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PUBLISHER/EDITOR-IN-CHIEF Tim Ornellas 2 Handling News tel: +44 1892 839209 WFS steps up a gear whilst gains in Spain e-mail: [email protected] EXECUTIVE EDITOR 6 Just Culture Alwyn Brice All you need to know about the coming changes tel: +44 1892 839212 e-mail: [email protected] 8 IT News ASSISTANT EDITOR Apple watches at the airport and solace for the stranded Felicity Stredder tel: +44 1892 839206 12 Legal Column e-mail: [email protected] Have you considered the question of consideration? DESIGN Jason Taylor 14 News e-mail: [email protected] Plenty of activity in the freight sector www.liquorice-creative.co.uk INTERNATIONAL SALES DIRECTOR 18 African Update Alison Woolley A novel approach to fostering teamwork, from Brenda Aremo-Anichini tel: +44 1892 839208 e-mail: [email protected] 19 People and Appointments CONFERENCE DIRECTOR Jean Ang 20 World Analysis tel: +44 1892 839203 A tour of Latin America e-mail: [email protected] CONFERENCE MANAGEMENT TEAM 24 The Green Supplement Alice Clarke Our annual review of airports, airlines, tel: +44 1892 839207 handlers and GSE suppliers e-mail: [email protected] Ceri Osmant 42 Keeping it Clean tel: +44 1892 839213 ASIG at Heathrow shows us how to e-mail: [email protected] prepare a cabin Joanna Snell tel: +44 1892 839215 Page 20: South America report e-mail: [email protected] 44 TIACA Summit A report from Felicity Stredder PRODUCTION MANAGER Sherilee Holliday tel: +44 1892 839214 46 Out of Africa e-mail: [email protected] Skyway’s Olu Owolabi holds court ACCOUNTS Sandra Valencia 47 Lounge and Catering News tel: +44 1892 839211 e-mail: [email protected] 48 Winter Ops De-icing equipment, fl uids, handler CONTRIBUTORS Brenda Aremo-Anichini, Andrew Badham, Len Kirsch feedback – and IT and Gary Peck 54 Undercover Operations Please note our contact details for all correspondence: The secret world of military GSE Ground Handling International, Page 24: Green horizons The Stables, Willow Lane, Paddock Wood, 58 Tugs and ULDs Kent, TN12 6PF, . What’s the latest in the sector? www.groundhandling.com 61 GHI Ground Damage Stakeholders’ Meeting Front cover courtesy of EINSA Heathrow hosted this year’s safety assembly ISSN Number: 1364 – 8330 PRINT Ground Handling International is published in February, 64 Ramp Safety Briefi ng April, June, August, October & December. Ramp regulation – answer to a prayer? Page 42: The smart choice? Subscription rate per year applies to UK and overseas: Qualifying subscription: £96 or ¤136 or US$146 67 Contract News Non-industry subscription: £240 or ¤340 or US$365 70 Cargo Column With consultant Gary Peck

71 Ramp Safety Awards Some more contenders

Whilst every effort is made to ensure that the Page 48: A fl uid operation information contained in this publication is correct, the 72 Ramp Equipment News publisher makes no warranty, express or implied, as to The latest in the marketplace the nature or accuracy of such material to the extent permitted by application law. 76 GSE Focus The Bendi Belt is going places © 2015 The Airports Publishing Network Ltd. No part of this publication may be reproduced, stored or used in any form or by any means, without specifi c IBC Ramp Forum prior permission from the publisher. Quick exits in – and in-fl ight pen pushers

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Spanish licences: good Aviapartner and Atlantica. experts have begun to provide strategy and help the news for Iberia Passenger handling licences are Etihad with support in all management to write a new expected in due course. aspects of ground handling. and successful page of WFS Iberia has won a total of 17 The project is expected history.” licences for the supply of ramp FBO granted certification to involve a three-stage It has been a busy two years handling services to Spanish restructuring of ' for WFS, the handler having airports out of the 20 bids The Aéroports de la Côte ground handling activities, opened new cargo terminal submitted, according to the d'Azur group has announced including an organisational and facilities in Johannesburg and results announced by AENA, that it has received IS-BAH operational redesign of the Cape Town and entered into the Spanish airport authority. (International Standard for aircraft handling and baggage a joint venture to provide In detail, the airline’s Business Aircraft Handling) services, as well as the Meet & Assist Services at the handling unit, Iberia Airport certification for Sky Valet, the planning and implementation new Queen Alia International Services, won licences for ramp FBO at Cannes Mandelieu of a training concept. For terminal in Amman; moreover, services in Madrid, Barcelona, airport, which becomes the the anticipated seven month it also acquired Swissport’s Majorca, Malaga, Alicante, first to be certified in Europe, duration of the project, four cargo business at Copenhagen Asturias, Bilbao, Girona, and only the third globally. to five AeroGround employees airport. Minorca, Reus, Santiago de Created by business aviation will support the various phases, Also of importance was the Compostela, both airports operators and professionals, both on site in Abu Dhabi and fact that it won the handling in Tenerife, Ibiza and Gran and specifically formulated from Munich. concession for a new cargo Canaria. This was in addition for the business aviation terminal at Milan’s Malpensa to two of three lots of smaller sector, IS-BAH is issued by The Swissport to be put in airport, signed a co-operative airports including the airports International Business Aviation disposal mode? agreement with ATA Italia to in La Coruna, Leon, Pamplona, Council after an independent jointly market cargo, ramp and Santander, San Sebastian, audit. The actual certification European private equity firm passenger ground handling Vigo, Vitoria, Albacete, requires the satisfying of many PAI has said that it is looking to services in , and acquired Badajoz, Cordoba, Granada, criteria comparable to those launch a sale or stock market new premises at London’s Jerez, La Palma and Melilla. that are required of listing of Swissport as soon as Heathrow to reinforce its Angel Marcos, Iberia’s seeking Luxury ranking. the end of this year, according position as the largest on- Airports Director, spoke on The IS-BAH repository assures to people familiar with the airport cargo handler. the announcement. “This is a customers of the Cannes source. The most recent news great outcome for Iberia and Mandelieu FBO's best practices Such a deal could potentially concerns the award of the it reflects the efforts made by in the areas of security, service value Swissport at about handling licences in Spain. the airline and its employees and the environment related to €3.5bn. The process has yet Worldwide Flight Services to offer very competitive bids ground handling, along with to be launched and no advisor has won new seven year, full with an excellent quality/ its sustainable safety. has been appointed, but PAI ground handling licences price ratio. Iberia is Spain’s This certification is part of has privately revealed that it for operations at Madrid, largest handling operator, with the development strategy is seeking to start a disposal Seville, Santiago, Oviedo and the greatest experience and of Sky Valet, an FBO brand process at the end of this Vitoria. The deal means that versatility, and now with costs specialising in business aviation year or in early 2016. France- the company will see for that enable us to compete ground handling services for headquartered PAI bought the biggest expansion of its against any other operator.” the Côte d'Azur airports group, Swissport from Ferrovial for ground handling activities in He added: “I would like to which is aimed at establishing about €880m back in 2010. Europe in over 40 years. thank our employees for their a pan-European FBO network WFS expects to commence commitment to ensure the in key territories. Fast track for WFS full passenger and ramp viability of this business line, Sky Valet is present at services in Madrid, alongside and to its customers for their Cannes Mandelieu, Saint- Worldwide Flight Services its existing cargo business, loyalty, which Iberia trusts it Tropez, Paris-Le Bourget, is looking to accelerate its and Seville in October, in can rely on in the future.” Madrid, Barcelona, Palma de growth by exploring more addition to continuing its cargo The labour agreement of Majorca, Ibiza, Girona, Coruna, business opportunities and operations in Barcelona and the airport handling sector Santiago de Compostela and implementing its acquisition Valencia. Santiago and Oviedo guarantees the jobs of Valencia airports. strategy under the new will join the WFS network in employees at airports where ownership of Platinum Equity, November along with Vitoria. their companies’ handling AeroGround’s skills a global investment firm with In Vitoria, WFS will provide full licences are not renewed. Such sought by Etihad more than US$6bn of assets ramp handling for freighters workers will be reassigned to under management. only. the operators that have won AeroGround Flughafen Olivier Bijaoui, Executive the bids. München, the wholly-owned Chairman, President and New name, same game Other ramp licences were ground handling subsidiary CEO of WFS, said: “We view won by Globalia/Iberhandling, of Munich airport, has our future collaboration with GlobeGround Malta, Malta’s WFS, Swissport, Acciona, announced the signing of a Platinum Equity as a unique leading independent ground major consulting contract with opportunity to grow our handler, has announced that Etihad. business and explore new it has rebranded and will now In co-operation with FMG's opportunities, leveraging on operate under the name of International Business unit, our solid foundations and Aviaserve. This development AeroGround submitted a second-to-none experience. coincides with the tenth year successful bid to provide Their financial strength and since the handler started advisory services to the airline. M&A expertise will be of great its operations. Malcolm To that end, AeroGround support in our acquisition Camilleri, the company’s CEO,

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has terminated its contract increasing customer and airport with low cost carrier Jetstar, demands: it currently employs which to date has been its lone 2,500 people across the region, airline customer. At the time of encompasses over 25,000 writing Jetstar had appointed aircraft turns a year and moves SATS to carry out its passenger, over 600,000 tonnes of cargo. baggage and cargo handling, beginning in July. All that glitters... commented on the anniversary. Requests for information marked another milestone in “We have come a long from ASIG on the change of May with the commencement It has been calculated that over way since our inception as heart have been ignored but it of passenger and ramp 80% of all gold smuggling the GlobeGround franchise is known that passenger traffi c handling at London’s Gatwick cases reported by airports in Malta and are now able volumes at the airport have airport. With the additional in India in recent years were to capitalise on the solid been in decline for the last services, now provides a directly traceable to the ground reputation, track record and couple of years. full range of airport operations handling staff or airport customer relationships which services to customer airlines contractual employees. we have built over the years to Air BP in southern France fl ying to this station. Following the arrest of move forward and launch our dnata UK has ground and around 20 ground handlers at own independent corporate Air BP has bolstered its French cargo handling capabilities at Cochin International airport, identity.” network with the addition of a London’s Heathrow, Gatwick it has become clear that the He went on to reiterate that new location at Golfe de Saint and Manchester airports, as involvement of airport staff the new brand will give the Tropez International airport. well as cargo handling services in gold smuggling is a much company the opportunity to There, Air BP has become at Birmingham, Glasgow, more severe situation than fi rst update and redefi ne the way in the sole fuel provider of Jet A-1 Nottingham East Midland thought, highlighting as it does which it projects its values, not and Avgas, serving the airport’s and Newcastle, and facilitates weaknesses in airport security, only in terms of the market but general aviation customers in the movement of cargo says the Directorate of Revenue also in respect of its employees the region. This contract win through 17 regional airports, Intelligence. On the back of and stakeholders. represents the company’s third with its intra-airport trucking this are concerns that, in more Aviaserve will also be Côte d’Azur Group location, operation. dangerous instances, smugglers renewing its international complementing its operations dnata's expanded operations might abuse their positions of affi liations and will operate at Cannes Mandelieu and Nice at Gatwick started in June, authority to ferry explosives or as a member of AVIANCE, Côte d'Azur airports, where with it handling three fl ights a other items intended to harm. the international alliance of it is already the contracted day. To support the additional A senior Special Intelligence independent ground handlers. supplier. The new location services, the company hired and Investigation Branch further underlines the general over 100 new employees to offi cial, responsible for the All change at Changi? aviation sector in France as a deliver dispatch, ramp and arrest of 25 persons, said key growth area for Air BP and passenger handling. The new that the staff were paid by Readers with long memories brings the total number of its services launched this past year smugglers, based on their will recall that Swissport took locations in the country up to have created over 550 jobs of daring. “If one has the up the third handling licence at 120. throughout the UK. courage to take the contraband Changi back in 2005, on the Air BP was selected to Each year, Gatwick from (the) landing bay of the basis that another handling provide the fuel operations airport welcomes over 38m airport, where the carriers hand licence was being made at Saint Tropez thanks passengers and dnata has over the consignments to them, available. At the time, the to its ability to support invested close to £2m in to outside the airport, he will handling was split between global marketing activity, facilities, technology and get at least Rs 75,000 for every CIAS and SATS; Swissport, in addition to its extensive equipment to deliver ground 2 kilogrammes of gold. If he duly armed with a ten year technical capabilities and its handling services at this needs more staff support, the licence, set to work to build up superior level of competence airport. The company will amount will be shared among a customer base but ultimately in providing a safe, fi t- use a large range of ground them. But the staff involved in signed up just four carriers in for-purpose and reliable support equipment to handle the crime do not know each four years, before deciding to service. Air BP’s expanding passengers and baggage for its other, or who else is involved in pull out. European network was also airline customers. the network, as the smugglers Perhaps with hindsight, considered an important factor. “Our airport and airline control them separately from available business and viable Following the acquisition partners are the reason for outside the airport, as part business shouldn’t be confused of Statoil Aviation last year, dnata’s growth across the UK,” of keeping the entire affair in ; however, despite the company’s total number adds Gary Morgan. “We have confi dential,” he revealed. the fact that Swissport lost of European locations now spent years building the strong a tidy sum, that didn’t deter exceeds 700. reputation we now have in In Brief other speculators, lured by the the region. It is a great vote opportunity of handling at this More dnata investment of confi dence in our people SATS Airport Services strategic airport. and capabilities when airports has gained ISAGO certifi cation Aircraft Service International Over the past 12 months, award us ground handling in recognition of its efforts Group took the extra licence, dnata has invested more than rights, and customers ask for in safety at Kempegowda in 2011, equally sure that it £20m in facilities, equipment, us to expand to support their International and Trivandrum could make headway at the training and technology to growth.” International airports. This station. However, reports support the growth of aviation dnata’s UK operations have makes AISATS Trivandrum’s suggest that it now could be in the UK. grown considerably over fi rst ground services provider to looking for an exit, too. ASIG The air services provider the past year, responding to receive such registration.

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Majority report Here Sean Parker, UK CAA Focal for Safety Reporting, underlines the philosophy behind, as well as the need for, an environment of just culture in the airport operation.

n November 15 this results. The new Just Culture guarantee the implementation ensure that employees receive year, EU Regulation regulation aims to prevent of a Just Culture: this is a adequate feedback to prove 376/2014 comes exactly this kind of incident, as challenging move that could the value of the information into effect: this will require Sean Parker from the UK Civil bring real change. they report. aviation organisations in the Aviation Authority explains. Even more importantly, European Union to adopt and “It’s important that No overnight matter organisations need to ensure maintain a proactive, evidence- employees report incidents for that the information is based Just Culture. The new a number of reasons. Primarily, The UK CAA has contributed analysed and used effectively regulation aims to encourage so that employers understand to the new EU regulation and to identify potential hazards. the open reporting of safety when something has gone recognises transformation Where required, appropriate occurrences by eliminating wrong and can learn from to a Just Culture cannot corrective and preventive the inappropriate punishment that incident and put in place happen overnight. EU action must be taken to of front-line staff for genuine measures to prevent it from aviation organisations across prevent accidents in the mistakes. happening again. They want to the industry must start to future. If this isn’t achieved, This is an essential step in avoid it happening to someone prepare for the adoption no benefit will be derived from ensuring safety across the else, potentially with more of Just Culture now, ahead the reporting process. Staff industry. As air traffic continues severe consequences.” of the November deadline. may even lose confidence in to increase and the technical Everyone, from front-line the system and stop reporting complexity of modern aircraft Central to the staff and line managers to incidents altogether. advances, it is becoming even investigation senior management, needs more important to understand to understand their Just A helping hand and recognise potential risks. In the UK, Just Culture Culture and internal reporting Honest and open reporting principles have always been processes. To support this In the UK, open reporting of incidents is thus the central to the investigation transition, organisations should and investigation has already first step in developing this of air safety occurrences start developing clear reporting helped many organisations understanding. and are currently applied processes, organisation-wide appreciate and identify Experience shows us that by UK law through the Air communication and provide where potential risks lie and accidents are often preceded Navigation Order 2009. EU all staff with effective training how to report them before by similar safety-related risks Regulation 376/2014 will initiatives. incidents occur. The sooner and incidents, many of which replace national laws in Organisations must ensure the whole industry in the go unreported. For example, European Union Member that their front-line staff UK, EU and worldwide can eight days before the Taipei States and goes much further won’t be punished as a result adopt effective open and Chiang kai-Shek airport than the existing legislation. It of reporting safety hazards honest reporting systems, disaster in 2000, a pilot almost encompasses a broader range or high-risk occurrences the more sophisticated safety mistook runway 05R for take- of organisations, some of – and that staff believe information and risk detection off in poor visibility, despite which are not currently directly this to be true. To deliver will become. the runway being closed for regulated by the Aviation this, organisations need to For more information on the construction. This incident was Authorities, such as ground overcome the behaviours that new Just Culture regulation not reported so no action was handling organisations. It also prevent occurrences being and Just Culture training taken - and just days later, introduces the requirement reported. Senior management solutions developed by UK Flight 006 made the same for aviation organisations to needs to establish accessible CAA experts, please visit: www. mistake, this time with fatal implement processes that tools to make it easier and caainternational.com/justculture

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006_Aug15_Just Culture.indd 7 10/07/2015 10:16 8 IT NEWS GROUND HANDLING INTERNATIONAL AUGUST 2015

On the watch? like transportation and meal They are facing passengers next level. “This will be a global plan vouchers with airlines (and without any responses to solution, where handling can SITA and Quebec City Jean handlers) to create a smooth questions concerning the next be performed centrally or Lesage International airport procedure for passengers who steps in their itinerary. Such decentralised, but always in recently unveiled the world’s first suffer from flight disruptions. an unstructured approach the interests of the passenger use of the Apple Watch for an By pre-determining room will carry the pain throughout and airline alike. Meal plans, airport workforce. availability, the airline has the chain, impacting not only taxis and reimbursement, all The airport will use the much more control over the passengers but also operational fully traceable and according to watches to connect to the process and there is an inherent staff, up to the accounting company policies, will be part of SITA Airport Management degree of transparency. More departments that have limited the solution.” solution, which is already in importantly, it’s a two-way access to audit invoices.” This use at the airport, to push street, for the hotels are equally results in even lower passenger Bengaluru to profit from regular operational alerts to benefitting because they can satisfaction and higher cost for SITA upgrades duty managers and ensure that offer their rooms at competitive the airline because of inefficient operations run smoothly. market rates on the online operational and financial South India’s busiest airport, For this, the SITA Lab team platform. In 2012 British Airways handling. Kempegowda International, built the application for the and Aviapartner became Hotels are contracted based Bengaluru, which serves India’s airport and conducted all the launch partners at Brussels on static conditions protected so-called Silicon Valley technical systems integration work to link International airport. Included by availability or pricing from hub, is to adopt passenger the Apple Watch to the SITA in the platform package were the hotel side, as airlines have processing technology from air Airport Management solution. transportation details, so that limited possibilities when it transport IT specialist, SITA, to SITA’s solution, which is in use both parties had a full picture in comes to predicting volumes help manage its 15m annual at 150 airports in 48 countries, the event of room requirement. and periods as a foundation passengers. The seven-year, streamlines airport operations The , the UK and for these contracts. The SFS multi-million dollar contract by enabling the airport to Germany followed in 2014. tool/platform will support includes SITA’s AirportConnect control all its operations from Subsequently, the first steps the airline to find rooms at Open passenger processing a single central control centre were taken to roll out the the best rate in combination platform, the latest self-service and adapt to an ever-changing solution in the US, at Chicago, with best availability, based on check-in kiosks and SITA’s environment. This includes in late 2014. the daily availability offered baggage reconciliation service, accessing all the information According to the company’s by their partner hotels under BagManager. necessary to make decisions and Director European Station competitive conditions. For In total, 180 common-use manage resources in real time. It Development, Yvo van der Tol, stranded passengers, hotels in workstations and 30 new delivers a new level of business the airline world is changing. general can be considered as common-use self-service kiosks, intelligence that allows airports “There are new players relatively comparable, based which allow passengers to print to balance operational efficiency coming into the market, on location and service levels. their own boarding passes and with business results. with an increased focus on With this in mind, these hotels tag their own bags, will run on Quebec City Jean Lesage passenger centric solutions as will compete for the stranded the SITA AirportConnect Open International served more than well as cost savings,” he says. passenger business on a daily platform. All 31 airlines using 1.5m passengers in 2014, up “Besides this, the business basis, resulting in up to 15% the airport can access their 6.7% from 2013. The airport model has changed from the savings - and the best available respective IT applications in hosts ten carriers and provides national carrier towards bringing number of rooms. real-time on shared equipment. multiple connections to various passengers into your main hub “Also, in the past, there was They can also use any airport destinations in North America, and connecting them further. limited data available about desk, gate or self-service kiosk Central America, the Caribbean, This scenario generates a whole stranded passengers’ services. for passenger check-in and Mexico and Europe. new set of operations which are This could result in claims that boarding. This will ensure not exceptions to the normal are difficult for the airline to maximum flexibility and Stranded no more? business flow but are part of push back or prove differently. convenience for the airlines, the day-to-day operations. Similarly, nothing was known airport and passengers. Stranded Flight Solutions (or Further, the aircraft are changing about volumes of bookings SITA’s baggage reconciliation SFS) actually dates back to 2009, from regular to wide body - at an out-station, as often service will continue to provide when two and marketing and with the new Dreamliner financial data is not stored the airport with comprehensive specialists joined their talents generations, the hub business or is not instantly available baggage management. In with an aim of coming up with model becomes even more at different levels within the addition, SITA’s BagMessage a strategy that would ease the important. Last, but not least, airline organisation. With the service will contribute to on-time case of a stranded traveller in the operational issues are scaled SFS platform, this data is made departures with a fully managed the wake of a cancelled flight up because of the number of available instantly.” and secure baggage message or missed connection. One of passengers getting on the flight, Yvo adds that year-on-year distribution system. SITA will the founders, Yvo van der Tol, which leads to fresh disruptions financial benefits do accrue, and implement all platforms and was initially amazed of the or technical issues.” that handlers, for instance, gain systems for the airport and will virtual absence of data available He adds that the current more insights in terms of routing manage end-to-end support. when it came to trying to pin system of allocation is based of invoices, as well as enjoying Maneesh Jaikrishna, Vice- down room cost and availability: on an unstructured operation. useful data for reference; this President, India and Sub- to all intents and purposes, “Calling around to look for extends to the reasons why the , SITA, commented on the systems being used were accommodation limits the passengers were stranded in the contract. prehistoric. His idea was to number of options when the first place, based on IATA “BIAL and SITA introduced have a global online platform seeking the best conditions; this stranded codes. India’s first passenger baggage which would connect hotel also puts pressure on time and But Stranded Flight Solutions reconciliation system at this room availability and services affects the operational staff. is now rapidly growing to the airport in 2007. Since then, the

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airport continues to grow quickly as well as other special airport and accurate way to track “We recognised the high quality and its needs are constantly systems. The SITA team will passengers’ bags anywhere and professionalism expended in evolving. Implementing SITA’s help the airport operator, Abu along their journey, from check- delivering these state-of-the-art latest passenger and baggage Dhabi Airport Company, meet in to the destination airport. cargo handling systems and ETV management technology will any challenges presented during BagJourney uses baggage systems that are operating in help facilitate that growth by construction of the new terminal data that passes through SITA’s our terminals both in Kaohsiung simplifying airport operations and ensure the technology meets global, fully-managed baggage and Taoyuan. We appreciate the and improving passenger fl ow the airport’s operational goals. message and distribution service, positive attitude and dedication and effi ciency. SITA’s Airport Management that of BagMessage, and shown by the Siemens team.” “SITA is proud to be a partner Solution will help the airport provides it to Etihad Airways via In 2011, TACT commissioned to BIAL in pioneering the simplify its operations, while a Web application programming Siemens with the extension of implementation of the fi rst bag improving profi tability. An interface. This information can its material handling system for tag printing at self-service kiosks integral part of this solution is then be shared as needed with air cargo unit load devices at in India. We will be extending SITA’s AirportCentral, the airport Etihad Airways’ crew and airport Taiwan’s Taoyuan and Kaohsiung these solutions to 40 other operational database, which will staff. In the future, the airline airports, which Siemens originally airports in the country.” allow the airport to centralise all could also extend this service to delivered between 2008 and Bengaluru’s airport was the its data into a single repository guests so they can follow their 2011. fi rst in India to be constructed of operational information. The own bags via a smartphone app. Today, Taiwan Taoyuan through a public/private airport can use this database BagJourney is also integrated International is among the ten partnership and in seven years to set up real-time dashboards with SITA’s global bag tracing busiest cargo handling airports of operation, it has experienced covering the most critical aspects and matching solution, worldwide, handling more than signifi cant growth. of its operations, as well as WorldTracer. 2m tonnes in 2014. It is served by for fl ight management, billing more than 15 airfreight carriers. African carrier picks and reporting. The airport Siemens concludes TACT offers extensive space Rockwell Collins management solution also extension in Taiwan and the latest standards in includes SITA’s AirportVision operating procedures for ground Rwanda’s national carrier, fl ight information display system Siemens Postal, Parcel & Airport to air cargo handling services in RwandAir, has selected Rockwell to keep passengers up-to-date Logistics has concluded the the import, export, consolidation Collins’ ARINC common use on fl ight information and SITA’s extension of a state-of-the-art and trans-shipment of airfreight. passenger processing systems AirportResource Manager, cargo system for Taiwan Air Its warehouses at Taoyuan (CUPPS) and related technologies which will help the airport Cargo Terminal. The contract International airport comprise to support the airline’s strong co-ordinate the planning and has covered planning, design, more than 133,000 square passenger growth. real-time management of its delivery and erection of 669 metres and are located near to its Under a new, fi ve-year fi xed resources, including aircraft conveyors, two cargo hoists and 12 freighter aprons. contract, RwandAir will stands, gates and check-in three elevating transfer vehicles, Siemens Postal, Parcel & implement the company’s ARINC counters. as well as the corresponding Airport Logistics has also recently vMUSE common use check-in The airport will also benefi t steel racks, control system and installed cargo handling systems platform, ARINC AirVue Flight from SITA’s AirportConnect Siemens cargo handling software in (for SkyCargo Information Display System Open passenger processing known as Cargo Compact. The at Dubai International and Al (FIDS) and AirDB 7, the latest platform and its baggage highly automated cargo handling Maktoum airports) and has been generation ARINC Airport operations management service, system ensures effi cient, smooth awarded a contract to equip the Operational Database system. BagManager. To maximise and timely air cargo handling new cargo terminal at Ataturk fl exibility and convenience, at TACT’s 12 apron freighter airport in Istanbul by Turkish Abu Dhabi International AirportConnect Open will enable positions. TACT is one of the Airlines. in fi ve-year IT deal all airlines using the terminal largest air cargo service providers to access their respective IT at Taiwan Taoyuan International KALE delivers at SITA’s advanced technology applications in real-time on airport, where it takes care of Ahmedabad will set the foundation for Abu shared equipment and use the import, export, consolidation Dhabi International airport’s any airport desk or gate for and trans-shipment of air cargo, GSEC has opted for Kale new Midfi eld Terminal, which passenger check-in and boarding. mainly used for Taiwan’s home- Logistics’ Airport Custodian will serve an estimated 30m SITA’s BagManager will provide based China Airlines. Management system, GALAXY, passengers annually from July the airport with comprehensive Handover took place as for the automation of its activities 2017. baggage management, planned in spring 2015. TACT’s at Ahmedabad airport. With Under the terms of a fi ve- delivering real-time information Vice President, Frank Ke stated: this selection, GSEC is now year deal, the IT specialist will on baggage status and helping poised to move from its in-house provide a full range of integrated resolve baggage issues quickly developed legacy application to airport solutions. This will include and effi ciently. a globally connected Web-based SITA’s next generation airport cargo management system, management system, common- Etihad invests in new bag which will help it better serve use passenger processing tracking facility its customers and enable it to platform, automated boarding communicate with all its external gates, fl ight information Etihad Airways has chosen stakeholders. display systems and baggage SITA to supply its end-to-end With the Web-based GALAXY management services. baggage tracking services. Airport Cargo Handling Solution, SITA will also manage Powered by SITA’s Air Transport GSEC has now completely integration at the new Industry Cloud, SITA‘s new digitised its custodian/airport terminal for both IT and BagJourney service is designed terminal operations and the telecommunications technology, to give the airline a cost-effective Customs related messaging.

008-010_Aug15_ITNews.indd 10 10/07/2015 10:09 Visit www.vestergaardcompany.com

GHI_fullpage_August2015.indd 1 13-07-2015 10:27:39 008-010_Aug15_ITNews.indd 11 14/07/2015 14:46 12 LEGAL COLUMN GROUND HANDLING INTERNATIONAL AUGUST 2015

Fair and clear Ensuring that any agreement is fair to both contracting parties is no easy task. Len Kirsch looks at some of the potential pitfalls.

round handling in “Valuable consideration” is the Clarity In US courts, judges fi rst an international opposite of good consideration, look to the four corners of environment can since it is based on something Clarity in agreements is an agreement to interpret be a daunting task. What of pecuniary value or which something rare. Honestly, an agreement. The plain McBreen & Kopko has found imposes a detriment on despite the best efforts of meaning rule states that if a is that handling companies another. However, since it those involved in the drafting writing appears to be plain and whose mother tongue is not is also sometimes used to process, even some of the unambiguous on its face, its English often fail to carefully mean valuable consideration, terms of the IATA SGHA are meaning must be determined review and negotiate critical in contracts parties usually diffi cult to understand at times, from the four corners of the agreements to ensure they are say “good and valuable depending on context. We have agreement as long as this fair and clear. Over the next few consideration.” found the clearest and best interpretation will not lead to articles written by a McBreen & Moving on, we come to written aviation agreements an absurd result. Note that Kopko counsel, we will try to “new consideration”: this is a are aircraft purchase or leasing any ambiguities caused by the educate readers about some of technical term and defi ned in agreements, except when drafter of the agreement must the key ingredients to a good Section 6-106 of the Uniform amendments are added. be resolved against the drafting agreement. The more you Commercial Code (governing Clear contracts start with party. Words in an agreement know, the better you will be trade between merchants) that simple terms and conditions. generally are to be understood at negotiating a fair and clear becomes payable in exchange However, not all terms and in their ordinary and popular agreement. for the transfer of bulk goods. conditions can be simple, sense unless used in a technical “Nominal consideration” especially when a provision sense; and then an agreement Fairness often refers to past requires different outcomes must be interpreted as usually consideration or some other based on different sets of understood by persons in the Let’s begin with how to minor consideration. “Past factors. Thus late arrivals profession or business. When determine if an agreement is consideration” obviously refers may be handled differently, parties omit a term from their fair. Obviously fair can mean to something that has already depending on how much notice agreement which is essential different things to different been given or some act that an airline can provide. Increases to the determination of their people. My defi nition of has already been performed, or decreases in fl ight activity rights, a court will supply a term fairness in contracts is if both or promise in exchange, and is often require complicated which is reasonable. In rare parties receive full consideration not truly a consideration for our formulae to adjust price. Often cases, Judges will allow parole for all terms and conditions purposes. the parties agree to negotiate evidence, which is testimony of contained within an agreement. The reason why I devote changes in fl ight activity or parties involved in negotiations. Consideration is a key legal so much space to the issue some other important factor term in common law countries: of consideration in contracts in good faith, but these are it means something given in is because many airlines agreements to agree, which are return for a binding promise or continue to ask ground not enforceable and which only commitment. handlers to provide new and cause problems later on. There are actually many additional services without If parties cannot agree on forms of consideration. There offering consideration. Simply simple terms, they should at is “adequate consideration”, put, this is not fair. While least use simple language. which is consideration that demanding payment for each This means short and simple is reasonably equivalent in and every new service may not sentences, and the employment value to the thing for which be possible, there are other of simple, easily understood it is given. Then there is forms of consideration that words, and not words requiring “fair consideration.” Fair might be requested in return a dictionary to understand. consideration is deemed to for additional services. These Often parties understand be reasonable and given in could include a longer term what was agreed to when they good faith (something with contract, a less severe service negotiate an agreement, but McBreen & Kopko a reasonably equivalent level agreement, the use of years later they either have no 500 North Broadway value, that under the laws of used (as opposed to new) recollection or there are new Suite 129 fraudulent conveyances, is ground support equipment, people involved in the contract. given in good faith in exchange and perhaps changes in Ambiguity is a real problem, Jericho, New York for the transfer of property). indemnifi cation language. especially since it always seems 11753 “Good consideration” is based Remember, if you do not ask, that even parties who were Tel. (516) 364-1095 on a family relationship or you do not get. present during negotiations Fax (516) 364-0612 natural love and affection. have different memories.

012_Aug15_LegalPage.indd 12 10/07/2015 10:11 “… it’s not about the Money – It’s about the Money!”

