WINTER 2015/SPRING 2016 GROUND AGS SERVICES

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Fraport. The Managers. EDITOR’S LETTER | WINTER 2015/SUMMER 2016

WINTER 2015/SPRING 2016 AIRLINE GROUND LETTER FROM AGS SERVICES THE EDITOR

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WESTJET HANDLING WHAT IF WORLDWIDE DIRECTORY ACROSS LESSONS FROM UK SAYS OF GROUND THE WAVES THE CLASSROOM ADIOS TO EU? SERVICE PROVIDERS here is an old adage in journalism: follow the money. Ground handlers, like the rest of , are reaping PARVEEN RAJA Publisher the benefits of lower prices at the pump that the world [email protected] has enjoyed this year. Our look at the American ground handling market discovers that the lower prices are Tallowing to slash fares – thus attracting more passengers that HARLEY KHAN Head of Commercial have to be handled. [email protected] has been selling its low grade ‘Basra heavy’ crude on global markets for as little as $30 a barrel. It is no surprise that there are now BHAVI PATEL at least 100 million barrels being stored on tankers offshore. Events Coordinator [email protected] According to the London Daily Telegraph, Goldman Sachs has told clients that the glut of oil on the global market combined with mild weather from a freak El Niño this winter could send prices SHOBHANA PATEL Head of Finance plummeting to $20 a barrel. Early last year, oil was $110 a barrel. [email protected] At the same time, the Fight for 15 in the US may produce higher staff and personnel costs for US handlers as staff agitate for a living CHARLOTTE WILLIS wage. Many bean-counters may have sharp intakes of breath when Events and Circulation faced with a higher salary costs but surely a better paid staff are a [email protected] better motivated staff?

In this issue, we look at the acquisitions by HNA of Swissport SHELDON PINK and Platinum Equity of Worldwide Flight Services (WFS) and the Creative Director [email protected] interesting Indian ground handler who has become an airline. Cybersecurity on the apron remains a hot topic and we look at the dangers of hacking the increasing number of computers used in GSE. Address changes and subscription orders to: [email protected] AGS readers outside the UK, and especially outside of the EU, may ISSN 2040-476X not be familiar with the prospects of Britain voting to stay in or leave the Union. While many might say this is simply a political matter for EDITORIAL CONTRIBUTORS Chris Lewis, David Smith, the UK government and people, global handlers with, say, a branch Eugene Gerden and Martin Courtney at London Heathrow and Paris CDG could find they have one station inside the EU and one outside the Union. At the time of going to press, No 10 Downing Street has remained PUBLISHED TWICE A YEAR BY tight-lipped as to a likely date for a vote on EU membership. We will EVA International Media Ltd Boswell Cottage, 19 South End have to wait and see. Q Croydon, London CR0 1BE Tel: + 44 (0) 20 8253 4000 Fax: + 44 (0)20 8603 7369 Website: www.evaint.com PRINTED BY Headley Brothers The Invicta Press, Lower Queens Road Ashford, Kent, TN24 8HH, UK DISTRIBUTED BY Ascendia

EVA INTERNATIONAL MEDIA LTD PUBLISHERS & EVENTS SPECIALISTS JAMES GRAHAM Issue 20 © 2015 | www.evaint.com Editor Content may not be reproduced in any format without written permission from [email protected] EVA International Media Ltd

www.ags-airlinegroundservices.com WINTER 2015/SPRING 2016 Airline Ground Services 1 CONTENTS | WINTER 2015/SPRING 2016 CONTENTS 1 Editor’s letter 4 4 WestJet hops the Atlantic Canadian low-cost carrier WestJet has jumped the Pond with new services to the EU. Has it been a smooth landing? 8 The ground handler that became an airline Fifteen years after founding a ground handling company, the demise of prompted Indian entrepreneur Shyson Thomas to take to the skies to capture some of ’s booming domestic passenger market 10 Uncle Sam’s ground handling year There were mixed fortunes for airline ground handling activity in the United States in 2015 as the year saw deals inked and labour unsettled 16 Cooking up competition In-fl ight catering is dominated by two giants: LSG Sky Chefs, which provides 578 million meals a year for 300 airlines and Gourmet, which supplies 250 million meals a year at around 120 . Can smaller operators get a slice of the pie? David Smith looks into the kitchen 20 Green initiatives on view at Being green is not enough – initiatives must be visible to passengers to avoid charges of greenwashing 22 Ground handling training in a virtual classroom Today, almost all ground handlers must have valid training according to their job description. The Internet can now bring learning to the workplace around the clock 25 Greening airside operations The 21st-century ground handler has a role to in creating and delivering sustainable, green airports worldwide, discovers James Graham 28 Money moves in the billion-dollar business 30 In? Out? Will Brexit shake the airline industry all about? To paraphrase Groucho Marx, why join a club that wants you as a member? Noted transport journalist Chris Lewis looks at what might happen to airline ground handling in 16 the UK if the country says ‘adios’ 32 Regional focus: Russia 32 On-ramp data security more critical than ever Few cyber security attacks on ground handling IT systems have been recorded to date, but 37 operators cannot afford to be complacent, discovers Martin Courtney 37 From the moment the chocks are set Janet Wallace, director, airport services, contracts & administration for Air looks at whether the industry has reached ‘peak’ turnaround. AGS editor James Graham asked the questions 38 SGS IPO massively oversubscribed /New logo new member for ground.net 39 in GSE sale and leaseback 41 Smart use of Smartphones at JFK 42 T-Systems reinvents ground handling software with GHAMS 43 Worldwide Directory of Ground Service Providers

2 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com

FEATURE | WESTJET AIRLINES

WESTJET HOPS THE ATLANTIC

Canadian low-cost carrier WestJet has hen WestJet Airlines, a Calgary-based low- cost carrier established in 1996, featured jumped the Pond with new services to the in Airline Ground Services’ Winter 2013/ EU. Has it been a smooth landing? Spring 2014 edition, it operated an exten- sive network across Canada, the US, Mexi- Wco and the Caribbean. Two years later, it has taken its services to the next by launching two summer services to the UK and Ireland and announcing a third service to another European Union destination. The start of routes to Glasgow and in May, 2015, to be followed in 2016 by the launch of a service to Lon- don Gatwick, means the carrier has entered one of the most competitive traffi c lanes in the world. As there is not a ton of growth among new fl yers crossing the Atlantic, will WestJet have to bear down on what it pays for ground handling to stop the bottom line bleeding red? Andrew Kay, WestJet director of International Airports, considers that its partnerships with third party ground handlers will ensure the expansion is profi table. He says:

4 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com FEATURE | WESTJET AIRLINES

“We do what we do to liberate Canadians regards to ground handling operations. from the high cost of air . Apart That is why they undertook due diligence from , there are many other checks on the new markets. carriers our guests or potential guests He says: “There was nothing that can book with. Our partners are also in was signifi cantly surprising. We do this business to make sure our guests our best, through publications like Air- keep coming back. We work with these line Ground Services as well as industry handling companies to ensure a success- events and groups, to remain up to date ful relationship.” in as many jurisdictions as possible. (GLA) welcomed “There have been some additional WestJet as a new customer on 30 May “We do our best, through procedures we have needed to put into with the launch of a daily service until 31 publications like Airline Ground place to ensure we are in compliance October. The same- daily service Services as well as industry events with European passenger rights legisla- begins in Toronto with a stop in Halifax. and groups, to remain up to date in tion. At this point, in using both Men- The airline is Menzies Aviation’s fi rst Ca- as many jurisdictions as possible” zies and SkyHandling Partner, we have nadian carrier at GLA. left the old world labour laws in their Andrew Kay The WestJet service to Glasgow, capable hands.” Scotland’s largest city, lands at 8.00am The airline uses a 137 passenger local time, offering opportunities to con- heartedly. It’s a fantastic addition to two-engine Boeing 737-700 on the Dub- nect via 30 airlines to more than 100 the GLA portfolio.” lin and Glasgow routes. The aircraft non-stop and connecting destinations Across the Atlantic, Menzies handles has a 90-minute turnaround following across Europe, the Middle East, Africa, the WestJet ramp in Toronto, Canada its 8.00am arrival in Scotland and an Asia and . and acts as WestJet’s handler in 80-minute turnaround after its 7.00am Sharon Robertson, Menzies Avia- Calgary and Vancouver. Menzies also arrival in the Irish capital. In 2016, the tion’s Station Manager GLA, said: “We provides the carrier with below-the- carrier will use a larger for fought hard to win the contract over wing services in . fl ights to London Gatwick. Swissport and we’re delighted that WestJet offers complementary re- WestJet have signed up for a three- REGULATORY ENVIRONMENT freshments and snacks. Kay says: “The year contract. The win has allowed In coming to Europe, Kay and his team option to purchase items such as sand- us to employ additional staff and the were conscious that they were entering a wiches, cheese trays and alcoholic bev- team has embraced WestJet whole- new regulatory and legislative regime in erages is also available onboard. We do © Günter Wicker / Flughafen Brandenburg GmbH © Günter Wicker / Flughafen

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not uplift catering in Glasgow or Dub- service will be offered to Glasgow, he h8FIBWFCFFO lin.Æ Our guests travelling in Plus receive notes. “We would always be willing to SFBMMZIBQQZXJUI these food items as well as beverages look at options for cargo into or out of UIFDBSHPHPJOHJOUP such as soft drinks, beer, wine and spirits Glasgow. This will be contingent on the BOEPVUPG%VCMJO included with their fare.” routes we fl y as well as the aircraft that fl ies the route. 8FXFMDPNFCPUI $BOBEJBOBOE*SJTI -0/%0/("58*$, “We are really pleased with the cargo GSFJHIUXJUIFRVBM WestJet has announced its expansion to business in general and analyse every BQMPNCv London Gatwick (LGW) in 2016. The route we fl y to see if we can make it suc- airline will begin the services on May cessful from a cargo perspective. That Andrew Kay 6, 2016. However, many technical and analysis for LGW will be occurring in operational details are yet to be planned. the near future. The range of our 767 Kay says: “The announcement to fl y to provides us with a lot of opportunity LGW was made relatively early and from a variety of origins in Canada.” as such, we will explore and consider Jettainer, the leading international our options for handling in the near service partner for outsourced ULD future. Our normal process following management, has been selected to man- this information-gathering is to issue age and maintain the pallets and con- a request for proposal outlining our tainers of WestJet. Operations are in required scope of services. conjunction with the inaugural fl ight of “Once responses are returned and the carrier’s fi rst wide-body service. reviewed, the contract will be awarded As a fi rst step, WestJet will utilise a to the handler that fi ts our culture, guest mixture of nearly 400 pallets and con- experience, and pricing model. Menzies tainers. They will come into operation in GLA provides us with a great team on fl ights of a Boeing 767-300ER air- that complements the guest experience craft delivered to WestJet recently; three in all of our WestJet bases.” more of the aircraft type are to follow. The low-cost airline avoids air When the decision is made as to freight movements in North America as whether freight services are offered to being a brake on turnaround times and and from LGW, a request for proposal not being a core business activity. How- will be issued for a cargo ground han- ever, in establishing its Irish route, the dling provider. carrier took advantage of the 1,555 ft³ Kay says: “We have been successful in (44m³) of forward and aft cargo holds more than 90 airports in over 20 coun- to develop a stream of cargo to and from tries in working with ground handling the . partners to ensure our safe processes are Kay says: “We have been really hap- followed. Our move to the other side of py with the cargo going into and out of the Pond has been a great success and Dublin. We welcome both Canadian we look forward to repeating our success and Irish freight with equal aplomb.” as we build on our European destina- It is too early to know whether cargo tions with Gatwick next summer.”

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THE GROUND HANDLER THAT BECAME AN AIRLINE

Fifteen years after founding a ground handling company, the demise of Air Deccan prompted Indian entrepreneur Shyson Thomas to take to the skies to capture some of India’s booming domestic passenger market

he potential of the domes- managing director of Decor Aviation, an world’s third-largest aviation market, tic Indian aviation market airport ground handling company based behind and the US. is in the numbers. India is in , to take the next step and Thomas explains his confi dence in a developing economy with launch his own airline, . launching his airline: “Air Pegasus is a enormous growth potential providing 13 daily fl ights Tfor aviation. On average, people in the INDIAN POTENTIAL connecting south India to south India. US travel by plane domestically about 1.8 IATA has called for the development In that sense, we are fully confi ned to times per year. In India, the average is 0.1 of a comprehensive policy for aviation southern India airports. We do not want trips per year. Put another way, one trip aligned with the Indian Government’s to compete with our big brothers, such by air every 10 years. stated intention to make it easier to do as , and SpiceJet If India’s 1.17 billion people travelled business in India. The objective is to al- in the crowded airports such as Delhi, at the same frequency as do Americans, low India to derive maximum social and Mumbai and . The current sce- a market of 2.1 billion travellers would economic benefi ts from its aviation mar- nario in India is everybody is compet- be created. But even if they only trav- ket growth. Currently the ninth-largest ing in long-haul, crowded airports, with elled one-third as much, India would aviation market, India will see about meagre or no yields.” have an market of about 700 280 million passen- The ground handler, which oper- million – rivalling that of the US. gers by 2029, by ates at 13 stations in India, is separate These fi gures were revealed in a which time it from the airline, with no cross-over of speech in the country by IATA Director would be the staff. Decor Aviation has around 800 General Tony Tyler on Indian Aviation employees while Air Pegasus has around Day 2012. 300 employees. Thomas says: “We have Mumbai and Delhi airports still rule taken on all required staff in the airline, the domestic Indian aviation market. including key personnel. We are not The two airports handle about 600 of mixing handling staff with airline staff. the 1,600 domestic departures within Both are separate entities.” India with 50-55 fl ights a day. With the Decor Aviation, founded in 1988, expansion of airlines’ operations to tier- offers services such as aircraft ser- 2 and tier-3 cities in India, the entire vicing and maintenance, passen- country is now connected on an extensive fl ight network. It is this market poten- tial that tempted Shyson Thomas, founder and

8 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com PROFILE | SHYSON THOMAS

ger handling and facilitation services, boyant characters have been attracted He says: “We have chosen the ATR fuelling, handling, ramp han- to starting airlines in India, ultimately 72-500 as the best suited aircraft for dling services and station management crashing and burning in bankruptcy. regional operations. In India, we have and representation for foreign airlines. Thomas noted the faults and fate of two many city pairs with an average dis- It is a neutral handler, handling Air headline entrants: Air Deccan and King- tance of 500 to 600km from one air- Pegasus as well as competitor airlines. fi sher Airlines. port to another airport. This is why we Air Pegasus will only be handled by He says: “Air Deccan basically had a have given greater emphasis to carry- Decor Aviation. short-term vision of increasing its com- ing more passengers than taking cargo Thomas has taken advantage of pany’s value and selling it off to some- on board.” transfer pricing opportunities between one. Air Deccan, though it became very The airline currently connects Ben- the two companies in the Decor Group. popular, was never a successful airline. galuru (BLR), He says: “This is a case of a backward Finally, they managed to sell the air- Bangalore with airport (HBX), and forward integration for the airline. line to Kingfi sher, which was a different Hubli; (IXM), Ma- The ground handler gets assured busi- model altogether. durai; Chennai International airport ness from the airline, and on a similar “Kingfi sher was in fact a ‘mis-mar- (MAA), Chennai; Mangalore Interna- note the airline gets quality, prompt riage’ of a low-cost airline with a full-ser- tional airport (IXE), Mangalore; Trivan- handling services from Decor Aviation. vice, luxurious, fl amboyant airline. The drum International airport (TRV); and There will be a cheaper rate available lesson to learn from Kingfi sher’s demise Cuddapah airport (CDP), Cuddapah. and longer credit.” is that Vijay Mallya could not make any BLR-TRV-BLR is served twice daily as money out of the airline while its execu- is BLR-HBX-BLR. Daily fl ights connect LESSONS LEARNED tives all made lots of money, because of a BLR-IXM-MAA and MAA-IXM-BLR, For two decades as a handler, Thomas lack of control and monitoring.” BLR-IXE-BLR, BLR-CDP-BLR, BLR- saw at fi rst hand the best and worst Air Pegasus has been started with MAA-BLR. practices of airline operations, two ATR 72-500 aircraft, with ambi- Moving into a new sector has invaluable industry intelligence that he tions to have some 20 aircraft by 2020. brought Thomas new personnel issues. leveraged when setting up Air Pegasus. In October, the carrier leased three He has had to recruit cabin and fl ight In particular, he has been able to avoid further aircraft from deck personnel for the fi rst time. He the pitfalls of establishing and running to add to the initial pair. The choice of says: “There is no dearth of First Offi cers an airline in an emerging market. the Franco-Italian aircraft that offers and fl ight attendants in India at present. In the last decade, multi-million no belly cargo capacity is deliberate, However, there is a shortage of ATR cap- dollar investments and some very fl am- notes Thomas. tains in India right now.”

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 9 FEATURE | UNITED STATES

UNCLE SAM’S GROUND HANDLING YEAR

There were mixed fortunes ix years post-recession, US to June 2015, there were 3.9 million for airline ground handling airlines are fi nally realis- regularly scheduled domestic US fl ights ing profi t margins that are carrying 675 million passengers. This is activity in the United States on par with the Standard a considerable uptick of 20 million pas- in 2015 as the year saw deals & Poor (S&P) 500 aver- sengers over 2013/14 and 40 million Sage, a barometer of US corporate per- over 2009/10’s total. Some 176 million inked and labour unsettled formance. According to John Heimlich, international passengers fl ew through, vice president and chief economist of to and from the US during 2015. pressure group According to Joe Phelan, Swissport (A4A), one factor above all others is key EVP North America, & , it to this performance: year-over-year im- is this optimism that is creating a posi- provement was driven almost entirely by tive outlook for ground handling in the lower fuel costs, which fell 34%, outpac- United States over the next few years. ing a substantial 10% increase in wages He says: “The ground handling busi- and benefi ts. ness in the US will continue to offer He says: “A4A projected an all-time opportunities as the US legacy carriers high for summer travel this year and continue to outsource their operations, year-over-year increases continue. With as do all the low-cost carriers. The han- capacity increasing and airfares trend- dling companies that can offer qual- ing downward, air travel continues to be ity service levels, have multiple lines of more accessible and a bargain for cost- business and have the infrastructure to conscience consumers.” support value-added services will be the The inaugural JetBlue fl ight at CLE: His optimism is mirrored in offi cial ones that have the best chances to re- FSS is providing the ramp handling fi gures released by the US Department main and benefi t for the long term. The services for JetBlue of Transportation, which show that up forecast for growth in the US is very

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positive over the next five years and air- One of the most significant develop- business lines including ramp, passenger craft deliveries are significant.” ments was the launch of United Ground service, cargo and fuelling. This is echoed by Cleveland-based Express (UGE), a wholly-owned subsidi- “Depending on the market, some are Flight Services & Systems (FSS), ac- ary of , to provide ground more challenging than others. For the cording to Mandy Dunn, communica- handling services at selected US air- larger markets of JFK, LAX and MIA tions manager. She notes that this year, ports. Although it is a separate company we usually do not have any problems FSS has been awarded a trio of ground from United Airlines, UGE will align finding staff. In other markets where we handling contracts for Silver Airways: with United’s service philosophy. It has compete with legacy carriers and/or the West Palm Beach, Florida; Fort Myers, begun recruiting and a new website has industry, it’s a bit more challeng- Florida; and Charleston, South Caro- been launched. ing. The issue in the ground handling lina. In April, at Cleveland Hopkins In- Lynda Coffman, president of UGE, industry with staff is the waiting period ternational Airport, FSS started ramp says: “We are launching United Ground for employees to receive their Customs/ handling operation for JetBlue Airways. Express to provide service in more air- Border Patrol badges, which could take She says: “The ground services mar- ports throughout North America. Ad- up to eight weeks.” ket is rapidly increasing and we have ditionally, we look forward to providing Dunn says: “FSS is continuously hir- seen a great deal of activity surrounding exciting job opportunities and creating ing at many of our airport locations. FSS requests for ground handling services diverse and inclusive work environments has a substantial and proven method in place for recruitment of high-calibre and quality employees. We tailor our recruit- ment strategies for the specific location and situation, but there is a standard methodology we follow that has been working for FSS for many years. “Some of the best recruitment meth- ods we have found are recruitment through referrals or word of mouth, hir- ing from local colleges/universities and sourcing from job placement or career services organisations in the local area. We also recruit from the military: we have found great success from local vet- erans’ offices, air force bases and so on. If we are hiring a large amount of peo- ple, for a start-up operation, for exam- ple, our director of human resources will hold a job fair in that location.” FSS hires agents with experience, which definitely assists in the training capacity and overall onboarding of the individual. Dunn adds: “We do not al- ways require experience when we are FSS’s fIrst day of EK cleaning at DFW Airport hiring. We do have a thorough training programme, which includes a combina- tion of online training, classroom train- ing and on-the-job training.” from airlines. We fully expect this trend in the communities that we’ll serve.” to remain as airlines continue to take UGE will provide airport ground CONFIDENCE measures to reduce their operating costs, handling services – including cus- Established ground handlers are also which usually leads to the tomer service, station operations, and prospering as airlines and airports of many ground handling services. FSS ramp and cargo services – to United’s handle increasing volumes of passengers is also growing as a company and we domestic system. It began services this and freight. Phelan at Swissport are prepared and anticipate growth of autumn and will also provide ground says: “As the largest ground handling approximately 15-16% each year in the handling for United’s new flights to company in the US, we have to make years to come. and from Kalamazoo, Michigan, start- investments every year with ground “Airlines continue to outsource ing in December. service equipment, front line employee ground handling services in order to re- training, and leadership training for duce their operating costs and be more TALENT our management staff. We are planning profitable as an airline. This trend will New launches might cause an issue if the to further increase our investments in continue and possibly even increase ex- talent pool of trained and experienced these areas for 2016 as we believe it will tensively as airlines continue to evaluate staff cannot expand. Phelan says: give us a competitive advantage.” and make changes internally.” “We are recognised as a global player During the summer, Worldwide For ground handling companies, with growth and career advancement Flight Services (WFS) was awarded a this optimism translates into signifi- opportunities, which gives us a unique three-year ground handling contract by cant demand for their services, which advantage in recruiting talent. Our HR Allegiant Air to handle 7,400 flights a encouraged takeovers and new launch- offices are continuously hiring in our year at McCarran International Airport es this year. markets as we provide and offer multiple in Las Vegas.

12 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com FEATURE | UNITED STATES

Under the terms of the contract, WFS will provide passenger and ramp services for the airline’s MD80, Airbus A319/A320 and fl ights. The new contract began in June. WFS is recruiting 180 new staff to support the contract in Las Vegas, the home of Allegiant Air and one of its big- h5IFDPOlEFODF gest markets in North America. In total, Allegiant Air has in WFS WFS is now Allegiant Air’s preferred is a testament to the ground handling provider at 20 cities whole WFS Allegiant in the US, reinforcing its position as the management team and airline’s largest service partner. our station managers in Claudine Bonthoux, executive vice North America” president North America at WFS, says: Claudine Bonthoux “The confi dence Allegiant Air has in WFS is a testament to the whole WFS Allegiant management team and our in the US Virgin Islands, there were new Air Lines at Henry E Rohlsen Airport in station managers in North America. contracts with at Washing- the US Virgin Islands, in We are proud to have won such a ma- ton Dulles International Airport for the Dallas, and Porter Airlines at Burlington jor new contract and look forward to provision of cargo handling, passenger International Airport. repaying the airline’s trust in us by de- and ramp services while, in March, WFS livering the high quality of service they began work on a new passenger and FIGHT FOR 15 expect from WFS at one of their major cargo handling contract with Philippine At a time of resurgent air travel, la- airport gateways.” Airlines at New York JFK. bour unrest in the sector is growing. WFS also picked up a range of new Contracts also fl owed in for Air Chi- Thousands of passenger service per- ground handling contracts during the na in Washington Dulles, Allegiant Air sonnel, security and cleaning staff at year. As well as covering passenger and at a new station in Asheville and in Pitts- Chicago O’Hare International airport ramp handling at Saint Thomas Island burgh, Azerbaijan Airlines in New York have joined the nationwide ‘Fight for and passenger handling at Saint Croix JFK, La Compagnie in Newark, Delta 15’ campaign, according to the Service

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www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 13 FEATURE | UNITED STATES

Employees International Union (SEIU). The union claims that nationwide it COMPETITION Workers at major origin and destination has won a union voice for 15,000 airport There is a great deal of competition in the airports including Seattle, Portland, Los workers and has already secured wage United States vendor services industry; Angeles, San Francisco, Minneapolis, increases and other job improvements indeed, it is one of the biggest barriers to New York City, Newark, Philadelphia, for more than 45,000 airport workers in entering a new airport location. FortÆ Lauderdale and Washington, DC the US. Dunn says: “It is diffi cult to be com- have been coming together in the Fight As an employer, it falls to Swissport petitive when a ground handler is look- for 15 movement to demand a minimum to pay any enhanced wages enjoyed by ing to enter a new location and com- US$15 hourly wage and union rights. staff. Swissport welcomes the levelling peting against vendors who are already The SEIU claims that in some cas- of the playing fi eld in terms of wages in on the fi eld or located in that specifi c es staff at Chicago O’Hare, the third- the industry. airport and providing services. In or- busiest airport in the US and a hub for Phelan says: “More major mar- der to begin services at a new airport, both United and , are kets are putting living wage ordinances FSS would need to source offi ce space being paid below the minimum wage, (LWOs) in place and this trend will con- within the airport, which can be very forcing them to rely on taxpayer-funded tinue. In 2015 alone, eight major mar- costly, a general manager and leader- public assistance. In July, the minimum kets in the US have approved a Living ship team, permits if applicable and a wage for Chicago workers jumped to Wage Ordinance, with more planned brand new workforce. There is a lot of $10 an hour in what the city says is fi rst for 2016. In the end this creates a level time, money and effort that goes into wage increase for city workers since playing fi eld for most handlers when it any start-up operation, especially for a 2010. Next year, the minimum wage comes to entry level costs for employees. new airport location.” will increase to $10.50 in Chicago and “For airports around the country to The FSS’ business model is to begin will continue to go up in increments to compete with and restaurants for services at an airport with a very strong $13 an hour by 2019. labour a Living Wage Ordinance pro- leader and then build a business around At the other end of the country, vides an opportunity to ensure the right that leader. in September airport workers at Fort talent is in place to reduce turnover and “It has proven to be a very effective Lauderdale-Hollywood Airport (FLL) improve overall service levels.” business model for us,” Dunn considers. took industrial action against repeat la- FSS escaped any labour unrest over “Once we have a presence in the airport bour violations by airline contractors G2 the Fight for 15 campaign, Dunn notes. and start building relationships, we can Secure Staff and Eulen America. Both She says: “The actual strikes have not slowly start adding on pieces of business companies, which service Spirit, South- directly affected FSS or any of our con- and new contracts.” west, American Airlines, JetBlue and tracts. For example, FSS has a very large FSS is now providing full above and others, came under federal investigation presence at Boston Logan International below wing ground handling for Alaska by the National Labor Relations Board Airport, yet there were no FSS employ- Airlines at Charleston International (NLRB) for violating workers’ rights, ees involved in the strikes that have oc- Airport (CHS) in Charleston, South says the SEIU. curred at BOS Airport over the past year. Carolina. Alaska Air began their non- Baggage handlers, cabin cleaners “However, we were well prepared stop route from Seattle to Charleston on and others earn an average of $8.14 an and proactive, just in case; we had over- November 16. Charleston is the seventh hour with no meaningful benefi ts and staffed the operation for the particular new city added this year by the Alaska- are excluded from Broward County’s day(s) of the strike(s). All of our employ- based carrier. $13.20 Living Wage Ordinance. Some ees showed up and clocked in for work At CHS they also service JetBlue Air- 29% of workers at FLL must rely on as scheduled, which we were very proud ways, Silver Airways, Delta Air Lines and some government assistance, including of. We also worked very closely with American Airlines. The Alaska Airlines food stamps or housing assistance, says our business partners and made sure contract is FSS’ eighth ground handing the union. to over-communicate with them during contract win in 2015 and the second full these time periods.” ground handling addition at CHS dur- ing this year.

FSS above and below wing team members working the Silver Airways operation at CHS

14 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com How do you satisfy millions of appetites at 30,000 feet? Go straight to the source.

We want to give your customers a fresh perspective on air travel. Which is why we seek out the highest-quality ingredients to create inspiring international cuisine.

Ground handling · Cargo · Catering · Travel

Our brand portfolio includes: FEATURE | CATERING COOKING UP COMPETITION

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number of smaller com- -based Newrest, which has diffi cult market for political reasons and panies are managing to expanded at a frantic pace since it the supply of raw materials can be an compete with the majors started operations as a global catering issue. So many caterers are put off. But and carve out niches in the company in 2005. The Newrest in- we’ve seized the opportunities and moved in-fl ight catering market. fl ight network has 75 production units into Ghana, Nigeria, Uganda and other AThese competitors use a variety of strate- and 23 logistics centres in 30 countries, African countries. It’s a similar story gies to achieve their aims as there is no mainly in Africa, Europe, Latin America in Latin America, another of our core single solution. and Canada. It caters daily to 1,550 markets, where we have been opening One of the most successful of the fl ights, delivering about 430,000 meals. kitchens in Chile, and Bolivia. What smaller in-fl ight caterers is Toulouse, Finding a way to compete with LSG Sky we offer is a more tailor-made relationship Chefs and Gate Gourmet has driven than the one the airlines might have with Newrest’s swift growth. the larger in-fl ight caterers.” Pierre Brugère, vice president A similar strategy was behind the commercial and marketing, decision to open a Newrest kitchen in said: “To compete in the global Canada fi ve years ago. Newrest received market, we tend to target a request from two airlines it worked airports where at least one of with elsewhere in the world to open a the two major players is not kitchen in Montreal. At the time there present. Africa, one of our core was a solitary catering competitor at the markets, is a good example. airport and so market conditions were Gate Gourmet is almost favourable. Having established itself in nowhere in Africa which Montreal, Newrest has a full kitchen, means that in the English- catering to all its major customers, speaking African nations, LSG including Airways, Air Algérie, is the only strong competitor. Royal Air Maroc and the Canadian low- When there’s such a monopoly budget airline, Jazz. it provides opportunities for “We were testing the Canadian Newrest. It’s a similar scenario market in Montreal and six months after in the French-speaking African we moved there we opened in Calgary,” countries where is pretty said Brugère. “We recently opened a much the only competitor. kitchen in Toronto and we’re applying for “Africa is also a relatively a licence to operate in Vancouver. If we are at the four major Canadian airports, Newrest Pierre Brugère: target airports it will give us ‘network advantages’. This where at least one of the major two major means that if an airline launches a tender players is absent for multi-stations in Canada we can

16 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com FEATURE | CATERING

compete at the same level as any other We helped fi nd solutions at these airports a much larger business. To date, Air caterer. If you are not at all stations it and the business grew,” he said. Fayre has concentrated on building up can put you in a weak position. This is a Brugère says that despite the its core business in Los Angeles using its trend in airline catering and you even get expansions in the company’s profi le, it is unique patented model, which is totally tenders for multiple countries now, which run in the same spirit as when it began different to the way Gate Gourmet and can be a mixed blessing if one station in 2005. “We started as a small company LSG Sky Chefs run their operations. performs so poorly that it places you in a with 90% of the shares belonging to the “In 2008, we were the fi rst entrant into lot of trouble.” managers and that’s a big difference with the US catering market in 30 years and In Europe, an opportunity for companies like Gate Gourmet. We don’t we put into place our patented product Newrest arose when LSG Sky Chefs belong to anyone and certainly not an placement process, which has become bought out the Gate Gourmet fl ight airline. We are a neutral player. That has known as the ‘Air Fayre’ model,” said catering operations at Airport allowed us to keep our original DNA as a Yapp. “We put the food on the airplanes in in 2013. “The removal of small catering company growing fast, but but we don’t cook it. When we started out one of the two majors meant there was in a very entrepreneurial spirit.” in the US, many people predicted failure a monopoly at quite a large airport so especially since the world had just had there was space for competition,” said PATENTED PROCESS an economic heart attack and we initially Brugère. “We moved in to Brussels nine While Newrest has avoided opening limped on for 12 months months ago. We’ve already got a couple kitchens in the US, British in-fl ight as fi nance was pulled. of customers and in early November we catering company Air Fayre has signed a major account with the Belgian taken an entirely different approach. airline Jetairfl y, which has one of the Chairman Stephen Yapp sees great largest leisure fl eets in Europe.” potential for growth in the $2 Newrest has operations in Spain, billion US market and France, the UK and the Benelux, but not has plans to build in – nor at London Heathrow. “The markets in those locations are split between two, three, or even four competitors. It’s diffi cult to enter and the margins are low,” Brugère pointed out. In the UK, business has developed organically at smaller airports. Newrest began with a niche opportunity at

London City Airport with the low-cost © Frederic Maligne operators Flybe and BMI. “Then they said, ‘maybe you can help us out in Manchester, Glasgow and Birmingham’.

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 17 '&"563&] CATERING

a cautious approach to acquisitions and %06#-&61'03*/$3&"4&%$"1"$*5: intends to grow organically fi rst. DHL has launched A Double Decker High-Loader vehicle, which it claims is a new “concept in airline catering vehicles”. The vehicle design brings a 70% -0$"-$)&'4 increase in capacity over traditional high-loaders with no increase in overall Meanwhile, -based Catering Ædimensions on the road. offers yet another business model. The company’s catering division serves With customers increasingly requiring long haul catering service sup- customers at 63 airports in 14 countries QPSU %)-TFUBCPVUPQUJNJTJOHFGlDJFODZUISPVHIPVUUIFMPOHIBVMTVQQMZ and has mainly grown by acquisitions. chain. A key objective was to increase the capacity of the High-Loader while One of the keys to dnata’s success is complying with global operating standards which set restrictions on height, its devolved model. The company length and width. maintains a small team of 10 people at Working with High-Loader specialist Mallaghan Engineering, DHL devised headquarters in Dubai, responsible for a new design which meets all current length, height and width restrictions the overall strategy globally, but gives in transit, but whose roof rises during loading and unloading to provide op- the local teams at its bases in , erators with a safe working height of 1.8m. The design is predicted to cut , Europe, the Middle East operating costs by around 20%. and Australia a lot of freedom to run operations as they see fi t. “Because we are not overbearing our local units can be much more locally orientated with customers,” said David Loft, chief commercial offi cer. “For ex- ample, we pride ourselves on employing local chefs with regional culinary exper- tise, including Halal, Indian, Japanese and Chinese cuisines. For Asian airlines, in particular, the authenticity of the food makes a big difference. “In Australia, for instance, we’ve done a lot of work with our Chinese customers as we’ve really invested a lot of money in that market. We have customer service teams that are fl uent in Chinese and several chefs specialising in Chinese cuisine. The strategy has But since then we have done well. We “We’ve found over the years that worked well for us.” started with 60 fl ights a day and we now small, quite classy restaurants have seen The fl exibility in dnata’s model have more than 140, making us one of the the business opportunities in using the extends to its relationships with premier caterers in the LA area.” latent capacity of their kitchens during individual airlines. The company builds Air Fayre is one branch of the Journey the day. It’s a fi nancially effi cient model bespoke arrangements with each one. Group. The company sold off most of that has reduced the food costs of our Loft says dnata often has greater room its in-fl ight catering operations in the main customer, United Airlines, and for manoeuvre than the largest in- UK, although it retains the Watermark other airlines, by 5-6%,” said Yapp. fl ight catering companies. “There are business, which supplies in-fl ight In addition to United, Air Fayre similarities in our approach to different products such as the goody bags handed provides catering in LA for United airlines, but there’s no set pattern. In out by Virgin. Airlines, JetBlue, FedEx and North some cases, we receive goods, process Air Fayre owns the patent on its American. Yapp believes these airlines them, pack them and load them onto process in the US until 2022, giving it will supply opportunities for expansion airplanes. Other times we buy products, time to steal a march on its competitors. elsewhere in the US. But he maintains transfer them onto trolleys and load The Air Fayre method has several advantages over the usual business models, Yapp argues. Traditional in- fl ight caterers have to cook thousands of starters, main meals and desserts in large expensive kitchens on airport property. Their margins are low and their businesses are asset-heavy. They require a lot of ongoing investment. In contrast, Air Fayre’s model is asset-light, although the company has invested in refrigerated trucks and chilled warehouses. It can also ‘shop around’ for the best deals at food suppliers, high-end restaurants and hotels. Logistical operations take place around 10 miles away from the airport, which means the premises are cheaper.

