Operational Performance Reporting Manchester Airport March 2018

Departure Punctuality - Mar-18

Last Month Last Year % Change Target Var to Target First Wave 79.8% 88.1% -8.3% 85.0% -5.2% Not First Wave 69.8% 81.8% -12.0% 85.0% -15.2% Grand Total 72.0% 83.3% -11.3% 85.0% -13.0%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to Target First Wave 81.9% 84.6% (2.7%) 82.0% -0.1% Not First Wave 69.6% 75.1% (5.5%) 82.0% -12.4% Grand Total 72.2% 77.3% (5.1%) 82.0% -9.8% ATMs and Passenger Volumes

MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers %MovementsMovements % Passengers Passengers %MovementsMovements % Arriving 493,497 430624 15% 3129 2904 8% 6,692,775 5928984 13% 40510 37578 8% Terminal 1 Departing 521,725 439700 19% 3125 2912 7% 6,687,850 5890830 14% 40455 375318% Terminal 1 1,015,222 870324 17% 6254 5816 8% 13,380,625 11819814 13% 80965 75109 8% Total Arriving 154,098 198349 -22% 754 1050 -28% 2,984,178 3125233 -5% 14845 16003 -7% Terminal 2 Departing 170,461 203312 -16% 766 1054 -27% 2,983,855 3091136 -3% 14713 15976 -8% Terminal 2 324,559 401661 -19% 1520 2104 -28% 5,968,033 6216369 -4% 29558 31979 -8% Total Arriving 312,620 317034 -1% 3199 3241 -1% 4,252,923 4097130 4% 41156 39793 3% Terminal 3 Departing 334,044 326771 2% 3191 3247 -2% 4,256,958 4053063 5% 41146 39773 3% Terminal 3 646,664 643805 0% 6390 6488 -2% 8,509,881 8150193 4% 82302 79566 3% Total Grand Total 1,986,445 1915790 4% 14164 14408 -2% 27,858,539 26186376 6% 192825 186654 3% Monthly Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay BE 2963 27.3% 592 80% FR 1923 17.7% 518 73% EASYJET EZY 1905 17.5% 607 68% JET2.COM LS 868 8.0% 220 75% TUI TOM 715 6.6% 246 66% BA 617 5.7% 130 79% THOMAS COOK AIRLINES MT 614 5.7% 209 66% LH 476 4.4% 136 71% EI 448 4.1% 116 74% SAS SK 332 3.1% 94 72% Grand Total 10861 100.0% 2868 74%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 37498 19% 8275 78% RYANAIR FR 25797 13% 7119 72% EASYJET AIRLINES EZY 23109 12% 7840 66% JET2.COM LS 13274 7% 2652 80% TUI TOM 12273 6% 3858 69% THOMAS COOK AIRLINES MT 10732 6% 3697 66% BRITISH AIRWAYS BA 7311 4% 1522 79% MONARCH AIRLINES SCH ZB 6175 3% 1867 70% AER LINGUS EI 5520 3% 840 85% LUFTHANSA LH 5182 3% 1316 75% Grand Total 146871 76% 38986 73%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality 68.16% 71.54% 75.87%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality % LUFTHANSA LH 55 3.6% 92.73% RYANAIR FR 209 13.5% 85.65% FLYBE BE 210 13.6% 85.24% JET2.COM LS 245 15.9% 81.63% EASYJET AIRLINES EZY 334 21.6% 78.74% THOMAS COOK AIRLINES MT 172 11.1% 77.91% BRITISH AIRWAYS BA 72 4.7% 75.00% TUI TOM 189 12.2% 72.49% K.L.M. KL 31 2.0% 70.97% SN 26 1.7% 65.38% Grand Total 1543 100.0% 80.10% Monthly Airline Performance by Departure Punctuality

