Annual Report for 2017
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Annual Report for 2017 Contents Management Report for 2017 ...................................................................................................................... I Corporate Governance Statement ............................................................................................................... II Consolidated and separate financial statements for 2017 .........................................................................III Supplementary statements prescribed by the Ordinance of the Croatian Financial Services Supervisory Agency ...................................................................................................................................................... IV Croatia osiguranje d.d. Management Report for 2017 Croatia osiguranje d.d. Insurance market of the Republic of Croatia in 2017 The insurance market in 2017 was extremely dynamic with a total increase of 4.5% (HRK +392 m), which is an acceleration of last year's premium market growth trends. Growth was recorded of all product lines, except casualties, where car casualties, loans and health insurance realised double- digit growth. The total life insurance premium amounted to HRK 2.99 bn. The trend of switching from classic life products (HRK -23m) to those in which the policyholder is exposed to investment risk (HRK 66m) has continued, with total life insurance rising by 1.5% (HRK 46m). The total non-life insurance premium in 2017 was HRK 6.2 billion. Motor vehicles account for almost half of total growth (HRK 159m), with motor vehicles accounting for 49% of total non-life insurance premiums. The drop in average price (HRK -7 / -0.7%) to HRK 922 is still under control, with the decline slowing down. The market had a growth of 73,000 new net policies, or 3.5%. Health insurance in total growth is accounted for by 25% growth (HRK 80m) and accounts for about 8% of total market premium. The rest relates to loans (HRK +42m) and fire insurance (HRK +46m). CROATIA osiguranje d.d., Jagićeva 33, Zagreb (hereinafter: Company), is the leading company in the Republic of Croatia in life and non-life insurance with market shares of 33.6% in the non-life insurance segment and 17.9% in the life insurance segment. The total market share of companies based in the Republic of Croatia amounts to 28.5% and -0.6 p.b. is lower than in 2016, primarily due to a fall in transportation (fronting premiums, leasing) and a slight fall in the segment of motor vehicles. 4 Croatia osiguranje d.d. Operating results and financial position of the Company and the Group Company Croatia osiguranje d.d. has been going through a transformation process since 2014. At the beginning, a financial restructuring was performed with a share capital increase amounting to HRK 840m, thus reaching a strong capital adequacy of 261 percent for the parent company based on no revised report. The organisational restructuring began in a situation where only about 23 percent of employees were in sales. By the end of 2017, this amount increased to 60 percent. The process continues, so that in the coming years there will be at least seventy percent of those who work in sales services and are directly oriented to the client.The sales part of the organisation has been restructured by reducing the number of organisational levels, and the sales structure is tailored to the specific market segments and is more focused on the client and the market, while the sales process itself has been significantly accelerated and digitised. A large number of products has been developed and improved, also including the price management system. The centralisation and automation in the process of claims processing has brought visible shifts. The process of restructuring the corporate culture is also going in the right direction. Measurement of the organisation's health, through the so-called OHI (Organizational Health Index) index shows positive changes in all of its elements, and key shifts were made in the area of innovation and knowledge sharing, customer orientation, and employee motivation. At the beginning of July, Croatia Croatia zdravstveno osiguranje d.d.merged with Croatia osiguranje d.d., and at the end of September regulatory authorities approved the acquisition of Cardif osiguranje by Croatia. This was followed by the previously defined process of organisational and market consolidation. A combination of stable and strong market positions, high organisational and cost effectiveness will enable long-term business sustainability. The restructuring results are visible in the financial results. In 2017, Croatia osiguranje d.d. reported profit before tax in the amount of HRK 184.5m (profit after tax of HRK 150.9m). Earned premiums amounted to HRK 2.158 million, which is an increase of 9%. The total gross written premium (before adjustments by the net increase in the provision for premium receivables and related write-offs) increased by 9% and