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them. Then, on other occasions, we buy with . It is the only fresh fruit and vegetables and have to airline-owned catering company in the peel, cook, process, pack, chill and load. US. Chelsea operates six fl ight kitchens in All airlines have specifi c requirements for fi ve cities – Cleveland, Denver, Honolulu, what they want to spend and load and Houston and Newark, where it has two even how they want the meals packed kitchens. Although United forms the core into the galleys,” said Loft. of its business, Chelsea provides catering dnata also operates joint ventures services for more than 20 airlines, includ- with a number of competitors, including ing , American Airlines, KLM, LSG Sky Chefs, Gate Gourmet, and and , Newrest. In the UK, for example, and employs around 2,500 workers. the joint venture Alpha LSG is run Jimmy Samartzis, vice president by a separate management company food services and United Clubs, said: reporting to a joint board. Although “Operating our own catering company based in the Middle East, dnata’s food enables United Airlines to be more fl exible Chelsea Food Service Jimmy Samartzis: services division has only two units in the easily control costs and hire the when it comes to changing our products region -–one in Sharjah and the other in best employees and services. We can also more easily Jordan. Loft says being headquartered in control costs and hire the best employees. Dubai does not provide much of a local larger US market has remained mostly In addition, we have greater infl uence on advantage. “The devolved model means out of bounds despite dnata’s wish to ex- the products we offer, in part because we we effectively have a ‘local’ presence in pand its catering operations. “So far we have the ability to test menu concepts and many countries around the world. We only have one base at the small Orlando new equipment in our kitchens prior to have to tender for work in the Middle Sanford airport. If the right opportu- on-board implementation.” East like any other company,” he said. nity arose we’d consider it, but the US is There are occasions, however, when has become one of dnata’s not somewhere we’d like to speculate by United employs other caterers rather strongest bases in Europe. The purchase building new units because it’s already than Chelsea. “Opening a Chelsea kitchen of Alpha in 2010 brought with it joint quite a saturated market,” said Loft. is a strategic decision based on whether ventures with a company called Air Chef United will have the advantage over an which was present all over Italy. As a re- STRATEGIC DECISION outside catering service when it comes to sult, dnata provides catering at 22 Italian Chelsea Food Services is the in-fl ight cost, performance expectations, outside locations, many of them on a small scale catering wing of United Airlines, which business opportunities and supply chain with low costs. By contrast, the much was inherited from the 2010 merger challenges,” he said.

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www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 19 FEATURE | FRAPORT

GREEN INITIATIVES ON VIEW AT FRANKFURT Being green is not enough – initiatives must be visible to passengers to avoid charges of greenwashing

anagers at Frankfurt information panels and animations. such as towing vehicles, ground support airport are not content Equipment includes solar-powered pas- equipment or pallet trucks. We want the with simply ‘greening’ the senger , electric conveyor belt proportion of special electric vehicles apron: they have decided vehicles, hybrid aircraft tugs and electric used here on-site to further increase.” to inform passengers at pallet trucks. Mone of the busiest airports in the world As a fi rst step E-PORT AN is con- MILLIONS OF EUROS of services that can largely be carried out solidating the 20 or so different vehi- Norbert Barthle, Parliamentary State with electric vehicles. cles that are used to service an aircraft Secretary at the Federal Ministry of The E-PORT AN initiative cov- and integrating new electrically driven Transport and Digital Infrastructure ers electro-mobility projects at Frank- developments into the aircraft servic- adds: “The use of electric vehicles furt Airport (FRA). For a number of ing process. Emissions and noise are re- in aircraft servicing and rolling and years, conventional diesel engine vehi- duced at the airport, improving both the towing traffi c can substantially reduce cles have been replaced by electrically environmental footprint and working noise and emissions at airports. This powered vehicles. The federal govern- conditions on the apron, says Dr Stefan protects the environment and the staff ment has recognised this initiative as Schulte, CEO of Fraport, who notes that on the ground. As part of the Rhine- a ‘Lighthouse’ (Leuchtturm) project. the effect of the large-scale use of elec- Main model electro-mobility region, E-PORT AN is funded by the German tric vehicles on the airport’s power grid the Federal Ministry of Transport and Federal Ministry of Transport and Digi- is also being studied. Digital Infrastructure is funding the tal Infrastructur. Schulte says: “In addition to the en- E-PORT AN project with a total of eight At Gate A15, passengers ergy optimisation of the terminal, the million euros. I am delighted that from can now fi nd about the range of electric use of electric vehicles at the airport is today passengers on the spot can inform mobility projects at Germany’s largest an essential starting point for us to re- themselves about this ‘green ground airport. The ‘Green Gate’ presents those duce CO2 emissions. Electrically pow- service’. Simultaneously incentives for aircraft ground services which in the ered vehicles are principally ideal for imitation are created, because the added future can be largely carried out with use at airports with, as here is the case, value of electro-mobile aircraft servicing electric vehicles. The partners involved short-haul traffi c. This is especially true for the future is obvious.” present their activities using models, for special vehicles for aircraft servicing, In October, Fraport expanded its

20 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com FEATURE | FRAPORT

BE ON GUARD The ease with which passengers can travel by air around the world can be exploited by germs and diseases. This DBOUVSODBCJODMFBOFSTJOUPUIFlSTUMJOFPGEFGFODF

n apron turnarounds, cleaning the passenger cabin, cockpit, and toilet areas is quick and often superfi cial. The removal of crumpled newspapers, magazines, blankets, headphones and the other detritus of the travelling public can take all the time allotted to cleaning. fleet of electric-powered vehicles at Surprisingly there are no guidelines set by IATA or ICAO for the company’s home base with the ad- Icleaning or disinfecting aircraft. Airlines tend to do only what they are dition of 10 more electric cars, as well forced to do by regulation. as a prototype container-transport ve- Bacoban, an antibacterial surface protection manufacturer, has hicle to be used in ground handling developed a new brand, Virus Guard, specifi cally to help cleansing of the operations for carrying baggage to and passenger cabin, according to Alex Sahni, CEO of Virus Guard. from the aircraft. He says: “It has been designed to protect air crew as well as passengers. The container-transport vehicle Virus Guard is the only water-based product on the market with 10-day from Mulag is equipped with twin 80 effectiveness. Aircraft are never disinfected and Virus Guard provides a volt lead-acid batteries serving as the cheap solution to clean galleys, galley tops, ovens, lavatories and lavatory power source for the vehicle’s two elec- door handles, and also to be used by ground cleaning staff for cleaning tric motors. The prototype has a load ca- aircraft, instead of stain removing chemicals.” pacity of seven tons and can reach a top speed of 25km/hr. First reviews in day- 10-DAY PROTECTION to-day operations have already shown Virus Guard is supplied as a liquid or in wet wipes. The chemical is made in an energy saving of 80 percent versus Germany and the wet wipes are made in Istanbul. a comparable diesel-powered vehicle – Sahni says: “We are targeting ground handlers as well as airlines as our thereby reducing emissions on the apron product has been approved for use on Airbus and Boeing aircraft. We supply and contributing to Fraport’s overall car- directly to ground handlers and airlines. Our existing clients are , bon-reduction efforts at FRA. Sharjah Aviation Services and Airline from Saudi Arabia. Powered by electric batteries only, “Our pricing is cheaper than normal wipes; a pack of 20 wipes is $1 the 10 passenger cars from Mitsubishi while a pack of 50 wipes is $1.50. For the chemical, we have 500ml ready- provide a maximum speed of 130km/hr to-use spray at $5 while a 5l dilute to use is $30 per litre, which makes and a range of 150 km. Fraport’s ground 500l ready to use. A litre would cost a ground handler $3.30 and is enough handling unit uses these cars for service for cleaning an A320 or B737 aircraft.” performance of aircraft handling activi- There are many disinfecting products in the market but Sahni is unaware ties at . of any other products which offer 10-day protection.

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 21 INTERVIEW | PERTTI MERO

GROUND HANDLING TRAINING IN A VIRTUAL CLASSROOM

Today, almost all ground handlers must have valid training according to their job description. The Internet can now bring learning to the workplace around the clock

“We provide theory, hands- on and on-the-job training in the work place. We provide support material for on-the-job trainers whenever this is needed”

22 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com INTERVIEW | PERTTI MERO

Airport College HQ is located in the WTC tower

he modern global airline e-learning you can always start over, ground services sector must again and again. WHO IS PERTTI MERO? look to the upskilling of its “A great approach is a well-designed A. 53 years, married with two workforce to improve effi - e-learning course which offers rich children ciency and increase safety learning experience that is rehearsable Tand security. A well-trained workforce at any time. It supports different learn- WINE OR BEER? also enjoys higher morale and lower ing styles with visuals, audio narration staff turnover. Management looking to and exercises.” A. Both invest in training can fi nd shift patterns disruptive to learning time while the ACCREDITED ‘BEACH BUM’ OR ‘CULTURE need to travel to classrooms can take AC courses comply with international VULTURE’ ON HOLIDAY? staff away from vital roles for many regulations as well as those established A. Beach, hiking and alpine skiing, hours. by governing authorities, such as ICAO when time permits some culture Pertti Mero, a former vice and IATA. It is also an accredited training activities president, cargo sales and market- centre for ICAO/FIATA Dangerous ing executive has set up – with his Goods by Air training courses. Helsinki’s co-founders with vast experience of Haaga-Helia University of Applied LAST HOLIDAY e-learning and the aviation industry Sciences partners AC in the fi eld of DESTINATION? – Airport College International (AC), airport management and leadership. A. July 2015: (Athens, an online e-training scheme for global Mero says: “For ground handling Santorini and Amorgos), Italy (Cer- ground handling staff. agents and airlines we have a full pack- vinia, Lago di Orta and Lago di As CEO and founding partner of AC age of ready-to-use e-learning train- Como (airportcollege.com), Mero believes he ing courses and training portal with can harness the opportunities offered administration (training records and by the Internet to provide the latest course certifi cates) according to the LAST SONG DOWNLOADED/ training to ground handling staff re- IATA Safety Audit for Ground Opera- PURCHASED? gardless of location or time zone. tions (ISAGO). A. Bernard Allison: “Just My Gui- AC is a strategic partner of the In- “We demonstrate with a real cus- tar and Me” ternational Air Transport Association, tomer case study how a ground han- IATA, which gives the Helsinki-based dling agent can fulfi l training stand- FAVOURITE SOCCER TEAM? operation a unique insight into airlines’ ards, obtain the ISAGO certifi cate and, and the wider industry’s priorities. at the same time, save money and time.” A. Well, is not one of the Mero says: “On-line training re- On-line training is used globally best in soccer, we are more of an sources are available 24/7/365 and and even for some remote areas could ice-hockey nation. However, my offer signifi cant fl exibility in terms of be the best and most convenient way to favourite team in Italy is Torino FC time and space. There’s a perfectionist provide training, considers Mero. “Our and Tottenham FC in UK. inside each of us and no one likes to fail clients use PCs and less often, tablets. in a classroom full of other people. Real Smartphones are not yet widely used learning requires some failure and with for professional aviation training.”

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 23 INTERVIEW | PERTTI MERO

A study by Britain’s Open Universi- Mero has his sights on growing ty found that producing and providing markets and has identifi ed opportuni- e-learning courses consumes an aver- ties for expansion. He says: “The future age of 90% less energy and produces growth is in Asia. We have experience 85% fewer CO2 emissions per student of working and dealing with Asian cul- thanÆ conventional face-to-face courses, tures and business environments; that’s notes Mero. why we selected Asia to be fi rst on our task list. We have clients also in Europe CLOUD-BASED and some clients use our courses for The company uses a cloud-based their global operations.” Learning Management System (LMS) to deliver fl exibility and massive cost He has identifi ed two future growth savings to this highly regulated training trend highlights: fi eld with AC’s internationally recognised • By 2034 the fi ve fastest-increasing regulatory compliant multimedia markets in terms of additional pas- Pertti Mero training modules, says Mero. sengers per year will be China (856 “We provide theory, hands-on and million new passengers), the US on-the-job training in the work place. (559 million), India (266 million), We provide support material for on-the- massive investments. Indonesia (183 million) and job trainers whenever this is needed. The company provides a specifi c (170 million). Using LMS allows immediate deploy- cargo handling e-learning training ment of a cloud-based e-learning ser- course, ramp handling e-learning train- • Routes to, from and within Asia- vice; can be scaled up to meet increased ing course and a human factors e-learn- Pacifi c will see an extra 1.8 billion demand; does not require hardware to ing training course. annual passengers by 2034, for an confi gure or maintain; operates on a overall market size of 2.9 billion. reliable, secure and scalable platform; EASTERN PROMISE In relative terms Asia-Pacifi c will is available 24/7 with full support; and AC currently has a small, core increase its size compared to other provides automatic certifi cate issuance organisation of fi ve and works closely regions to 42% of global passen- after a student has passed the course.” with partners such as specialist subject ger traffi c, and its annual average Mero says that clients can “start matter experts, an external media team growth rate, 4.9%, will be the joint- overnight” with the training without and a general sales network. highest with the Middle East.

Shifting Gears Smoothly? The key to running a successful operation is ensuring all teams are properly aligned.

Building a strong partnership begins with understanding the unique needs of each customer. The ATS business model provides a level of customer intimacy that makes it easy to adapt and quickly respond when our customers need it most.

Discover how ATS can help keep your operation running smoothly at www.ATSSTL.com.

AIRPORT TERMINAL SERVICES

24 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com FEATURE | GREEN AIRPORTS

On the arpon at MIA

The 21st-century ground handler has a role to play in creating and delivering sustainable, green airports worldwide, discovers James Graham

GREENING AIRSIDE OPERATIONS he airport has been de- busiest airport for international an expansion of recycling, a reduction scribed as being the most passengers, boasts a line-up of over100 of power consumption by replacing reg- visible part of the air trans- air carriers and is the top US airport for ular lamps for LED lamps, and the re- port industry, while offer- international freight. duction of CO2 emissions by replacing ing the best opportunity Under the watch of director of envi- buses and vans with an electric rail ser- Tfor propelling aviation towards more ronmental facilities Pedro Hernandez, vice from the MIC (Miami Intermodal sustainable and more climate-neutral the airport is undertaking its largest Center) to the terminal. operations. Politicians, environmen- ever green initiative: its Sustainability Hernandez outlines: “The MIA talists, airport managers and planners Project, one of the biggest energy-saving Mover completely replaces the Rental in some of the most important aviation programmes yet in the state of Florida Car Center shuttle bus service previously markets in the world are shaping the and in the eastern US. Over the next two in operation, eliminating approximately conversation on how to mitigate the years, the project will install US$32 mil- 1,400 shuttle bus trips per day and re- impact of airport infrastructure and lion worth of air conditioning and venti- ducing carbon emissions from MIA’s operations on the local, national and lation upgrades, water conservation ret- roadways by 15 to 30%. Electric tugs global environment. rofi ts, energy-effi cient lighting, and oth- are not under MIA control but there are Besides carbon dioxide (CO2) driv- er conservation measures at MIA, which electric tugs in use at MIA.” ing climate change, climate-neutral will save the airport more than US$40 The construction of the MIC con- operations also encompass mitigation million in utility costs by reducing ener- centrated all car rental companies under of other greenhouse gases, such as gy use over the 14-year agreement with one roof, and the MIA Mover connects methane (CH4), nitrous oxide (N2O). Florida Power & Light Services (FPLS). the metrorail and the TRIRAIL to the Energy captured from airport opera- Hernandez says: “MIA has several airport, eliminating shuttle bus journeys tions could be used to replace conven- green initiatives already in place to pre- to the terminal to pick up and drop off tional power sources. In addition, gas- serve the environment like the oil/wa- customers. In addition, the county has es from other sources will be captured, ter separators on the ramps, the electric mandated all new buildings to have a stored and transferred to be reused in generators connection for the gates, the LEED (Leadership in Energy & Envi- a different location. recycling containers for cardboard, bot- ronmental Design) rating of Silver. When aircraft are connected to the tles and cans. Continual improvement MIA has also reduced the travel dis- ground, mitigating possible gas emis- is part of the requirements to maintain tance for the fuelling trucks airside with sions depends on the type of aircraft en- the ISO 14001 certifi cation. Not only the establishment of the West End Fuel gines. Engine exhausts require solutions airside but in general the airport has Tender Facility. The diesel fuel use re- like linking them up with an airport gas an Environmental Management Sys- duction as a result of shorter distance is collection infrastructure. tem that gives guidance to minimise expected at 20,890 US gallons (80,000l) the risks of possible pollutants entering per year. Hernandez accepts that, be- GREEN GATEWAY into the environment. Future improve- cause of the nature of the differences in Miami International Airport (MIA), ment is to increase the number of gates the traffi c between airside and landside, located on 3,230 acres of land near with 400Hz power.” sometimes good initiatives implement- downtown Miami, is America’s second- The airport’s next initiatives will see ed landside cannot be applied airside

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 25 FEATURE | GREEN AIRPORTS

pilot and intended for towing aircraft CLIMATE-NEUTRAL AIRPORT between the gate and the with The European Union (EU) has developed the aircraft’s engines turned off. the concept of the ‘Ultra-Green airport The Supplement Type Certificate 2050+’ project on the basis that aircraft (STC) was issued by the European Avia- in 2050 and beyond will be optimised in tion Safety Agency (EASA) and the Civil terms of fuel efficiency. The ideal future Aviation Authority of Israel (CAAI). In climate-neutral airport proposed is built February, 2015 an MoU for wide-body upon a number of principles: aircraft certification testing was signed. • Self-supporting with regard to its en- Following approval by EASA, a sub- ergy needs sidiary of Lufthansa Technik, Lufthansa • Operating in a climate-neutral way LEOS, commenced operations with the • Aircraft ground operations includ- innovative TaxiBot in real-flight opera- ing taxiing, landing roll-out and de- tions at Frankfurt Airport. parting take-off do not generate noise “The Lufthansa Group is setting causing hindrance to the municipal- global standards in sustainable mobility. ities surrounding the airport With innovations like the TaxiBot, we • The airport facilitates an aircraft- are not only helping to conserve fuel but ground-passenger interface that is are also making an important contribu- directly coupled to a multi-modal in- “Not only airside but in general tion towards reducing noise and exhaust frastructure the airport has an Environmental emissions at airports,” says Kay Kratky, Management System that gives member of the Lufthansa German Air- Innovative systems could generate guidance to minimise the risks of lines board – Operations & Hub Frank- energy at the airport to move it towards possible pollutants entering into furt. The use of the TaxiBot at Lufthan- self-sufficiency. This could be done by, the environment” sa’s Frankfurt hub can save up to 2,700 for example, arrestor cables that de- Pedro Hernandez tonnes of fuel on long-haul flights per celerate landing aircraft and convert year. TaxiBot’s in-service evaluation was kinetic energy into electrical energy. on regular commercial Lufthansa Boe- Sustainable energy sources like solar to stringent EPA requirements and the ing 737 flights out of Frankfurt Airport. panels are installed as far as possible. CARB credits an electric vehicle offers The TaxiBot has been in develop- Conventional fossil fuels will be re- an organisation. Some users love them ment for several years in collaboration placed by other fuel sources partly pro- and they do the limited maintenance between Israel Aerospace Industries duced directly at the airport. required to reap the benefits that an (IAI), global GSE manufacturer TLD News of this initiative has spread to electric tractor can offer though. With Group and Lufthansa Technik. This in- North America. MIA’s Hernandez com- proper training and maintenance they novative system will be eco-friendly and ments: “Yes, it is a very interesting initia- really are incredible machines. Most will save millions of dollars in fuel for tive made by the leaders of the European operations could benefit greatly but airlines, ground handling companies Union and the G8 to reduce greenhouse it is a gradual process educating the and airports by reducing fuel use by cus- gas emissions by at least 80% by 2050.” public on these benefits and changing tomers to reduce carbon emissions. some mindsets.” Another taxiing product, WheelTug, SPARKS FLY In 2014, the Boeing 737 was certified has taken an alternative route towards Electromobility is becoming the for TaxiBot dispatch towing. TaxiBot engine-free taxiing by using high-per- watchword in the move to sustainable is a towbar-less 800hp-strong hybrid- formance electric motors installed in the environmental, energy and transport electric aircraft tractor, controlled by the nose gear wheels of an aircraft. While policy at an airport. Carbon-powered apron equipment, such as tugs, passenger buses, airport power plant, fleet vehicles, and emergency power supply will be replaced with battery-powered versions. According to Brad Streeter, general manager of Idaho, US-based ground handler AERO Specialties, there will be great demand for electric propulsion on the apron. He says: “I would classify this as a market demand for an electric option. It is still not anywhere near as popular, or in some cases as good of a fit, as traditional units for a large portion of the marketplace. Initial pricing is more expensive (upfront costs) and proper maintenance is something users still struggle with (keeping battery systems in top shape). “In some markets, California for example, it is very popular though due

26 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com FEATURE | GREEN AIRPORTS

averting the need for a vehicle, the on- becoming power neutral. ground handling industry has a role board system adds weight to the aircraft In 2013, CIAL installed a 100kWp to play in delivering greener aviation. and therefore extra fuel use in flight but solar photovoltaic (PV) power station on Even in the oil-rich Middle East mar- this is offset by faster turnaround times the arrival terminal roof. This is a grid- ket, handlers such as Sharjah Aviation and an 80% reduction in ground opera- connected system without any battery Services have plans to ‘Go Green’. The tion fuel consumption, claims Wheel- storage. Following that, CIAL installed a company’s initiative aims to signifi- Tug. It estimates a taxiing Boeing 737 1 MWp solar PV power plant partly on cantly reduce carbon emissions from its burns 24 to 27 pounds (10.9-12.2kg) of the rooftop and partly on the ground of activities. fuel per minute, whereas the WheelTug the hangar facility. One of its goals is to replace the system uses only four pounds because it This plant was installed by Emvee Pho- company’s fleet of 200 diesel and pet- is electrically powered by the aircraft’s tovoltaic Power. rol-powered ground vehicles at Shar- auxiliary power unit (APU). CIAL set up a 12MWp solar PV plant jah with low emission equivalents by At the same time, Lufthansa Tech- on 45 acres near its premises, 2020, with more than 50 electric vehi- nik’s ground handling subsidiary Luf- coming on line in August 2015. cles scheduled to be introduced in the thansa LEOS has signed a contract with next five years. The initiative has been ’s Kalmar Motor to join in de- GREEN APRONS launched in partnership with the com- veloping an electrically powered hybrid Whatever the arguments for and pany’s co-owners, Air Arabia, the Mid- towbarless tractor capable of towing against the concept of global warming, dle East’s first low-cost carrier, and the aircraft as large as the for it is undeniable that the Sharjah . distances up to seven kilometres. Other electromobility con- cepts for airport surface move- ments are currently in the de- velopment and test phase. Luf- thansa’s LSG Sky Chefs subsidi- ary, for example, is working with partners in the eLift project to develop an electrically-powered catering hoist vehicle. Not only is WHEN EARTH MEETS SKY 12 the vehicle itself powered via an WWW.TCR-GROUP.COM EUROPEAN electric motor; integrated compo- COUNTRIES 95 nents such as the hoist itself are AIRPORTS to be electrified, too. The running 22.000 gear and the superstructure are ASSETS separated in both mechanical and 750 energy terms, so that the two sys- EMPLOYEES tems can be independently sup- YOUR GSE plied with power.

CLEVER AIRPORT DESIGN BUSINESS Architects and planners, meanwhile, are turning to the physical infrastructure of the PARTNER airport or are designing in eco- measures on the drawing board. The new Tom Bradley Termi- nal at Los Angeles International Airport (LAX) was designed to achieve LEED Silver certification GSE SERVICES by the US Green Building Council, FAIRS: VISIT US! ‡ Rental and operating lease making it one of the few airport MRO LATIN AMERICA, terminals in the United States to ‡ Maintenance and Ramp Assistance JANUARY – LIMA achieve this status. ‡ Fleet Management Sustainable features include NAIS BALTICS AND RUSSIA, 2ND HAND GSE SUPPLY sunbathed terminals, water- FEBRUARY – MOSCOW efficient plumbing fixtures, and WWW.GSEFORSALE.AERO expansion of LAX’s existing re- GROUND HANDLING INTERNATIONAL, Refurbishment & Spare Parts cycling programme to cover di- ‡ MARCH – BALI ‡ Pre-sales Technical Advice & version of 75% of construction Consultancy VISIT OUR FACILITIES DURING THIS EVENT! waste from landfills by designat- ‡ On-site Trainings & Technical ing salvage, reuse, and recycle Support AIRSIDE INTERNATIONAL EVENT, components. ‡ All brands APRIL – BRUSSELS Motorised & Non Motorised In India, Cochin International ‡ Airport Limited (CIAL) is set to become the first airport in the country to operate on solar power,

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 27 FEATURE | EQUITY

MONEY MOVES IN THE BILLION-DOLLAR BUSINESS

he global airline ground annual growth rate (CAGR) is the Mid- In Asia-Pacifi c, the Middle East and handling industry is set to dle East, expected to grow at a CAGR Latin America, there is an increase in avi- see a 30% growth in value of 7.03% by 2020. ation activity in the form of air travel, ex- by 2020 to almost US$500 pansions, and upgrading. Unsurprisingly, million while the global CONSISTENT GROWTH the US represents the largest market for Taircraft fuel systems market is likely to The ground handling system markets systems. The reach almost $10 billion by the same in Asia-Pacifi c and Latin America are biggest challenges for the aircraft ground date. Also in this period, the baggage expected to show consistent levels of handling system market will be the opti- handling system market is estimated to growth during the forecast period. Sin- misation of operations during peak time, reach $9.36 billion, seeing an increase of gapore, Malaysia, and are poor quality of equipment, and constant some 30% as well. the main airports in Asia-Pacifi c, where security upgrading by security agencies. These headline predictions come most of the business jet movements At the same time, the global aircraft from a 165-page report, Aircraft Ground occur. These airports are expected to fuel systems market is expected to reach Handling System Market, produced by gradually expand due to growing traffi c. $9.15 billion by 2020 from $6.52 billion in US-based MarketsandMarkets, a global Infrastructural upgrading will provide 2015, at a CAGR of 7.0%. An aircraft fuel market research and consulting company more service providers with an opportu- system consists of fuel tanks, pipe work, and a business intelligence partner to nity to cater to airlines and business jets fuel pumps, fuel gauges, valves, and fuel Fortune 500 companies across the world. across various segments, particularly the control monitoring systems. Baggage han- The report’s authors describe ground handling segments, as it gener- dling will see greater use of barcode and handling management as broadly ates constant revenue with every landing RFID technology in the period. The mar- comprising those services required by an and take-off. ket for the barcode segment is estimated aircraft between landing and take-off. Its India and China are highlighted as to account for 74.64% of the total market analysis to 2019 says: “The global aircraft new growth regions and possess many in 2015, while the RFID segment is rapidly ground handling system market is opportunities for the aircraft ground growing in baggage handling. The baggage estimated to be valued at $347.50 million handling system market because of large handling system market is estimated to be in 2014, and is expected to reach $456.76 populations, increased urbanisation and valued at $6.45 billion in 2015. It is pro- million by 2019.” their vast area, all of which leads to exten- jected to grow at a CAGR of 7.72% to reach Growth in aircraft ground handling sive domestic travelling. $9.36 billion by 2020. will continue to depend largely on the The ramp handling segment is one Industry observers also suggest that increase in number of airlines and of the largest segments in the aircraft the aircraft de-icing market, over the next airports, industry expansion, upgrading ground handling system market, as it fi ve years, will grow signifi cantly too. It is of existing airports and technological provides services such as aircraft mar- expected to reach $1.30 billion by 2020, developments. shalling, parking assistance, aircraft registering a CAGR of 5.18%. The analysis includes application- towing, operation of necessary units for wise segmentation and product-wise engine ignition and safe passenger move- CHINESE ECONOMIC WOES segmentation across mature and ment. The ramp handling segment is es- The report was published as the emerging markets. The market esti- timated to increase at a CAGR of 5.62% financial and business worlds reeled mated to have the highest compound until 2019. in the latter part of 2015, with

28 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com FEATURE | EQUITY

the Chinese stock market taking a uity’s interest in airline ground handing nosedive and the country’s breathless continues: the sector appears to remain growth seeming to run out of steam. profitable and stable in the medium to Market pundits also waited for an long term as the world’s appetite for fly- uptick in US Fed interest rates. ing shows no sign of abating. Private in- Where the stock market worries will vestors look to gain as banks remain re- leave the wider Chinese economy, in par- luctant to lend. ticular its appetite for air services, will This appetite was reflected in 2015 only be determined as the industry moves when one private equity company sold into 2016. However, the Chinese econo- its ground handling operation to another my, which still dominates as the world’s private equity firm. second largest, may prove that deals done French private equity player LBO when markets fall can sometimes prove France sold Worldwide Flight Services to be the canniest. (WFS) to Platinum Equity. LBO France That might be the outcome of the had acquired WFS in 2006 from French multi-billion dollar move which saw construction leader Vinci. China’s HNA Group acquire 100% equity It completed the acquisition of in the world’s largest ground and cargo Worldwide Flight Services during the handling services provider, Swissport, in summer. WFS is the world’s largest cargo the summer. The Chinese group, founded handler and a leading global provider of in 1993 and which has assets valued at ground handling and technical services. over RMB450 billion with 11 listed com- Financial terms were not disclosed. The panies mainly in aviation, paid 2.7 billion transaction was subject to customary reg- quiring businesses that can benefit from Swiss francs ($2.8 billion, 2.54 billion eu- ulatory consents and approvals. the firm’s operational expertise. The firm ros) to acquire the multinational ground Bastian Lueken, head of Platinum has substantial experience in transporta- handler from former owner Paris-based Equity’s European investment team, said: tion, logistics and distribution services, private equity company PAI Partners – “We are excited about the prospects for including aviation. which had bought the handler in 2011 for WFS and are working with the manage- 1.2 billion Swiss francs ($1.23 billion, 1.11 ment team to execute on the company’s IPO billion euros). long-term growth strategy.” Another significant capital move in the HNA posted 2014 sales of $25 bil- Today WFS is present at over 145 ma- sector was the summer activity around lion, and in recent years has expanded jor airports in more than 22 countries the IPO (Intial Public Offering) of from a regional logistics company to an on five continents. It serves 300 airlines Saudi Ground Services (SGS) and its international player in aviation services globally, handling four million tonnes of subsequent listing on the Saudi Stock and financing, airport management cargo and 50 million airline passengers Exchange. and tourism. per annum. The IPO was undertaken through the “The acquisition by HNA of Swiss- Olivier Bijaoui, executive chairman, sale of 30% of the share capital of SGS to port confirms the strategic value of the president and CEO of WFS, said: “This is potential investors. SGS allocated 33.84 company as being the worldwide leader a proud day for WFS and the best possible million shares to institutional investors and consolidation platform in the still news for our customers and employees all and 22.56 million shares to retail inves- fragmented airport services market,” over the world. It is the start of a new and tors at a price of SAR50 per share. said Ricardo de Serdio, a PAI partner. exciting chapter in our long history and The IPO was considerably over- “The acquisition by HNA will enable with Platinum Equity’s operational sup- subscribed and raised SAR2.82 billion the company to grow in the underpen- port and financial strength we can now ($752 million). SGS is the largest air- etrated Asian markets and in China in build on the growth we have achieved in port ground handling services provider particular thanks to HNA’s strong roots recent years. Our collaboration will en- in Saudi Arabia and is the only ground in the region.” able WFS to provide even more possibili- handling services provider that oper- While the financial mechanisms in- ties for our customers and to explore new ates across all the airports in Saudi troduced following the banking and li- avenues of growth.” Arabia. SGS was formed as part of the quidity crisis of 2008 to further regulate Platinum Equity is a global private wider national carrier ’s privati- the finance sector are claimed to have equity firm currently investing from a sation programme. dampened lending capacity, private eq- $3.75 billion buyout fund focused on ac- SGS was the second of such business- es to go public after Saudi Airlines Cater- ing Company’s IPO in 2012.

INDIAN PRIVATISATION The Indian media was captivated this summer by a potential flotation of national carrier . Speculation as to whether or not the carrier would reach market under the Narendra Modi government continued. One interesting potential development is the suggestion by company insiders that its ground handling division could be the first section to be privatised.

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 29 FEATURE | BREXIT

IN? OUT? WILL BREXIT SHAKE THE AIRLINE INDUSTRY ALL ABOUT?

To paraphrase Groucho Marx, why join a club that wants you as a member? Noted transport journalist Chris Lewis looks at what might happen to airline ground handling in the UK if the country says ‘adios’

ollowing his victory in the that no fi rm date for the referendum has they are part of the Schengen passport 2015 British election, prime yet been set. and visa agreement – which the UK is minister David Cameron con- Almost all the other airlines and not – because it allows for much easier fi rmed that a referendum on operators AGS contacted either refused onward travel to the other Schengen area continuing UK membership to make any comment or did not respond countries. A Schengen visa gives travellers Fof the European Union (EU) will take at all but it is possible to speculate what access to a wide swathe of Europe place before the end of 2017. a post-Brexit (British exit of the EU) UK without further visa or passport controls. Should they succeed, the ‘Out’ airline industry might look like. So while there may be plenty of reasons campaigners would pull off a remarkable Firstly, would leaving the EU affect why people may already choose not to use political feat – the fi rst exit by a member demand for international air travel the UK as an entry point for Europe, its state from a European Union that has or diminish the UK and in particular EU membership – or otherwise – is not steadily grown in size to include 28 London’s role as a global hub? It is one of them. members. unlikely; at any rate there are other Considering the momentous nature factors in play that would have a far SLOTS of the decision, debate in the UK has so greater effect. Airlines may also be put off adding fur- far been remarkably muted, although Few air travellers, if any, choose to fl y ther fl ights into the UK because of the in fairness the offi cial pro- and anti- to the UK because it is in the EU, rather sheer diffi culty of obtaining slots at membership campaigns had only just than to another European country. More London’s notoriously overcrowded and launched their manifestos at the time of likely, there are travellers who fl y to overstretched airports, but the EU can writing in mid-October. It has not helped one of the other EU countries because hardly be blamed for that. As for the air-

30 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com FEATURE | BREXIT

line and airport industry itself, few if any country – indeed, each individual airport to hold spare parts for equipment in companies were prepared to put their – as a market on its own merits. another country if one of those countries head above the parapet and comment These are companies that are well was outside the EU. on this ‘political’ matter. A spokesman versed in operating and investing across Prior to the creation of the European for the did say: “From our international boundaries. It’s unlikely Single Market in 1992 – which abolished perspective we would need to fi rst of all that a little matter of an intra-European Customs clearance for goods travelling have the referendum and if the UK does border would put them off. between EU member states – bottlenecks leave the EU, we would need to see what One area where the UK could could sometimes build up at Dover, ground handling legislation is put into become less attractive if it was to leave Heathrow Cargo Centre and other place. In essence all our member car- the EU could be as a location for global or locations as trucks queued for Customs riers operate at both EU and non-EU regional headquarters. Companies with clearance. However, other European airports and other than the EU having interests in several EU countries might countries that are not in the EU such liberalised ground handling some years feel that it would be better to have a base as or seem to ago – increasing choice for the airlines – inside the EU that could serve several manage the process pretty slickly these the actual work performed is in essence countries in the Union. days, thanks to computerisation, so it is the same across the globe.” A UK freed of EU constraints could, unlikely to be a serious problem. Would a UK outside the EU blunt however, offer tax and other investment Perhaps the biggest impact of Brexit ground handlers’ appetite for setting up incentives, making it a more attractive might be the ease with which handling operations in the country or curb UK- headquarters location. companies or airports would be able based handlers’ expansion ambitions in to transfer staff between their UK and EU countries? It is possible, but again WORK PERMITS EU operations. Presumably, people it seems unlikely. After all, one of the From an operational point of view, would need work permits before taking biggest such fi rms, Swissport, as its there could conceivably be diffi culties if up employment, and there could be name implies is based in Switzerland, a the UK was to leave the EU. Insofar as restrictions on residence, too. Much non-EU country. Moreover, the bigger the practice occurs, ground handling would depend on how rigorously the UK handling groups are present in dozens companies seeking to move pieces of and its erstwhile EU partners would seek of countries around the world – many of equipment from an EU country to the to impose such regulations. One possible them nowhere near Europe. UK – or vice versa – would now fi nd that scenario is a ‘Brexit lite’, in which new Overseas-based groups, such as they had a Customs clearance procedure rules would be imposed with a light touch Dubai’s Dnata, will probably look on each to contend with. It might make it harder and in a gradual manner.