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012_Aug15_LegalPage.indd 13 10/07/2015 10:11 14 CARGO NEWS GROUND HANDLING INTERNATIONAL AUGUST 2015

Encouraging new recruits programme. growth in May, albeit at a “With this newly added AA Cargo President Jim moderate pace compared freighter capacity, plus belly Airfreight looks to become a Butler said: “With our quickly to the preceding months capacity on passenger flights, new feature on the logistics growing network at American, when demand was boosted China Southern will be able management training we see a great importance in by congestion in US west to offer about 1,200 tonnes course at ’s Thomas investing in our infrastructure coast maritime ports,” said of cargo capacity from More University College. and people.” AAPA Director General, Guangzhou to Europe on a and the Andrew Herdman, attributing weekly basis.” college have signed a co- Record level e-AWB the modest numbers to operation to introduce the implementation improvements in west coast Hactl here to stay subject, enhancing students’ port operations. employability in the sector. In May the electronic air Hactl has signed a 10-year The agreement will mean waybill reached 27.9% Etihad Cargo increases extension of its handling airfreight practical assignments penetration, its highest level African network contract at Hong Kong airport. and trainee placements at to date. A total of 410,720 The new agreement with Hong Brucargo are added to the air waybills were processed Etihad Cargo has increased its Kong’s Airport Authority runs course to afford students electronically, which is not only freighter links to Africa with from July 2018, when the a first-hand understanding the most e-AWBs that have the launch of a twice-weekly current franchise expires. of the logistics processes been processed in a single B777F from Abu Dhabi to Hong Kong’s largest cargo in and around the airport. month but also a total great Maya Maya airport, Brazzaville, handling agent said that the Additionally, students will enough to reverse two months in the Republic of Congo. signing of the new agreement complete the course with of decline. The new service will fly is “clear confirmation of an IATA Dangerous Goods Despite this headway, to Brazzaville, the country’s Hactl’s long-term commitment Regulations certificate. however, the current growth capital, via Lagos airport to the airport, and its rôle as Brucargo partners and rate is not enough to hit IATA’s in Nigeria. Brazzaville is a the original and still largest Brussels airport will also 45% implementation target by key political, economic and operator.” develop an air transport the end of 2015. transportation hub in central Said Chief Executive Mark curriculum. Brussels airport will It is anticipated that if Africa. Whitehead: “I don’t believe we provide guest tutors via the growth continues at the rate Kevin Knight, Chief Strategy can send a clearer signal about Cargo Training Centre, train it has since the start of the and Planning Officer at Etihad our total commitment, both to university tutors and supply year, when the figure stood at Airways, said: “Our new the airport and to the future engaging course and training 24.9%, the sector can expect freighter service will allow us of our business. Hactl is here material. 32.1% e-AWB penetration by to capitalise on trade between to stay.” Thomas More University the end of December. the Republic and the UAE, College Unit Manager of and better connect Africa with Lufthansa Cargo’s fourth Business Courses, Geert Asia sees decline in cargo markets in Europe, the Middle environmental conference Strobbe, said: “Our students as west port effect eases East and Asia.” will be highly sought after by Lufthansa Cargo’s Fourth the airport companies and Asian airlines experienced China Southern Cargo Environmental Conference be able to start work in and slowing growth in May and launches first direct took place at Frankfurt’s Städel around the airport immediately below average load factors Museum on June 10, with upon graduating with an for the year so far, following freighter to UK around 150 industry experts IATA-DGR certificate. A definite improvement in the US west At the end of June, China coming together to discuss win/win situation for all coast performance. Southern Cargo launched the environmental strategies in the concerned.” According to the latest only direct freighter connection airfreight arena. figures from the Association between the UK and China, Dr Karl-Rudolf Rupprecht, New pharmaceutical of Asia Pacific Airlines, Asian with the touchdown of its Board Member Operations facility for AA Cargo airlines experienced a cargo B777-200F at Stansted airport. of Lufthansa Cargo, said: demand increase of just 2.9% The twice-weekly service “At Lufthansa Cargo, we American Airlines Cargo in May compared with last from Guangzhou, China’s are already halfway to our claims to have become the year’s 4.7% growth in the third largest city, also calls at target of reducing specific only airline in the north- same month. Numbers were Frankfurt and later in the year carbon emissions by 25% eastern US with a “state- also below the average growth will expand to become three until 2020. And thanks to our of-the-art facility that can recorded for the year so far of services a week. modern aircraft, high capacity handle temperature-sensitive, 6.3%. From July 1, a recently utilisation, and close co- life science and healthcare On the supply side of the launched twice-weekly service operation with our customers cargo” after officially opening equation, carriers raised from Guangzhou to Paris and we are certain that we will its ExpediteTC cold storage capacity by 5.1% compared Vienna will also increase to make it all the way to our pharmaceutical facility in with May last year.The increase three times a week. In a press goal.” Philadelphia. in supply ahead of demand statement, China Southern Bettina Jansen, Head of The facility, which serves the resulted in a weakening of said: “London and Paris are Environmental Management US northeast pharmaceutical load factors to 63% compared new freighter destinations of at Lufthansa Cargo, went corridor, and its specially with last year’s 64.9%. May’s China Southern. on to say that such debates trained staff are a continuation load factor was also lower than “The number of freighter are crucial to the future of of AA Cargo’s investment in the average recorded for the destinations of China Southern the industry in motivating the infrastructure to support year so far of 64.5%. in Europe will be up to the masses and ensuring the ExpediteTC time- and “International air cargo five including Amsterdam, those involved take their temperature-sensitive markets recorded further Frankfurt and Vienna. responsibility seriously.

014-017_Aug15_CargoNews.indd 14 10/07/2015 10:12 AUGUST 2015 GROUND HANDLING INTERNATIONAL CARGO NEWS 15

The event centred on alternative jet fuels in addition to the rôle of customers and consumers in climate-friendly airfreight, and culminated in the presentation of the 2015 Cargo Climate Care Awards. The awards, given under the motto “More Ideas for Less Emissions”, were designed to acknowledge customers and employees of the freight airline who have shown unwavering commitment to environmental preservation.

Lufthansa Cargo and ANA Cargo collaborate As of August this year, customers of Lufthansa Cargo and ANA Cargo will benefi t from an extended, faster network, covering Europe to Japan. Benefi ts to European customers not only include more and faster connections, but also greater capacity, fl exibility and time savings. These customers will now have access to the shared network of both airlines, comprised over 90 weekly direct fl ights between Europe and Japan. The fi rst customers to participate in the partnership will be in Germany, France, the UK and Austria, following which all other European countries will be gradually integrated. Currently, Lufthansa Cargo and IMPROVE DEICING EFFICIENCY WITH ANA Cargo fl ights connect Frankfurt, Munich, Düsseldorf, DAVID CLARK WIRELESS London Heathrow, Paris Charles-de-Gaulle and Vienna with Tokyo Narita, Tokyo COMMUNICATION SYSTEMS Haneda, Nagoya and Osaka. Improved communication between cab and bucket during deicing The two carriers launched operations saves time, valuable deicing fluids and accidental damage the fi rst freight joint venture of its kind in December 2014, to aircraft. David Clark Series 9900 Wireless Headset Communication initially focusing on fl ights Systems ensure clear communication for deicing, as well as for pushback from Japan to Europe. Peter Gerber, Chairman and a variety of other ramp and maintenance operations, while providing and CEONeur of Lufthansaopol Cargo,X Ligh t--font added mobility for ground support personnel. Rugged components reported: “Our customers save include headsets, wireless gateways and belt stations. Systems are available valuable time thanks to the large numbers of additional that allow crew members to communicate with or without radios. direct connections and rapid transit times. Demand has For more information visit www.davidclark.com been consistently high since the partnership began. By the end of April, more than Made In USA © 2015 David Clark Company Incorporated 800 additional consignments ® Green headset domes are a David Clark had been carried with a registered trademark. WWW.DAVIDCLARK.COM total volume of around 940 tonnes.”

230-31721 Deicing 120x261mm_GHI.indd 1 6/29/15 11:44 PM

014-017_Aug15_CargoNews.indd 15 10/07/2015 10:12 16 CARGO NEWS GROUND HANDLING INTERNATIONAL AUGUST 2015

Of the collaboration, Akira Luxembourg Findel airport. Etihad Cargo and WCA positions for cargo, will cover Okada, CEO of ANA Cargo, The number of animal stalls join forces four new routes, beginning said: “The co-operation has has been increased to 50, June 2. paid off even within the fi rst which includes nine collapsible Etihad Cargo has launched The new aircraft offers few months. Starting to send units in addition to fi xed units. a new service together with enhanced aerodynamics, consignments from Europe Luxair also plans to increase the World Cargo Alliance, together with superior engine to Japan is an important space for groomers and animal the largest network of technology and fuel effi ciency. milestone to provide an handlers to enable them to independent freight forwarders, The fi rst route to be fl own will attractive service to an remain with their animals and Worldwide Information be Dallas Fort Worth to Beijing, extended circle of customers.” throughout their journey. Network. then Dallas to Buenos Aires, Cargolux, which recently The unique IT platform will followed by Dallas to Shanghai. First e-AWB export by Air launched its new CV Alive offer special rates for certain Finally, Chicago to Narita will France KLM product, will also benefi t origins and destinations on the begin from August 18. from these developments. Etihad Cargo network when President of AA Cargo, Jim Jeddah-based independent Animal shipments are customers use the WIN booking Butler, said: “With the addition forwarder Express Forwarding handled by the airline in full system. WCA members who of the 787, we are able to Services, which operates compliance with the IATA Live are also members of Etihad more effectively utilise our on the WIN IT connectivity Animal Regulations and the Cargo’s loyalty programme, growing network and continue platform, has made the fi rst Convention on International CargoConnect, and use the in our efforts to expand our ever e-AWB shipment on Air Trade in Endangered WIN e-platform for all booking reach. The effi ciency of the France KLM Cargo out of Saudi Species. Through Cargolux’s and air waybill transactions, will aircraft allows us to offer Arabia. headquarters and the Luxair benefi t from the application and more air cargo opportunities, The shipment fl ew in Cargo Centre the carriers qualify for these special rates. while simultaneously reducing April from King Abdulaziz provide live animal inspection The platform offers instant our carbon footprint and International airport to Piarco rooms and veterinary facilities, pricing for all online Etihad enhancing the customer International airport, Trinidad an EU-certifi ed veterinary origins and destinations, experience.” & Tobago. station at the Luxembourg hub e-booking, e-air waybill, plus The aircraft has higher aft Sophie Duret, Project and night time accommodation track and trace facilities. and bulk doors for loading Manager Middle East, Gulf & in purpose-built pens, located larger shipments, and can be Indian Subcontinent, Air France in a contained, noise- FedEx retires 15 of used to transport perishables KLM Cargo, said: “We have protected area. Temperature its freighters and pharmaceuticals thanks increased our e-AWB usage and lighting controls are also to its capacity to carry up to in the Middle East, focusing available to suit different US logistics company FedEx 1,000 pounds of dry ice. on the UAE, and species and animals are kept in has “permanently retired” 15 by 22% in four comfortable environments with aircraft and 21 related engines Cargo on the up at Abu months.” proper ventilation systems. as it continues to “rationalise Dhabi Airports “We have assigned a Movement from aircraft to pen capacity and modernise its dedicated e-freight expert for can be carried out without any aircraft fl eet to more effectively On June 10 Abu Dhabi Airports the Middle East market as part ground contact occurring, for serve FedEx Express customers,” announced an impressive of our new vision to improve reasons relating to sanitation a spokesperson has said. 19.3% boost in cargo our customer performance. EFS and disease protection. In May 2015, FedEx accepted handling activity for April 2015 has brought us a step closer to a non-cash impairment charge compared to April last. paper-free e-freight, which will Jettainer’s fi rst Canadian of US$246m and has made Total volume of cargo be a huge improvement for the client: KF Aerospace amendments to the retirement handled rose to 71,650 tonnes airfreight industry.” schedule of an additional 23 compared to 60,059 tonnes Nadir Kalapapdan, Canadian air cargo company airframes and 57 engines, with in April 2014, and passenger Commercial Manager, EFS, said KF Aerospace (formally an associated US$30m in cash traffi c increased over the same the shipment was an important Kelowna Flightcraft) has charges. period by 15.5%. Also on the milestone for the industry. granted Jettainer the In April, the company up are aircraft movements, “It is vital to adapt to management and servicing of bid US$4.8bn to acquire which demonstrated a 14.4% changing technology to its ULDs. At the launch event rival operator TNT Express, growth compared to April last be more effi cient and of its long-haul services in culminating in a mutual year, with 14,211 movements productive. We have now Toronto on June 11, a loading conditional agreement, which is recorded this April compared started to enjoy the benefi ts celebration of the fi rst ULD expected to receive regulatory to 12,420 logged last April. of e-AWB and it has helped was held. approval in early 2016. Engineer Ahmad Al Haddabi, us improve our effi ciency,” Jettainer will manage a As we went to press, FedEx Chief Operations Offi cer at he explained. “Airlines and fl eet of more than 700 ULDs, announced plans to acquire Abu Dhabi Airports, said: “Abu freight forwarders have a mostly pallets, and additional as many as 100 new B767 Dhabi International airport great responsibility to make services will include ULD freighters, an agreement with continues to maintain double- this concept a success and to steering, positioning, repair Boeing that is worth nearly digit growth in passenger increase the adoptability rate.” and maintenance. Initially KF US$20bn. traffi c, aircraft movement and Aerospace will fl y a long- cargo activity every month, Luxair expands animal haul route between Toronto AA Cargo divulges new making the airport one of the care facilities and Brussels, using a fl eet of routes with 787-800 fastest growing aviation hubs DC-10-30Fs, supported by in the world.” Luxair has added substantial a Canadian network using American Airlines Cargo’s Business is surely set to capacity to the live animal 727-200 freighters, all using new Boeing Dreamliner 787- continue in this upward station at its cargo centre at Jettainer loading devices. 800, which is said to offer 28 trend in the light of the

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current multi-billion dollar has launched fl ights from Los 23.5% in the fi rst fi ve months Vancouver and Calgary, and all expansion project of Abu Angeles, which connect the US of 2015. ABC’s international of Asia, via Anchorage, Alaska. Dhabi International, which is West Coast with the rest of its cargo team will use their best Founder and Chief Executive intended to increase overall global network. efforts to meet and wherever of KF Aerospace, Barry capacity, including the addition ABC has also initiated new possible to exceed our clients’ Lapointe, said: “For nearly 40 of a second runway and online stations in addition to expectations, which in the years we have been ’s third terminal, as part of the strengthening its standing in end should lead to our joint largest cargo operator and have redevelopment. existing markets by adding success.” provided over 99% reliability more frequencies from Asia, to Purolator and Canada Post AirBridgeCargo tonnage Europe and the US, bringing KF Aerospace: plans to overnight courier customers. up 16% in 2015 the total weekly departures expand network “We look forward to to 48, 55 and 17 per region, providing the same level of AirBridgeCargo Airlines has respectively. KF Aerospace, formerly known regularly scheduled service to seen a strong growth in its Currently, AirBridgeCargo as Kelowna Flightcraft, has Canadian companies reaching operations, with tonnages up provides over 600 connections announced new routes and into Europe, US, Asia and by 16% in the fi rst fi ve months via SVO every week, with numerous strategic partners points beyond.” of 2015. delivery times under 48 hours, as it re-launches its airfreight From January to May, ABC including ground handling. services. In Brief transported 180,605 tonnes of A total of 26 destinations in As of May 30, routes have cargo across its global network 14 countries are served by included a four-times-a-week Hawaiian has recently linking Europe, Asia and the the airline’s 14-strong fl eet of service between Toronto’s implemented the SmartKargo USA via Russia. Operations have Boeing 747s. Pearson International airport air cargo management expanded in Asia, where the Denis Ilin, ABC’s Executive and Brussels, with a stop in solution, becoming the fi rst carrier has launched a twice President, said: “Every decision Greater Moncton International carrier to do so in the hope weekly service from Hanoi to we take in ABC is aimed at airport, and a daily B727- of boosting cargo volumes. Europe and the US via Hong satisfying our customers’ needs. 200 service between Toronto The new IT system connects Kong. Their growing support allowed and Atlantic Canada, also via everyone in the supply chain, Under development since us to be recognised as the best Greater Moncton. from shipper to recipient, 2011, the North American all-cargo airline earlier this year Over a two-month period, enabling all to enter or retrieve market has also seen and to continue outperforming KF Aero will grow its network data, thereby providing greater improvements, where ABC the market with our FTK up to include western Canada via accessibility and visibility.

014-017_Aug15_CargoNews.indd 17 10/07/2015 10:13 18 AFRICAN UPDATE GROUND HANDLING INTERNATIONAL AUGUST 2015 Evolution or stagnation? Safety programmes must align with a company’s change management process for continued relevance, argues Brenda Aremo-Anichini.

afety programmes in their time investigating accidents that gets everyone on the more in touch with workplace an organisation can instead of analysing near misses same page is integral for issues and are listening to their reach a point of relative to prevent them. Corrective companies to improve their inputs. Finally, the need for stagnation and redundancy actions take longer to resolve, as safety performance, staff formal suggestions is replaced if they are not modified to the recurrences are persistent. engagement, productivity levels by ongoing dialogue between suit the changing needs of The senior management’s as well as staff and customer staff and leaders. the organisation. Companies attention has now been retention. Security of data will remain a with good retention policies captured in the face of worrying Essentially, strategic concern as it is already with all have, in their favour and trends and statistics. leadership for safety is Internet and broadcast media. with the right strategic safety required to ensure that the So, how do your safety approach, an experienced The Hawthorne Effect right communication channels programmes evolve - and who workforce who can embrace create the targeted focus and manages the evolutionary and maintain a positive safety There is a call to do more and to establish the kind of safety processes? In the next article culture. They have developed the lagging indicators respond culture that will achieve and we will discuss the Tiger Team a keen sense of awareness in a timely manner, partly sustain the desired safety concept in detail and provide of workplace dangers and a because of the Hawthorne performance in the long term. concrete examples of its power, culture of looking out for each Effect. The Hawthorne Effect through engagement and other. Even though some bad (also referred to as the Observer What about social media? communication. practices are evident, the good Effect) is a type of reactivity usually outweighs the bad. This in which individuals modify Today, more and more people Tiger Team: the informal culture prevents the negative or improve an aspect of their are building cyberspace change agents consequences of weak, formal behaviour in response to their cultures. It is just a matter of training and inadequate policies awareness of being observed. time before these cultures The concept is simple: analyse by providing good on-the-job The leadership considers the are tapped as a resource to past data to identify the hot training and a strong support problem under control and build organisational and safety spots. Identify key team players system of experienced fellow moves on to other priorities of cultures. who embrace change and workers. On the face of it, this the business. Many companies have used drive with passion. Steer the seems to work and all seems Management of change in the Internet to distribute safety team to engage staff in a new, well - until change occurs. the organisation will necessitate manuals and guidelines to their heightened dimension of safety What happens when the change in the safety efforts widely-scattered workforce management and then let the experienced workforce is and initiatives. Communication, via shared and restricted tiger roar! diluted with newly-hired a key pain point whose value websites. Adding real-time staff or the most experienced is underestimated, is key to opportunities for personnel to workers begin to retire in injecting the dynamism required chat with each other and share large numbers? What about to evolve the initiatives and ideas, experiences and best the operations that become affect the safety culture. Where practices is a logical extension more complex as the company there are communication of the Internet and mobile pursues new activities, acquires barriers through people phones. More importantly, new clients or even acquires misunderstanding information, the advantages of using social different, new types of there are productivity losses. media point to increased equipment? Simply put, the key driver interpersonal communication The balance is thrown out of for internal communication is among personnel, breaking kilter. engagement. Poor engagement down silos; and improved New employees are often levels have a crippling effect perceptions of the importance dropped into the workplace on safety performance in and contribution of fellow Brenda Aremo-Anichini with the existing systems of organisations. The quality of workers through increased weak formal training and internal safety communication knowledge regarding Managing Director, policies and a weakened support also influences the ability to organisational issues. Teamwork Twiga Aero system. In this environment, engage employees on safety, and looking out for each Contributions by safety and quality professionals compliance and conformity other is enhanced whilst the find the need to spend more to regulations and standards. communication of safety data is Maurizio Anichini time in the workplace to correct Major industrial accidents, improved as accident and near Please share your performance problems. When such as the BP deep-water miss reports reach everyone they can no longer manage the Horizon explosion, the via posts. Social media assists comments on this critical safety issues with the Fukushima nuclear power plant with the testing of knowledge article: Brenda.aremo@ inexperienced masses, accident breakdown, the GM ignition about recent events to indicate twigaaero.com rates slowly begin to climb, switch recall and various large a greater awareness, while www.twigaaero.com which plunges the safety staff commercial aircraft crashes lessons learned from incidents into fire-fighting mode, reacting have all been attributable to are more widely known Follow us on Twitter: @ to accidents. The safety staff are communication issues. amongst staff. Moreover, Twiga_Aero then spending much more of Crystal clear communication workers feel that leaders are

018_Aug15_TWIGA.indd 18 10/07/2015 10:13 AUGUST 2015 GROUND HANDLING INTERNATIONAL PEOPLE 19

Swissport International has Frank Naeve will be responsible promoted Nils Pries Knudsen for the Area Management to the position of Executive Asia-Pacifi c as Vice President. Vice President Global Cargo Naeve will succeed Helge Services. Krüger-Lorenzen, who is to become Vice President Capacity Austrian Airlines CEO Jaan Management at Lufthansa Albrecht has been asked to Cargo. head up SunExpress, creating a vacancy at the Austrian carrier, Michael Hamelink was which merged with Tyrolean in appointed Chief Executive April. Offi cer of Aigle Azur on May 27.

Ashwin Bhat has been named On August 1, Jonas van as SWISS’s new Head of Cargo, Stekelenburg will be appointed with effect from October. He new Cargo Director of will succeed Oliver Evans, who Amsterdam Airport Schiphol. is stepping down from the post. He will succeed Enno Osinga, who plans to retire in Halfords’ Finance Chief September 2015. Andrew Findlay is to join easyJet as Chief Financial Per Utnegaard is stepping Offi cer. down from his position as head Starting in October, he will of Swissport International after replace Chris Kennedy, who a term that has lasted eight announced earlier this year that years. Taking his place will be he would be leaving to become Eric Born, who will assume his Chief Financial Offi cer of ARM duties as new Group President Holdings. and CEO of Swissport on August 1 2015. Prior to joining Etihad Airways has appointed Swissport, Born spent six Toyin Alaran as its new General years at Wincanton, a leading Manager for Uganda, following logistics company. the launch of its new services between Entebbe and Abu On June 1, Gytis Dhabi on May 1. Gumuliauskas became the new CEO at BGS. He replaces Malaysia Airlines has Linas Geguzis, the CEO of BGS Clariant provides appointed Peter Bellew as Poland, who was occupying the deicers such as Safe- wing® for aircraft and Chief Operations Offi cer. post. Safeway® for runways. Separately, the carrier has also confi rmed the appointment of South African Airways’ CEO, Mohd Nadziruddin Mohd Basri Monwabisi Kalawe, who has Take off as CEO of Malaysia Airlines' been on suspension since last new subsidiary, MAB Ground year, has resigned following an EVEN WHEN Handling Services, with effect arbitration hearing. from September 1. SNOW IS FALLING. Michael Uzielli has taken up SpiceJet's Chief Commercial his rôle as Heathrow’s new PRODUCTS THAT MAKE SURE AIR TRANSPORT Offi cer Kaneswaran Avili has Chief Financial Offi cer; he was REMAINS RELIABLE, EFFICIENT, AND SAFE IN ADVERSE stepped down in the fi rst major formerly Finance Director with WEATHER CONDITIONS: CLARIANT AVIATION. change at the top for the Indian British Gas. Our products guarantee safe, e cient, and punctual budget carrier since original operations even in unfavorable weather conditions. founder Ajay Singh returned to Katherine Boesen has been Clariant draws on more than 40 years of experience in the fold. appointed Senior Vice President developing deicers. We make continuous improve- Global Commercial & Key ments and ensure that frost protection is based on sus- Fiji Airways has announced Account Management at tainable technology that is as environmen tally friendly the appointment of a new Swissport. as possible. CEO and Managing Director. He is the current head of Air Larry Coyne, Chief Executive WWW.CLARIANT.COM Mauritius: Andre Viljoen will Offi cer and founder of all-cargo take up the position before carrier Coyne Airways, has October 1. been honoured with a Lifetime Achievement Award. Coyne, Lufthansa Cargo has who founded Coyne Airways appointed several new 22 years ago, picked up the managers in its Product & Cargo Airline of the Year award Sales division this summer. at a dinner in London.

105_13FC_Spezial_De-Icing_91x261_en_v2.indd 1 12.09.14 09:57

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IATA’s Regional Vice President, issued during the Association’s Annual General Meeting and World Air Transport Summit.

Encouraging signs With all this potential, one would expect handlers to be looking ahead with expectancy. Indeed, there have been encouraing signs within the sector over the past year. Patricia Aliperti is Business Manager at Orbital, in , and she writes that the last 12 months have been good for the operation, which has seen the handling company secure some new ramp and security contracts. In addition to this, Orbital opened a new station (that of Salvador), bringing the Latin America and grand total where Orbital has a presence to 23. Investment in GSE during this period was modest, with the Caribbean the only notable additions being some new vehicles to Optimism would appear to be flourishing in the South American handling sector. transport crew members. Training has continued apace ust before we went to room for air traffic growth in the An unfortunate illustration of and the presence of an on-site press, IATA announced that region should the roadblocks be this is seen in Brazil, where its educational facility has helped passenger growth in Latin removed. consumer protection regime the company in this respect. America and the Caribbean is not aligned with global Brazil, she notes, keeps could realistically reach around Overcoming the obstacles standards and best practices growing in stature and 385m within the next decade. and which places an unfair continues to attract some There was one caveat, though: The lack of adequate burden on the industry. new customers; this has this would only occur if the infrastructure, primarily that of Airlines with trans-national prompted more people to region’s governments sat airport infrastructure, is what is brands in the region are look at working in the aviation down to address infrastructural continuing to provoke capacity currently struggling to optimise industry. bottlenecks and agreed to constraints in the region. For efficiency in their network embrace smarter regulation. this reason, only two countries operations. For example, in the Merger hiccoughs Observance of global standards in the region, namely Panama absence of mutual recognition and best practice was also a and Barbados, rank among by the region’s civil aviation On to the Bahamas, where condition of this growth. IATA’s the best 35 countries in the authorities of fleet registration Nassau Flight Services’ most prognosis was based on 2014 world for the quality of their and crew licensing, airline significant event in the recent passenger numbers in the region air transport. There are some resources cannot be utilised past has been that of the that totalled 242m. bright spots, though: the future flexibly to deliver maximum merger of American Airlines IATA believes that Latin Mexico City airport is seen as an efficiency. and US Airways. America and the Caribbean excellent opportunity to create "Air transport is the Plato Thompson, Deputy are well-positioned to unlock a world-class hub that strikes mass transit system of the General Manager, mentions the transformative social and the correct balance between global economy; it drives that his company had a economic benefits that robust passenger comfort and a facility economic growth, creates contract for many years with US air connectivity provides, but it that will keep costs reasonable jobs, and facilitates business Airways and that this particular admits that the region will have for airlines and the flying public. opportunities. Already, the loss has had a major effect on to overcome various obstacles Another area of concern Latin American and Caribbean his handling operation. All is to achieve this. Statistically, the in the region is the need for region supports 4.9m jobs not doom and gloom, however. region is home to more than Smarter Regulation aligned and contributes US$153bn “There are some bright 8% of the world’s population with global standards and to regional GDP, including spots,” he relates. “For but yet it only accounts for 5% best practices. Governments the benefits of travel and example, we have won the IBC of all global air traffic. Latin in the region, with the notable tourism. While this is a sizeable Airways and the New Eastern America and the Caribbean exception of Panama and contribution to the region’s Airlines account. It is also could therefore increase air Chile, tend to view airlines as economic well-being, the important to note that we did traffic by more than 50% purveyors of luxury services region has the potential to win the cargo contracts with before the region reached even and, as such, are considered an extract much more value Delta Air Lines and American its minimum potential global easy target for levying taxes or from aviation." This was the Airlines. We anticipate that share. Thus there is considerable applying onerous regulation. comment from Peter Cerda, this will help us through these

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tough times. Association, has made this a An update from Antigua been stable, although there “Over the past 12 months priority. have been several changes we have not bought any GSE. “Looking ahead, we Rarely have we reported on of airline client, along with But, prior to this period, we remain optimistic, as we see this island, but the news is that merging of airlines. As is well made major investments in where growth is possible and Airport Services (Antigua) is known, airlines continue to two pushback tractors, two inevitable. With the opening currently looking forward to the tighten their belts and adjust beltloaders and a lavatory of the major resort of BahMar opening of the new terminal at their requirements to suit a truck. We have also made a later this year, we anticipate the airport. The company was leaner budget. concerted effort to go green. the airlift fi gures to increase established 46 years ago and As a handler, ASA has tried There are several initiatives dramatically.” it reports that operations have to continue to deliver a quality that we are looking into; these range from solar to rechargeable battery power. “We continue to train our staff in safety and security. The one key area is that of training our employees to be aware that the passenger is watching your every move. Consequently, we are asking our staff to improve our image by being more sensitive towards the passenger’s requirements.” He adds that the company has just had four candidates successfully complete the British Airways Supervising Aircraft Loading training, and in fact come through with very high grades. The regional group, the Caribbean Aircraft Handlers Airport Services (Antigua) collected a total of three customer service awards last year

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service. The station received with the most extensive route and specially designed courses, number of low cost carriers, three awards for customer network servicing Mexico and the University of Puerto Rico including international airlines service in 2014, one of which the US, will be introducing and the FAA-certified Puerto such as , , related to an employee going a new international service Rico Aviation Maintenance Norwegian and Volaris, have above and beyond the call of from Cancun to San Juan; Institute in Ceiba, Puerto Rico, forced local handlers to become duty. this will become effective the trainees are currently even more cost-sensitive. He In anticipation of the new in July, comprising two flights studying metalworking in base also notes that the leading building, ASA has purchased a per week. Also, starting in maintenance as well as type carrier JetBlue, alongside Delta pushback to facilitate aircraft November, Norwegian will training for the A320. and American, still perform using the jetbridges, along with launch a non-stop service to “In addition, the Aviation their own handling. a new lavatory truck. A greener London Gatwick, adding to the Maintenance Institute will “Looking forward, Puerto operation has been much service offered to Scandinavia, move to Aguadilla, near the Rico should continue to develop debated but for the moment, which was inaugurated in April. new Lufthansa Technik Puerto as the key hub for aviation in more basic environmental issues Sun Country Airlines also began Rico operation. Here, under the services and passenger traffic are being addressed, such as a non-stop service between roof of the newly-established development in the Caribbean. rubbish recycling. Southwest Florida International Aerospace and Aviation The training that has been Airport Services reports that airport and San Juan Luis Institute of Puerto Rico, it provided by these entities will whilst in the past staff often Munoz Marín International, will play an important rôle have an overall impact on the travelled abroad for training, with two weekly flights. in building up the Lufthansa supply of skilled personnel for today much is achieved through “The other significant Technik facility, as well as other the US and the Central America e-learning. The biggest change development is the opening MRO operations at Rafael aviation industry for many years has been the introduction of of the Lufthansa Technik Hernandez airport in Aguadilla. to come.” electronics in the handling Maintenance and Repair “Lufthansa’s effort is being process, ranging from iPads to operation in Aguadilla Puerto complemented by various other Frequencies up baggage scanners, hand-held Rico. This major facility, aerospace industry players, such smart phones and computers, scheduled to open in July 2015, as Pratt & Whitney, which is Rodrigo Martins, VP Ground all of which have assisted in has already had an impact performing engineering design Handling Services at Talma, streamlining the operation. on certain ground handling and analysis for the jet turbine says that his company’s ramp Recruiting staff is easy, says the services. These will be needed power plants of several aircraft operations increased by an handler, but getting the right to support the facility, which from its Infotech Aerospace average of 3% over the last 12 level of skills represents more of has already landed contracts Service's division and Lockheed months: this business, he adds, a challenge. Given the demands with JetBlue and Spirit Airlines. Martin, with over 60 employees has been generated by the of its airline clients, multi- “The contract to construct conducting software support increase of frequencies of the tasking has become the order the facility was awarded to services from Puerto Rico for its company’s existing clients. of the day for the handler’s Haskell Engineers of Puerto Rico global operations. Honeywell “As part of our expansion operation. with MRO Facilities and Beer & Aerospace employs more strategy, we opened two new Associates providing specialist than 400 in its shared services stations in Peru at the airports Future looking good MRO consultancy services for centre; Hamilton Sundstrand of Ayacucho and Talara. We the duration of the project. manufactures aircraft climate handled more than 100,000 In Puerto Rico, however, it’s more The new hangar in Puerto Rico control and electronic systems flights during the last year in about the future than the past. will feature five overhaul lines while the AXON Group our 17 stations, including Lima, “Developments in Puerto across more than 215,000 and Pratt & Whitney have with a total of 35 aircraft being Rico in the commercial aviation square feet of space. Thanks to established a world class SAP handled simultaneously. Some and ground handling business its state-of-the-art technology, services centre that will create contracts were renewed for a will be positively affected by aircraft will be able to remain 300 jobs. Both Florida Turbine longer period with our clients two key developments in the in a single line for painting, and ESSIG Research also have but we had no actual changes past two years,” declares following their overhauls. established major operations.” in our client portfolio. Alfonso Fernandez Jr, President “As of 2016, up to 400 In terms of ramp operations, “Cargo operations have of Ivyport Logistical Services. highly qualified employees he adds that the ground grown by 5% over the past “One is the concession will overhaul and maintain handling market in Puerto 12 months, culminating in our agreement between the aircraft in the hangar's five Rico has remained stable and handling a total of 180,000 Puerto Rico Ports Authority, lines. With the assistance of is adapting to the airport tonnes in 2014. Additionally, a public corporation, and Lufthansa Technical Training operator. The increase in the we are 145 Maintenance Aerostar Holdings, for the 40 Organisation certified, and year operation of Luis Munoz the first ISAGO certified International airport. This ground handling company in agreement, the first of its kind Peru, together with our ISO under US Law, will have a key certifications 9001, 14001, impact on the development 28000 and OHSAS 18011. of the largest airport in the “As part of our strategy, we island, one that has already have been buying or converting shown increases in passenger our motorised GSE into LPG as movements. part of our environmentally- “Coinciding with Luis Munoz friendly goals. Today, more Marín International’s sixtieth than 60% of our fleet is anniversary, Aerostar has running on LPG. Last year, and announced that Volaris, the coming into 2015, we made ultra-low cost Mexican airline Ground handling environment in Puerto Rico has remained stable a considerable investment in

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new GSE, including buying the fi rst ambulift to operate in our country. We also added a pair of towbarless tractors, 15 bag tractors, 14 beltloaders, four pushback tractors, a main deck loader, GPUs, dollies, passenger stairs, a toilet truck and water truck, and so on. Overall, we have renewed an important percentage of our fl eet in order to better satisfy our clients and to improve our ramp safety performance. Our total fl eet today runs to more than 1,600 items of equipment, and of that sum, 23% are vehicles, now A feather in Talma’s cap has been IATA’s recognition of its Peruvian training school with GPS incorporated. For the next year we are analysing the department that is specialised “We have a strong human airlines are fl ying with more introduction of electric vehicles in ramp operations; this resources department, which frequency and have been more for some stations. includes internal instructors, supports our strategy, with competitive. Additionally, Lima “As part of our organisation, who maintain all his clients’ the main objective of hiring airport has opened new parking Talma Training School has specifi c training programmes the right people for the right positions, thus increasing the become the fi rst training in order to offer a dedicated place. With our strong and airport capacity. Based on these centre to be certifi ed by IATA service according to client consistent training programme, factors, we expect to have a in Peru, offering courses not requirement. we have reached a high level of bigger increase during this year only for our staff but for With more than 3,000 effi ciency and retention.” compared to what we saw external clients too. In fact, TTS staff in the entire company, Predictably, Rodrigo is optimistic during 2014. To follow this has been certifi ed as a IATA a continuous recruitment about the coming 12 months. increase on the operational Regional Centre.” He adds that programme is part of Talma’s “As a result of the decrease side, we are investing in more there is an internal training business model. in fuel prices, in general GSE and in IT to support it.”