Departing Punctuality Punctuality Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 GERMANIA ST 10 0.1% 67% 100% 33% 83% 2 CX 58 0.4% 62% 93% 31% 90% ARABIAN 3 SV 44 0.3% 45% 91% 45% 64% AIRLINES 4 QR 142 1.0% 94% 90% (4%) 92% 5 LOGANAIR LM 279 2.0% 93% 88% (6%) 85% 6 AT 31 0.2% 100% 87% (13%) 94% 7 AY 124 0.9% 85% 84% (2%) 87% 8 VS 162 1.1% 65% 83% 17% 84% AIRWAYS AUSTRIAN 9 OS 54 0.4% 89% 81% (7%) 85% AIRLINES 10 FI 62 0.4% 87% 81% (6%) 52% EASYJET 11 EZS 10 0.1% 100% 80% (20%) 60% SWITZERLAND 12 FLYBE BE 2,963 21.0% 81% 79% (2%) 85% 13 HU 28 0.2% 79% 79% 0% 79% 14 TS 18 0.1% 22% 78% 56% 44% 15 BRITISH AIRWAYS BA 617 4.4% 80% 77% (3%) 77% AURIGNY AIR 16 GR 118 0.8% 88% 76% (12%) 95% SERVICES 17 JET2.COM LS 868 6.1% 73% 76% 3% 91% SWISS 18 INTERNATIONAL LX 116 0.8% 90% 76% (14%) 90% AIR LINES 19 AF 172 1.2% 77% 74% (2%) 95% 20 LUFTHANSA LH 476 3.4% 70% 73% 3% 95% 21 K.L.M. KL 312 2.2% 85% 73% (12%) 94% SINGAPORE 22 SQ 88 0.6% 82% 73% (9%) 95% AIRLINES 23 AIRLINES VY 50 0.4% 84% 72% (12%) 96% SAS SCANDINAVIAN 24 SK 332 2.3% 72% 71% (1%) 98% AIRLINES 25 COBALT AIR CO 20 0.1% 90% 70% (20%) 80% 25 EXPRESS I2 20 0.1% 90% 70% (20%) 80% 25 UNITED UA 61 0.4% 48% 70% 22% 74% 28 EY 126 0.9% 90% 70% (21%) 79% 29 RYANAIR FR 1,923 13.6% 76% 70% (7%) 97% THOMAS COOK 30 MT 614 4.3% 63% 69% 6% 87% AIRLINES 31 EASYJET AIRLINES EZY 1,905 13.5% 68% 69% 1% 80% 32 AER LINGUS EI 448 3.2% 81% 67% (15%) 83% 33 A3 18 0.1% 100% 67% (33%) 67% 33 3O 18 0.1% 67% 67% 0% 100% AMERICAN 33 AA 54 0.4% 52% 67% 15% 93% AIRLINES BRUSSELS 36 SN 159 1.1% 66% 66% 0% 94% AIRLINES 37 TUI TOM 715 5.1% 65% 66% 1% 80% 38 P.I.A. PK 80 0.6% 60% 63% 3% 35% 39 EW 269 1.9% 64% 57% (7%) 93% NORWEGIAN AIR 40 DY 62 0.4% 74% 55% (19%) 97% SHUTTLE 40 WY 62 0.4% 32% 55% 23% 97% 42 EK 187 1.3% 64% 46% (18%) 66% 43 AIR PORTUGAL TP 104 0.7% 62% 44% (17%) 63% 44 IRAQI AIRWAYS IA 10 0.1% 60% 40% (20%) 100% 45 TK 123 0.9% 69% 23% (46%) 31% FREEBIRD 46 FHY 10 0.1% 0% 20% 20% 80% AIRLINES 47 TITAN AIRWAYS ZT 10 0.1% 40% 0% (40%) 20% Grand Total 14,132 100.0% 75% 72% (3%) 86% Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