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 31 REGIONAL FOCUS | RUSSIA

KEEPING FUELLING SAFE Maintaining extremely high international aviation fuel supply standards is a complex procedure that guarantees safe and timely refuelling of aircraft

he International Air Trans- UAE, , Azerbaijan, Kyrgyzstan and port Association (IATA) un- Russia participated in the seventh annual dertakes regular compliance IATA training session in Novosibirsk. checks at numerous aviation There were representatives of Vnukovo fuelling stations around the and Pulkovo airports; Hava Yollary Tworld. If any discrepancy is found, IATA Airlines, Azerbaijan; and Manas airport, creates a working group to research the Kyrgyzstan.” case and suggest an effective solution. The Novosibirsk training is part of a Throughout the year, IATA wider programme initiated by IATA in accumulates and analyses these reports collaboration with IATA IFQP. There are to develop an update or create a new two types of IATA professional training standard for industry-wide use. On a procedures, the performance of the programmes: yearly basis, IATA reviews the training centralised fuelling system (CFS) and • Airfi eld inspector training courses and ensures that the latest operation of state-of-the-art • Refresh inspector training standards are met. refuellers based on the Volvo chassis. Gazpromneft-Aero, the aviation Participants are introduced to the new The airfi eld inspector training fuel business of Russian oil producer checklist for fuelling complex inspection, provides full information on aviation Gazprom Neft, works with IATA to host developed by the aviation IATA Fuel fuelling system and all operations at an international training programme Quality Pool (IFQP), a group of airlines fuelling station in compliance with IATA for aviation fuel supply experts at the that actively share fuel inspection reports standards, whereas refresh training is Gazpromneft-Aero fuelling station in and workload at locations worldwide. aimed at recent updates in operations Novosibirsk. This includes a demonstration of the and standards only and requires some According to Andrey Muromtsev, head express method for checking pressure knowledge of operations. of technical department, Gazpromneft- controllers on fuelling equipment. The training programme in Aero, the training programme focuses on Muromtsev says: “This year we’ve seen Novosibirsk is the airfi eld inspector the quality of aviation fuel and lubricants, an increase in the number of attendees: training for aviation fuel industry fuel storage technology and fuel fi ltration 18 aviation fuel supply specialists from professionals who seek to gain

RUSSIAN GOVERNMENT TO TOUGHEN CONTROL OF GROUND HANDLING Eugene Gerden, AGS contributing editor, looks at the fall-out Navigazionnaya Sputnikovaya Sistema) system, a global navigation satellite sys- from an aviation accident in Moscow in 2014 that will see tem. All vehicles in Russian airports, tougher controls on ground handling in Russia including technical service cars, buses, snow removal machines and fi re engines, n 20 October 2014, Chris- According to Arkady Dvorkovich, will have GPS and GLONASS installed. tophe de Margerie, the Russian First Deputy Prime Minister, im- Roadway scanning systems will allow Chairman and CEO of plementation of the new measures is an dispatchers to control movements on the French oil corporation To- acute need that should reduce stress on landing fi eld and its immediate proximity tal, was killed when his dispatchers and will help to avoid further in conditions of poor visibility. ODassault Falcon 50 aircraft hit a snow- operational errors. At the same time, they plough on take-off from Vnukovo Inter- should increase the quality of ground TOUGHENED TRAINING STANDARDS national Airport in Moscow. handling provided at Russian airports. In addition to technical modernisation, Following this tragedy, the Russian Among the new requirements are the Russian government plans to sig- government, together with the Duma (the mandatory ignition interlock devices, nifi cantly toughen requirements for the national parliament), plans to design a a mechanism that prevents the engine training of ground handling personnel package of measures to toughen control of from being started in the case of blood and to increase their salaries, with the ground handling at Russian airports and alcohol levels in the driver, as well as GPS aim of making these jobs more attractive to create new, higher safety standards. and the Russian GLONASS (Globalnaya for potential applicants.

32 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com REGIONAL FOCUS | RUSSIA

fundamental knowledge of all fuelling weather conditions (temperatures Station are close-type pumps able to operations and the most recent IATA below -50oC). operate in low temperatures. Participants standards, as well as best practice in The fuelling stations are equipped in the training programme have a unique global aviation fuel supply. Similar IATA with FSII injectors (Fuel System Icing opportunity to study this complex courses are held in Brussels, Abu Dhabi Inhibitor) to prevent the formation refuelling process in practice. and Athens. of ice in fuel lines – something that is Muromtsev says: “Novosibirsk Muromtsev says: “The course heavily used in Russia compared to other training is the only industry training comprises of theory and hands-on countries. In addition, the fuel injection held in Russia. We are delighted to be a training. The theory session takes place system has means to provide heating and strategic partner of IATA and host IFQP in a specially equipped presentation isolation to some parts of the system. trainings at our Novosibirsk facility room with information stands, banners All fuel pumps at Novosibirsk Fuelling that help us to introduce international and equipment samples. The hands-on aviation fuel supply quality standards training includes demonstration of the in Russia.” full cycle of aviation fuelling: from visit The training costs $2,000 per person and inspection of tank farm facilities to for IFQP member airlines and $4,000 walk-around inspection of parked into per person for non-member airlines. plane equipment. All operations are Muromtsev notes: “Companies pay for explained by IFQP-qualifi ed operational their employees’ professional training.” personnel from the fuelling station.” Participants get visa and airport pass There are only four stations in the support; special protective equipment world that can host this fundamental for the practical part of the course; access IATA training course because they have to a dedicated equipped classroom with the required storage and refuelling required equipment; English to Russian facilities, including hydrant refuelling translation of the course; coffee-breaks system. Novosibirsk is a unique training and meals; entertainment programme; platform with an aviation refuelling and course materials such as course book, infrastructure that operates in severe fl ash drives and stationery.

The planned measures include the es- lised, a fact that is refl ected by the lack of sources close to the Russian Ministry of tablishment of a single centre of control independent ground handlers. Currently Transport, it may reach US$300-400 for ground handling resources at each handling services at the majority of Rus- million. It is planned that the majority of Russian airport. According to analysts sian airports are provided by companies funds will be provided from the Russian from the Russian Ministry of Transport, affi liated with the airports, which results federal budget, as well as from several this is very important, as the current lack in higher prices and lower quality. extra-budgetary resources. of such a service sometimes results in dis- According to analysts from the Rus- A signifi cant part of funds are to be patchers being unable to make decisions sian Ministry of Transport, low quality invested in the purchase of new ground regarding the priority of services. and criminal negligence of ground han- handling equipment for national air- Finally, there are also plans to intro- dling personnel at Vnukovo airport were ports, mostly from abroad, as domestic duce a new modern system of informa- major causes of the recent tragedy. producers are currently unable to meet tion management in all Russian airports Successful implementation of the local demand. and to computerise all ground handling planned measures will allow managers It is also planned that execution of all operations. to increase the capacity of the system’s ground handling activities at Russian air- According to Oleg Nilov, member of supervisory control of ground handling ports will be controlled by experts from the Committee on Transport of the Duma activities by almost three times, to im- the Russian Federal Transportation In- and one of the initiators of the new plans, prove the quality of managerial decisions spection Service and Federal Air Trans- introducing these measures will help to and reduce the cost of ground handling port Agency. prevent tragedies in the future. services. In addition, this will also help to Implementation of the project will be At the same time, the Russian govern- increase safety at national airports. personally controlled by Russian Prime ment also plans to continue the process Minister Dmitry Medvedev, partly be- of liberalising ground handling services MULTI-BILLION DOLLAR BILL cause the death of de Margerie took place in the country. The Russian ground han- The total cost of the project has not at one of the most important and signifi - dling industry remains highly monopo- been disclosed, although, according to cant Russian airports.

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 33 IT | CYBER SECURITY

Few cyber security attacks on ground handling IT systems have been recorded to date, but operators cannot afford to be complacent, discovers Martin Courtney

ON-RAMP DATA SECURITY MORE CRITICAL THAN EVER

aye Francy, executive director of the Aviation In- including Scandinavian Airlines and Norwegian Air. formation Sharing and Analysis Center (A-ISAC) United Airlines, too, was hit by a cyber attack in the sum- and head of Boeing’s Cyber ONE team, was stark mer of this year, with stolen data including passenger mani- earlier this year. “The honeymoon is over. We are fests detailing passenger origins and destinations. A group of seeing attacks across the aviation front. Luckily Chinese hackers was rumoured to be the culprit, although it Fnothing really dramatic or serious has taken place, but we rec- was not known what their motive was or how they would use ognise this is going to cost us time and money.” the information. Either way it was enough to convince United Francy highlighted the growing list of cyber attacks di- to pay two hackers more than 1 million frequent-fl yer miles rected at companies in the aviation sector over the last few each to stress test its security systems for further vulnerabili- years. The trade association for North American airports ties as part of its broader ‘bug bounty’ programme. warned its members in 2014 of an advanced persistent Nor should Francy’s warning be ignored by ground han- threat (APT) attack aimed at dozens of airport computer dling companies in the belief that airlines and airports alone systems across the US. The US Center for Internet Security will bear the brunt of the attacks. The recent trend for shared IT (CIS) confi rmed that a total of 75 airports were victims of services and infrastructure with airport operators and airlines cyber attacks, two of them leading to successful breaches, provides considerable potential for data security breaches by though it did not name the sites or types of system involved. the back door as malware infections and unauthorised access CIS also highlighted a large-scale phishing attack on US incidents have a knock-on effect elsewhere. And the growing airports in 2013. use of computer terminals, wireless networks and portable de- Most recently 1,400 LOT airline passengers at Warsaw’s vices such as laptops, tablets and smartphones amongst ground Chopin airport were grounded after an attack in June 2015 handling staff on the ramp also presents vulnerabilities. breached the computer systems used to issue fl ight plans, the airline admitted. And last year the Norwegian police arrested WHO ARE THE HACKERS? and charged a 17-year-old boy claiming to be a member of Attacks can originate from a wide variety of sources. Hacker the hacktivist group Anonymous Norway for orchestrating convictions remain quite rare and in most cases victims and law a massive distributed denial of service (DDoS) attack which enforcement agencies can never be certain who it was that tried disabled the websites of multiple business across the country, to breach their systems or what their motives may have been.

34 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com IT | CYBER SECURITY

The nightmare scenario for the avia- fraud that sees the hacker masquerade as tion industry, given recent history, is of somebody else in order to try to obtain course terrorism: the fear that computer login credentials or account information systems will be breached to steal end user – data which can then be used for identity credentials to bypass other security sys- theft or to gain access to other computer tems which will enable perpetrators to systems. cause disruption at will – or even gain ac- Zero day malware, which exploits cess to aircraft control systems. vulnerabilities in web browsers when However, the vast majority of hack- the user visits certain websites and/or is ers do not have political aims. Security embedded in executable code contained software specialist McAfee identifi es four in email messages, is on the rise too. distinct categories of attacker apart from McAfee has also seen a signifi cant terrorists and those involved in state- increase in the number of technically sponsored espionage, ranging from rec- sophisticated attacks, or APTs, which reational intruders looking for fame and hide undetected in inert code for months notoriety through to vandals, hacktivists or even years and wait for a chink in the and organised cyber criminals. system’s defence mechanisms to appear Some groups of hacktivists, includ- before executing their payload. ing the HighTech Brazil HackTeam or the Cyber Army – known for its past involvement in attacks on Dubai air- port – like to cause trouble for the fun of it. Other attacks are ‘inside jobs’ caused by disgruntled staff looking to embarrass their employers. Industrial espionage can also play its part as rival companies look to steal customer details from their competitors, or simply reduce confi dence in another organisation’s capabilities by highlighting defi ciencies in their data protection defences. Criminal intent underpins a large number of cyber attacks, as crooks look to make money by stealing information which can be used to access fi nancial “The honeymoon is over. systems or enable identify theft, often We are seeing attacks across targeting thousands of passenger details the aviation front...” (names, addresses and even credit card Faye Francy, executive director of A-ISAC information) which can be sold on to other criminal groups. The big question for ground han- THE MOBILE PERSPECTIVE dling companies is whether they can Many air ground service suppliers are stand the risk of not taking measures to currently investing in mobile technology reduce their chances of being hit. Irre- designed to provide their employees spective of the hackers’ intentions and with messaging and access to centralised the scale of any attack, the reputational information systems from portable damage which comes when successful devices – everything from laptops and breaches are made public may prove the PDAs to smartphones and even some difference between winning a contract form of wearable device. or renewal and losing out to a rival, and/ Much has been made of the security or maintaining the trust of critical busi- vulnerabilities which smartphones in ness partners. particular present to hackers, and there is no doubt that the volume of attacks di- TYPES OF ATTACK rected against common mobile operating Determined hackers have proved systems like Apple iOS, Google Android extremely resourceful in creating and Microsoft Windows Mobile is rising. new strains of malicious software, or But experts warn that focusing too heavi- malware, and coming up with innovative ly on mobile devices risks overlooking the ways to gain unauthorised access to real source of danger – networks, system remote computer systems. login portals, web sites and desktop PC Symantec’s 2015 Internet Security software applications. Threat report estimated that over 317 The 2015 Data Breach Investigations million new pieces of malware were Report (DBIR) published by US telecom- created in 2014. It found that one in every munications carrier Verizon provides a 965 emails sent now includes some form detailed snapshot of security threats af- of phishing attack, for example, a form of fecting 61 countries in 2014. The telco

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 35 IT | CYBER SECURITY

engaged the help of 70 contributing part- switched on or off to cause significant and ground handling companies have ners to analyse 79,790 security incidents operational disruption. traditionally installed proprietary net- and 2,122 confirmed data breaches. Nor is it just vehicles and other plant works, terminals and software systems, It found that only a small percentage machinery that is now being linked into but there is an increasing acceptance of of the cyber attacks discovered involved the Internet of Things (IoT). Internet ‘off-the-shelf’ hardware and software mobileÆ devices and almost all of those fell Protocol (IP) surveillance cameras, which which is already widely used in other into the category of what Verizon terms also use wired and wireless networks, are vertical industries – packages which “adnoyance” and “similar resource-wast- open to attack from Botnets and DDoS are consistently updated to mitigate ing infections” rather than serious cyber attacks that can flood the network with against new cyber attacks via regular security attacks. spurious requests in order to cause sys- patches and upgrades. “Mobile devices have clearly dem- tem crashes, not only bringing down the Market research company Vision- onstrated their ability to be vulnerable,” cameras themselves but also the back- gain identifies a broad range of lead- Verizon stated. “What we are saying is end servers which store footage. ing providers of aviation cyber secu- that we know the threat actors are al- Other vulnerable systems ground rity products and services, including ready using a variety of other methods handlers may rely on include electronic Amadeus, Airbus Group, Boeing, Cisco, to break into our systems, and we should bag tagging and baggage screening sys- CSC, Harris, IBM, Intel, Kapersky Lab, prioritise our resources to focus on the tems as well as smart lighting, tempera- Rockwell Collins, Sabre, SITA, Syman- methods that they’re using now.” ture and humidity gauges and traffic con- tec, Thales, Trend Micro and Unisys. trol lights. The company suggests that sales of CONNECTED VEHICLES AND IOT aviation-focused cyber security prod- That is not to say that the volume and ucts could expand at a compound an- diversity of potential security threats nual growth rate (CAGR) of 3.9% from derived from mobile devices will not US$123 million in 2014 to be worth expand over the next few years. Emerging $1,534 million by 2020 as airports, air- technologies beyond smartphones may lines and ground handling companies also open unanticipated vulnerabilities ramp up their spending. in network and system access. Automotive manufacturers have PRACTICAL STEPS TO BETTER started to equip their vehicles with mul- SECURITY tiple electronic systems which rely on a User awareness is critical and ground combination of WiFi, cellular 3G/4G and handlers can go some way to protect- satellite networks to transmit data: in-car ing themselves from cyber attacks entertainment platforms tracking and simply by educating system users and machine-to-machine (M2M) capabili- staff on the dangers; they can issue ties that collect performance and mainte- standardised guidance on authentica- nance information before transmitting it tion and password protection, and on back to a central database, for example. keeping devices and peripheral storage These remain cutting edge and devices safe. sparsely deployed for the moment. But it Routine data security practices such is likely they will become standard in all as always changing the default username types of vehicle in the future, including and password on any piece of hardware those used by air ground service compa- or software being installed can also help There is a general realisation nies on and around the ramp as they look to stop malware, with two-factor user amongst cyber security experts to track equipment and pull information authentication tightening up employee that with enough time, money and about their maintenance, fuel consump- system access. effort hackers can get into anything tion and usage into central databases for Ground handlers can also use ad- operational monitoring and business in- vanced threat intelligent solutions that telligence purposes. THE CURE look out not just for known viruses and Hackers have already demonstrated There is a general realisation amongst malware but also unknown threats by how they can access internet-connected cyber security experts that with enough monitoring suspicious activity (out-of- vehicles to control a Jeep Cherokee re- time, money and effort hackers can get hours user logins, sudden spikes in net- motely by breaking into its in-car enter- into anything – it is only a question work traffic or unauthenticated access tainment system, leading Fiat Chrysler to of their intended target and level of attempts, for example) and ‘sandbox’ recall 1.4 million of its models exhibiting resource. Yet the vast majority of attack downloaded files into safe execution en- the vulnerability. methods, malware and viruses have been vironments to quarantine any threat be- And in some cases the diagnostic around for years and remain entirely fore it can spread. systems which mechanics use to run preventable if basic information security Encrypting network communica- tests during maintenance checks on tools and processes are applied. tions or ‘data in transit’ can help to stop multiple makes also rely on vulner- Hackers almost always aim for information being intercepted by hack- able third-party software which can scale. In all but the most targeted as- ers during transmission between IP-en- be accessed via a garage PC, the ODB- saults, malware and viruses are built abled systems and devices on the ramp. 11 diagnostic port or even a USB stick to strike the operating systems and ap- Implementing virtual private networks plugged into the vehicle. This presents plications in most common use by the (VPNs) to segment different types of the possibility that specific compo- largest number of people, because this data traffic ensures that sensitive infor- nents, such as airbags, brakes, fuel sys- will cause the most amount of wide- mation can travel securely across public tem or central locking systems, can be spread damage. Most airports, airlines WiFi networks or the Internet.

36 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com FEATURE | JANET WALLACE FROM THE MOMENT THE CHOCKS ARE SET Janet Wallace, director, airport services, contracts & administration for Air Canada looks at whether the industry has reached ‘peak’ turnaround. AGS editor James Graham asked the questions

Q. HAVE WE REACHED ‘PEAK’ of written policies and procedures, such at Air Canada based upon volume or I.E FASTEST POSSIBLE APRON as those documented in IGOM, will save frequency. The operations are a pressure TURNAROUNDS? time by alleviating the pressure of man- cooker, and shortcuts are not tolerated. A. The schedules continue to be agers to constantly monitor and orches- tightened … and clearly the airlines are trate the operations. IGOM education Q. IS THERE A PRESSURE FROM keenly interested in aircraft utilisation. will lead to a standardised employee THE INCREASING SIZE OF MODERN Air Canada isn’t making money if the performance. This can only be accom- PASSENGER AIRCRAFT, INCLUDING airplanes are on the ground. Morning plished with clearly defi ned responsi- GIANTS SUCH AS THE A380, WHICH start-ups are critical to our operations, bilities, depending upon crew size, as MAY NOW BE HAVING AN IMPACT ON on-time performance is our focus and well as synchronisation of a sequence RAMP TURNAROUNDS? sets the tone for the rest of the day. De- of events. Repeatability through these A. Large, densely populated aircraft, lays at start-up cause a ripple effect, and consistently applied standard operating with increased checked luggage require- create pressures throughout the day, procedures will provide for a more reli- ments, are a soft spot for the ramp staff. where staff are forced to make up time able workforce. We have yet to fully understand the im- on the ground. While minutes are being pact this is having, as we start to opti- taken out of the schedule, ground staff Q. HAS THE ‘CASUALISATION’ OF mise our operations to consistent levels need to achieve consistent turn times. APRON PERSONNEL LED TO A across all airports. LOWERING OF SAFETY STANDARDS Q. CAN A TURNAROUND EVER BE DURING TURNAROUNDS? Q. HAVE TURNAROUNDS BECOME A RISK FREE? A. Constant pressure to get fl ights FREE-FOR-ALL AS LEGACY AND LOW- A. As long as we have humans in- out, or avoid gate holds, is vital to a suc- COST AIRLINES HAVE OUTSOURCED volved, there will be variation in the pro- cessful customer experience. The ‘go go SERVICES TO THIRD PARTY cess to turn aircraft. Needless to say we go’ nature of the work environment of PROVIDERS? work towards risk reduction from the aircraft arriving, offl oading, reloading A. Not in my opinion. From my per- perspective that we will mitigate risks to and out may lead to some of the work- spective, there is no difference between a level that is as low as reasonably toler- force becoming complacent. However, legacies versus low-cost. On the ramp, it able. safety standards are not compromised doesn’t matter the colour of the metal. All carriers demand the ramp to be on Q. WHAT HUMAN FACTORS schedule or get back on schedule. It’s CONTRIBUTE TO PROBLEMS DURING for this reason that ground handling TURNAROUND? contracts now come with service level A. Let’s face it, the ramp is a task- agreements for key performance metrics saturated workforce. Failure to notice as they relate to schedule. developing problems or being preoc- cupied with competing priorities lead Q. THE RAMP ACTIVITIES WITH MOST to shortcomings in servicing aircraft FREQUENT INCIDENTS OF DAMAGE turnarounds. Decisions to press on, un- ARE BAGGAGE LOADING, CATERING derestimating potential risks or better AND WASTE CLEARING OPERATIONS. yet, overestimating one’s personal ca- DO PRESSURES ON TURNAROUND pabilities can contribute to inconsistent TIMES EVER CAUSE THESE service, not to mention present hazards. INCIDENTS? A. Our airport staff are continuously Q. WHAT CAN BE DONE TO REMOVE working a balancing act between safe- THESE FACTORS FROM THE ty, performance and cost. Turnaround TURNAROUND? management needs to occur with all the A. Proper analysis of task duration, parties approaching the aircraft arriving based upon size of equipment and pas- at the gate. From the moment the chocks senger loads is the next step for Air Can- are set, all the activities in between need ada in reducing these risks. From there, to be cleverly orchestrated until the mo- using a well-structured, well-defi ned set ment chocks are off.

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 37 FEATURE | SGS/GROUND.NET SGS IPO MASSIVELY OVERSUBSCRIBED

he initial public offer- ing (IPO) or stock market “Clifford Chance was very launch of Saudi Ground well placed to provide SGS Services this year was a with seamless advice on complete success. The IPO local Saudi law but with an Twas considerably oversubscribed, with international perspective” overall subscription 12.38 times the Mike Taylor offer (Individuals 3.39 times; Mutual Funds 1.74 times, Other Institutional Investors 7.24 times of total offer). Mohammed Safyeldin, VP finance The 56.4 million SAR50 shares and administration reveals that 100% were split between individual and in- of the shares stayed within the King- vestors: 40% to Individual investors dom of Saudi Arabia. The timetable of and 60% to Institutional Investors the stock market launch ran success- such as mutual funds and other insti- fully. Legal advice was given by Clif- tions in Saudi and the wider GCC, tutional Investors such as insurance ford Chance, one of the world’s pre- Clifford Chance was very well placed companies and banks. SGS shares are eminent law firms. to provide SGS with seamless advice listed in TADAWUL, the KSA stock Commenting on the deal, Clif- on local Saudi law but with an inter- exchange. ford Chance lead partner, Mike Tay- national perspective.” HSBC Holdings advised the airline lor said: “We were delighted to have The IPO raised SAR2.82 billion on the IPO. worked with SGS on this important ($752 million). SGS is the largest air- The unit was the second of six transaction. Given the strength and port ground handling services pro- Saudi units, catering, cargo, mainte- depth of our Saudi practice, together vider in Saudi Arabia and is the only nance, airlines and flight academy to with our experience advising on the ground handling services provider that follow a route to a stock market listing most innovative and high-profile operates across all the airports in Sau- following Saudia’s privatisation deci- ECM and corporate finance transac- di Arabia. sion in 2006. NEW LOGO, NEW MEMBERS FOR

hree years after its start, Scandinavian Avia- zerland, Scandinavia, the UK and Italy. The alliance tor Airport Alliance Europe AB and Italy’s was created to offer airline customers network agree- GH Italia have joined the ground.net han- ments as an alternative to global players in the mar- dlers’ alliance. At the same time, ground.net ket for ground handling services. Apart from sales and has revealed a new company logo and re- marketing, the co-operation also covers information Tlaunched its website. The new logo includes a multicol- technology (IT), procurement of equipment, employee our asterisk symbol which the network claims empha- qualification and establishment of standardised oper- sises “the dynamic European network and innovative ating processes. partnership of ground.net”. The members of the alliance are: AeroGround ground.net now has five members and is based on Flughafen München; Goldair Handling with operations at close co-operation in sales and marketing at members’ 31 airports in Greece, and Bulgaria; Airline Assis- locations in Germany, Greece, Bulgaria, Cyprus, Swit- tance Switzerland (AAS); GH Italia; and Aviator.

The alliance was created to offer airline customers network agreements as an alternative to global players in the market for ground handling services

38 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com FEATURE | SAS/TCR SCANDINAVIAN AIRLINES IN GSE SALE AND LEASEBACK

“SAS is the third important airline in Europe after KLM and to outsource all its GSE, a trend that we ex- pect to expand to other major carriers in their constant search for effi ciency and fl exibility improvements. The contract with SAS is a long-term one, foreseeing effi ciency improvements over time as well important investments of between Ð50 to Ð100 million in renewal of the existing GSE fl eet.” TCR International currently em- ploys700 people with a planned turnover of around €140 million in 2015, up from €10 million in 1999. It is present in 11 Eu- ropean countries at some 100 airports, including seven of the 10 largest in the . In early 2015, TCR revealed its global ambitions by creating TCR Malay- sia, the Group’s gateway to Asia.

AS has arranged a sales and “In TCR we value the fact that they WIDERØE DEAL leaseback outsourcing of its are the world leader in terms of GSE Meanwhile, In line with a June 2015 motorised or non-motorised services, with an excellent reputation letter of intent, SAS will transfer ground support equipment in terms of customer service as well as a the operations at all of SAS Ground (GSE) at Copenhagen Air- responsible management of their staff.” Handling’s line stations in Norway to Sport (CPH). The airline has inked a deal TCR’s fi rst major contract in Scan- Widerøe Ground Handling (Widerøe) with Belgium-based TCR International dinavia started in 2011 with the sale and from February 2016. (TCR) through its subsidiary TCR Den- rent-back of the entire fl eet of Menzies’ SGH’s operations at 14 line stations mark. Through this agreement, SAS GSE at Oslo Airport, an operation closely in Norway will be transferred to Widerøe endorses TCR as the main supplier of followed by the signature of contracts with and include approximately 850 full-time all GSE (over 5,000 units) through- Aviator in 2012 and with SAS in 2014. positions and the takeover of existing out most Scandinavian airports. This Tom Bellekens, chief operation of- agreements for equipment and prem- agreement marks the culmination of fi cer TCR, said: “TCR is very grateful to ises, as well as handling contracts. The TCR’s expansion strategy in the region, have completed this operation with SAS. transaction is being conducted as an op- increasing TCR inventory there by Both companies chose a gradual imple- erations transfer, meaning that in itself it more than 1,800 vehicles. mentation approach country by country. will have no signifi cant impact on SAS’s Under the agreement, TCR acquires This has allowed SAS to see a proof of earnings. Following the transfer, SAS will all SAS Ground Handling (SGH) GSE TCR’s quality and reliability before en- purchase ground services from Widerøe and integrates SGH’s 56 technicians tering into this last important phase in Ground Handling as an external service and employees into TCR, which will also . and the parties have entered into a fi ve- build a brand-new 4,000m2 workshop year contract for these services. at CPH. Rickard Gustafson, SAS president Kjetil Habjorg, CEO SAS Ground and CEO, said: “The transfer of the op- Handling, said: “SAS is very pleased erations at the line stations in Norway to to have signed this Scandinavia-wide Widerøe is in line with our strategy of fo- agreement with TCR. This operation cusing on fl ight operations, while at the makes our handling division much same time reducing the company’s fi xed more fl exible. We have transferred a costs. In Widerøe, we have a high-qual- signifi cant structure to TCR, consisting ity and reliable supplier that will ensure of eight workshops, more than 100 staff a smooth outsourcing process for our and 5,000 pieces of GSE. employees. We look forward to continu- “We rent this back in a fl exible form ing to work with Widerøe and together which allows us to easily adapt our GSE developing our ground product for the fl eet to both increases and decreases in good of our customers.” our operation. We have been working for Widerøe already has ground opera- more than two years with TCR to close Tom Bellekens, chief operation offi cer TCR tions at a further 28 airports in Norway this entire agreement. that support Widerøe’s regional routes.

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 39 FEATURE | T-SYSTEMS FEATURE | T-SYSTEMS T-SYSTEMS REINVENTS GROUND HANDLING SOFTWARE WITH GHAMS After more than 20 years of successfully serving airports worldwide in the terminal operations market T-Systems, the business customer arm of Deutsche Telekom, has moved into the ground handling market with a state-of-the-art ground handling management product

alled GHAMS – Ground “The jointly developed product is Handling Management ideally tailored to the ground handling Software – the module- process. The continuity of the based product contains workflow allows us to do our job more a powerful multi-station efficiently, starting with planning, Cplanning module for resource planning operations and the subsequent flow (staff and GSE) and tender calculation, of the information into the analytics a rostering module, an operations man- module, which in turn allows us to agement module for daily dispatching in An example of the PRM service at Acciona optimise the following periods,” says combination with the support of mobile Stefan Würdig, Director Operation devices for progress and service record- SUITS ALL SIZES German Stations at Acciona. ing. It also has an analytics engine allow- A pay-per-use pricing scheme enables The fi rst version of the product only ing the generation of reports and analyses ground handlers to flexibly fit the cost required 18 months to go live in TXL. in real time. of their ground handling IT system Since the end of 2014 the complete An initial user of the software is to the development of their business. product has been successfully employed Acciona Airport Services at Berlin Tegel The product suits all sizes of ground by all of Acciona’s departments. TXL airport. handling endeavours, from small and A PRM service is just a matter of The backbone of the product is a root medium-sized to large organisations. confi guration, mobile printing on the module serving data for all operations It is part of T-Systems’ integrated ramp without the installation of a lap- modules to ensure information integrity. aviation product suite for resource and top or mini-server in the ramp vehicle The product runs on a software as a workflow management. has been proven and is ready to be de- service (SaaS) basis in one of Germany’s Acciona and T-Systems have col- veloped, and the usage of smart watches most modern data centres and can be laborated on the development of a instead of mobile phones or tablets for hosted at the ground handler’s data ground handling management product progress and service recording is under centre as well. for four years. development and ready to go live.

Acciona and T-Systems have collaborated on the development of a ground handling management product for four years. “The jointly developed product is ideally tailored to the ground handling process” Stefan Würdig

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 41 FEATURE | TECHNOLOGY

SMART USE OF SMARTPHONES AT JFK The ubiquitous Smartphone can help speed passengers through the security line

Danish IT company traveller flow into value, and create has installed sensors at easy-to-interpret decision-making New York City’s John F tools for end-users. Kennedy (JFK) Inter- BlipTrack solution is an in-house national Airport to take designed platform for data collection, Aadvantage of the widespread carrying analysis and reporting: a solution with of Smartphones and tablets to help high-tech sensors, third party data inte- managers drive down queuing times, gration, a hosted analysis platform and considers Christian Carstens, Market- a web-based user interface. With more ing Co-ordinator of Aalborg-based than 5,000 units deployed worldwide, BLIP Systems. BlipTrack is a solution for measur- Carstens says: “BlipTrack sensors ing travel times, queue and fl ow, notes detect Wi-Fi or Bluetooth devices in Carstens. The solution is installed in ‘discoverable’ mode, found in mobile over 23 international airports, including phones and tablets. When a device JFK, Amsterdam, Dubai, Dublin, To- passes sensors, its non-personal “BlipTrack sensors detect ronto, Barcelona, Auckland, Cincinnati, unique ID – called a MAC address Wi-Fi or Bluetooth devices in Brussels, Manchester, Milan, Copenha- – is recorded, encrypted and time- ‘discoverable’ mode, found in gen, Helsinki and Oslo. stamped. By re-identifying the device mobile phones and tablets” from multiple sensors, travel times, Christian Carstens dwell times and movement patterns in the terminals become available.” With growing numbers of airport BLUETOOTH visitors carrying Smartphones or BLIP Systems is a privately held tablets, it does not matter that some are information technology firm and was not yet equipped with such technology. established with a vision of using new Carstens says: “The sensors are capable connectivity possibilities in mobile of collecting data from approximately devices, such as Bluetooth and WiFi, 50% of all people in an area, which is to deliver proximity services to end- more than enough to measure flow, users. Today, BLIP Systems is one travel times and so on.” of the leading providers of data Libertarian concerns as to ‘Big analytic tools to transform Brother’-type surveillance from the sys- tem are rebutted by Carstens. He says: “The solution protects individuals’ pri- vacy by having the individual BlipTrack sensors convert the detected mobile de- vices, which contain no personal infor- mation, into anonymised and encrypted hashes. The solution does not register or collect any personal information. A MAC address is not associated with any personal information.”

42 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

WORLDWIDE DIRECTORY OF GROUND SERVICE PROVIDERS

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 43 GROUND SERVICE PROVIDERS WORLDWIDE DIRECTORY OF GROUND SERVICE PROVIDERS

AFGHANISTAN For , Airport Management And Representation Fax: +54 11 5480 4431 For Passenger And Cargo Airlines “Astra Visitor Email: [email protected] SONIC JET Aviation Services Services” That Can Include Hotel Booking, Website: www.swissport.com.ar Handling Branch, Afghanistan, Airport Meet And Greet And Private Transport Services: Airport Ticketing Sales Desk, Arrival Tel: +93 793 433 889 Services, Personal Protection Services, Local and Transfer Services, Baggage Services, Check- Mobile: +93 700 220 269 Tours, Aviation Company Representation Services, In Services, Dedicated Passenger Services, Gate Fax: +44 208 0431931 Aviation Consultancy, , Security And Departure Services, Lost And Found Services, Email: [email protected] And Handling Products And Equipment, Aviation Aircraft Servicing And Cleaning, Executive Aviation Services: Ground Handling, Fuel Security Services, Cargo And Passenger GSA Services, Industrial Safety Wear Swissport Argentina SA (Ground handling services) ALBANIA International Airport Ezeiza Tirana International Airport ANTIGUA “Ministro Pistarini” Aut. Tte. Gral. Ricchieri s/n - km. 33,5 Ground Handling Department, Rinas, Tirana Airport Services (Antigua) Ltd Albania Edif. AA2000 - Floor 3° - Of. 314 7 St. George’s Street CP: 1802 Aerop.Int.Ezeiza Tel: +355 4 2381 700 P.O.Box 15 Fax: +355 4 2381 545 Pcia. Buenos Aires Mobile: +355 6920 636332 St. John’s Tel: +54 11 5480 4432 Email: [email protected] Antigua Fax: +54 11 5480 4431 Services: Passenger, Aircraft Services Tel: +268 462 0889 Email: [email protected] Fax: +268 462 1651 Website: www.swissport.com.ar Email: [email protected] Services: Airport Ticketing Sales Desk, Arrival And ALGERIA Website: www.asaanu.com Transfer, Baggage, Check-In, Dedicated Passenger Services: Passenger Services, Ramp Services, Services, Gate And Departure, Lost And Found, Air Algérie Flight Operations, and Support Services Special Passenger And VIP Services, Load Control 1 Place Maurice Audin Alger-Algerie And Communications, Station Control And Station Tel: +21321 63 36 46 Representation And Supervision. Fax: +21323 50 41 25 Caribbean Airport Services Email: [email protected] Email: [email protected] Website: www.airalgerie.dz Website: www.cas-antigua.com ARMENIA Services: Passenger Services, Catering, Cargo, Maintenance, Ground Handling And Tour Operator. Air Ground Ops ARGENTINA Nalbandyan str. 9 SPA Swissport Algérie CrossRacer Airport Services S.A. 375001 Yerevan Aéroport d’Alger, Houari Boumediene Ezeiza International Airport Armenia DZ-16100 Dar El Beïda, Algiers &EJlDJP$FOUSP$PSQPSBUJWP""n4VJUF Tel: +374 9 425013 Tel: +213 21 207 314 Buenos Aires B1802EZE Mobile: +374 1 543345 Mobile: +213 554 513 131 Argentina Fax: +374 1 547111 Fax: +213 21 509 960 Tel: +54 115 480 5500 Email: [email protected] Email: [email protected] Fax: +54 115 480 0747 Website: www.airground.net Website: www.swissport.com Email: [email protected] Services: Passenger, Cargo, VIP Services, Security Services: Full Ground Handling & Executive Website: www.crossracer.aero Aviation Services At The Following 5 Algerian Services: Passenger Services, Special Services, Zvartnots Handling CJSC Airports: Algiers Houari Boumediene, Oran Flight Operations, Ramp Services Supervision, AIA Admin Building Ahmed Ben Bella, Constantine Mohamed Boudiaf, Cargo & Mail 375042 Yerevan Batna Mostepha Ben Boulaid And Tlemcen Armenia Zenata Messali El Hadj; Full Cargo Handling Intercargo SAC Tel: +374 10 493 000 And Documentation Services At Algiers Houari Aeropuerto Internacional de Ezeiza Ministro Fax: +374 10 493 7112 Boumediene Airport; Ground Handling Services Pistarini, Email: [email protected] Include: Airport Ticketing Sales Desk, Arrival And 1804 Ezeiza, Buenos Aires Province, Website: www.zvartnots.aero Transfer Services, Baggage Services, Check-In Services: Passenger, Cargo, VIP Services, Security Services, Dedicated Passenger Services, Gate And Argentina Departure Services, Lost And Found Services, Tel: +54 11 5480 1000 Special Passenger And VIP Services, Load Control Email: [email protected] AUSTRALIA Website: www.intercargo.com.ar And Communications, Station Representation And Aero-Care Flight Support Supervision, Aircraft Loading/Unloading, Baggage Services: Aircraft /Towing, Baggage Sorting, GPU, Push-Back, Water & Toilet Services, Handling, , Cabin Cleaning, Check-In, 0GlDF /P5IF$JSDVJU ACU, ASU. Landing Permits, Load Control/Weight Balance, Brisbane Airport -PBEJOH6OMPBEJOH 0WFSmJHIU3JHIUT 1BTTFOHFS QLD, 4007 Assistance Unit, Passenger Handling, Ramp Australia ANGUILLA 4FSWJDFT 4MPU$PPSEJOBUJPO 5SBGlD3JHIUT  Tel: +61 7 3107 1920 Lloyd Aviation Services Unaccompanied Minors Fax: +61 7 3852 2146 The Valley, Anguilla, British West Indies Email: [email protected] P.O. Box 52 Munser FBO Website: www.aerocare.com.au Tel: +264 498 4141 / 264 498 4142 $PSQPSBUFCVJMEJOH OEmPPS  Services: Flight Support, Customer Service, Ramp Fax: +264 497 7130 Of 203 Ezeiza International Airport Operations, In-Flight Services Email: [email protected] C.P. (1802) Buenos Aires Website: www.lloyd-aviation.com Argentina Aviation Ground Handling Pty Ltd Services: Personalised Customer Care, Discreet Tel: +54 11 4575 1070 Level 1, Airport Central Arrivals & Departures, Immigration And Customs Fax: +54 11 4480 0744 1 Eastern Ave, Bilinga QLD Processing, Complimentary Crew Transportation, Email: [email protected] Australia Quality Chevron Fuels Jet A & Avgas, Quick Website: www.munserfbo.com Tel: +617 5589 1100 Turnaround, Landing Permits, Flight Plans, Services: Ground Handling, VIP Assistance To Fax: +617 5536 2838 Charters & Catering. Passengers And Luggage, Aircraft And Passenger Website: www.avgh.com.au Authorities, Temporary Internationalization For Services: Ramp Services, Passenger Services, Domestic Airports, Ramp Equipment Coordination, Cargo Facilitation, Operation Support, Airport ANGOLA Pilot Navigator Onboard, Fuel Coordination, Flight TFDVSJUZ 4BGFUZ0GlDFST #BHHBHF.BOBHFNFOU  Package, Over Flight Permits, Vehicles At Ramp Customer Service Site, Weapons Clearance, Hotel Reservation, Crew And Pax Transportation, Catering Service, Aircraft Clearing And Credit To Services. Swissport Argentina SA Astra Aviation (Executive aviation services) Menzies Aviation Head Offi ce Email: [email protected] International Airport S.C. de Bariloche .FO[JFT"WJBUJPO)FBE0GlDF Website: www.astra-aviation.com Avenida Mitre 2451 Level 1, Building 276, Services: Aircraft Charter, Aircraft Flight Support CP: 8400 Sixth Street, And Supervision For Executive Aircraft And San C. de Bariloche Mascot, Ambulance Flights, Aircraft Fuel Supply, Catering Pcia. de Rio Negro New South Wales, And GHA Services Arranged And Permits Applied Tel: +54 11 5480 4432