020-023_Aug15_World Analysis.indd 23 24/07/2015 13:23 24 GREEN SUPPLEMENT GROUND HANDLING INTERNATIONAL AUGUST 2015 Progress apparent Whilst it has been quiet over the last 12 months in terms of the ETS, that isn’t to say that elsewhere in the sector green projects and developments have remained in abeyance. There has been plenty of environmental progress, and from all the industry stakeholders.

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Foreword View from the UK aim of limiting, and where schemes, direct payments or via case studies of attempts to possible reducing, aircraft tax incentives. They should also create new runways and airport With the government- noise over time. Further, it significantly increase spending facilities both at Frankfurt and appointed Airports Commission had to ensure the impact on on noise mitigation schemes, to Amsterdam, and the lessons currently considering proposals noise-affected communities include full insulation for those subsequently learned from these for increasing the UK’s aviation was minimised, as well as dwellings most affected. projects. capacity, the Civil Aviation mitigated and compensated Community engagement was, Authority has said that it is clear for accordingly. To help drive and is, deemed key to delivering Name and shame the industry will not be able such improvements in noise additional runway capacity, to grow unless it first tackles performance and mitigation, the ran the report. These words More than a year after the its noise and environmental CAA duly published a series of were written in the light of European Union was obliged to impacts more effectively. recommendations. experience overseas, experience modify its scheme for charging Last year the CAA affirmed The document covered that has been garnered from airlines for emissions, some that it supported the a wealth of issues. Airports the changing infrastructure foreign carriers had still not construction of a new runway seeking to expand, for example, occasioned by airport growth. paid their fines. in the south-east of England. were encouraged to do more The document also explored The EU’s strategy back in In so doing, it added that any to make sure local residents the potential strategies that 2012, that of charging airlines proposal must show that it saw the benefits arising from had been adopted by overseas for carbon emissions, sparked was sustainable, and that it the additional capacity, whether airports and other sectors off diplomatic rows with China, abided by the government’s through funding community within the UK. Included were Russia and India, amongst

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others. Subsequently, Brussels by their governments not to reckons that 75% of the cars 142m tonnes. By 2040, the UN retreated, and thereafter comply, despite a change in sold around the world in 2014 specialised agency forecasts fuel restricted its charging scheme to the scheme that removed actually met some level of consumption will increase 2.8 flights within the EU. intercontinental flights from the vehicle emissions or some other to 3.9 times this amount, with Although most airlines paid original scope). Air China, China efficiency standard; moreover, traffic (measured in RTKs) rising their emissions dues by the May Eastern and China Southern, the fuel efficiency of new cars in around 4.2 times. 2013 deadline (this saw them as well as India’s Jet Airways, the EU last year was 28% higher ICAO States have agreed a submit a carbon permit for every opened operator holding when compared with 2000. fuel efficiency improvement tonne of carbon emitted on EU accounts and the EU registry The other main factor to this target for the sector of 2% flights in 2012), others decided reveals reported emissions and perceived emissions slowdown per year but worldwide air to hold out. Their argument has surrendered allowances for the has been a shift in the pattern traffic is growing nearer to 5%. been along the lines that their three years. All that said, Air of economic activity, notably in Thus, there exists an emissions inclusion in the EU’s Emissions India has yet to comply, along China. As manufacturing and gap: to achieve the carbon- Trading System breached with Aeroflot and Saudi Arabian heavy industry decline as a share neutral growth goal, a global sovereignty rules. Airlines. Meanwhile, carrier of its GDP, so China’s demand market-based measure (GMBM) Last year Germany, one of the Swiss has been given permission for coal is dwindling. According is now required, alongside main governments chasing up to pursue a discrimination to China’s national bureau of other technology-based and unpaid fines, issued €2.7m in and compensation claim in statistics, coal consumption fell operational measures, including penalties to a total of 61 carriers. court over the inclusion in the by almost 3% in 2014, pushing the use of sustainable alternative

Required by EU law to enforce EU ETS of its flights between CO2 emissions down slightly. fuels. the penalties, Britain, France and and EEA countries On the face of it, then, ICAO projections suggest the Netherlands, like Germany during 2012. progress is being made. that by 2020, around 3% of as the bloc’s main air transport total international aviation fuel hubs, have also led the search Change in sight? ICAO pushing ahead will come from sustainable for payments. alternative sources; that said, The Netherlands and France For some readers of this In April this year there was the agency believes that there is reported at the time that they magazine it will seem as if a series of climate change still a lot of uncertainty over the each had one large airline still in carbon dioxide emissions have seminars organised by ICAO. longer term level of production. breach of the policy. The Dutch been rising inexorably over the The aim of the Global Aviation duly started an enforcement past few years. This is despite Dialogues (or GLADs) was to US now in the mix? procedure while France said that the best efforts of countries inform ICAO Member States it planned a penalty decision by to adopt carbon-neutral, or about mitigation measures Recent news concerns the the end of summer. at least more carbon-friendly, that were being undertaken US Environmental Protection At that time, EU records practices. The aviation sector is, to reduce carbon emissions Agency, which has said that it showed China’s principal of course, only one tiny part of from international aviation. plans to look into the effects carriers, those of China the whole. In particular, there was an on public health of aircraft Southern, China Eastern and Air But there is some good news: opportunity to explain and carbon dioxide emissions. This China, had either not yet set up according to the International discuss with States a proposed is seen by some as a first step the registry accounts needed to Energy Agency, worldwide market-based measure to cap towards regulating emissions comply or had failed to submit emissions of carbon dioxide in the sector’s net emissions from within the US aviation sector. data for 2012. In a similar vein, 2014 were actually at the same 2020. Although no formal It is worth noting that the Air India and Jet Airways had level as 2013. In fact, the only decision had been made by Environmental Protection

also not opened the required occasions when CO2 emissions the time we went to press, Agency has been slow to accounts. Their refusal to pay have actually dipped were in a carbon offsetting scheme issue any findings, despite raised wider questions about the early 1980s and again in is emerging as the preferred pressure from environmental the task of enforcement under 2008. These, it may be recalled, option by those States currently groups that dates back five the EU ETS, Europe’s emissions were both periods of economic engaged in the development years or so. It was, in fact, regulation policy. contraction. Significantly, process at ICAO. 2011 when a federal court The penalty for non- though, this is the first time ICAO estimates that to ruled that the Agency had to compliance has been set at for many years that the world achieve the carbon-neutral address emissions under the €100 per tonne of emissions, economy has grown (up by growth goal, the airline sector US Clean Air Act: findings plus the cost of permits to make 3.3%) whereas emissions have could be required to spend were supposed to have been up for the shortfall. not risen concurrently. Take the around US$2.8bn annually on published in 2014. This somewhat negative European Union: its GDP went carbon offsets by 2025, this Given the worldwide

outlook did finally change up by 1.4% in 2014 but CO2 figure rising to US$11.9bn by concern over the contribution in May, when several rogue emissions from energy use fell 2035. by aircraft towards global airlines reconsidered the by 6%. Indeed, over the past Analysts believe that aviation warming, progress in the US situation. Following a lengthy five years, GDP amongst the is responsible for around 2% of has been surprisingly slow.

dispute with the EU over their wealthier countries has risen by global man-made CO2 emissions It is accepted that there is a

enforced inclusion in the EU 7% whilst CO2 emissions from and ICAO is mandated to danger, but information on its Emissions Trading Scheme, energy have fallen by 4%, which address only the international extent, and the imposition of airlines from China and India has effectively offset a rise in element of those emissions, any standards, is still awaited. finally complied with legislation developing countries. which is around 65% of the However, it is thought that covering intra-EEA flights that Thus the Institute of Economic total. According to ICAO some sort of rule-making

took place in 2012, as well as Affair’s findings tend to suggest figures, CO2 emissions from process could help pave the for 2013 and 2014. (Readers that the regulations put in place international flights amounted way for the US to align itself may recall that these airlines to curb pollution are beginning to 448m tonnes in 2010 as a with the ICAO standard that is had previously been ordered to bear fruit. Inter alia, the IEA result of fuel consumption of currently being worked out.

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Airframe Manufacturers Boeing, Boeing… termed “zero revenue-adjusted hazardous waste by 18% and missed for energy use and growth.” Energy use has not water intake down by 2%. water intake. This was because After achieving its absolute been included in the new fi ve- On a revenue-adjusted basis, of a so-called unprecedented

reduction targets in the year targets but Boeing has the company has reduced CO2 growth in the company’s core previous 2007-2012 period, said that it has been looking emissions by 26%, energy use business. Boeing’s 2014 annual for new opportunities to by 21%, hazardous waste by Boeing’s progress in environmental report detailed incorporate energy conservation 33% and water intake by 20% environmental matters was how the manufacturer was technologies and sustainable since 2007. In 2012, 79% recognised by its being named working towards zero growth materials into new building of the solid waste generated an Energy Star Partner of the from the end of 2012 in terms designs of its facilities. Boeing was diverted from landfi ll, Year for 2014: this was the of greenhouse gas emissions, is also working on collaborative which represented a 36% fourth consecutive year that water use and solid waste municipal solar power and improvement since 2007. the airframe manufacturer had to landfi ll from its factories hydrokinetic projects in both During the 2007-2012 earned the accolade. and facilities for the fi ve-year California and Quebec. period, cumulative reductions Boeing now relies on

period to 2017. Additionally, According to the 2014 of CO2 emissions amounted to carbon-free, hydro-electric and the company has committed environmental report, Boeing 420,000 tonnes. In terms of renewable energy sources for to limiting hazardous waste concluded 2007 with a 9% revenue-adjusted goals for the nearly half its total electricity

generation to no more than reduction in CO2 emissions on period, targets were met for consumption, with hydro-

the rate at which its business an absolute basis since 2007; reducing CO2 emissions and electric supplying more than is growing: this has been energy use was down by 3%, hazardous waste, but were 80% of the power for its

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Everett and Seattle facilities in September 2014. According fossil fuel whilst reducing the quieter. Washington state. Its North to Airbus, the A350 XWB has overall emission of greenhouse As would be expected, new, Charleston, South Carolina site been designed to be eco- gases. In layman’s terms, every advanced materials such as is powered by 100% renewable efficient from gate to gate: tonne of fuel that is saved composites and carbon have energy, sourced from ten acres this translates into lower equates to over 3 tonnes less been utilised throughout the

of solar panels on the roof of noise and emissions at every CO2 produced. Moreover, the design and construction of the the final assembly building, single stage of its journey. A350 XWB is a quieter aircraft, A350 XWB. Other examples coupled with renewable energy These aircraft are considered with tests having shown of this are to be found in credits purchased from the state-of-the-art since they that it is up to 16dB below the hydraulic fluid and the local utility. Today, wind energy are 25% more fuel efficient the ICAO Chapter 4 noise batteries. Indeed, Airbus powers 20% of Boeing facilities than the current generation. limit. This, in turn, will make claims that each part of the in Southern California. In this way, the A350 XWB the environment around the aircraft has been optimised for Environmental performance should both help to preserve airports it serves that much increased eco-efficiency. throughout a product’s life cycle, from design and manufacturing through in-service use and to end-of- service recycling and disposal, is described by Boeing as its Design for Environment approach, in which the environmental footprint at each phase of a product’s life is analysed and reduced. To its credit, the company says that it is working with the aerospace industry to reach a goal of recycling 90% of a retired aircraft by 2016. Elsewhere, Boeing Defense, Space & Security, in a collaboration with NRG Energy, has brought online a community solar power plant in Southern California, one of the first of its kind in the US. Six megawatts of power, generated from 25,000 solar panels arranged on 3,100 solar arrays spread across 37 acres, is actually capable of powering over 2,000 average homes at full capacity. Boeing, which provided engineering, procurement and construction for the project, along with NRG, has also been involved in building a 25.65 megawatt solar facility on the island of Guam that was due to start production late last year. Aside from this, the company has also partnered with RER Hydro of Montreal in an agreement with the government of Quebec to provide more than 40 hydrokinetic turbines that will generate around nine megawatts of clean, renewable power.

Airbus’s new baby The big news in the recent past, of course, has concerned the Airbus 350, which gained full certification at the end of Airbus has been in the news thanks to its new composite aircraft

024-040_Aug15_Green Supp.indd 28 10/07/2015 10:48 AUGUST 2015 GROUND HANDLING INTERNATIONAL GREEN SUPPLEMENT 29

Airports ACA programme a success 16 European airports now footprint per passenger were achieved per passenger achieving the highest carbon was 2.01 kilogrammes of for airports certified at Level 3

By mid-2014, five years after neutrality level. ACI Europe CO2, compared with 2.75 and Level 3+.

its launch by European airports reveals that all the airports now kilogrammes of CO2 for the For Scope 1 and 2 emissions, trade body ACI Europe, over certified collectively handle 75 airports in the programme an average 5.98% reduction

100 airports across four 23.6% of global air passenger the previous year. in CO2 was achieved across had been certified traffic, with the 85 European In relative terms, the Scope all European airports in the under the Airport Carbon airports certified handling 1 and 2 emissions reduction programme in 2013. Accreditation (or ACA) 62.8% of the continent’s per passenger amounted to Achieving carbon neutrality

programme. passenger traffic. 0.26 kilogrammes of CO2 (Level 3+ of the programme) Endorsed by UN agencies The association says the for all airports certified in requires airports to purchase ICAO and UNEP, along with 102 airports achieved a net the programme and 0.23 internationally recognised

the European Commission and reduction of 133,599 tonnes kilogrammes of CO2 for carbon offsets for those Scope

Eurocontrol, the programme of CO2 from emissions under airports certified at Level 2 and 1 and 2 emissions they are independently assesses and their direct control (GHG above. For Scope 3 emissions unable to eliminate. The 16 recognises airports’ efforts Protocol Scope 1 and 2 (those from activities which airports accredited at this to manage and reduce their emissions) in the past year the airport does not directly level in 2013 between them

CO2 emissions. It certifies (2013/14). Across the 85 manage, but which it may offset 181,496 tonnes of CO2, airports at four different European airports accredited, guide or influence), reductions compared with 66,724 tonnes

levels of accreditation, with the average carbon of 0.96 kilogrammes of CO2 the previous year.

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Wall of sound of marginal air quality. This grant carbon emissions by around will go towards the purchase 1,000 tonnes per year. The first A competition to find a solution of six compressed natural gas stage will see the installation of to reduce the impact of ground buses that will transport airport an energy monitoring system noise on residents close to passengers and employees from to help identify energy use and Sweden’s Bromma Stockholm the terminal to car parking and potential savings across the airport has been won by Paris- rental car facilities. Said to be business district. The programme based Red-architectes. a part of the airport’s overall As green as it gets? is the first collaboration of its The company’s SkyWall programme, the latest project type in the country between a concept was chosen by a jury is designed to assist in reducing months after that it fulfilled all large-scale commercial landlord made up of representatives vehicle emissions within the the requirements of the HKIA and its tenants, and is supported from the airport’s owner and airport’s footprint. Carbon Audit. by New Zealand’s Energy operator Swedavia and local The VALE programme was In 2013 the airport was able to Efficiency and Conservation residents, together with experts implemented back in 2005 arrange for the recycling of 99% Authority. in the fields of acoustics, to help airports meet their air of its wooden pallets, as well The airport has also architecture and construction. quality responsibilities under as 72% of its plastic sheeting: committed to having the energy The International Swedavia the US Clean Air Act and the recycling facilities are sited in efficiency of its office buildings Airport Innovation Challenge FAA has so far funded 67 VALE the SuperTerminal 1. In July that rated under the NABERSNZ 2014, with a prize of 100,000 clean technology projects at 34 same year Hactl became the scheme, so that the energy Swedish krona, attracted nearly airports, with a total investment first cargo terminal operator at performance of the buildings 1,000 participants from 87 of US$167m, made up of the airport to gain ISO 50001 can be independently verified. different countries and almost US$133m in federal grants Energy Management Systems 100 original solutions were and US$34m in local matching certification. When wildlife is welcome submitted. Swedavia says that funds. For the fiscal year of More recently, in May 2015, it its SkyWall solution is based on 2013, the FAA issued VALE converted all of its Trackers to run Today, a mixed herd comprising a proven noise screening and grants totalling US$17m for on biodiesel whilst Hactl invested goats, sheep, llamas and refraction technique and believes eight projects at eight airports. in electric cars for use on the donkeys can be found at the claimed reduction levels are Through the programme, the ramp. Several electric charging Chicago’s O’Hare International realistic. It adds the transparent FAA estimates airports have stations have also been built airport. These animals are material of the wall will integrate reduced ozone emissions by at the airport in anticipation of employed to clear weeds and easily with the landscape, whilst 466 tonnes per year, which is growing battery vehicle usage. other unwanted vegetation still allowing residents a view of equivalent to removing 26,000 along the streams and roadway the airport’s activities. cars and trucks from the road Award for San Diego right-of-ways on airport The level of noise reduction annually. property. is dependent on the height Announcing the award, San Diego International airport Part of the Chicago and location of the wall, says US Transportation Secretary scooped the 2014 major Department of Aviation’s Swedavia. A project actually got Anthony Foxx said that it Environmental Achievement Sustainable Vegetation underway in the latter half of supported President Obama’s Award from Airports Council Management initiative for 2014 to optimise the parameters efforts to reduce carbon International-North America, the O’Hare, these animals are and adapt the SkyWall to local pollution and increase the trade association for commercial sourced from Settlers Pond, conditions. deployment of cleaner, airports in the US and Canada. which is an animal rescue alternative fuel technologies. The Environmental facility in Beecher, Illinois. “It complements broad efforts Management award recognised In 2013 a herd of about across the FAA to expand the the airport’s The Green Build 25 animals was present from development and use of new project, a 460,000 square foot July through November. technologies for aviation fuels expansion that recently became Their presence helped the that will benefit human health the world’s first commercial airport cut back on the use of and the environment,” he airport terminal to achieve the emission-producing equipment Swedavia’s SkyWall solution declared. coveted Leadership in Energy and limited the use of toxic and Environmental Design herbicides on some of the Reduced emissions The greenest ever? (LEED) platinum certification. airport’s 8,000 acres of land. through CNG In 2014, around 120 acres of Hong Kong International has Energy management at O’Hare land deemed difficult In 2014, Portland voiced its commitment to Auckland airport to maintain with traditional International airport secured a becoming the greenest airport landscaping equipment was set US$331,653 Federal Aviation in the world. A big challenge, Auckland airport is to invest aside for grazing purposes. The Administration grant from the perhaps, but this mission got more than NZ$3m (US$2.5m) herd, which spends evenings US Transportation Secretary underway in 2011, and since that over three years in projects to in transport vans nearby the Anthony Foxx to reduce its time the airport authority has measure and manage energy grazing land, stays at O’Hare emissions levels and improve air been reviewing, on an annual in partnership with its tenants, until the weather gets too cold quality. basis, the progress it has made. which number more than 100 for the animals to access the The airport will use In January last year it passed an throughout its terminals and vegetation. As before, all the alternatively-fuelled vehicles Environmental Audit, a process wider business district. The sites where the animals graze through the FAA’s Voluntary that looked closely at the airport’s programme will aim to save are in areas far away from, or Airport Low Emission (VALE) environmental management plan six gigawatt hours of energy, separated from, the airfield by programme, which has been as well as other elements such which is enough to power 750 security fencing. designed to reduce sources of as air quality, noise, water quality homes each year and worth O’Hare isn’t unique, though, airport ground emissions in areas and waste management. Three over NZ$2m, whilst reducing in its animal welfare strategy:

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at least two other US airports production, falling exports and passengers a year. It is currently have had animals help out with a greatly diminished subsistence being upgraded under landscape management. San economy, the Cook Islands the Cook Islands National Francisco International has a have become increasingly Sustainable Development Plan, herd of goats on site each year dependent on international which includes improvements to assist with weed control and tourism, which now contributes to the airport’s infrastructure in 2012 a herd of 91 sheep over 50% of its GDP. Hit hard and the work that will enable it and 10 goats participated in Cook Islands on the ball by the economic downturn to deploy solar energy. a week-long pilot project for following the global financial vegetation control at Hartsfield- supported by funding from crisis, the Islands’ government Quintet achieve Level 1 Jackson Atlanta. the New Zealand government, has been forced to underwrite the project’s main contractor a weekly non-stop Air New In October 2014, five Asia- Remote station takes big is Auckland-based Infratec Zealand flight to both Sydney Pacific airports were honoured green initiative Renewables. The modules were and Los Angeles. The cost in Bali, Indonesia as they were supplied by Chinese solar power alone takes up more than presented with Airport Carbon Evidence that airports don’t manufacturer JA Solar. The solar 10% of the government’s Accreditation Certificates at need to be big to go green can farm will be connected to the total annual operating budget the ACI Asia-Pacific Small and be seen in the Cook Islands, local electricity grid and the appropriation. Emerging Airports Seminar. where the construction of a Cook Islands government has As a Small Island Developing The five airports, accredited at large solar energy system at estimated that this will lead to State in the South Pacific, Level 1, Mapping under the Rarotonga International airport a reduction of around 400,000 the Cook Islands are also Airport Carbon Accreditation was completed last autumn. litres of diesel fuel imports per particularly vulnerable to the Programme, were Soekarno- The Te Mana O Te Ra year. impacts of climate change. Hatta International airport, (meaning the power of the To reduce the country’s The government has said that Indonesia; Chiang Mai sun) solar project involved the dependence on fossil fuel improvements to airports will International airport, Thailand; installation of 3,051 photovoltaic imports, the government has include disaster risk reduction Don Mueang International panels capable of producing set an ambitious target of and climate change adaptation airport, Thailand; Hat Yai up to 960 kilowatts, or about total reliance on renewable measures. International airport, Thailand 5% of Rarotonga’s energy energy by 2020 for its electricity Rarotonga International and Mae Fah Luang Chiang needs. Costing in the region coverage. is the islands’ main gateway Rai International airport, also in of NZ$3.3m (or US$2.7m) and With shrinking agricultural and handles around 120,000 Thailand.

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Airlines Gases find a new lease of Purpose was developed life in the air following the company’s Evolve programme, which is essentially In the autumn of 2014, a large scale redesign of all LanzaTech and B737-700 aircraft, a portion of secured funding support from its B737-300 fleet, and is now HSBC that will allow sufficient standard on all new aircraft. production of LanzaTech’s new The Evolve programme has low carbon jet fuel for flight replaced the leather seat covers proving purposes. and other interior elements The LanzaTech process with environmentally-friendly captures and ferments waste materials. Through this gases from industrial steel redesign, Southwest reduced production; the resulting the weight of each aircraft by ethanol is then chemically more than 600 pounds. Biofuel use has been a feature of Air France operation converted into jet fuel. It is one LUV Seat was seen as of a number of technology an innovative recycling Biofuel demonstration to covered by a clear coat; such pathways currently undergoing project born from the Evolve push French sector a system is widely employed scrutiny by fuel and aerospace programme. By donating the by aircraft all over the world. experts before achieving the used leather to make a social In October 2014, Air France The top layer of this new glaze necessary ASTM certification impact and keeping it out of announced that it was to is considered to have greater that will allow the use of the landfills, Southwest Airlines is operate a series of flights smoothness than, for example, fuel on commercial flights. reinforcing its commitment to powered by biofuels on its polyurethane enamel, and has Proving flights have taken place long-term global sustainable Toulouse-Paris/Orly route. the advantage of protecting in New Zealand. business operations and These would run until the base layer of painting The two partners, which have positioning itself as a leader in September 2015 and would from the influence of ultra- been working on the fuel’s corporate responsibility. showcase its Lab’line For the violet rays. Because of this development for three years, In Nairobi, (the project’s Future project. smoother effect, drag during have said that with HSBC’s pilot location), SOS Children’s The carrier decided to a flight decreases and this can support, along with that of Villages Kenya, the primary operate one flight a week on be measured in terms of fuel Boeing and other technical non-profit partner that serves the route using a 10% sugar savings. The base lacquer will partners, they expect the fuel orphaned children and families cane-based biofuel added to also ensure a freshly painted to be used by Virgin flights in need, along with Alive & standard kerosene, with the look for a longer period of between Shanghai and Delhi Kicking, Masaai Treads and aim of demonstrating to public time. The periods between and the UK within a couple Life Beads Kenya, will use the bodies the need to develop an washing the aircraft can also of years. Meanwhile, Virgin leather to produce goods for aviation biofuels industry in be extended because the Atlantic has become the first distribution to local community France. lacquer is more resistant. airline to be awarded the Quiet groups. Air France said that it would Volga believes that by Mark certification for its new “We are pleased to join with use this route to present its deploying this new coating, fleet of Boeing 787-9s. Southwest Airlines and thank projects and achievements a reduction of 1.5% per them for launching the LUV focused on the challenges of annum in fuel costs should be Seats up for grabs Seat: Repurpose with Purpose sustainable development. achievable. If this is borne out, programme to benefit SOS the airframe manufacturer will One of the oddest green Children’s Villages in Kenya,” Painting for profitability be applying the technology to pathways was explored said Lynn Croneberger, CEO of the remainder of its 124-100 by Southwest Airlines last SOS Children’s Villages - USA. One of Volga-Dnepr Airlines’ fleet. year, when it announced “It’s a fantastic, innovative An-124-100 freighters has the launch of its LUV Seat: programme that will help been painted using a leading Repurpose with Purpose. The make a positive impact on durable coating technology launch represented a global the lives of vulnerable women to increase the aircraft’s sustainability initiative to recycle and children and the local aerodynamic qualities: this 43 acres of used leather seat community.” should have the effect of coverings into new products Through the partnership, producing a fuel saving of over that will benefit communities SOS youth will receive paid US$100,000 a year. by providing employment, skills apprenticeships and training Accepted painting practice training and donated products. to make shoes and soccer balls dictates a base coat that is Better paint at Volga LUV Seat: Repurpose with from the recycled leather.

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Stage 2 for minimise our carbon profi le mitigated its signifi cant as an airline is a benefi t for environmental impacts and Finnair has become the fi rst the environment and for our has set performance targets. airline in Europe, and only ability to generate shareholder Stage 2 also certifi es that an the second in the world, value,” commented Ville Iho, airline has developed processes to be certifi ed as a Stage Chief Operating Offi cer, Finnair. for monitoring and reviewing its 2 operator in the IATA “In the long run, however, performance against its targets Environmental Assessment Finnair: more progress this year environmental performance is and objectives, thus driving programme, an environmental like safety – it is something that environmental effi ciency. management system that is we are pleased to be able to all airlines benefi t from, with The environmental standards designed to independently offer more sustainable options sector-wide co-operation. The that underpin IEnvA are based assess and improve an airline’s for their air travel.” standards of the IEnvA program on recognised environmental environmental standards. This Finnair has set ambitious help us and all airlines improve management system principles occurred in January 2015. environmental performance fuel effi ciency, reduce waste and (such as ISO 14001) and have “This certifi cation is proof targets for its operations. It is limit greenhouse gas emissions been developed by a joint team of our commitment to looking at a 40% reduction in our operations.” of environmental consultants environmental leadership in anti-icing fl uid usage over IEnvA Stage 1, which Finnair and airline experts, including within the aviation industry,” 2014–2016, along with a 20% reached in June 2013 along some Finnair personnel. Airline

commented Pekka Vauramo, reduction of CO2 emissions with a small pilot group of other assessments (including Finnair’s) CEO at Finnair. “Environmental between 2009 and 2017. airlines, ensures an airline has are undertaken by independent sustainability is at the core of Furthermore, it wishes to effect developed the foundation and accredited Environmental Finnair’s operations and we a 10% reduction in energy framework for its environmental Assessment Organisations are continuously working to usage in corporate facilities management system. Stage 1 that have demonstrated improve our performance. We between 2007 and 2016, as also certifi es that an airline competencies in aviation and believe that developing common well as a 10% decrease in has identifi ed and complied environmental auditing. environmental standards and the non-EU waste levels per with its environmental legal The scope of IEnvA is limited assessment for the aviation passenger over 2014–2016. requirements. to fl ight operations and industry is important and we Finally, a 40% noise reduction IEnvA Stage 2 ensures that corporate activities, but modules are proud to be the forerunners between 2014 and 2017 is an airline has implemented covering ground and MRO in this fi eld. This is an issue that being sought. all of the IEnvA Programme operations are currently under matters to our customers and “Everything we can do to Standards, identifi ed and development.

