AUGUST 2015 | ISSUE 4 | VOLUME 20 GROUND HANDLING INTERNATIONAL Green Supplement: In-depth guide to progress World Analysis: Latin American update Cold Comfort: AUGUST 2015 Readying for winter Back to Basics: Tractors and ULDs SPECIALIST ISSUE 4 VOLUME 20 4 VOLUME ISSUE APPLICATIONS: Uncovering the world of military GSE OFC_Aug15_Cover_blue.indd 1 10/07/2015 09:59 15-SIGFLI-6346 Ground Handling International Aug - Trim: 297mm h x 210mm w Bleed: 303mm h x 216mm w Type Area: 278mm h x 189mm YOUR TRUSTED AIRPORT PARTNER • Largest global flight support network serving business, general and commercial aviation • Dedicated long-term airport business development partners • Safety-focused professional customer service SignatureFlight.com ASIG.com IFC_001_August15_Contents.indd 80 10/07/2015 10:00 AUGUST 2015 GROUND HANDLING INTERNATIONAL CONTENTS 1 PUBLISHER/EDITOR-IN-CHIEF Tim Ornellas 2 Handling News tel: +44 1892 839209 WFS steps up a gear whilst Iberia gains in Spain e-mail: [email protected] EXECUTIVE EDITOR 6 Just Culture Alwyn Brice All you need to know about the coming changes tel: +44 1892 839212 e-mail: [email protected] 8 IT News ASSISTANT EDITOR Apple watches at the airport and solace for the stranded Felicity Stredder tel: +44 1892 839206 12 Legal Column e-mail: [email protected] Have you considered the question of consideration? DESIGN Jason Taylor 14 Cargo News e-mail: [email protected] Plenty of activity in the freight sector www.liquorice-creative.co.uk INTERNATIONAL SALES DIRECTOR 18 African Update Alison Woolley A novel approach to fostering teamwork, from Brenda Aremo-Anichini tel: +44 1892 839208 e-mail: [email protected] 19 People and Appointments CONFERENCE DIRECTOR Jean Ang 20 World Analysis tel: +44 1892 839203 A tour of Latin America e-mail: [email protected] CONFERENCE MANAGEMENT TEAM 24 The Green Supplement Alice Clarke Our annual review of airports, airlines, tel: +44 1892 839207 handlers and GSE suppliers e-mail: [email protected] Ceri Osmant 42 Keeping it Clean tel: +44 1892 839213 ASIG at Heathrow shows us how to e-mail: [email protected] prepare a cabin Joanna Snell tel: +44 1892 839215 Page 20: South America report e-mail: [email protected] 44 TIACA Summit A report from Felicity Stredder PRODUCTION MANAGER Sherilee Holliday tel: +44 1892 839214 46 Out of Africa e-mail: [email protected] Skyway’s Olu Owolabi holds court ACCOUNTS Sandra Valencia 47 Lounge and Catering News tel: +44 1892 839211 e-mail: [email protected] 48 Winter Ops De-icing equipment, fl uids, handler CONTRIBUTORS Brenda Aremo-Anichini, Andrew Badham, Len Kirsch feedback – and IT and Gary Peck 54 Undercover Operations Please note our contact details for all correspondence: The secret world of military GSE Ground Handling International, Page 24: Green horizons The Stables, Willow Lane, Paddock Wood, 58 Tugs and ULDs Kent, TN12 6PF, United Kingdom. What’s the latest in the sector? www.groundhandling.com 61 GHI Ground Damage Stakeholders’ Meeting Front cover courtesy of EINSA Heathrow hosted this year’s safety assembly ISSN Number: 1364 – 8330 PRINT Ground Handling International is published in February, 64 Ramp Safety Briefi ng April, June, August, October & December. Ramp regulation – answer to a prayer? Page 42: The smart choice? Subscription rate per year applies to UK and overseas: Qualifying subscription: £96 or ¤136 or US$146 67 Contract News Non-industry subscription: £240 or ¤340 or US$365 70 Cargo Column With consultant Gary Peck 71 Ramp Safety Awards Some more contenders Whilst every effort is made to ensure that the Page 48: A fl uid operation information contained in this publication is correct, the 72 Ramp Equipment News publisher makes no warranty, express or implied, as to The latest in the marketplace the nature or accuracy of such material to the extent permitted by application law. 76 GSE Focus The Bendi Belt is going places © 2015 The Airports Publishing Network Ltd. No part of this publication may be reproduced, stored or used in any form or by any means, without specifi c IBC Ramp Forum prior permission from the publisher. Quick exits in China – and in-fl ight pen pushers IFC_001_August15_Contents.indd 1 22/07/2015 12:01 2 HANDLING NEWS GROUND HANDLING INTERNATIONAL AUGUST 2015 Spanish licences: good Aviapartner and Atlantica. experts have begun to provide strategy and help the news for Iberia Passenger handling licences are Etihad with support in all management to write a new expected in due course. aspects of ground handling. and successful page of WFS Iberia has won a total of 17 The project is expected history.” licences for the supply of ramp FBO granted certification to involve a three-stage It has been a busy two years handling services to Spanish restructuring of Etihad Airways' for WFS, the handler having airports out of the 20 bids The Aéroports de la Côte ground handling activities, opened new cargo terminal submitted, according to the d'Azur group has