2017 Sustainability Report
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SOBRE O RELATÓRIO 2017 Sustainability Report 2017 SUSTAINABILITY REPORT 1 MRV ENGENHARIA 04 14 26 2017 ABOUT THE REPORT ETHICS, STRATEGY AND SUSTAINABILITY 06 TRANSPARENCY AND MANAGEMENT REPORT Materiality Matrix INTEGRITY IN BUSINESS 27 07 Sustainability Material subjects 16 08 PROFILE 28 Correlation with SDG 17 CORPORATE Business, Mission, GOVERNANCE 10 vision and values 28 MESSAGE FROM 18 Commitments THE PRESIDENTS Scope 30 20 Governance structure Highlights 2017 31 22 Investor relations Acknowledgment 32 Government relations 2017 SUSTAINABILITY REPORT 2 MRV ENGENHARIA 34 DECENT WORK AND HUMAN RIGHTS IN VALUE CHAIN 36 People management 39 Development and training 40 Safety, health and well-being 42 MRV Institute 48 QUALITY AND ENVIRONMENTAL SOLUTIONS OF THE ENTERPRISES 50 64 Innovation CUSTOMER RELATIONS 52 AND SATISFACTION Operating performance 66 54 Customers Economic and 67 financial results Channels and service 57 68 Community benefits Conveniences 58 68 Environmental benefits Customer experience 59 Reduction and optimization of 70 materials consumption SUPPLIER 60 Waste generation MANAGEMENT 76 and management 72 GRI CONTENT 61 Water management Suppliers chain SUMMARY 61 Energy consumption 75 61 GHG emissions Sustainable processes 86 PERSONNEL INVOLVED 2 2017 SUSTAINABILITY REPORT 3 MRV ENGENHARIA For the seventh consecutive year, MRV publishes its sustainability report to present to all stakeholders the results, achievements and challenges in economic, financial, social and environmental dimensions. This document, concerning the performance in 2017, is structured according to the guidelines of the Global Reporting Initiative (GRI) in its latest model, Standards; and, in relation to the previous report published in June 2017, does not include reformulation of information or changes to scope and limits. 102-48 | 102-49 | 102-50 | 102-51 | 102-52 | 102-54 Its content refers to the business operations in Brazil and, when indicated, also reports consolidated data for Prime and MRL Engenharia (Log Commercial Products, a company of the MRV Group, discloses its information in its own document). This report was not subjected to external verification. The determination was made based on the process of ABOUT THE REPORT reviewing the Materiality Matrix which resulted in the determination of ten relevant subjects, grouped in five major blocks: Ethics, transparency and integrity in business; Decent work and human rights in the value chain; Quality and environmental solutions of GRI guidelines enterprises; Customer relations and satisfaction; and Supplier management. 102-45 | 102-56 To submit comments and doubts about the are the basis of document, MRV makes the following channels available: Website: www.mrv.com.br E-mail: [email protected] the content of Telephone: (31) 3615-7100 102-53 this document 2017 SUSTAINABILITY REPORT 4 MRV ENGENHARIA SOBRE O RELATÓRIO 4 2017 SUSTAINABILITY REPORT 5 MRV ENGENHARIA ABOUT THE REPORT MATERIALITY MATRIX 102-46 | 103-1 | 102-42 | 102-43 The materiality review process, in 2017, was to detect and prioritize sustainability subjects included review of secondary sources and primary based on participation and involvement of consultations with stakeholders. The secondary various categories of stakeholders. A prior list sources studied were internal documents that of the subjects identified was provided based reflect the guidance for sustainability issues in on internal interviews, document analysis and the company, such as Sustainability Report 2016, previous materiality. The questionnaire received material subjects 2015 and Risk Management, 118 interactions, of which 52 contained complete Climate Change, Sustainability and Supplier Relations answers – which were considered as input for Policies, as well as research with customers. At the materiality review. 102-46 | 103-1 same stage, a review of sector-specific studies was Process result, three material subjects also carried out, which seeks to identify priority of 2015 were disregarded: User health and subjects, trends and sustainability context in the well-being, which the company understands is segment of operation, in addition to a sectoral inserted in the context of customer relations; benchmarking that identified the main sustainability Impact and investments for the neighborhood of subjects addressed in the most recent reports made enterprises, considered important for planning available by three other companies. and construction; and Training and qualification The primary sources consulted were nine MRV of workers, mentioned only in a few answers. Two leaders, interviewed at the company’s headquarters other subjects were included in the review: Ethics, in Belo Horizonte (MG), and ten priority stakeholders, transparency and integrity in business; and Energy interviewed remotely, in the categories: suppliers, consumption. 