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Fuel The 19% factor supply of aviation biofuel, the mystery: there are concerns over that would be grown in the requisite raw materials must the potential impact on food airline’s own country. For the Lufthansa Group, be cultivated sustainably, supplies, should land be given For its part, Boeing has also the autumn of 2014 marked at competitive prices. The over to crops destined for fuel been involved in alternatives another milestone in its Lufthansa Group companies production; and then there are to Jet-A: it has looked at the pioneering work in the testing therefore place great emphasis the growing sales of electric development of green diesel, a of alternative fuels. Lufthansa on the recognised certification cars, which have seized the fuel substitute that is made by flight LH 190 from Frankfurt to of sustainably-produced raw public’s imagination. There are splitting molecules from waste Berlin Tegel was operated using materials and on respecting other factors in the equation, oil and fats with hydrogen. a 19% blend of a new biofuel social and development policy too, all of which are conspiring All of these efforts could component, farnesan. This considerations. In JatroSolutions to prevent biofuels from topping help lower the airline industry’s represented the first scheduled we have found a competent the popularity polls. overall carbon emissions, which flight in Europe to run on this partner who shares our But if road applications aren’t account for 2% of the global fuel mix. Farnesan is a sugar- values and our sustainability really ready, it’s a different story total today. Despite these based, biokerosene developed aspirations.” where aviation is concerned. initiatives some projections, jointly by the Total oil group and These activities are a Southwest Airlines was in the though, say that this total could the US biotech company Amyris, continuation of the recently news in 2014 when it started rise to 5% by 2050. which in April 2014 received concluded burnFAIR project. In experimenting with renewable Roundtable on Sustainable 2011, Lufthansa became the jet fuel. Late in the year it signed Sustainable platform Biomaterials certification. first airline worldwide to use a an agreement with Red Rock The historic flight was biofuel mix in scheduled daily Biofuels to purchase a low In 2013, Dutch sustainable preceded by a rig test at operations, when it conducted carbon fuel made from forest jet fuel provider SkyNRG and Lufthansa Technik’s facility a six month test run with an residue. aviation fuel supplier Statoil in Hamburg in the autumn Airbus A321 on the Frankfurt- Southwest undertook to Aviation announced that of 2013 as part of the EU’s Hamburg route. This long purchase approximately 3m Karlstad airport would be the Blending Study project. The term trial was accompanied gallons of the renewable fuel location for their first BioPort tests showed that blending by detailed measurements of per year: the first deliveries are in Sweden. The BioPort was can improve fuel emission emissions as well as by research expected in 2016 and these are intended as a first step in characteristics and farnesan was on production processes and earmarked for use in the San developing a sustainable jet fuel duly approved in June 2014 for biomass availability. Francisco Bay area. platform in the region since the blending with petroleum-based With its Biofuel Strategy 2020, In this instance, the jet fuel two fuel suppliers announced kerosene. the Lufthansa Group continues starts out as woody biomass the formation of SkyNRG Nordic In order to translate the to maintain its commitment to feedstock, which undergoes in March 2014. research projects (conducted climate protection. It is actively gasification that permits the Environmentally-certified jointly with universities and involved in various initiatives release of a synthesis gas, which Karlstad airport is owned business enterprises) into such as SAFUG (Sustainable is then processed and liquified and operated by the local practice, the Lufthansa Group Aviation Fuel Users Group) and into hydrocarbons. municipality, which has set it also relies on the use of jatropha, aireg (Aviation Initiative for If all goes according to plan, clear environmental objectives. an oil-bearing plant that grows Renewable Energy in Germany), Red Rock Biofuels’ first plant The airport handled 110,000 in tropical and sub-tropical with a view to setting up a is expected to turn around passengers and 2,700 regions. Lufthansa has signed a new supply chain for the future 140,000 tonnes of the forest departures in 2013: airlines Memorandum of Understanding provision of the Lufthansa residue into 12m gallons of serving the airport include SAS with JatroSolutions (a subsidiary Group with biofuel. Throughout, fuel per year. That will include and Norwegian, along with of EnBW, the third largest its key priorities have been those Southwest’s jet fuel, as well as a number of charter holiday German energy company) of certifying the cultivation and diesel and naphtha. The initiative carriers. to make jatropha production processing of raw materials represents just one of several The partners have said commercially viable. In future, whilst respecting food safety ongoing attempts to clean up that they intend to use the Lufthansa will help the start- standards and biodiversity. the skies by the adoption of Karlstad facility to gain more up company to set up a raw biofuel. experience and improvements materials supply chain to ensure US: mistrust of In 2013, KLM Royal Dutch in downstream biofuel blending the provision of biosynthetic fuel automotive applications Airlines started using biofuel on and logistics. They are also derived from the jatropha plant. flights between New York and working with the regional Joachim Buse, Vice President If recent reports are anything Amsterdam; and South African business cluster The Paper Aviation Biofuel at Lufthansa, to go by, in the US there isn’t Airlines and Boeing were also in Province on a feasibility study on commented on the carrier’s a huge amount of enthusiasm the news when they announced the production of sustainable jet strategy. for automotive biofuels at their intentions to jointly explore fuel, using available feedstocks “In order to secure the present. The causes are no real a tobacco-based substitute fuel from the local forestry industry.

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The Karlstad region is home Neutral Growth 2020 programme Not just for smoking free, is ongoing in South to over 100 companies with and the carrier is working closely Africa, with biofuel output international expertise in pulp with the Brazilian Biojet Fuel As mentioned earlier, airframe expected over the next few and paper technology that Platform to achieve the 1% blend manufacturer Boeing has been years, the companies have collaborate in The Paper Province milestone in early 2016. working with South African said. cluster. Supplying departing The SIP procedure involves a Airways to develop a new This biofuel would appear aircraft with biofuel on a regular yeast fermentation process fed jet fuel that is derived from a to have potential in several supply basis was welcomed by sugarcane (or other plant tobacco plant. This is part of its regions where traditional by Thomas Roetger, Assistant sugars, such as sugar beets, ongoing efforts to cut carbon tobacco is cultivated, including Director, Aviation Environment – sweet sorghum, halophytes and emissions and promote green Africa, southern and central Technology, with IATA. cellulosic sugars) to produce the energy within Africa. Europe, Asia, Oceania and “This is a big step forward unsaturated fermentation product The jet fuel will be made Latin America. South Africa has – so far biofuel has only been farnesane. This then undergoes from a hybrid tobacco plant set the beginning of October supplied to specific flights from another conversion process that that is known as Solaris, which this year as the date when fuel individual airlines,” he observed. results in the hydrogenated and will be produced by alternative producers will start blending “The area around Karlstad saturated compound farnesane, jet fuel maker SkyNRG. diesel and petrol with biofuel airport has a high potential for which is used as a Jet A/A1 fuel Test farming of these plants to reduce its reliance on sustainable biojet production component. which are, strangely, nicotine- imported fuel. from locally available feedstock, such as forestry residues and waste streams. “However, the main remaining obstacle to biojet fuel deployment is still its high price. IATA and SkyNRG are working together on innovative ways to attract funding to support this environmentally-friendly technology. This needs to be complemented by a favourable legislative framework.” In an effort to solve the price problem, where aviation biofuel is three or four times more expensive than normal aviation fuel, SkyNRG has teamed up with Statoil to establish a so- called climate compensation fund supported by business, the public sector and private individuals to cover the differential. In the longer term, they say, the fund will also be used to support research.

A Brazilian blend Back in July 2014, Brazilian carrier GOL began flying with blended farnesane renewable jet fuel, which has been developed by the Amyris/Total partnership. Production of the sugarcane- derived Synthetic Iso-Paraffin will occur in Brazil and it has been used in blends of up to 10% on flights. Initially only inbound GOL flights were operated since the Brazilian fuel regulator had not yet transcribed the revised ASTM standard on SIP fuels. When production ramps up, farnesane could well reduce greenhouse gas emissions by up to 80% on a lifecycle basis, compared to traditional jet fuels. GOL has committed to addressing the IATA Carbon

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Handlers Greener ramps? is continually looking at options when it comes to Of note this year is the fact motive power, the only that more and more handling handlers of note to have companies seem to be espoused alternative power embracing the idea of a green in their GSE fleets are those operation. This state of affairs of ASIG, which has trialled doesn’t happen overnight but some electric beltloaders, and rather it’s an ongoing process: Cobalt, in Terminal 4, which and every year there is more currently deploys around 25 and more green equipment on hybrid tractors and which has the ramp (and our section on some ten electric tractors in GSE shows just some of the operation. Cobalt affirms that possibilities currently available). in its view, the future is very The US and Latin America much an environmentally- have been in focus in this friendly one. regard: handlers such as ATS Elsewhere in the UK, there and Menzies in Portland and has been growing interest in Seattle have useful fleets in alternatively-powered GSE on this context, but they are not the part of the handler. Airline the only ones. Swissport in the Services, which is an exponent US, as well as Worldwide Flight of the leasing facility, says that Services, has been investing it deploys a lot of electric GSE. in this category, whilst Latin Both electric tractors and steps America has not stood by as a can be seen in its operation silent spectator. In Santiago, for at Gatwick, for example, example, Andes Aviation has and the total commitment is been adding cleaner vehicles Fraport: illuminating developments in cargo handling around 35 units. The handler to its ramp operation whilst in has also been looking into Peru, Talma runs a good number company has been successively German law had been more than the possibility of electric vans of LPG-equipped vehicles. investing in the latest LED (light exceeded. for its operation, although Over in Europe there is also emitting diode) technology for its Based on red, green and blue no decision has been taken more attention being paid to huge cargo terminal at Frankfurt colour components, the light on this as yet. The company’s a cleaner operation, and all airport. Completed in late spectrum of LED lights is similar spokesperson adds that the big handling names (ASIG, September 2014, the migration to sunlight. This makes working given a choice, the handler dnata, Celebi, Menzies and to LED lighting involved replacing conditions more conducive for will always opt for battery- Swissport) report that they are a total of 437 lamps with the the staff and enhances their powered GSE. One of the investing significantly in more new LED lighting. ability to concentrate on the key reasons (aside from the environmentally-friendly GSE. It’s Early results of the LED task at hand, which is an added environmental factors) is that not confined to GSE, though; replacement programme have benefit for work safety. where equipment is leased, other parts of the handling proved to be very satisfactory. The use of LED lighting not there is no running time cost operation are also under scrutiny Retrofitting the first half of the only results in improvements for electric GSE whereas with in an attempt to save the planet. FCS cargo terminal achieved for employees but also in diesel-powered equipment, noticeable improvements in environmental protection. LED a typical arrangement will New lights for old lighting and working conditions, lights are calculated to have an permit upwards of 80 hours’ thanks to the characteristics energy efficiency of 65%: as a operation per month: exceed Late last year, Fraport Cargo of LED light: this is almost consequence, FCS’ entire LED that limit, and you incur Services invested in a new monochrome and does not investment can be amortised additional billing. lighting system. While focusing radiate any heat, such as in the within three years, thanks to the In a similar vein, Menzies on professional and efficient form of ultra-violet or infra-red concomitant energy savings and admits that it prefers, wherever cargo handling services for rays. Furthermore, there is no reduced maintenance costs. possible, to use electric vehicles its customers, Fraport Cargo trade-off in terms of reduced in place of diesel or LPG, and Services (a wholly-owned illuminating power. After Heathrow - and beyond indeed it operates electric subsidiary of Fraport) also measuring brightness levels on baggage tugs at most of its UK remains dedicated to its the floor in the FCS cargo hall, London’s is stations. The handler cautions, responsibility towards employees it became quite clear that the home to a host of handlers, though, that this enlightened and the environment. Thus, the minimum requirements under and whilst the airport authority approach can be hampered

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to set something of a green bed diesel lorries and 16 example. Certainly, insofar as its Charlatte TD225 with 30 fully UK operation is concerned, it is electric Charlatte T135 Evo actively increasing its electric- units). There have also been powered fl eet when it has upgrades in its GPU fl eet, with to replace diesel equipment. 13 ageing Houchin 690 models According to the company’s being replaced with the respondent, alternative equivalent number of Hitzinger green solutions are covered 90kVA units: here, better fuel under Swissport’s standard consumption, lower emissions specifi cation document for and less noise were the key GSE and the handler ensures reasons for the swap. that new assets meet the latest With electric beltloaders, emissions regulations and are Swissport has conducted Heathrow has been steadily adding to its charging infrastructure class-leading in terms of fuel trials at both Newcastle and effi ciency, if not belonging Stansted with Charlatte and by the lack of a suitable and more handling operations to the battery-powered TLD products: these have infrastructure at some UK are seriously considering this segment. All baggage tractors proved successful and are airports. option, nonetheless cost, for that it sources are electric, considered to be options for GSE manufacturers, of most, remains something of for example, unless logistics the future. Swissport has also course, provide the casting a stumbling block. That price deem this to be an impractical invested in a Schopf F110 vote here. They are virtually differential is falling but until proposition. electric tractor. unanimous in saying that with more stringent legislation is For the UK, some 85% The handler is currently every passing year, they are passed, change is going to of its baggage tractors are looking into fl eet conversion fi elding increasing numbers remain slow. electric, and there has been a at some stations. However, of requests for information signifi cant increase in green with all these projects it has to on green solutions. GSE Swissport: setting an passenger steps. Recent take into account the airport manufacturer portfolios the example to the rest acquisitions have included infrastructure, which can make world over feature alternatives diesel baggage tractor implementation a challenge, to diesel power and whilst it is As the world’s biggest handler, replacements (Swissport has especially in terms of supply encouraging to learn that more it almost behoves Swissport replaced ten Mitsubishi fl at and space.

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GSE Electric: on a charge and discharging cycle: in this Schmidt and Volvo. Otherwise, Greenkraft will supply the respect no excess oxygen or the fleet has largely been natural gas powered truck to All electric vehicles currently carbon dioxide is produced replaced by electric-powered EDI for the project. EDI will in production that are on the during the reactions. vehicles. then integrate Greenkraft’s road use some form of lithium- Tests at the university have For the clearing of runways Natural Gas truck with its PHEV ion chemistry in their battery also shown that it is possible at Stockholm’s Arlanda airport, powertrain. This new CNG- packs. As readers know, this to repeatedly charge and up to ten vehicles operate in PHEV combined truck is being isn’t generally the case with discharge the battery at a high formation at the same time. designed to improve and show the GSE sector, although there current, which bodes well for a That way they plough, sweep the fuel economy of both a are some exceptions. However, faster charging process. and blow the 2,500–3,500 natural gas and electric vehicle what occurs on the road often This is the state of play at metre long landing runways in one. Helpfully, the project translates, in time, to the ramp. present but as is common with clean in about eight minutes. is consistent with Greenkraft’s Finding ways of improving battery research projects, there The new vehicles, which are 15 goal of offering cost-efficient the battery chemistry is is still some way to go before metres long and weigh close alternative fuel products in the therefore very important, for the technology can be applied to 30 tonnes with the plough marketplace. the aim is that of making future in a more practical format. attachment, then plough, electric car batteries cheaper, sweep and blow the remaining PRM potential? more stable and more energy- Biogas to drive the snow snow at a speed of 130 metres dense for a longer operating clearance business? a second. Not commercially available range between charges. When ten vehicles are used yet (a tentative date of 2018 Researchers from the School Not GSE in the strict sense at once, 400 litres of fuel has been suggested), but of Engineering at the University of the term but, for the first are consumed in an hour. showcased at the Cenex of Tokyo claim to have found time, snow removal at airports Operating on biogas will cut 2014 event at Millbrook, in a way to develop a lithium- can be carried out at airports vehicle emissions in the short Bedfordshire, the RM-EV is based battery with seven times using biogas-fuelled snow term by 70%, using a diesel essentially a fully accessible the energy density of current removal equipment that is mix. Swedavia’s goal is to electric taxi. Its designers lithium-ion batteries: this is environmentally sustainable. replace that diesel mix with started with a blank sheet and according to Nikkei Technology. Swedavia, which operates renewable diesel by 2020 at designed the vehicle from the This innovation has all the ten airports in Sweden, has the latest, which translates ground up in an effort to get major benefits that a consumer a target of zero fossil carbon into zero emissions of carbon away from traditional thinking would want: a lower purchase dioxide emissions from its dioxide for the entire Swedavia in respect of a small vehicle that price, a greater capacity and own operations by 2020. Group. can accommodate one or more enhanced safety features. Since 2005, Swedavia has cut wheelchairs. How has this been achieved? its emissions of fossil carbon CNG hybrid vehicle Built to operate in low The team of engineers has used dioxide by 69%, to 3,800 funded in the US emission zones in city centres, a new material on the positive tonnes in 2013. the RM-EV is powered by electrode in the battery, which Now what it calls a critical Greenkraft, a California-based a battery pack and electric has been formed by adding step is being taken to meet that manufacturer of alternative driveline that have already cobalt to the lithium oxide target as new snow removal fuel trucks and alternative proved their credentials in other crystal structure. This aids an equipment has been adapted fuel systems, announced last applications. The bodywork oxidation-reduction reaction to run on renewable biogas. year that the California Energy is lightweight and comprises during which peroxides are Swedavia is investing about Commission had approved vacuum-formed pre-coloured produced and electrical energy SEK200m (€22m) in the new Greenkraft’s and Efficient panels in plastic that simply clip is generated. vehicles by 2016. So far, the Drivetrains’ joint application on to an extruded aluminium The researchers claim an operator has ordered 29 new for a grant to develop a skeleton chassis. Repairs energy density of 2,570 watt- snow removal machines, eight compressed natural gas hybrid are thus easily effected, if hours per kilogramme. This is of which will be delivered this electric vehicle. The CEC, necessary. Thanks to an air actually a little lower than the winter. through its Energy Research suspension system, the ride theoretical density of lithium-air In addition to reduced and Development Division, is comfortable and there is a technology (at 3,460 watt- carbon dioxide emissions, it jointly awarded funding of further advantage in that the hours per kilogramme), but as a means lower fuel costs and a up to US$900,000 for the vehicle can be aligned with the sealed design, it is more stable standardised fleet of vehicles development of a Class-4 level of the kerb to aid entry than a lithium-air combination. with lower maintenance vehicle that combines the and exit. The fully-opening, The team was also able costs, Swedavia stresses. The benefits of Greenkraft’s CNG bi-fold door at the side makes to prove that there are no development work is being trucks and EDI’s high-efficiency access a simple operation for unwanted by-products in the carried out together with plug-in hybrid electric vehicle those in wheelchairs or their battery’s acceptable charging vehicle manufacturers Aebi technology. companions who may be

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on foot. Helpfully, charging project concerns an ultra-fast can be achieved by either a charging system that supplies cordless induction loop system the bus on its journey, offering (controlled from the driver’s an environmentally friendly seat) or by a more conventional solution and low levels of plug-in operation. emissions. It’s an interesting concept, From an environmental and one that might well make it point of view, the WATT on to the ramp at a future date: System enables the complete there has already been interest elimination of fi ne particles and on the part of Avinor and the aims to prevent the emission Increasingly, bus manufacturers are going green

Dublin Airport Authority. of more than 43 tonnes of CO2 alone during the trial period, passenger exchange time bus manufacturers’ standard Bussing en France... and such as that at Nice Cote (approximately 20 seconds), models. It’s something of a elsewhere in Europe d’Azur airport. a robotic arm on the bus roof world fi rst: unlike other fast- The major innovation of the automatically hooks up to an charge solutions for electrical In line with its environmental WATT System is the vehicle’s energy accumulator totem buses, the WATT System initiatives aimed at lowering opportunity charging, which is mounted adjacent and which requires no dedicated lanes, both nuisance and pollution, achieved through the supply of is powered by the existing catenary, or electrical sub- whilst concurrently reducing power from the bus stop pole electrical grid. station, nor any extensive road its climatic footprint, Nice (or totem) to the vehicle while Once this is done, the bus work. Silent, clean buses: such Cote d’Azur airport has been passengers alight and board. battery will allow it to travel a solution can now easily be testing its so-called opportunity The WATT System makes it up to 800 metres, making it implemented and as such, is an charging electric bus. possible to overstep the limits possible to reach the next stop, economical model, thanks to Supported by Nice Cote imposed by battery-powered where it will recharge again. the complete absence of fossil d’Azur’s airport passenger electric vehicles in terms of With the WATT System, PVI fuels. The trial with Transdev transport operator, Transdev, range and passenger capacity, offers a major change to bus and Nice Cote d’Azur airport developed and patented by PVI, while minimising the urban operators, through a solution to test the integration and and funded by the ADEME (the infrastructure and energy that is easy to implement on performance of the WATT French Environment and Energy requirements. existing lines and one that System technology is the fi nal Management Agency), this At each stop, during the can be incorporated with step in the validation process

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024-040_Aug15_Green Supp.indd 39 21/07/2015 12:44 40 GREEN SUPPLEMENT GROUND HANDLING INTERNATIONAL AUGUST 2015

before commercial production temperatures. As is commonly known, Team Bolleboos was amongst deliveries start in 2016. Similar to the GenFuel hydrogen fuel cells generate five teams selected from more In a similar vein, in mid-2014, experience at other customer only heat and water as waste than 500 entries to reach the the UK hosted a trial of eight sites, the Memphis drivers will by-products. Using fuel cells final round of the competition. (road) buses that were making simply pull their GSE vehicles up as the power source, a tug Their idea involves harvesting use of inductive charging on to the dispenser and personally immediately becomes a zero energy from aircraft wing their pre-determined routes. refuel, an operation that can be emissions vehicle. Upon start- vibrations. These specially-equipped carried out in just three or four up, the fuel cell-powered Judit Guimera Busquets, electric buses were fitted with minutes. vehicle also becomes compliant Evelien Van-Bokhorst and a wireless booster charger that “Plug Power’s ability to offer with EPA Tier IV final emissions Isabella Fumarola from Team enabled them to run for longer customers both indoor and standards. Bolleboos met while studying periods between charging. outdoor GenFuel solutions This outdoor fuelling for a PhD in Aeronautics The expedient of embedded allows us to broaden our reach infrastructure opens the door Engineering at City. Inspired by plates in the tarmac at the start even further into adjacent for Plug Power to provide the charging systems of electric and the end of their journeys markets like ground support hydrogen fuelling to other new toothbrushes, they designed was key to the whole affair. equipment,” says Andy Marsh, applications, such as electric a wireless power system that The exercise was certainly of the company CEO. “The all- vehicle range extenders. transfers energy from the use to those keen to roll out weather outdoor dispenser is a ground to the aircraft while it is such technology and educate natural addition to the GenFuel Taxi-ing comes of age taxi-ing. the gainsayers: indeed, such portfolio.” Team Bolleboos has thus put a system, being exceptionally These fuel cells are specially We end on something right up forward its pioneering WEGO simple, lends itself perfectly to designed to power airport to date, just to prove that green system that picks up energy the task of bus management. tugs, and are based on philosophy (and green practice) during taxi-ing. Transmitter From buses on the road proven GenDrive architecture. continue to attract attention. sections on the ground, located to buses at airports is but a However, these rugged GSE In May it was announced that just underneath the aircraft in the small step. Again, in the UK, units differ from GenDrive an all-female team from the tarmac, would transfer electrical there are many airports which units sold for the material City University London had power inductively to a receiver rely on remote car parks and handling market, in part beaten tough competition to placed between the nosewheels. which, in consequence, have because of the larger 20kW reach the final of a prestigious This provides a sustainable to furnish suitable transport power output requirements, competition with their idea energy source to power ground for passengers using the and because this application is to wirelessly power aircraft operations, reducing carbon airport. Moreover, if we are extremely demanding, requiring during taxi-ing. Fly Your Ideas, emissions by half. to take this concept a stage units to be run and stored a competition organised by “This would mean that the further, then what about all exclusively outdoors. Despite Airbus in partnership with aeroplane wouldn’t need to that electric GSE? So often the the harsh conditions, the fuel UNESCO, challenges students use the engines during taxi- complaint or argument given cells operate at least twice as to innovate for the future of ing, resulting in a reduction in for non-adoption is that of efficiently as diesel engines, aviation and the chance to win fuel burnt, less air pollution, a infrastructural constraint – yet providing customers with a the top prize of €30,000. quieter airport and significant here is, theoretically at least, a positive economic payback Comprising three doctoral financial savings for airlines,” possible answer to that prayer. based on fuel savings. students from City University, Isabella Fumarola explained.

Plug and play Late in 2014, Plug Power successfully completed the installation of its first GenFuel hydrogen infrastructure for the ground support equipment market, at Memphis airport. This GenFuel infrastructure deployment includes a standard hydrogen storage tank, compression system, fuel pipelines and Plug Power’s outdoor GenFuel hydrogen dispensers that will be used for a fleet of 15 airport tugs powered by the company’s fuel cells. The outdoor hydrogen dispenser differs from its indoor counterpart in that it provides an all-weather enclosure capable of protecting the equipment from harsh elements that can be experienced on an airport tarmac: these include rain, snow, direct sun, high winds and extreme Could this be the future? Wireless solution for cleaner taxi-ing operation has been proposed

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150 flights a day. Some of the company’s biggest customers ASIG takes pride and their daily contribution to this rather grand total include Cathay Pacific (approximately five flights), United Airlines in the groom (22), Air Canada (nine), Qantas, Korean Air, Emirates and many others besides. It is vital to the Cabin cleaning seems a fairly self-explanatory activity, reputation of these carriers but what exactly does aircraft grooming involve? Felicity Stredder finds out. that ASIG does its job with punctuality and consistency, oments after an aircraft has already transported an aircraft might only have particularly where tight turns aircraft’s tyres touch in excess of 5,000 passengers 90 minutes between when it are involved. the tarmac, a highly and withstood a constant flow lands and must take off again, orchestrated procedure is set of employee traffic. How, then, and given how many processes Plan of action in motion. There are many with such a busy schedule to must be carried out in this things that must happen in keep, do these aircraft stay spick time – deplaning and boarding, As for the procedure itself, quick succession to facilitate and span around the clock? cleaning and refuelling, to there is a fairly straightforward, the timely turnaround of an name but a few – employees regimented approach. Initially aircraft: some obvious – like the Enter ASIG have got to act sharpish. cleaners search seat pockets, disembarkation of passengers Fortunately, our experience is a drop the tray tables and and crew – and some less It is the job of ASIG to keep leisurely one, as this particular check seat creases for hidden so – like the transit clean of various airlines’ fleets looking aircraft landed at Heathrow at contraband or dangerous an aircraft cabin between their best. As one of the 05:00am this morning and isn’t materials. Additionally the life flights. This operation is industry’s largest independent due to take off until 18:05pm vests will be checked. This is understandably a critical part commercial aviation services this evening, bound for Hong part of the protocol for “secure of any turnaround, not only as providers, ASIG is not only Kong. I say fortunately, because cleans” which, Martin explains, a matter of cleanliness but also responsible for cabin cleaning Martin has informed me of comprise about 90% of its of safety, yet it is not one that operations but for de-icing, re- ASIG’s snappiest cleaning operations. Certain carriers, receives much attention. It’s fuelling and GSE maintenance, operations with SAS airlines, such as American Airlines, about time, therefore, that the amongst other disciplines. The known as pit stops, which will conduct separate security topic was given some airtime… company, based at London’s have to be completed in as checks following the cleaning Today on the ramp we are Heathrow airport, has been little as seven or eight minutes. procedure, in which case the privy to not one, but two in business some 60 years Operations of this nature ASIG crew can get straight rare sightings: the grooming and Martin Wingrove, Head must be of military precision down to the main event. operation of a B-777 aircraft, of Airport Cleaning for ASIG, to prevent disruption to flight Standard protocol dictates courtesy of Aircraft Service is only too happy to talk me schedules, the incidence of that staff begin the cleaning International Group (ASIG) and, through the operation and which means unhappy airlines at the back of the aircraft happily, the sun, which is shining divulge a few trade secrets. and very unhappy passengers… and work their way forward, brightly for the occasion. And Let’s start at the beginning, checking seats and seat pockets while the addition of sunlight with the various types of clean On the agenda for litter, arranging seatbelts makes this scene all the more and their relative durations. in the metal-to-metal position, impressive, this vision of beauty The timescale of a clean varies Today’s job is your average organising seat pocket literature is not the product of trick depending on the level of clean transit clean, for which crews and stripping pillow cases. lighting: at less than a month to be undertaken and the time are typically allotted around All linen, including blankets old, this sparkling new recruit slot in which the aircraft has one hour to complete. For and head rest linen, is then has clocked up a mere 17 flights to be turned. Levels of clean ASIG, a standard cleaning crew piled strategically on top of to date. On the inside, the same range from a simple transit consists of six people and a the seats as employees work impressive standard continues, clean between flights, to a supervisor, although for bigger their way through the cabin so which is quite something to weekly clean or more thorough or more pressing operations, that another member of the behold when you consider – deep-cleans. Very speedy larger teams are dispatched team can gather all the dirty with a capacity of 300 – that this turnarounds sometimes mean from the control room. It is linen – approximately four in this room that the finer details of ASIG’s operations are managed: a large screen displaying anticipated flights, notifying staff when aircraft are 15 minutes away and when they have landed, is diligently supervised and cleaning teams are dispatched accordingly. This data is critical to the efficiency of the operation, especially when you consider ASIG manages roughly a 50% share of the servicing Familiar sight at the end of a long haul flight at Heathrow, amounting to Teams take a concerted approach

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of the potable water and that belongings, great and small, all aspects of the cleaning that ASIG employees have procedure are completed to an stumbled across. Whilst I could equal standard, from First Class detail the countless mundane through to Economy: “It’s all items in this catalogue, such as about quality,” he says. mobile phones and wallets, let’s Depending on aircraft size, instead ponder over the more Fresh supplies on hand typically just one team member Scissor lift essential to the process obscure, frankly staggering will handle the First Class cabin, artefacts abandoned by their bin bags full, plus bundles of though the strategy for tackling ASIG’s philosophy owners. Some passengers blankets, on an aircraft of this tight turns is slightly different. attempting to smuggle in illegal size. Scissor lift operators are Rather than the usual back-to- In addition to securing the imports have left an abundance dispatched from the control front approach, two members on time performance of of contraband, including cedar room and arrive with the fresh of staff will be assigned the fl ights, ASIG’s two other top trees, a live goldfi sh in a water linen in tow, at which point First Class cabin and another priorities are quality and safety, bottle and foreign insects, a swift exchange takes place. pair each the Business Class, which make for a winning having either lost their nerve Aside from laundry matters, Premium Economy and combination as far as its at the last minute or forgetting the scissor lift is also used to Standard Economy, so that customers are concerned. Price their criminal carry-on. Even remove aircraft refuse, with all cabins can be tackled is of importance to a certain a live crab has been found litter picking alone yielding simultaneously. Often during extent, as is the nature of any lurking in an overhead bin. approximately 13 sacks of these tight turns there will business, but ASIG’s consistent Of the inanimate variety, a rubbish, Martin estimates. be multiple teams of staff on performance, in terms of OTP, similarly bizarre collection has Other duties include the board at once, as cabin crew quality and safety, has earned been unearthed, including cleaning of all tables, windows, must board to begin briefi ng it a host of repeat customers, false limbs and even deceased TV screens, fi xtures and fi ttings for the impending fl ight. who trust the company to passengers – a rather grisly and arms of chairs: the toilets As a matter of course, deliver the goods, so to speak. discovery for the unsuspecting and galleys must be tended operations must be seamlessly Of course, the article cleaner! Needless to say, such to separately to avoid cross- organised if the aircraft is to wouldn’t be complete without encounters certainly add some contamination. Martin explains take off punctually, and this a fi nal delve into the lost excitement to the day’s work that regular lab tests are means the team must maximise property box, that steadily and ASIG employees are surely performed to verify the safety every minute of their time. accumulated list of forgotten never without a story to tell…

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042-043_Aug15_ASIG.indd 43 22/07/2015 11:56 44 TIACA EXECUTIVE SUMMIT GROUND HANDLING INTERNATIONAL AUGUST 2015

needed job opportunities. In addition, 95% of the US’s What’s the master trade partners live outside its ports, so it is imperative to the future growth of the industry that processes be optimised, plan for LATAM? soaring duties be capped and detrimental regulatory barriers Latin America and the Caribbean continue to hog the limelight in the airfreight be removed. arena, but what exactly are the main issues and how does the industry intend to Trade agreements address them? Felicity Stredder reports. So what are the answers to these problems? for imports and 21 days for Neil advocated the reversal exports. These substandard of legislation that is harmful figures sit in direct contrast to to business as the best the world leader, Singapore, course of action, promoting where imports average just movement towards a barrier- four days and exports clock free agreement between the in at a respectable six. These US and Brazil. To this end, the convoluted customs regimes organisation AACCLA was consistently incur high a hot topic. The Association trade costs and long delays, of American of both of which are hugely Commerce in Latin America counterproductive to business comprises 23 American with the region. Combine Chambers of Commerce complex regulatory barriers with (AmChams) and represents ack in May I attended global trend but decline is most the ongoing challenges due some 20,000 companies and the TIACA Executive notable in Latin America and to insufficient regional airport over 80% of US investment Summit in Miami, of the Caribbean where, according and air cargo infrastructure in the region. AACCLA is particular interest to GHI for its to IATA, cargo volumes were and the picture becomes even the leading supporter for US focus on the Latin American down 7.4% in March, year- bleaker. The LATAM region business in the Americas, region. Bringing together over over-year, measured in FTKs. suffers from a lack of both aiming to endorse trade and 200 supply chain executives This pronounced economic capacity and quality of air investment between the US from across the globe, the downturn is further evidenced transport and yet, in spite of all and the countries of the region event addressed the difficulties by the results of a survey of 140 these shortcomings, markets through “free trade, free surrounding trade to and from global economies ranked for in Latin America - and Brazil markets and free enterprise,” a the area, which have been the quality of the air transport in particular - continue to mantra that Neil reiterated. Free under particular scrutiny for infrastructure, in which Mexico demonstrate high potential for trade both internationally and some time now owing to the occupied 64th place, with economic growth. across the Americas specifically, complex challenges presented Colombia residing at the 105th he argued, would be the best in the form of regulations, position and Brazil coming in at Taking action way to make “the flow of customs and fragmented a less-than-impressive 131st. commerce cheaper, faster and processes, all of which stand These unimpressive figures So it is clear that the cargo more efficient.” in the way of an otherwise are due, at least in part, to industry in this region has been To this end, trade promising commercial region. unnecessarily high customs trailing somewhat as the rest of authorities such as the Trade regulations, which impede the world has moved forward Promotion Authority (TPA), The key issues the process of exporting and in strides, but why exactly is it and agreements, such as the importing and consequently so important that we amend Trans-Pacific Partnership (TPP), A large portion of the opening hinder trade with the region these weaknesses? the Transatlantic Trade and plenary was dedicated to from achieving its lucrative Given the vast scale on which Investment Partnership (TTIP) establishing the main concerns potential. Neil called the the air cargo industry operates and the Trade Facilitation regarding cargo in the Latin systems the “most burdensome – moving some US$6.5trn Agreement (TFA), could well be American region, as articulated customs processes in the worth of goods globally – it part of the solution. by Neil Herrington, Executive world, more challenging than is not surprising to hear that The TPA, established in Director of the American even those in Sub Saharan approximately 38m jobs 1974, was a legislative tool to Chamber of Commerce. Africa.” As a consequence depend on the trade. For most advance trade negotiations, The predominant issues of these overcomplicated of last year, unemployment thereby enabling the US to in the region – where air customs procedures, timescales in Brazil was below 5%, and expand its competitive market cargo is often the only viable for freight movement are rose to 6.4% in April this year, opportunities and enable US transport method because considerably extended with predictions suggesting businesses to succeed in the of the mountainous terrain compared to other areas of it will escalate to as much as global market. After lapsing in of the area – relate to three the globe: According to Doing 8% before the end of the year. 2007, and despite considerable obstacles in particular: slow Business 2015, the average Opening up the pathways for opposition, on June 29 this growth, underinvestment in time for containers to clear trade in this budding economic year, President Obama signed infrastructure and regulatory customs and other procedures region would therefore create into law a Trade Promotion barriers. Stagnating growth is a in South America is 27 days a plentiful supply of much Authority renewal bill and the

