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Sustainability Report 2018 Contents Augmented and virtual reality at OTE Group Telecommunications Museum Sustainability Report 2018 Contents About this Report 1. OTE Group 2. Responsible Business 3. Employees Message from the Chairman and CEO 1.1 Group Presentation 7 2.1 Stakeholder Dialogue 21 3.1 Human Resources Management 37 Report Profile 1.2 Sustainability Business Model 8 2.2 Enterprise Risk Management 23 3.2 Employment 38 1.3 Performance and Targets 11 2.3 Policies and Management of 24 3.3 Fair Employment Policy Framework and 39 1.4 SRI Indeces & Ratings 16 Regulatory and Compliance Equal Opportunities 1.5 Governance 17 2.4 Human Rights Management 27 3.4 Health and Safety 40 2.5 Responsible Purchasing and Supply 28 3.5 Employee Selection, Attracting and Chain Management Retaining Talented Employees 42 2.6 Security and Data Privacy 31 3.6 Employee Training and Skills Development 43 2.7 Business Continuity 33 3.7 Employee Communication, Engagement 44 2.8 Integrated Management System 34 and Satisfaction 2.9 Awards & Memberships 35 4. Customers 5. Society 6. Climate and Environment 4.1 Connectivity for All 47 5.1 Social Contribution 58 6.1 Environmental Strategy 68 4.2 Products and Services for Sustainability 49 5.2 Digital Skills for All 60 6.2 Energy and Climate Change 71 4.3 Safe and Responsible Use of Technology 52 5.3 Access to Digital Society 62 6.3 Circular Economy 75 4.4 Communication with Customers 53 5.4 Social Programs 64 6.4 Electromagnetic Fields 78 4.5 Customer Service and Satisfaction 55 5.5 Employee Volunteering 66 6.5 Other Environmental Aspects 79 About this Report About this Report OTE Group Responsible Business Employees Customers Society Climate and Environment Message from the Chairman and CEO We live in volatile times, surrounded by change and Acting responsibly, in 2018 OTE Group enhanced its Sustainable growth remains at the core of OTE challenges. Digital technologies broaden human positive contribution to the economy, society and Group's strategy. In 2019, creating equal capabilities, at a pace that could not have been the environment, across all markets of operation. opportunities for access to the new digital age and imagined before. Artificial Intelligence, robotics, protecting the environment are higher than ever on nanoscience, the Internet of Things, are now part of We maintained a strong performance despite our agenda. our day-to-day regimen. Limitless knowledge and pressure from the environment and our competition. data are at our disposal at the touch of a screen. Our sound financials allowed us to continue When it comes to the environment, for the first investing in next-generation networks. With Fiber to time we aim at radically reducing single-use Τhe future will be thrilling- but this technological the Home and 5G as key priorities, we are building plastics in our facilities and stores. We want all our revolution also brings about a number of the path towards a new digital society while employees to become ambassadors for a new challenges to our doorstep. upgrading Greece’s technological infrastructure. lifestyle with less plastic. Facing the opportunities as well as the challenges As a global community, we are called to manage We developed new services and advanced digital of the new digital reality, we all have a voice and a pressing changes in the geopolitical, economic, and tools that make our customers’ lives easier and standpoint. It is our responsibility -as states, technological balancies, and the disruptions they help businesses grow. Through learning initiatives businesses, as citizens- to take action and through cause, such as humanitarian crises, the digital focused on STEM and educational robotics and technology to make this world a better place, for divide and climate change. others aimed at reducing digital illiteracy among today and for the future generations. senior citizens, we are contributing towards Especially in relation to current environmental providing people of all ages with access to the Michael Tsamaz issues, our planet is in jeopardy. Climate change benefits of digital technology. Chairman and CEO of OTE Group and marine pollution from plastic waste originate from human activity. No country, no company or We have intensified our contribution to society, citizen, regardless of their power, is sheltered from supporting vulnerable groups, notably children, the global environmental crisis. New generations through educational initiatives, assistance to local are more exposed to this threat as they will be associations, promotion of entrepreneurship, culture severely affected by the impact of pollution and and sports. climate change. Our people are the driving force behind our If we wish to bequeath to our children a world strategy. With passion, commitment, and better for everyone, we