announced including an organisational and facilities in Johannesburg and results announced by AENA, that it has received IS-BAH operational redesign of the Cape Town and entered into the Spanish airport authority. (International Standard for aircraft handling and baggage a joint venture to provide In detail, the airline’s Business Aircraft Handling) services, as well as the Meet & Assist Services at the handling unit, Iberia Airport certification for Sky Valet, the planning and implementation new Queen Alia International Services, won licences for ramp FBO at Cannes Mandelieu of a training concept. For terminal in Amman; moreover, services in Madrid, Barcelona, airport, which becomes the the anticipated seven month it also acquired Swissport’s Majorca, Malaga, Alicante, first to be certified in Europe, duration of the project, four cargo business at Copenhagen Asturias, Bilbao, Girona, and only the third globally. to five AeroGround employees airport. Minorca, Reus, Santiago de Created by business aviation will support the various phases, Also of importance was the Compostela, both airports operators and professionals, both on site in Abu Dhabi and fact that it won the handling in Tenerife, Ibiza and Gran and specifically formulated from Munich. concession for a new cargo Canaria. This was in addition for the business aviation terminal at Milan’s Malpensa to two of three lots of smaller sector, IS-BAH is issued by The Swissport to be put in airport, signed a co-operative airports including the airports International Business Aviation disposal mode? agreement with ATA Italia to in La Coruna, Leon, Pamplona, Council after an independent jointly market cargo, ramp and Santander, San Sebastian, audit. The actual certification European private equity firm passenger ground handling Vigo, Vitoria, Albacete, requires the satisfying of many PAI has said that it is looking to services in Italy, and acquired Badajoz, Cordoba, Granada, criteria comparable to those launch a sale or stock market new premises at London’s Jerez, La Palma and Melilla. that are required of hotels listing of Swissport as soon as Heathrow to reinforce its Angel Marcos, Iberia’s seeking Luxury Hotel ranking. the end of this year, according position as the largest on- Airports Director, spoke on The IS-BAH repository assures to people familiar with the airport cargo handler. the announcement. “This is a customers of the Cannes source. The most recent news great outcome for Iberia and Mandelieu FBO's best practices Such a deal could potentially concerns the award of the it reflects the efforts made by in the areas of security, service value Swissport at about handling licences in Spain. the airline and its employees and the environment related to €3.5bn. The process has yet Worldwide Flight Services to offer very competitive bids ground handling, along with to be launched and no advisor has won new seven year, full with an excellent quality/ its sustainable safety. has been appointed, but PAI ground handling licences price ratio. Iberia is Spain’s This certification is part of has privately revealed that it for operations at Madrid, largest handling operator, with the development strategy is seeking to start a disposal Seville, Santiago, Oviedo and the greatest experience and of Sky Valet, an FBO brand process at the end of this Vitoria. The deal means that versatility, and now with costs specialising in business aviation year or in early 2016. France- the company will see for that enable us to compete ground handling services for headquartered PAI bought the biggest expansion of its against any other operator.” the Côte d'Azur airports group, Swissport from Ferrovial for ground handling activities in He added: “I would like to which is aimed at establishing about €880m back in 2010. Europe in over 40 years. thank our employees for their a pan-European FBO network WFS expects to commence commitment to ensure the in key territories. Fast track for WFS full passenger and ramp viability of this business line, Sky Valet is present at services in Madrid, alongside and to its customers for their Cannes Mandelieu, Saint- Worldwide Flight Services its existing cargo business, loyalty, which Iberia trusts it Tropez, Paris-Le Bourget, is looking to accelerate its and Seville in October, in can rely on in the future.” Madrid, Barcelona, Palma de growth by exploring more addition to continuing its cargo The labour agreement of Majorca, Ibiza, Girona, Coruna, business opportunities and operations in Barcelona and the airport handling sector Santiago de Compostela and implementing its acquisition Valencia. Santiago and Oviedo guarantees the jobs of Valencia airports. strategy under the new will join the WFS network in employees at airports where ownership of Platinum Equity, November along with Vitoria. their companies’ handling AeroGround’s skills a global investment firm with In Vitoria, WFS will provide full licences are not renewed.