44 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

2020, Sydney Website: www.bismillahairlines.net Australia, Services: Airport Ground Handling, Cargo, Ramp, Tel: +61 2 8337 9547 Catering, Re-Fuelling, Hotel Booking, Cargo Fax: +61 2 9700 9469 Loading and Unloading, Any Aircraft Services Website: www.menziesaviation.com WFS / SFS "U5IF"QSPO -BOEJOH0WFSmZJOH"OE5FDIOJDBM Services: Ground Handling, Cargo Handling, Cargo Landing Permission, Passenger Services, Aircraft 0CKFDU TUmPPS Parts Salvage and Handling & Custom Clearance. Forwarding, ISAGO, SMART & BCN FBO Services. A-1300 Airport Tel: +43 1 7007 35215 Oceania Aviation Services Fax: +43 1 7007 35216 18 Lores Bonney Circuit Email: [email protected] Bilinga 4225 Website: www.wfs.aero Caribbean Aircraft Handling Co. Ltd Gold Cost Airport Grantley Adams International Airport Australia Magnum Aviation Handling Christ Church Tel: +61 7 5590 6999 Vienna International Airport Barbados Fax: +61 5599 5811 Tel: +246 428 1950 GENERAL AVIATION CENTER (GAC) Fax: +246 428 1652 Website: www.oceaniaaviation.com.au Steinriegelweg 1 Services: Check in Services, Ramp Services, Email: [email protected] / [email protected] Aircraft Charter Services, Ground Services Objekt 140, A-1300 Services: Representation, Administration and Equipment Supervision Passenger Services, Ramp Services, Tel: +43 676 777 55 99 Load Control, Communications and Flight Fax: +43 662 8580 260 Operations Cargo and Mail Services, Support Skystar Airport Services Email: sas.ops@-airport.at Services and Security Services. 40 Sugarbird Lady Road, Website: www.salzburg-airport-services.com Services: Transportation, Baggage Handling, Seawell Air Services WA 6105 Guidance & Assistance For Passengers And Grantley Adams International Airport Australia $SFX $SFX#SJFlOH $PNQBOZ'MJHIUQMBO 4MPU Christ Church Tel: +61 8 9477 0600 Monitoring, Passenger, Ramp, Aircraft De-/Anti- Icing, Cabin Cleaning, VIP Barbados Fax: +61 8 9479 2199 Tel: +1 246 428 0973 Email: [email protected] Fax: +1 246 428 1728 Website: www.skystarairportservices.com.au Salzburg Airport Services GmbH Email: [email protected] Services: Full Service Desk Support, All Check-In Innsbrucker Bundesstrasse Website: www.bsandtco.com And Ticketing Functions, Advanced Passenger 95 | 5020 Salzburg Check-In, Embarking/Disembarking Of Passengers, Services: Pax Handling, Cargo Handling, Ramp Arrivals/Departures Information Line, Special Needs Austria Handling, Load Control and Representation. Passenger Assistance, Baggage Services, Loading/ Tel: +43 662 8580 261 Unloading Of Passenger Baggage, Loading/ Fax: +43 662 8580 260 BELGIUM Unloading Of Freight, Co-Ordination Of Aircraft Email: [email protected] Refuelling, Flight Planning Assistance, Flight Editing, Website: www.salzburg-airport-services.com Holding Weight And Balance (Load Control), Lavatory And Services: Transportation, Baggage Handling, Brussels National Airport Water Services, Aircraft Push Back And Towing Guidance & Assistance For Passengers And $SFX $SFX#SJFlOH $PNQBOZ'MJHIUQMBO 4MPU .BJO5FSNJOBMUImPPS #;BWFOUFN Services, Marshalling Of Aircraft, Cabin Cleaning, Monitoring, Passenger, Ramp, Aircraft De-/Anti- Belgium GSE Maintenance Services, Arrangement Of Other Icing, Cabin Cleaning, VIP Tel: +32 2 723 03 83 Services Not Listed Above (I.E. Payment Of Landing Fax: +32 2 723 03 73 / Airport Fees, Catering, etc.) Website: www.aviapartner.aero Vienna Airport Ground Handling Services Stations: Brussels (BRU), Liège (LGG), Ostend (OST) Flughafen Wien, AG A-1300 1 Toll Dnata Services: Passenger Services, Ramp Handling, Vienna Airport 5SBGlD0QFSBUJPOT #BHHBHF $BSHP4FSWJDFTBOE Building 321, Link Road Austria Executive Aviation Mascot, NSW 2020 Tel: +43 170 070 Australia Email: Website: www.viennaairport.com Swissport Belgium S.A. /N.V. Tel: +61 2 9352 7955 Services: Passenger, Ramp, Cargo Handling, Brucargo Building 704/B22 Fax: +61 2 9352 7945 Operations and Load Control, Training Email: [email protected] B-1931 Zaventem Website: www.tolldnata.com Belgium Services: Check-in, Crewing, Baggage, Load BAHAMAS Tel: +32 2 788 31 33 Control, Delay & Disruption Handling, Load & Fax: +32 2 788 30 68 Unload, Aircraft Pushback & Towing, Baggage Nassau Flight Services &NBJMJOGP!mJHIUDBSFCF P.O. Box AP-59203 Handling, Freighters, Cabin Clean 8FCTJUFXXXmJHIUDBSFCF Nassau, Bahamas Services: Ramp, Passenger Cargo Handling, Baggage Tel: +1 242 702 7308 Sorting, Baggage Tracing and Boarding Services AUSTRIA Fax: +1 242 702 7392 &NBJMJOGP!OBTTBVmJHIUTFSWJDFTDPNPSJOGPOGT! Airlines Representative Europe GmbH TAY Airport Services/TNT Airways coralwave.com Liège Airport 1300 Vienna International Airport 8FCTJUFXXXOBTTBVmJHIUTFSWJDFTDPN Austria Services: Passenger Handling, Aircraft and Ramp Rue de l’aéroport, Building 101 Tel: +43 1 7007 35913 Handling. Planning and Management, Cargo 4460 Grâce-Hollogne Fax: +43 1 7007 35913 Services Belgium Email: [email protected] Tel: +32 4 239 3000 Services: Cargo And Mail Handling, Catering, Hotel Fax: +32 4 239 3999 Accommodations, VIP Services, Boarding, Check- Email: [email protected] In, Crew Transport, Passenger Handling, Passenger Bahrain Airport Services Website: www.tntliege.com Services, Ramp Services, Slot Coordination, P.O. Box 22285 Services: Ground Handling Services, Air Cargo 5JDLFUJOH"OE5SBGlD3JHIUT Services, Tracking and Express Delivery, Cargo and Muharraq, Bahrain Passenger Aircraft. Tel: +973 17 321 777 CELEBI GROUND SERVICES AUSTRIA GMBH Fax: +973 17 335 304 Objekt 105i 1300, Wien Flughafen Vienna Email: [email protected] AUSTRIA Website: www.bas.com.bh Tel: +43 1 7007 35383 Services: Airport & Ground Operations, Cargo Fax: +43 1 7007 36360 Services, Catering, Aircraft Engineering, Aircraft Email: Website: [email protected] Engineering Services WFS Belgium Services: Ground Handling Bedrijvenzone Machelen Cargo (BRUcargo) SKY AV Services Gebouw 712 bus 1, 1830 Machelen Flughafen Graz Bodenservices GmbH 0GlDF/P België A-8073 Feldkirchen Building 1029, Road 3621 Tel: +32 2 753 58 20 Graz Österreich Al-Seef District 436 Fax: +32 2 753 58 19 Email: [email protected] Austria Manama, Bharain Website: www.wfsbelgium.com Tel: +43 316 292975 Tel: +973 13 661 122 Services: Aircraft Pushback/Towing, Baggage Fax: +43 316 292975 508 Fax: +973 13 622 322 Handling, Ramp Services, Refueling and Security. &NBJM'(4@014!mVHIBGFOHSB[BUJOGPSNBUJPO! Email: [email protected] mVHIBGFOHSB[BU Services: Ground Handling, Permits, Flight Plan, 8FCTJUFXXXmVHIBGFOHSB[BU Fuel, Charter, Aircraft Parts BENIN Services: Ground Handling & Passenger Services. Aviation Handling Services ISS Ground Services GmbH 08 BP 1097 Building 990 Bismillah Airlines Cotonou 1300 Vienna International Airport Arafat Tower Benin Austria 94 Malibag DIT Road Tel: +229 21 30 91 82 5FM   n Fax: +229 21 30 46 46 'BY   nn Dhaka-1217, Bangladesh Email: [email protected] Email: [email protected] Tel: +88 02 8316156 / +88 02 8350149 Website: www.ahs-group.com Website: www.at.issworld.com/aviation Fax: +88 02 8312913 Services: Ground and Cargo Handling. Email: [email protected]

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 45 GROUND SERVICE PROVIDERS

BERMUDA Sofia Airport JSC CHILE BAS Serco Ltd #VMh$ISJTUPQIFS$PMVNCVTv Andes Airport Services S.A - LATAM Airlines Group 4PlB #VMHBSJB P.O. Box GE 123 Tel: +359 2 937 2003 (executive director) Osvaldo Croquevielle Cardemil St. George Fax: +359 2 937 2010 #2211, CAMB Airport, Pudahuel, Santiago, Chile Bermuda &NBJMQVCMJD!TPlBBJSQPSUCH Tel: +562 2 819 5422 GE BX 8FCTJUFXXXTPlBBJSQPSUCE Commercial contact: [email protected] Tel: +441 293 5067 Services: Ground Handling, Loading and Unloading Ops contact: [email protected] ; Fax: +441 293 0996 Baggage, Cargo and Mail, Cabin Cleaning, [email protected] Website: www.bas-serco.bm Administration Crews, Providing Air Starter Website: www.andesairportservices.com Services: Ground Handling, Passenger Services, and Aircraft Tugs, Load Control and Balance Services: GSE, Cabin Cleaning, Bag Handling, "JS5SBGlD$POUSPM (SPVOE&MFDUSPOJD4FSWJDFT  Of Aircraft, Special Cargo Services Including Cargo Handling (Lan Cargo). Bermuda Weather Services, Wildlife Control and Dangerous Goods. Habitat Management. LAN Airport Service Americo Vespucio 901, Comuna de renca BRATISLAVA CANADA 8660360 Santiago, Chile Tel: +56 2 565 25 25 Skyport Ltd Fax: +56 2 565 38 90 Letisko M.R.Stefanika, 820 01 Email: [email protected] Bratislava Website: www.lan.com Tel: +421 905 727 925 Services: Check-In Services, Lounge Services, Email: [email protected] Passenger Assistance, Passenger Handling, Website: www.skyport.sk Ticketing and Security. Services: PAX Handling, Ramp Handling, Cargo Services (ATS) Handling, Load Control, Catering Services, Servisair-Swissport Chile Cleaning Of A/C, Lost and Found, Transportation, 111 Westport Plaza Drive, Suite 400 Supervising. St. Louis, Missouri 63146 Manuel Avalos Prado 1850 USA P O Box # 4 Tel: +1 314 739 1900 Aeropuerto Internacional A. Merino Benitez BRAZIL Fax: +1 314 739 7070 Pudahuel BENLOG Airport Handling Services Email: [email protected] Santiago de Chile Website: www.ATSSTL.com Tel: +56 2 799 2126 Rio de Janeiro International Airport Stations: Edmonton, AB (YEG), Moncton, NB (YQM), Tel: +55 213 353 2196 Fax: +56 2 601 9525 Montreal, QC (YUL), Vancouver, BC (YVR), Email: [email protected] Fax: +55 217 707 2606 Winnipeg, MB (YWG), Saskatoon, SK (YXE), Email: [email protected] Website: www.swissport.com Calgary, AB (YYC), Charlottetown, PE (YYG), Services: Load Control and Communications, Website: www.belog.com.br Toronto, ON (YYZ) Services: Loading and Unloading Of Aircraft, Tow Aircraft Loading/Unloading, Baggage Sorting, Services: De-Icing, Passenger, Ramp Handling, GPU, Push-Back, Water and Toilet Services, Aircraft Aircraft, Cleaning Aircraft, Operational Flight Marshalling, Pushback, Fuelling, Loading and Dispatcher, Drinking Water Supply and Waste Servicing and Cleaning, Aircraft Line Maintenance Unloading, Cabin Cleaning, Cargo Services, GSE and Bonded Store Administration. Collection Aircraft (QTU) Maintenance, Baggage Services, Lounge Services, Concierge Services. Orbital Handling Services CHINA Terminal 1 - B Wing - Mezzanine Capital Airways Inc. Limited 07141-970 - Guarulhos 2570 Highway 102, Unit #6 Ground Handling Dept. Room 405 PO Box 3032 - SP - Brazil Lincoln, New Brunswick Capital International Airport, Beijing 100621 Tel: +55 11 2445 2740 E3B 9G1 Fax: +55 11 2445 3019 China (People’s Republic of) Tel: +506 446 3588 Tel: +86 10 6459 2994 Email: [email protected] Fax: +506 446 3589 Website: www.grupoorbital.com.br Fax: +86 10 6456 3518 Email: [email protected] Email: [email protected] Services: Ramp, Passenger, Security, Technical, Website: www.capitalairways.com Cargo and Executive Aviation. Website: www.airchina.com.cn Services: Heated Hangar Space, Tie-Downs and Services: Representation, Administration and Ramp Parking, Fuel, Ground Power Units, Aircraft Supervision, Ramp Services Proair Maintenance, Customs Clearance at Facility, Load Control, Communications and Flight Proair Servicos de Aviacao Catering, Rental Cars, Hotel Reservations and Operations, Cargo and Mail Services, Support Rodovia Helio Smidt, s/n- Cumbica Flight Planning Services. Services, Security CEP 07190-972 Guarulhos, Brazil Tel: +55 11 2445 4551 Servisair - Swissport Canada Beijing Aviation Ground Services Email: [email protected] Jean Lesage Int’l Airport Beijing Capital International Airport Services: Aircraft loading, Unloading, Towing & 505 rue Principal, Quebec City / Ville de Québec Hang’anbei Road, Beijing 100621, China Cleaning, Passenger departure and arrival control Québec, Canada Tel: +86 10 6456 0664 TFSWJDF 0QFSBUJPOBMmJHIUEJTQBUDI 'VFMMJOH  Replenishment of drinking water, Aircraft waste G2G 0J4 Fax: +86 10 6456 6060 collection and Crew transportation and support Tel: +1 514 748 2277 Email: [email protected] Email: [email protected] (CEO Canada) Website: www.en.bcia.com Website: www.servisair.com Services: Baggage Handling, Lounge Services, Swissport Brazil ltd (Ground handling services) Services: Airport Ticketing Sales Desk, Arrival Passenger Bussing and Ticketing. Aeroporto Internacional de São Paulo/ and Transfer Services, Baggage Services, Check- Guarulhos Rodovia Hélio Smidt, s/nr In Services, Dedicated Passenger Services, Gate Guangzhou Baiyun International Airport Ground Terminal de Passageiros 2, Asa C, Piso Mezanino and Departure Services, Lost and Found Services, Handling Services 07141-970 - Guarulhos - São Paulo / Brasil Special Passenger and VIP Services Load Control and Communications, Station Control, Station Guangzhou Baiyun International Airport Co., Ltd. Tel: +55 11 2445 4407 Investor Relations Fax: +55 11 7853 5499 Representation and Supervision, Aircraft Loading/ Email: [email protected] (Senior Vice Unloading, De/Anti Icing, GPU, Push-Back, Water and "JSQPSU*OUFSOBUJPOBM0GlDF#MEH(VBOH[IPV President LATAM) Toilet Services and Aircraft Servicing and Cleaning. Baiyun Int’l Airport Website: www.swissport.com Guangzhou City , GD 510470 Services: Airport Ticketing Sales, Arrival and Transfer China Services, Baggage Services, Check-In Services, Tel: +86 20 3606 3595 / 3606 6999 Dedicated Passenger Services, Gate and Departure Website: www.macau-airport.com/en/media- Services, Lost and Found Services, Special Passenger centre/news/news/11051 and VIP Services Load Control and Communications, Services: Ground Handling, Passenger Services, Station Representation and Supervision, Aircraft WFS Air-Transport Services, Aircraft Maintenance, Loading/Unloading, Baggage Sorting, GPU, Push- Pierre Elliott Trudeau 2200 Reverchon suite 116 Aviation Emergency Rescue Services, Aviation Back, Water & Toilet Services Aircraft Servicing and Montreal Security Screening Services, Aviation Insurance Cleaning, Aviation Security, Catering Services Liaise, Agency, Air Transportation Technology, Fuel & Oil Liase and ULD Control. QC H9P2S7 Aeronautical Information Services and Electrical Canada and Mechanical Equipment Maintenance Services. Tel: +1 514 631 1240 BULGARIA &NBJMFCSJMMJFU!XPSMEXJEFmJHIUDPN Website: www.wfs.aero Shanghai Eastern Logistics Co. Ltd GOLDAIR HANDLING BULGARIA No. 66, Airport Avenue, #MWE#SVTTFMT *OTJUVUFPG"JS5SBOTQPSU4PlB  Shanghai Pudong Int’l Airport, 1540, Bulgaria Tel. CENTRAL AFRICAN REPUBLIC Shanghai 201207, Tel: +359 2 942 4164 Aviation Handling Services / AHS P.R.China Fax: +359 2 942 4145 Bangui Airport Tel: +86 21 6885 4395 Email: [email protected] & gm.bg. Fax: +86 21 6885 4396 [email protected] BP 828, Bangui Email: [email protected] Web: www.goldair-handling.com Central African Republic Website: www.easternlogistics.cn Services: Supervision/Administration/Load Tel: +236 21 61 49 47 / +236 21 61 71 95 Airport Locations: IATA: SHA & PVG; ICAO: ZSSS Control, Passenger Handling, Baggage Handling Fax: +236 21 61 78 59 & ZSPD (Loading/Unloading/Sorting), Ramp Handling, Email: [email protected] / [email protected] Services: Air Cargo & Mail Ground Handler Aircraft Services (Cleaning and De-Icing) and VIP Website: www.aeroportbangui.org (Providing Warehousing Services) Services. Services: Cargo Facilities, Passenger Facilities

46 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

COLOMBIA Brno Airport Swissport Dominicana S.A DESACOL SA -FUJåU#SOPBT Aeropuerto Internacional de Las Americas El Dorado Airport -FUJåU#SOP5VBOZ 5VBOZ La Caleta, Santo Domingo, Republica Dominicana 627 00 Brno Tel: +1 809 508 2277 Ext. 1226 Cargo Terminal No 1 Tel: +420 545 521 309 Fax: +1 809 508 3233 Bogota Email: [email protected] Email: [email protected] (CEO) Colombia Website: www.brno-airport.cz Website: www.swissport.com Tel: +57 1 413 9494 Services: Crew Room, Catering, Ground Transport, Services: Airport Ticketing Sales Desk, Arrival Fax: +57 1 413 8113 "JS'VFM )BOHBST "JS5SBGlD$POUSPM and Transfer Services, Baggage Services, Check- Email: [email protected] In Services, Dedicated Passenger Services, Gate Website: www.desacol.com.co and Departure Services, Lost and Found Services, Services: Passenger Handling, Ramp Handling, Special Passenger and VIP Services, Load Control Operational Support, Cargo Handling and Cleaning and Communications, Station Control, Station Services. Representation and Supervision. Menzies Aviation (Czech), sro COSTA RICA The Airport 57/1049 DUBLIN Aeroservicios AS 161 00 Sky Handling Partner Ltd. PO Box: 83-4003, Alajuela, Costa Rica Praha 6 Horizon House, Unit 4, Corvallis Park, Tel: +506 8347 9652 Tel: +420 220 114 617 Tel: +353 1 808 0300 Fax: +506 2430 5715 Fax: +420 235 360 001 Fax: +353 1 808 0399 Email: [email protected] Email: jana.nagy@menziesaviation Website: www.skyhandlingpartner.ie Website: www.aeroservicios.co.cr Website: www.menziesaviation.cz Services: Check-In, Boarding & Arrivals, Ticket Desk, Services: Escort Service for VIP’s and Crew, Services: Passenger Handling, Ticket Sales, VIP Baggage Tracing, Ramp Handling, Load Control. Aircraft Ground Guidance and Maintenance, , Balancing Aircraft, Operating Aircraft Servicing, Hotel and Transportation Reports, Airport Slots, Loading And Unloading Arrangement, Catering Arrangement, Aircraft Baggage, Cargo And Mail, Cleaning Aircraft, Toilet ECUADOR Security Arrangement and Fuel Coordination. and Water Supply, Ground Source Energy and Aviation Engines Start Running ASU, Aircraft De- Jet Handling FBO Icing, Provision Of Accommodation, Negotiating Catalina Aldaz N34-181 y Av. Portugal CYPRUS With Suppliers Of Aviation Fuel, Provision Of &EJlDJP5JUBOJVN** 0lDJOB 2VJUP&DVBEPS Catering Services. Tel: +593 2 2259 431 / 333 116 2Serve Fax: +593 2 2439 850 Larnaca International Airport, Larnaca, Cyprus Email: [email protected] Tel: +357 2484 7445 SKYPORT a.s. Website: www.jethandling.com Fax: +357 2464 3055 Laglerove 1075/4, 6, 161 00, 4FSWJDFT-BOEJOH1FSNJUTBOE0WFSmJHIU1FSNJUT  Email: [email protected] Tel: +420 224 304 111 Fuel, Hotel Reservations, Catering, Security and Website: www.2-serve.com Fax: +420 224 304 250 Transportation. Services: Passenger Handling, Ramp Supervision, Email: [email protected] Load Control, Operations & Station Co-Ordination, Website: www.skyport.cz General Representation, Private/Corporate Services: Ground and Cargo Handling Services, Swissport Ecuador Handling and Cargo Services IATA Flight Ticket Sales Points. Jose Joaquin de Olmedo Airport Guayaquil, Ecuador, 16055 Tel: +593 8 6256 978 Abelair Aviation DENMARK Fax: +593 4 2590 260 Ext. 236 Larnaca Airport, Aviator Denmark A/S Email: [email protected] 0GlDF/P Website: www.swissport.com P.O Box 43013 Vestvej 4, 2770 Kastrup, Denmark Services: Airport and Ticketing Sales Desk, Arrival $POUBDU0MF#SJOLTn"OEFSTFO .BOBHJOH%JSFDUPS 6650 LARNACA-CYPRUS Email: [email protected] & Transfer Services, Baggage Services, Check-In Tel: +357 2400 8650 Website: www.aviator.eu Services, Dedicated Passenger Services, Gate Fax: +357 2400 8652 Services: Ramp Services, Passenger and Baggage and Departure Services, Lost and Found Services, Email: [email protected] Handling, Load Control. Flight Operations and Special Passenger and VIP Services, Load Control Website: www.abelair.com.cy Crew Administration, Airport Lounges, Station and Communications, Station Control, Station 4FSWJDFT0CUBJOJOH0G4MPU"OE5SBGlD$MFBSBODFT  Supervision, Crew Transportation, Ticketing and Representation and Supervision, Aircraft Loading/ Cargo Control, Aircraft Loading/Unloading/ Lounge. Unloading, Baggage Sorting, GPU, Push-Back, Water Supervision/Cargo, Fuelling (Third Party), Catering and Toilet Services, Aircraft Servicing and Cleaning. (Third Party), Engineering Assistance (Third Party), Crew Accommodation and Transport. SAS Ground Handling Box 150, EGYPT LGS Handling Ltd 2770 Kastrup Aero Services Egypt Larnaca International Airport Tel: +45 3232 0000 17 Al Adeeb Aly Adham Street Email: [email protected] P.O.Box 43004, 6650 Larnaca Website: www.swissport.com Heliopolis Cairo, 11361 Egypt Tel: +357 26 007267 Tel: 20 2 2267 0778 / 20 100 006 3096 Fax: +357 26 007263 Fax: 20 2 2267 0778 Email: [email protected] Email: [email protected] Website: www.lgshandling.com Website: www.asegrp.aero Services: Ramp Handling, Cargo Handling, Services: Global Flight Support, Passenger Passenger Handling, Services Crew Handling, Ramp Supervision, Full Handling Accommodation & Transfers WFS Denmark A/S Arrangement, Fuel Arrangement, In-Flight Service Copenhagen Airport Arrangements, Executive Flights Handling, Hotel Swissport Cyprus Kystvejen, 32 Accommodation & Transportation, Third Party Payments, Cargo Handling Arrangements. 0GlDF 2116 Kastrup Larnaca International Airport Copenhagen P.O.Box 43016 , Larnaca 6650, Cyprus Tel: +45 3246 5020 Egyptian Aviation Services Company EAS Tel: +357 2400 8781 Fax: +45 3246 5001 Cairo International Airport, Terminal 1 Fax: +357 2400 8782 Email: [email protected] EgyptAir Tower, Floor 6, 11776, Egypt Email: [email protected] Website: www.wfs.aero Tel: +20 2 2265 2403 / 2268 8732 Website: www.swissport.com Fax: +20 2 2267 0925 / 2266 8777 Services: Baggage Services, Check-In Services, Email: [email protected] Dedicated Passenger Services, Gate and DOMINICAN REPUBLIC Website: www.eas-eg.com Departure Services, Lost and Found Services, Services: Complete Ground Handling Services, Special Passenger And VIP Services, Load Control Mainly Passenger, Load Control and Ramp and Communications, Station Control, Station Handling, Representation, Administration Representation And Supervision, Aircraft Loading/ and Supervision, Communications and Flight Unloading, Baggage Sorting, GPU, Push-Back, Operations, Catering and Cargo, Lost and Found, Menzies Aviation (Dominic Republic) Support Services. Water and Toilet Services and Aircraft Servicing Deposito #6 and Cleaning. Terminal de Carga, Egypt Jet Aviation Las Americas Internacional Airport, CZECH REPUBLIC Airport Rd, Airport Area, Heliopolis, Cairo Santo Domingo, Landmark: Inside Cairo International Airport - Airport Prague Dominican Republic Tel: +1 809 549 0001 Ext. 23 Terminal 1 -FUJåU1SBIB BT Fax: +1 809 549 2212 Tel: +02 2290 0502 K Letišti 6/1019, 160 08 Praha 6 Email: [email protected] Fax: +02 2291 9599 Tel: +420 220 111 888 Website: www.menziesaviation.com Email: [email protected] Fax: +420 2 3535 0922 Services: Ticketing, Check-In, VIP Lounges, Load Website: www.eja.com.eg Email: [email protected] (CEO) lenka. Control, Aircraft Loading and Unloading, Cabin 4FSWJDFT0WFSmJHIUBOE-BOEJOH1FSNJTTJPO  [email protected] Cleaning, Toilet and Water Services, Aircraft Hotel Accommodation, Handling Services, Ramp Website: www.prg.aero Ground Power and Start-Up, De-Icing, Pushback Equipment, Handling Assist, Crew and Passenger Services: Flight Preparation, Baggage Handling, and Towing, Customer Complaints Handling, Cargo Handling, Refuelling, VIP Services, Tourism Aircraft De-Icing, Loading and Unloading, Mobile Independent Call Centres, Airside and Landside Services, Ambulance Flight Services, Loading and Mechanization Equipment, Toilets and Water and Bussing, Secondary Tracing, LZ Storage and 0GmPBEJOH)BOEMJOH$BSHP'MJHIUT Aircraft Fuelling. Management.

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 47 GROUND SERVICE PROVIDERS

International Aviation Business Services: Representation, Administration and Email: [email protected] 12 Saraya Elguezira, 2nd Flr Supervision, Passenger Services, Ramp Services, Website: www.aviator.eu PO Box 2387 Load Control, Communications and Flight Services: Representation & Admin, Ramp Services, Operations, GSE Maintenance, Fuel Suppliers, PAX Services, Support Services, Deicing, Load Zamalek, Cairo-Egypt Baggage Handling, Lost and Found, Cargo and Control, Comms & Op and Ticketing. Tel: +202 2 735 1303 Mail Services Support Services, Security, Aircraft Fax: +202 2 735 1301 Maintenance. Email: [email protected] ISS Aviation Oy Website: www.iab-group.aero Rahtitie 3 01531 Vantaa Services: Permits, Crew & Passengers Handling, Tiger Aviation Services (TAS) Finland Æ Sheraton buildings, Square 1164, bld. 7 Ramp Handling, Catering, Lost and Found, Hotel Tel: +358 505 735 374 Accommodation, Transfers, Fuel, Safety & Security Cairo &NBJMUPNJWJJUBOFO!JTTl and Maintenance. Egypt 8FCTJUFXXXJTTBWJBUJPOl Tel: +2 022 267 5547 Stations: HEL, TKU, TMP, KUO, VAA, OUL Link Aero Trading Agency Fax: +2 022 267 8220 / 267 5548 Services: Full GH and other Airport Services. 19 Ismail Mohamed St. Email: [email protected] / Business Tower Nr.2, [email protected] Northport Ltd Website: www.tiger-aviation.net Helsinki-Vantaa Airport, 01053 Finnair, Finland 'PVSUImPPS  Other Locations: Moscow, Paris P.O Box 203, Zamalek 11211, Tel: +358 9 818 5706 Services: Representation, Administration and Fax: +358 9 818 5351 Cairo, Egypt Supervision, Passenger Services, Ramp Services, Tel: +202 2735 2025 &NBJMTBMFT!OPSUIQPSUl Load Control, Communications and Flight 8FCTJUFXXXOPSUIQPSUl Fax: +202 2735 9309 Operations, Cargo and Mail Services, Support Services: Cabin Cleaning, Check-In, De-Icing, Website: www.linkagency.com Services, Security, Aircraft Maintenance. Lounge Services, Ramp Services, Ticketing. Email: [email protected] Email: [email protected] Services: Passenger Handling, Ramp Supervision, Z-Aviation Services Swissport Finland Representation, Landing Permits, Over Flight 17 Mostafa Rafaat St, Block 1138 Teknikontie 7, P.O.Box 37, 01530 Vantaa, Finland Rights, Slot Coordination, Hotel Reservations and Sheraton Heliopolis, Cairo Tel: +358 40 523 2322 / 50 562 6062 Transportation, Baggage Handling, Flight Dispatch, Tel: +20 2 2268 7914 Fax: +358 9 773 1086 Flight Planning, In-Flight Catering, Fuelling, Fax: +20 2 2268 7908 Email: [email protected] Ticketing, VIP Services, Document Fraud Check, Email: [email protected] Website: www.swissport.com Irregularity and Emergency Operations Support, Website: www.zasair.com Services: Arrival & Transfer Services, Baggage Ambulance Flights Services, Military Aircraft Other Locations: North Sudan, South Sudan and UAE Servicers, Check-In Services, Dedicated Services, Aircraft Line Maintenance, Aircraft Services: Ground Handling, Ramp and Cargo Passenger Services, Gate and Departure Leasing, Security Services, Cargo Handling, Liaison )BOEMJOH -BOEJOHBOE0WFSmJHIU1FSNJUT;"4DBO Services, Lost & Found Services, Load Control With Tour Operators. provide Hotel accommodation through it’s sister and Communications, Station Control, Station company Z-Tours , Transportation through our Representation and Supervision, Aircraft Loading/ National Aviation TJTUFSDPNQBOZ;-JNP *OmJHIUDBUFSJOH 'VFM Unloading, Baggage Sorting, De/Anti Icing, GPU, arrangements , Security Services , Ticketing , Slot Push-Back, Water & Toilet Services, Aircraft 110 ElNil Street Coordination , VIP Services , Government Flight Servicing and Cleaning. Dokki, Giza Services , Military Flight Services , Ambulance 12311 Flight Services and Executive Flights. Egypt. FRANCE Tel: +2 02 3335 3400 / +2 02 3336 7757 ESTONIA AVIAPARTNER SAS Fax: +2 02 3760 3939 Orlytech - Bâtiment 529 Email: [email protected] GH Ltd 4, Allée Hélène Boucher Website: www.nationalaviationeg.com Lennujaama 12, 4FSWJDFT-BOEJOH1FSNJTTJPO 0WFSmZ1FSNJTTJPO  F-91325 Wissous Cedex 11101 Tallinn, Estonia France 5SBGlD3JHIUT 7JTBT 3BNQ)BOEMJOH 1BTTFOHFS Tel: +372 605 8733 / 605 8421 Handling, Luggage In/Out Dispatching, Aircraft Tel: +33 1 74 22 14 93 Fax: +372 605 8319 Email: [email protected] Cleaning, Flight Plans, Weather Reports and Email: [email protected] Communications. Website: www.aviaprtner.aero Website: www.groundhandling.ee Stations: La Rochelle (LRH), Lille (LIL), Lyon (LYS), Head of GSE Procurement: Mr Jarno Mand, Email: Marseille (MRS), Nantes (NTE), Saint Nazaire New Star Aviation Services Egypt [email protected] (NTE), Nice (NCE), Strasbourg (SXB), Toulouse 6 A Gawad Hosni Street, Mohamed Farid Services: Ground Handling Services. (TLS), P.O Box 327, Bordeaux (BOD) Cairo, Egypt EQUATORIAL GUINEA Services: Flight Supervision: Slot Management, Tel: +202 22694117 Flight Plans, Loading Plans, Drawing Up Weight Fax: +202 22664303 Aviation Handling Service (Guinea Ecuatorial) SA Estimates and Weather Information Files Website: www.nsas-aviation.com Menzies Aviation Partner - Service Coordination: Handling Loading And Email: [email protected] Aeropuerto Int’l de Malabo Unloading, Transferring and Sorting Baggage, Email: [email protected] 2073 GECOTEL Passenger and Crew Transportation - Various Services: Passenger handling, Ramp supervision, Bioko Norte, Malabo Aircraft Operations: Arrival/Departure Guidance, 3FQSFTFOUBUJPO MBOEJOHQFSNJUT 0WFSmJHIU Help With Aircraft Placing, Fuelling, Help With rights, slot coordination, Hotel reservations and Equatorial Guinea Starting (ASU, GPU), Interfacing With The Caterer transportation, Baggage handling, Flight dispatch, Tel: +2 40 33 309 1478 Ext. 1057 and The Fueller, Water Supplies, Cabin Cleaning, 'MJHIUQMBOOJOH *OmJHIUDBUFSJOH 'VFMMJOH  Fax: +2 40 33 309 9338 De-icing (Paris-Orly), Transporting Cargo and Mail Ticketing, VIP services, Document fraud check, Website: www1.ahs-group.com From Warehouses Irregularity and emergency operations support, Services: Aircraft Pushback/Towing, Cabin Cleaning, Ambulance Check-In, De-Icing, Ground Power Supply, Load Control/ Weight Balance, Loading/Unloading, Passenger Alyzia Bussing, Ticketing, Toilet and Water Services. Avenue Charles de Gaulle, 95700 Roissy-en-France Spot Air France 1180 Ministers Square, Tel: +33 1 74 37 75 69 Block 16, FIJI Fax: +33 1 48 62 57 67 Sheraton Heliopolis, Air Terminal Services Ltd Email: [email protected]/[email protected] Cairo (Egypt address) Cruickshank Road Website: www.alyzia.com Tel: +202 2266 8840 Nadi Airport, Fiji Islands Services: Passengers Services, Baggage Handling, Fax: +202 2266 7100 Tel: +679 672 2777 Load Control & Dispatch, Aircraft Handling, Crew &NBJMJOGP!mZTQPUBJSDPN Fax: +679 672 0442 Handling 8FCTJUFXXXmZTQPUBJSDPN Email: [email protected] (Manager Cargo & Ramp Other Locations: 40 Berliner Allee, 30175, Services) Argos VIP Private Handling S.r.l. Hannover (Germany address) Website: www.ats.com.fj 5 Jupiter House, Calleva Park, Aldermaston, Via Appia Nuova 1605 Services: Fix Based Operations (FBO), Cargo 00043 Ciampino Intl Airport Reading, Berkshire. (UK address) Sales, In-Flight Catering, Passenger and Baggage Services: Executive Groups, Incentive Flights, Special Tel: +39 06 7934 1396 Handling, Cargo and Ramp Services, Engineering & Fax: +39 06 7184 658 Groups, International Tourism, Holiday Charter Flights, Maintenance, Cabin Services and Background Support. Government Personnel, Military Flights, Material Air Email: [email protected] / [email protected] Transportation, Cargo Flights. Website: www.argosvph.com FINLAND Services: Short Time Permits, Over-Flight, Visas and Customs, Catering, Ground Operations, Crew Top Aviation Airpro Ltd Services, Charter Services, Jet Fuel. Building 9 Square number 1153 Lentajantie 1 D, 3rd Floor Masaken Sheraton, Tel: +358 20 708 000 Groupe Europe Handling Heliopolis 11361 Fax: +358 20 708 2559 Cargo Zone 4 , 3, rue du Té Cairo &NBJMKBOOFIBUUVMB!BJSQSPl .BOBHJOH%JSFDUPS 93290 Tremblay-en-France Egypt 8FCTJUFXXXBJSQSPl Services: Ground Handling, Security, Airport Services Tel: +33 14 816 1722 Tel: +20 2 267 8714 x111 Fax: +33 14 816 1716 Fax: +20 2 267 8711 Email: [email protected] Email: [email protected] / Aviator Finland Website: www.groupe-europe-handling.fr [email protected] 3BIUJLVKB 7"/5""n'JOMBOE Services: Aircraft Washing/Refuelling, Crew Website: www.topaviation.com Veijo Karosvou, Managing Director Transport, Cabin Cleaning, Baggage Handling.