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Trade Preferences Extension implementing change. Filipe constructed adjacent to Juarez Director Operational Integrity, Act, affording him greater Pereira Dos Reis, Head of International and feature KLM Cargo, who asserted: “It negotiating powers on trade Airport, Passenger and Cargo six runways on completion, is good to have a dialogue, but deals like the Trans Pacific Services for IATA, summarised: bringing capacity to a we need to get our base camp Partnership. The TPP is the “There is a clear effort by the staggering 120m passengers, organised and focus on data as-yet-unconfirmed regional Brazilian bodies to develop quadrupling that of Juarez quality and, importantly what regulatory and investment the regulatory environment to International. Pena Nieto noted we are going to do with the treaty which has been the facilitate trade with the country. that the airport would be one referrals. How are we as industry subject of intense debate The process, nevertheless, is of the biggest infrastructure going to manage referrals, what in Congress and across the lengthy, with other modes projects ever undertaken in is the next step?” nation; a fight, however, that of transportation taking Mexico, and it has also been Feedback, according to is far from over. As of 2014, precedence over air cargo.” described by other industry TIACA’s Senior Director of Chile, Peru, and Mexico have players as potentially the most Government Affairs, Sue Presti, been invited to participate in Infrastructure advanced modern airport is the key and this responsibility the partnership, joining the project the world over, for its lies with the industry as a whole. US, Canada, Japan, Brunei, In addition to the promotion ability to handle simultaneous “When notice of rulemaking , New Zealand, of free trade, improvements traffic flows from multiple is given, we will be urging our Malaysia, Singapore and to air transport infrastructure runways and its promise to members to give feedback from Vietnam in the negotiation are pivotal to the facilitation relieve the transport bottleneck their own company perspective, of an agreement, which it is of freight movement in and that threatens Mexico’s just as we will be doing as claimed represents roughly around the LATAM region. economy. TIACA,” she said. 40% of the world’s economy. Brazil’s government debt “Opportunities such as the It is hoped that the agreement currently sits at 62%, however, Advance data one today are important,” will open markets, establish and the funds necessary to reinforced Asha Menon, Senior high standard trade rules, and invest in development projects The low penetration of Technical Officer, Compliance address twenty-first century of this nature just aren’t readily technology-based solutions and Facilitation Directorate, issues in the global economy, available. In response to this for customs clearance has also WCO, reiterating the need for thereby promoting jobs and issue it was suggested during contributed to the difficulties continual dialogue between growth in the US and across the course of proceedings surrounding trade in this part regulators and industry and the Asia-Pacific region. The TPP, that airports could subsidise of the world. During the TIACA the need to raise awareness of Neil maintains, could optimise their own developments and Summit the lead regulators for advance data regulations. The the commercial and economic become active investors in all advance data programmes, collection and interpretation relationship between the US their operations rather than including representatives of data could well be the and Brazil, with the potential to the passive landlords they have from the TSA, Customs and answer to addressing supply boost US exports by as much been historically, but clearly this Border Protection, the EU, chain challenges, ranging as US$25bn by 2025. Given is not something that can be Transport Canada, Canada from variable cargo types and that every US$1bn in exports enforced. Border Services Agency, the shipping forms to high volumes of US goods supports more In spite of the region’s World Customs Organisation of shippers and vendors, by than 5,000 US jobs, there is financial decline, some and the International Civil establishing an efficient risk- undeniable benefit to be gained development has been seen. Aviation Authority gathered based security infrastructure. from the partnership, for the For example, back in March on a panel to give updates on States at least. the LATAM Airlines Group their pilot schemes and discuss Going forward The Transatlantic Trade opened its largest and most their implementation. The high and Investment Partnership modern cargo facility in Brazil, profile turnout was the first of The overriding message agreement with the European at Guarulhos airport in São its kind, though hopefully not of the panel and of the Union, an even bigger pact Paulo. The new US$11.5m the last: a close collaboration conference, therefore, was than the TPP in terms of facility, intended for domestic between industry and regulators that governments and industry economic size, is another deal cargo, has a total surface area is important, it was ascertained, need to embrace advance data to be negotiated in the wake of 161,458 square feet and the to ensure advance data rules analytics and review practices of the new fast-track law that capacity to handle more than enhance security without and policies relating to the allows the President to submit 1,000 tonnes of cargo daily. obstructing the flow of cargo. movement of cargo and make trade agreements to Congress Embracing up-to-the-minute Representatives at the Summit the relevant modifications if for straight up-or-down votes technology, the terminal is concurred with conference goers they wish to remain competitive without any amendments. If fully automated, boasting an that the so-called 7 + 1 data in the global market. Currently, approved, the agreement will intelligent identification system, set currently used in the pilots the cumulative effect of issues remove tariffs, allowing better barcode tracking and a cold is sufficient for civil aviation risk relating to infrastructure, access and matching standards storage area, and is designed assessment and can be provided convoluted customs procedures – so EU exports to the US only to hold perishables including early in the supply chain; and insufficient technology have to meet EU rules – which fish and pharmaceuticals. Even however, the formalisation of is obstructing the movement will reduce unnecessary costs more exciting than this was the these kinds of data regulations of consignments across the and support more than 7,000 decision by President Enrique is notoriously slow. Additionally, borders and is anything but new jobs. Pena Nieto in September last solutions are required to conducive to commerce with Negotiations surrounding year to construct a new Mexico enable small and medium the LATAM region. these arrangements are likely City International airport. forwarders to comply with such Facilitating the flow of to be ongoing for some time; Following years of objections regulations without being put commerce to make it cheaper, however the recent move to to previous plans for a new at a commercial disadvantage. faster and more efficient thus “fast track” legislation is a airport, it was confirmed Among those participating in remains tantalisingly out of positive step in the process of that the facility would be the discussion was Kester Meijer, reach...

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with good passenger feedback. We push this service as far as Second time around possible, like delivering bags to the airport for a customer. We Skyway Aviation Handling Company’s CEO, Olu Owolabi, spoke to Alwyn Brice recently about will also let passengers know in advance of any delays to his company’s plans and progress. their flights. This sort of thing makes a big difference for our certain parity here that needs customers. to be in place. It’s important “We have invested a great that the MD understands and deal in IT also, in particular appreciates the job that the in an Ops Control Centre. All loader performs, otherwise the our processes are linked up whole structure starts to fall so we have a comprehensive apart. In short, they need to be overview of our stations. able to work together.” And, as I mentioned earlier, having the right equipment is Keys to success everything: around 75% of our GSE fleet, for instance, is under Staff, quite clearly, are at two years old. We buy from the core of any successful a variety of manufacturers, operation such as that of including companies like JBT, Skyway Aviation, so how TUG, Mallaghan and Douglas. did Olu set about finding, On this subject, details are and rather more importantly important to us; for example, keeping, his personnel? with passenger steps, we’ve “The HR side is very incorporated canopies to important to the operation; protect passengers when communication is everything, boarding. We do get a lot of in fact it’s the topmost priority. bad weather here!” Then comes training: this Olu goes on to say that is an essential part of what whilst there is currently we do, for staff must have little in his fleet, he does their responsibilities clearly keep a watching brief on explained to them. If they are environmentally-friendly well trained and understand GSE. His pro-active approach ccording to Olu domestic.” what they are doing, they are extends all over the airport, Owolabi, this is his This, by any measure, is a more likely to stay. and not just during the second coming. sound performance. What, “For new staff, there is a turnaround; if a problem crops This slightly grandiloquent then, was the key to his lot to understand initially; up elsewhere in an operation, statement revolves around success to date? after all, ground handling is or if an element of GSE is the more basic fact that back “Airlines are looking for something of an unusual job missing, Skyway will happily in 2002, he was also active in several things. They want in Africa. There are codes assist if it possibly can. the ground handling industry. prompt action from the to be learned as well as the They say what goes around, handler; they also want to see associated aviation language. Jewel in the crown comes around – which is why, good equipment on the ramp. Proper, thorough training is perhaps, after a period of Then there is the handler therefore vital. As we invest Arguably Olu’s biggest time that saw him working in reaction to passenger needs: in equipment, so we train achievement to date has been New York as GM for Nigerian a quick response is necessary our staff. There can be a long the oversight of the new cargo Airways, as well as in Rome here. After a customer has lead time when it comes to facility in Lagos. This has been and London, Olu came back spent seven or eight hours on taking delivery of GSE, so we three years in the making and to the fold in the wake of a flight, they need their bags are in the situation where at the time of writing, it was in the privatisation of Nigerian ready for collection as soon as staff are fully prepared. To the testing phase. Airways’ ground handling arm possible after they’ve landed. help the operation we also “It’s the most modern facility in 2009. He actually took up And it’s the same at the start have workshop facilities and in Africa,” he explains simply. the post of CEO in 2013, with of the chain: check-in must we stick to maintenance “We did a lot of research a clear mission in mind: that be swift and simple. Today, schedules. before we drew up the plans; of building up the handling there is zero tolerance towards “Moving on, there is this involved travelling to operation and taking it to the delays of any kind, and that the matter of the handling Dubai, London and Frankfurt, next level. applies to baggage handling, company’s relationship with for example, to see how “I was able to pick my own too. Airlines also want a the airline, which needs to be others had gone about such team,” he tells me, “and handler to take care when he’s fully understood. We have to facilities.” so we started out: at that working around their aircraft. be honest here: an airline’s The result has been worth time we had just 13 airlines We are trying to address all needs change, so we must the effort – and at around as customers. Today, we’ve these requirements. In my adapt to these changes. For US$50m, it represents a reached a total of 20, which book, the loader is every bit example, we’ve introduced a significant investment on the includes 12 international, four as important as the company’s baggage tracer system and part of the parent company, freighter carriers and four Managing Director. There’s a this has performed well for us, the SIFAX Group. Overall,

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the facility totals around 20,000 square metres and it is equipped with racking and storage, as well as sections devoted to temperature- sensitive produce and materials: often found in transit are pharmaceuticals, nuts, chilled foods and fruit. Electric forklifts operate within the structure and there’s a Dangerous Goods section, a Radioactive Room and a secure vault, as well sections for oversized cargo and bulk breakdown. Naturally it’s secure, with cameras in evidence, and its multi- storey layout means that the dedicated management facility is in situ. The first floor houses customs and staff and thanks to the self-contained layout, it is deemed very efficient, a facility that offers Arguably the biggest contribution from Olu has been the oversight of the new Skyway cargo centre a streamlined process for the business of freight. Outside seems to have thought of a new hotel near the airport point of the exercise is one there are 22 loading bays, all everything. that will become an integral of looking ahead, looking capable of accepting lorries The SIFAX Group, hasn’t part of the overall operation in to the future. More cargo is with trailers, and these areas stopped there, though: on the Lagos. scheduled for Lagos, so we are are weatherproofed: Skyway agenda now is the building of As Olu sums up: “The whole ready.”

LOUNGE, CATERING AND PRM NEWS

French flair in Bordeaux save the carrier 20-25% in square metres and seats 25. US$6.2m investment on the catering costs compared with Facilities include wi-fi, flight part of the airline, and is aimed On June 12, Air France opened the previous agreement, and are information, television and at providing a seamless and its new and improved lounge at set to run for an initial five years. international newspapers and luxurious transition phase for its the heart of Bordeaux-Mérignac The contracts, which began on magazines, as well as a range premium customers. airport. a transitional basis from May of refreshments Located in the Tom Bradley This new lounge has been 10 with full terms taking effect The Medine Primeclass International Terminal, this new designed to the company’s by September 1, allow for a Lounge opened at the end of facility offers seating for up to highest standards of comfort five-year renewal, subject to June and will operate round 157 customers, and covers an and is the first lounge to be strict conditions. The previous the clock. Its capacity will area of 840 square metres. The completely renovated with contract ran for 25 years. be around 70 and there will fresh design displays the same a new architectural concept. be eight family rooms. The attention to detail as found Large and more comfortable Primeclass additions same sort of facilities will be in other Emirates’ lounges at 180 square metres, it boasts incorporated and for both throughout the world, where seating for 60, both relaxation TAV continues to add to its stations, TAV is planning to add guests can enjoy an array of and work areas as well as free lounge portfolio. meet and greet services. luxurious facilities and amenities wi-fi and catering facilities. The Its Primeclass Riga Business that include a terrace view, LED lounge is located in Hall B, close Lounge is the only lounge Emirates’ new lounge set televisions, comfortable leather to the boarding gates. at Riga International airport to woo the discerning armchairs, a choice of formal although there are two and relaxed seating, a dining Shorter catering deals lounges in all, one Schengen, Emirates recently celebrated the area featuring a range of global signed by Malaysia one non-Schengen. TAV looks opening of its thirty-seventh cuisines, shower facilities, a after both and the latest dedicated lounge for First Class business centre and bespoke Malaysia Airlines has agreed two contract sees the company and Business Class customers artwork. cheaper and shorter catering operating the lounges from as well as Platinum and Gold First Class and Business deals with Brahim's, as the April 2015 until 2021. Lounges members of Emirates Skywards, Class customers can also take national carrier looks to cut are open from 05:00 to 23:00: the airline’s frequent flyer advantage of an exclusive costs during its restructuring. the Schengen lounge totals programme, at Los Angeles private chauffeur-driven service The separate contracts, which 450 square metres and has a International. to Los Angeles International, a cover wide-body and narrow- seat capacity of 90, whilst the The Emirates Lounge at Los service that actually extends to body aircraft, are expected to non-Schengen is smaller at 140 Angeles actually represents a a 60 mile radius of the airport.

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(Just as Ground Handling International went to press Cold front forming it was confirmed Global Ground Support had secured The past 12 months have seen extremes of temperature around the world: whilst some a contract award in excess of US$32m for the supply of countries have suffered harsh winters, others have escaped. Here we catch up on developments Global's Ultimate 2200 aircraft within this specialist sector. de-icing vehicles to American Airlines at its Dallas Fort Worth e-icing may be a slightly driven by proprietary Global allows the user to reduce the location. The de-icers will be odd topic to consider in systems. Delta and Air Canada amount of glycol required to equipped with Global's MIDAS August, but this is the both purchased de-icers with de-ice the aircraft. We have vehicle telemetry systems that time of year that this particular our patented Premium Blend AirPlus – Forced Air systems, as will provide American Airlines business sector starts to step up In-Truck blending system along well as the Premium Blend – In with the latest in glycol fluid a gear. There are those, without with our patent pending MIDAS Truck Blending application. reduction technology). doubt, who are looking again Telemetry system. Air Canada With MIDAS, the truck for a repeat of the weather also received a pair of de-icing telemetry that shows operator Tempestuous times patterns experienced in the US, training simulators.” and vehicle performance: all for this has been a profitable He says that insofar as his these help with efficiency. According to JBT’s De-icing period for them. range of de-icers is concerned, “We also installed our sixtieth Engineering Manager, Ed Sachs, Global Ground Support’s Jeff the company has not changed simulator this year. At the time sales of Tempest de-icers were Walsh is, perhaps, one example. the model line-up. This of writing we were awaiting very vibrant in both North “Global had the best year comprises the ORION, a 3,331 an order for two units from the America and Europe during for commercial sales in the litre multi-use de-icer; the USAF; one is scheduled to be 2014. history of the company,” he Regional 4500; the Ultimate shipped to China and I expect “The majority of sales relates. “This included our first 2200 (an 8,400 litre model); at least three commercial favoured Tempests equipped delivery of de-icers to Delta Air the Ultimate 2200 XR, which units to be delivered in North with environmentally-friendly Lines for over ten years – they allows the operator a 17 America this season. AirFirst forced air and were formerly JBT customers. metre working height; and “Overall, we had a great proportional mixing systems,” We also had our best year in the ER2875, which permits year in 2014. Aside from that he relates. “Popular options terms of sales to Asia, with operations of up to 23 metres there are large de-icing projects included the extended reach over 40 units sold to China, in height. at Salt Lake City, Washington boom and proximity detection Japan and Korea. Our North “Environmentally-speaking, Dulles and Chicago, for systems. The XR boom, which American sales, namely to Air almost 70% of our units sold example, that should allow us was initially designed to service Canada, Delta and IDS, all were have included an option that to have another strong year.” the A380 upper tail section,

Global Ground Support reports a very busy year and a big AA contract AirFirst technology has been much in demand at JBT

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has been very popular with existing fl eet of ten Safeaero Michal adds: “For the 2014/15 high effi ciency units with closed customers servicing B777s 220 models. season we have fi nalised the cabins, such as the Safeaero who like the way that it easily “The Safeaero 223XXL is upgrade on the Safeaero 220 series,” reveals Michal. accesses the wing root area the largest and most fl exible Typhoon. The redesign provides “To be able to co-ordinate the during operations, with aircraft de-icer on the market. We also more production fl exibility: we traffi c on the CDF, airports engines running. delivered several 220 series are now able to easily include and de-icing providers are “Proximity detection sensors and Typhoon units to existing all options, like the extended more and more in need of an mounted below the basket and new customers in 2014. boom system, Mix@Nozzle, aircraft de-icing co-ordinator/ keep the operator a safe The best market for Safeaero Hot@Nozzle, the forced air data transmission system distance from the aircraft was the Nordic and the Eastern system, two or three tank such as Safeaero is providing surface,” he notes. “The European market. Sales in 2013 versions, and so on. Ahead, with the WICE tool. Airport sensors’ stopping distances are and 2014 were very similar there will be a slightly larger authorities are also pushing adjustable in order to meet the overall. tank capacity, a lower profi le more and more for a single user’s operational requirements. “Safeaero is now providing height when in the stowed de-icer provider to increase They have gained in popularity an advanced Aircraft De-icing position and other small the throughput during severe as new aircraft constructed of Co-ordinator/Data Transmission upgrades to make the unit even winter conditions.” more composite materials are System to major hubs in easier to use – and to lower the In nearby Denmark, entering into service.” Europe, including Amsterdam, total cost of ownership.” Vestergaard reports that it has During 2014, JBT also Oslo, Vienna and Helsinki. In line with concerns over sold across the model range this completed the integration of Finavia has implemented the the environment, Safeaero is last year, but that it has noted Stage 3b/Tier IV engines with latest version of the WICE now offering a new upgrade a slight tendency towards the the Tempest chassis in order to system at Helsinki Vantaa kit for the Hot@Nozzle function larger units, which are destined meet the latest EU emissions airport for the co-ordination for all its 220 series units. This for the larger airports. Currency mandate. Unlike a Stage 3b/ of all de-icing traffi c for the function will save on de- fl uctuations, says the company’s Tier IV engine in a commercial 2014-2015 season. The system icing fl uid since it will not be spokesperson, have made chassis, de-icing operations are is managed by Finavia in close necessary to fl ush the piping business challenging in Russia, not interrupted for regeneration co-operation with all de-icing with hot fl uid before spraying but this has been compensated cycles with the Tempest. providers at the airport.” on to the wing. Safeaero for in North America. Helpfully, Stage 3a/Tier III As for progress, Safeaero continues to fi eld plenty of “Our Elephant BETAs are engines are still available fi tted has expanded the range of its enquiries for its SafeAir forced now operating with our to the Tempest for customers products with a sophisticated air system. This system makes Precise Positioning System in outside the EU and Japan. aircraft washer unit with a it very easy for the operator to several stations, to the delight reach of up to 23 metres. The use on the gate for the pre- of operators and managers More from the US launch customer for this novel blowing of snow accumulation alike. Our innovative on-board product was Air. on aircraft which may have blending, the Enviro-Blend, has Interestingly, the North been parked overnight. With successfully tested a full season. American market also featured this method, the aircraft will The Precise Positioning System, in Safeaero’s response, for require a lot less glycol at the which optimises the spray the Swedish manufacturer de-icing pad. distance, aids users in that they recently sold its fi rst Safeaero And the future? utilise less glycol for the job, 220 to ATS, for its operation in ”More major airports are which dramatically improves the Calgary. Michal Hak mentions moving towards a CDF environmental impact. With the also that Vienna airport added (Centralised De-icing Facility) acceptance of the Enviro-Blend, the Safeaero 223XXL to its Safeaero now in the US concept and will need more, there will be signifi cant savings

Breaking The Ice Deicing Made Easy, E cient & Reliable

Safeaero i Trelleborg AB, Sweden Tel: +46 410 140 50 | Fax: +46 410 451 25 | [email protected] www.safeaero.com

Safeaero THIRD.indd 1 6/26/2015 12:36:24 PM

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of the past winter. Chinese developments “Whereas the winter of 2014-2015 was severe and Kilfrost, which is a global challenging in North America, manufacturer of de/anti- it was rather mild to average icing fluids for aircrafts and in Europe,” agrees Frederic runways, has said that it has Versavel, Business Manager begun manufacturing its De-icing Solutions at Proviron. products in China. To that “After doubling our production end, Kilfrost recently signed capacity of runway de-icing an agreement with a Chinese products and building a brand partner to produce Type I and new manufacturing plant for II fluids locally, the first batch aircraft de/anti-icing fluids, of which was produced in May times are extremely exciting this year. Larger Vestergaard de-icers have sold well, reports the company and busy for us. We keep on The local manufacturing growing faster than expected facility was set up to meet in both diesel for haulage and announced the acquisition volume-wise, customer-wise local demand for Kilfrost's heating.” of Aerochem (Sweden), and product-wise, and we products. The facility will The spokesperson concludes: strengthening our supply now have the biggest de-icer improve business efficiency “De-icing is a major winter cost to our Scandinavian product portfolio in Europe.“ significantly and reduce lead factor for airlines, so the trend customers. Furthermore, new Proviron, being a trusted time considerably, from six continues towards optimisation. ADF customers in Manchester, and reliable manufacturer of to eight weeks down to less Airlines today demand less fluid Liverpool and Heathrow added runway de-icing products for than a week for most local usage and fewer block minutes to Clariant’s supply network in many years, may be considered customers. spent waiting for de-icing.” the UK.” a rising player in the aircraft Kilfrost has over 80 years' Dennis confirms an earlier de-icing market in Europe. experience in delivering safety Fluid situation comment to the effect that “The Cryotech fluids are critical de/anti-icing products whilst there have been no already well known and to the aviation industry, and The winter season of changes to existing fluids, the widely used on aircraft in currently supplies customers 2014/2015 in Europe was environmental impact continues North America. Since Proviron in 76 countries over five very late and relatively mild to be a key issue in future fluid is producing these fluids in continents. Raw materials and short – as most northern development. Europe, the European aviation and concentrates have been hemisphere readers will “However, recycling of industry has rapidly shown shipped from Kilfrost's UK already know. This obviously used ADF is of interest as interest as well.” headquarters, meaning the new had a knock-on effect for the environmental regulations and According to Frederic, facility in China will produce the handlers as well as the suppliers waste water management ground handling companies, exact same quality of fluid as is of de-icing fluid. issues become more demanding airlines and airports are manufactured in the UK. If you think that glycol tends at airports around the world. continuously looking to Kilfrost (Beijing) Trading not to evolve too much in terms Clariant continues to operate improve their de-icing was actually established in of composition, you’d probably a so-called full closed loop on operations. “Our Cryotech November 2010 and currently be right. Having said that, there site recycling system at Munich type I, II and IV aircraft de/ services China Eastern Airlines have been some developments, airport and an off site system anti-icing fluids seem to be and China Postal Airlines, as Clariant’s Denis Mistreanu at Oslo Gardermoen airport. very popular and well received as well as Shanghai Pudong points out. In the off site case, waste fluid by customers. Offering airport and Nanjing Lukou “We have announced two is concentrated at the airport. good storage stability, high International airport, amongst new fluids specifically for the The concentrated waste is HoldoverTime and superb others. Russian market. These fluids, then transported to a remote sprayability, our products can Kilfrost's Chief Executive, Octaflo Lyod (Type I) and Max location for full recycling.” improve de-icing operations Gary Lydiate, commented Flight Sneg (Type IV), will be Looking ahead, he sees from both an operational, on the investement. "The produced and distributed for the expansion in the use environmental and cost- successful manufacture of the next winter season by of proportional mixed Type efficient point of view. With our first blend in China marks Clariant’s licensed partner in I fluids will ensure further air traffic growing further and the beginning of a new era Moscow, Aviafluid. savings in Type I fluid by winters being more extreme, for Kilfrost. Demand for our “This last mild season mixing to a dilution better it is critical for us to continue products has been growing resulted in an easy supply, with suited to actual temperature to invest in the innovation over the past five years and we lower than average demand conditions. “However, the use of of our de-icing products and felt it was the right time to set from users of both runway and liquid de/anti-icers, with glycol services,” he concludes. up local production. This will aircraft de-icers. North America, as the freeze point depressant, allow us to reduce lead times however, experienced another looks likely to be the only way to and improve our response very bad winter, with high peak ensure safe and efficient winter to customer needs during demands. Airline decisions to operations in the foreseeable extreme weather conditions. cancel flights and close airports future,” he concludes. "China will now become (because of forecasts for heavy a strategic base for us as snowfall) meant that demand Growth apparent we grow our operations was not as strong as might throughout Asia. This sends have been expected from the Fluid provider Proviron agrees out an important message reported weather conditions. with the comments on the to our customers, as well as “Over in Europe, we disparate weather conditions Rapid growth at Proviron this year aviation authorities, that we

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are committed to the Asian Handler update market and intend to grow our presence." “Extended and relatively mild.” These four words, reckons A bulging order book Jim Cree of Airline Services Handling, best sums up the It may have been a mild winter handler’s past winter season. for some around Europe but “Our winter season that did not prevent Mallaghan commenced on October 2 at from selling a number of its de- Edinburgh and fi nished on May icing rigs. In all, over a dozen 23 at Glasgow, our two stations units left the factory, with six north of the border, where you of these being destined for the might expect lower overnight Ryanair operation in Madrid; temperatures to linger. This this was a follow-up order to resulted in a winter season the previous year, which saw duration of eight months. In Airline Services: looking forward to a busier winter the budget carrier purchase between those two dates, three for its use in Stansted. IDS over 14,000 aircraft were de/ UK’s second successive mild cold weather conditions can was one of its customers whilst anti-iced, using a fl eet of 77 de- winter, which for our airline be very challenging for all other units were sold to Eastern icing rigs, all maintained by a partners is certainly a benefi t those engaged in the smooth Europe. dedicated and committed team in terms of their fi nances. running of an airport, be they The company says that it of technicians and operated by However, there are also airport operators, airlines or already has de-icer orders a highly skilled team of de-icing drawbacks to experiencing indeed ourselves. This was lined up for the 2015/2016 staff across the current network successive and relatively mild last demonstrated across winter season. As with most of Airline Services Handling’s winter seasons, not least the UK during the winter of manufacturers, Mallaghan can 11 UK stations. These also of which is maintaining the 2010/2011, when there was a offer various options on its GSE; include Gatwick, Heathrow, winter operations experience signifi cant and prolonged harsh in this instance, they range Manchester, Newcastle, and knowledge of de-icing winter that affected most UK from an enclosed cab to an Liverpool, Birmingham, Luton, operatives, airline fl ight crews airports. onboard proportional mixing Stansted and Bristol. and all airport staff alike. “For Airline Services Handling facility. “This past winter was the Operating in continual adverse and our airline partners, there

Aircraft de-/anti-icing fluids • Cryotech Polar Plus® (80) Type I • Cryotech Polar Guard® II Type II • Cryotech Polar Guard® Advance Type IV

www.proviron.com Runway & commercial de-/anti-icing products [email protected] • Provifrost® KA ECO Liquid potassium acetate • Provifrost® KF ECO Liquid potassium formate • Provifrost® NF Solid sodium formate Let’s beat the • Cryotech® E36 Liquid potassium acetate • Cryotech® NAAC Solid sodium acetate • Cryotech® CMA Solid calcium magnesium acetate elements together ® • Cryotech CMA40 Solid blend of 40% CMA and 60% rock salt

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can be no substitute for live have the option available to regardless of how many Value technologies cold weather operations, de/anti-ice aircraft with their times you have done so. be it advanced and honed engines running: this can be There is so much at stake Propylene glycol is a techniques for the cost-effective achieved at Gatwick, Stansted, that there is no room for problematical compound, spraying of de/anti-icing fluid Liverpool and Edinburgh. The familiarity. Therefore, it is yet a necessary component using technically advanced support that we’ve received safe to say that everyone of the entire airline industry. and state-of-the-art de-icing from the airport operations in the industry understands Winter operations would not equipment, whilst maintaining teams and airlines at these that this is precisely why exist without it. The solution an intrinsically safe operation, airports has been incredible, there is so much attention is to deploy it in the right or indeed the use of centralised with a real spirit of working paid to recurrent training, mix percentage, at the right de-icing facilities operated by together to achieve a shared innovation, communication volume, delivered safely and Airline Services Handling and goal. The work and training and processes. All of this is by the smartest spraying used by our airline partners. that has been undertaken, done in the interest of safety. techniques available. These facilities, though, and the results gained during There is little in the airline For IDS, the right mix is are initiated predominantly the mild winters, will without industry that everyone made entirely from renewable during adverse cold weather doubt create increased absolutely agrees upon but bio-sources of carbon derived operations, so continual opportunities for greater on- airline safety is the exception. from soy beans, canola or corn practice is essential for all those time performance when we do When asked about the broad with waste being prevented, who operate on the facilities, experience a more inclement array of safety programmes recycled, or turned into whether they are de-icing winter season. We continue initiated by IDS, programmes feedstock for another product. operatives or flight crew. through each summer season often shared with the airlines When compared to petroleum- to work in partnership with and even the competition, derived glycol, there is a Maintaining the skill set airports and airlines to further Pat Brown, Vice President 61%reduction in greenhouse improve existing centralised of Sales, Marketing and gas emissions. “To maintain the skill set of our de-icing facilities and to create Customer Relations at Additionally, Integrated permanently employed de-icing new opportunities at airports Integrated Deicing Services, Deicing Services operates the operatives throughout each where there are currently no concludes that safety is the largest fleet of forced air trucks winter season, we continually such facilities available. This price of admission. “IDS is in the world. This helps give IDS train from late summer each continual review process has widely considered the safest the ability to provide the most year, during mild weather many benefits for airports, de-icing company in the efficient delivery of fluid to an conditions. This is mainly airlines and, of course, our world. Safety is the given part aircraft while de-icing. Less by simulating the spraying ultimate customers, the of the equation…value is the fluid on the ground equals less of de/anti-icing fluid, using travelling public. key strategy upon which the environmental impact. It also water, using either training “Looking ahead, there are airlines need to focus.” helps contain fluid reclamation aircraft, or indeed parked already early indications and The day that IDS pioneered costs for airports. To be fair, out-of-service aircraft that our comments that perhaps the its so-called predictable not all airports are currently customer airlines have provided UK and Europe may experience pricing model was also the reclaiming de-icing fluid from for training and experience a colder winter this coming day, it felt, that the price-per- the ground, but IDS says that opportunities. This training and 2015/2016 season. However, gallon sprayed models were this day is quickly approaching. practice is continual throughout irrespective of whether this sentenced to their demise. the winter season and is transpires or not, Airline Their death may be slow, Valuable sustainability maintained and rigorously Services Handling will continue but IDS believes it certain, overseen by our dedicated to prepare, train and practise, nonetheless. A few years ago, there was team, and actively supported by so that we’re ready for “When considering the a shortage of de-icing fluid the management team at each whatever the fickle weather costs of uncertain price tags because of an unusually harsh station. The training process is might have in store for us, both for every aircraft sprayed winter. Many companies were further augmented by continual at our existing stations and and the lack of incentives for willing to pay more per gallon active monitoring during live indeed opportunities at other carefully planned applications, to ensure supply. Of course, de/anti-icing events, where an UK or European locations.” the price per gallon or litre most of those additional costs observer independent of the model is antiquated in today's were passed along to the de/anti-icing process overtly or Safety first – and last marketplace. It also keeps airlines. Because IDS’ pricing is covertly monitors the de/anti- those airline professionals that fixed, the responsibility to keep icing procedure. Such active De-icing an 850,000 pound may be in charge of projecting its customers flying was placed monitoring is recorded and the aircraft is no small task, expenses awake at night.” squarely on the company’s results used as a coaching tool shoulders. That was all IDS' for the operatives involved, as President, Sal Calvino, had to well as for the wider team in hear. Shortly after that season, order to continually hone and Sal began planning De-icing increase the knowledge base Solutions, a sister company and experience of each trained that manufactures, stores and de-icing operative. distributes IDS’ own brand of “The recent relatively mild bio-friendly glycol. Now fully winter season did, though, operational, De-icing Solutions enable us to further work with supplies IDS’ operations and our airport and airline partners the company is no longer at the to continue to develop our whim of the market. “We will centralised de-icing facilities never again be held hostage across the UK, where we now Safety procedures held in high esteem at IDS, where practice makes perfect to manufacturers who have

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miscalculated the possibilities has become the fastest growing of one weather pattern over de-icing provider in the industry. another. I believe that IDS is the only independent de-icing The rôle of IT provider that can make sure that there will never be a IT is never far from most fl uid shortage. I think that’s a ground operations – and so it valuable benefi t for decision proves with that of de-icing. makers who already have very It was announced earlier full plates and do not need to this year that Amadeus, in be worried about fl uid on top collaboration with Munich of everything else that they do. airport, has developed Airport It is our goal to make winter a Sequence Manager to improve non-event for our customers,” fl ight departure planning and Sal Calvino adds. runway capacity. In its constant From the earliest days of strive to maximise effi ciency, de-icing aircraft, safety was the airport, previously using always the obvious priority. an in-house optimisation tool, As the decades passed, more was looking for a new solution Airport Sequence Manager from Amadeus has proved welcome and more pressure has been to further enhance the overall thrust upon the aviation airport capacity. Here, diffi cult is reduced, in particular with also limited, contributing to industry. From consolidation weather conditions were of de-icing procedures and in an optimised usage of airport and contraction, to shrinking particular interest and thus de- thunderstorm conditions. The resources. As a result, the margins and increased icing operations were included innovative de-icing sequence capacity of the airport’s regulation, the search for value in the departure sequence. functions have been designed runways is maximised and has grown to critical mass. The The Amadeus solution to help the airport limit the better internal co-ordination management team of IDS has has helped Munich airport impact on airport operations is achieved, thanks to been innovative in all aspects unlock airport capacity and while improving departure the common situational of its operations, keeping a reduce slot wastage. The times. In addition, the impact awareness tool provided vigilant eye on value. This is impact of adverse conditions of departure restrictions for all participants in airport perhaps the main reason why it on fl ight departure planning caused by thunderstorms is operations. Tag Team

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as tends to be the case in this sector, contracts come up for a limited period of time and are not necessarily renewed at their expiration. MULAG currently reckons that around 3-5% of its sales are oriented towards the armed forces.