must all take action. We professionalism, everyone at OTE Group supports must devise ways to meet our needs without our vision for a better world. In 2018, we devised jeopardising the future of coming generations. educational programs and developed new working This is what sustainable development is all about. models promoting flexibility, digital skills and creativity, providing a modern, enjoyable work Sustainability is key to OTE Group's business environment. strategy. It guides the way we run our operations, from the products we develop for our customers to At the same time, we pursued our strategic our transparency in dealing with our stakeholders, environment efforts, aimed at improving energy from optimizing our financial performance to our efficiency, reducing direct and indirect greenhouse contribution to society and our initiatives to protect gas emissions, and recycling waste caused by the the environment. Group's activities. Sustainability Report 2018 4 About this Report OTE Group Responsible Business Employees Customers Society Climate and Environment Report Profile The index tables for each of these standards are Report Feedback provided in the Appendix. The 2018 OTE Group Sustainability Report The Report is published exclusively on-line, in In addition, the companies took into account: refers to the Group’s companies activities. electronic form. Any opinion and comments regarding the Sustainability Report are welcome. Please send • The vision and the Group’s strategy your feedback to the e-mail address: Report Scope and Boundary • The outcomes of the stakeholders dialogue [email protected]. • The most significant Sustainability issues that This Sustainability Report covers the period from resulted from the Materiality Analysis 1st January to 31st December, 2018 (unless • The stakeholders’ feedback for the 2017 otherwise stated) and is addressed to all OTE Sustainability Report for OTE Group companies. Group stakeholder groups. The Sustainability Report is subject to external This is the second OTE Group Sustainability Report, assurance, covering the Principles of Standard which presents consolidated data for the Group. AA1000 and specific performance indicators of Information has been collected from the following OTE Group companies (see Independent Assurance companies that contribute around 99% of OTE Report). Group revenues: Report Data • OTE, COSMOTE, GERMANOS, OTE Globe, OTEAcademy and COSMOTE e-Value (all with The data in the Report derive from the OTE Group’s headquarters in Greece), reporting systems and indicatively include: • Telekom Romania Communications and Telekom aggregated financial and personnel data, aggregated Romania Mobile Communications (with data on customer service and summary data on headquarters in Romania), regulatory actions. They also include environmental data that are calculated according to internationally On 16th January 2019, OTE announced the signing accepted methods, based on information provided of an agreement to sell its entire stake in Telekom by the Operational Divisions of the companies. The Albania. On 8th of May, OTE announced the collection and presentation of the data were undergone completion of the sale. As a result, its operations by following the definitions and parameters of the for the year 2018, have been treated as discontin- GRI guidelines, as well as internal guidelines. ued operations in the Annual Financial Report 2018 Further information on measurement techniques and the OTE Group Sustainability Report 2018. and methods for the assessment of data is included in the Report. Report Content Definition No major re-statement of information, provided in The content of the Report is defined according to earlier reports, has been included. the following principles, guidelines and directives: Compilation in Accordance with GRI • The Global Reporting Initiative’s Sustainability Guidelines Reporting Guidelines, GRI Standards • The AccountAbility AA1000 Principles on The 2018 Sustainability Report has been written in Inclusivity, Materiality, Responsiveness and accordance with the core option of GRI Standards. Impact Full information on the fulfillment of GRI Standards • The United Nation’s Global Compact Principles requirements is provided in the Global Reporting • The criteria of the Greek Sustainability Code Initiative Content Index. Sustainability Report 2018 5 About this Report OTE Group Responsible Business Employees Customers Society Climate and Environment 1.1 Group Presentation ΟΤΕ ESTATE is active in the management and OTE SA commercialization of the OTE Group real estate. Greece OTE Group is the largest technology company in Greece. It offers the full range of OTEACADEMY provides innovative educational services, contributing to the development of human telecommunications
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