48 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

Paris Vatry Airport B.P. 80005, Chalons-en-Champagne 51555 France Tel: +33 3 26 64 82 25 Fax: +33 3 26 64 82 11 aerogate München Gesellschaft für Fraport AG Email: [email protected] (CEO) Luftverkehrsabfertigung mbH Frankfurt Airport Services Worldwide Website: www.parisvantry.com P.O. Box 23 15 33, 85324 Munich Airport 60547 Frankfurt am Main Services: Ramp, Cargo, Customs, Aircraft Noise Germany Tel: +49 69 6900 Level, Fire Service, Palletization/Depallaetization, Tel: +49 89 9752 1001 / 9752 1004 Email: [email protected] Special Handling, Bondage Storage, X-Ray and Ras Fax: +49 89 9752 1006 Website: www.fraport.de www.frankfurt-airport.de Cargo Security Technology. Email: [email protected] Services: A Complete Range Of Ground Services, Website: www.munich-airport.de/aerogate Passenger Handling, Ramp Handling, SATAB Handling Email: [email protected] Flight & Ground Operations, Cargo Services, "¡SPQPSUEF#BTUJB #1 n-6$$*"/" Services: Ticketing, Operations, Arrival Services, Infrastructure Services, Executive Aviation. Tel: +33 495 54 54 11 Training, Flight Preparation, DCS Support and Fax: +33 495 54 55 30 Passenger Services. Flughafen Düsseldorf Ground Handling GmbH Email: [email protected] P.O. Box 300353 Website: www.satab.aero AHS Handling Services Services: Airport Representation, Load Control/Weight 40403 Düsseldorf Balance, Passenger Handling, Passenger Services, Airport Plaza, Haus D Germany. Ramp Services, Representation and Security. Ebene 4 Tel: +49 2 114 215 2002 Airport Terminal 1 Fax: +49 2 114 215 2005 Email: [email protected] Servair France D-22335 Hamburg Tel: +49 40 5075 2093 Website: www.groundhandling-dus.de Immeuble Altaï Email: [email protected] (station manager) Services: Baggage Handling, Ramp Handling, 3PJTTZQ¬MF0VFTUn SVFEF3PNFn#1 Website: www.ahs-de.com Passenger Handling, Operations, Aircraft De-Icing 95726 Roissy Charles de Gaulle Cedex Services: Passenger Services, Operations, Ramp and Special Services. Tel: +1 48 64 85 85 Services, Lost & Found IATA Ticketing, VIP Service, Fax: +1 48 64 85 00 Porter Services and CTS Helpdesk. Email: [email protected] Website: www.servair.fr Services: Airline Catering, Airport Assistance AirPart Flughafenstraße 100 Services, Cabin Cleaning, Press Handling, Airport Fraport Ground Services Lounge Management, In-Flight Duty Free Sales, 90411 Nürnberg Airport Services Training, Consulting Services. Germany 60547 Frankfurt / Main, Germany Tel: +49 911 937 1278 Tel: +49 69 690 71101 Email: [email protected] (Senior Vice President Swissport France Email: [email protected] Website: www.airpart.de Ramp and Passenger Services.) 26-28 rue des voyelles, Zone de Fret 4 / Services: Passenger Services, Ramp Services: Website: www.fraport-groundservicess.com Batiment 3520a, BP 51441 Roissy en France, Loading and Unloading, Passenger Transport, Crew Services: Ground Handling: Ramp and Transport 95944 Roissy CDG CEDEX Transport, PRM-Special Service, Baggage Handling, Services, Passenger Services and Cargo Services. FRANCE Freight Transport, Aircraft Cleaning, Water and Tel: +41 22 799 23 00 Wastewater Service, Push-Out/Towing, Aircraft De- Fraport Cargo Services. Fax: +41 22 799 3167 Icing. Cargo Service and General Aviation. Email: [email protected] Alles geht. Website: www.swissport.com Airport Bremen Services: Bonded Warehousing, Cargo and Mail Flughafenallee 20, 28199 Bremen Fraport Cargo Services GmbH Handling, Full Export and Import Document CargoCity South, Bldg. 532 Handling, ULD Control and Management, Trucking, Germany Tel: +49 421 5595 0 60549 Frankfurt/Main, Germany $BSHP4DSFFOJOH #BDL0GlDF4VQQPSUBOE3FBEZ Tel: +49 69 690 70231 For Carriage Service. Fax: +49 421 5595 341 Email: [email protected] Fax: +49 69 690 59162 Website: www.airport-bremen.de Email: [email protected] Website: www.fraport-cargo.de Aviapartner GmbH Airport Frankfurt GAS – German Aviation Service GmbH CargoCity Süd - Geb. 543 P.O. Box 980146, 51129 Cologne, Germany WFS EUROPE Phone: +49 2203 955 1550 6, rue du Pavé Zone de Fret 6 D-60549 Frankfurt Fax: +49 2203 955 1555 BP 11546 95709 Roissy CDG Germany Website: www.germanaviation.com FRANCE Email: [email protected] Email: [email protected] Tel: +33 1 70 76 00 00 Website: www.aviapartner.aero Services: Handling Services: Passenger and Crew Fax: +33 1 70 76 00 40 Stations: Düsseldorf (DUS), Hannover (HAJ) Transportation, Meet and Greet, Immigration Website: www.wfs.aero Services: Passenger Handling Services and Ramp Assistance, De-Icing, GPU, Lavatory and Water, Services: Cargo, Ramp, Passenger, Baggage Handling Services. #BHHBHF)BOEMJOH 'MJHIU#SJFlOHT"OE$VTUPNT Handling & Immigration. Catering, Landing Permits and Airport Locations: Since the company’s founding Airport Slots, FBO and Lounge Facilities. in 1983, WFS has established itself as a leader throughout the Aviation Community by providing GlobeGround Berlin GmbH & Co. KG a broad array of quality and reliable Ground Postfach 970263, 12702 Berlin, Schönefeld 4FSWJDFT8'4IBTmPVSJTIFEJOTDPQFBOE Tel: +49 30 8875 6912 / +49 30 6091 8235 presence and now services over 107 of the world’s Cargogate Flughafen München Gesellschaft für Fax: +49 30 6091 8239 major airports. Luftverkehrsabfertigung mbH Website: www.globeground-berlin.com P.O. Box 23 18 35 Email: [email protected] GEORGIA 85327 Munich-Airport Services: We Are Able To Offer A Complete Germany Ground-Handling Service Package. Passenger AFS GROUND HANDLING LTD Tel: +49 89 975 92000 Services, VIP Services, Ramp Services, Flight Tbilisi International Airport, Fax: +49 89 975 92006 Operations, Training & Consulting and Special Georgia Email: [email protected] Services. Tel: +995 322 948161 / 433146 Website: www.munich-airport.de/cargogate Fax: +995 32 2948796 Services: Cargo Warehouse and Document Handling Havas Germany GmbH &NBJMPGlDF!BGTHIDPNHF Ground Handling Website: www.afsgh.com.ge Celebi Cargo Gmbh Terminalstrase West, 85356 Munchen Services: Ground Handling, Cargo Handling, Crew & Tel: + PAX Services, VIP Lounges, Weather and NOTAMS. Building 579 60549 Frankfurt am Main, Email: [email protected] Website: www.havas.net Germany Services: Ground handling, ramp services, Air GERMANY Tel: +90 216 666 66 85 conditioning, aircraft handling, baggage handling, Acciona Airport Services, Frankfurt GmbH Fax: +90 216 630 36 30 crew transport, de-icing, towing, passenger Frankfurt Airport Email: [email protected] TFSWJDFT CPBSEJOH DIFDLJO DSFXCSJFlOH  Terminal 2E, Room 149.5193 Website: www.celebicargo.de individual passenger services, pick-up service, P.O. Box 150 / 071 Services: General cargo handling, Special cargo ticketing, VIP services, cargo services, document D-60549 Frankfurt handling, Express cargo handling, Warehousing, handling, freight handling, import/export, special GERMANY Cargo transportation, Truck handling, Door goods and storage. security services. Tel: +49 69 690 24964 delivery, Customs services, Weight & volumetric checks, Ground handling integration, Ramp Fax: +49 69 690 59274 Jettainer GmbH Email: [email protected] services, Passenger services, Security, Operation services, Fuel supplies, ULD Control. Am Prime Parc 17, D-65479 Raunheim Website: www.acciona-aiportservices.com Tel: +49 6142 1770 0 Services: Passenger Services, Operations and Fax: +49 6142 1770 420 Load Control, Ramp Services, Lost & Found, Cargo, Email: [email protected] Executive Aviation, Ticket Sales, Air Bridge and Off Website: www.jettainer.com Airport Services. Services: ULD Supply Chain and Management

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 49 GROUND SERVICE PROVIDERS

Losch Airport Service GmbH GHANA Astipalaia (JTY), Kos (KGS), Kithira (KIT), Kalamata PO Box 23 02 70, 70622 Stuttgart, Germany (KLX), Kasos (KSJ), Kastoria (KSO), Kavala (KVA), Tel: +49 711 990 8830 Aviance Ghana Kozani (KZI), Kastelorizo (KZS), Leros (LRS), Fax: +49 711 990 8835 Kotoka International Airport Limnos (LXS), Mitilini (MJT), Milos (MLO), Preveza Email: [email protected] Accra, Ghana (PVK), Rhodes (RHO), Thessaloniki (SKG), Samos Website: www.loschairportservice.de Tel: +233 302 778 025 (SMI), Anhialos (VOL) and Zakinthos (ZTH) Services: Loading and Unloading, Toilet and Water, Fax: +233 302 778 024 Services: Passenger and Aircraft Handling, Baggage Transport, Ground Transport, Aircraft Email: [email protected] Executive Aviation Handling, PRM Services, Airport and Crew Operation Support, Start-Up Assistance, Website: www.avianceghana.com -PVOHF $BSHP)BOEMJOH "JSQPSU5JDLFU0GlDF PassengerÆ Services, Pre-Flight Support and De- Services: Representation, Administration and Service, Airside Catering Transportation Service, Icing and Anti-Icing Services. Supervision, Passenger Handling, Cargo Handling, Administration and Representation, SLOT Support/ Cargo Tracker, Ramp Services, Load Control, Monitoring and Flight Support Operations 24/7, Communications and Flight Operations, Cargo & Aircraft Deep Cleaning Services, Catering And Fuel LSG skychef Mail Services, Support Services & Security Arrangements. Website: www.lsgskychefs.com

Lufthansa Airport Services Dresden GmbH Aviation Handling Services Ghana Ltd Swissport Hellas Sud Wilhelmine-Reichard Yakeima Square Athens International Airport Ring 1 in Dresden, Klotzsche Dzorwulu Eleftherios Venizelos Phone: +49 711/ 990 88 30 Accra Building 12, GR - 19019 Spata Fax: +49 711/ 990 88 35 Tel: +(0) 302 767 467 Tel: +30 210 353 7088 Email: [email protected] Services: Transportation, Distribution, Cargo and Fax: +30 210 353 7821 Website: www.airport-services-dresden.com Handling. Email: [email protected] Services: Passenger Services, Aircraft Handling, Website: www.swissport.com Flight Operation, Ramp Services, Business & GREECE Services: Airport Ticketing Sales Desk, Arrival and VIP Charter, Ticketing, Lost And Found, Special Transfer Services, Baggage Services, Check-In Services. Athens Aviation Signature SA Services, Dedicated Passenger Services, Gate and Athens International Airport Departure, Lost and Found, Special Passenger and VIP, Load Control Communications, Station LUG - Air Cargo Handling 80079 El. Venizelos Control, Station Representation and Supervision, Cargo City Sud, Geb 537 Athens, 19019 Aircraft Loading/Unloading, Baggage Sorting, Frankfurt 60549 Tel: +30 210 353 3717 Anti/De-Icing, GPU, Push-Back, Water & Toilet Germany Fax: +30 210 353 2407 Services, Aircraft Servicing and Cleaning, Baggage Tel: +49 69 69 819 510 &NBJMBUI!TJHOBUVSFmJHIUHS %FMJWFSZ -PVOHF4FSWJDFT 5SBGlD3JHIUTBOE4MPUT Fax: +49 69 69 811 012 8FCTJUFXXXTJHOBUVSFmJHIUDPN Management & Support. Email: [email protected] Services: Fuelling, Domestic & International Website: www.lug-fra.de Handling for all Aircraft Types, Technical, Handling Stations: Frankfurt (FRA), Munich(MUC) "5$'MJHIU1MBOT 1BSLJOH1FSNJTTJPOTBOE5SBGlD GRENADA Rights, Ground Slot Co-Ordination for Commercial, Services: Cargo and Mail Services Cargo - ADHOC or Flight Series, V.I.P. Passenger Aviation Services of Grenada Ltd Lounge, VIP Passenger & Crew Assistance, VIP P.O. Box 1613., Grand Anse., St. George’s N*Ice Aircraft Services and Support GmbH Passengers Meet & Greet Services, VIP Passenger Tel: +473 439 0681/2 Frankfurt Airport Center 1 & Crew Services, Handling And Fuelling, Fax: +473 439 0728 Email: [email protected] Hugo-Eckener-Ring Website: www.mbiagrenada.com 60549 Frankfurt am Main Goldair Handling Services: Passenger Check-In, Cargo & Baggage Germany Athens International Airport “El. Venizelos” Handling, Ramp Handling and Ground Support Tel: +49 69 690-21596 #VJMEJOH TUmPPS  Equipment. Fax: +49 69 690-59422 19019 Spata Email: [email protected] Greece Website: www.nice-services.aero Tel: +30 210 354 3000 GUATEMALA Services: Provision and Operation Of Aircraft De- Fax: +30 210 354 3750 Icing Infrastructure, Aircraft De-Icing at Frankfurt Servicios Aeros Guatemalatecos (SAG) SA Email: [email protected] 16 Calle 7-06, Zona 14., Guatemala City 01014 Airport, Training of De-Icing Personnel and Website: www.goldair-handling.com Consulting on Aircraft De-Icing. Tel: +502 2 362 1062 Services: Supervision/Administration/Load Fax: +502 2 333 3661 Control, Passenger Handling, Lounge, Baggage Email: [email protected] Sky Care Aviation Services GmbH Handling (Loading/Unloading/Sorting), Cargo Website: www.sag.com.gt Flughafen Frankfurt HBK 090 and Mail Transportation and Warehouse, Ramp Services: Ramp Services, Passenger Services, 60549 Frankfurt/Main Handling, Aircraft Services (Cleaning and De-icing) Operations, On Line Airship Maintenance, Germany and VIP Services. Hangar Airship Maintenance, Airship Washing, Tel: +49 178 759 2273 Cargo Handling, Catering, Fuel, Hotels, Land Fax: +49 615 166 2342 Interservice SA Transportation, Tour Operator. Email: [email protected] Athens 19400 Website: www.skycare-fra.com Greece GUINEA Services: Airport Representation, Cabin Cleaning, Tel: +30 2130 188 100 Check-In, Exterior Aircraft Washing, Load Control/ Fax: +30 2130 188 105 Weight Balance, Lounge Services, Representation, Email: [email protected] 4MPU$PPSEJOBUJPO 5JDLFUJOHBOE5SBGlD3JHIUT Website: www.interservice.gr Services: PAX Handling, Cargo Handling, VG Cargo VIP Handling, Ramp Handling, Load Control, Building 860 Hahn Airport, Germany Representation and Fuel Supply. Tel: +49 65 43 50 9898 Fax: +49 65 43 50 9886 Pandair Airline Handling Services SA Astra Aviation Email: [email protected] 379 Syngrou Ave. Email: [email protected] Website: www.vgcargo.de Athens 17564 Website: www.astra-aviation.com Services: Representation, Administration and Greece Locations: Cote D’Ivoire Supervision, Cargo And Mail Services, Support Services: Aircraft Charter, Aircraft Flight Support Tel: +30 210 942 6809 and Supervision for Executive Aircraft and Services Fax: +30 210 942 8579 Ambulance Flights, Aircraft Fuel Supply, Catering Email: [email protected] and GHA Services Arranged and Permits Applied Wisag Ground Service Holding Website: www.panair.gr For, Airport Management and Representation Herriotstraße 3 Services: General Aviation, Safety and Security, Training, Passports Screening, Aircraft Guarding, For Passenger and Cargo Airlines “Astra Visitor 60528 Frankfurt am Main Catering, Baggage Transportation, Cargo, Security Services” That Can Include Hotel Booking, Airport Germany Audits, Cruise-Flights Security, Safety, Flight Meet & Greet and Private Transport Services, Tel: +49 69 505044 145 Planning, Weather Charts, Slot Management, Personal Protection Services, Local Tours, Fax: +49 69 505044 152 Flight Watch, Load Control, Communication, Aviation Company Representation Services, Website: www.aviation.wisag.de Aviation Consultancy, Aviation Safety, Security Crew Administration, Catering Services, Fuelling and Handling Products and Equipment, Aviation Services, Facilities and Equipment. Security Services, Cargo and Passenger GSA Services, Industrial Safety Wear. Skyserve Handling Services SA Athens International Airport Building 23 (Cargo) HAITI WFS Germany 19019, Spata, Attiki HAT Enterprises SA Cargo City Sud Geb 556 Tel: +30 210 356 4309 / 356 4310 Rue Pavée N. 69 60549 Frankfurt Airport Fax: +30 210 356 4576 Port-au-Prince, Haiti Germany Email: [email protected] Tel: +2813 0402 Tel: +49 69 5968 190 Website: www.skyserv.aero Email: [email protected] Fax: +49 69 5968 199 Airport Locations: Karpathos (AOK), Athens Website: www.hatentreprises.com Website: www.wfs.aero (ATH), Alexandroupouli (AXD), Corfu (CFU), Chania Services: Representation Services, Passenger Services: Cargo Handling, Ground Handling, (CHQ), Kefalonia (EFL), Araxos (GPA), Iraklio Handling, Ground Handling, Cargo Handling, Baggage, Ramp and Passenger Services. Technical (HER), Ioannina (IOA), Ikaria (JIK), Chios (JKH), Baggage Handling, Logistics & Administrative, Services. Kalimnos (JKL), Mikonos (JMK), Naxos (JNX), Sitia Warehousing, Human Resources. (JSH), Skiathos (JSI), Syros (JSY), Santorini (JTR),

50 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

HONG KONG Malév Ground Handling Ltd. Global Aviation Services Hong Kong Airport Services Ltd (HAS) Budapest Liszt Ferenc International Airport 6th Floor, N.K.M. International House, 4/F, Dragonair House, 11 Tung Fai Road, Hungary Babubhai M.Chinnai Marg, 178, Tel: +36 70 669 7612 Backbay Reclamation, Hong Kong International Airport Fax: +36 1 296 8207 Lantau Mumbai - 400 020 Email: [email protected] Tel: +91 22 6620 5600 Hong Kong Website: www.malev.hu/groundhandling Tel: +852 2928 0100 Services: Aircraft Handling, Passenger Handling, Fax: +91 22 2282 9004 Fax: +852 2928 0141 Lounge & VIP Services, De-Icing and Station E-mail: [email protected] Email: Management. Website: www.globalaviationindia.com Website: www.has.com.hk Services: Sales and Marketing, Passenger & Cargo Services: Aircraft Handling, Baggage Services, Handling, Revenue Accounting, Supervision Cargo Services, Flight Dispatch, Load Control, ICELAND at Airports, Interline Negotiations, Arranging Passenger, Services, Service Control, Ticketing and Airport Associates Transport Services. Inbound and Outbound Tours, Publicity, Foreign P.O.BOX 40 Exchange, Leasing and Financing, Software Building 10 - IS-232 Solutions & Ground Handling. Jardine Airport Services Limited ,FmBWJL*OUM"JSQPSU Jardine Air Terminal Services Limited Iceland 4/F, CNAC House, National Aviation Services Tel: +354 420 0700 / 709 NAS Aviation Services India Pvt Ltd 12 Tung Fai Road, Fax: +354 420 0717 Hong Kong International Airport, Email: [email protected] (Manager 903-905, A-Wing, Sagar Tech Plaza, Andheri Lantau, Ramp Services) [email protected] Kurla road, Mumbai 400072 Hong Kong Website: www.airportassociates.com Andheri (E) Telelephone: +852 2216 2200 Services: Passenger Services, Ramp Services: India Fax: +852 2764 9734 Air Starter and Ground Power Units, Baggage Tel: 91 022 4070 9999 Email: [email protected] Handling, Catering Handling, Cleaning, De-Icing, Website: www.nascorporate.com Website: www.jasg.com Lavatory Service, Liaison with Fuel Suppliers, Services: Representation, Administration and Services: Passenger Services, Operations Control, Push-Back and Towing, Steps and Air Bridge & Supervision, Passenger Services Cargo Services, Ramp Services Water Service. Cargo Services, Load Control, Load Control, Communications and Flight Airline Customers: http://www.jasg.com/eng/ Executive Aircraft, Catering, Bonded Store and Operations, Security. customer-airlines.aspx Military Aircraft Services. SAJ FLIGHT SERVICES PRIVATE LIMITED Hong Kong Air Cargo Terminals Limited IGS Ground Services No. 8-A, G.S.T Road, ' /PSUI0GlDF#MPDL  ,FmBW¥L*OUFSOBUJPOBM"JSQPSU Alandur, SuperTerminal 1, Southern Peninsula, 235, Iceland Chennai - 600 016, Hong Kong International Airport Tel: +354 4250 200 / 230 India Hong Kong, Fax: +354 4250 235 Tel: +91 44 2232 6320 / 21 Email: [email protected] Fax: +91 44 2232 6322 China Website: www.igs.is Tel: +852 2753 2333 Email: [email protected] Services: Ground Handling Services, Fuel, Cargo, 8FCTJUFXXXTBKmJHIUDPN Fax: +852 2753 2156 Passenger Handling and Aircraft Handling. Email: [email protected] Website: www.hactl.com INDONESIA Services: Cargo Handling, Freighter Ramp INDIA Handling, Documentation Handling and Crew JAS Airport Services Transportation. Menara Cardig, Jl. Raya Protokol, Halim Perdanakusuma SATS HK Ltd Jakarta 13650 20 Airport Boulevard Indonesia 4"54*OmJHIU$BUFSJOH$FOUSF Aviaxpert (P) Limited Tel: +62 21 8088 3388 Singapore 819659 A-253/2, Road No.5 Fax: +62 21 8088 5065 Tel: +852 2116 8788 Mahipalpur Extn, New Delhi 110037, India Email: [email protected] Fax: +852 2116 0292 Tel: +91 11 4677 8888 Website: www.ptjas.co.id Email: info_enquiry@.com.sg Website: www.aviaxpert.net Services: Aircraft Maintenance, Ramp Handling, Website: www.sats.com.sg Services: Comprehensive Ground Handling Ramp Services and Passenger Services. Services: Ramp Handling, Baggage Handling And Services : Passenger Handling, Ramp Handling, Load Control. Baggage Handling, VIP Services, detailing of PT Gapura Angkasa aircraft (interior & exterior cleaning of aircrafts), (FEVOH%"1&/3"  mPPST Supervision at airports, GSE Maintenance. GSE rentals - All-India basis Jl. Angkasa, Blok B-12 Kav 8. Kota Baru Bandar Kemayoran Jakarta 10610, Indonesia Bird Worldwide Flight Services India Pvt. Ltd., Tel: +62 21 6545411 Worldwide Flight Services - "JSMJOF0GlDF#VJMEJOH Fax: +62 21 6541878 / 6545408 Asia Pacific & Middle East Cochin International Airport Nedumbassery Email: [email protected] Worldwide House 1501A 683111 Ernakulam Website: www.gapura.co.id 19 Des Voeux Road Central Telephone: +91 11 2341 8199 Stations: Our Major : CGK, DPS Hong Kong. Email: [email protected] Branches: SUB, KNO, UPG, BPN and all over Website: www.wfs.aero Indonesia Tel: +852 2801 2900 / 2261 2727 Services: Full Handling ( Ramp & Passenger Fax: +852 2802 8522 Services), Cargo & Warehousing, Aviation Security &NBJMJOGP!XPSMEXJEFmJHIUDPNIL Celebi Ground Handling Delhi 8FCTJUFXXXXPSMEXJEFmJHIUDPNIL Room No: 23, Import Building 3 Services: , Fuelling, Cargo Terminal IRAN Passenger Services Operations, Expo Concierge. Indira Gandhi International Airport IranAir New Delhi - 110037, INDIA Iranair H.Q HUNGARY Tel: +91 11 4763 0900 Mehrabad Airport Celebi Ground Handling Ltd Fax: +91 11 4763 0999 P.O.Box 13185-775 Email: info@[email protected] Tel: +98 21 4662 4528 / +98 21 4662 4500 1185 Budapest Liszt Ferenc International Airport Website: www.celebi.com Tel: +36 70 296 0000 Fax: +98 21 4662 8447 / +98 21 4662 8444 Services: Ground Handling Services and Cargo Email: [email protected] / [email protected] Fax: +36 1 296 5913 Warehouse Services Email: [email protected] Website: www.iranair.com Website: www.celebi.hu Services: Passenger Handling, Cargo Services, Services: Ground Handling Services, Passenger Cambata Aviation Ramp Control, Load Control, Contract Unit, Safety and Cargo Services. Delhi International Airport and Quality, Work Scope and Contractual Parties. Line Maintenance Block A. Farnair Handling Kft Terminal 2. Safiran Airport Services Liszt Ferenc Airport 56/c New Delhi Valie Asr Ave., 36 Esfandyar Blvd H-1185 Budapest 110037 Tehran, Iran-1968653953 Hungary India Tel: +98 21 88 650 643 / +98 21 88 650 638 Tel: +36 1 296 7008 Tel: +011 2565 4465 / 5371 / 5696 Fax: +98 21 88 650 626 Fax: +36 1 700 4549 Email: [email protected] &NBJMPQT!TBlSBOBTDPNSPIBN!TBlSBOBTDPN Email: [email protected] Website: www.cambataavia.com 8FCTJUFXXXTBlSBOBTDPN Website: www.farnair.com Services: Passenger Handling, Ramp Services, Services: Aircraft Ramp Handling, Passenger Services: Ramp Handling, Aircraft Towing, GPU, Load Control, Dispatch, Flight Operations, Cargo Services, Cargo Ramp & W/H Services, Additional Crew Transportation, Road Transportation, Dry & Freight Services, Warehouse Operations, VIP & Aircraft Security, Customs and Immigration Wash of Aircraft, Internal Cleaning, Hangar GSE Maintenance. Clearance, Crew Visa Assistance, Hotel and Storage and Technical Handling. Local Transportation to and from the Airport, Ground Ambulance When Required, Catering Arrangements & Flight Plans.

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 51 GROUND SERVICE PROVIDERS

IRELAND ALHA group Servisair/Swissport Ireland 7JBEJ(POlFOUJ  5/c/8-9 - 59100 Prato, Italy Room 18, Terminal 1, Dublin Airport, Dublin Tel: +39 0574 51741 Ireland Fax: +39 0574 517420 WFS c/o SFS Italy Tel: +353 1 812 5767 Email: [email protected] CP 65 Malpensa Airport, Fax: +353 1 844 4839 Services: Cargo handling, security, trucking Email: [email protected] Cargo City, (station manager) Tower E 3rd Floor” 21010 Website:Æ www.swissport.com Airlines Representative Europe Malpensa Services: Airport Ticketing Sales Desk, Arrival Via Napoli, 15 Tel: +39 02 74 86 76 33 and Transfer Services, Baggage Services, Check- Ciampino Roma Email: [email protected] in Services, Dedicated Passenger Services, Gate Italy and Departure Services, Lost and Found Services, Tel: +39 06 796 4609 / 095 2279 801 Special Passenger and VIP Services, Load Control Fax: +39 095 2279 802 IVORY COAST and Communications, Station Representation and Email: [email protected] / Supervision, Aircraft Loading/Unloading, Baggage [email protected] Sorting, GPU, Push-back, Water & Toilet Services, Website: www.aregroup.com ACU, ASU. Services: Ground Support Services, Dedicated Agents, Management of Handling, Parking & PPR Sky Handling Partner Requests, Catering Arrangements, Crew and Horizon House, Unit 4, Corballis Park Passenger Transportations, Crew and Passenger Dublin Airport Hotel Reservations. Astra Aviation Tel: +353 1 8080 300 Felix Houphouet Boigny International Fax: +353 1 8080 399 Alisud Abidjan Email: [email protected] Ciampino Airport Email: [email protected] Website: www.skyhandlingpartner.ie Rome, Italy Website: www.astra-aviation.com Services: Baggage Handling, Check-In, Boarding, Tel: +39 06 6595 9514 Services: Aircraft Charter, Aircraft Flight Support Baggage Tracing, Ticket Desk, Toilet and Water Fax: +39 06 6569 9516 and Supervision for Executive Aircraft and Services, Coaching, Crew Bus, Push Back & Email: [email protected] Ambulance Flights, Aircraft Fuel Supply, Catering Towing, Air Start, De-Icing, Weight & Balance and Website: www.alisud.com and GHA Services Arranged and Permits applied Operations. Services: Passenger Services, Ramp Services, Load for, Airport Management and Representation Control and Flight Operations. For Passenger and Cargo Airlines “Astra Visitor Services” that can include Hotel Booking, Airport ATA Italia s.r.l. Meet and Greet & Private Transport Services, Lungotevere Aventino, Personal Protection Services, Local Tours, 5 00153 Roma Aviation Company Representation Services, WFS Italy Aviation Consultancy, Aviation Safety, Security 8 International House Dublin Airport and Handling Products and Equipment, Aviation Tel: +39 270 2051/ +39 02 7020 5218 Security Services, Cargo and Passenger GSA Dublin Fax: +39 270 205 210 / 39 02 7020 5210 Services, Industrial Safety Wear. Tel: +353 18 08 09 05 Email: [email protected] / operations@ata- Email: [email protected] airport.it / [email protected] Website: www.wfs.aero Website: www.atahandling.it / www.ata-airport.it.com Airport Locations: Catania (CTA), Milan Linate (LIN), Milan Malpensa (MXP), Rome Fiumicino AJAS LIMITED ISREAL (FCO), (VCE) 23 Dominica Drive,, Kingston 5, Jamaica Aerohandling Ltd Services: Passenger and Ramp Handling (Excluding Tel: +1 876 952 5530/3 Cargo Warehousing and De-Icing) Fax: +1 876 952 1497 Ben Gurion International Airport Arrivals Hall Website: www.ajasja.com P.O. Box 177 Aviapartner Italy Email: [email protected] (Ramp/Operations 70100 Israel Manager) Tel: +972 3 975 4011 Viale delle Arti 123, Airport Locations: Norman Manley International. Fax: +972 3 975 4014 00054 Fiumicino Airport Contact: Bevon Barnett Email: [email protected] Rome Services: Station Management & Administration, Website: www.aerohandling.com Italy Passenger Services, Aircraft Servicing and Ramp Services: Ground Handling Services, Load Control, Tel: +39 06 6500 4909 Handling, Passenger Handling, Cargo & Mail Baggage Sorter, Ramp, Supervisions, Meet and Assist, Fax: +39 06 6500 0156 Handling, ULD Control, G.S.E Rental. Roster, Passenger Services, Hostess and Agents, Email: [email protected] Buggy, Private Aviation & Schedule Coordination. Website: www.aviapartner.aero Airport Locations: Milan - Linate (LIN), Milan - JAPAN Laufer Aviation-GHI Ltd. Malpensa (MXP), Palermo (PMO), CKTS Co. Ltd P.O. Box 118 Rome - Fiumicino (FCO), Turin (TRN), Venice (VCE), 9F,KAB Rinku Bldg Ben-Gurion International Airport 70100 Catania (CTA), Bologna (BLQ) Services: Full Handling Services, Available to 3-7 Rinku-orai Minamai Israel Handle All Types of Aircrafts, Commercial & Izumisano City, Osaka 598-0047 Tel: +972 3 975 1300 General Aviation Flights Served, Flag Carriers, Japan Email: [email protected] Long and Medium Haul Flights, Charters, Etc. Tel: +81 72 456 5051 Website: www.lauferghi.com Fax: +81 72 456 5056 Services: Airline Representation, Passenger Marconi Handling Email: [email protected] Handling, Baggage Services, Load Control, Website: www.ckts.co.jp Communications, Flight Operations, Maintenance Aeroporto G Marconi di Bolognia Services: Passenger Handling, Baggage Handling, Support, Ramp Supervision and Coordination, Via Triumvirato 84 - 40132 Cargo, Mail, Warehousing, Ramp Handling, Load Assistance with Landing Permits, Ramp Services, Bologna Control, Aircraft Loading & Unloading, Aircraft VIP Transportation for Crew and Passengers, Tel: +39 051 6479 650 Dispatch, Marshalling Pushing Back & Towing, Helicopter Services, Crew Accommodation at Fax: +39 051 6479 103 Aircraft Cleaning & Aircraft Maintenance. Leading Luxury Hotels Security Services, Full Email: [email protected] Gourmet Catering Services, Aircraft Cleaning. Website: www.marconihandling.it Japan Airport Service Co., Ltd QAS Quality Airport Services Ltd SAGAT Handling SpA 154-4 Komae, Furugome, Narita 282-0004, Chiba P.O.Box 136 Japan Torino Airport Tel: +81 476 32 5881 70100 Israel Strada San Maurizio, 12 Fax: +81 476 32 5894 Tel: 0972 3975 1333 $BTFMMF5TF 50 n*UBMJB Email: [email protected] Fax: 0972 3975 1332 Tel: +39 011 5676 256 Website: www.jasco-ghs.co.jp Email: [email protected] Email: [email protected] Services: Passenger Services, Ramp Services, Website: www.qasisrael.co.il Website: www.sagathandling.it Cargo and Mail Services Services: Passenger Services, Aircraft Servicing, Services: Passenger Services, Aircraft Handling, Operations, Ramp Handling and Cargo Services. Cargo and Mail, Vehicle and Equipment. JORDAN ITALY SEA Handling Aviation Handling Services (Jordan) Ltd Aerdorica SpA 100% subsidiary of SEA Group Queen Alia International Airport Cargo Centre / Ancona Falconara Airport 21010 Aeroporto Milano Malpensa 2 Airport Custom Piazzale Sordoni Italy Queen Alia Airport St E867, Amman 11814 60015 Falconara M.ma Ancona (100% subsidiary of SEA Group) Jordan Italy Tel: +39 02 7486 3503 Tel: +962 6 445 2480 Tel: +39 071 282 7242 Fax: +39 02 7486 3080 Fax: +962 6 445 2008 Fax: +39 071 282 7508 Website: www.seamilano.eu Email: [email protected] Email: [email protected] Email: [email protected] Website: www.ahs.com Website: www.ancona-airprot.com Services: Ramp Handling, Passenger Check-in, Services: PAX Handling, VIP Handling, Ramp Services: Passenger Handling, Refuelling and Boarding & Disembarking of Passengers, Luggage Handling, Fuel Supply, Load Control, Representation, & Cargo, Aircraft Balancing, Luggage Distribution Security, Corporate Flight Support. Representation. & Reconciliation.

