Regulatory Disruption:A Guide for Credit Union Boards
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Credit Union Guidebook
Retail Impact Investing A GUIDEBOOK FOR CANADIAN CREDIT UNIONS FOREWORD Impact investing has the potential to be a growth opportunity and differentiator for the Canadian credit union sector. Today, impact investment options exist primarily for institutional and accredited investors. The opportunities for everyday investors to generate a return, while generating positive impact, are limited – this, despite evidence of market interest led by millennials and others. Credit unions are well positioned to tap into this opportunity. A core part of their mission is to ensure the financial, social and environmental well-being of the communities they serve: a mission that is aligned with the principles of impact investing. We see this Guidebook as a tangible resource to help credit unions address a marketplace gap and empower members to make investments that will have demonstrable, positive impacts in their communities. The Guidebook offers credit unions of all sizes and at all stages of their social responsibility journey actionable ideas of how to create and deploy retail impact investment products for their members. The guide also points to recommendations that the credit union sector as a whole can undertake. The Canadian Credit Union Association (CCUA) is committed to working with credit unions to explore how these recommendations can be advanced. We welcome your ideas and feedback - contact us at www.impactinvesting.ca/contact. CCUA is proud to have partnered with Purpose Capital, Employment and Social Development Canada, as well as a number of interested credit unions, to develop and share the research in this Guidebook. We want to extend our gratitude to Affinity Credit Union, Alterna Savings and Credit Union, Assiniboine Credit Union, Conexus Credit Union, DUCA Financial Services Credit Union, Libro Credit Union, Mennonite Savings & Credit Union, Meridian Credit Union, Servus Credit Union and Vancity Credit Union for their support and contribution to the development of this Guidebook. -
WAKE up CALL: Navigating New Pathways for Corporate Community Investment in Canada 1 Contents
Navigating New Pathways WAKE for Corporate Community UP CALL: Investment in Canada WAKE UP CALL: Navigating New Pathways for Corporate Community Investment in Canada 1 Contents Acknowledgments 3 Foreword 5 Introduction 6 Social shifts impacting community investment from our research 8 1 The Uneven Pandemic: Profound inequalities exacerbated by COVID-19 9 2 Time for Racial Justice: The role of companies in supporting racial equity 13 3 The Great Cataclysm: Nonprofits during COVID-19 19 4 The Constant Pivot: COVID-19 reaped a fertile ground for nonprofit innovation 22 5 Unrestricted Funding during COVID-19: Building on what’s worked 27 6 Companies Stepped Up: Funding flowed during COVID-19 but could be cut-off 32 7 Engaging Virtual Employees: New challenges, new opportunities 35 8 The CEO as Social Advocate: Increasing expectations on Corporate Canada 40 9 Partnering for Impact: Problems too big to tackle on our own 43 10 COVID-19 and Climate Change: Learning from the pandemic 48 Conclusion 53 Endnotes 56 WAKE UP CALL: Navigating New Pathways for Corporate Community Investment in Canada 2 Acknowledgements We would like to acknowledge the following individuals who were quoted, interviewed, provided feedback, or otherwise had significant influence on this report. The opinions expressed in this report are those of the author, and do not necessarily reflect those quoted, acknowledged, or otherwise supporting the research. Author: Steven Ayer Eugenia Addy, CEO, Visions of Science Project Managers: Devon Hurvid & Émilie Pontbriand Brent Barootes, -
2014 Graduates