Celebrating a decade In the US, JBT has been supplying military ground support equipment for approximately ten years now. Scott Gwilliam, JBT’s JASE Business Unit Manager, explains that in all, seven models of military GSE have been designed and six delivered from JBT to the US Air Force, US Navy and NATO countries, as well as other military buyers and airframe manufactures around the world. Today, JBT military products support a broad range of fighter, cargo, naval and special operations aircraft, which are used by a host of nations in all types of Under cover? environments and deployments. For cargo aircraft, JBT can Whilst a sensitive area for some manufacturers, nonetheless the requirements of the armed provide the DAC. This is a forces cannot be ignored. diesel-powered, conditioned air machine supporting cargo s ever, only a handful has environmental or legislative unimproved surfaces, which the aircraft, ranging from the C130 of manufacturers feel concerns to contend with.” military has to contend with, up to the C5 Galaxy. Aimed at obliged to give an update Another military supplier is particularly when deployed. Also, supplying 110 tonnes of cooling, on this particular industry sector. Jace Morgan at Eagle Tugs, who our AWD aircraft tugs, with the DAC unit is suitable for the Armed, so to speak, with scant says that his company serves the their equal weight distribution, most extreme conditions likely information, it is thus rather military sector all over the world. can weigh a third less than a to be encountered. Its TMAC is difficult to form any hard and “There really aren’t any significant two wheel drive tow tractor also designed for military use, but fast conclusions about trends and new developments to speak of with the same towing capacity. with commercial applications. what this specialist sector has this time round. In the aircraft This is especially beneficial to The TMAC is a diesel-powered, been specifying. That said, this tug market, the military isn’t military units that transport their conditioned air unit that is particular segment invests a lot of necessarily looking for new equipment by air, because less available in both 30 tonne and money in GSE and contracts are technology or modifications. weight equates to fuel savings.” 40 tonne models and is often worth having. They are mostly looking for The Bundeswehr tends to the used to cool avionics and crew Spain-based EINSA makes no reliable, commercial-off-the- prime customer for MULAG’s compartments. secret about its long-standing shelf equipment. We do sell our products and, according to the For naval use there is the LBAC: affiliation with the military: electric versions for a few of the company spokesperson, the most this has been expressly designed ongoing contracts have kept the military applications, such as for common unit is the double cab for use by the US Navy for the company buoyant and it has a use on ships or in tunnels, but tractor. This is usually fitted with non-carrier based aircraft in strong reputation for providing a mostly the military are buying our specific options and used by the the fleet. The 45 tonne, diesel- wide range of innovative military diesel-powered tugs. Our aircraft army to tow helicopters as well as powered unit is a shore-based GSE. Somewhat ironically, the tugs are beneficial for military use for carrying staff. configuration. This year, JBT was company’s Denis Maguire states because they are all wheel drive. Over the years MULAG has awarded a contract by the US that the regions to which EINSA The AWD powertrain delivers sold military specification tractors Navy for the SMEPP programme. has been selling so successfully are superior traction, especially on to various parts of the world but This is the design and supply of a currently at war: in consequence, he was not able to divulge any precise equipment details. “Regarding any tendencies towards green equipment, there are not the same drivers within the military sector,” he adds. “The armed forces prefer diesel- powered equipment, especially for deployment, whereas the commercial side of the equation JBT: power on the go Up to 5% of MULAG sales are military Basic tug from TUG Technologies

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carrier-based, self-propelled power According to the As most readers will know, ITW APU to GPU.” This unique dual cart which is used to support the manufacturer’s spokesperson, GSE Military is part of the ITW output converter is also compact, fleet of aircraft deploying from the armed forces typically buy GSE family of companies, which lightweight and quiet in operation. US Navy carriers. The SMEPP is a range of vehicles, including includes the brands of Hobart, The 270 VDC and 400Hz/270 capable of supplying 28VDC, aircraft tractors, cargo tractors, J&B Aviation, AXA Power and VDC Dual Output Converter 270VDC and 400 Hz AC power aircraft air conditioners, jet Houchin. are popular with contractors, and JBT has shipments scheduled engine air start units and “The 270 VDC/400Hz Dual Ann reveals, in both the US and for 2016. baggage beltloaders. Whilst Output Converter and the internationally, for use inside The jet fighter sector is also some of this equipment is Joint Operations Configurable aircraft hangars and for the served. JBT’s HPC is a conditioned off the shelf, most GSE, says Combination Cart continue to outdoor hangar apron areas. air cart delivering 30 tonnes of TUG, is required to meet a experience higher demand in Lockheed Martin, along with refrigeration capacity and it can commercial item description various markets,” she reports. the United States Air Force, Navy support almost all US and NATO they have developed. Typically “Both units provide substantial and Marine Corp, are currently fighter aircraft, being capable of the military forces want low cost savings by having a single using the ITW GSE Military operating as a self-contained, temperature storage capability piece of GSE support both legacy designed CGCAC cart to provide diesel powered unit, or if (down to -53ºC) as well as a and future aircraft needs.” both power and air conditioning circumstances permit, operating high temperature capability The patented 270 VDC/400 Hz to support the fleet of F-35s that from locally available shore power. (that might reach 60ºC). Added Dual Output Converter is, she says, is currently in the field. “ITW GSE For extreme ambient to this is the requirement for the first of its type in the industry. Military has prepared the patented conditions, such as the desert airlift certification as well as “The 270 VDC meets the tough Joint Operations Configurable temperatures of the Middle electromagnetic interference (or requirements for today’s most Combination Cart (JO3C) to East, the HPCX is available EMI) certification. advanced fighter aircraft, such replace the mobile CGCAC,” with 45 tonnes of refrigeration as the F-35 Joint Strike Fighter adds Ann. “The CGCAC, capacity. Wide range of solutions and the F-22. The Dual Output designed and manufactured Another US manufacturer Converter is UL1012 listed, meets by ITW GSE Military, has been is that of TUG. Currently the The military division has, UFGS specifications and meets supporting the F-35 since initial company’s government and according to Ann Roberts, ITW and exceeds MIL-STD-704F, with flight testing and continues to military business accounts for GSE’s Marketing Manager, the added advantage of individual support fielded F-35 fighters. about 10% of the annual total seen significant advances in phase control. The no-break Furthermore, as many air forces output, although this varies the global market for several power transfer feature eliminates around the globe are upgrading according to budgets. product lines in the last year. a power spike when going from their fleet of F-16 fighters with the

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Mid-Life Upgrade programmes, ITW is supplying the JO3C at the same time these countries are upgrading their fleet of F-16s. “These countries can then use one single piece of GSE, the JO3C, to support their fighters that are 20 years old, or older, as well as their newer aircraft. At the same time, we are now seeing orders to replace the legacy GSE,” TLD loaders in action states Greg Adams, Director of International Military Sales. 50 years, producing quality, “Efforts have been reliable products, both for special concentrated on expanding the Eagle says COTS sells well, although this is not the whole story programmes and for military use. JO3C beyond the F-16. These Although TLD’s military business efforts have paid off over the units, JetGo GPUs can be found in desire; GUINAULT-LEBRUN reports accounts for a significant share past year. “Our Dual Output operation in the most demanding that both of these sectors are of the enterprise, there is much Converter and the JO3C product environments, including forward stable in terms of demand. Aero- synergy and increasing cross- lines continue to arouse interest in military outposts and the busiest transportability is a prime requisite sector application between the military market, domestically of regional airline locations. The when it comes to choice of GSE military and commercial activity, in the US and abroad. Both units unit’s design allows for extended and this is borne in mind when because of shifts in the nature of provide tremendous cost savings use and durability in desert heat, equipment is designed. Aside the business. by (users) not having to procure high altitude and the coldest of from that are the environmental The shift in the business has separate units for legacy and environments, day in, day out. It considerations: sand egress needs come in two principal areas. The future aircraft needs. There is no is this proven reliability and service to be guarded against and electro- first is the increasing requirement need to have multiple units to that has resulted in the shipment magnetic performance has to be for higher technology, but service multiple aircraft.” of AERO’s three hundredth taken into account. GPUs have practical and effective military At the time of writing, ITW GSE production unit.” similar issues. GSE. The second is the expanding Military had JO3Cs in operation He maintains that the forward- The company says that quite need for product support through in 14 countries, with three more thinking design of this unit reflects often the armed forces have a life, increasingly embraced by countries scheduled to receive not only the demands of the purchasing system that prevents budget-strapped military bodies as their first deliveries of JO3C carts industry as a whole, but also the them from shopping around they seek to procure equipment this year. rigorous and diverse needs of for equipment, and so they are with a corresponding support our armed forces in these rapidly somewhat restricted when it package to reduce through Clean sheet for a new changing times. “Each unit is comes to choice. And whilst life costs, rather than treating GPU design a one-size-fits-all solution that budget is obviously a factor in all equipment procurement and refuses to act as a weak link. At this, it isn’t the only decider: global support separately, as in the past. Derek Rose, of Aerospecialties, AERO, we believe that things performance logistics ranks highly There is also the need to states that the design of the should just work – and the JetGo amongst the buyers. Pre-selection produce GSE to the same JetGo 800AL-RJ, the company’s 800AL-RJ is a perfect example of seems to be coming more and exacting aerospace standards that newest and most popular ground that philosophy.” more into focus these days major aircraft OEMs follow. An power unit, started with a clean although commonality of supplier innovative response to expanded sheet of paper - and with no The French connection still holds good for the most part. military GSE requirements is part preconceptions of traditional GPU Interesting to note, the company of TLD’s tradition, making it a GSE design. GUINAULT-LEBRUN is actually has found that increasingly it is supplier of choice for advanced “We drew on over 30 years of a Franco-Belgian enterprise but the minimum specification that is fighter and UAS programmes. GSE experience and consulted one that has a history in the sought: this equates to COTS. But this high technology expertise with leading military operators military sector: the company’s TLD has a substantial market has trickle down benefits, too. such as the USAF JSF programme representative points to some lead in high technology GSE Work on advanced programmes and other military users, corporate 25% of its output being and has been prominent in has enabled TLD to refine and flight departments, FBO and destined for the armed forces the military ground support upgrade what might be termed regional operators, to cultivate a as an average. It offers three equipment business for over lower-order equipment in advance finer understanding of the true specialist solutions, to wit a GPU, application of a GPU in a busy a frequency converter and an air tarmac and airbase environment. conditioning unit. Of importance We established benchmarks in the specification is the ability such as ease of operation, of the GSE to be able to operate compact size and weight, at low temperatures, especially in low noise level, minimal fuel areas such as Scandinavia. Sales consumption for long run time, are worldwide although France, simple maintenance and proven Europe and the Middle East tend dependability – all of which were to predominate as recipients. fulfilled in the design of this unit. In terms of frequency The result is the most refined and converters, the company purpose-built 28V DC GPU on the supplies both off the shelf as market today. well as customised applications, “Since the introduction of these depending upon the client’s Hostile terrain for GUINAULT: ability to operate in extremes is a desirable asset

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of market requirement, whether this evolution in military GSE commercial or military. This is requirements marks a step- particularly important for thermal change in the business is diffi cult management and deployable to judge… but it might. airlift support products. Overall, TLD sees strong military The expanding need for GSE business growth potential product support through life across its thermal management, marks an evolution of the military deployable airlift support and GSE market and is one of TLD’s aircraft handling equipment signifi cant focuses. The military product lines. TLD’s PFA-50, a sector is looking for the best versatile air transportable cargo solution to reduce through-life loader, also usable as a main deck costs of the machines and thus loader, which can carry a variety of regroup product performance palletised, containerised and bulk and support under the same loads up to 50,000 pounds (or A good year for AMSS, which has seen healthy military sales roof. These kinds of “I use/ 22.7 tonnes), has met with a high You maintain” contracts are degree of commercial success over the past few years, with an range of military equipment, it increasing at well over 10% and has been delivered to many increased focus on MRO activity. continues to be the ATLAS K per annum amongst Western airforces around the world. We have been heavily involved in Loader which attracts the most armed forces. TLD says that this area, providing full overhaul attention, with 32 customers it long ago recognised that UK success and refurbishments to older worldwide now operating this OEMs cannot afford to produce products for UK and European equipment. In addition, we have indifferent equipment with AMSS’ Scott Barber reports customers on both AMSS and seen an increase in bespoke limited spares, short warranties that 2014 was another highly other manufacturers’ equipment. product requirements where we and weak response times. Thus, successful year for the company. Where UK and European markets have worked closely with military TLD’s consistent drive to ever “Our sales have continued to are reducing capital expenditure customers to develop specialist improve the quality of products increase and the military products on new equipment, we have products, mainly for logistics and strengthen its support manufactured continue to seen a signifi cant increase in the and air conditioning. One such capability has been driven by account for roughly 50% of our export market, especially in the specialist area is support of UAV its acknowledgement of its total turnover. Military sales in Middle East and Far East. platforms within which we are military clients’ needs. Whether the UK have slowed signifi cantly “Whilst we manufacture a becoming increasingly involved.”

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Bali ad GHI August 2015.indd 1 7/22/2015 12:06:16 PM

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Always striving for more quality and reliability, TLD has created Carry that load a new look for its JST, making it more comfortable for the driver Amongst the bread and butter GSE on the ramp is the baggage tractor and the ULD. and more robust. TLD’s JET-16, the electric Here we look at marketplace for both. baggage tractor that is also manufactured in Saint-Lin, is here is no shortage of continuing to meet a great choice when it comes to market demand. A large batch baggage tractors. Every of TLD JET-16 models was airport needs them and their recently delivered to Qatar specification is as wide as the Aviation Services, equipped range of manufacturers. In with the latest technology terms of design and operability, metal-lithium-polymer batteries, there is perhaps little to report which were supplied by Kolibri. on, year in, year out. This state German manufacturer of affairs is echoed to an extent Goldhofer Schopf also declares by the ULD market, although that the baggage tractor there have been some changes business in general was quite in that sector, with the advent Small tractor sales up by 30% at MULAG; big orders a contributory factor good for the company over the of lighter weight materials last 12 months; in fact, it has and the growing interest in tractors. We are now into the a new cargo tractor: the JCT. been buoyant for a couple of refrigerated containers. Here, third generation of our fuel Manufactured in Saint-Lin, years now. then, we take a look at the cell tractor prototype and are France, the JCT is used for the Insofar as Schopf is marketplace for both. making good progress with this towing of heavy cargo thanks concerned, the diesel and We begin with German model.” to its high drawbar pull (3500 hybrid versions have been sold manufacturer MULAG, and the Oliver says that MULAG’s daN to 4500 daN). The JCT extensively. The company’s company’s Marketing Director, all-round tractor models, the can safely convey cargo over Thomas Kramer says that Oliver Kesy. Comet 3 and Comet 4, have a long distance at a maximum this is a proven technical “We did exceptionally well continued to be both very speed of 30 kilometres/hour, in package and one that is very during the course of the last popular, standard products. At conditions of great comfort for easy to maintain, which has year,” he reports. “In fact, the same time his five seater the driver. contributed to its popularity. tractor sales increased by more double cabin tractor, the Comet TLD’s JCT series offers two “Schopf’s hybrid tractors than 30%. Since the business is 4 DK, was very successful as engine versions: 56kW and 75 have the same speed and project-driven, this means some well in terms of sales. kW and they comply with the performance as diesel tractors very large orders came in. Did he feel that the new environmental norm, that and you can use them on “Europe and the Middle East environmentally-friendly trend of Tier IVF. TLD is constantly the apron as diesel units and were very strong for us. We was continuing? investing in the adaptation indoors as electric tractors. This were able to convince larger “It definitely is, though diesel of its products to heightened is very much appreciated by our airports and ground handling is still by far the most sought- environmental standards. customers worldwide.” companies about our high after drive technology. That This optimal adaptation of quality product strategy, so the said, we’re seeing more and the engines is the result of Silent running sale of reliable products has more demand for LPG and great structural changes and finally received its due reward. CNG, electric or even fuel cell engineering processes. Electric is the buzzword (no pun Customers like the value for technology.” As for the existing baggage intended) insofar as Charlatte money characteristics of our tractors, the TLD baggage is concerned. The company products regarding the lifetime A busy period tractor JST has undergone a reports swelling order books cost of ownership; that, and complete makeover in terms for its environmentally-friendly less downtime. These are the This last 12 months has been of its bodywork. The JST is baggage tractors and growth advantages of high quality and particularly buoyant for TLD’s a thermal baggage tractor has continued in the company’s innovative technologies.” baggage and cargo tractor manufactured in Wuxi, in existing markets of Europe, He adds that MULAG range. China, with a drawbar pull the US and the UK, along with completed an update to its In February, TLD launched from 2000 daN to 2800 daN. notable sales in both the Middle range of tractor products that East and Eastern Europe. saw the adoption of the latest According to a company Tier IV engine technology. “At spokesperson, military sales the same time, we introduced have been mainly restricted to a new gearshift technology its diesel tractor (the TD225), called EcoDrive: this is designed since the armed forces require to reduce fuel consumption a degree of flexibility in the by up to 4% and produce less theatre. That said, these units

noise and CO2 emissions. We have compatibility with the also widened our range of enterprise’s electric tractors available diesel alternatives, in terms of parts and drive with some new LPG/CNG characteristics, thanks to the models; as well, we engineered installation of hydrostatic drive. an updated electric drive for TLD has had a busy year, with new models launched and others overhauled Interesting to note here is the

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and size are all well-known and been to both promote good “The global need for understood elements in the distribution practices and pharmaceutical drugs requiring design and build of the ULD standardise the handling of temperature control is growing and, as can be seen, it certainly Envirotainer containers.” alongside the world economy. isn’t a case of one size fitting She continues: “Our latest More countries today have all. An update on Envirotainer’s container, the RAP e2, an active a population where an progress in 2014 was provided compressor-driven heating and increased average income by Lisa Gunn. cooling LD9-size container, is allows for a greater healthcare ”In the past year, Envirotainer still being discovered, so to investment. Parallel to this is has taken several steps to speak, by many customers and the pharmaceutical industry, All-electric bag tractor has just been strengthen its position, the customer demand for this which is developing more and developed by Weihai Guangtai including the opening of a new type of container is growing better drugs; and many of US Headquarters and Cold fast. We are investing heavily in these drugs are temperature- fact that the armed forces are Chain Competence Centre in increasing production capacity sensitive because they are beginning to look at electric New York, a stronger product by implementing smarter biologically based. Another units for deployment in their and service offering, together production methods and by factor is that regulatory bodies fixed depots and sites. with an increase in production investing in more space and are, for the benefit of the “Our diverse range of tractors of its container fleet size to resources – all for the purpose integrity of the product and has also been of interest to satisfy market demand. of building enough containers patient safety, setting up stricter customers in the last year, “Following the to meet, and get ahead of, rules for the distribution of ranging from the Te208, 10 implementation of several demand. I’m very excited pharmaceuticals.” tonne unit for smaller airports successful initiatives, we about the innovations that are to the Te425 crew cab version now operate the largest currently keeping our R&D team Thinking outside the for larger airports, where fleet of active temperature- very busy but unfortunately we box… moving staff from the crew controlled ULDs in the world, cannot share any information room to the remote aprons was approved by the Federal on the subject at this moment Netherlands-based VRR looks an issue - and where using a Aviation Administration and in time.” back on over 40 years of conventional minibus or van the European Aviation Safety Interesting to note, building containers for the was contributing to a high cost Agency. This is an important Envirotainer’s modus operandi is transportation of just about in terms of bodywork repairs. milestone in our efforts towards that of leasing – this is 100% of every product that you care This can often be the case providing customers and the operation. So successful is to mention: typical loads may when normal road vehicles partners with an open and this that the company reports a embrace anything from cars to enter the ramp environment; efficient platform worldwide. year-on-year percentage growth cattle but it also manufactures we were able to provide a ”Most recently, during the Air that is in double digits. lower and upper deck standard tow tractor that can Cargo Europe event in Munich, “All of our core markets, containers, military specification carry five people as well as tow we celebrated the fact that namely EMEA, the Americas containers and temperature- a 20 tonne load. our award-winning Qualified and the Asia-Pacific, are controlled examples, as well “Our range of out-of-gauge Envirotainer Provider Training growing strongly. Currently we as fire-resistant containers and flatbeds has also aroused great and Quality Programme now see extra strong demand in lightweight pallets. All this, as interest, as we can provide a has 500 participating stations. the outbound US sector and well as tailor-made solutions, lie large assortment of bed sizes The landmark five hundredth from some of the emerging within the company’s portfolio. and arrangements to fit all station is that of Kuehne+Nagel markets, where the growth in An instance of the company’s applications, from 15 bags in Amsterdam. The QEP percentage is very high, even skills can be seen in its bovine (the Pe150) to 200 bags (the Programme has led the way for though we are starting from penning system that can be Pe2300) in electric flatbeds. other pharmaceutical handling smaller numbers.” placed on either the lower “Lastly, we have also certification programmes and, Lisa stresses that the or the main deck. A KMP seen an uptake in interest in with 25 participating companies company’s primary focus is that cattle rack can contain up to electric beltloaders in Europe; educating tens of thousands of the pharmaceutical market – five cattle during flight and though these have been long of individuals, the effect has and with good reason. setting up these racks is a established in the US market, straightforward process. Four they are now actively being loose panels are attached considered as an alternative in to each other with a pin/ Europe.” slot connection and are then A final update from secured to a PMC pallet using Weihai Guangtai involves the straps. The door is integrated company’s development of a with the front panel, making it new electric baggage tractor. simple to remove when loading The prototype was released in and unloading. June and sales are expected to Great reliance is placed at begin shortly. the factory on lean processing techniques whilst state-of-the- The ULD art machinery ensures that its output is of high quality. As mentioned at the start, the As in past years, DoKaSch’s ULD sector is a functional area sales in 2014 were mostly which doesn’t tend to see great concerned with its recent key change. Factors such as rigidity, accounts like Jettainer, CHEP resistance to impact, lightness A new US headquarters was opened by Envirotainer Aerospace Solutions, the

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responsible. One example has President, CHEP Aerospace been that of American Airlines Solutions, mentions that CHEP Cargo, where Jettainer has continues to grow year on been contracted to manage its year, with current and new fleet of containers and pallets customers. “Cathay Pacific across the American network. chose us to manage their entire In this example, Jettainer has ULD fleet and we entered been equipping the airline, into long term partnerships with eco-friendly, lightweight with Air France and Singapore containers as part of a five Airlines for their ULD repair and year deal. This will make a maintenance. significant contribution towards “At present we provide our reducing the airline’s level of wide range of ULD solutions carbon dioxide emissions and to nearly 100 airlines including provide fuel cost savings into Air Canada, British Airways, When you need a solution to your vehicle transportation needs… the bargain. In fact, it has been KLM, Qantas and United. We estimated that the lightweight own and manage a fleet of Lufthansa Group, Cargolux and the polypropylene fibreglass container change will provide almost 80,000 ULDs within DPDHL (DHL Express - Aviation). sheet, which is made of woven over 500,000 gallons in fuel our network of more than 380 Marcus Franke, the company’s fibreglass and PET foil, and savings and a reduction of more airports. The majority of our General Manager, relates that laminated on both sides. than 5,000 tonnes of carbon AKE fleet is lightweight and the enterprise delivered ULDs to Its Aeronite RP10 panel is dioxide emissions per year. we are aiming to convert the the requested final destinations an upmarket option, mostly The company’s Martin remaining fleet within a year, as of these customers, on a used for security solutions Kraemer says the operating this helps our airline customers worldwide basis. such as those with solid door model is simple: Jettainer meet their sustainability targets “Fire protection is currently containers transporting high buys the customer’s ULD fleet and reduce their costs. one of the key topics being valuable goods as well as for then determines, through its “Our ULD management discussed within the air cargo main deck containers. This is in-house experts, just how customer portfolio is very industry,” he mentions. “From extremely robust and made many units are required, given broad, ranging from major DoKaSch’s point of view, new from Dyneema. the routing network. A more passenger and all-cargo carriers standards in relation with Fire In keeping with the growing accurate number of containers to smaller regional and leisure Resistant Containers (FRC) interest in the cool chain and is then leased back (typically airlines. Our fleet is a mixture or Fire Containment Covers the logistical considerations on a five year term) to the of customer dedicated fleets (FCC) for lower deck (class arising therefrom, the client. The lease takes care of and our own IATA code R7. We “C” compartments) and main company has also a dedicated repair and maintenance as well tailor our outsourcing proposal deck (class “E” compartments) temperature solutions division. as depreciation. When a ULD to the airlines’ needs and we will lead to a different kind In conclusion, DoKaSch finally reaches its end of life, work with them to understand of purchasing strategy on the notes that there is a demand then Jettainer will replace it. their key objectives so that we part of airlines and pooling for airfreight pallets with Usually, a Jettainer staff member can provide them with better, companies.” However, it is tare weights far less than is slotted into the airline so simpler and smarter solutions not thought likely that this 100 kilogrammes within the that communication and quick not only for their ULD needs, will involve a completely industry. However, in terms decisions are facilitated. but corporately as well. The different design of existing of total cost of ownership, it Martin confirms that the level of interest is growing as ULDs. Currently, DoKaSch is is not easy to develop such a concept is sustainable (virtually airlines look for ways to reduce heavily involved in developing unit, since it is something of all his clients have renewed their costs whilst improving the future solutions to support its a technological leap. Having after five years) but that efficiency and simplicity of their customers. admitted this, it is worth noting outsourcing, whilst cost- operation. Lightweight has been one that various manufacturers effective, still has a long way to “We also won IATA’s topic on the company agenda are conducting research in this go. “We believe that only 10- inaugural Air Cargo Innovation although this has not yet area. However, at this stage, 12% of the market is involved. Award with our CanTrack reached its climax; the company there is no commercial product Really, most costs have already device which turns containers feels that there is still room readily available. been harvested in this industry into smart ULDs. At present for further development in but what we offer is the last of this is the only tracking solution this respect. It believes that The management the low hanging fruit; however, approved by the FAA for currently the industry looks for specialist people do need to walk use on board aircraft during AKE, the most common type around the back of the tree to flight and provides real-time in the industry, and units are Jettainer, a wholly owned find it. We’ve had more and information on the movements typically with a tare weight subsidiary of Lufthansa Cargo, more requests for proposals of the container and its of less than 60 kilogrammes, currently manages a fleet recently – and we have more cargo, in addition to data on since this lowers the likelihood of more than 85,000 ULDs customers in the pipeline for temperature, humidity and of damage. DoKaSch can offer for 17 airlines and operates this year. At the beginning it impact. We have successfully various modular options for at more than 450 airports was hard to convince people of conducted our field trial with interested parties: these include around the world. It’s thus a the logic behind the idea but Air Canada, Cargolux and the Thimpfi panel, a standard sizeable operation and over that’s changed a lot. In fact, we Hawaiian Airlines and we panel, which is mostly deployed the last 12 months, Jettainer confidently expect to double look forward to offering this for lower deck containers for has continued to add clients to Jettainer’s size within the next breakthrough tracking solution the transportation of baggage, its portfolio and increase the five years.” to our customers in the near standard cargo and mail; and number of units for which it is Finally, Dr Ludwig Bertsch, future.”