52 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

KENYA Korea Airport Services LIBYA Africa Flight Services - Jomo Kenyatta Intl Airport 281 Gonghang-dong Sharooq Handling & Ground Services AFS Centre - Cargo Road - Freight Terminal Kangseo-gu P.O. Box 274 P.O.Box 661-00521, Embakasi, Nairobi Seoul Tripoli Tel: +254 202 929 000 Republic Of Korea Libyan Arab Jamahiriya Email: [email protected] Tel: +82 2 660 3114 Tel: +218 21 340 6966 Fax: +82 2 660 6666 Fax: +218 21 340 6966 Kenya Aerotech Ltd Website: www.kas.co.kr Email: [email protected] Services: Ramp Services, Snow Removal, Cabin Website: www.shorooqhandling.com Jomo Kenyatta International Airport Cleaning, Toilet & Water Services. P.O. Box 19222-00501, Nairobi Services: Representation at Station, Seat Assignment, Handicapped & Unaccompanied Kenya Swissport Korea Minors Assistance, Excess Baggage Collection, Tel: +254 722 279168 Room 301 Cargo Terminal B Handling of Delay Incidents. Protection of Fax: +254 20 827131 / 30 / 35 Incheon International Airport 2165-160 Passengers In Hotels, Handling of Crew and Email: [email protected] Passengers in case of Technical Problems, Website: www.kenya-aerotech.com Woonseo-dong, Jung-gu Incheon, Korea 400-717 Baggage Handling & Tracing, Lost And Found Services: Pushback & Towing Services, Facilities, Load Control, Flight Operations Cleaning, Fresh Water Supply, Lavatory Services Tel: +82 32 744 1600 Fax: +82 32 744 1614 and Dispatch, Flight Planning, Cleaning of Email: [email protected] Aircraft Interior, Irregularity and Emergency NAS Airport Services Website: www.swissport.com Operations Support, Warehousing and Document 10#PYn /BJSPCJ ,FOZB Services: Airport Ticketing Sales Desk, Arrival Handling, Aircraft Servicing and Cleaning, Crew Tel: +254 20 697 2000 and Transfer Services, Baggage Services, Check- Transportation Assistance & Accommodation and Fax: +254 20 822 323 in Services, Dedicated Passenger Services, Gate Fuel Supply, Supply Weather Forecast. Website: www.nascat.com and Departure Services, Lost and Found Services, Email: [email protected] Special Passenger and VIP Services, Load Control and Communications, Station Representation and Baltic Ground Services UAB Siginon Aviation Supervision, Aircraft Loading/Unloading, Baggage 3PEOJPTLFMJBT -5 Jomo Kenyatta International Airport (JKIA), Sorting, GPU, Push-back, Water & Toilet Services, ACU, ASU. Vilnius International Airport Nairobi, Kenya Vilnius, Lithuania Tel: +254 (0)20 263 6764/ 2642961/ 2643627 Tel: +370 5 252 55 92 Email: [email protected]; [email protected] Fax: +370 5 252 50 07 Website: http://www.siginon.com/ Email: [email protected] Kuwait Aviation Services Website: www.bgservices.lt Swissport Kenya Airside Ltd Kuwait International Airport Services: Ticketing, Check-In, Primary & Secondary Jomo Kenyatta International Airport P.O. Box: 24417 Safat, Zip Code: 13105 Baggage Tracing, Load Control, Swissport Cargo Complex Kuwait Aircraft Loading and Unloading, Cabin Cleaning, P.O. Box 19177, 00501 Embakasi Tel: +965 2434 5555 / +965 2434 6666 Exterior Cleaning, Toilet and Water Services, Nairobi, Kenya Fax: +965 2431 5632 / +965 2471 7636 Aircraft Ground Power. Tel: +254 20 2770 450/451 Email: [email protected] Mobile: +254 728 804 088 Website: www.kasco.com.kw LUXEMBOURG Fax: +254 20 2770 459 Services: Ground Handling, Transportation, Email: [email protected] Luggage, Passenger Services, Engineering LuxairServices Website: www.swissport.com Equipment. L-2987 Services: Airport Ticketing Sales Desk, Arrival Luxembourg and Transfer Services, Baggage Services, Check- National Aviation Services Tel: +352 2456 6060 / 2456 6001 / 2456 4238 In Services, Dedicated Passenger Services, Gate P.O. Box 301, Farwaniya Handling Pax Aircraft: +352 2456 5009 and Departure Services, Lost and Found Services, 81014 Kuwait Fax: Handling Cargo Aircraft: +352 2456 6102 Special Passenger and VIP Services, Load Control Tel: +965 1 842 842 Handling Pax Aircraft: +352 2456 5021 and Communications, Station Representation & Fax: +965 2 434 9161 Email: [email protected] / Supervision, Aircraft Loading/Unloading, Baggage Email: [email protected] [email protected] Sorting, GPU, Push-Back, Water & Toilet Services, Website: www.nascorporate.com Website: www.luxaircargo.lu / www.luxairservices.lu ACU, ASU. Services: Ramp Services, Passenger Services, Services: Full Cargo Handling Services (Ramp, Cargo Management, Engineering, Travel Solutions, Warehouse, RFS and Documentation) Full Transglobal Cargo Centre Limited Meet and Assist, Lounge Management, Aviation Passenger Handling Services, Accommodation, Transglobal Towers Training Centre, Aviation Security, Airport Fuel Supply, Weather Forecast. JKIA Freight Terminals Technologies, VIP Terminals & FBO. P.O. Box 11364, Nairobi 00400 MACAO Kenya LATVIA Tel: +254 20 827 084 Fax: +254 20 827 128 Aeropass Email: [email protected] 1 Tehnikas Str., Riga Airport Website: www.transglobal.co.ke LV-1053, Riga Services: AWB Check And Data Capture, Back Latvia Menzies Macau Airport Services Ltd. 0GlDF4VQQPSU $BSHP.BJM)BOEMJOH $BSHP Tel: +371 67 207 126 Tel: +853 2886 1123 Screening, Cold Storage: Freezing, Cool, Ambient, Mobile: +371 26 316 746 Fax: +853 2886 1135 Customs Clearance, Courier Handling, Full Export Email: [email protected] Email: [email protected] / and Import Document Handling, Planning & Website: www.aeropass.lv [email protected] Disposition Ready for Carriage Service, Trucking, Services: Assistance to Obtain Landing Permit, Website: www.menziesaviation.com.mo Valuable Cargo Handling. Flight Supervision, Ground Services at Passenger Services: Aircraft Loading/Unloading Pushback, Terminal and Ramp, VIP Service, Aviation Fuel Cabin Cleaning, Baggage Handling, Lavatory and Tradewinds Aviation Services Ltd Supply, De/Anti-Icing, Catering Arrangements, Water Service, GPU, Air Start, Air-Conditioning, Cargo Handling at Warehouse and Airport Customs Transfer Baggage Handling, Passenger Bussing, )FBE0GlDF $BSHP7JMMBHF  Formalities, Hotel Accommodation and Transfer. Freighter Loading and Unloading, Livestock Freight Link Road, Mechanized Freight Terminal, Charters, Crew Transportation. 2nd Floor, P.O. Box 42474, LEBANON Nairobi GPO 00100, MALAWI Kenya Gulf Pearl Aviation Tel: +254 20 822 805/6 / 8071594 Triploli International Airport Lilongwe Handling Company Ltd Fax: +254 20 822803 P.O. Box 774, Tripoli Kamuzu International Airport Email: [email protected] PO Box 89, Liliongwe Website: www.tradewindskenya.com Tel: +218 22 634491 Fax: +218 634493 Malawi Email: [email protected] Tel: +265 177 3680 Website: www.gulfpearl.net Fax: +265 177 0418 KOREA Services: Representation, Administration and Email: [email protected] Supervision, Passenger Services, Ramp Services, Website: www.airmalawi.com AAS Airport Services Load Control, Communications and Flight Services: Passenger Check-In, Load Control, 1373 Gonghangdong, Gangsagu, Seoul, 157-240 Operations, Support Services. Aircraft Complete Turn-Round Handling, Ramp South Korea Handling, Cargo Loading and Off- Loading. Tel: +82 2 2669 8550 MEAG (Middle East Airlines Ground Handling) Fax: +82 2 2669 8585 #FJSVU3BlD)BSJSJ*OUFSOBUJPOBM"JSQPSU MALAYSIA Email: [email protected] P.O.Box 11-3133, Beirut, Lebanon Website: www.aasairport.com Tel: +961 1622 555 KL Airport Services Sdn Bhd Services: Ground, Cargo & Fuelling Services, Ramp Fax: +961 1623 701 Jalan KLIA S6, Handling Services, Aircraft Marshalling, Pushback/ Email: [email protected] / [email protected] Southern Support Zone, Towing, Baggage and Cargo Loading/Unloading, Website: www.meag.com.lb KL International Airport, Anti/De-Icing, Remote Boarding Support, GPU/ACU Services: Passenger and Baggage Services, Freight Support, Fuelling and De-Fuelling, Cargo Handling, 64000 Selangor and Postal Services, Ramp Services, FBO Services, Malaysia Cargo Warehousing, Special Cargo and Aircraft Special Care Services, Lounges, VIP Services, GSE Maintenance. Tel: +6 03 8778 8000 Maintenance Fax: +6 03 8778 8007

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 53 (306/%4&37*$&1307*%&34

Email: [email protected] Website: www.ga-malta.com Email: [email protected] Website: www.klas.com.my Services: Flight Operations, Aircraft Fuelling, Services: Representation, Administration and Stations: Kuala Lumpur (KUL), Penang (PEN), Kota Hotel Accommodation, Visa Procurement, Flight Supervision, Passenger Services, Ramp Services, Kinabalu (BKI), Kuching (KCH), Langkawi (LGK) Catering, VIP Service, Flight Planning, Weather/ Load Control, Communications and Flight Services: Passenger and Baggage Check-In, MET, Cargo Handling and Ancillary Services. Operations, Support Services. Flight Editing, Special Passenger, Ticketing, Seat Control. Baggage Tracing And Management, GlobeGround Malta (GGM) Groundforce Passenger Transfer, Boarding Control, VIP/ Malta Interantional Airport International Airport of Cancun CIP Meet and Assist, Aircraft Handling, Push #BDL -PBEJOH0GmPBEJOH 'SFTI8BUFS4VQQMZ Æ P.O. Box 11, Gudja Carr. Cancún-Chetumalkm.-22, Lavatory Servicing, Ground Power Unit, Aircraft Tel: 236 964 20 C.P.77565. Interior/Exterior Cleaning, Cargo and Mail Pickup/ Fax: 212 50113 CANCÚN Delivery, Marshalling, Crew/Passenger Transport, Email: [email protected] Tel: +52 998 886 1133/35 'MJHIU$SFX#SJFlOH 8FJHIU#BMBODF 3BNQ Services: Passenger Services, Aircraft Handling Email: [email protected] Agent, Flight Plan Filing, Flight Dispatch, Fuel and Cargo Handling. Website: www.groundforce.aero Coordination, Centralised Duty Manager, Crew Services: Passenger, Ramp, Loading/Unloading, Administration. MAURITIUS Taxing of Luggage, Security Procedures, GPU, Towing and Pushing Back Of Aircraft, Load Control and Communication, Security, Cleaning and Ramp Malaysia Airline Equipment. Support Facilities Building, MAS Campus Kuala Lumpur International Airport (KLIA) Sepang 64000, Selangor Darul Ehsan Malaysia Tel: +60 3 8777 9513 Fax: +60 3 8777 2738 Astra Aviation Menzies Aviation Mexico Email: [email protected] Sir Seewoosagur Ramgoolam International Mexico City, 15510 Website: www.malaysia-airlines.com Airport Services: Representation, Administration and Mexico Supervision, Passenger Services, Ramp Services, Mauritius Tel: +52 55 5785 2684 Load Control, Communications and Flight Email: [email protected] Fax: +52 5785 2772 Operations, Cargo and Mail Services, Support Website: www.astra-aviation.com Mobile: +521 554 354 9940 Services, Security, Aircraft Maintenance. Services: Aircraft Charter, Aircraft Flight Support Email: juancarlos.maldonado@menziesaviation. and Supervision for Executive Aircraft and com Ambulance Flights, Aircraft Fuel Supply, Catering Website: www.menziesaviation.com Senai Airport Terminal Services Snd Bhd and GHA Services Arranged and Permits applied Services: Ground Handling and Cargo Handling. Senai International Airport, for, Airport Management and Representation 81250 Johor Bahru, Johor Darul Ta’zim For Passenger and Cargo Airlines “Astra Visitor SEAT - Servicios de Apoyo en Tierra Malaysia Services” that can include Hotel Booking, Airport Meet and Greet & Private Transport Services, Boulevard Puerto Aereo 354 Tel: +607 599 4500 Col Moctezuma, C.P. 15500 Fax: +607 599 6624 Personal Protection Services, Local Tours, Email: [email protected] Aviation Company Representation Services, Mexico D.F. 15500 Website: www.senaiairport.com Aviation Consultancy, Aviation Safety, Security Mexico Services: Passenger Services, Ramp Services, and Handling Products and Equipment, Aviation Tel: +52 (55) 50620 300 Supervising Aircraft Loadings, Loading and Security Services, Cargo and Passenger GSA Fax: +52 (55) 5063 6209 0GmPBEJOH (4&&RVJQNFOU #BHHBHF)BOEMJOH  Services, Industrial Safety Wear. Email: [email protected] / [email protected] Towing Cargo To & From Warehouse, Pushback Website: www.seat.com.mx Servicing Activities, Flight Operations and Equity Aviation (Indian Ocean) Ltd/Ground2Air Services: Passenger, Ramp, Flight Dispatch, Aerobridge Operations. Security, Aircraft Maintenance, Load Control, 2nd Floor Passenger Terminal Building Security, Ground Support Equipment Maintenance, SSR International Airport Plaine Magnien Executive Aviation. Transmile Aviation Sdn Bhd Mauritius Kuala Lumpur, Subang, Malaysia Tel: +230 603 5900 Cargo Complex, Sultan Abdul Aziz Shah Airport Fax: +230 603 5901 Swissport de Mexico SA de CV 47200 Subang, Selangor Darul Ehsan Email: [email protected] Aeropuerto Internacional de Cancun MALAYSIA Website: www.ground2air.mu Carretera Cancun - Chetumal Tel: +60 3 7884 9898 Services: Ramp Handling, Cargo Logistics, KM 22 Lotes 06 Y 07 Fax: +60 3 7884 9899 Passenger Service, VIP Services, Aircraft Washing, Zona Federal, CP 77565 Email: [email protected] Sky Wrap, Line Maintenance, Crew Transportation Tel: +52 99 8886 0764/65/66 Website: www.transmile.com and Ticket Sales. Fax: +52 99 8886 0767 4FSWJDFT$BCJO$MFBOJOH*OmJHIU$BUFSJOH 3BNQ Mobile: +52 99 8845 2875 Services and Passenger Handling. Email: [email protected] MEXICO Website: www.swissport.com Aero Charter de Mexico SA de CV Services: Airport Ticketing Sales Desk, Arrival MALDIVES Boulevard Aeropuerto No. 81 and Transfer Services, Baggage Services, Check- In Services, Dedicated Passenger Services, Gate Albatross International Pvt Ltd Col Federal, Mexica 15700 and Departure Services, Lost & Found Services, 81 No Shop Mexico Special Passenger & VIP Services, Load Control Majeedhee Magu Tel: +52 554 777 7700 and Communications, Station Representation and Male’, Maldives Fax: +52 554 777 3341 Supervision, Aircraft Loading/Unloading, Baggage Postal code: 20160 Email: [email protected] Sorting, GPU, Push-Back, Water & Toilet Services, Website: www.aerocharter.com.mx ACU, ASU. Tel: +960 331 3012 Services: Aircraft Pushback, Aircraft Steps, Email: [email protected] Airport Representation, Airport Terminal Facilities, Website: www.albatross.com.mv Baggage Handling, Boarding, Cabin Cleaning, MOLDOVA Services: Over Flight Permits, Obtaining Landing Charter Flight Handling, Check-In, Crew Transport, Permits, Handling Services, Ground Handling, Flight Dispatch, Flight Planning, Ground Power Aeroport Handling SA Supervision, VIP, Ticketing, Escort, Military Supply, Landing Permits, Line Maintenance, Load Dacia 80/3, Chisianu Clearance, Refuelling, Security, Flight Plans, Republic of Moldova Weather, Ambulance, Hotel Accommodations, Visa Control/Weight, Over-Flight Rights, Passenger Arrangements, Private Flight Handling, Baggage Assistance Unit, Passenger Bussing, Passenger MD-2026 Handling, Ground Transportation, Catering, Handling and Passenger Services. Tel: +373 (22) 525 999 Aircraft Charters and Flight Dispatching. Fax: +373 (22) 525 114 Avion Representaciones y Servicios (ARS) &NBJMPGlDF!IBOEMJOHNEPQT!IBOEMJOHNE Boulevard Francisco Medina Ascencio 4172 Website: www.handling.md Get Into Maldives Pvt Ltd Services: Ground Handling Services, Passenger H. Thuniya Building, Altos 2-5, Puerto Vallarta Check-In, Security Checks and Load Control. UImPPS #PEVUIBLVSVGBBOV.BHV  Jalisco Male’, 20066 Mexico Tel: +52 322 0167 Moldavian Airlines Ground Handling Department Maldives Fax: +52 322 221 0158 Chisinau Airport, MD-2026 1st Floor Tel: +960 330 7664 Email: [email protected] Hotel Airport, Chisinau Fax: +960 330 6845 Website: www.arsmex.com Moldova Email: [email protected] Services: Passenger Handling Services, PAX Tel: +373 2 252 9356 Website: www.getintomaldives.com Handling, VIP Handling, Ramp Handling, Load Fax: +373 2 252 5064 Services: Ground Handling, Travel and Maritime. Control and Representation. Email: [email protected] Website: www.mdv.md MALTA AEROMEXICO - Aerovias de Mexico Services: Baggage Handling, Cabin Cleaning, Check-In, Crew Transport, De-Icing, Exterior Globe Aviation (GA) Reforma 445 / COL. Aircraft Washing, Load Control/Weight Balance, Malta International Airport CUAUHTEMOC Loading/Unloading, Passenger Assistance Unit, Luqa, LQA 3000 Mexico 6500 Passenger Handling, Ramp Services, Refuelling, Malta, Europe Mexico D.F. Representation, Toilet and Water Services. Tel: +356 7943 1455 / +356 2369 6421 Mexico Fax: +356 2369 6422 Tel: +52 5 762 96 77 Email: [email protected] Fax: +52 5 133 5057

54 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

MOROCCO KLM Jet Centre Sky Care International Limited Airline Supervisors Experts - PO Box 7700/SPLWH Sky Care Corporate Terminal, Member of ASE Group 1117 ZL Schiphol Walsh Bros Place, Angie Avenue Hassan II et Rue Oujda The PO Box 73-151, Tel: +31 (20) 649 3299 Auckland International Airport, Imm Aicha 1er Etage Fax: +31 (20) 648 8180 Agadir 80020 2150, NZ Email: [email protected] New Zealand Morocco Website: www.jetcentre.nl Tel: +64 9 256 1215 Tel: +212 52 882 1936 Services: Crew & Passenger Transportation, Handling Fax: +212 52 882 1939 Fax: +64 9 256 2101 of Customs, Full Weather Brief, Fuel Company, VIP Email: [email protected] Email: [email protected] Caterer Liaison, Flight Plan Assistance, Airway Slots, Website: www.asemorocco.aero Website: www.skycare.co.nz VIP Services, Transportations, Toilet Services and Airport Locations: Auckland (AKL), Wellington Services: Aircraft Steps, Airport Representation, Ground Power Unit. Baggage Handling, Boarding, Cabin Cleaning, (WLG), Queenstown (ZQN) Charter Flight Handling, Check-In, Crew Transport, Services: Airline Ground Handling, FBO, Corporate Maastricht Handling Services Ground Handling, Catering, Fuel, Transport, Over %PDVNFOUBUJPO7FSJlDBUJPO (SPVOE1PXFS4VQQMZ  In-Flight Catering, Landing Permits, Load Control/ P.O.Box 303 Flight & Landing Permits. Weight Balance, Loading/Unloading, Over-Flight 6199 ZN Maastricht Rights, Passenger Assistance Unit, Passenger Tel: +31 43 358 9721 / +31 43 3589 720 NIGERIA Bussing, Passenger Handling, Passenger Handling, Fax: +31 43 358 9933 Ramp Services, Refuelling and Representation. Email: [email protected] 3Q Aviation Ltd Website: www.mhs.nl 0GlDF"EE3N#/")$0&YQPSU Services: Cargo Handling, Ramp Handling, Truck warehouse, Cargo village, Link Aero Trading Agency Handling and Passenger Handling. Immeuble Dabib Rue Khalid Ben El Oualid 5eme Murtala Muhammed Int’l Airport, etage num 17 Lagos, Nigeria Tel: +212-524422739 Tel: +234 0 737 5067 / +234 0 8032 718998 / Fax: +212-524422739 +234 0 8033 098722 Mobile: +212-679192531 Email: [email protected] Email: [email protected] /agaops@ Website: www.3qaviation.net linkagency.com / [email protected] / Menzies Aviation (Netherlands) Services: Charter Flight Handling, Landing Permits, [email protected] Postbus 75625 Cargo and Mail Handling and Passenger Handling. Website:www.linkagency.com Schiphol Airport, Services: Full Ground Handling, Fuel Supply, Amsterdam, Catering Provision, Global Flight Support, 1118 ZR, Security, Crew assistance, Hotel accommodation, Netherlands Transportation, Landing & Over Flying Permits, Tel: +31 20 4057 502 Special Passenger and VIP Services, Excess Fax: +31 20 405 7828 Baggage Collection, Cargo Handling, Private jet Mobile: +31 62157 8117 Handling Email: [email protected] Astra Aviation Website: www.menziesaviation.com Email: [email protected] Royal Air Maroc Services: Ticketing, Check-In, VIP Lounges, Load Website: www.astra-aviation.com Casablanca Airport, Morocco Control, Aircraft Loading and Unloading, Cabin Services: Aircraft Charter, Aircraft Flight Support Aeroport de Casa-anfa Cleaning, Toilet and Water Services, Aircraft and Supervision for Executive Aircraft and Casablanca, Morocco Ground Power and Start-Up, De-Icing, Pushback & Ambulance Flights, Aircraft Fuel Supply, Catering Tel: +212 22 53 9015 Towing, Customer Complaints, Independent Call and GHA Services Arranged and Permits Applied Fax: +212 2 53 9301 Centres, Airside and Landside Bussing, Secondary for, Airport Management & Representation for Email: [email protected] Tracing and LZ Storage & Management. Passenger and Cargo Airlines “Astra Visitor Website: www.royalairmaroc.com Services” Including Hotel Booking, Airport Services: Passenger, Cargo, Ramp and Corporate/ Servisair/Swissport Netherland Meet & Greet and Private Transport Services, FBO Flight Support Services. Personal Protection Services, Local Tours, Havenmeesterweg 21 Aviation Company Representation Services, 1118 CB Aviation Consultancy, Aviation Safety, Security MOZAMBIQUE Schiphol Airport and Handling Products and Equipment, Aviation Netherlands Security Services, Cargo and Passenger GSA 1118 CB Services, Industrial Safety Wear. Tel: +31 20 7952 400 Fax: +31 20 316 3733 Bluewave Global Express Email: [email protected] Bluewave Global Express Limited Website: www.swissport.com Services: Airport Ticketing Sales Desk, Arrival 15 Osolo Way Ajao Estate Building 1, and Transfer Services, Baggage Services, Check- 1st Floor Opposite UBA Bank Astra Aviation in Services, Dedicated Passenger Services, Gate Tel: +234 1 844 6025 Maputo International Airport and Departure Services, Lost and Found Services, Fax: +234 1 270 5776 Mozambique Special Passenger and VIP Services, Load Control Mobile: +234 8036 225774 Email: [email protected] and Communications, Station Representation and Email: [email protected] Website: www.astra-aviation.com Supervision, Aircraft Loading/Unloading, Baggage Website: www.bluewaveglobalexpress.com Services: Aircraft Charter, Aircraft Flight Support Sorting, GPU, Push-back, Water & Toilet Services, Services: Ramp Supervision, Ground Handling and Supervision for Executive Aircraft and ACU, ASU Equipment, Aircraft Internal, GPU, Air Starter Unit, Ambulance Flights, Aircraft Fuel Supply, Catering Lavatory Services, Water Services, Cargo Handling, and GHA Services Arranged and Permits applied Baggage Handling, Passenger Handling, Customs for, Airport Management and Representation and Immigration, Passengers Check-In Counter. For Passenger and Cargo Airlines “Astra Visitor Services” that can include Hotel Booking, Airport Lamex Maritime Services ltd Meet and Greet & Private Transport Services, WFS Holland 35 Agbelekale Personal Protection Services, Local Tours, Freight Station n9 2341 Mafoluku, Oshodi, Lagos, Nigeria Aviation Company Representation Services, Tel: +234 08 02904 9568 Aviation Consultancy, Aviation Safety, Security Anchoragelaan 38 Fax: +234 01 621 1274 and Handling Products and Equipment, Aviation Amsterdam Airport Services: Freight Forwarding Security Services, Cargo and Passenger GSA 1118 LD Services, Industrial Safety Wear. Schiphol South east LTT Cargo and Aviation Services Tel: +31 20 655 4243 Email: [email protected] ROYAL EXCHANGE PLAZA, NETHERLANDS 342-344 CHARITY BUS STOP, OSHODI - P.O.BOX 12355 IKEJA LAGOS, NIGERIA Aviapartner Handling – The Netherlands NEW ZEALAND Pelikaanweg 1 Tel: +234 1 891 9674 Air Menzies International Fax: +234 1 496 1804 NL-1118 DT Schiphol Email: [email protected] / info@ The Netherlands 23 Tom Pearce Drive lttaviation.com Tel: +31 20 603 2222 Auckland Airport Website: www.lttaviation.com Email: [email protected] Auckland Services: Passenger, Ramp, Customer and Website: www.aviapartner.aero New Zealand Flight Information Services, Charter Flights, Stations: Amsterdam (AMS), Rotterdam (RTM) Tel: +64 9 256 4242 Ocean Freight, Airport Concierge, Aircraft Services: Passenger Services, Reservation & Fax: +64 9 275 3179 Refuelling, Ground Handling, Over Flights and Ticketing, Check-In Services and Departure Control Email: [email protected] Landing Permission, Airlines Representation and Systems, Arrival and Departure Services, Boarding Website: www.airmenzies.com Consultancy. Assistance, Special Assistance, Baggage Services, Services: Aircraft Pushback and Towing, Cabin 3BNQ4FSWJDF 5SBGlD0QFSBUJPOT -PBEJOHBOE Cleaning, Check-In, De-Icing, Ground Power Supply, Nigerian Aviation Handling Company Plc Unloading, Pushback And Towing, De-Icing, Freight Load Control-Weight Balance, Loading/Unloading, Nahco Aviance House and Baggage Transfer, Ground Power, Air-Start, Passenger Bussing, Ticketing, Toilet and Water Loading of Catering, Headset, Marshalling, Toilet Services. Murtala Muhammed International Airport & Water, Passenger Ground Transportation, Crew P.M.B 013, Ikeja, Lagos 5SBOTQPSU $SFX#SJFlOH -PBEBOE-PBE4IFFU  Tel: +234 1 7404776-80 Ground to Air Communication & Flight Supervision. Email: [email protected]

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 55 (306/%4&37*$&1307*%&34

Website: www.nahcoaviance.com Website: www.omanair.com Customs Service, Domestic Flight Handling, Executive Services: Aircraft Handling, Cargo Handling, Crew Services: Passenger Services, Check-In, Load VIP Terminals, Flight Planning, General Aviation Transportation, Fuelling Services, Passenger Control, Flight Operations, Automated Baggage Services, Hotel Accommodations, Immigration Service, )BOEMJOH 1BTTFOHFS1SPlMJOH "WJBUJPO5SBJOJOH  Tracking, Special Passenger Handling, Passenger International Flight Handling, Passenger and Crew #BHHBHF "JS5SBGlD "JSDSBGU$MFBOJOH -JBJTJOH Interline Transfer Service and Ramp Services. Transportation, Refuelling & VIP Services. with Customers and Cargo Operations. Air Ground Operations PERU Nigerian Aviation Handling Company Plc Website: www.omanair.com PMB 013, Murtala Muhammad Services: Speedy Check-in, Automated Baggage Servisair/Swissport Peru Æ Tracing System, Load Control, Flight Operation "W(FOFSBM$ªSEPWB .JSBmPSFT Airport, Ikeja, Lagos Nigeria Services, Special Passenger Handling, Passenger Lima - Perú. Tel: +234 1 7306875 / 7404776-80 Interline Transfer Services, Ramp Services. Tel: +511 517 2409 Email: [email protected] Fax: +511 998 162 520 Website: www.nahcoaviance.com Email: [email protected] Services: Aircraft, Passenger and Cargo Handling Website: www.swissport.com AIRBIZ Aviation Services Worldwide Services: Aircraft Loading/Unloading, Baggage 3038, Level 3, JIAP Sorting, GPU, Pushback and Towing, Water & Toilet Skywatch Aviation Ltd Services, Aircraft Servicing and Cleaning. 19, Eniola Adesanya Street, Karachi, Pakistan Tel: +9221 9907 1364 Off Murtala Mohammed International Airport Swissport GBH Peru S.A Road, Mafoluku - Oshodi. Fax: +9221 3468 0044 Tel: +234 1 774 6732 Email: [email protected] Calle 5, No. 170, Callao, Peru Fax: +234 1 295 5359 Website: www.air-biz.com Tel: +51 1 213 1800 Email: [email protected] Services: Ground Handling, Fuel Management, Fax: +51 1 517 3119 Website: www.skywatchaviation.com 0WFSmZJOHBOE-BOEJOH1FSNJU 'MJHIU$BUFSJOH  Email: [email protected] Services: Quick Global Permit, Computerised Cargo and Flight Charter. Website: www.swissprt.com Flight Plan, Air Ambulance Services/Rescue, Services: FBO, Ground Handling, Arrival & Transfer, Air Charters, Air Cargo and Logistics, Ground Avicon Baggage, Check-In, Passenger Services, Gate & 103-105 Amber Pride Departure, Lost and Found, Special Passenger, VIP Handling, Aviation Fuel, Oil and Gas Services. Services, Loading and Unloading, Baggage Sorting, 13A, Block 6, P.E.C.H.S. GPU, Servicing and Cleaning & Line Maintenance. Skyway Aviation Handling Company Ltd. (SAHCOL) Karachi 3rd Floor 75400 Talma Airport Services Murtala Muhammed International Airport Pakistan Lima Cargo City PMB 21768, Ikeja Tel: +92-21-3453 1623/3454 5331/3453 9830 Av. Elmer Faucette 2879 Lagos state Fax: +92-21-3453 2371 / 3453 1613 Email: [email protected] Piso 4 Callao Nigeria Website: www.aviconaviation.com Tel: +511 513 8900 Tel: +23 417 646 298 Fax: +513 8928 Email: [email protected] Services: Charters, Fuel, Permits, Handling, -FBTJOH $BUFSJOH 'MJHIU1MBOOJOH #SJFlOHT  Email: [email protected] Website: www.sahcol.com Accommodation, Financial, Regulatory, Safety and Website: www.talma.com.pe Airport Locations: Sokoto International . Services: Aircraft Parking, Loading/Unloading, (SKO), Mallam Aminu Kano International Airport Technological Solutions, Cabin Cleaning, Toilet & (KAN), Kaduna International Airport (KAD), Water Services, Ground Power, Towing, Aircraft Ilorin International Airport (ILR), Nnamdi Azikwe Gerry’s dnata Service, Fuelling Arrangements. International Airport (ABV), Jos International Room no. 5016 Airport (JOS), Murtala Muhammed International Jinnah Terminal, Karachi Airport Airport (LOS), Enugu International Airport (ENU), Karachi 75200, Pakistan Benin City Airport (BNI), Yola International Airport Tel: +92 21 99071512 (YOL), Margaret Ekpo International Airport, Email: [email protected]/[email protected] A Miller Flight Services Calabar (CBQ), Sam Mbakwe International Airport Website: www.gerrys.com.pk 10#PY%PNFTUJD"JSQPSU1PTU0GlDF (QOW), Port Harcourt International Airport (PHC). Services: Passenger Handling, Load Control, Cold Metro Manila Services: Ramp Handling, GPU, Aircraft Pushback, Storage, Flight Operation, Computerized Check- Philippines Control, Cabin Cleaning, Crew In & Boarding, Lost and Found, Baggage Tracing, Tel: +1 866 248 9397 / +63 2 825 4912 Transport, Water/Toilet Services, Air Starter Cargo Import & Export, Warehousing, Ramp Fax: +63 2 825 9671 Unit, Air Conditioning Unit, Baggage/Cargo Operations, Ground Handling Equipment, Technical &NBJMTBMFT!PWFSmJHIUQFSNJUTDPN Scanning, Passenger Handling, Cargo Handling Workshops, Catering. 8FCTJUFXXXPWFSmJHIUQFSNJUTDPN & Warehousing, VIP Lounge Services, Christian Services: Over Flight and Landing Permits, Ground Pilgrimage Handling, Hajj Handling, Baggage Pakistan International Airlines Handling Services. Services, Aviation Security Services. Customer Relation Section, Motor Transport Building, Ages Aviation Centre Inc NORWAY 1*")FBE0GlDF ,BSBDIJ Ages Hangar, Balagbag Ramp Tel: +92 21 9904 0000 Ninoy Aquino International Airport (NAIA) Aviator Norway Fax: +92 21 3457 2225 / 3457 0419 Pasay, 1300 Metro Manila Erteløkka 1, 1384 Asker Email: [email protected] / [email protected] Philippines Norway Website: www.piac.com.pk Tel: +63 2 925 1977 / +632 925 2877 Email: [email protected] Services: Passenger Handling, Ramp Handling, Fax: +632 224 4191 Website: www.aviator.eu Cargo Handling, Flight Operations, Catering Email: [email protected] Airport Locations: AES, BDU, MOL, OSL, BGO, SVG, Services, Technical Handling, Executives Jets Website: www.agesaviation.com TOS, KRS, RYG, TRF, HAU, TRD, BOO Handling, Line Maintenance, Charters Handling. Services: Ground Handling, Ground Handling Services: Representation & Admin, PRM Services, Equipment, Catering Services, Trip Permits and Ramp Services, PAX Services, VIP, Cargo & Mail, Shaheen Airport Services Landing/Parking Slots, Customs, Immigration and Security, De-icing, Load Control, Comms & Ops and )FBE0GlDF Quarantine Coordination, Flight Plan & Weather Support Services SAPS Complex, Information, Preparing Crew and Passenger Malir Avenue Manifest, Maintaining Communication with Flight, Spirit Air Cargo Handling , Refuelling, Crew Transportation, Denmark A/S Jinnah International Airport, Crew and Passenger Transit Lounge, Aircraft Postbox 152 Karachi, 75200 Interior & Exterior Cleaning. DK-2770 Kastrup Pakistan Tel: +92 21 263 3556 MacroAsia Airport Services Corporation Email: [email protected] Fax: +92 21 3468 0115 Website: www.spiritaircargohandling.com Email: [email protected] MACROASIA AIRPORT SERVICES CORPORATION Airport Locations: Denmark, Norway, Sweden Website: www.saps.com.pk Room 450, 4th Floor, International Passenger Services: Bonded Warehousing, Cargo and Mail Stations: Islamabad, Karachi, Lahore, Peshawar, Terminal, Ninoy Aquino International Airport Handling, Full Freighter Ramp Handling, Full Quetta Pasay City 1300 Philippines Export & Import Document Handling Including Services: Aircraft, Passenger, Baggage, Cargo Tel: +632 879 5886 AWB Check & Data Capture, ULD Control and & Mail, Cabin, Maintenance, Ramp Handling, Fax: +632 879 5882 Management, Trucking, Cargo Screening, Back Catering, Security, Flight Services. Email: [email protected] 0GlDF4VQQPSU 1MBOOJOH%JTQPTJUJPO $VTUPNT Website: www.mascorp.ph Clearance, Ready For Carriage Service, Break Bulk Services: Ramp Services; Marshalling/Follow and Distribution Facilities, Combi Aircraft Varying PARAGUAY Me, Load Control, Communications and Flight From F100 U/I B747. Consorcio Aviation dba Consorcio Holding Operations, Baggage & Cargo Handling, Moving of Juan de Salazas No.795 Esquina Washington Aircraft, Baggage, Cargo Loading/Unloading, ULD OMAN Management, Lavatory Service, Water Service, First Floor, Itasa Tower, Asuncion GPU, ACU, Air Stairs, Cabin Cleaning. Oman Aviation Services Paraguay Oman Aviation Services Co. Tel: +595 2 121 5215 MIASCOR Ground Handling Corp Bldg. No. 1713, Way 2720 Block no. 157 Fax: +595 2 164 5462 Email: [email protected] .JBTDPS&YFDVUJWF0GlDF cbd area P.O. Box 3823, pc 112 ruwi Website: www.consorcioaviation.com Terminal 1, Ninoy Aquino International Airport muscat, oman Services: Cargo and Mail Handling, Cargo Pasay City, Philippines Tel: 968 2453 1111 / 968 241 5 3300 Transportation, Customs Clearance, Air Taxi Services, Tel: +632 851 8464 / +632 879 5189 Fax: +968 24 521 073 Aircraft, Brokerage, Catering, Conference Rooms, Mobile: +63 917 872 0055 Email: [email protected] Corporate/Executive Flight Service, Crew Showers, Email: [email protected]