amounted to HRK 2.463m. The written premium in non-life insurance amounted to HRK 1.930m, which is an increase of 11% compared to the same period last year. The largest increase is recorded in loan receivables and health insurance, while the largest decline is recorded in transportation insurance due to the stowage effect. The written premium in life insurance amounted to HRK 534m which is at the level of the previous year. In the non-life and life insurance investment business, revenues were realised in the amount of HRK 421m, which is 14% more than in 2016. Finance costs in 2017 have increased to HRK 168m. Gross paid claims amounted to HRK 1.424m representing an increase of 2% compared to the same period in 2016. Administrative costs amounted to a total of HRK 401m recording an increase of 19% compared to the same period in 2016. Acquisition costs amounted to a total of HRK 408 million recording an increase of 1% as a result of investments in sales. 5 Croatia osiguranje d.d. The following is a summary of key business indicators in 2017 calculated on the basis of the report to HANFAs, but according to the formulas shown below: Key performance indicators 31 Dec. 2015 31 Dec. 2016 Change in p.p. Claims ratio (non-life)* 59,0% 56,4% -2,6 Cost ratio (non-life)** 44,3% 42,8% -1,5 Combined ratio (non-life) 103,3% 99,2% -0,6 * Claims ratio = (Income from commissions and fees + Other insurance-technical income + Net Claims incurred + Cost for premium returns + Other technical expenses) / Net Earned premiums ** Cost ratio = Acquisition costs and administrative expenses / Net Earned premiums The combined ratio, as the indicator of success in non-life insurance in 2017, amounted to 99.2%, which is 4.1 percentage points better than in the same period of 2016. The claims ratio is better by 2.6 percentage points and amounted to 56.4%. The cost ratio amounted to 42.8% which is 1.5 percentage points lower than in 2016. Total assets of the Company as at 31 December 2017 amount to HRK 9.7 billion, which represents an increase of 11.1% compared to 31 December 2016. Technical reserves amounted to HRK 6.4 billion and are 7% higher than the technical provisions as of 31 December 2016. The structure of investments (HRK billion) 6 Croatia osiguranje d.d. Group In 2017, the CROATIA osiguranje d.d. Group (hereinafter: the Group) achieved consolidated profit after tax and non-controlling interest in the amount of HRK 253m. In 2017, the total gross written premium (before adjustments by the net increase in the provision for premium receivables and related write-offs) at the Group level amounted to HRK 3.141m, which represents an increase by 4%. The gross written premium of non-life insurance amounted to HRK 2.502m which represents an increase by 5%, while gross written premium of life insurance amounted to HRK 639m which represents an increase by 2%. Earned premiums in the reporting period amounted to HRK 2.720.1 m which represents an increase by 2,6% compared to the same period last year. In the non-life and life insurance investment business, the Group generated income from investments in the amount of HRK 500m which represents an increase of 28%, with an investment cost of HRK 171m which represents an increase of 74%. Gross claims in 2017 amounted to HRK 1.698m, which is a decrease of 3% compared to the same period last year. Acquisition costs and administrative expenses amounted to a total of HRK 1.145m and represents an increase by 5.1% in which administrative expenses increased by 7,7%, and acquisition cost increased by 2,5%. The increase in acquisition costs and administrative expenses is the result of, among other things, business reorganization. Total assets of the Group as at 31 December 2017 amount to HRK 11 billion, which represents an increase by 7% compared to 31 December 2016. Technical provisions amounted to HRK 7.2 billion, which represents an increase by 5.7% compared to the technical provisions as at 31 December 2016. 7 Croatia osiguranje d.d. Significant business events in the reporting period The Croatian Financial Services Supervisory Agency, at a session of the Administrative Council held on 3 March 2017 issued a Decision on the basis of which it approved the company CROATIA osiguranje d.d. to merge with the company Croatia Lloyd d.d. As of 3 April 2017, CROATIA osiguranje d.d. merged with CROATIA Lloyd d.d. On 28 June 2017, the Croatian Financial Services Supervisory Agency issued a Decision on the basis of which it approved the company CROATIA osiguranje d.d. to merge with CROATIA zdravstveno osiguranje d.d. As of 3 July 2017, CROATIA osiguranje d.d. merged with CROATIA zdravstveno osiguranje d.d. On 24 May 2017, CROATIA osiguranje d.d. and BNP Paribas Cardif, France, have signed a purchase agreement, whereby CROATIA osiguranje purchased the 100 percent stake in BNP Paribas Cardif osiguranje. On 29 September 2017, the Croatian Financial Services Supervisory Agency issued a Decision on the basis of which it approved the company CROATIA osiguranje d.d.