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incidents,” he declared to those present. Usually, there follows a Circle of safety spell of analysis, in which a lack of training is often identified; this is deemed to be the answer In June this year London’s Heathrow was the venue for safety-minded professionals. but in fact, it is not really the root cause. But what happens? hen you’ve around Corrective action, which 150 delegates in a typically translates into yet more room, all with the training… common mandate of safety, Richard firmly believes that then logic dictates that there safety goes much deeper than is going to be some useful that and that there shouldn’t interaction. This indeed proved be a focus on training as the to be the case over the two day sole objective. After all, safety event, which was held at the professionals want people to Sheraton Skyline. It was also learn – but how exactly do encouraging to see attendees they ensure that learning takes from Asia and Eastern Europe place? In the final analysis, as well as the US and the learning is what the individual Middle East: in fact, it was a does, whilst training is what truly international gathering. Bring stress into the equation obvious). Standardisation might they receive. On that basis, Robust speakers delivering and that ratio changes to one be a desirable Holy Grail but people learn more from thought-provoking papers in two… He posed another more often than not, uniformity experience, in other words, would not have been an over question: was error down to is compromised by cultural being outside the classroom. exaggeration at the event: the stupidity or was it down to differences and experiences. Statistically, it appears that it’s first paper, from psychologist expectation bias? Ultimately, Ergonomics, at the end of the the more qualified handlers Barry Davies, of ERM Global it was all about how people day, is fundamental though. who are likely to have an Risk, ably proved the point. performed a normal job on Of great interest was Barry’s accident on the ramp: this Barry has a wide experience of a normal day. Three areas comment to the effect that speaks volumes about the aviation, having worked in the required identification and you can’t actually make things whole subject area. sector over extended periods. understanding in any sort of safe; in his view, safety was a In closing, he urged delegates He mentioned the fact that study: these were physical by-product. Procedures and to ensure that training only 30 years back, 70-90% of ergonomics (which includes processes have to be kept occurred where necessary errors were human rather than biomechanics and health and simple and if you can ally and that training should be mechanical; today, that ratio safety); cognitive ergonomics organisational integrity with conducted for purposes of has not really changed. Thus (to do with human capabilities technical integrity, then you ROI. There should be a focus the understanding of human and limitations); and socio- should see enhanced asset on learning solutions – and factors was, and still is, the key technical ergonomics, which performance. If, he asked, training ought to be able to to ground damage but when revolves around interaction GSE is not delivering on its be measured through the the bigger picture is broken between people, assets and promise (and ground damage expedient of learning. Training, down, that self-same image processes. statistics would tend to support after all, should be the first, and changes. Safety, he averred, Key questions, such as that assertion), then why go not the last, step. shouldn’t have a commercial whether a task is feasible and on buying it? Is it all about value and with the coming whether the man/machine price? In his view, GSE was Pyramids and of regulation (IATA’s IGOM, interface is working, had to environmentally-dependent and practicalities incident reporting and the like), be addressed. The fact of the there was plenty of scope for there should, in theory at least, matter is that a human being’s enhanced safety features. After BST’s Martin Dean spoke to be the foundation stones for ability to function at 100% can all, he wryly noted, only a rich the audience on the subject of an enhanced environment. easily be impaired: drop the man can afford to buy cheap Serious Injury and Fatality (SIF), All that said, he uttered what operating temperature to 10ºc shoes… outlining the fact that this was was probably the feeling of all and reasoning and memory more likely to occur during the present, that ground handling deteriorate by an alarming Training or learning? performance of routine, rather tends to be reactive rather than 28%, for example. Moreover, than extraordinary, tasks. The proactive when it comes to the a task has to fit the procedures Consultant Richard Howard traditional safety triangle, he matter of improving the status and in this instance Barry followed in his metaphorical believed, was not predictive quo. quoted the oft-encountered shoes, kicking off with the and indeed, contained a subset “We know more now than problem of switchgear sited too premise that training was within, perhaps of around 21%, ever before about human close together for an operator not learning, and then going that accounts for SIF exposure. factors – but this area is still not wearing gloves. Another on to explain the important It was a popular fallacy that dealt with properly.” A telling glaring example involved that differences between the two you could change the tip of comment, to be sure, which of a simple toggle switch on nouns. In asserting that much the pyramid by addressing the he reinforced by some simple a beltloader: these can be training today is essentially a base; indeed, insofar as he data relating to reliability. found to operate forwards box ticking exercise, Richard was concerned, both SIF and When a person is in a stress- and backwards (which makes was at pains to stress to the non-SIF reports generally have free environment, failure rate the choice more obvious for a audience that there should be a the same root causes. Senior frequency in a given action ramp worker) as well as laterally move away from this process. leaders needed educating on is around one in a thousand. (which makes it much less “Programmes don’t avoid SIF and the ramifications of

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incidence, which could be either irrationality of this business safety expert began with an Why had the event life-altering or life-threatening. It was that of the recommended encouraging chart, showing occurred? In this instance was equally important to come distance between the that the frequency of ramp it was down to erroneous to terms with SIF precursors and passenger steps’ leading edge incidents for his company was markings on the ramp. Wing to be knowledgeable about and the fuselage: this may in decline. He was firmly of walkers would have prevented their origins. SIF potential also vary from one inch to four, the opinion that a zero could the accident but it was not needed definition and all this according to carrier. And then be reached (which was not BA’s policy to employ them on detail ought to be woven into there’s the client who permits everyone’s belief, it ought to tows of this nature. an existing SMS to bolster the the rubber bumper on a be said) and that was his goal. Ian emphasised to the product. beltloader to be lightly touching The blending of two audience the requirement for In conclusion, he believed that although the rubber must not companies (Aviance and Plane a cross-departmental approach SIF exposure recognition was be deformed… Handling) into a workable to the problem of ground a core responsibility and one On the matter of the whole had taken time but damage, within which it was that ought to be taken up by a beltloader, 78% of his carriers the fusion was now bearing useful to identify trends and work group, with which he was do not allow the belt inside fruit. He admitted that a great study operating procedures. extremely happy to get involved. the hull, whilst 7% do permit deal had had to change, that Feedback from GSE operators this. A significant 15% have dnata’s philosophy needed to was useful, as was comment A world of difference no preference. Then there was be sown and reaped and that, from the manufacturers: after brake check distances – again, most important of all, there all, GSE could be modified in Some readers will recall that Barry was able to divulge was no single answer to the the light of experience. Barry Hinxman contributed differing requests. What conundrum of ramp damage. Speaking from the airline’s an editorial recently on the happens when a brake test is At bottom, recruiting the point of view, Ian went on topic of audits. For the Safety done, and then the driver goes right people was the best start; to underline the importance Meeting, Aviator UK’s Health straight to the next job – is the thereafter, the moral, physical of getting the structure and Safety head turned his process religiously repeated? and conceptual attributes all right, which entailed regular attention to the thorny subject Banksmen also came in for had to come into focus. It was meetings, the setting of of standardisation, arguing comment. You might think important to be able to show targets and the fact that that complexity needed to that this aspect was pretty employees a progression route, aircraft damage must be on be engineered out of any basic but here, also, practice or some sort of promotional the agenda. BA, it seems, procedure before it could be varied, according to carrier. pyramid. Speaking for the logs about two incidents a considered safe. GPU positioning was touched handler, the purchase of day across its operation: as a To bolster his comment he upon (it was remarkable how new equipment had boosted standalone statistic it does not showed a slide taken from many airlines thought that their morale on the ramp and the mean much, and those logged the 2010 IGHC in San Diego. deployment was optimal); and fostering of esprit de corps was events can be extremely minor It related to the ISAGO/IGOM he mentioned a client whose progressing well. And whilst indeed. An open reporting initiatives and contained six aircraft is handled in one way there had been something of culture was another essential points. Sadly, little seemed for most of the week but on a poor company reputation at ingredient within the mix; to have changed in the the days that it is wet leased, Heathrow in the past that, he staff must not feel inhibited, intervening five year period. there are differing protocols. was delighted to say, had since otherwise the information IGOM was not being followed Given such a diversity of changed dramatically. would simply go underground. and standardised training opinion, it’s small wonder that a Like other speakers, Steve Reporting also needed to be remained a dream. Airlines handler can become confused, expressed his surprise at the a simple process; once all were still bickering over such moving rapidly from task to lack of standardisation within that was in place, resources basic procedures as chocking task. the industry but fervently had to be allocated to fix any and coning and there was He pondered on what hoped that a more uniform shortcoming. Accountability nothing happening in terms of needed to change. What approach might be on the reviews were also a part of the the introduction of common about the legacy baggage that horizon. programme and there was a standards to reduce ground hinders some from moving need for a consistent approach damage. Monitoring of forward? And when someone The incidence of incidents towards those individuals who standards was occurring here does something in a certain had damaged an aircraft. and there but there was no way, who’s to say that it is the When you begin your attempt being made to identify safest? In his mind, the status presentation with a short video Airport report airports and handlers who quo has to be challenged – it showing an aircraft being were not meeting the desired was that simple. The IGOM, towed, and subsequently Speaking on behalf of standards. Barry admitted, had plenty of clipping a hangar with its wing, Heathrow airport (HAL), Nick This disparity of operating potential but the industry had you have to admire the sheer Platts gave an optimistic procedures was then to want it to happen. Indeed, courage of that presenter. introduction, saying that ramp summarised in a couple of from 2016 the IGOM has to be Such was the case with Ian feedback was indicating that charts. Of Aviator‘s client base, followed as industry minima – Swallow, BA’s Corporate Safety the situation today was better 87% of its customers prefer but that’s all. Ultimately, service Manager, whose incident was than it was five years back, that an aircraft is not touched, providers, airports and carriers captured on a security camera. although statistics suggested with 6% allowing a light touch. all had to buy into the concept. (A delicious irony, not related otherwise. The T2 focus had Intriguingly, the remainder have on the day, was that the driver started well before the terminal no set guidelines. More bizarre A zero hero was in fact a Health and Safety went live and this forward still, no one segment exhibits professional. All of which thinking was a veritable asset a greater incidence of ramp Challenges on the ramp was simply serves to underline in the business. Interestingly, in damage than the other. the underlying theme of the recurring theme of the his experience it was the wide- Another example of the Steve Szalay’s paper. Dnata’s Stakeholders’ Meeting). bodied aircraft that were more

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prone to damage. that a less cluttered ramp was staff had been empowered; concomitant challenges and His solution to the ground indeed a safer place in which Safety and Quality Assurance Simon reiterated that a soft damage problem borrows to work. had been melded; and better blow to a composite panel from Star Wars: C3PO. communication had helped was actually worse than a Collaboration, Consultation, Tiger, tiger… foster the initiative. The vehicle hard, direct impact. It was Compliance, Performance is thus driven by the elements of this kind of information that and Overwatch sums up the Teamwork is all – and motivating supervision, team involvement required understanding and acronym. Adopt these tenets, that team is essential to a and individual behaviour. disseminating to those on the and things will improve, he successful outcome. Speaking ramp. believes. On his wish list was for Bangkok Flight Services, Just culture – on the way The ten minute turnaround that of a common turnaround Maurizio Anichini explained fi lm, specially shot by Ground at Heathrow (just how diffi cult how he had developed the Tiger Day two was a mixed bag, to Handling International at is this, one wonders?) and a Team to address safety issues say the least. The CAA’s Simon Heathrow with the help of greater engagement between and how, through the setting Roberts began, by enlightening HAL, Virgin Atlantic Airways, managers and staff: when this of performance measures the audience on the matter of dnata and Gate Gourmet, is effected, there is a much and encouragement, they the changes to the reporting showed plenty of errors – and better outcome. were focussed on increasing regulations that will become delegates were kept on their Of note was Nick’s fi ndings the number of hazard reports law in November (see page 6 toes noting them down. Some that there was no perceived and reducing the number for fuller details). lively discussion followed, which correlation between the of recordable incidents by a Essentially, these changes was echoed after attendees number of handlers at a hub useful percentage. Basically, will improve the current listened to ramp worker replies, like Heathrow and safety inconsistencies that dog the EU; taken anonymously across three infringements; nor was in the process, the formulation continents, on the subject of he aware of any reason to of an event database is seen as wages, safety, fi t for purpose believe that a bigger handling a core attribute to this initiative. GSE and other issues. There company should be any more It was important, he repeated, were some home truths – and prone to an accident than a to get around the negative some alarming admissions small one. On the subject of attitude towards reporting that about accepted practice. If the advantages of fewer items was prevalent in some areas. nothing else, it gave those of GSE on the ramp there was With the arrival of composite present plenty of food for some evidence to suggest Tiger Team unleashed at the meeting materials have come thought on their return journey.

GHI issue – October 2015

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Regulating the ramp Andrew Badham, Policy Lead Aerodromes at the British Civil Aviation Authority, asks whether ground handling regulation can really make a difference.

rom my earliest memories, Australasian Aviation Ground Adding to the problem on the ramp? aeroplanes and all things Safety Council, to name but The general global aviation have filled my life. a few. We have also seen the The transfer of ground consensus is, unfortunately, I consider myself fortunate from development and introduction handling responsibility has also NO. a career perspective that I have of Safety Management seen considerable pressure A number of States within worked in the industry for over Systems in aviation, driven by on ground handling service ICAO have aired concerns 25 years, in air traffic control and the International Civil Aviation providers to reduce tender/ that incident reporting is still aerodrome safety. I now work for Organisation. contract prices, which have showing an upward trend the UK Civil Aviation Authority - The same period has also resulted in fairly low paid and not only encompasses poacher turned gamekeeper, you witnessed considerable changes seasonal staff with high aircraft ground damage, but could say! within the ground handling turnover, limited staff training, also misloaded aircraft and In 1995 I was part of the environment at airports. Data a reduction in the quality of improper de-icing operations. original CAA group that from the Airport Services equipment maintenance and These are all hazards to the developed CAP 642 – Airside Association indicates that poor re-investment in new aircraft and passengers, as Safety Management. At that over 55% of global handling equipment. And all of this is often there are few “safety time airside accidents and operations are now conducted occurring on an airport with barriers” to detect them. Of incidents were seen as a growing by independent handling variable rules and regulations greater concern is that often problem and we attempted to companies. A number of sources for airside safety and aircraft the flight crew are unaware of provide UK industry with some also suggest aircraft ground turnaround. Much of this has the hazard, and depart with a best practice guidance. Since damage costs of between US$5- been driven by the changes to potentially serious defect. that time we have seen a great 10bn per year. Unfortunately, ground handling liberalisation ICAO itself set up a Ground deal of excellent, well-meaning personnel working airside are in attempts to improve Handling Task Force in 2014, operational guidance being still being injured and killed and competition. with the express remit of developed by IATA, the Airports ground handling equipment and With all this as a backdrop, carrying out a gap analysis of Council International, the Flight airport facilities continue to be I have a question for you – are current and planned ICAO/ Safety Foundation and the damaged. things any better (ie safer) out industry provisions for ground

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handling and to provide Changing the status quo ground operations near/with And so we move on to this recommendations for future aircraft (fuelling, catering, issue’s selection of real-life ramp ICAO work. The GHTF, working But despite many decades baggage and freight loading/ incidents, which once again serve with key industry partners, is of best practice, guidance unloading) to remind us that even the most currently looking to develop documents, safety initiatives, 6. Mandate minimum standards basic of tasks can run awry… a document that identifi es new audit schemes and so on, for ground support equipment and highlights best practice in we are still having the same 7. Stricter control and guidelines Coming or going? ground handling operational accidents and incidents: so are for sub-contractors procedures and how to we actually learning anything? 8. More control regarding ramp Confusion on the ramp isn’t as implement SMS with the There is still a wide disparity markings, for aircraft stop uncommon as you might think. ground handling environment. in standardised operational points, for GSE positioning, Take the following example, Looking at Europe, there are procedures, with many ground parking, GSE movement and where a member of the ground anticipated extensions to the handlers having to train staff in lighting crew approached an outbound Basic Regulation to include several methods of handling the 9. A mandatory reporting of aircraft and positioned his ground handling from a safety same aircraft but from differing accidents and incidents to an ground equipment, whilst the perspective. We are expecting airlines. The more variation we agreed common format aircraft’s engines were running. to learn more about this later have, the more likely we are to 10. Ramp safety training needs It appeared that the ground in the year. I also hear many continue having accidents. to comply with internationally crew had mistaken the aircraft ground handlers, airports and How do we get the balance agreed standards with particular for the next inbound aircraft… industry representative groups right? I do not believe more reference to apron driving Fortunately, the Captain had asking for more regulation. of the same is not going to 11. ICAO to ensure that ground checked left as per standard As a regulator, the UK CAA work; however, targeted global handling activity is subject to procedure prior to taxi-ing and is under pressure to both improvements, together with appropriate oversight had noticed that the ground protect the travelling public appropriate and proportional 12. GSPs to be active in airport crew were approaching the and ensure regulations remain regulation, might just be the safety committees aircraft. To his eye, they had proportionate. Therefore, answer. The ICAO GHTF was positioned the GSE and were there is a balance to be struck presented with a long list of This is quite a large list but simply waiting for the engines – we cannot be seen to over possible improvements by questions exist as to a) Which to spool down. In his report, the regulate, although currently experts in the ground handling areas need regulation? b) Who Captain wrote that the handlers the ground handling sector in community; I have selected a performs the oversight? c) How had mistaken his (outgoing) the UK is not directly regulated dozen key responses below. much will it cost the industry? fl ight for the next inbound by us. We do have oversight of and fi nally d) How much safety aircraft. He duly signalled to the the operation to some degree 1. The need for standard safety benefi t and safety improvement ground crew that he was ready through our responsibility to operational procedures on the can be expected? to taxi and that the GSE should ensure airlines, as part of their ramp Taking all this into account, we be removed. His hand signals SMS, provide oversight of 2. Mandatory SMS for ground as stakeholders in civil aviation were eventually understood, ground handling, either of its service providers are approaching an important after which he was able to own or third party providers. 3. Requirement for States to time. Therefore, here is my fi nal depart. Similarly, we do expect regulate ground handling safety question (and challenge) to aerodromes to set standards of 4. Mandatory emergency industry and regulators alike: Power mad airside safety and service level response and contingency If regulation is coming from agreements (including safety) planning policies Europe and/or ICAO, what type of In this next case, the story with the licensed ground 5. Risk assessment and safety regulation would actually make a revolves around a GSE handling companies. rules related to all simultaneous difference and improve safety? malfunction. Whilst regular

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maintenance and the operator’s The aircraft then taxi-ied happens so frequently. Indeed, artificial intelligence. However, schedule should figure largely on to the stand and the there are GSE manufacturers in some instances, such as in any GSE owner’s operation, aircraft engines were shut who can supply these units where spatial measurement occasionally, just occasionally, down. However, during with a fail-safe system installed and awareness are concerned, something fails. At the time disembarkation, the last couple – so one can only assume that occasionally the cranium’s grey of writing it was not known of passengers mentioned to the not too many handlers feel the matter fails to deliver. whether a basic mechanical Captain that they thought the need for such levels of safety In a recent incident, a B737- failure was the cause of this steps had impacted the aircraft. technology… 800 was involved. A ramp incident. The Captain’s subsequent visual In this instance, yet another worker was charged with A Fokker 100 was in the check under the wing revealed mobile GPU was driven off towing a set of steps between process of being de-iced in scrape marks on the underside whilst still attached to the the length of two aircraft, a preparation for departure when of the left wing, in front of the aircraft. This unit was parked B757 and the B737, which the adjacent APU emitted a aileron. at the time and waiting for the were on adjacent stands. On loud bang. A maintenance It is not known whether the aircraft’s start clearance when the way, the driver misjudged access panel flew open, steps were actually wrongly it was driven away. Engineers the gap between the wingtips, releasing spurts of flame, which positioned or not, but clearly, were then called to assess the which was around five metres, was succeeded by a second in this case, there had been no level of damage; predictably, and scraped the trailing edge of loud bang and a pressure wave margin for error. the plug was damaged in the the B737’s port wing, causing that actually shook the de- incident. It transpired that the a 40 millimetre gash. Although icing vehicle, occasioning the Technology to the rescue ground service personnel had it was a very minor incident in operative to duck for cover in requested the removal of the some respects (and there were his basket. Débris from the APU This next episode starkly GPU with normal hand signals no passengers on the aircraft actually penetrated the aft walls illustrates the importance of given from the flight deck. at the time of the impact), of the cabin and hit the backs keeping an airport FOD-free. nonetheless the aircraft had of flight attendant seats. The For many stations today, In the balance to be taken out of service for crew then received indication FOD monitoring relies on a repair. of an APU malfunction and manual process but in this As the B777-300 was settling the unit was shut down. particular instance, the airport’s because of the refuelling Under pressure Fortunately, there were no automated system came to the operation that was being injuries. rescue of an aircraft, proving carried out in conjunction Here, another of Boeing’s It transpired that the APU categorically that investment in with cargo loading, door 5 finest, this time a B767, was pressure disk had fractured and such technology is not wasted Right, which was open for the readying for departure. The that the turbine disk had been investment. benefit of the catering services, aircraft was set to leave the badly damaged. If nothing else, The Boeing 737-800, with impacted the loading deck of stand at 1035 but there were the incident serves to show the 181 people on board, had the catering truck. only two people available who forces at work in an APU and taken off and was en route To compound the problem, were ready for the pushback: how dangerous it can become to its destination when the the catering personnel were attempts were then made to when something fails. crew decided to return to the unable to lower the truck since secure a pair of staff to act original airport after receiving it had recently been delivered as wing walkers. Pushback Stepping out… information that one of the and they did not know how subsequently commenced aircraft’s tyres might have to effect this operation. The but as it got underway, the In this incident, an A319 hit been damaged on take-off. engineering department was towbar sheared. An engineer a set of steps whilst taxi-ing Substantiating this message then called to resolve the arrived on the scene to find on to stand. During the event was the fact that some tyre impasse. The freight that was that the reason for the towbar the parking guidance had débris had been found on the in the rear hold was offloaded shearing was down to the not been turned on, so the departure runway. The aircraft to alter the aircraft’s balance fact that there was no bypass aircraft stopped on the taxi-way duly returned and landed and once this action had been pin installed in the nose gear. centreline. After approximately safely about 85 minutes after performed, the truck was then After some investigation, it a minute, the guidance system the decision to turn around moved clear of the aircraft. The was revealed that someone was switched on by a ramp had been taken. The outboard door function was also checked had removed the nosewheel agent, who was initially in right main gear tyre was by the engineers and was pin, which had been inserted a tug connected to a set of subsequently found inflated but found to be satisfactory. the night before. As the steps, which was parked to the lacking its tread. As a footnote, this appeared engineer noted, this was a left of the stand. The correct A replacement aircraft was to be the second incident that very dangerous thing to have aircraft type was displayed on sourced so that passengers had been recorded with this done, given that there was the guidance monitor. As they could continue their journey. particular catering truck… around 3,000 pounds of were commencing the turn on pressure coming up against the to the stand, both the Captain Making the wrong A question of judgement towbar because of the pin’s and First Officer noticed the connection absence. Fortunately there proximity of the set of steps to The human brain is a wonderful was no damage aside from the left of the stand. The flight Does there have to be thing – which is arguably why that occasioned to the towbar crew discussed the position of legislation passed that will it has yet to be superseded by head. the steps between themselves finally prevent a GPU from and the Captain noticed that being towed away whilst it is Got an incident or a safety-related story to share they were positioned between still plugged into an aircraft? a pair of solid white lines, which Given that this is a pretty with the industry? Simply write to the Editor: is normally considered a safe basic error, it’s all the more [email protected] clearway. astonishing that this accident

064-066_Aug15_RampSafetyBrief.indd 66 10/07/2015 11:02 AUGUST 2015 GROUND HANDLING INTERNATIONAL CONTRACT NEWS 67

The new low cost Indian WISAG Groundservice carrier Air Pegasus, which is Koln, a subsidiary of WISAG based in Bengaluru, has taken Aviation Service, has taken to the skies. The airline itself is over the aircraft handling of taking care of the passenger airberlin at Cologne/Bonn services side whilst ramp airport. The services offered services and assistance has include the loading and been contracted out to Globe unloading of aircraft, baggage Ground India. and transportation services, as well as moving aircraft. AeroGround Flughafen In an average week, WISAG München has been awarded employees are responsible one of the three licences to for around 160 airberlin provide ground handling departures. services at Berlin-Schönefeld airport. As a result, AeroGround Swissport International will operate a second handling and Swiss WorldCargo will station in Berlin, alongside its continue their strategic existing one at Munich airport; handling partnership until this started in July and the 2020. The newly signed licence is valid until 2022. agreement extends the successful long-term co- Swissport International operation between Swissport has announced that it has and the air cargo division of been awarded the second Swiss International Air Lines for ground handling licence for another five years. the Kingdom of Saudi Arabia. Swissport Saudi Arabia, which Fiji Airways has appointed is currently being established, Aero-Care Flight Support as its aims to start operations towards new ground handling company the end of 2015 and will be across its New Zealand providing ground handling operations. The airline also services at the Kingdom’s three announced that the provider main international airports of would also handle operations Celebrating Jeddah, Riyadh and Dammam. related to ramp and customer The licence agreement was services, aircraft cleaning and due to be signed during the baggage claim in Auckland, better airports course of May and includes the Christchurch, and its soon- full scope of services including to-be-launched services in passenger, baggage, ramp and Wellington. th aircraft services for a period of 20 anniversary – inter airport Europe ten years. Virgin Atlantic Cargo has Excellence for the airport industry awarded a cargo handling Iberia Airport Services has contract to dnata in Australia signed new contracts to serve covering Sydney, Melbourne four more airlines using Spanish and Brisbane airports. Under airports, namely Cubana de the terms of the new contract, Aviación, Privilege, Atlantic dnata will handle cargo carried Airways and Alitalia. on board ’s daily Iberia’s airport handling flights to and from Sydney, division will attend more than Brisbane and Los Angeles, 100 flights a year to Madrid and the airline’s three flights a by Cubana de Aviación. It also week connecting Sydney and renewed its contract to serve Abu Dhabi. Virgin Atlantic is 20th International Exhibition for Airport non-regular flights by the contracted to Virgin Australia Equipment, Technology, Design & Services Majorca-based Privilege Style. and manages all of the airline’s It will also perform handling long haul international cargo services at Majorca airport, capacity. in addition to those operated in Barcelona, for Atlantic Colombia-based low cost Airways, which flies from Spain airline, VivaColombia, has 6 – 9 October 2015 to Denmark’s Faroe Islands. extended its contract with AJW Lastly, it has signed a contract Aviation, for the provision of Munich Trade Fair, Germany to service Alitalia’s four charter component power-by-the-hour flights this summer to Alicante. support for a fleet of A320s This signifies the recovery of that is anticipated to grow www.interairport.com/europe Alitalia as a customer after a to ten aircraft by the end of lapse of several years. 2015.

067_Aug15_Contracts.indd 67 23/07/2015 09:58 1st Americas Ground Handling International Conference 22-24 September 2015, Hyatt Regency, Miami

Conference sessions will be held in Spanish and English

Building on over 20 years of international conference experience in the We have support and commitment from some of the region’s leading aviation industry, this new event will speci cally target the Americas ground handling companies, airlines and service providers and it is region and address regional issues that the growing ground handling essential that the content of this rst conference addresses the needs of industry faces. High level presentations and a discussion panel covering this growing market sector. relevant global events are also lined up for this event. • Unrivalled networking opportunities • Personally arranged One-to-One Meetings • • Workshops and Special Interest Groups • GSE & IT Supplier Exhibition •

TOP INDUSTRY EXPERTS... Keynote welcome Improving safety by Understanding the Ground handling services Emilio González centralising load control region’s key legal issues - one size doesn’t t all MIAMI-DADE AVIATION Nick Yeadon Diego Raul Gonzalez Rodrigo Martins DEPARTMENT AIR DISPATCH AEROPUERTOS ARGENTINA 2000 TALMA AIRPORTS SERVICES Regional business & Regional airport Safety on the ramp Challenges & opportunities nancial overview development & growth Bob Baron for cargo handling Gustavo Di Cio Javier Martinez THE AVIATION John Batten ABIAX AIR AVIATION ACI-LAC CONSULTING GROUP WORLDWIDE FLIGHT SERVICES

The perfect SLA? Margaret Giugliano How IT can improve your Achieving the desired network MCBREEN & KOPKO operational eciency service delivery standard The airline/handler partnership

CONFERENCE TOPICS INCLUDE... • The challenges of working with the privatised airport sector - cost vs. facilities and existing infrastructure constraints • • The need to understand and negotiate the right SLAs every time • • Safety on the ramp - understanding human factors • • Ground handling services - one size doesn’t t all airlines • • Cargo handling - improving the handling ow • • Regulating the ramp - how will the new regulations aect your business? • • A nancial overview of what the region oers now and in the future • • Labour availability and cost: is it possible to deliver a quality service to airlines despite continually disrupted service schedules? •

PLUS... What makes a GHI event special is the personally organised One-to-One meetings, this meeting concierge service is all part of your delegate fee. We will arrange and con rm your meetings in co-ordination with you and your schedule and provide individual meeting rooms for your meetings.

Alongside the conference sessions and One-to-One Meetings will be a GSE & IT Supplier Exhibition. A select number of stands and sponsorship opportunities still available. For further information on exhibiting and sponsoring please contact [email protected]

The conference will be staged at the Hyatt Regency Miami, a top waterfront hotel which oers fantastic guest room and conference facilities. We have negotiated a special discounted room rate for our delegates, so make sure you book soon to take advantage of these special deals.

For more information please contact: Tel: +44 1892 839207 e-mail: [email protected]

068-069_Aug15_GHIGHI August 2015 DPS tim Americas revised.indd conf.indd 2 68 7/28/201528/07/2015 9:49:42 10:12AM 1st Americas Ground Handling International Conference PROGRAMME 22-24 September 2015, Hyatt Regency, Miami 22 September 2015 1515 - 1540 The airline/handler partnership 1230 - 1400 Lunch & Registration for delegates attending Avianca (invited) the supplier’s workshops & Table-top Exhibition 1540 - 1550 Q&A 1400 - 1700 Scheduled One-to-One meetings 1550 - 1625 Understanding the needs of the LCC 1400 - 1425 Interactive Workshop 1 GOL (invited) 1625 - 1635 Q&A Conference 1440 - 1505 Interactive Workshop 2 sessions will be 1520 - 1545 Interactive Workshop 3 1635 - 1730 Networking cocktail & light refreshments held in Spanish 1550 - 1615 Interactive Workshop 4 1730 - 1900 Delegates’ leisure and English 1615 - 1700 Co ee break & Table-top Exhibition 1900 - 2200 Delegate Dinner at The River Walk Terrace 1700 - 1830 Delegates at leisure 1830 - 2100 Networking Dinner Party & Table-top Exhibition Day Two: 24 September 2015 0900 - 0930 Co ee & Table-top Exhibition Day One: 23 September 2015 0930 - 0940 Chairman’s opening remarks 0830 - 0930 Registration, Co ee & Table-top Exhibition 0940 - 1010 Safety on the ramp - understanding human 0930 - 0940 Conference Chairman’s welcome message factors & just culture Building on over 20 years of international conference experience in the We have support and commitment from some of the region’s leading Bob Baron, President, The Aviation Consulting aviation industry, this new event will speci cally target the Americas ground handling companies, airlines and service providers and it is Tim Ornellas, Publisher, Ground Handling region and address regional issues that the growing ground handling essential that the content of this rst conference addresses the needs of International Group industry faces. High level presentations and a discussion panel covering this growing market sector. 0940 - 1000 Keynote welcome 1010 - 1015 Q&A relevant global events are also lined up for this event. Emilio González, Director, Miami-Dade Aviation 1015 - 1045 Improving safety by centralising load control • Unrivalled networking opportunities • Personally arranged One-to-One Meetings • Department Nick Yeadon, CEO, Air Dispatch • Workshops and Special Interest Groups • GSE & IT Supplier Exhibition • 1000 - 1030 Regional airport development & growth 1045 - 1050 Q&A Javier Martinez, Regional Director for ACI, Latin 1050 - 1120 The perfect SLA? TOP INDUSTRY EXPERTS... America & Caribbean Margaret Giugliano, McBreen & Kopko 1030 - 1035 Q&A 1120 - 1125 Q&A Keynote welcome Improving safety by Understanding the Ground handling services 1035 - 1105 Regional business & nancial overview Emilio González centralising load control region’s key legal issues - one size doesn’t t all 1125 - 1210 Co ee break & Table-top Exhibition MIAMI-DADE AVIATION Nick Yeadon Diego Raul Gonzalez Rodrigo Martins Gustavo Di Cio, Director, Abiax Air Aviation 1125 - 1210 Scheduled One-to-One meetings DEPARTMENT AIR DISPATCH AEROPUERTOS ARGENTINA 2000 TALMA AIRPORTS SERVICES 1105 - 1110 Q&A 1210 - 1235 Ground handling services - one size doesn’t Regional business & Regional airport Safety on the ramp Challenges & opportunities 1110 - 1150 Co ee break & Table-top Exhibition t all airlines nancial overview development & growth Bob Baron for cargo handling 1110 - 1150 Scheduled One-to-One meetings Rodrigo Martins, VP Ground Handling Services, Gustavo Di Cio Javier Martinez THE AVIATION John Batten 1150 - 1220 Understanding the region’s key legal issues TALMA Airports Services ABIAX AIR AVIATION ACI-LAC CONSULTING GROUP WORLDWIDE FLIGHT SERVICES Diego Gonzalez, Aeropuertos Argentina 2000 1235 - 1240 Q&A 1220 - 1225 Q&A 1240 - 1305 How IT can improve your operational The perfect SLA? 1225 - 1255 Achieving the desired network service eciency Margaret Giugliano How IT can improve your Achieving the desired network delivery standard SITA MCBREEN & KOPKO operational eciency service delivery standard The airline/handler partnership Iberia (invited) 1305 - 1310 Q&A 1255 - 1300 Q&A 1310 - 1315 Chairman’s closing plenary session remarks CONFERENCE TOPICS INCLUDE... 1300 - 1430 Lunch & Table-top Exhibition 1315 - 1430 Lunch & Table-top Exhibition • The challenges of working with the privatised airport sector - cost vs. facilities and existing infrastructure constraints • 1300 - 1430 Scheduled One-to-One meetings 1315 - 1600 Scheduled One-to-One meetings • The need to understand and negotiate the right SLAs every time • 1430 - 1505 Understanding the challenges & opportunities 1430 - 1600 Workshop Sessions • Safety on the ramp - understanding human factors • for cargo handling throughout the region 1430 - 1600 Session 1 - SLA surgery – (by appointment) • Ground handling services - one size doesn’t t all airlines • John Batten, Executive Vice President - Business Margaret Giugliano, McBreen & Kopko • Cargo handling - improving the handling ow • Development, WFS 1430 - 1600 Session 2 – ISAGO & IGOM – (open session) • Regulating the ramp - how will the new regulations aect your business? • 1505 - 1515 Q&A Monika Mejstrikova, IATA • A nancial overview of what the region oers now and in the future • 1600 - 1700 Farewell Party & Close of Exhibition • Labour availability and cost: is it possible to deliver a quality service to airlines despite continually disrupted service schedules? • The organiser reserves the right to change the published programme if required.

PLUS... sponsored by What makes a GHI event special is the personally organised One-to-One meetings, this meeting concierge service is all part of your delegate fee. We will arrange and con rm your meetings in co-ordination with you and your schedule and provide individual meeting rooms for your meetings. BRAZIL

Alongside the conference sessions and One-to-One Meetings will be a GSE & IT Supplier Exhibition. A select number of stands and sponsorship sponsored by supported by media sponsor opportunities still available. For further information on exhibiting and sponsoring please contact [email protected]

The conference will be staged at the Hyatt Regency Miami, a top waterfront hotel which oers fantastic guest room and conference facilities.

