Passengers Satisfaction Towards Railway Services with Reference to Coimbatore Junction
Available online at http://www.journalijdr.com ISSN: 2230-9926 International Journal of Development Research Vol. 07, Issue, 10, pp.16328-16330, October, 2017 ORIGINAL RESEARCH ARTICLEORIGINAL RESEARCH ARTICLE OPEN ACCESS PASSENGERS SATISFACTION TOWARDS RAILWAY SERVICES WITH REFERENCE TO COIMBATORE JUNCTION *1Dr. Kalaiselvi, A., 2Sandhya, D. and 2Athira, C.G. 1Associate Professor of Economics, PG and Research Department of Commerce with CA, Hindustan College of Arts and Science, Coimbatore, Tamil Nadu, India 2II M.Com CA, PG and Research Department of Commerce with CA, Hindustan College of Arts and Science, Coimbatore, Tamil Nadu, India ARTICLE INFO ABSTRACT Article History: The Indian railway is one of the largest and busiest rail network in the world, transporting sixteen Received 19th July, 2017 million passengers and more than one million tons of freight daily. Its serves the passengers in a Received in revised form big way, therefore there is a need to integrate passenger concerns in the operation, planning and 04th August, 2017 th other processes that impact passenger services and its quality in bigger way and it effectively Accepted 07 September, 2017 monitors the creation and maintenance of a good services. Hence in this study is made upon the Published online 10th October, 2017 satisfaction level and problems faced by the southern Indian passengers. Keywords: Passengers, Railways, Satisfaction, Services and Transport. Corresponding author Copyright ©2017, Dr. Kalaiselvi et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. Citation: Dr. Kalaiselvi, A., Sandhya, D.
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