Punctuality Punctuality Change Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 AIR TRANSAT TS 18 0.1% 22% 78% 56% 44% SAUDIA ARABIAN 2 SV 44 0.3% 45% 91% 45% 64% AIRLINES 3 GERMANIA ST 10 0.1% 67% 100% 33% 83% 4 CATHAY PACIFIC CX 58 0.4% 62% 93% 31% 90% 5 OMAN AIR WY 62 0.4% 32% 55% 23% 97% 6 UNITED UA 61 0.4% 48% 70% 22% 74% FREEBIRD 7 FHY 10 0.1% 0% 20% 20% 80% AIRLINES VIRGIN ATLANTIC 8 VS 162 1.1% 65% 83% 17% 84% AIRWAYS AMERICAN 9 AA 54 0.4% 52% 67% 15% 93% AIRLINES THOMAS COOK 10 MT 614 4.3% 63% 69% 6% 87% AIRLINES 11 LUFTHANSA LH 476 3.4% 70% 73% 3% 95% 12 JET2.COM LS 868 6.1% 73% 76% 3% 91% 13 P.I.A. PK 80 0.6% 60% 63% 3% 35% 14 TUI TOM 715 5.1% 65% 66% 1% 80% 15 EASYJET AIRLINES EZY 1,905 13.5% 68% 69% 1% 80% BRUSSELS 16 SN 159 1.1% 66% 66% 0% 94% AIRLINES 17 HAINAN AIRLINES HU 28 0.2% 79% 79% 0% 79% 17 AIR ARABIA 3O 18 0.1% 67% 67% 0% 100% SAS SCANDINAVIAN 19 SK 332 2.3% 72% 71% (1%) 98% AIRLINES 20 FINNAIR AY 124 0.9% 85% 84% (2%) 87% 21 FLYBE BE 2,963 21.0% 81% 79% (2%) 85% 22 AIR FRANCE AF 172 1.2% 77% 74% (2%) 95% 23 BRITISH AIRWAYS BA 617 4.4% 80% 77% (3%) 77% 24 QATAR AIRWAYS QR 142 1.0% 94% 90% (4%) 92% 25 LOGANAIR LM 279 2.0% 93% 88% (6%) 85% 26 ICELANDAIR FI 62 0.4% 87% 81% (6%) 52% 27 RYANAIR FR 1,923 13.6% 76% 70% (7%) 97% 28 EUROWINGS EW 269 1.9% 64% 57% (7%) 93% AUSTRIAN 29 OS 54 0.4% 89% 81% (7%) 85% AIRLINES SINGAPORE 30 SQ 88 0.6% 82% 73% (9%) 95% AIRLINES 31 K.L.M. KL 312 2.2% 85% 73% (12%) 94% AURIGNY AIR 32 GR 118 0.8% 88% 76% (12%) 95% SERVICES 33 VUELING AIRLINES VY 50 0.4% 84% 72% (12%) 96% 34 ROYAL AIR MAROC AT 31 0.2% 100% 87% (13%) 94% SWISS 35 INTERNATIONAL LX 116 0.8% 90% 76% (14%) 90% AIR LINES 36 AER LINGUS EI 448 3.2% 81% 67% (15%) 83% 37 AIR PORTUGAL TP 104 0.7% 62% 44% (17%) 63% 38 EMIRATES EK 187 1.3% 64% 46% (18%) 66% NORWEGIAN AIR 39 DY 62 0.4% 74% 55% (19%) 97% SHUTTLE EASYJET 40 EZS 10 0.1% 100% 80% (20%) 60% SWITZERLAND 40 COBALT AIR CO 20 0.1% 90% 70% (20%) 80% 40 I2 20 0.1% 90% 70% (20%) 80% 40 IRAQI AIRWAYS IA 10 0.1% 60% 40% (20%) 100% 44 ETIHAD AIRWAYS EY 126 0.9% 90% 70% (21%) 79% 45 AEGEAN AIRLINES A3 18 0.1% 100% 67% (33%) 67% 46 TITAN AIRWAYS ZT 10 0.1% 40% 0% (40%) 20% 47 TURKISH AIRLINES TK 123 0.9% 69% 23% (46%) 31% Grand Total 14,132 100.0% 75% 72% (3%) 86% Monthly Delay Analysis by Airline