We have negotiated a special discounted room rate for our delegates, so make sure you book soon to take advantage of these special deals. Brazilian Handling Services

For more information please contact: Tel: +44 1892 839207 e-mail: [email protected] www.groundhandling.com/americas

GHI August 2015 DPS tim revised.indd 2 7/28/2015 9:49:42 AM 068-069_Aug15_GHIGHI August 2015 DPS tim Americas revised.indd conf.indd 3 69 7/28/201528/07/2015 9:49:44 10:12AM 70 CARGO COLUMN GROUND HANDLING INTERNATIONAL AUGUST 2015

Playing catch up As cargo airlines and their vendors scramble to catch up to their technologically-advanced passenger counterparts, Gary Peck, Air Cargo Consultant at Mac & Stab Air Cargo Advisory, casts a critical eye over operations in Australia.

dvances in technology The vehicles for all this data free of legacy workplace in the air cargo sector dramatically minimise revenue agreements which has kept it, have long been left leaks, although someone still and other Australian businesses, on the shelf to collect dust, has to enter all this data and out of step with leaner as stakeholders baulk at manage it on a flight-by-flight competitors headquartered in so is operating in a confined taking advantage of the latest basis. In recent years this has Asia and the Middle East. space. offerings. Australia is a case in meant more operations staff Business transformation is A focus on retail has point of this adverse trend. required per flight. Of course the requirement du jour for earmarked existing cargo this is where carriers turn to operators in the Australian terminal sites for new shopping Airline revenue their respective ground handlers market, with dnata now up space. This ever-looming threat accounting to relieve them of such duties. and running since its recent of eviction, which has been With the adoption (albeit very shift to full ownership of its around for over a decade, has Premium carriers have led the slow) of e-AWB, the onus of business in the country. Reviews given cargo terminal tenants charge in the last five years, data integrity has been pushed of infrastructure capabilities little confidence or reason adopting robust revenue back to freight forwarders, and Hermes version upgrades to invest in the upgrading of accounting systems. The bulk where carriers participate in the are high on the agenda. This facilities, most of which are of the field still utilises systems IATA initiative. Specifically, if the will give the handler and its more than 30 years old. All which are up to 30 years old. data is flawed when the freight client carriers much-needed have resorted to establishing Numerous pain points exist waybill message is transmitted improvements to visibility of off-airport facilities for import which discourage carriers from from the forwarder to the CTO, transactions, as shipments operations, which of course making the switch. Cost is an the message may be rejected move through the warehouse involves every ULD being obvious factor, underpinning outright. from airside and change in trucked from airside staging obstacles such as data Customs status. points to so-called Terminal migration from legacy platforms The cargo terminal 2 sites located in adjoining and qualified IT support pre- operators Infrastructural suburbs. With adverse and post-migration to new considerations weather conditions and advanced platforms. These Interfacing with messaging security concerns it is hardly a painful transitions typically systems from forwarders which CTOs in Australia have long desirable situation for any of require 5,000 to 10,000 then populate into carrier sat at the wrong end of the stakeholders - and the near personnel-days and dozens of platforms are the CTOs' cargo the Best Practices Adoption future shows no sign of relief. professionals with expertise systems. Examples include bell curve, some of which is With ULD repair and in cargo and IT. Such projects Qantas Freight with its fairly down to their own decision- replacement due to improper understandably come with a recent iCargo development, making; but all have suffered handling remaining a massive hefty price tag, causing many to cut over in 2011, and Hermes, in the absence of stakeholder cost to the industry, automated defer the decision to invest and operated by Menzies and alignment. State and federal and manual means of unit opt for an upgrade of existing dnata. For Qantas, iCargo was governments have failed to transfer in and around systems instead. a much needed development support the current needs of cargo terminals ranges from Strategic insights delivered after having previously run its the industry and lacked the acceptable to Third World by data analytics have given business processes on a 28 foresight to strategically plan standards. carriers not only greater year-old mainframe. Driven airports and their surrounding transparency of revenue by mobile devices – primarily infrastructure decades in 2015 and beyond transactions in real time, iPads – self-service kiosks for advance, as is required. Sydney but also tools for forward customers at reception and airport is a clear example of this Although incremental planning and market analysis. onboard devices for forklift myopic view, and a poster child improvements are expected, On the flight operations side, drivers in the warehouse, for poor planning. Handling the relatively low tonnage per modern system presets enable real-time visibility of freight roughly 50% of Australia's air annum dictates that Australia parameters to be set that alert movements is offered. For cargo throughput, Sydney is as a whole will not be in operators to inputs which Qantas, this all takes place in hampered by the sea one side, any position to experience may reflect irregularities in the context of a much needed residential and road arteries the benefits of technologies weights or dangerous goods and long overdue business on the other and, just 15 enjoyed at various expansive compatibilities, which may transformation, to make the kilometres from the city, it has terminals elsewhere in the impact aircraft safety. business viable and break literally no room to expand, world for some time.

070_Aug15_Cargo Column.indd 70 10/07/2015 11:04 AUGUST 2015 GROUND HANDLING INTERNATIONAL RAMP SAFETY AWARDS 2015 71 Ramp Safety Awards 2 015 elcome once again to the aircraft fortunately sustained cone, the liners and the fenders with a huge effort, he pushed this year’s Ramp Safety no damage and the slide was would have been affected. the car away from the aircraft Awards page. never deployed. The agent Thanks to his vigilance, serious and started to extinguish the As in past years, the was applauded for his keen aircraft damage at the engine fire by himself with a portable nominations that are presented observation and attention to his start stage was avoided and fire extinguisher. Meanwhile, he here are just a few of those we surroundings. the aircraft was able to depart raised the alarm with the fire collect over the course of the without incident. brigade, which came instantly; year. GLOBALIA HANDLING however, they were not able to Our aim is not only to illustrate (GROUNDFORCE) MENZIES save the car, as it had already to the reader the realities of almost burned to a skeleton. working on the ramp today but Madrid Isle of Man The LSAS Flight Dispatcher also to highlight good practice During 2014, three new courses In this report, ramp Agent John had prevented the aircraft from a and remind ourselves that the were included in the training Mitchell was marshalling a flight very possible fire chain reaction, task of the turnaround can programme for the Ramp Area on to stand 11 when he noticed which could have caused an never be taken for granted. Each and Turnaround Co-ordination that the aircraft appeared to be enormous amount of damage. working day brings with it fresh Area. They were introduced in somewhat lop-sided. Once the The Flight Dispatcher showed his challenges and the chance of the order to improve the working aircraft was safe to approach, extreme responsibility and high unexpected: and it is knowing environment in the airside area, John took a closer look at the levels of personal courage. how to react, or in some cases promote the teamwork and the wheels on the right hand side After a thorough investigation, pre-empt, that wins the day. collaboration between areas and noticed that the tyres were it became clear that the cause But back to the reasons for this and enhance quality and safety both flat. This was reported to of the fire was a short circuit page and the Awards. We are requirements. This new training the PIC and the aircraft was in the car’s wiring loom. The always looking out for examples consists of three courses: Co- declared non-operational for a principal lesson learned after of good practice on the ramp; ordination of Airside Activities; period of approximately three such an incident as this is that attention to detail in a process or Planning and Decision Making; hours whilst the problem was no equipment should be left procedure; any example of GSE and Reporting Culture. rectified. unattended near an aircraft. that has been modified to make The results have since proved it safer to use; or any initiative positive, so much so that in LS AIRPORT SERVICES that has made working on the 2015, these courses have ramp a safer experience. We been included in the training Krakow would like to hear from you on programme for all Groundforce Early one day on a winter’s any (or indeed all) of the above stations. morning, a LSAS Flight topics. In the first instance please Dispatcher began his routine get in touch with the Editor: AVIANCE GHANA duties. He was supposed to [email protected] begin his day by preparing the Good luck with your entry for Accra first flight that was bound for this year’s Awards! The Cargolux B747 was on Warsaw. turnaround at KIA in Ghana. As it was particularly cold, WFS As per company policy, the he decided to start the flight Loading Supervisor, William preparations earlier than usual. Wichita Parker, checked the aircraft on According to the airline’s On December 21, 2014, a WFS arrival for signs of damage. requirements, a heater was ramp agent was working the Whilst conducting his checks to be used in cases of severe early morning shift. As part he noticed a dead bird trapped weather conditions, and such an of his duties he was to bring in the number one engine. He operation requires a few minutes the jetbridge to the aircraft immediately alerted the aircraft more for pre-flight preparation. and unseal it. As he pulled the engineers, who were able to Soon after he had come to jetbridge up to the aircraft, he remove the bird without it a proper parking stand, the noticed that the grit bar for the causing any damage. Dispatcher noticed a strange emergency escape slide was If the bird had remained smell. At first, he was afraid that on the outside. He approached stuck in the engine fan blades there was something wrong the door with caution and duly it would have caused damage with the heating unit, but this opened it slowly. He was then to the blades because when the was working satisfactorily. Soon able to open the main cabin door engine is running, the fan blades after, he spotted some flames without having the slide deploy. become lighter: consequently, licking under his car and seconds Once the door was open he any little impact seriously impairs later, the car burst into flames. called the aircraft mechanic. Even their performance. Even were He managed to release the though the flight was delayed, the fan blades not damaged, the brakes and select neutral, and

Awards sponsored by:

071_Aug15_SafetyAwards.indd 71 23/07/2015 10:03 72 RAMP EQUIPMENT NEWS GROUND HANDLING INTERNATIONAL AUGUST 2015

stain extractor. Provided also lease or purchase,” he added. is a starter kit comprising high As part of the decision to performance detergents and create a dedicated business chemicals, which have been arm and brand to service the provided by Almadion and needs of the aviation industry’s which can be used for both ground support equipment, carpet and upholstery cleaning. NEPEAN Transport has signed The purchaser further a sale agreement with Thai benefi ts from two days of equipment manufacturer, Panus operations and maintenance Assembly, for the Bliss-Fox training, along with consulting brand of aircraft tractors, along from the specialists from Go with the intellectual property Aviation on best international rights. practices, for both internal and “The maintenance team external aircraft washing and for Australia and Asia will cleaning. Finally, the product remain with NEPEAN and comes with a 12 month we will continue to provide unlimited warranty on all ongoing support to our components and parts. existing customers as well as representation in the markets Active in Australia we serve with regards to Bliss-Fox tractors,” Jason More investment at Delhi marked the fi fth anniversary for Australian heavy equipment added. “Besides a broader AISATS as a company providing manufacturer, NEPEAN product offering, the focus Air India SATS Airport Services airport ground and cargo Transport, recently announced of NEPEAN Active GSE will (a 50/50 joint venture between handling services in India. the launch of a new business be very much on partnering Air India and SATS) has further “AISATS is committed to division and brand, that of with our customers to provide invested 57 crore rupees in new India and certainly would like NEPEAN Active GSE. turnkey solutions in total GSE at Delhi International. This to expand its contribution and “This new division is a GSE management. These investment is part of the 85 participation in India’s new natural evolution of the current solutions will deliver the very crore rupees invested in GSE by growth story. Certainly the work we do in supplying best technical know-how AISATS over the last year. The Made in India vision offers innovative turnkey solutions in and expertise in preventative GSE deployed is designed not many opportunities for AISATS, ground support equipment to maintenance and repairs when only to enhance service delivery its employees and partners. the aviation industry. For over it comes to ground support standards but also to improve While we will continue to 20 years NEPEAN has been equipment. operational effi ciency and relentlessly look for new supplying Bliss-Fox aircraft “Additionally, we will now compliance with local airport business opportunities, we are tractors to the market as well also be able to provide the regulations. continuously strengthening our as supporting the equipment. industry with the option to AISATS currently handles existing operations.” The new NEPEAN Active overhaul and refurbish existing around 50% of scheduled GSE division will represent ground support equipment to fl ights daily at the station, Jumbo cleaner unveiled a broader range of ground almost as new condition, but at India’s busiest airport. Some key by ONGROUND support equipment to meet a very competitive cost.” factors that contribute to the the needs of industry. It will high service standards at Delhi Seen at the recent Airport Show also offer innovative options On board with ADELTE are the on-time performance of Dubai was the JumboClean, for GSE fl eet outsourcing,” airlines, professional customer which represents ONGROUND’s explained Jason Watson, ADELTE recently signed a services and smooth passenger fi rst ever GSE solution. This is General Manager at NEPEAN contract with the Civil handling. To ensure seamless manufactured by, and in close Transport. Aviation Authority to improve services and improved faster co-operation with, its partner “In addition to the Bliss-Fox boarding operations at Jinnah turnaround time without Miloco in France, and benefi ts aircraft tractors, customers will International airport, Pakistan's compromising safety, AISATS from the added expertise of Go be able to choose from a range largest international and has deployed a variety of newly- Aviation and Almadion, both of other brands and equipment. domestic airport, which is sited acquired motorised and non- of which are renowned aircraft NEPEAN Active GSE is already next to the city of Karachi. motorised handling equipment, appearance specialists. partnering with world leading The contract includes the including baggage tractors, an The JumboClean 90S is GSE fl eet managers to allow dismantling and disposal of ambulift, air start units, ground equipped with a 90 metre dual the business to offer sound the 12 old passenger boarding power units, both lower and hose for use with all aircraft advice when tailoring product bridges and the design, main deck loaders, pushback up to the A380. A standard and manufacturer selection manufacture and installation units, coaches, toilet and water accessory kit includes multiple to match the customer need of 18 new electromechanical bowsers as well as beltoaders, wands and a separate carpet without brand bias. glass-sided Apron Drive models, baggage trolleys, container “Naturally, customers will along with 12 walkways and 30 trailers and pallet dollies: in also have greater choice in rooftops, which have also been short, the whole gamut of GSE. the type of equipment they designed and manufactured by Suppliers in this context have can now purchase or lease ADELTE. included Air Marrel, Toyota, from NEPEAN. Besides aircraft To complete this gate Charlatte and Hydro. tractors, customers can now solution, ADELTE will also Willy Ko, CEO of AISATS, select from a wide range of GSE deliver 12 of its Zephir PCAs, commented that April 20 2015 for short-term hire, long-term split between 45 and 90 types.

072-073_Aug15_RampEquipment.indd 72 24/07/2015 12:18 AUGUST 2015 GROUND HANDLING INTERNATIONAL RAMP EQUIPMENT NEWS 73

Lektro on a fresh charge comprehensive product in Macau portfolio to include a telematics solution for the effi cient Earlier in the year Lektro and its management of vehicle fl eets. long-term customer, that of Jet The ContiFlexBox will be Aviation, fi nalised a deal on a suitable for use in vehicles new Lektro model AP8850SDA. operating in a huge range of This unit was marked down to different industrial sectors. go to Jet Aviation’s new Macau In particular port operations, operation. where fast loading times and the ease of operation, allowing reach heights from 36.5 inches Lektro pioneered the short downtimes times are the operator to control the (0.9 metres) to 119 inches towbarless market when it vital, the new telematics system loader from either end. (3 metres) for easy loading developed the world’s fi rst provides many advantages, WASP’s walk-behind and unloading at a variety of towbarless tug back in 1967. including minimising costly beltloader also increases safety heights. Combining its towbarless tyre and vehicle damage. and lessens liability when design with state-of-the-art Its application will also compared to drivable units, since Recent Kilfrost workshop battery power has resulted be marketed airside. The its stable, low profi le design a success in a safe, effi cient and combined system, comprising eliminates the possibility of environmentally-friendly tow the ContiFlexBox and overturning or tipping. Usefully, Kilfrost recently held its tractor for the aviation industry. ContiPressureCheck, will be operators can stop the unit with inaugural Aviation De- and Jet Aviation’s new available from 2016. any of the fi ve stop buttons Anti-icing Fluids and Best AP8850SDA (which is certifi ed placed around its perimeter. Practice workshop. to handle up to the EMB-195/ Beltloader is a budget- To protect the operator Delegates from around Lineage) has found popularity priced alternative and other ramp staff, the unit Europe attended the event, in FBO operations because features hydraulic brakes that which was designed to of its versatility. It is compact US manufacturer WASP automatically engage when share Kilfrost’s expertise and enough to handle even the now offers a walk-behind an operator releases the tiller knowledge with industry leaders small Lears and Citations, yet beltloader that features easy, handle. The unit’s towbar and to develop understanding large and robust enough to safe operation at a fraction doubles as a brace between the of the design and key properties handle the entire range of mid- of the cost of a drivable unit’s base and the conveyor for of aviation de-icing fl uids. sized business aircraft such as beltloader. To achieve this, extra safety during maintenance. The two-day event included Dassault Falcons, Bombardier WASP has eliminated the drive Finally, headlights and a beacon presentations on key topics, Globals and Challengers, as components to increase the light illuminate to indicate a live, including the latest working well as the entire Gulfstream unit’s longevity and to lower functional unit is on the tarmac. systems within the de-icing fl eet (including the new G650). maintenance requirements, The unit can be powered industry, together with a This year sees Lektro whilst reducing costs for the by either a Kubota diesel tour of Kilfrost’s production celebrate its seventieth year air travel and cargo handling or a Kohler Command 18 and laboratory facilities at its in business under second industries. petrol engine; the engine also headquarters. generation, single-family The towable units keep provides power for the unit’s Presentations were given on ownership. packages and luggage moving lighting. Additionally, it powers topics ranging from the history as fast as 100 feet (30 metres) a hydraulic pump to propel and importance of de-icing Tyre technology trusts per minute, without sacrifi cing the unit and lift and lower and anti-icing aircraft through telematics control. The belt operates at the boom. An optional rear to technical information on variable speeds in forward and lift kit incorporates a second maintaining fl uid quality and Continental Commercial reverse for easy loading and hydraulic lift to accommodate fl uid sampling. Delegates Specialty Tyres has unveiled unloading, avoiding the need for varying worker or truck transfer were also encouraged to share a new telematics solution: the operator to reposition the heights on the end opposite of their personal experiences the ContiFlexBox. It machine. the aircraft. Standard bumpers and topical discussions were complements the successful A tiller arm, which can be serve to protect the unit and held throughout the event. ContiPressureCheck tyre stowed with the unit when surrounding equipment. Hands-on demonstrations pressure monitoring system, not in use, makes precise Whilst standard models are were also a key aspect of the by collecting and deploying manoeuvring of the machine nearly 20 feet (6 metres) long workshop, allowing delegates tyre and vehicle referenced very straightforward: this from bumper to bumper with to participate and witness data, and forwarding it to enhanced manoeuvrability also a 24 inch wide (0.6 metre) fi rst-hand the equipment that a central server. This new helps reduce the risk of aircraft belt, larger units can also is used to develop and approve addition expands Continental’s damage. Dual controls add to be specifi ed. The loader can Kilfrost products.

2nd African Ground Handling International Conference September 2016

Following the successful launch of this brand new conference for the region, we are expecting over 200 delegates to attend the 2nd African GHI Conference in September 2016. Be sure to look out for future details coming soon at www.groundhandling.com/africa

Eighth strip for GHI August 2015.indd 1 7/24/2015 12:02:26 PM

072-073_Aug15_RampEquipment.indd 73 24/07/2015 12:19 The 17th Annual Ground Handling International Conference 16 - 19 November 2015 Eurodisney Convention Centre, Paris

New for 2015! Special interest streams

Industry bodies, handlers, GSE manufacturers and airlines are requirements. According to IATA, its ISAGO tool is being revamped – unanimous: the Ground Handling International Conference format so how will that a ect the handler? Collaborative Decision Making is works well, exceedingly well, year after year. another hot topic and this, together with the part played by today’s Procurement and Operational departments, will be put under the With its blend of instructive papers, One-to-One meetings, exhibition microscope. and networking opportunities, the formula is tried and tested – and is hugely successful. As ever, attendees can also look forward to an open cargo forum and an industry leaders session, which o er delegates the chance to ask the This year’s event in Paris will be no di erent. Over 700 delegates are questions of the moment. expected and on the agenda is a range of topical subjects. Presented by industry experts, these sessions will have a wide appeal Look out for our popular nancial health check of the sector and a and complement the supplier workshops that will also be staged during presentation on the low cost carrier phenomenon, and their particular the event.

Take advantage of the scheduled One-to-One meetings! At the 16th annual GHI Conference over 2,500 scheduled One-to-One meetings took place.

TOP INDUSTRY EXPERTS...

Brett Dorney Jon Conway Nick Yeadon ARETAI RISK Tony Anderson FORMER MARKETING Brenda Aremo-Anichini DNATA AIR DISPATCH MANAGEMENT TWIGA AERO CONSULTING DIRECTOR, EASYJET

Davina Pratt Kris de Bolle Peter Esteie Thomas Waintraub BRUSSELS Ruxandra Haradau-Döser AER LINGUS AIRBUS CAI ZHI AIRPORT KEPLER CHEUVREUX

In addition, the following are free of charge to all delegates: • Supplier workshops • One-to-One meetings • Delegate Dinner & Ramp Safety awards • City Tour • Specialist interest streams

Plenty of good reasons to register for your delegate place today! Fuller details of the papers and speakers can be found on the website www.groundhandling.com/annual

Paris advert GHI August 2015.indd 1 7/28/2015 12:25:20 PM 074-075_Aug15_GHI Paris conf.indd 74 28/07/2015 12:39 The 17th Annual Ground Handling 16 November 2015 International Conference 1540-1545 Q & A 0900-1300 Exhibitors’ setup in the Grand Ballroom 1545-1600 Improving ramp safety - ISAGO & IGOM 16 - 19 November 2015 1000-1500 ASA - Airport Services Association Board Speaker to be con rmed Meeting - Grand Central Room 2 1600-1610 Q & A, Close of plenary sessions Eurodisney Convention Centre, Paris 1000-1300 GSE Maintenance Seminar 1610-1645 Co ee & Table-top Exhibition in the Grand Grand Central Room 1 Ballroom 1300-1800 Registration for light lunch, Interactive 1610-1730 Scheduled One-to-One meetings in Times Workshops & Table-top Exhibition in the Square Conference Centre Foyer 1730-1900 At delegates’ leisure 1300-1400 Light lunch in the Grand Ballroom 1900-1930 Pre-Delegate Dinner cocktail in the Grand 1400-1445 Interactive Workshop 1 Ballroom Grand Central Room 1 1930-2230 Delegate Dinner & Ramp Safety Industry 1500-1545 Understanding the SGHA Part I Awards Ceremony in the Dôme New for 2015! Grand Central Room 1 1545-1600 Co ee break in the Grand Ballroom DAY TWO - 18 November 2015 Special interest 1600-1645 Understanding the SGHA Part II streams Grand Central Room 1 0930-1000 Co ee & Table-top Exhibition in the Grand 1700-1745 Interactive Workshop 2 Ballroom Grand Central room 1 0930-1530 One-to-One meetings in Times Square 1700-1830 ASA Members’ General Meeting 1000-1045 Stream 1 - The benets of centralising load Grand Central room 2 control for airlines 1745-1900 At delegates’ leisure Nick Yeadon, Managing Director, Air Dispatch 1900-2230 Registration, Networking Bu et Dinner & 1000-1100 Stream 2 - Root cause analysis Exhibition in the Grand Ballroom Twiga Aero 1000-1100 Stream 3 - Lessons learned from a decade of DAY ONE - 17 November 2015 consulting in the subject of ground damage Brett Dorney, Director, Aretai Risk 0815-0900 Registration, Co ee & Table-top Exhibition Management Consulting 0930-0940 Conference Chairman’s welcome message 1100-1140 Co ee & Table-top Exhibition in the Grand Jon Conway, Divisional SVP Airport Ballroom Operations, dnata 1140-1210 Interactive Workshop 3 0940-1005 Financial overview Grand Central Room 1 Ruxandra Haradau-Döser 1140-1210 Interactive Workshop 4 Equity Research Analyst, Kepler Cheuvreux Grand Central Room 2 1005-1010 Q & A 1220-1300 Interactive Workshop 5 1010-1035 A new perspective on ground ops Grand Central Room 1 Davina Pratt, Director Ground Operations, 1220-1300 Interactive Workshop 6 Aer Lingus Grand Central Room 2 1035-1040 Q & A 1300-1430 Lunch & Table-top Exhibition in the Grand 1040-1120 easy come, easy go, easyJet Ballroom Tony Anderson, former Marketing Director, 1430-1530 Stream 1 - Improving safety by centralising easyJet Load control for airlines & GHAs 1120-1125 Q & A Nick Yeadon, Managing Director, Air Dispatch Take advantage of the scheduled One-to-One meetings! 1430-1530 Stream 2 - Risk Assessment & Management At the 16th annual GHI Conference over 2,500 scheduled One-to-One meetings took place. 1125-1200 Co ee, Table-top Exhibition & One-to-One meetings Twiga Aero 1200-1225 What is the role of the GSP in CDM? 1430-1530 Stream 3 - Reducing aircraft ground damage Kris de Bolle, Brussels Airport Alwyn Brice, Editor 1225-1250 Panel discussion – Featuring a panel Ground Handling International comprising handlers, an airport operator 1430-1530 Interactive Workshop 7 TOP INDUSTRY EXPERTS... and airlines to debate the pros and cons of Grand Central Room 1 CDM 1430-1530 Interactive Workshop 8 1250-1430 Lunch, Table-top Exhibition & One-to-One Grand Central Room 2 Brett Dorney meetings 1530-1700 Farewell Drink in the Grand Ballroom Tony Anderson Jon Conway Nick Yeadon ARETAI RISK 1430-1500 Structure safety awareness - handling 1700-1800 Exhibitor breakdown in the Grand Ballroom FORMER MARKETING Brenda Aremo-Anichini DNATA AIR DISPATCH MANAGEMENT TWIGA AERO composite aircraft CONSULTING DIRECTOR, EASYJET Peter Esteie, Airbus SOCIAL EVENTS - 17, 18 & 19 November 2015 1500-1505 Q & A 1505-1540 Airlines & ground handlers - divergent 1000-1400 Spouse Programme on 17 November 1000-1400 Spouse Programme on 18 November Davina Pratt Kris de Bolle Peter Esteie Thomas Waintraub business models BRUSSELS Ruxandra Haradau-Döser 0900-1330 City tour on 19 November AER LINGUS AIRBUS CAI ZHI Thomas Waintraub, CEO, CAI ZHI AIRPORT KEPLER CHEUVREUX

PLATINUM SPONSORS GOLD SPONSORS OFFICIAL CARRIER In addition, the following are free of charge to all delegates: • Supplier workshops • One-to-One meetings • Delegate Dinner & Ramp Safety awards • City Tour • Specialist interest streams SILVER SPONSORS BRONZE SPONSORS SPECIAL SPONSORS MEDIA SPONSOR

Plenty of good reasons to register for your delegate place today! Fuller details of the papers and speakers can be found on the website A BBA Aviation company www.groundhandling.com/annual Brazilian Handling Services

Paris advert GHI August 2015.indd 1 7/28/2015 12:25:20 PM Paris advert GHI August 2015.indd 2 7/28/2015 12:25:24 PM 074-075_Aug15_GHI Paris conf.indd 75 28/07/2015 12:39 76 GSE FOCUS GROUND HANDLING INTERNATIONAL AUGUST 2015

that year saw handler Asiana Airport, in South Korea, take delivery of the initial batch of this novel beltloader. To some readers, this part of the world might not at first sight seem to be a target area for sales of this specialised GSE. However, it transpires that the handling company’s management was also concerned about worker health and the incidence of back injury amongst its staff. The fact is, musculo-skeletal problems are widespread, and are not confined to the aviation sector. Asiana says that since the early deliveries, the loader has performed satisfactorily. Further, it has calculated that deploying this type of GSE has made economies, both monetary and physical. Operation is straightforward and the retractable belt, being self- levelling, avoids any problems Bend it… once it enters the hold. In fact, at the time of writing, more units are in the pipeline for What began with a brief from easyJet has mushroomed into a product that is now sold in this country. For sales in the Asia. An update on the Mallaghan Bendi Belt. Far East the Bendi Belt has not had to undergo any re- egular readers will recall speed up the task, given that systems) all deliver on these engineering or modifications, the roll-out of the Bendi it is usually operating on very counts. Mallaghan went one aside from an instructions Belt in Paris, back in tight turnarounds. At the same step further, and designed the re-labelling exercise; and once 2013. We actually reported on time, the elements of health beltloader to be as simple as such a unit is delivered, it is the the concept and its subsequent and safety were uppermost possible, as well as something manufacturer’s policy to send development in the months in the carrier’s mind. Working that could be marketed at an someone from its Far East office prior to that big day, which in the confines of a cramped attractive price. to supervise the GSE hand-over. involved a visit to the company’s hold is not good practice and Thus easyJet’s handlers Typically, a week is spent in manufacturing facility near baggage handling in general around Europe started to training and part of this task Belfast. The Bendi Belt was is a notorious cause of back deploy this unit of GSE and will involve training the trainers engineered with several aims in injury and strain, which whilst it has not exactly on site. mind: easyJet was looking for sometimes does not announce become a common sight on South Korea, in fact, has a loader that would decrease its presence until years later. the ramp since that date, been just one destination for the number of staff deployed in The Bendi Belt (and its siblings, nonetheless the innovation the Bendi Belt: Mallaghan that part of the turnaround as such as the RampSnake, the has gained a following. Early reports sales in Taiwan, as well as something that would Mongoose and the Power Stow teething troubles (as is only well as in Australia. To date, to be expected with any new there are a dozen Bendi Belts GSE) were rectified with a operating in the Far East and small degree of re-engineering whilst it is far too early to (notably on the plastic flights predict just how important on the belt) and since then, a market the Far East will the loader has performed its become in the fullness of time, function. Mallaghan is certainly keeping Mallaghan reports that it has an eye on developments there. been kept busy in the supply And, as is so often the case of this GSE and indeed, was with this kind of thing, once able to put the first hundred a tangible benefit is noted by into the European marketplace a competitor, this often acts quite rapidly. But what’s more as the spur for others in the interesting in this context is business. the fact that the Bendi Belt has Will we see, then, more now ventured further afield, of this technology on Asian with the first examples having ramps? It’s certainly not out of The Bendi Belt is now becoming more familiar in Asia arrived in Asia in 2014. May the question.

076_Aug15_Ramp Equipment Focus.indd 76 23/07/2015 10:04 AUGUST 2015 GROUND HANDLING INTERNATIONAL RAMP FORUM 77

Pen pain precedes push

ome people claim to painted to look like a Star Wars pulled the handle to open booking form are fatal. Most of be unaware that they character. an emergency door to let in us know that these companies snore, but traveller The concept for the R2- fresh air while passengers make the majority of their Lenny Mordarski will never be D2 design was unveiled to were boarding the plane in revenue on add-ons and are uncertain as to his sleeping Star Wars fans in Anaheim, the eastern city of Hangzhou, just waiting for you to slip up habits again. As Southwest California, just as the new according to media reports. so they can start piling on the flight 577 prepared for take- trailer was released for Star Despite an influx in the extra charges. So what do you off at Chicago’s Midway Wars: The Force Awakens, the number of Chinese passengers do if you mistakenly put the International airport, and the latest instalment of the film flying, there is no obvious wrong name on a booking? unsuspecting male dozed in his franchise. cause for the sudden upsurge Well, you change your name by seat, a female passenger began in behaviour of this kind. It is deed poll, of course. poking him with her pen, so China’s open door policy speculated that some travellers Adam Armstrong, whose irritated was she by his snoring. may be first-time flyers and girlfriend’s stepfather “Imagine being asleep and In the space of just four lacking in basic aviation safety erroneously booked him on to then being stung by bees and months a total of 12 Chinese knowledge. a Ryanair flight as Adam West, waking up and going, Ow,” travellers have tried to open decided this drastic course of Mordarski told reporters after the emergency exits without Seats with sense action was the most sensible touching down two hours late permission while their aircraft one when he was faced with in Manchester. was still taxi-ing or at a standstill. Aircraft seats with built in the prospect of paying a The offender was promptly As a consequence of one heart-rate monitors are booking amendment fee. kicked off the flight, reportedly particular incident, a man by the under development at Delft Nineteen year-old Armstrong, to the cheers of fellow name of Piao was put on trial in University of Technology in the who goes by Adam West on his passengers. the country’s first legal case, the Netherlands, in collaboration Facebook profile in honour of Mordaski’s friend Michael Civil Aviation Administration of with KLM and manufacturer the Batman actor, told the Sun Sutton said that he heard no China has said. Zodiac Aerospace. The so-called newspaper he faced a £220 snoring and that the woman Piao stood trial on the ‘smart seats’ will have sensors charge to change the booking, had completely overreacted. charge of endangering public installed to enable cabin crew making it cheaper for him to “I guess his arm kind of safety in the Northeastern and pilots to identify nervous change his name by deed poll, brushed over to her and she city of Yanji, after opening an passengers via an app called free of charge, and to pay £103 just went nuts and started emergency door during taxi-ing FlightBeat, where the data is for a new passport. In actual stabbing with her pen,” Sutton on an Asiana Airlines flight sent, which displays a colour- fact, Ryanair was only going said. “Everyone on the plane on February 12, triggering an coded seat map indicating to charge £110 to change was happy afterward. They ejection of the emergency slide flyers in need of attention. the name, but Armstrong were glad to get rid of her.” and necessitating an emergency It is hoped the app may reduce was under the impression he Both men praised the stop. A four hour delay the incidence of expensive and his girlfriend were on the Southwest flight crew for the ensured, which caused severe emergency landings necessitated same booking and he would way they handled the situation. disruptions to further airport by anxious passengers who have therefore have to pay the fee Fortunately, Mordarski was operations. delayed telling the crew that they twice. In reality, the pair were not badly injured and he was A further 11 incidents of a feel unwell. on separate bookings and able to return to his nap, this similar nature have occurred Because of a potential Armstrong needn’t have so time undisturbed. since the start of 2015 at infringement of privacy, this readily adopted his alias for the airports throughout the country, facility may be offered as an sake of a lowly £7 saving. May the force be with you which the administration optional extra and activated A Ryanair spokesperson has said “have severely hurt by a button on the seat. If the commented on the matter, On April 16 Japanese carrier aviation safety, disrupted flight passenger chooses to utilise the saying: “We offer a 24-hour All Nippon Airways unveiled operations and caused ill social facility, not only would the data grace period to correct minor plans to paint one of its Boeing impact.” be available to crew members booking errors. A name 787-9 Dreamliners to look like In a separate incident but they would also be able change fee is charged in order the Star Wars robot R2-D2. that received equal publicity to share the information with to discourage and prevent It is anticipated that the sci-fi recently, tourism authorities friends and family via wi-fi. unauthorised online travel themed livery will take to the publicly shamed Beijing resident agents from screenscraping skies this autumn, but the Zhou Yue by putting him on What’s in a name? Ryanair’s cheapest fares and carrier is yet to specify the a national blacklist for rude reselling them on to unwitting scheduled routes for its Star behaviour. Upset with a flight When it comes to budget consumers at hugely inflated Wars aircraft. The themed delay, Zhou forcibly opened two airlines, blunders on the costs.” décor marks the beginning of emergency doors on a domestic what the airline calls “a five- flight in January, and he was year ANA Star Wars Project” later administratively detained Do you have a story or a comment to share? and is the first time the exterior for 15 days. Write to: [email protected] of a commercial aircraft will be In one case last year, a man

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IBC(77)-OBC_Aug15_RampRC_ARINCavinet_ehub_2015-A4.indd Forum.indd 1 78 14/07/201524/03/2015 14:4812:56