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THESIS ANNOUNCEMENT Date UNIVERSITY OF MISKOLC FACULTY OF ECONOMICS THESIS ANNOUNCEMENT FULL NAME: OSAMA MOUSA RASMI MEQBEL NEPTUN CODE: DQNU4A TYPE OF PROGRAMME: MSc NAME OF PROGRAMME: Master of Business Administration (English) NAME OF SPECIALISATION: None RESPONSIBLE DEPARTMENT OR INSTITUTE: Institute of Management Science TITLE OF THESIS: ROBOT PROCESS AUTOMATION (RPA) EFFECT ON FOOD & NON-FOOD RETAIL INDUSTRY ASSIGNMENT: - Introduction - Prepare a literature review connecting to the topic (RPA) . - Detail the methodological elements of the empirical research - Case Studies (Carrefour, Cora etc.) - Summary, suggestion BASE ORGANISATION (name; address): UNIVERSITY OF MISKOLC, 3515 MISKOLC, EGYETEMVAROS INTERNAL CONSULTANT: PROFESSOR TAMAS SIKOS T., EXTERNAL CONS ULTANT: DATE OF THESIS ANNOUNCEMENT: 19. 02. 2021 Date: 03. 05. 2021. 2 | P a g e Declaration of originality FULL NAME: OSAMA MOUSA RASMI MEQBEL NEPTUN CODE: DQNU4A TITLE OF THESIS: ROBOT PROCESS AUTOMATION (RPA) EFFECT ON FOOD & NON-FOOD RETAIL INDUSTRY I, the undersigned, hereby declare under penalty and perjury that each part of my thesis (text, figures, tables, etc.) – except the cited ones − is my own work and does not rely on other documents including my previous theses. I am aware of the fact that plagiarism consists of: direct quoting without indicating the reference; indirect quoting without indicating the reference; Publishing others’ ideas as my own. I, the undersigned, hereby declare that I am aware of the definition of plagiarism and I understand that according to connecting regulations my thesis can be rejected and disciplinary proceedings may be applied if plagiarism is proved. I declare that the electronic (CD and uploaded) and hard copy of my thesis are identical in form and content. Date: 16/4/2021 ……………………………….. Signature of Student 3 | P a g e Robot Process automation (RPA) effect on Food & Non-food retail industry Institute of Management Science Name: Osama Mousa Meqbel Year: 2021 4 | P a g e Abstract: Robotic Process Automation (RPA) is a relatively new technology that automates processes involving manual and repetitive tasks, freeing up resources and saving time, and cutting costs. The purpose of this research is to study the effect of robot process automation (RPA) on the food & non-food retail industry. And which retail process to start with the RPA automation journey. RPA has many applications in the retail industry due to the fact that it contains a lot of repetitive, high-volume, manual processes and tasks. The Retail industry is facing challenges due to changing customer demands, increase labor cost, therefore, increase margin pressure, my research indicates that there are enormous benefits can be acquired from RPA adoption, which can help the retailers to increase productivity, cutting their cost leading to decrease the margin pressure that retailers faces. Making it one of the top potential industries to adopt RPA in the near future. This research was done by analyzing primary and secondary data from previous survey and case studies, and a questionnaire designed by the researcher which targeted RPA and retail specialists. Keywords: Robot process automation, RPA, Retail industry, Retail processes. 5 | P a g e Contents Abstract:......................................................................................................................................................5 1. Introduction: ...........................................................................................................................................7 1.1 Retail industry: .................................................................................................................................10 1.2 Objective & Research questions:......................................................................................................13 1.3 Methodology: ...................................................................................................................................15 2. Literature Review:................................................................................................................................16 2.1. Characteristics & benefits of RPA:..................................................................................................16 2.2 RPA implementation: .......................................................................................................................20 2.2.1: Picking the process:..................................................................................................................20 2.2.2 RPA Life Cycle: ........................................................................................................................21 2.2.3 RPA Team & Center of Excellence (CoE): ...............................................................................24 2.3 RPA project evaluation:....................................................................................................................26 2.4 Change management in RPA:...........................................................................................................28 2.5 RPA applications in retail industry:..................................................................................................30 3. Previous surveys & case studies ..........................................................................................................33 3.1 Taking RPA to the next level – By Protiviti .....................................................................................33 3.1.1 Insight of RPA adoption in retail industry.................................................................................34 3.2.2. RPA adopting top obstacles across industries:..........................................................................37 3.2 Carrefour Case study- Doc-process ..................................................................................................39 3.3 Cora case study – Doc-process .........................................................................................................40 3.4 Auxis Consulting & Outsourcing- Case study..................................................................................41 3.5 Infosys – Case study .........................................................................................................................42 3.6 Summary: .........................................................................................................................................43 4. Questionnaire Analysis & Results:......................................................................................................44 5. Discussion:.............................................................................................................................................51 5. Conclusion:............................................................................................................................................54 Bibliography: ............................................................................................................................................55 Appendix:..................................................................................................................................................58 6 | P a g e 1. Introduction: Humanity's technical horizon is expanding more and more. Researchers are constantly pursuing innovations in all aspects of our society in order to improve efficiency and make human life easier. Automation has been a significant source of such innovations for over a hundred years. Robot process automation, in another world digital transformation, artificial intelligence (AI) and Industry 4.0 are current connected trendy terms in the business world. In this thesis I will focus on the role of RPA will take in this enormous transformation and its impact on food & non-food retail industry. RPA is considered to be one of the key elements driving companies from Industry 3.0 to 4.0. In order to help companies to gain competitive advantage, they should consider managing, developing, designing and implementing a successful automation strategy plan to their business processes. But it’s not that easy simple change to do. When you hear bout Robot Process Automation, the first thing that will come on your mind might be a physical robots doing tasks and taking over human jobs, but the truth is RPA is an office automation software (bot) that mimic human interactions with the computer, RPA makes the most significant impact on manual work processes, that are repetitive and recurring, and often have high human error rates. Some examples of the activities that RPA can do are: entering/pulling data, reading emails, opening attachments, making reports and others. But RPA do it with a higher speed, better accuracy with no errors. In 2019, investment in RPA was the number one focus for SMBs (Small and medium-sized enterprises). A survey conducted by HFS Research suggests that more investment is being made in RPA than any other area, including the cloud, Internet of Things, and analytics. ... If current trends continue, RPA will achieve near-global adoption in the next five years and according to studies, by 2025, the global market for RPA is expected to reach $3.97 billion. Between now and then, it will expand at a CAGR (compound annual growth rate) of 31.1% and due to this high growing value, I choose RPA as my thesis topic.(Record Investment In RPA: Why It Matters, 2020) Moving on about the hype that RPA will take human jobs, which is similar
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