Ground Total Delay Air Traffic Airline Airport Servicing Misc Reactionary Weather Operator Name Incidents Delays Delays Delays Delays Delays Delays Delays RYANAIR 1421 86 150 311 154 9 219 120 EASYJET AIRLINES 1223 91 245 275 61 72 187 66 FLYBE 616 4 81 125 40 20 74 17 JET2.COM 423 60 45 88 31 8 27 59 TUI 390 47 73 81 14 14 33 38 THOMAS COOK 273 15 77 38 15 7 19 16 AIRLINES BRITISH AIRWAYS 222 9 26 34 25 15 44 24 LUFTHANSA 214 36 20 40 3 6 80 17 AER LINGUS 209 2 7 37 11 9 76 7 EUROWINGS 199 8 17 47 3 10 69 2 TURKISH AIRLINES 192 23 10 24 16 36 28 8 EMIRATES 187 15 4 26 3 29 37 21 AIR PORTUGAL 120 7 8 13 11 2 32 4 SAS SCANDINAVIAN 119 21 5 4 2 47 8 AIRLINES BRUSSELS AIRLINES 118 2 24 21 5 5 14 14 K.L.M. 87 10 6 11 6 6 13 13 ETIHAD AIRWAYS 79 19 7 19 3 4 8 6 SWISS INTERNATIONAL 67 19 2 10 4 15 3 AIR LINES FINNAIR 63 2 12 28 3 2 8 3 AURIGNY AIR 57 3 10 2 1 18 7 SERVICES AIR FRANCE 54 8 8 4 2 17 OMAN AIR 52 2 7 2 4 6 18 1 51 3 10 9 1 2 5 5 VIRGIN ATLANTIC 51 9 9 2 4 6 7 AIRWAYS LOGANAIR 50 3 7 13 6 10 3 P.I.A. 50 3 4 1 2 3 17 1 QATAR AIRWAYS 44 4 5 13 5 1 5 4 NORWEGIAN AIR 35 6 4 1 2 9 4 SHUTTLE 33 1 5 3 14 2 VUELING AIRLINES 27 3 4 3 2 6 1 UNITED 22 5 2 1 7 4 AEGEAN AIRLINES 19 1 4 4 1 3 HAINAN AIRLINES 19 1 5 8 3 1 ICELANDAIR 16 1 2 3 3 2 16 8 1 1 3 1 15 5 1 1 1 TITAN AIRWAYS 15 1 2 2 3 IBERIA EXPRESS 14 1 2 2 1 3 1 AIR TRANSAT 11 2 6 3 EASYJET 10 1 1 2 3 1 SWITZERLAND CATHAY PACIFIC 10 1 2 3 1 ORANGE 2 FLY 9 2 COBALT AIR 9 4 2 2 SAUDIA ARABIAN 91 3 3 1 1 AIRLINES ROYAL AIR MAROC 8 2 2 3 AIR ARABIA 5 1 2 IRAQI AIRWAYS 5 1 EUROPE AIRPOST 4 2 1 CORENDON DUTCH 2 1 AIRLINES ENTER AIR 2 1 1 GERMANIA 1 1 THOMAS COOK 11 AIRLINES AS PRIVILEGE STYLE S.A 1 1 TUIFLY 1 1 1 1 Grand Total 491 938 1344 465 283 1192 494 Percentage of Delays - By Event

Delay Category Code % of Description Total Air Traffic 9.4% Control Airline 18.7% Airport 25.3% Ground 8.8% Servicing Miscellaneous 5.4% Reactionary 22.5% Unknown 0.0% Unknown Delay 0.1% Category Code Weather 9.8%

Percentage of Delays - By Time

% of Delay Category Code Description Total Air Traffic 6.8% Control Airline 21.9% Airport 10.0% Ground 5.5% Servicing Miscellaneous 3.1% Reactionary 36.5% Unknown 0.0% Unknown Delay 0.0% Category Code Weather 16.1% Departing Taxi Times Arriving Taxi Times

