Croatia Osiguranje D.D. Annual Report and Financial Statements for 2016

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Croatia Osiguranje D.D. Annual Report and Financial Statements for 2016 CROATIA osiguranje d.d. Annual report and financial statements for 2016 Croatia osiguranje d.d. Annual Report and financial statements for 2016 Content Annual Report of the Company and the Group for 2016 .............................................. I Consolidated and separate financial statements for 2016 .......................................... II Supplementary statements prescribed by the Ordinance of the Croatian Financial Services Supervisory Agency ....................................................................................... III Croatia osiguranje d.d. Annual Report of the Company and the Group for 2016 Croatia osiguranje d.d. Annual Report and financial statements for 2016 The insurance market of the Republic of Croatia in 2016 During 2016 the insurance market has been very active and has recorded a total premium growth of 1%, or HRK 72m, which represents a continuation of last year's positive trends in premium market growth. Analytical look into the structure of the premium speaks volumes about turbulent markets and significantly different trends between different types of insurance. So we can say that the past year was a year of growth in health insurance with an increase of 26%, or HRK 80m, while non-life insurance products declined by HRK 14m. In life insurance, the trend of switching from classical life products to those in which the policyholder is exposed to investment risk is noticeable. Thanks to the strong activities of insurers in the sale of new types of products, the market showed a slight increase of HRK 7 million. Total non-life insurance premiums amounted to HRK 5.85 billion, wherein dominate insurance related to motor vehicles – insurance for motor vehicles with a 33% share of the total premium and motor hull insurance with a 14% share. The main cause of the previously mentioned decline of premium is in MTPL, where total premiums fell by 3%, or HRK 58m, which is less than in 2014 when the drop was 15%. At the same time the number of policies sold increased by 3.8% which shows an upward trend in the number policies (the increase in 2015 was 2.7%). The reason for the fall of the total premium is the price drop as a result of liberalization of the MTPL market. The majority of other types of insurance premiums have increased, the biggest changes are observed in casco insurance with 13% growth (HRK 91m), while property insurance fell 2% (HRK 30m). CROATIA osiguranje d.d., Jagićeva 33, Zagreb (hereinafter: the Company), still holds the largest share of the Croatian insurance market, with a share in the total written premium of 25.8%. Together with its subsidiary Croatia zdravstveno osiguranje, the Group in Croatia, after many years of experiencing a decline in market share, managed to reverse the negative trend for the second consecutive year and for the second year recorded a growth in its share - in 2016 the growth was 0.1 percentage points and at the end of 2016 the total share was 29.1%. 4 Croatia osiguranje d.d. Annual Report and financial statements for 2016 Operating results and financial position of the Company and the Group Company Croatia osiguranje has been going through a transformation process since 2014. At the beginning, a financial restructuring was performed with capitalization amounting to HRK 840m, thus reaching a strong capital adequacy of 235%. Organizational restructuring began in a situation where only about 23 percent of employees were in sales. By the end of 2016, this amount increased to 62 percent. The process continues, so that in the coming years there will be at least seventy percent of those who work in sales services and are directly oriented to the client. The third phase is mental restructuring, which is about changing the organizational culture and turning to values that create a positive atmosphere for creativity, innovation and ultimately business excellence in every business segment. The restructuring results are visible in the financial results. In 2016, Croatia osiguranje d.d. reported profit before tax in the amount of HRK 93.7m (profit after tax of HRK 51.5m). Earned premiums amounted to HRK 1,986 million. That is a decrease of 3%. The total gross written premium (before adjustments by the net increase in the provision for premium receivables and related write-offs) decreased by 1% and amounted to HRK 2,269m. Written premium in non-life insurance amounted to HRK 1,735m, which is a decrease of 3% compared to the same period last year. The largest decline is recorded in MTPL as a result of a price drop due to market liberalization and transportation insurance due to stowage effect. Written premium in life insurance amounted to HRK 533m and has increased by 4% as a result of the rapid development of the