56 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

Website: www.miascor.com WELCOME Airport Services Sp. z o.o. Servisair/Swissport Portugal Services: Export Cargo Documentation & Handling, Zwirki Wigury Street Aeroporto de Lisboa Import Cargo Documentation & Handling, Check-In, 00-906 Warsaw, &EJlDJP1SJODJQBM #BMDBP Assistance Thru CIQ, Boarding Control, Baggage Tel: +48 22 650 43 81 Aeroport de Lisboa, 1700 - 007 Lisboa Services, Lounge Services, Fuel & Oil, Routine Fax: +48 22 650 30 36 Line Maintenance, Non-Routine Line Maintenance, Tel: +351 939 495 363 Aircraft Release, Turnaround/Overnight Checks, &NBJMPGlDF!XFMDPNFBTQM Fax: +351 218 488 091 Website: www.welcome-as.pl/en Email: [email protected] A & B Checks, GPU, Air Steps, Forklifts, Baggage Airport Locations: Warsaw (WAW), Krakow (KRK), Conveyer Belts, Pushback And Towing. Website: www.swissport.com Rzeszow (RZE)PORT Services: Airport Ticketing Sales, Arrival and Services: Passenger Check-In, Baggage Handling Transfer Services, Special Passenger, VIP Services, Philippine Airport Ground Support Solution Inc Aircraft Pushing and Towing, Cabin Cleaning, De- Station Representation and Supervision and SEmPPS 1"*31"(4$FOUFS  Icing, Ground Power Supply, Loading/Unloading, Executive Aviation. Ninoy Aquino International Airport, Lounge Services, Passenger Assistance Unit, Pasay City Special Passenger Care, Unaccompanied Minor Tel: +63 2 854 5730 Care, Baggage Tracing, Passenger and Crew QATAR Fax: +63 2 854 5731 Transport to and from the Aircraft, Airport Qatar Aviation Services Email: [email protected] Information Services. Doha International Airport Website: www.pagss.com P.O. Box 383 Services: Aircraft Loading & Unloading, Ground WRO-LOT Airline Services Ltd Doha - Qatar Support Equipment, GPU, ACU, ASU, Aircraft Towing 830-056TãVHJ-PUOJTLPXF-5% Tel: +974 4462 1745 & Push Back, Water & Lavatory, Line Maintenance, 4LBSZTLJFHP4USFFU  Fax: +974 4462 1485 Fuelling, Aircraft Cabin & Exterior Cleaning. 8SPDãBX Email: [email protected] Poland Website: www.qataraviation.com Vision Air and Sea Services Inc (VASS) Tel: +48 71 358 1382/1188 Services: Baggage Handling, Cabin Cleaning, 147 Building 8015, Subic Bay International Fax: +48 71 373 7820 Load Control/Weight Balance, Lounge Airport Email: [email protected] Services, Passenger Handling, Ramp Services, Subic Bay Freeport Zone 2222 Website: www.wrolot.com.pl Representation and Ticketing. Zambales Services: Passenger Services, Ramp Services, Philippines Baggage Handling, Interior Cleaning, Cooling/ Ras Al Khaimah Tel: +63 47 252 7571 Heating, Load Control, Loading/Unloading, Moving Ras Al Khaimah International Airport Fax: +63 47 252 7573 of Aircraft, Ramp to Flight-Deck Communication, Sealing of Aircraft, Starting ASU And GPU, P.O. Box 501, Dig Daga Road Email: [email protected] Ras Al Khamiah Website: www.tdgworld.com Transfer Service, Water and Waste Service, the Operations and General Aviation. United Arab Services: Ground Handling and Airport Support Tel: +971 7 207 5200 Services. Fax: +971 7 244 8199 PORTUGAL Email: [email protected] POLAND Groundforce Website: www.rakairport.com Services: Passenger Services, Ramp Services, Load GDN Airport Services Sp.zo.o Serviços Portugueses de Handling, SA Control, Communications and Flight Operations, Ul. Slowackiego 206, Aeroporto de Lisboa, Edif. 25, 6º Cargo and Mail Services. Support Services, 80-298 Gdansk 1704-801 Lisboa | Portugal Security. Tel: +351 21 841 5000 Poland Fax: +351 21 841 6241 Tel: +48 583 412 817 REPUBLIC OF MOLDOVA Fax: +48 583 412 335 Email: [email protected] Website: www.groundforce.pt &NBJMPGlDF!HEOBTQM Aeroport Handling SA Website: www.gdnas.pl Services: Passenger Service, Service Board, Cargo Service, Maintenance of Equipment, Assists Chisinau, Bd. Dacia 80/3 Services: Passenger, Ramp, Operations, Tickets, Republic of Moldova Baggage Tracing, Executive Aviation. Custom, Lounges, Training, Load Control, Cleaning Aircraft, Transport in the Earth, Representation Tel: +373 22 525 999 Airport, Flight Operations and Admin, Airport Fax: +373 22 525 114 KRK Airport Services Ltd Security, Facilities Management, Baggage Delivery, &NBJMPGlDF!IBOEMJOHNE Zwirki and Wigura 1 Consulting and Technical Assistance. Website: www.handling.md 00-906 Warsaw Services: Offering a Complete Range Of Ground Tel: +48 22 650 43 81 Handling and Passenger Services, from Terminal OMNI Handling Check-In to Aircraft Services. Fax: +48 22 650 30 36 Aerodromo Municipal de Cascais &NBJMPGlDF!XFMDPNFBTQM Hangar 1, Tires, 2785-632 Sao Domingos de Rana Website: www.lhc.pl Services: Passenger Service, PRM Service, VIP Portugal Service, Complaints Lounge, Service-Board, Tel: +351 21 445 86 00 Operation of Aircraft, Airport Information and Fax: +351 21 445 86 70 Cargo Handling. Email: [email protected] Website: www.omnihandling.com Services: Airport Slot Coordination, Airport LS Airport Services S.A Authority Clearances, ASU, GPU, Trash and Toilet Menzies Aviation Romania 6M8JSBPXB Services, H24 on Request, Domestic/International Henri Coanda International Airport, 02-158 Warsaw Handling, Aircraft Cleaning, Portable Water, Bucurestilor 224E, Tel: +48 22 206 95 00 Maintenance Services, Ground Power Services, Otopeni, Ilfov Fax: +48 22 206 95 01 Baggage Loader, Baggage Carts, Nitrogen/Oxygen, Romania Email: [email protected] / [email protected] Air Conditioning Unit. Tel: +40 21 201 3322 Website: www.lsas.pl Fax: +40 21 201 4806 Services: Passenger Service, Operation of Aircraft, Portway, handling de portugal, s.a. Email: [email protected] Service Cargo and General Aviation. Website: www.menziesaviation.com 3VB$ &EJG¥DJP QJTP Services: Ticketing, Check-In, VIP Lounges, Load Aeroporto de Lisboa, 1700-008 Lisboa Control, Aircraft Loading and Unloading, Cabin POZ Airport Services Sp. z o.o. Portugal ul. Bukowska 285 Cleaning, Toilet and Water Services, Aircraft Tel: +351 218 445 000 Ground Power and Start-Up, De-Icing, Pushback 1P[OB Fax: +351 218 445 100 & Towing, Customer Complaints Handling, Poland Email: [email protected] Independent Call Centres, Airside and Landside Tel: +48 61 8480 284 Website: www.portway.pt Bussing, Secondary Tracing, LZ Storage and Fax: +48 61 8492 345 Services: Full Handling Services; Training; CIP Management. &NBJMPGlDF!QP[BTQM Lounges, Passenger and Crew Transportation, Website: www.pozas.pl Aircraft Loading and Unloading, Ramp to Flight Services: Passenger, Luggage, Aircraft Apron Deck Communications, Aircraft Pushback and Romanian Airport Services Handling, Cabin Service, Towing, Cabin Cleaning, Lavatory & Water Baneasa Bucharest International Airport Transport for Crew Members, Cargo. Servicing, Aircraft Engine Starting. Bucharest 1 ROMANIA Swissport Poland Safeport Executive Tel: +40 21 232 05 51 / +40 21 230 72 51 ul.Zwirki i Wigury 1 Lisbon International Airport, Building C1, Hangar 7 Fax: +40 31 805 64 82 / +40 31 816 53 24 02-143 Warsaw Email: [email protected] / [email protected] 1749-035 Lisbon - PORTUGAL Website: www.baneasa.biz Poland Tel: +351 21 0040400 Services: Obtaining Permission for over Flight and Tel: +48 22 650 4527 Fax: +351 21 0040401 Landing and Representation To RCAA, Airport / Fax: +48 22 650 3599 Customer Service Mobile: +351 91 809 0036 Ramp Services, FBO Handling, Loading/Unloading, Mobile: +48 609 601 952 Manager on Duty Mobile: +351 91 809 0035 Aircraft Cleaning, Toilet and Water, Anti/De-Icing, Email: [email protected] Email: [email protected] GPU, ASU Services. Website: www.swissport.com Website: www.safeport.aero Services: Airport Ticketing Sales Desk, Station Services: Domestic and International Handling, Representation and Supervision, Cargo Fast Turnaround, Technical Or Fuel Stops, Weather, RUSSIA 3FTFSWBUJPO 5PXO0GlDF5JDLFUJOH 5SBWFM Passenger and Crew Assistance, Air Ambulance, Insurance. Lounge and Meeting Room, Security Services, Traverse Avia Service Ltd Baggage Services, Aircraft Cleaning, Maintenance Ul. Second voyage, d. 8/29 and Engineering, Catering Arrangements, Hotel Tel: +7 495 436 4892, 436 7566 Reservations, Crew Transportation. Email: [email protected]

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 57 GROUND SERVICE PROVIDERS

Website: www.tras-mow.ru Jet Quay Pte Ltd Services: Ground Handling, Rates and Fees, P.O. Box 334, CIP Terminal, Refuelling, Organized Catering, Passenger and Singapore , Crew Accommodation, VIP Halls. $IBOHJ"JSQPSU1PTU0GlDF Singapore 918152 Vnukovo Terminal SGS Aviation Services Tel: +65 6513 1031 119027, Russia, Moscow, Prince Sultan st. Al Hanaki building. Email: [email protected] 2 Reysovaya Street, P. O. Box 48154, 2-1,Æ PGK Jeddah 21572 SATS Ltd 119027, Russia, Saudi Arabia 20 Airport Boulevard Moscow Tel: +966 2 690 9999 4"54*OmJHIU$BUFSJOH$FOUSF Tel: +7 495 436 83 49 Fax: +966 2 690 9866 Singapore 819659 Email: [email protected] Email: [email protected] Tel: +6542 5555 Website: www.sgsaviation.com.sa Website: www.sats.com.sg RWANDA CEO: Qaid Al-Otaibi Email: [email protected] Email: [email protected] Services: Apron Services, Air Cargo and Passenger 4FSWJDFT1BTTFOHFS 3BNQ 0QFSBUJPOT 5SBGlD Services. Control, Baggage, Cabin Appearance, Cargo.

SENEGAL SAINT MAARTEN Aviation Handling Services (SA) PO Box 29733 Astra Aviation Dakar Airport Leopold Sedar Senghor Email: [email protected] Dakar Menzies Aviation (St Maarten) Website: www.astra-aviation.com Tel: +221 (0) 33 869 31 52 Airport Road #99, Services: Aircraft Charter, Aircraft Flight Support Fax: +221 (0) 33 869 31 52 and Supervision for Executive Aircraft and &NBJMSBDIJESJGl!BITHSPVQDPN PO Box 2003, Ambulance Flights, Aircraft Fuel Supply, Catering Website: www.menziesaviation.com Princess Juliana International Airport, and GHA Services Arranged and Permits Applied Services: Aircraft Pushback and Towing, Cabin Simpson Bay, for, Airport Management and Representation Cleaning, Check-In, De-Icing, Ground Power Supply, St Maarten, for Passenger and Cargo Airlines “Astra Visitor Load Control/Weight Balance, Loading/Unloading, Netherlands Antilles, Services” That Can Include Hotel Booking, Passenger Bussing, Ticketing, Toilet & Water Services. Tel: +599 546 7960 Airport Meet and Greet and Private Transport Fax: +599 546 7961 Services, Personal Protection Services, Local Mobile: +(599) 586 5664 Tours, Aviation Company Representation Services, SERBIA Email: [email protected] Aviation Consultancy, Aviation Safety, Security and SU-PORT Ltd Website: www.menziesaviation.com Handling Products & Equipment, Aviation Security Services: Ticketing, Check-In, VIP Lounges, Load Services, Cargo and Passenger GSA Services, Nikola Tesla International Airport P.O. Box 8 Control, Aircraft Loading and Unloading, Cabin Industrial Safety Wear. Cleaning, Toilet & Water Services, Aircraft Ground 11180 Belgrade Power & Start-Up, De-Icing, Pushback and Towing, Serbia Customer Complaints Handling, Independent Call SAINT VINCENT AND THE GRENADINES Tel: +381 11 214 6684 Centres, Airside And Landside Bussing, Secondary Vincy Aviation Services dba Caribbean Aviation Fax: +381 11 311 3872 Tracing, LZ Storage and Management. Management Inc Email: [email protected] Website: www.su-port.com Arnos Vale, Suite Box K694 Services: Cabin Cleaning, Charter Flight Handling, SLOVAKIA VC0120 %PDVNFOUBUJPO7FSJlDBUJPO -PBEJOH6OMPBEJOH  Saint Vincent and the Grenadines Passenger Services, Ramp Services and Ticketing. Skyport s.r.o Tel: +784 456 5600 M.R. Stefanik Airport Fax: +784 456 5300 823 09 Bratislava Email: [email protected] SEYCHELLES Slovakia Website: www.vincyaviation.com Air Seychelles Tel: +421 24 821 2735 Services: Airport Lounges, Baggage Handling, Fax: +421 24 821 2739 Boarding, Charter Flight Handling, Check-In, Flight )FBE0GlDF Email: [email protected] Dispatch, Flight Planning, Ground Power Supply, International Airport Website: www.skyport.com/contacts/bratislava Lounge Services, Passenger Assistance Unit, Pte.Larue Services: Baggage Handling, Charter Flight Passenger Handling, Ramp Services, Refuelling, P.O. Box 386 )BOEMJOH %PDVNFOUBUJPO7FSJlDBUJPO 1BTTFOHFS Representation, Security, Ticketing and Toilet & Mahe Handling and Ticketing. Water Services. Seychelles Tel: +248 4 391 000 SOUTH AFRICA SAUDI ARABIA Email: [email protected] Website: www.airseychelles.com Africa Flight Services (South Africa) Pty Ltd Attaar Travel Co Services: Cargo Services, Documentation, VIP O.R. Tambo International Airport PO Box 31807 Services. Unit 14-17 Foreign Airlines Cargo Terminals King Abdul Aziz Street, Al Agrabia PO Box 1091 Al Khobar 31952 SHARJAH 1620 Kempton Park Tel: +966 0 3 867 7476 Tel: +27 11 390 9900 Fax: +966 0 3 867 8236 Miracle Flight Support Fax: [email protected] Email: [email protected] Executive Suite Website: www.attar-travel.com Sharjah Airport International Free Zone BidAir Services (Pty) Ltd Services: Ground Handling, Passenger, Ramp. Po.Box 122962, Sharjah Tel: +971 6 5575180 Private Bag X21, Havas Fax: +971 6 5575200 O R Tambo International Airport, P.O Box 7602 &NBJMmUPQT!NJSBDMFBFSP , Riyadh 11472, Saudi Arabia Website: www.miracle.aero South Africa, 1627 Tel: + 966) 056 8265401 Services: Ground Handling, Charter, Travel Services Tel: +27 11 383 9420 Fax: +966 1 201 9753 Fax: +27 11 823 6349 Email: [email protected] Email: [email protected] Website: www.havas.net SINGAPORE Website: www.bidair.co.za PTE LTD Services: Passenger Handling, Load Control, Flight Operations, Ramp Handling, Cabin Cleaning, Toilet National Handling Services 50 Airport Boulevard, and Water Services, FBO, Meet & Greet. 24 North Jeddah Singapore 819658 Prince Sultan Street Tel: (65) 6511 0422, 6511 0423, 6511 0430 Swissport South Africa P.O. Box 11738 Mobile: (65) 8100 8183 Fax: (65) 6511 0418 P.O. Box 5511 Jeddah 21463 Email: [email protected] O.R.Tambo International Airport 1627 Saudi Arabia Website: www.dnata.sg South Africa Tel: +966 2 420 2829 Services: Passenger, Ramp, Technical, Flight, Tel: +27 11 928 8500 Fax: +966 2 693 9496 Security, Apron Handling, Baggage Handling, Fax: +27 11 928 8657 Website: www.nhs.com.sa Aircraft Interior Cleaning, Security Services, Email: [email protected] Services: Aircraft Steps, Cabin Cleaning, Ground Station Representation, Aircraft Loading/ Website: www.swissport.com Power Supply, GSE Maintenance, Load Control/ Unloading, Pushback and Towing, Marshalling, Services: Airport Ticketing Sales Desk, Arrival Weight Balance, Loading/Unloading, Passenger Lavatory & Water, ASU, GPU, ACU, Fire Fighting and Transfer Services, Baggage Services, Check- Bussing, Passenger Handling, Refuelling and Toilet Equipment and Ground to Cockpit Communication. in Services, Dedicated Passenger Services, Gate & Water Services. and Departure Services, Lost and Found Services, Special Passenger and VIP Services, Load Control and Communications, Station Representation and Supervision, Aircraft Loading/Unloading, Baggage Sorting, GPU, Push-back, Water & Toilet Services, ACU, ASU

58 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

SPAIN Lesma Handling Group Fax: +597 325 325 Acciona Airport Services Domicilio Social y Dirección Aeropuerto &NBJMTVSBJSHSPVOE!TMNlSNTS Aeropuerto De Girona-Costa Bra 8FCTJUFXXXmZTMNDPN Anabel Segura 11, Business Center Albatros, Services: Ground Handling Building B, 2nd B, 28108 - Alcobendas (Madrid) 17185 Vilobid Onyar (Girina) SPAIN Spain Tel: +34 91 663 0670 Tel: +34 972 186 706 SWEDEN Fax: +34 91 663 0738 Website: www.lesmahandling.com Aviator Airport Alliance Europe (Head Office) Email: [email protected] Services: Ticket Sales, Collection of Excess Baggage Charges and Other Fees, Assistance Generatorgatan 11, Box 118 Website: www.acciona-aiportservices.com 190 46 Stockholm-Arlanda Services: Passenger Services, Operations and to Passengers in the Event of Lost or Damaged Load Control, Ramp Services, Lost & Found, Cargo, Baggage, Air-Ground Radio Communication by Air Sweden Executive Aviation, Ticket Sales, PRM Handling, Frequency Tel: +46 8 585 542 00 De-icing, Air Bridge and Off Airport Services. Email: [email protected] NEWCO AIRPORT SERVICES S.A.U. Website: www.aviator.eu AGA Airline Ground Assistance &EJlDJP-šCBSP$#BSCBEJMMP 4. 2ª Planta - 28042 Madrid Aviator Sweden C/Menorca, 8-2, 07011 Box 118 Palma de Mallorca, Spain Tel: +34 91 746 15 00 190 46 Stockholm-Arlanda Baleares | Fax: +34 91 746 15 14 Sweden España Email: [email protected] Tel: +46 8 585 542 00 Tel: +34 971 787 727 Website: www.newcoas.es $POUBDU0MB4USBOHFXBZTn.BOBHJOH%JSFDUPS Fax: +34 971 574 776 Services: Operations and Flight Dispatcher Email: [email protected] Email: [email protected] (Loadsheet, Crew Control, Supervision and Website: www.aviator.eu Website: www.age-europe.com Representation, Light Plan Assistance, Liaison Airport Locations: MMX, ARN, GOT, VBY, LLA, UME Services: Passenger Handling, Load Control and with Local Authorities) Passengers Services Services: Cabin Cleaning, Ramp Services, GSE Dispatch, Ticket Sales, VIP Lounges, Handling (Check-in, Dedicated and Specialized Staff, Maintenance, De Icing, Maintenance, Cargo & Mail, Supervision, Representation and Management, Document Control, Special Handling to Authorities Passenger, Security, Load Control, Airport Lounges, Flight Watch/Operations. And VIP Passengers, Special Assistance to Crew Transportation, Baggage Handling, Ticketing, Unaccompanied Minors (UM), Special Assistance Cargo Handling Services, Freight Handling, Freight Clever Handling Services on Luggage Irregularities (LL) and Distribution, Ramp Services, Snow Blower, PRM Services, GSE Madrid-Airport Adolfo Suárez - Barajas - T4 Flights Connection, Boarding) Ramp Services Repair Shop, Mail Handling, Station Supervision and %FQBSUVSFT "MPOH"JSMJGU n (Aircraft Loading/Unloading, Baggage Sorting Document Handling. Avda. de la Hispanidad s/n · and Transportation, Dangerous Goods Course 28042 Madrid · España $FSUJlFECZUIF4QBOJTI$JWJM"WJBUJPO"VUIPSJUJFT  Moose Aviation Services Quality Internal Audits, Airline Dedicated Key P.O. Box 2 Tel: +34 91 745 91 98 Account Responsible, Call Centre and Secondary Fax: +34 91 745 91 87 Tracing, Extraordinary Security Procedures for SE-190 45 Stockholm -Arlanda Email: [email protected] Flights to the USA, Document Check for Non- Sweden Website: www.clever-handling.com Schengen Destinations, APIS Service for Flights Tel: +46 8 797 89 70 Services: Ramp Services, Baggage Handling, Cargo to USA and Canada, Registered Under ISAGO for Fax: +46 8 797 89 72 and Mail Handling, Aircraft Services and Cleaning, the Following Sections: ORM (Headquarter and Email: [email protected] Passenger Service, Supervision and Coordination. Station Management), LOD (Load Control ), PAX Website: www.mooseaviation.se (Passenger Handling), BAG (Baggage Handling), Services: De-Icing, Glycol Removal, Aircraft Groundforce Cargo HDL (Aircraft Handling, Loading/Unloading) And Heating Aircraft Washing / Cleaning. Crta. Llucmajor Km. 21,5 AGM (Aircraft Ground Movement). PO BOX 132 Spirit Air Cargo Handling Sweden AB 07620 Llucmajor Swissport Spain S.A. Fraktvägen 29 Baleares Espa a 5FSNJOBM%JRVF4VS 0lDJOB 19587 Stockholm-Arlanda Tel: +34 971 178 100 Barcelona Airport Tel: +46 8 7973360 Email: [email protected] 08820 El Prat de Llobregat (Barcelona) Website: www.spiritaircargohandling.com Website: www.groundforce.aero Tel: +34 627 987 983/+34 91 748 23 83 Services: Bonded Warehousing, Cargo and Mail Services: Ramp Services, Loading/Unloading, Fax: +34 91 748 23 85 / +34 91 748 23 85 Handling, Full Freighter Ramp Handling, Full Export Baggage Sorting and Transportation, Cabin Email: [email protected] / & Import Document Handling Including AWB Check Cleaning, Crew Transportation, Apron Bus, GPU, [email protected] & Data Capture, ULD Control and Management, Pushback, ASU, ULD, Toilet and Water, Anti/De- Website: www.swissport.com 5SVDLJOH$BSHP4DSFFOJOH #BDL0GlDF4VQQPSU  Icing, Main Desk Platform Lift. Services: Airport Ticketing Sales Desk, Arrival Planning & Disposition, Customs Clearance. and Transfer Services, Baggage Services, Check- Globalia Handling in Services, Dedicated Passenger Services, Gate Centro Empresarial Globalia and Departure Services, Lost and Found Services, Ctra.Arenal-Llucmajor, Special Passenger and VIP Services, Load Control Km. 21. 5 and Communications, Station Representation and P.O. Box 132 Supervision, Aircraft Loading/Unloading, Baggage WFS Sweden AB Sorting, GPU, Push-back, Water & Toilet Services, FraktvŠgen 36 B-C Islas Baleares ACU, ASU 07620 Cargo City, PO Box 92 Spain S-190 45 Tel: +34 971 17 86 27 Arlanda Fax: +34 971 17 83 68 Tel: +46 8 593 608 00 Email: [email protected] Email: [email protected] Website: www.groundforce.aero WFS Servicios Aeropuertos Services: Representation, Administration and SWITZERLAND Supervision, Passenger, Ramp, Load Control, Aeropuerto Madrid-Barajas Communications, Flight Operations, Support, and Centro de Carga Aerea Aviapartner Switzerland Security. Edif. WFS - Parcela 1.2b Operation Centre 1, 7th Floor, Room 229 28042 Madrid PO Box 47, 8058 Zurich Airport Airport Services Tel: +34 91 746 15 80 Switzerland Avenida de la Hispanidad s/n Email: [email protected] Tel: +43 0 660 548 42 23 Zona Industrial Barajas Email: [email protected] Website: www.aviapartner.aero &EJlDJPO SUDAN Services: Pushback/Towing, Baggage Handling, 28042 AHBA Air handling Company Boarding, Cabin Cleaning, Check-In, Crew Transport, Madrid Khartoum International Airport De-Icing, Ground Power Supply, Loading/Unloading, Spain P.O.Box: 758, Khartoum, 11111, Sudan Passenger Assistance Unit, Passenger Bussing, Tel: +34 91 587 31 80 Tel: +249 183 574070/1/2 Ramp Services, Ticketing, Toilet and Water Services, Fax: +34 91 587 30 94 Fax: +249 183 574044 Unaccompanied Minors. Email: [email protected] Email: [email protected] Website: www.iberiaairportservices.es Airline Assistance Switzerland Ltd Services: Passenger Handling, Aircraft Ramp Website: www.ahba.sd Handling, Cargo Handling, Load Control and Ground Services Manager: Nadir H Atabani Email: P.O. Box 2119, Support, Representation & Admin, Aircraft Steps, [email protected] CH-8060 Boarding, Cabin Cleaning, Check-In, Charter 4FSWJDFT5SBGlD3BNQT $IFDLJO-VHHBHF Zurich-Airport Flight Handling, Pushback and Towing, Baggage Counters, Cargo Handling & Storage, Safety, Switzerland Handling, Crew Transportation, De-Icing, Exterior Weight & Balance. Tel: +41 43 816 53 50 Aircraft Washing, Flight Planning, GSE Equipment, Fax: +41 43 816 53 52 Line Maintenance, Load Control/Weight, Loading/ SURINAME Email: [email protected] Unloading, Ground Power Supply, Over Flight Website: www.aas-switzerland.ch Rights, Passenger Services, Passenger Handling, Surair Ground Services NV Services: Passenger Services and Assistance, Passenger Bussing, Ramp Services, Refuelling, J. A. Pengel International Airport, Ticketing, Full Ramp Services, Baggage Handling, Representation, Slot Coordination, Snow Distrikt Para Load Control, Supervision, Anti- and De-Icing Removal, Ticketing, Toilet & Water Services and Suriname Services. Unaccompanied Minors. Tel: +597 325 485

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 59 GROUND SERVICE PROVIDERS

CHEP Aerospace Solutions Swissport Tanzania Ltd Steinackerstrasse 2 BAGS Ground Services Co.,Ltd. P.O. Box 18043 8302 Kloten 333 LPN Building 1, 12th Floor, Room A2 Terminal II Switzerland Julius Nyerere International A Tel: +41 43 255 4141 Viphavadee-Rangsit Road, Chomphon Chatuchak Bangkok 10900 Thailand Dar es Salaam Fax: +41 43 255 4142 Tanzania Email: [email protected] Tel: +66 2272-2591 Fax: +66 2272-2593 Tel: +255 22 284 4610 Ext. 2230 Website: www.chep.com/aerospace Mobile: +255 754 400 660 Airport Locations: AKL, AMS, BAH, BKK, BNE, BRU, Email: [email protected] Æ Website: www.bags-groundservices.com Fax: +255 22 284 4343 CDG, CHC, CPH, CUN, DEN, DFW, DME, DOH, EMA, Email: [email protected] EWR, FRA, HKG, HNL, IAD, IAH, JFK, LAX, LGW, Services: Flexible Airport Services, Fully Ground Handling Services such as Passenger Handling Website: www.swissport.com LHR, LIS, LOS, LUX, MAD, MAN, MEL, MIA, MXP, Services: Lost & Found, Gate & Departure, NBO, ORD, PER, SEA, SFO, SIN, SVO, SYD, ZRH, Services, Ramp Handling Services and Cargo Handling Services - including but not limited to Passenger Services, Check-In, Baggage, Arrival and YUL, YVR, YYZ Transfer, Station Control, Supervision, Baggage Services: ULD and Galley Cart Solutions, Including Representation, Loading/Unloading, Interline Baggage, Aircraft Cleaning, Cabin Service, Sorting, Aircraft Servicing, GPU, Crew Transport, Management, Supply, Maintenance, Repair Loading/Unloading, Water & Toilet, Flight and Assembly, GSE Repair and Preventative Marshalling, Flight Operations, Dispatch, Weight and Balance Control, Towing, Push Back, Air Operations, Cabin Cleaning, Weight Balance, Ramp, .BJOUFOBODF *OmJHIU&OUFSUBJONFOU6QHSBEF Starter, Water and Lavatory, Ground Power, Security, Ground Power Supply. Air Conditioning, ULD Conditioning, Crew Dnata Switzerland Transportation, and so we Provide the Airport ZAT Aviation dnata switzerland AG Services for 16 Airports around Thailand. P.O. Box 1981 Obstgartenstrasse 27 Zanzibar PO Box 235, CH-8302 Kloten Tanzania, Tel: +41 43 815 83 11 Tel: +255 24 223 3979 / 223 1819 Email: [email protected] Fax: +255 22 313 36 / 22 30 259 Website: www.dnata.ch Email: [email protected] Services: Passenger Services, Ticketing Ramp Website: www.zanzibar-airport.com Services, Baggage and Cargo Handling, Load Services: Baggage Handling, Cabin Cleaning, Control and Communications. Check-In, Ground Power Supply, Loading/Unloading, Passenger Assistance Unit, Gate Gourmet Bangkok Flight Services Passenger Handling, Ramp Services, Gate Gourmet Switzerland GmbH Bangkok Suvarnabhumi International Airport Unaccompanied Minors, ASU, Cabin Cleaning. Balsberg, P.O. Box QV 777 Moo 1, Nong Prue, Bang Phli Samut Prakan 10540, Thailand CH-8058 Zurich-Airport Tel: +66 2131 5000 TOGO Switzerland Fax: +66 2131 5099/5077 Tel: +41 43 812 5480 Societe Togolaise de Handling Email: [email protected] BP 10112 Lome - TOGO Fax: +41 44 810 9175 8FCTJUFXXXCBOHLPLmJHIUTFSWJDFTDPN Email: communications@.com Services: Premium Airport Service, Passenger Tel: +00228 226 34 19 Website: www.gategourmet.com/ Fax: +00228 226 34 25 Handling Services, Ramp Handling Services and Email: [email protected] Services: Airline Catering and Last Mile $BSHP)BOEMJOH4FSWJDFTnJODMVEJOHCVUOPU Provisioning, On-Board Retail Solutions, A Major limited to Representation, Loading/Unloading, Website: www.sthandling-aero.tg Driver of Ancillary Revenue, the same Catering Interline Baggage, Aircraft Cleaning, Cabin Services: Service Operations; Marshalling, Flight And Provisioning Services for Non-Airline Service, Marshalling, Flight Operations, Dispatch, Handling, Aircraft Equipment, Loading/Unloading, Customers: Railway Companies, Lounges And Weight and Balance Control, Towing, Pushback, Baggage Delivery, Transition Service, Freight Business Aviation. Air Start, Water and Lavatory, Ground Power, Air Service and Technical Services. Conditioning, ULD Conditioning, Crew Transport. Swissport Zurich TRINIDAD AND TOBAGO P.O Box, 8058 Lufthansa Services (Thailand) Ltd Servisair/Swissport Zurich Airport Suvarnabhumi International Airport Switzerland Piarco International Airport, Room A4-091a, 4th Floor, 999 Moo 1, Piarco. Tel: +41 43 815 03 25 Bangna-Trad, Rachathewa, Bangpli, Fax: +41 43 815 03 08 W.I. Samutprakarn 10540 Thailand Tel: +1 868 669 1259 Email: [email protected] Telephone : +66 2 134 2210 Website: www.swissport.com Fax: +1 868 669 2052 Fax: +66 2 134 2219 Email: [email protected] Stations: Basel Email: [email protected] Services: Airport Ticketing Sales Desk, Arrival Website: www.swissport.com Website: www.joinlst.com Services: Airport Representation, Cabin Cleaning, and Transfer Services, Baggage Services, Check- Services: Passenger Services, Load Control, Sales In Services, Dedicated Passenger Services, Gate GSE Maintenance, Load Control/Weight Balance, and Ticketing, Centralized Load Control, Phuket Passenger Services and Ramp Services. and Departure Services, Lost & Found Services, Handling Supervision, Baggage Service, Cargo Special Passenger and VIP Services, Load Control Handling Supervision. and Communications, Station Representation and Supervision, Aircraft Loading/Unloading, Baggage TUNISIA Sorting, GPU, Push-Back, Water & Toilet Services, Thai Airports Ground Services Co. Ltd Soltane Aviation Services ACU, ASU. Cargo Terminal 4 Tel: +216 71 807 217 171 Vibhavadi Rangsit Road Mobile: +216 98 466 981 Bangkok Int’l Airport Email: [email protected] 10210, Bangkok Website: www.soltaneaviationservices.com Evergreen Airline Services Corp Thailand Services: Ground Handling, Landing Permits, 6-1 Hangzhan S. Rd., Dayuan Tel: +66 253 51986 Catering, Fuel. Taoyuan County 337 Fax: +66 253 51987 Taiwan Email: [email protected] TAV Tunisie SA Ground Handling Services Tel: 866 3 351 9922/9927 Website: www.tags.co.th &OlEIB)BNNBNFU*OUFSOBUJPOBM"JSQPSU Fax: 886 3 383 4892 Services: Representation, Administration and Sousse 4030 Email: [email protected] Supervision Passenger Services, Ramp Services Tunisia Website: www.egas.com.tw Load Control, Communications and Flight Tel: +216 7 310 3010 Services: Passenger Service, Ramp Service, Cargo Operations, Cargo and Mail Services Fax: +216 7 310 3017 and Mail Service, Cabin Service, Aircraft Service, Support Services. Email: [email protected] GSE Maintenance, Laundry Service and Building Services: Aircraft Pushback/Towing, Baggage Exterior & Cleaning Services. Handling, Boarding, Cabin Cleaning, Check-In, TANZANIA Landing Permits, Load Control/Weight Balance, Taoyuan International Airport Services Co Ltd Africa Flight Services -PBEJOH6OMPBEJOH 0WFSmJHIU3JHIUT 1BTTFOHFS No.15, Hang Chin N. Rd. JNIA Cargo Assistance Unit, Passenger Handling, Ramp PO Box 5896 4FSWJDFT 4MPU$PPSEJOBUJPO 5SBGlD3JHIUT  Taoyuan International Airport Unaccompanied Minors. Taoyuan 33758 Dar Es Salaam Taiwan, R.O.C. Tel: +886 0 3 398 2578/+886 0 3 398 2517 Mwanza Ground Handling Handling Fax: +886 3 383 4488 PO Box 10605 18 Rue des Entrepreneurs Email: [email protected] / [email protected] Mwanza Charguia II Website: www.tias.com.tw Tanzania Tunis 2035 Services: Aircraft Pushback/Towing, Baggage Tel: +255 282 560 694 / +255 282 560 687 Tunisia Handling, Cabin Cleaning, Exterior Aircraft Fax: +255 282 560 614 Tel: +216 71 942 555 ext. 104 Washing, Ground Power Supply, GSE Maintenance, Email: [email protected] Fax: +216 71 942 188 In Flight Catering, Loading/Unloading, Passenger Website: www.mwanzaairco.com Email: [email protected] / Assistance Unit, Ramp Services, Refuelling & Toilet Services: Guiding Aircraft, Passenger Steps for [email protected] and Water Services. Boarding and Disembarking, Ground Handling Website: www.tunisairhandling.com Operations, Catering, Baggage Handling, Towing Services: Representation, Administration and and Positioning Aircraft, Cleaning & Servicing Supervision, Passenger Services, Ramp Services, Cabin, Aircraft & Lavatories, Loading/Unloading, Load Control, Communications, Baggage Handling Mobility of Passengers and Crews. and Flight Operations.