Manchester Manchester

Average Taxi Times Average Taxi Times Terminal Terminal Terminal Terminal Terminal Terminal Operator Name 1 2 3 Operator Name 1 2 3 AEGEAN AIRLINES 23 AEGEAN AIRLINES 7 AER LINGUS 14 AER LINGUS 5 AIR ARABIA 14 AIR ARABIA 6 AIR CONTRACTORS (ABR) 12 AIR CONTRACTORS (ABR) 6 AIR FRANCE 13 AIR FRANCE 5 AIR PORTUGAL 16 AIR PORTUGAL 7 AIR TRANSAT 23 AIR TRANSAT 12 AMERICAN AIRLINES 21 6 AURIGNY AIR SERVICES 11 AMERICAN AIRLINES 9 AUSTRIAN AIRLINES 16 AURIGNY AIR SERVICES 5 BRITISH AIRWAYS 13 AUSTRIAN AIRLINES 8 BRUSSELS AIRLINES 15 BRITISH AIRWAYS 5 CATHAY PACIFIC 26 BRUSSELS AIRLINES 7 COBALT AIR 18 CATHAY PACIFIC 8 CONDOR 16 COBALT AIR 8 CORENDON DUTCH CONDOR 10 15 AIRLINES CORENDON DUTCH 8 EASYJET AIRLINES 13 AIRLINES EASYJET SWITZERLAND 11 EASYJET AIRLINES 4 EMIRATES 20 EASYJET SWITZERLAND 4 ENTER AIR 16 EMIRATES 10 ETIHAD AIRWAYS 17 ENTER AIR 11 EUROPE AIRPOST 18 ETIHAD AIRWAYS 9 EUROWINGS 13 EUROWINGS 7 FINNAIR 13 FINNAIR 8 FLYBE 14 FLYBE 7 FREEBIRD AIRLINES 15 FREEBIRD AIRLINES 9 GERMANIA 16 GERMANIA 19 HAINAN AIRLINES 21 HAINAN AIRLINES 10 IBERIA EXPRESS 16 IBERIA EXPRESS 6 ICELANDAIR 16 ICELANDAIR 7 IRAQI AIRWAYS 14 IRAQI AIRWAYS 6 JET2.COM 17 JET2.COM 7 K.L.M. 12 K.L.M. 4 LOGANAIR 2 LOGANAIR 26 5 LUFTHANSA 13 LUFTHANSA 6 NORWEGIAN AIR SHUTTLE 17 NORWEGIAN AIR SHUTTLE 6 OMAN AIR 22 OMAN AIR 11 ORANGE 2 FLY 24 P.I.A. 12 P.I.A. 19 PRIVILEGE STYLE S.A 6 PRIVILEGE STYLE S.A 23 QATAR AIRWAYS 10 QATAR AIRWAYS 20 ROYAL AIR MAROC 9 ROYAL AIR MAROC 16 RYANAIR 10 6 RYANAIR 13 SAS SCANDINAVIAN 6 SAS SCANDINAVIAN AIRLINES 16 -10 AIRLINES SAUDIA ARABIAN AIRLINES 14 SAUDIA ARABIAN AIRLINES 19 SINGAPORE AIRLINES 13 SINGAPORE AIRLINES 20 SWISS INTERNATIONAL AIR 7 SWISS INTERNATIONAL AIR LINES 13 LINES THOMAS COOK AIRLINES 10 THOMAS COOK AIRLINES 20 THOMAS COOK AIRLINES AS -12 THOMAS COOK AIRLINES AS 11 TITAN AIRWAYS 8 TITAN AIRWAYS 14 TUI 8 TUI 18 TUIFLY 6 TUIFLY 13 TURKISH AIRLINES 8 TURKISH AIRLINES 18 UNITED 9 0 UNITED 22 VIRGIN ATLANTIC AIRWAYS 12 VIRGIN ATLANTIC AIRWAYS 23 VLM AIRWAYS 5 7 VLM AIRWAYS 19 VUELING AIRLINES 6 VUELING AIRLINES 14 Grand Total 6106 Grand Total 15 20 13 Summary of Baggage Performance

Baggage Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Category Passengers Movements Bag Bag Missed % A 97,571 265 13 44 66 75% B 615,979 3645 16 26 430 88% C 168,514 1583 15 22 299 81% D 78,151 1589 12 16 225 86% Unknown 0 Grand Total 960,215 7082 86%

Baggage Performance by Terminal

Terminal Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Description Passengers Movements Bag Bag Missed % Terminal 1 493,497 3129 17 27 504 84% Terminal 2 154,098 754 13 33 150 80% Terminal 3 312,620 3199 12 18 366 89% Grand Total 960,215 7082 86%

Baggage SLA by Handling Agent

Ramp Handling Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Agent Passengers Movements Bag Bag Missed % Aviator 91,282 511 16 26 47 91% Dnata Ops 84,508 417 12 27 55 87% Flight Support 4,413 38 12 23 1 97% Menzies 352,941 3584 16 22 649 82% Premiere Handling 2,575 61 11 14 5 92% Swissport 348,158 2035 13 25 223 89% Jet2 76,338 436 16 27 40 91% Grand Total 960,215 7082 86%