ABOUT THIS MATERIAL Contact channels Questions, suggestions or comments about this publication can be made on the Investor Relations website at (www.banco.bradesco/ri) or sent via email:
[email protected] We can also be found on social networks: Facebook Instagram Linkedin YouTube Twitter ABOUT THIS MATERIAL Contents Message from the Chairman of the Board of Directors 6 Message from the CEO 8 2020 in Figures 10 Performance during Covid-19 16 About this Material 20 Materiality 22 Our DNA 24 Our Strategic Positioning 26 Business Model 30 Much more than a Bank 35 Sustainability at Bradesco 42 Solid and Transparent Governance 50 Integrity and Ethics 53 Risk Management 56 Generating Value 62 Results in a Challenging Year 64 Focus on the Client 76 Technology and Innovation 91 People: Our Team 102 Investing in the Future 122 Eco-efficiency 128 Investor Relations 131 BRADESCO Integrated Report | Shortened Version 2020 ABOUT THIS MATERIAL 4 Introduction It’s impossible to talk about a year like Despite the uncertainties in 2020, we 2020 without weighing the impacts also delivered strong results for the brought on by an unprecedented Organization, including a growth in our pandemic that modified the way we view quarterly net income throughout the our relationships with work, with people year, an expanded loan portfolio and and with the planet. a significant increase in the number of transactions through our digital This sudden collapse in all things we had channels – a situation that emphasizes considered normal paved the way for us the importance of providing the most to see the world in a different light.