Congratulations to The Directors College 2014 Chartered Director* Program Graduates Ann Adair Kim L. Baker Linda S. Beairsto Heather Bell Riz Matthew Blair Brynn Boback-Lane Pierre M. Bocti Roseline Brennan Brian Brown Siemens Canada Ltd. Central Local Health Algonquin Power & NAV CANADA Siemens Canada Ltd. Children’s Hospital Certified General Certified General Canadian Grain Integration Network Utilities Corp. Foundation of Accountants of Ontario Accountants Commission Saskatchewan Edward Carter Barry Cheal Laurel Clark Pierre Côté Nancy Cuelenaere Matthew D. Davies Andrew Day Jacqueline De Gagné Melinda Diebel Certified General Grand River Hospital Jazz Aviation LP Ontario Secondary School Alberta Treasury Board Ciena Canada Inc. Rogers Communications Bayer Inc. Automodular Corporation Accountants of Ontario Teachers’ Federation and Finance Inc. Eldon H. W. Dixon Anna Dopico Doug Elliott Michael Fenn Frank D. Finn Larry Flynn Brian Friedrich David T. Fung Cory Furman Veridian Connections Inc. Corporate Director Corporate Director OMERS Administration McCain Foods Ontario Lottery & Gaming friedrich & friedrich CSA Group Furman IP Law & Strategy Corporation Corporation corporation PC Rose Marie Gage James Harries Ronald Harvey Peter F. J. Heffernan Daniel Johnson Paul G. Keane Jan A. C. Klakurka Martine Leben Jeff M. Leclerc Ag Energy Property and Casualty Certified General Scotiabank Innovation Credit Union CSA Group Huron University College, The Martinique Group Pty University of Manitoba Co-operative Ltd. Insurance Compensation Accountants of Ontario Western University Ltd. (Aus) Corporation (UWO) Carol MacCulloch Gayle MacDonald Diana MacKay Paul Manias Sarah Marriott Scott A. McDonald Dave McPherson Candice J. Molnar George Murphy Independent G-Mac’s AgTeam Inc. The Conference Board OMERS Strategic KWG Resources Inc. -
Live Canadian Bank and Supplier Connections NAME TYPE
Live Canadian Bank and Supplier Connections NAME TYPE ENHANCED Alterna Savings Banks and Credit Cards Amazon.ca Rewards Visa from Chase Banks and Credit Cards American Express (Canada) Banks and Credit Cards YES American Express Merchant Services (EUR) Banks and Credit Cards Assiniboine Credit Union Banks and Credit Cards ATB Financial (Business) Banks and Credit Cards YES ATB Financial (Personal) Banks and Credit Cards BMO Debit Card Banks and Credit Cards YES BMO Nesbitt Burns Banks and Credit Cards BMO Online Banking for Business Banks and Credit Cards Canadian Tire Options MasterCard Banks and Credit Cards Canadian Western Bank Banks and Credit Cards YES Capital One Mastercard (Canada) Banks and Credit Cards CHASE Bank Canada Banks and Credit Cards CIBC Banks and Credit Cards YES CIBC Wood Gundy Banks and Credit Cards Coast Capital Savings Banks and Credit Cards YES Costco Capital One Credit Card Banks and Credit Cards CUETS: Choice Rewards Mastercard Banks and Credit Cards Desjardins Business Banks and Credit Cards Desjardins VISA Banks and Credit Cards Envision Financial Banks and Credit Cards First National Financial Banks and Credit Cards Ford Credit (Canada) Banks and Credit Cards HBC Credit Card Banks and Credit Cards Home Depot Consumer Credit Card (Canada) Banks and Credit Cards Home Depot Revolving Commercial Charge Card (Canada) Banks and Credit Cards HSBC Bank Canada Banks and Credit Cards HSBC MasterCard Banks and Credit Cards Interior Savings Credit Union Banks and Credit Cards Island Savings Banks and Credit Cards MBNA -
Canadian Retail Banking Customer Satisfaction Improves
J.D. Power Reports: Canadian Retail Banking Customer Satisfaction Improves as Customers Increasingly Understand Fees and Services; However, Customers Still Perceive Banks as Profit Driven, Lagging in Innovation and Not Customer Focused TD Canada Trust and ING Direct Canada Each Rank Highest in Customer Satisfaction with Retail Banks in Canada in Their Respective Segments for a Second Consecutive Year TORONTO: 18 July 2013 —Overall customer satisfaction with the Big 51 and Midsize banks in Canada has increased, driven primarily by customers’ increasing understanding regarding fees and services. However, customers perceive banks as being profit driven, lagging in innovation and not customer focused, according to the J.D. Power 2013 Canadian Retail Banking Customer Satisfaction StudySM released today. The study, now in its eighth year, examines customer satisfaction with their primary