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Past Attendee List Oct 14-15, 2020 | Toronto, ON Past Attendee List CustomerExperienceCanada.com Takes place in Toronto on October 14-15, 2020. It provides Customer Experience executives with innovative approaches to improving their bottom line with an enhanced and cutting-edge customer experience strategy. Join us at the 9th annual edition of this exclusive event to generate high quality leads that will drive your sales pipeline. Your attending field sales team will have one on one interactions with senior buyers, who are expected to spend $50mm+ on customer experience solutions over the next 12 months. Industry leaders speaking at the event include Sherif Mityas, Chief Experience Officer of TGI Fridays, Roy Ben-Alta, Head of Global Data & Analytics Practice at Amazon Web Services, Daniel Kerzner, VP Customer Experience from Virgin Atlantic and more. Agenda themes: • CX- From Average to Exceptional • Measuring CX Effectiveness • Big Data and CX • Voice of the Customer • Voice of the Employee • Customer Emotions • CX Improvement & Innovation Interested in generating leads from the buyers attending the event, to build your sales pipeline? CustomerExperienceCanada.com 2 contact: [email protected] • 416-944-9200 x 241 Who You Can Meet... Chief/VP/Director of Finance Chief / VP / Director Marketing Customer Experience Government & Utilities Crown Corps 21% 18% 23% 33% Retail Industry Stakeholders 12% Titles 7% Industries 16% VP/Director/ 7% Hospitality & Food Head Customer 10% 8% Service, Utilities 7% Other 9% 13% Customer Care 8% 9% Transportation President, CEO, VP VP/Director/Head Pharma/ Operation Healthcare Telecom Interested in generating leads from the buyers attending the event, to build your sales pipeline? CustomerExperienceCanada.com 3 contact: [email protected] • 416-944-9200 x 241 Past Attendees Include: A Z Job Title Company Director, Customer Excellence and Trade Relations Abbott Laboratories Care Experience Manager AbbVie Director of Customer Care Access Communications Co-operative Limited Vice President, Digital Marketing Aha Insurance VP, Client Services Allianz Global Assistance Director, Marketing & Customer Experience Allianz Global Assistance Customer Experience Manager Allstate Insurance Senior Manager, Customer Insight Allstream Vice President, Consumer Experience & Management, Amex Bank of Canada ICSS Canada Vice President of Client and Partner Experience, APEXA APEXA Corp SVP Global SVC Excellence Ari Fleet Management Director, Client Services and Account Management Ari Fleet Management VP, Customer Service Ash City Director Customer Experience and Consumer Insights Assurant VP - Global Operational Excellence Assurant Senior Manager, Channels and Payments Experience ATB Financial Vice President, Products & Customer Experience Aviva Canada VicePresident, Client Services B2B Bank Director, Client Experience, BMO InvestorLine Bank of Montreal (BMO) Director, Enterprise Customer Experience Bank of Montreal (BMO) Director, Customer Experience Bath Fitter © Strategy Institute CustomerExperienceCanada.com 4 Custom Experience Strategies Summit Past Attendees Presented by Strategy Institute SVP and Chief Member Experience Officer BCAA Director of Customer Experience Beanfield Metroconnect Senior Manager, Retail Customer Experience Bell Canada Canada Head, Customer Experience & Operations Biogen Canada VP, Customer Service BlueSun Director of Experience Design BMO Financial Group VP- Quality Relationship Manager BNY Mellon | Pershing Director Customer Solutions Bridgewater Bank Senior VP & Chief Customer Experience Officer British Columbia Automobile Association Customer Relations Manager British Columbia Ferries VP, Customer Strategy & Corporate Relations British Columbia Lottery Corporation Manager, Customer Experience British Columbia Lottery Corporation Director of Digital Experience and Communication Services British Columbia Pension Corporation Vice President of National Service Brother International Director of Customer Experience Program Brother International Global Head Of Customer Experience Buckzy Payments Manager, Airport Community Engagement Calgary Airport Authority Director of Marketing and Communications Calgary Chamber of Commerce Chief Executive Officer Calgary Co-op Head of Digital Transformation & Customer Experience Canada Brokerlink Financial Manager, Customer Experience Canada Goose SVP, Delivery, Retail & Customer Experience Canada Post Marketing Manager Canadian Blood Services Creative Designer, User Experience Canadian Imperial Bank of Commerce CIBC) National Manager, Customer Experience Canadian National Institute for the Blind Director, National Donor Experience & Engagement Canadian Red Cross Senior Vice President Dealer Relations