Müritz/ Rechlin Nord

MÜRITZ/ RECHLIN NORD Emergency number of the operator, Kuhnle Tours, in the event of: – accident – damage to the boat – mechanical problems on the boat or with the bicycle +49 171 333 555 8 In the event that you can only reach the answer machine, please leave a message including the information below. We will return your call as soon as possible. 1. Provide your name plus the name and type of your houseboat. 2. Indicate your exact position including which bank you are on (if possible with exact kilometre indication as per the route planner). 3. Briefly describe the type of breakdown or your concern. 4. Provide a telephone number on which we can reach you. Emergency numbers International emergency services number: 112 Police: 110 River police: (see page 87 of the route planner) You have parked your car in the hall and need it before the agreed return date? Then contact the base at the following number: +49 (39823)266733 APPROPRIATE ACTION IN CASE OF EMERGENCY Accident involving personal injury In the event of an accident involving personal injury requiring medical attention, please call the international emergency services number (112) or emergency medical service (116 117) immediately. Please always also call the emergency number of the operator in these situations. Breakdown In the event of a breakdown on the houseboat please immediately contact the operator (emergency number) who will give you instructions and send out a technician if necessary. Damage If you have caused damage to the boat, you must inform the operator (emergency number) and complete a damage report (an example can be found as an annex to the on-board folder). Give the damage report to a Hapimag employee when returning the boat. If the damage to the boat involves a third party, the persons responsible for both boats must complete the damage report at the place where the damage was caused. Please describe the sequence of events leading to the accident (with sketches if necessary). Indicate the place where the damage was caused on the map as well as significant external circumstances such as wind and visibility conditions. Make a note of the contact details of all those involved as well as the li- cence plate, name and charter company of the boats involved. Don’t forget to take down the names and addresses of any witnesses. Ask the aggrieved parties to immediately call the operator (emergency number), Kuhnle Tours, so that any further course of action can be discussed. Call in the river police (see page 87 in the route planner for the telephone numbers of the rele- vant emergency services). You must take photos of the damage, particularly to the boat belonging to the third party involved in the incident and to the edges of infrastructure such as jetties, boat houses or locks. Please give a copy of the damage report and police report to a Hapimag employee or the per- son responsible for the home port when returning the boat. Please note that your insurance will cover the damage liability only if photos, a damage report and a police report are submitted. Please ensure that all call-outs resulting from third-party damage or hull damage, as well as re- covery and towing call-outs and any other services required as a result of negligence or care- lessness by the boat captain, are invoiced by our operator, Kuhnle Tours. Theft Do not leave any valuables on board and always close the windows and doors securely when you leave the boat. Close the foldable landing stage at night and when leaving the boat, and lock the bicycles up to the railings. If you are a victim of theft despite taking all the necessary precautions, go to the nearest police station and file a report. Please give a copy of the report to a Hapimag employee when returning the boat. Please note that your insurance will cover the theft only if a police report and an in- voice have been submitted. In case of fire 1. Take the fire extinguisher from the mounting bracket. 2. Twist the locking nut and spray into the flames. In case of a serious fire 1. Tie up the boat, switch off the engine and cut off the diesel, gas and power supply. 2. Call the fire brigade on: 112. 3. Call the operator (emergency number). In the event of a leak 1. Put on your life jackets. 2. Tie up the boat at a shallow spot. 3. Check that the bilge pump works properly. Please set it to “Automatic” if it is not in this position already. 4. Leave the boat, along with your crew. 5. Call the operator (emergency number). 6. If the boat continues to sink, call the fire brigade. Deposit and handling of claims The EUR 1200.– (or EUR 250.– if you chose to pay a damage waiver surcharge) deposit that you paid on arrival will initially be retained by the operator, Kuhnle Tours, in the event of a claim. If the repair costs are below this amount, the difference between the costs of repair and the ex- cess you paid (deposit) will be returned to you. The operator, Kuhnle Tours, will make every effort to push the claim forward and handle it as quickly as possible. Even so, you may need to wait a few months before your claim is fully re- solved. SAFETY PROVISIONS Please observe the following safety provisions and the valid ordinance on the rental of recrea- tional craft for use on inland waterways (BinSch-SportbootVermV) provided as an annex: – The steering ability of the boat captain must not be affected by fatigue, alcohol, medicine or drugs. This applies to a blood alcohol level of 0.05% or more. – The speed limits are between 6 km/h and 9 km/h on the waterways and 25 km/h on the lakes. Please also observe the instructions for individual stretches in the route planner. – The boat captain is responsible for ensuring that all persons on board wear life jackets and for their safety. Children and non-swimmers on board must wear a life jacket unless they are below deck. In poor visibility conditions (rain and fog) and when crossing large lakes, it is mandatory for all persons on board to wear life jackets. – During channel navigation, right-hand traffic shall apply; all boats must pull over to the right if another boat is approaching from the opposite direction. Boats can pass others on the left; the boat that is being passed must give the passing boat room to manoeuvre. Crossing and passing is prohibited in tunnels, on canal bridges, in locks and in narrow passages. – Check the weather report on a daily basis and pay attention to storm warnings. Do not cross the Müritz in winds measuring more than 4 on the Beaufort scale. – If you are surprised by fog or heavy rain, leave the waterway and look for a safe place to moor up. Do not leave your mooring in the event of fog. – Travelling after dark is prohibited. – As a leisure boat, you must not obstruct commercial vessels. These always have right of way. – The sun canopy must not be in use while on the move. The user shall be liable for any damage. SAFETY INVENTORY Your boat has been provided with all the safety equipment required by law. Please acquaint yourselves with where this equipment can be found on the day of arrival. If you need to use any of the items during your trip, please do not forget to inform the houseboat's home port when returning the boat. If you are taking children on board, please ask for life jackets in the correct sizes before going on board. Venus 34 Quantity Item 1 Battery switch (under the side entrance) 2 Boat hooks on deck 1 First-aid kit 1 Fire deck (kitchen) 2 Fire extinguisher (1× kitchen, 1× lounge) Gas switch on the right next to the oven, 1 in kitchen cupboard 1 Manuel bilge pump 1 Mouth Fog Horn 1 Hand bailer 1 Life buoy on the stern rail Venus 42 1 Red signal flag Life jackets (Venus 34) 6 for adults in storage space under the beds in the front cabin Life jackets (Venus 42) 6 for adults in storage space under the beds in the front cabin On deck (deck bag): 1 Water bucket 2 Mooring pegs 1 Hammer LOCKS Please check the route planner for lock times. When approaching a lock, secure a lanyard to a cleat at the front and rear of the boat in preparation. If the lock gates are closed, stop before the lock and tie up the boat if necessary. What do the traffic light signals mean? No light or 2 red lights Lock is out of order. No entry. Moor the boat around 50 metres from the lock, walk to the lock telephone and notify the lock keeper. 1 red light Lock is still in operation. Please tie up and wait. 1 red and 1 green light Lock is being prepared. You will be able to enter the lock in a few minutes. 1 green light Please enter the lock quickly as soon as the gates have completely opened and any boat passing through has gone past you. Entering the lock Once the gates are fully open and the traffic light is showing as green, carefully guide your boat into the lock and stop the boat using the engine once inside. Going downhill: Place the pre-prepared lanyards around a bollard on the shore, run the lanyard back to the boat through the cleat and hold onto this securely.

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