financial institution in three segments: Big 5 Banks, Midsize Banks and Credit Unions. In all segments, customer satisfaction is measured in seven factors (listed in order of importance): channel activities; account information; facilities; product offerings; fees; financial advisor; and problem resolution. Overall customer satisfaction among retail bank KEY FINDINGS customers in Canada increases substantially by 19 points to 772 (on a 1,000-point scale), compared with 753 in Overall customer satisfaction with 2012, as customers increasingly understand their banks’ Canadian retail banks increases by 19 fees and services. Satisfaction in the Big 5 Banks segment points to 772 in 2013. increases to 765 from 748 in 2012. Customer satisfaction Customer satisfaction with banking in the Midsize Banks segment increases to 778 from 759 fees has increased substantially by 35 in 2012. -
Meridian - Mortgage Broker Services David Johnson | Business Development Manager Updated: Sept 23, 2019 Tel: (416) 597-4444 Ext
Meridian - Mortgage Broker Services David Johnson | Business Development Manager Updated: Sept 23, 2019 Tel: (416) 597-4444 ext. 2521 Our underwriting policy supersedes that of any other underwriter, including that of our High Ratio Insurers. GENERAL GUIDELINES All Applicants will: Live and work in Ontario and be within an hour’s drive to one of our 90 Retail Branch locations. Google maps drive time estimate from principal residence will help guide the decision. (mid-day, Monday to Friday commute) Meridian Retail branches can be found across Ontario from Ottawa to Windsor http://www.meridiancu.ca/find-us/our- locations/Pages/default.aspx If you feel that a particular client and their property merit a location exception request – please connect with our BDM: [email protected] and ask him to review the details of your file. If David is prepared to make a location exception – you would then submit the file, with that exception from David referenced in your notes Complete a Membership application at the most convenient branch to their residence or work and purchase a $1 Membership share prior to funding. Non-resident and non-permanent resident borrowers are not permitted. No 900 series SINs. We do not lend to those on Work Permits or Visas, including Student Visas. We do not have a New to Canada program For Purchase applications, we do not allow for second mortgages to be placed behind the requested Meridian first mortgage LENDING POLICY GUIDELINES Minimum mortgage amount is $30,000 – in a refinance, the minimum amount added to an existing Meridian mortgage is $30,000 APPRAISER QUALIFICATIONS & APPRAISALS All conventional mortgage & Line of Credit requests must be supported by an appraisal. -
Rule D4 Institution Numbers and Clearing Agency/Representative Arrangements
RULE D4 INSTITUTION NUMBERS AND CLEARING AGENCY/REPRESENTATIVE ARRANGEMENTS 2021CANADIAN PAYMENTS ASSOCIATION This Rule is copyrighted by the Canadian Payments Association. All rights reserved, including the right of reproduction in whole or in part, without express written permission by the Canadian Payments Association. Payments Canada is the operating brand name of the Canadian Payments Association (CPA). For legal purposes we continue to use “Canadian Payments Association” (or the Association) in these rules and in information related to rules, by-laws, and standards. RULE D4 – INSTITUTION NUMBERS AND CLEARING AGENCY/REPRESENTATIVE ARRANGEMENTS TABLE OF CONTENTS IMPLEMENTED ............................................................................................... 3 AMENDMENTS PRE-NOVEMBER 2003 ........................................................ 3 AMENDMENTS POST-NOVEMBER 2003 ..................................................... 3 INTRODUCTION ................................................................................................................. 6 ELIGIBILITY......................................................................................................................... 6 INSTITUTION NUMBERS ................................................................................................... 6 AMALGAMATION AND ACQUISITION .............................................................................. 6 NON-MEMBER ENTITIES .................................................................................................. -
