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Library of Michigan LSTA Five-Year Plan, 2007–2012: Evaluation Report

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Library of Michigan LSTA Five-Year Plan, 2007–2012: Evaluation Report State of Michigan, Department of Education Library of Michigan Library of Michigan LSTA Five-Year Plan, 2007–2012: Evaluation Report Evaluation commissioned by: State of Michigan, Department of Education, Library of Michigan Randy Riley, State Librarian March 31, 2017 Evaluation prepared by: Eric Craymer Growth Management Consulting, Inc. 2536 Belknap Ave NE Grand Rapids, MI 49505 www.GrowthManagementConsulting.com STRATEGICALLY GUIDING ORGANIZATIONS THROUGH GROWTH AND CHANGE! 1 2 Table of Contents Evaluation Summary ....................................................................... page 3 Economic and Organizational Background .................................. page 7 Body of the Evaluation .................................................................... page 9 Retrospective Findings (Questions A.1, A.2 and A.3) .................. page 22 Process Questions (Questions B.1, B.2 and B.3) ......................... page 28 Key Findings .................................................................................... page 29 Key Recommendations ................................................................... page 30 Evaluation Methodology ................................................................. page 31 Appendices A. Acronyms .................................................................................... page 33 B. Bibliography of documents ....................................................... page 35 C. People interviewed .................................................................... page 36 D. List of focus groups held .......................................................... page 37 E. Focus group script for library community ............................... page 38 F. Focus group Coded assessment sheet for library community. page 40 G. EPIC-MRA. (2014) Statewide Survey of Adult Residents in Michigan, and Online Surveys of Library Patrons and Staff. Findings and Demographic Analysis (sent separately) H. EPIC-MRA. (July 2014) Library of Michigan; Statewide Survey of Adult Residents in Michigan, and Online Surveys of Library Patrons and Staff. Findings and Executive Summary. (sent separately) I. EPIC- MRA. (2016) Library of Michigan; Online Survey of Library Staff - Frequencies. 3 J. EPIC- MRA. (2016) Library of Michigan; Online Survey of Library Patrons - Frequencies. (sent separately) K. EPIC- MRA. (2016) Library of Michigan; Survey of Public Survey - Frequencies. (sent separately) 4 Evaluation Summary This evaluation report’s purpose is to evaluate how well the Library of Michigan succeeded in implementing and achieving the goals outlined in the Library Services and Technology Act Five- Year Plan for Michigan October 2012 Through September 2017. The Library Services and Technology Act (LSTA) is a Federal grant program that is managed by the Institute of Library and Museum Services (IMLS) (https://www.imls.gov/) per the initial legislation for the LSTA. The IMLS’s authorizing legislation, Section 9134 (c), states specific grant requirements that must be met by State Library Administrative Agencies (SLAAs): “In order to be eligible to receive a grant under this subtitle, a State library administrative agency shall submit a plan to the Director.” Further, each SLAA receiving a grant under this act shall “independently evaluate, and report to the IMLS Director regarding activities assisted under this subchapter, prior to the end of the 5-year plan.” This document evaluates the success that the Library of Michigan has had in achieving the three goals set in its Library Services and Technology Act Five-Year Plan for Michigan: October 2012 Through September 2017. The three goals that were established in that plan are as follows: Goal 1: Michigan residents will have equal access to resources and materials in various formats for lifelong learning. Need: Users continue to need equitable access to materials, both print and digital, on a range of topics and at their point of need. Libraries need a consistent and stable source of materials to meet this need. LSTA Purposes: Section 9121 (3), (4), (7), and (9). Goal 2: Michigan residents will have opportunities to gain new skills and improve skills to engage in the 21st century community and economy. Need: Users need access to 21st century skills and training, especially in rural and underserved urban areas of the state, although this is an issue in all communities. Users need workforce development training, technology literacy education, support for improved reading literacy, and assistance with a range of social and government services. Libraries need professional development and training materials to meet these needs. LSTA Purposes: Section 9121 (5) and (6). Goal 3: Michigan libraries will actively pursue partnerships and initiatives that support community development and engagement. Need: Users need consistent and equitable services from libraries to assist them in lifelong learning and community engagement. Libraries need to be able to easily share best practices for services and for developing local partnerships to meet this need. LSTA Purposes: Section 9121 (2), (6) and (8). 5 Progress Toward the Three Goals of the LSTA Five-Year Plan for Michigan The Library of Michigan (the Library) made significant progress toward achieving the three goals in the plan. In spite of several headwinds, they have moved Michigan libraries and Michigan residents forward. This can be seen in all of the activities and outcomes designed to achieve the goals. Goal 1: Michigan residents will have equal access to resources and materials in various formats for lifelong learning. The quest for equitable access to resources is a challenging goal. The Library’s strategy is to use a significant amount of the LSTA funding to provide statewide access to resources through two programs; MeL and MeLCat. The first is a free set of databases; the second is a shared catalog of over 440 libraries in Michigan that makes inter-library loan and its delivery seamless across the participating libraries. These statewide programs are particularly important at a time when many people choose not to use libraries. Nine out of ten of the activity/outcome items were achieved, and the remaining item was partially achieved. Overall expansion and enhancement of the MeL database delivery and the MeLCat shared catalog and delivery service ensured that residents of Michigan have resources and materials in various formats for lifelong learning. Based on the overall evaluation of evidence, Goal 1 was achieved. Goal 2: Michigan residents will have opportunities to gain new skills and improve skills to engage in the 21st century community and economy. The Library offers a wide set of options for gaining new skills and improving on current ones. This runs from job development and search through MeL databases to practice tests also available through those databases, as well as to a library workforce prepared to help residents use the resources and literacy programs to ensure that the younger residents are capable of enhancing their abilities and their lives. Here again, nine out of ten of the activity/outcomes were achieved and one was partially achieved. Based on the overall evaluation of evidence, Goal 2 was achieved. Goal 3: Michigan libraries will actively pursue partnerships and initiatives that support community development and engagement. Progress was also made in Goal 3, but it was somewhat more muted than in the other two goals. There were three activity/outcomes for this goal. One of them was libraries partnering with schools to further summer reading and it was achieved. Another was providing teachers with specific materials to support their curricula which was achieved through a set of databases with direct access for all five years of the plan and two portals which created easier access for four of the five years. The final activity/outcome was focused on libraries partnering with businesses to foster entrepreneurship. The resources and training for entrepreneurship and business development were available online but there was no evidence of an active partnership between libraries and businesses so it evaluated as only partially achieved. There were two new programs who have not yet shown results. One was started in 2015 that may help libraries engage their community, the Harwood Institute training and coaching, and another is the return of developmental grants which will be awarded in 2017. They are promising but as of now there is no evidence of achievement. In Goal 3 two out of three activities/outcomes were achieved and one was partially achieved. 6 Based on the overall evaluation of the evidence, Goal 3 was partially achieved. Alignment with National Priorities and Delivery to Specific Populations There was a strong focus in the activities toward information access and institutional capacity and a moderate focus on life long learning. These areas make sense given the Library’s strategy of placing a strong emphasis on its statewide resource programs (MeL databases and MeLCat) and its effort to bolster and enhance the effectiveness of libraries and library staff. The focus on specific groups of residents is very limited, also because of these strategies. Rather than programming to fit specific needs, the Library has developed these statewide programs to be universally accessible to all state residents and all the groups within it. In a sense, nearly all of the specific groups were addressed, in that they too had access to these resources. Processes for Achieving Progress, Challenges, and
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