102-49 shareholders, sector associations, capital providers, With these changes, the following material NGOs and customers. Furthermore, an online subjects were established, correlated with GRI questionnaire was made available in October 2017 aspects and indicators, as shown in the second at the MRV/Sustainability website and on social image, and with the Sustainable Development Goals networks LinkedIn and Facebook. The objective – SDGs (third image). 2017 SUSTAINABILITY REPORT 6 MRV ENGENHARIA ABOUT THE REPORT ABOUT THE REPORT MATERIAL SUBJECTS 102-15 | 102-44 | 102-47 | 103-1 SUBJECTS Quality and environmental solutions of the developments Waste generation and management* 417 – Marketing and labeling 417-1 – Requirements for information and labeling Water management of products and services G4-CRE8 – Type and number of sustainability certification, Reduction and optimization classification and schemes labeling for new construction, of materials consumption management, occupation and rehabilitation Energy consumption ENVIRONMENTAL * The topic with greater prominence was the “Generation and Management of Waste” prioritized in more than 70% of the reference sources in both axes analyzed. SUBJECTS Suppliers management Ethics, transparency 204 – Purchase practices and integrity in business 204-1 – Proportion of expenses with local suppliers 308 – Environmental evaluation of suppliers 308-1 – New suppliers selected based Supplier management on environmental criteria 308-2 – Negative environmental impacts in the supply chain and actions taken Quality and environmental 414 – Social evaluation of suppliers solutions of the enterprises 414-1 – New suppliers selected based on social criteria 414-2 – Negative social impacts in the supply TRANSVERSAL chain and actions taken. SUBJECTS Ethics, transparency and integrity in business Items for general disclosure, ethics and integrity Decent work and human 102-16 – Values, principles, standards and behavior rules rights in value chain 102-17 – Mechanisms for counseling and worries about ethics 205 – Anti-corruption Customer relations 205-1 – Operations evaluated for risks related to corruption and satisfaction 205-2 – Communication and training on anti-corruption policies and procedures SOCIAL 205-3 – Confirmed corruption cases and actions taken Publics affected Suppliers Communities near the developments Clients Shareholders Inverstors Collaborators Employees 2017 SUSTAINABILITY REPORT 7 MRV ENGENHARIA ABOUT THE REPORT CORRELATION WITH SDG 7. Clean and accessible 13. Action against global 1. Eradication of poverty energy climate change • Quality and environmental • Energy consumption solutions of the developments • Electricity consumption 2. Zero hunger and 8. Decent job and 14. Water life sustainable agriculture economic growth • Decent job and human rights • Management of water resources in the value chain • Waste generation • Suppliers management and management 9. Industry, innovation 3. Health and well-being 15. Terrestrial life and infrastructure • Decent job and human rights • Reduction and optimization • Management of water resources in the value chain of material consumption • Waste generation • Quality and environmental and management solutions of the developments 10. Reduction of 16. Peace, justice and 4. Education and quality inequalities effective institutions • Decent job and human rights • Decent job and human rights • Decent job and human rights in the value chain in the value chain in the value chain • Ethics, transparency and • Client relationship integrity in business and satisfaction • Ethics, transparency and business integrity 11. Sustainable cities 17. Partnerships and 5. Gender equality and communities implementation means • Decent job and human rights • Reduction and optimization • Reduction and optimization in the value chain of material consumption of material consumption • Ethics, transparency and • Management of water resources • Management of water resources integrity in business • Waste generation and management • Waste generation and management • Client relationship • Decent job and human rights and satisfaction in the value chain • Quality and environmental • Quality and environmental solutions of developments solutions of developments • Suppliers management 6. Drinkable water 12. Responsible consumption • Ethics, transparency and sanitation and production and business integrity • Energy consumption • Management of water resources • Reduction and optimization • Quality and environmental of material consumption solutions of the developments • Waste generation and management • Suppliers management mrv has potential for indirect influence mrv has potential