NAME CONTAINER COUNTRY Great Wisconsin CU Credit Card UNITED
NAME CONTAINER COUNTRY Great Wisconsin CU Credit Card UNITED STATES Unify Financial Credit Card UNITED STATES Hagerstown Trust Bank UNITED STATES Swineford National Bank Bank UNITED STATES Fulton Bank (NJ) Bank UNITED STATES Peoples Bank of Elkton Bank UNITED STATES Premier One FCU Credit Card UNITED STATES American Bar Association Credit Card UNITED STATES Wescom CU Credit Card UNITED STATES DocHes Community CU - Credit Cards Credit Card UNITED STATES BrigHton Commerce Bank Bank UNITED STATES CaltecH Employees FCU Bank UNITED STATES AcHieve Financial CU Bank UNITED STATES Central One FCU Bank UNITED STATES Fort Financial CU Bank UNITED STATES Dort FCU Bank UNITED STATES My Bank (NM) Bank UNITED STATES Bank of RicHmond Bank UNITED STATES Best Buy - Credit Cards Credit Card UNITED STATES Castle Bank Bank UNITED STATES APCO Employees CU Bank UNITED STATES Busey Bank Bank UNITED STATES Bridgewater CU Bank UNITED STATES Columbia Bank Bank UNITED STATES Old Florida Bank Bank UNITED STATES Seattle Metropolitan CU Credit Card UNITED STATES Virginia CU Bank UNITED STATES Austin Bank Bank UNITED STATES Pacific Premier Bank Bank UNITED STATES Chemung Canal Trust Company Bank UNITED STATES ChipHone FCU Bank UNITED STATES Zales Credit Card UNITED STATES Beacon CU Bank UNITED STATES Central State CU Bank UNITED STATES Community Bank of Florida Bank UNITED STATES BankCHampaign Bank UNITED STATES Mabrey Bank Bank UNITED STATES Austin Telco FCU Bank UNITED STATES California Bear FCU Bank UNITED STATES Crane FCU Bank UNITED STATES Bowater Employees CU -
List of Participating Firms - Banks
List of participating firms - Banks Membership fees ($) November 1, 2019 - English French October 31, 2020 Amex Bank of Canada Banque Amex du Canada 5,372 Atradius Credit Insurance Atradius Credit Insurance 55 B2B Bank B2B Banque 10,651 Bank of America, National Association Bank of America, National Association 2,000 Bank of China (Canada) Banque de Chine (Canada) 2,000 Bank of China Toronto Branch Banque de Chine, succursale de Toronto 2,000 Bank of Montreal Banque de Montréal 425,138 Bank of New York Mellon (The) Bank of New York Mellon (The) 2,000 Bank of Tokyo-Mitsubishi UFJ (Canada) /MUFG Banque de Tokyo-Mitsubishi UFJ (Canada) 2,000 Barclays Bank PLC Barclays Bank PLC, succursale canadienne 2,000 BMO Trust Company Société de Fiducie BMO 2,000 BNP Paribas BNP Paribas 2,000 BNY Trust Company of Canada Compagnie Trust BNY Canada 2,000 Bridgewater Bank Banque Bridgewater 2,000 Caisse populaire acadienne ltée (UNI) Caisse populaire acadienne ltée (UNI) 2,208 Canadian Imperial Bank of Commerce Banque Canadienne Impériale de Commerce 424,397 Canadian Tire Bank Banque Canadian Tire 6,358 Canadian Western Bank Banque canadienne de l'Ouest 2,000 Capital One Bank (USA), N.A. Capital One Bank (Canada Branch) 7,099 Central 1 Trust Company Société de fiducie Central 1 2,000 China Construction Bank Banque de construction de Chine succursale de 2,000 Cidel Bank Canada Banque Cidel du Canada 2,000 Cidel Trust Company Compagnie Cidel Trust 2,000 Citco Bank Canada Citco Bank Canada 2,000 Citibank Canada Citibanque Canada 2,000 Citibank, N.A. -
Past Attendee List
Oct 14-15, 2020 | Toronto, ON Past Attendee List CustomerExperienceCanada.com Takes place in Toronto on October 14-15, 2020. It provides Customer Experience executives with innovative approaches to improving their bottom line with an enhanced and cutting-edge customer experience strategy. Join us at the 9th annual edition of this exclusive event to generate high quality leads that will drive your sales pipeline. Your attending field sales team will have one on one interactions with senior buyers, who are expected to spend $50mm+ on customer experience solutions over the next 12 months. Industry leaders speaking at the event include