sales network in bank channel. In the non-life and life insurance investment business, revenues were realised in the amount of HRK 369m which is 4% more than in 2015. Finance costs in 2016 have decreased to HRK 99m. Gross paid claims amounted to HRK 1,318 million representing a decrease of 1% compared to the same period in 2015. Administrative costs amounted to a total of HRK 409m recording a decrease of 6% as a result of restructuring. Acquisition costs amounted to a total HRK 404 million recording an increase of 6% as a result of investments in sales. The following is a summary of key performance indicators in 2016: Change in Key performance indicators 31 Dec. 2015 31 Dec. 2016 p.p. Claims ratio (non-life)* 58.3% 54.3% -4.1 Cost ratio (non-life)** 45.4% 48.9% +3.5 Combined ratio (non-life) 103.8% 103.2% -0.6 * Claims ratio = (Income from commissions and fees + Other insurance-technical income + Net Claims incurred + Cost for premium returns + Other technical expenses) / Net Earned premiums ** Cost ratio = Acquisition costs and administrative expenses / Net Earned premiums 5 Croatia osiguranje d.d. Annual Report and financial statements for 2016 The combined ratio, as the indicator of success in non-life insurance in 2016, amounted to 103.2%, which is 0.6 percentage points better than in the same period of 2015. The claims ratio is better by 4.1 percentage points and amounted to 54.3%. The cost ratio amounted to 48.9% which is 3.5 percentage points higher than in 2015, primarily because of the investment in strengthening sales. Total assets of the Company as at 31 December 2016 amount to HRK 8.7 billion, which represents an increase of 3.3% compared to 31 Dec 2015. Technical reserves amounted to HRK 5.9 billion and are 2.3% higher than the technical provisions as of 31 December 2015. The structure of investments (HRK billion) 6 Croatia osiguranje d.d. Annual Report and financial statements for 2016 Group In 2016, the CROATIA osiguranje d.d. Group (hereinafter: the Group) achieved consolidated profit after tax and non-controlling interest in the amount of HRK 176m. The total gross written premium (before adjustments by the net increase in the provision for premium receivables and related write-offs) on the Group level in 2016 amounted to HRK 3,021m which represents an increase by 2%. The gross written premium of non-life insurance amounted to HRK 2,391m which represents an increase by 1%, while gross written premium of life insurance amounted to HRK 630m which represents an increase by 5%. Earned premiums in the reporting period amounted to HRK 2,651.7 million which represents a decrease by 1.3% compared to the same period of last year. In the non-life and life insurance investment business, the Group generated income from investments in the amount of HRK 391m which represents a decrease of 11%, with an investment cost of HRK 98m which represents a decrease of 35%. Gross claims in 2016 amounted to HRK 1,667m which is an increase of 1% compared to the same period of last year. Acquisition costs and administrative expenses amounted to a total of HRK 1,171m and represents decrease by 0.2% in which administrative expenses decreases while acquisition cost increases. The increase in acquisition costs and administrative expenses is the result of, among other things, business reorganization. Total assets of the Group as at 31 December 2016 amount to HRK 10.2 billion which represents an increase by 4.1% in comparison to 31 December 2015. Technical provisions amounted to HRK 6.8 billion which represents an increase by 1.6% in comparison to the technical provisions as at 31 December 2015. 7 Croatia osiguranje d.d. Annual Report and financial statements for 2016 Significant business events in the reporting period In May 2016, the Company sold its 100% share in Croatia Sigurimi Sh.a. The sales decision is part of the process of business rationalization with the aim of maintaining and strengthening Croatia's leading position in international competition, not only in Croatia but also in the region. On 23 December 2016, the Company signed a merger agreement with the company Croatia Lloyd d.d.. The Croatian Financial Services Supervisory Agency, at the session of the Administrative Council held on March 3, 2017, issued a Decision based on which the merger of Croatia Lloyd d.d. to the Company was approved. Significant events after the end of the financial year Significant business events after the end of the year are described in Note 34. Events after the balance sheet date of the Consolidated and separate financial statements for 2016. 8 Croatia osiguranje d.d. Annual Report and financial statements for 2016 Expected development in the future In the long run, there is a high growth potential of the Croatian market. The per capita premium in developed European countries is about seven times higher than the average premium in Croatia.
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