60 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

TURKEY Jet Support Al Ain Airport Services Adriyatik Aviation Services Ltd Senlikkoy Mah, Yesilkoy Cad "M,IBMFFK"M"SBCJ4Un Mete Cad. No: 22/4, Taksim, Alacati Evleri Yani No: 9/A Al Ain Istanbul 34153 Florya/Istanbul Tel: +90 212 249 8000 Tel: +90 (212) 573 28 65 Tel: +971 2 505 5000 Fax: +90 212 249 62 72 E-mail: [email protected] Website: www.adac.ae Email: [email protected] Website: www.jetsupport.aero Website: www.adriyatik.com ASE Associated Services Experts (Member of the Services: Handling, Representation, Cargo and Fuel ASE group) Services. Dubai Airport, Dubai, United Arab Emirates AirMark Airline Marketing & Services Tel: +971 4 2146 975 Yenibosna Merkez Mah. TGS Turkısh Ground Services Fax: +971 4 2146 978 Cinar Cad. No. 9 Kat: 2 34197 Istanbul World Trade Center Email: [email protected] Bahcelievler/Instanbul A3 Block 6 th Floor 34149 Website: www.asegroup.aero Tel: +90 212 444 1 GSA (472) Yesilkoy/Istanbul Services: Operational Support and Ground Fax: +90 212 245 44 86 Handling. Email: [email protected] Tel: +90212 463 36 36 Website: www.air-mark.com Fax: +90212 463 37 37 DNATA Services: Cargo System Sales and Management, Email: [email protected] Dubai International Airport Booking Reservations, Import and Export, Website: www.tgs.aero PO Box 1515 Document Handling, In and Outside Sales and Stations:Atatürk Airport, Sabiha Gökçen, Dubai Marketing, Dedicated Reservations, Operations Esenboga, Adnan Menderes Airport Domestic United Arab Emirates Staff, Domestic Trucking and Warehousing. Terminal Gaziemir /Izmir, Antalya Airport, Adana Airport Tel: +971 4 218 6607/6634 Services: Passenger, Ramp, Operations, Cargo Email: [email protected] Celebi Ground Handling Services. Website: www.dnata.com Anel Merkezi, Services: Marshalling and Parking, Unloading/ Saray Mah Loading, Cabin Material, Toilet Services, Exterior Site Yolu Sok UGANDA Aircraft Cleaning, Aircraft Moving, Crew Transport, Ramp to Flight Desk, Baggage Handling, Cabin No: 5, Kat: 9 DAS Aviation Handling Cleaning, Portable Water, Cooling/Heating, Air 34768 Ümraniye )FBE0GlDF4FCVHXBXP%SJWF Start, ULD Management, Cabin Dressing and Istanbul Entebbe International Airport Passenger Transport. TURKEY P.O. Box 5840, Kampala Tel: +90 216 666 60 32 Uganda Hadid International Services Fax: +90 216 630 36 30 E-mail: [email protected] / gat@celebi. Tel: +256 414 321296 Dubai Airport FreeZone com.tr Fax: +256 414 321440 West Wing 3 Website: www.celebihandling.com.tr Email: [email protected] PO Box 54508, Dubai Services: Meeting & Parking Aircraft, Unloading Website: www.dashandling.com United Arab Emirates and Loading Aircraft, Services: Cold Storage, Cargo & Courier, Tel: +971 4 299 7777 Transporting Passengers and Crew between Baggage, Passenger, Mechanical & Electrical. Fax: +971 4 299 7700 Aircraft and Terminal, Aircraft Towing Email: [email protected] Cleaning Cabin Interiors and Exteriors, Providing Website: www.hadid.aero Cabin Heating/Cooling Services Enetebbe Handling Services Ltd Services: Ramp Handling, Passenger Handling, Providing Aircraft Toilet and Water Services, De- ENHAS Customs and Immigration, Cargo & Baggage, Icing Aircraft & Taking Anti-Icing Measures when Old Airport, Sebugwawo Drive Catering, FPL Filing, Crew Visa Arrangements, Weather Conditions Require, Ramp, Passenger, Entebbe International Airport Crew and Passenger Transport, Hotel Cargo, Executive Aviation Entebbe- Uganda Accommodation, Limousine and Wheelchair (East Africa) Services. Fly Service Ltd Tel: +256 41 432 1446 FOMJLL­Z.BI:BNB 4PLBL 'MPSZB  Fax: +256 414 321 307 JetEx Flight Support #BLSL­Z 5²SLFZ Email: [email protected] Dubai International Airport Free Zone Phone : +90 212 663 3718 Website: www.enhas.com & #-0$,"n/0 Fax : +90 212 663 3513 Services: Quality Control, Training, Baggage, P.O.BOX: 54698 DUBAI, UAE &NBJMJOGP!mZTFSWJDFUVSLFZDPNUS Passenger, Cargo, Courier. Tel: +971 4 212 4000 8FCTJUFXXXmZTFSWJDFUVSLFZDPN Email: [email protected] 4FSWJDFT1"97*1)BOEMJOH 0CUBJOJOH5SBGlD Website: www.jetex.com Rights, Fuel Arrangements, Meet & Greet, Catering, UKRAINE Services: Fuelling, Flight Planning, Hotel, Crew Hotels, Passenger Welfare, Administrative Transport, Crew Visa, Catering, Ramp Supervision, and Accounting Work, Runway Analysis, Flight INTERNATIONAL Accommodation, Flight Monitoring, Concierge Planning, Handling Arrangements, Aircraft 25th Chapaev Services. Brokerage and Aircraft Baggage Security. Division Street 6V Business Centre Floor 3 Link Aero Trading Agency Gozen Air Services 0GlDF 0EFTTB %VCBJ"JSQPSU'SFF;POF #VJMEJOH8"0GlDF( (­[FO)BWBDMLWF5JD")BMLBM$BEEFTJ Ukraine Tel: +971-42533181 "WDMBS4PLBL Tel: +380 48 7778303 Fax: +971-42533182 No. 56 34153 Florya Fax: +380 48 7778304 Mobile: +971 5 62719675 Istanbul / TURKEY &NBJMPGlDF!BJSMJOLXPSMEDPN Email: [email protected]/ Tel: +90 212 662 10 62 Website: www.airlinkworld.com [email protected] Fax: +90 212 662 10 90 4FSWJDFT$BUFSJOH4FSWJDFT 5SBGlD)BOEMJOH  Website: www.linkagency.com Email: [email protected] Dispatch, Entry and Landing Permission, Crew Services: Full Ground Handling arrangements, Website: www.gozenair.com Accommodation, VIP Terminal Services, Crew Supervision, Fuel & Catering arrangements, Services: PAX/VIP Handling, Obtaining Transportation, Baggage Handling, Refuelling, Global Flight Support, Crew assistance, Hotel accommodation, Transportation, Landing & 5SBGlD3JHIUT 'VFM"SSBOHFNFOUT .FFUBOE Security, Flight Dispatch, Ramp. Greet, Catering, Hotels, Passenger Welfare, Over Flying Permits, Special Passenger and VIP Administrative and Accounting Work, Runway Krymaviaservice Ltd Services, Cargo Handling arrangements. Analysis, Flight Planning, Handling Arrangements, Simferopol Airport Central, Simferopol St. Karl Aircraft Brokerage and Aircraft Baggage Security. Marx, 49 RamJet Aviation Support Simferopol, Ukraine, 95491 401A BC4 RAK Free Zone HAVAS Ground Handling Co Tel: +380 652 248 044 / +380 652 595895 P.O. Box 11487 Havas Genel Mudurlugu TAV Fax: +380 652 248 044 / +380 652 248101 RAK, Yonetim Binasi Ataturk Havalimani Dis Hatlar Email: [email protected] U.A.E Terminali A Kapisi/VIP Yani Yesilkoy/ISTANBUL Website: www.aviaserv.com.ua Tel: +971 7 227 8808 Services: FBO, Aircraft, Passenger and Cargo Fax: +971 7 227 8848 TURKEY Handling, VIP, Refuelling, Power Supply On-board Email: [email protected] Tel: +90 212 465 56 56 and Air Navigation Services. Fax: +90 212 465 56 00 Website: www.ramjet.aero Email: [email protected] Services: Ground Handling, Permits, Fuel, Catering, Website: www.havas.net UNITED ARAB EMIRATES Charter Services and Accommodation. Services: Passenger, Ramp, Cargo and Mail, Load Control, Flight Operations, Representation and Abu Dhabi Airport Services Rus Aviation 4VQFSWJTJPO .BSTIBMMJOH -PBEJOH0GmPBEJOH  P.O. Box 94449, P.O. Box 8381 Equipment Supply, GPU, Interior Cleaning, Toilet Abu Dhabi, Saif Zone, Sharjah & Water, Anti/De-Icing, Passenger and Crew UAE United Arab Emirates Transport and Storage. Tel: +971 2 5055000 Tel: +971 6 557 2800 Fax: +971 2 575 8300 Fax: +971 6 557 2600 Email: [email protected] Website: www.rusaviation.com Website: www.adac.ae Email: [email protected] / charter@ rusaviation.com

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 61 GROUND SERVICE PROVIDERS

Services: Representation, Administration and Aviation Solutions Email: [email protected] Supervision, Passenger, Ramp, Load Control, Com- EMA Cargo West, Website: www.premierehandling.com munications and Flight Operations, Cargo and Mail. Derby, DE74 2TR Services: Full Handling, Ground Handling Tel: +1332 853 510 Equipment, Catering, Fuel, De-Icing. Sharjah Aviation Services Fax: +1332 853 650 Freight Center Building Email: [email protected] Swissport Birmingham Al Dhaid Road Website: www.aviation-solutions.co.uk 2nd Floor Terminal 1 Airport Area 70888 Services: Birmingham International Airport UAEÆ Birmingham, B26 3QJ Tel: +971 6 514 1111 Aviator UK Tel: +44 121 329 5060 Fax: +971 6 558 0361 Room 3037, 3rd Floor Balcony Fax: +44 121 329 5099 Email: [email protected] South Terminal , Email: [email protected] Website: www.sharjahaviation.com West Sussex, RH6 0NP Website: www.swissport.com Services: Baggage Handling, Loading/Unloading, Stations: Manchester (MAN), Newcastle (NCL), Southampton (SOU), Norwich (NWI), Stanstead Flight Operations and Dispatch, Cabin Cleaning, Contact: Debbie Westlake, Managing Director Aircraft Exterior Cleaning, Load Control and Dispatch. (STN), Luton (LTN), Heathrow (LHR), Gatwick Email: [email protected] (LGW), Liverpool (LPL), Leeds Bradford (LBA), Website: www.aviator.eu SKA International Group Jersey (JER), Inverness (INV), Humberside (HUY), Airport locations: LGW, BHX, NCL Guernsey (GCI), Glasgow (GLA), Exeter (EXT), 0GlDF/P(# Services: Representation & Admin, Pax Services, Edinburgh (EDI), East Midlands (EMA), Durham Ramp Services, Lounge, Load Control Comms & Post Box: 50127 %4" %PODBTUFS4IFGlFME %4" $BSEJGG $8-  Jebel Ali Free Zone Authority (JAFZA) Ops, Cargo & Mail, Support Services, Security, A/C Bristol (BRS), Bournemouth (BOH), Belfast (BFS), Dubai Maintenance, Deicing Aberdeen (ABZ), Stanstead (STN) United Arab Emirates Services: Airport Ticketing Sales Desk, Arrival and Tel: +971 4 8840 800 Cobalt Ground Solutions Transfer Services, Baggage Services, Check-in Services, Fax: +971 4 8840 808 Room 2535, Terminal 4 Dedicated Passenger Services, Gate and Departure Email: www.ska-arabia.com London, Hounslow Services, Lost and Found Services, Special Passenger Services: Ground Handling, Terminal Operations, Middlesex, TW6 3XQ and VIP Services, Load Control and Communications, Fuel, Passenger Charter. Tel: +44 20 8750 9881 Station Representation and Supervision, Aircraft Email: [email protected] Loading/Unloading, Baggage Sorting, GPU, Push-back, UNITED AVIATION SERVICES (UAS) Website: www.cobaltgs.com Water & Toilet Services, ACU, ASU P.O BOX 54482, Dubai Services: Airline Move Or Start-Up Project United Arab Emirates Management, Passenger Check-In, Self-Service Wings 24 Ltd Tel: +971 4 299 66 33 Kiosk Hosting, Premium Passenger’s Concierge Global Flight Support Fax: +971 4 299 67 77 Service, Boarding Control & Gate Function, 3 City Place, Beehive Ring Road Email: [email protected] Transfer Desk Services, Flight Operations Control, Flight Despatch, Baggage Services (Lost & Found), Gatwick, West Sussex RH6 0PA Website: www.uas.ae United Kingdom Services: VIP Ground Handling, Quality GSE Usage, Ticket Desk, Full Ramp & Baggage Handling, De- Icing, Aircraft Towing. Tel: +44 1293 655422 Baggage Handling, Catering, Crew Assistance, Fax: +44 1293 655423 Ground Transportation, Hotel, Security, Cargo and Commercial Handling, Flight Monitoring. Dnata Ltd Email: [email protected] Bedfont Road, Stanwell Website: www.wings24.com Middlesex, TW19 7LU Services: Logistics And Trip Preplanning, UNITED KINGDOM United Kingdom Arranging Full Set Up Of Static Display Areas, Airbase Flight Support Limited Tel: +44 1784-425100 Coordination Of Flying Displays During Gatwick Gate Fax: +44 1784-425122 The Event, Hangarage And Ramp Security, $IBSMXPPE3PBE -PXlFME)FBUI Email: [email protected] Ground Equipment, Security Clearance For Crawley, West Sussex, RH11 0TG Website: www.dnata.co.uk Areas Required For Operator Personnel And Services: Cargo Warehousing, Freight Handling, United Kingdom Transport, Security, Supervision, Aircraft Loading & Contractors, Airside Access For Support Tel: +44 1293 553 337 Unloading, De-Icing, Flight Operations, Push Back. Vehicles, Providing Wings24 Personnel On Fax: +44 1293 530 600 Site To Offer Full Supervision Of All Services, Email: [email protected] Organisation Of Press Conferences And Private Website: www.airbase.co.uk Glasgow Prestwick Airport Services: Ramp, Passenger, Technical. Aviation House, Prestwick, KA9 2PL Meeting Rooms, Full Customer Corporate Ayrshire Hospitality, Specialist Fuel Requirements Tel: +44 871 223 0700 Fax: +44 129 251 1259 Email: [email protected] Website: www.glasgowprestwick.com Services: Passenger, Freight & Handling Services

Aircraft Service International Group Ltd Worldwide Flight Services Ltd Aviation House, London Heathrow Airport London Heathrow Airport Southern Perimeter Road Building 552 - Shoreham Road East TW6 3UA Middlesex TW6 3AE Menzies Tel: +44 208 564 5330 United Kingdom 4 New Square, Bedfont Lakes, Email: [email protected] Tel: +44 208 283 1000 Fax: +44 208 283 1003 Feltham, Middlesex, TW14 8HA Email: [email protected] United Kingdom UNITED STATES Website: www.asig.com Tel: +44 208 750 6000 Services: Loading/Unloading, Baggage Handling, Fax: +44 208 750 6001 Mail and Cargo, Marshalling, Pushback & Towing. Email: [email protected] / info@ menziesplc.com Website: www.menziesaviation.com Air Dispatch Services: Ticketing, Check-In, VIP Lounges, Load 3 City Place, Beehive Ring Road, Gatwick Control, Aircraft Loading and Unloading, Cabin United Kingdom Cleaning, Toilet and Water Services, Aircraft Airport Terminal Services (ATS) Tel: +44 1293 513095 Ground Power and Start-Up, De-Icing, Pushback 111 Westport Plaza Drive Fax: +44 1293 655423 and Towing, Customer Complaints Handling, Email: [email protected] Independent Call Centres, Airside and Landside Suite 400 Website: www.air-dispatch.com Bussing, Secondary Tracing, LZ Storage and St. Louis, Missouri 63146 Services: Centralised Load Control. Management. USA Tel: +1 314 739 1900 Airline Services Ltd Fax: +1 314 739 7070 OCS Email: [email protected] Canberra House, Robeson Way, Sharston Green Tilgate Forest Business Park Website: www.ATSSTL.com Business Park, Manchester, M22 4SX, UK Brighton Road Stations: Austin, TX (AUS), Atlanta, GA (ATL), Tel: +44 161 495 6900 Crawley, RH11 9BP Mascoutah, IL (BLV), Nashville, TN (BNA), Email: [email protected] Tel: +44 844 846 7606 Columbus, OH (CMH), Colorado Springs, CO (COS), Website: www.airline-services.com Email: [email protected] Washington D.C. (DCA), Dallas, TX (DFW), Detroit, Airport Locations: Manchester (MAG), London Website: www.ocs.co.uk MI (DTW), Houston, TX HOU, Huntsville, AL (HSV), Gatwick (LGW), London Heathrow (LHR), London Services: Aircraft Cleaning, Vessel Cleaning and Jackson, WY (JAC), Las Vegas, NV (LAS), Los Stanstead (STN), London Luton (LTN), Bristol (BRS), Aviation Fleet Cleaning. Angeles, CA (LAX), Flushing, NY (LGA), Kansas Birmingham (BHX), East Midlands (EMA), Newcastle City, MO (MCI), Chicago, IL (MDW), McAllen, TX (NCL), Edinburgh (EDI), Glasgow (GLA), Liverpool (MFE), Madison, WI (MSN), Minneapolis-St. Paul, (LPL), Leeds Bradford (LBA, and Cardiff (CWL). Premiere Handling Ltd Address Room 22, Level 7 MN (MSP), New York (JFK), Ontario, CA (ONT), Services: Passenger service, ramp and baggage Palm Beach, FL (PBI), Portland, OR (PDX), Phoenix, handling, operations and dispatch, supervision, Terminal 1, AZ (PHX), Philadelphia, PA (PHL), Palm Springs, aircraft presentation and de-icing. UK CA (PSP), Reno, NV (RNO), Fort Meyers, FL (RSW), Tel: +44 161 489 6789 San Diego, CA (SAN), Seattle, WA (SEA), San Jose, Fax: +44 161-489-8855 CA (SJC), Salt Lake City, UT (SLC), Orange County,

62 Airline Ground Services Winter 2015/Spring 2016 www.ags-airlinegroundservices.com GROUND SERVICE PROVIDERS

CA (SNA), St. Louis, MO (STL) Email: [email protected] Pacifi c Aviation Corporation Services: De-Icing, Passenger, Ramp Handling, Website: www.evergreenaviation.com 380 World Way, Box S-31 Marshalling, Pushback, Fuelling, Loading and Services: GSE Maintenance/Ramp Services/Cabin Los Angeles, CA 90045 Unloading, Cabin Cleaning, Cargo Services, GSE Cleaning, Crew Transport, De-Icing, Ground Power Tel: +310 646 4015 Maintenance, Baggage Services, Lounge Services, Supply, Baggage Handling, Toilet and Water, Ramp, Fax: +310 646 4016 Concierge Services. Passenger, Pushback and Towing. &NBJMJOGP!QBDJlDBWJBUJPODPN 8FCTJUFXXXQBDJlDBWJBUJPODPN GAT Airline Ground Support Services: Passenger Services, Flight Operations, 1PTU0GlDF#PY Crew Administration. Mobile, Alabama 36608 USA QUANTEM Aviation Services Tel: +1 251 633 3888 175 Ammon Dr Fax: +1 251 633 4028 Manchester, NH 03103 Aircraft Service International Group (ASIG) Website: www.gatags.com USA 201 S. Orange Avenue Services: Ramp, Passenger, Ancillary, Cargo, Tel: +603 647 1717 Suite 1100A Ground Handling, Marshalling, Pushback, Towing, Email: [email protected] Orlando, FL 32801 Baggage and Cabin Appearance. Website: www.qasllc.aero USA Stations: Anchorage (AK), Baltimore (BWI), Boston Tel: +1 407 648 7373 Global AMS (BOS), Fort Wayne (FWA), Fort Myers (RSW), Fax: +1 407 206 5391 2491 Winchester Road Suite 312 Greensboro (GSO), Indianapolis (IND), Jacksonville Email: [email protected] Memphis, TN 38116 (JAX), Manchester, (MHT/CHQ), Milwaukee (WKE), Website: www.asig.com Tel: +901 344 9636 Norfolk (ORF), Orlando (MCO), Peoria (PIA), Airport Locations: 71 Airports: North America, Fax: +901 346 6636 Portland (PDX), Richmond (RIC), Rochester Central America, Europe and Asia Email: [email protected] (ROC), Salt Lake City (SLC), South Bend (SBN), St. Services: Ramp Handling, Cabin Cleaning, Website: www.fssgams.com Petersburg (PIE), Tulsa (TUL) Passenger Services, Into Plane Fuelling, Fuel Facility Services: Aircraft Support, Private Charter Services: Ground Handling, Passenger Services, Management, GSE Fuelling, Aircraft De-icing, GSE Operations, FBO and Terminal Operations. Aircraft Cleaning, Cargo Warehousing, Cargo Aircraft Maintenance, and Baggage Handling Handling, Fluid Reclamation And GSE Maintenance System Maintenance, Airport Facility Services. Hallmark Aviation Services 5757 West Century Blvd, Suite 860 Superior Aircraft Services Inc. Los Angeles , CA 90045 $IFTUFSlFME$FOUFS United States Suite# 145 Tel: +1 310 215 0701 $IFTUFSlFME .0 Consolidated Aviation Services (CAS) Fax: +1 310 410 5350 Tel: +636 778 2300 Cargo Building 261 Email: [email protected] Website: www.superiorskycaps.com JFK International Airport, Jamaica, NY 11430 Website: www.hallmark-aviation.com Airport Locations: SYR: Syracuse, NY, BOS: Boston, Telephone: +718 244-0900 Services: Baggage Handling, Passenger Services, MA, EWR: Newark, NJ, ORF: Norfolk, VA, RDU: Website: www.casusa.com Flight Dispatch, Ramp Services, Load Control. Raleigh-Durham, NC, MCO: Orlando, FL, TPA: Tampa, Stations: New York (JFK), Newark (EWR), FL, FLL: Fort Lauderdale, FL, RSW: Fort Myers, FL Washington Dulles (IAD), Houston Airport System Services: Baggage Handlers, Wheelchair Services, Holman Aviation Co Security, Aircraft Cleaning. (IAH), Chicago O’Hare (ORD), Will Rogers (OKC), 1940 Airport Ct, Great Falls, MT 59404 Dallas/Fort Worth (DFW), Denver (DEN), George Tel: +1 408 453 7813 Bush International Airport (IAH), San Antonio Fax: +1 408 453 7204 Swissport USA, Inc International Airport (SAT), Fort Lauderdale- Email: [email protected] 45025 Aviation Dr Ste 350 Hollywood International Airport (FLL), Miami Website: www.holmanaviation.com Dulles, VA, 20166 International Airport (MIA), Montreal Pierre Elliott Services: GPU, Air Start, De-Icing, Oxygen and Trudeau International Airport (YUL), Toronto United States Nitrogen, Grooming, Baggage, Gate Usage, Towing Suite D (YYZ), San Diego (SAN), Philadelphia (PHL), and Pushback. Seattle (SEA) El Paso TX, 79906 Services: Passenger, Cargo, Ramp Handling, Mail United States Handling, Facility Management. IDS Intergrated Deicing Services Tel: +1 703 742 4300 $PSQPSBUF0GlDF "NNPO%SJWF Website: www.swissport.com Air Service Hawaii Manchester, NH 03103 Stations: Albuquerque (ABQ), Anchorage (ANC), 95 Nakolo Place, Honolulu, HI 96819 Tel: +1 603 647-1717 Atlanta (ATL), Boston (BOS), Burbank (BUR), Tel: +808 821 3122 / 839 5003 Fax: +1 603 647-1276 Chicago - (MDW), Chicago - (ORD), Cincinnati (CVG) Fax: +808 836 2117 Email: [email protected] , Cleveland (CLE), Dallas (DFW), Dayton (DAY), Email: [email protected] Website: www.deicingsolutions.com Denver (DEN) , Des Moines (DSM), Detroit (DTW), Website: www.airservicehawaii.com Products & Services: Ramp Handling, Cargo, El Paso (ELP), Fort Lauderdale (FLL), Fort Myers Services: Fuel and Handling, Crew Services, GSE, Cabin Service, Janitorial, Special Services, (RSW), Grand Rapids (GRR), Honolulu (HNL), Houston Passenger Services. Passenger Services and Aircraft Cleaning. (IAH), Houston (HOU), Islip - Long Island, NY (ISP) Kansas (MCI), Las Vegas (LAS), Los Angeles (LAX), Jet Stream Ground Services Memphis (MEM) Fuelling , Miami (MIA), Minneapolis Spire Flight Solutions (MSP), Nashville (BNA), Nassau - Nassau Lynden 4500 Cherry Creek Drive South, Suite 860 1070 East Indiantown Rd , Suite 400 Pindling (NAS), New York - John F. Kennedy (JFK), Denver, Colorado 80246 Jupiter, FL 33477 New York - LaGuardia (LGA), Newark (EWR), News United States USA Orleans (MSY), Oakland (OAK), Oklahoma City (OKC), Tel: +1 303 566 3131 Tel: +1 561 746 3151 Omaha (OMA), Ontario (ONT), Orange County - Fax: +1 303 566 3114 Fax: +561 746 3280 (SNA), Orlando - Orlando Intl. Airport (MCO), Orlando &NBJMDT!XGTDPSQDPNDT!TQJSFmJHIUDPN Email: [email protected] - Sanford Intl. Airport (SFB), Philadelphia (PHL), Website: https://www.wfscorp.com/Spire_Flight_ Website: www.jetstreamgs.com Phoenix (PHX), Portland (PMW), Reno (RNO), San Solutions Products & Services: Ramp Handling, Cargo, Antonio (SAT), San Francisco (SFO), San Jose (SJC), 4FSWJDFT$PNNFSDJBMmJHIUTVQQPSU 'FSSZ'MJHIU GSE, Cabin Service, Janitorial, Special Services, Sarasota (SRQ), Seattle (SEA), St. Louis(STL), Tucson Support, Military Flight Support, and Government Passenger Services and Aircraft Cleaning. (TUS) , Washington - Dulles Intl. Airport (IAD) Flight Support. Ground Handling, Ground Handling Services: Ramp Services, Cargo, Baggage, Cabin Supervision, Permits, Credit, Flight Plans, Crew Mercury Air Cargo Cleaning, Fuelling, Loading/Unloading Services, and Special Ops Support. Airport Ticketing Sales Desk, Arrival and Transfer 6040 Avion Drive Services, Check-in Services, Dedicated Passenger Suite 200 Services, Gate and Departure Services, Lost and DGS/DAL Global Services Los Angeles Found Services, Special Passenger and VIP Services, 980 Virginia Avenue CA 90045 Load Control and Communications, Station 4th Floor, Atlanta, GA 30354 Tel: +1 310 641 5667 Representation and Supervision, Aircraft Loading/ United States Website: www.mercuryaircargo.com Unloading, Baggage Sorting, GPU, Push-back, Water Tel: +1 800 350 4828 Services: Warehouses Providing Import and Export & Toilet Services, ACU, ASU. Email: [email protected] Services, Allocated Space on Airlines Ensures Website: www.dalgs.com Space on Flights, World-Wide Air Transportation Total Airport Services, Inc. Services: Ramp Handling, Cabin, Ticketing/Gate Service, Customs Documentation Service, Air 1985 Yosemite Ave, Suite #230 Services, Charter Handling, Wheelchair Services, Cargo Charter Services. Skycap Services, De/Anti-Icing, Cargo & Mail Simi Valley, CA 93063 Tel: +1 805 522 3565 Handling, Prime Flight Aviation Services Club Room Services, Janitorial, Lavatory & Fax: +1 805 522 9645 Portable Water, Ground Support Equipment 7135 Charlotte Pike Email: [email protected] Maintenance, Aircraft Maintenance, Fuel Services, Suite 100 Website: www.totalairportservices.com Aviation Consulting. Nashville, TN 37209 Other Stations: Chicago O’Hare International (ORD), Tel: +1 615 312 7856 Chicago Rockford (RFD), Los Angeles International Evergreen Aviation Ground Logistics Enterprises Fax: +1 615 399 1438 Airport (LAX) San Francisco International Airport &NBJMJOGP!QSJNFmJHIUDPN (SFO), Newark Liberty International Airport (EWR) Inc (Eagle) 8FCTJUFXXXQSJNFmJHIUDPN - Newark Liberty International Airport (EWR), 3850 Three Mile Lane Services: Aircraft Ground Handling, Interline Huntsville International Airport (HSV), Bradley McMinnville, Oregon 97128 Baggage Transfer, Security, Ramp Scrubbing, International Airport (BDL), Ontario International United States GSE Maintenance. Airport (ONT) Tel: +1 503 472 0011 Services: Cargo Aircraft Handling, Cargo Fax: +1 503 434 6484 Warehousing, SFO On-Airport Cargo Warehouse,

www.ags-airlinegroundservices.com Winter 2015/Spring 2016 Airline Ground Services 63 GROUND SERVICE PROVIDERS

Newark On-Airport Cargo Warehouse, Passenger For Passenger and Cargo Airlines “Astra Visitor Aircraft Handling, Passenger & Fuelling Services, Services” that can include Hotel Booking, Airport Airport Support Services. Candysur SA Meet and Greet & Private Transport Services, Carrasco International Airport Personal Protection Services, Local Tours, Triangle Aviation Services Inc. 3VUB,Nn$1 6SVHVBZ Aviation Company Representation Services, Tel: +598 2604 0000 Aviation Consultancy, Aviation Safety, Security 'JGUI4USFFU OEmPPS 7BMMFZ4USFBN Email: [email protected] and Handling Products and Equipment, Aviation 11581 NY Website: www.candysur.com.uy Security Services, Cargo and Passenger GSA United States Services: Loaders, Staircases, Passenger Boarding, Services, Industrial Safety Wear. Tel:Æ +1 516 561 1700 Food Service, Passenger Transport, Loading Fax: +1 516 872 1599 and Unloading, Conveyor Belts, Forklifts and National Airports Corporation Ltd Email: [email protected] Generating Sets. Website: www.triangleservices.com Kenneth Kaunda International Airport Services: Ramp Services, Cabin Cleaning, Airport/ P.O. BOX 30175, Lusaka Terminal Facilities Maintenance, Baggage Handling, VANUATU Zambia GSE Maintenance, Load Control/Weight Balance, Tel: +260 211 27 1313/1292 Passenger Assistance Unit, Passenger Services Vanuatu Terminal Services Ltd Fax: +260 211 271007, 260 211 27 1292 and Security Services. P.O Box 131, Port Vila, Vanuatu Email: [email protected] Tel: +678 2 5111 Website: www.nacl.co.zm Fax: +678 2 6784 Services: Passenger Handling, Ramp Handling, Website: www.airports.vu Load Control, Check-In and Gate Services, Arrange Services: Baggage Handling, Cabin Cleaning, Crew Accommodation and Transportation, VIP $IFDL*O 'MJHIU1MBOOJOH *OmJHIU$BUFSJOH  Handling and Transportation, Aircraft Line Refuelling, Security And Toilet and Water Service. WFS NORTH AMERICA Maintenance, Aircraft Cleaning, Facilitate Over 1925 W. J. Carpenter Freeway Flight and Landing Permits, Flight Clearance, Other VENEZUELA Flight Support Services, Air Navigation, Tenders, Suite 450, Irving Airport Charges, GSE Maintenance, Cabin Cleaning, Texas 75063 Servisair/Swissport Venezuela Check-In, GPS, Boarding. USA Rampa 31, Aeropuerto Simon Bolivar Tel: +1 972 629 5000 / +1 786 388 9320 Catia La Mar, 1161 Vargas, Venezuela ZEGA Limited Website: www.wfs.aero Tel: +58 414 318 8016 Freight Village Stations: Appleton International Airport (ATW), Fax: +58 212 355 1954 Kenneth Kaunda International Airport "TIFWJMMF3FHJPOBM"JSQPSU "7- 1IPFOJYn.FTB Email: [email protected] Gateway Airport (AZA), Billings Logan International Website: www.swissport.com / www.servisair.com Lusaka Airport (BIL), Logan International Airport (BOS), Services: Cabin Cleaning, Load Control/Weight Zambia Burlington International Airport (BTV), Buffalo Balance, Passenger Services and Ramp Services. Tel: +260 211 271 185 /JBHBSB*OUFSOBUJPOBM"JSQPSU #6' #BMUJNPSFn Fax: +260 211 271504 Washington International Airport (BWI), Bozeman Email: [email protected] Yellowstone International Airport (BZN), The VIETNAM Website: www.zegazambia.co.zm Eastern Iowa Airport (CID), Cleveland Hopkins Services: Passenger, Ramp and Cargo Handling, International Airport (CLE), Charlotte Douglas ITL Aviation Services Freight Forwarding, Warehousing. International Airport (CLT), Port Columbus 52 Truong Son Street, Tan Binh District International Airport (CMH), Colorado Springs Ho Chi Minh City Airport (COS), Columbia Regional Airport (COU), Tel: +84 8 3848 8567 ZIMBABWE Ronald Reagan Washington National Airport (DCA), Website: www.itlavs.com Aviation Ground Services (AGS) Dallas/Fort Worth International Airport (DFW), Services: Aircraft Loading / Unloading, Baggage Sorting and Transportation, Cabin Cleaning, Air Harare International Airport Eagle County Regional Airport (EGE), Eugene Harare, PO Box AP 13 Airport (EUG), Newark Liberty International Starter and GPU, Push-Back and Towing, Brake Airport (EWR), Hector International Airport (FAR), Cleaning, Lavatory and Water Services, ULD Zimbabwe Control, Cargo, Flight Support. Tel: +263 4 575 000/9 / +263 4 575 660/6 Faisalabad International Airport (FSD), Piedmont Fax: +263-4-575 011 / +263 4 575 659/575513 Triad International Airport (GSO), Great Falls Email: [email protected] International Airport (GTF), Honolulu International Saigon Ground Services Website: www.avi-ground.com Airport (HNL), Washington Dulles International Southern Airports Corporation Building Services: Aircraft, Ramp and Cargo Handling. Airport (IAD), George Bush Intercontinental Airport Tan Son Nhat International Airport (IAH), Wichita Dwight D. Eisenhower National QIOH )P$IJ.JOI$JUZ 7JFUOBN Airport (ICT), John F. Kennedy International Airport Tel: +84 8 3848 5383 ext. 5419 (JFK), McCarran International Airport (LAS), Los Fax: +84 8 3848 8571 Angeles International Airport (LAX), Rickenbacker Email: [email protected] International Airport (LCK), LaGuardia Airport (LGA), Website: www.scsc.vn Lanai Airport (LNY), Orlando International Airport Services: General Cargo, Special Cargo, Perishable (MCO), Miami International Airport (MIA), Molokai Center, ULD Handling, ULDs Equipment Service, Airport (MKK), Louis Armstrong New Orleans Supply Packaging, Supply. Astra Aviation International Airport (MSY), Montrose Regional Harare International Airport Airport (MTJ), O’Hare International Airport (ORD), Saigon Cargo Service Corporation (SCSC) Harare, Zimbabwe Palm Beach International Airport (PBI), Portland Email: [email protected] International Airport (PDX), Charlotte County Airport 30 Phan Thuc Duyen Website: www.astra-aviation.com (PGD), Philadelphia International Airport (PHL), Ward 4, Tan Binh Dist., HCMC, Vietnam Services: Aircraft Charter, Aircraft Flight Support Phoenix Sky Harbor International Airport (PHX), Tel: +84 8 3997 6930 and Supervision for Executive Aircraft and Pittsburgh International Airport (PIT), Palm Springs Fax: +84 8 3997 6840 Ambulance Flights, Aircraft Fuel Supply, Catering International Airport (PSP), Rapid City Regional Email: [email protected] and GHA Services Arranged and Permits applied "JSQPSU 3"1 3BMFJHIn%VSIBN*OUFSOBUJPOBM"JSQPSU Website: www.scsc.vn for, Airport Management and Representation (RDU), Chicago Rockford International Airport Services: General Cargo, Special Cargo, Perishable For Passenger and Cargo Airlines “Astra Visitor (RFD), San Diego International Airport (SAN), Santa Center, ULDs Handling, ULDs Equipment Service, Services” that can include Hotel Booking, Airport #BSCBSB.VOJDJQBM"JSQPSU 4#" 4FBUUMFn5BDPNB Supply Packaging, Supply Dry Ice. Meet and Greet & Private Transport Services, International Airport (SEA), Cyril E. King Airport Personal Protection Services, Local Tours, (STT), Henry E. Rohlsen Airport (STX), Torrance ZAMBIA Aviation Company Representation Services, "JSQPSU 50" 5SFOUPOn.FSDFS"JSQPSU 55/ Aviation Consultancy, Aviation Safety, Security Services: Aircraft Loading and Unloading, and Handling Products and Equipment, Aviation Marshalling, Pushback, Cleaning, Water Servicing, Security Services, Cargo and Passenger GSA Load Planning and Airport Transportation, De- Services, Industrial Safety Wear. Icing and Refuelling. National Handling Services (PVT) LTD United Technical Operations - WHQUS Harare International Airport P.O. Box 66100, Chicago, IL 60666 TUmPPS%PNFTUJD5FSNJOBM USA Astra Aviation P.O Box 191, Harare Tel: +847 700 3915 Kenneth Kaunda International Fax: +847 364 1849 Zimbabwe Lusaka Tel: +263 772 101 286 Email: [email protected] Email: [email protected] Website: www.unitedtechops.com Fax: +263 4 585197 Website: www.astra-aviation.com Email: [email protected] Services: Marshalling, Pushback and Towing, Services: Aircraft Charter, Aircraft Flight Support Baggage Handling, Positive Bag Match, Cabin Website: www.nhszim.com and Supervision for Executive Aircraft and Services: Passenger, Baggage, Ramp, Cargo Cleaning and Provisions, Water & Lavatory Ambulance Flights, Aircraft Fuel Supply, Catering Services, Ramp Supervision, De-Icing Services. Handling, Aircraft Pushback, Executive Lounge, and GHA Services Arranged and Permits applied Cargo Import & Export. for, Airport Management and Representation

WHILST EVERY EFFORT IS MADE TO ENSURE THAT THE INFORMATION IS CORRECT, THE PUBLISHER CANNOT ACCEPT RESPONSIBILITY FOR ANY INCORRECT ENTRIES. TO MAKE CORRECTIONS TO EXISTING ENTRIES OR TO ADD NEW OFFICES, PLEASE CONTACT [email protected]

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