Sherif Mityas, Chief Experience Officer of TGI Fridays, Roy Ben-Alta, Head of Global Data & Analytics Practice at Amazon Web Services, Daniel Kerzner, VP Customer Experience from Virgin Atlantic and more. Agenda themes: • CX- From Average to Exceptional • Measuring CX Effectiveness • Big Data and CX • Voice of the Customer • Voice of the Employee • Customer Emotions • CX Improvement & Innovation Interested in generating leads from the buyers attending the event, to build your sales pipeline? CustomerExperienceCanada.com 2 contact: [email protected] • 416-944-9200 x 241 Who You Can Meet... Chief/VP/Director of Finance Chief / VP / Director Marketing Customer Experience Government & Utilities Crown Corps 21% 18% 23% 33% Retail Industry Stakeholders 12% Titles 7% Industries 16% VP/Director/ 7% Hospitality & Food Head Customer 10% 8% Service, Utilities 7% Other 9% 13% Customer Care 8% 9% Transportation -
Innovation Credit Union 2012 Annual Report
Innovation Credit Union 2012 Annual Report Innovation Credit Union 2012 Annual Report Contents Board and Executive ..............................................1 Co-operative Principles .........................................5 Board President Message .....................................2 Our Company............................................................6 CEO Message ............................................................3 CUDGC Message ......................................................7 Purpose, Desired Future State, and Measuring Performance - Vision Story ...............................................................4 2012 Strategic Intents ............................................8 2012 Innovation Credit Union Board of Directors Gord Lightfoot Ian Twidale Mike Davis Bruce Sack Russ Siemens Jerome Bru Bill Volk Audrey Yee Betty Goddard Darlene Kingwell i Executive Team Daniel Johnson Earl Hanson Sheldon Hess Kent Jesse Tim Sletten Chief Executive Officer Chief Risk Officer Chief Financial Officer Chief Innovation and People Chief Retail Officer Officer Annual Report 2012 • 1 Innovation Credit Union 2012 Annual Report A Message from Your Board President Innovation is all about how we serve our members’ financial needs. As a financial cooperative we stay in touch with our members through the democratic process of board elections. Our board is committed to providing the best financial service to our membership. Planning is an important board function. Our board developed a plan for our credit union that will build -
Banking Needs for Leaders January 17, 2019 Presented by Chris Sicotte
Banking Needs for Leaders January 17, 2019 Presented by Chris Sicotte Financial Services Professional with over 26 years of experience Experience in both consumer & commercial banking Board Member of AFOA Saskatchewan & Former Board Chair of AFOA Canada Also member of the following Boards & Committees: Greater Saskatoon Chamber of Commerce (1st Vice Chair) City of Saskatoon Cultural Diversity & Race Relations Committee (Chair) Saskatchewan First Nations Family & Community Institute Inc. Provincial Métis Housing Corporation AIDS Saskatoon Kitotaminawak Parent/Community Council – Oskayak High School What makes the financial institutions different? Banks Governed under the Bank Act Personal deposits insured by Canada Deposit Insurance Corporation up to $100,000 Generally speaking commercial deposits are not covered under CDIC insurance For profit corporations, little or no Indigenous representation on Boards. Trust Companies Governed under Provincial legislation Generally operate the same as Banks (i.e CDIC insurance) Some restrictions on lending practices Also for profit corporations Credit Unions in Saskatchewan Operate under the Credit Union Act Provincially regulated All deposits are 100% insured by Credit Union Deposit Guarantee (“CUDG”) Financial co-operatives, founded on Co-operative values Recent changes have allowed Credit Unions to be Federally regulated. Main change = move to CDIC insurance vs. CUDG Main Services Regardless of whether it’s a Bank, Trust Company, or Credit Union all 3 offer the same core