Canadian Tire Associate Vice President, Automotive Canadian Tire Retail CX Portfolio Manager Capital One EVP Operations CAPREIT VP, Customer Experience CGI Vice President,Customer Experience Chartwell Retirement Residences SVP, Client Experience CI Financial Vice President of Client Service CI Investment Director, Channel Management CIBC Director of Guest Experience Cineplex Manager, HR & CX City of Brampton, ON E-Government Program Manager City of Burlington Leader Customer Experience City of Calgary Customer Experience Analyst City of Edmonton, AB Supervisor of Customer Service and Collections City of Kitchener © Strategy Institute CustomerExperienceCanada.com 5 Custom Experience Strategies Summit Past Attendees Presented by Strategy Institute Senior Advisor/ Marketing and Communications City of Markham Manager, Organizational Development City of Ottawa Manager of Strategic and Business Planning City of Saskatoon Director of Corporate Revenue City of Saskatoon Lead, Corporate Business Planning City of St. Albert VP, Client Service Co-operators Life Insurance - Cumis Group SVP, Brand Management Director | Corporate Marketing & Comerica Bank Communications Chief Experience Officer Conexus Credit Union Chief of Staff to Executive, Global Customer Dell Experience & Operations Director of Customer Experience Deluxe Team Leader, CSP Experience Desjardins President Domino Amjet Inc Managing Director, Customer Experience and Client Solutions Dynacare Director, Consumer Business, Digital Health, & Innovation Dynacare Member Services Specialist Edmonton Chamber of Commerce Passenger Experience Coordinator Edmonton International Airport Client Experience Associate Educators Financial Group Manager, Integrated Communications eHealth Ontario CFO and VP, Corporate Servies Electrical Safety Authority Vice President, Communications & Stakeholder Relations Electrical Safety Authority Vice President, Product Strategy & Customer Experience Element Fleet Management VP Campus Services Emory University Senior Vice President, Marketing, Corporate Development/ Equitable Bank Strategy and Digital Banking Head of Customer Experience Equitable Bank Director National Operations and Customer Experience Farm Credit Canada Chief Customer Officer FCT Customer Experience Project Engineer Manager FedEx SVP, Client Services Fidelity Investments Canada Vice President, Member Experience & Marketing FirstOntario Credit Union VOC Program Manager · Customer Support Fitbit VP Customer Retention / Inside Sales Fluent Home Director of Customer Experience Fraser Valley Regional Library Chief Experience and Marketing Officer Fresh Tracks Canada VP - Sales, Client Services, and IT Fusion Homes Director Customer Experience & Advocacy G Adventures Vice President‚ Marketing G&F Financial Group Chief Experience and Innovation Officer G&F Financial Group Director, Analytics & Forecasting Gilead Sciences Canada © Strategy Institute CustomerExperienceCanada.com 6 Custom Experience Strategies Summit Past Attendees Presented by Strategy Institute Director of Customer Care GO Transit Director of Dubai the Model Centre Government of Dubai Manager, Online Service Delivery Service Nova Scotia & Government of Nova Scotia Municipal Relations Chief Transformation Officer, Ministry of Social Services Government of Saskatchewan - Executive Council Vice President, Building Excellence & Innovation Great-West Lifeco Manager of Group Customer Experience Great-West Lifeco Vice President Brand, Innovation, Marketing & Great-West Lifeco Measurement Vice President, Client Experience & Enterprise Growth Green Shield Canada (GSC) Customer Experience Manager Hadrian Manufacturing Vice President, Marketing Home Trust Company VP Traveller Experience Hopper SVP & Head of Customer Value Management HSBC Canada Librarian - HRT, LAS & Student Experience Humber College Marketing, Customer Strategy, Web Applications Hydro-Quebec Development, & Data Analysis Advisor Strategic Marketing Specialist Hydro-Quebec Director, Customer Intelligence Indigo Canada Director, Customer Transformation Insurance Corporation of British Columbia Chief Customer & Marketing Officer Insurance Corporation of British Columbia Senior VP, Marketing & Communications Interior Savings Credit Union President Island Savings Credit Union Director, Performance Excellence Janssen VP, Customer Experience Jonas Construction Software Vice President, Customer Experience & Communications Land Title and Survey Authority of British Columbia Executive Vice President, Service LGM Financial Services VP Community and Customer Engagement LifeLabs Director, Marketing LifeLabs Marketing Director, Customer Insights and CRM Liquor Control Board of Ontario (LCBO) Digital Product Lead, APAC Lululemon Athletica Director, Regional Retail Operations Canada M.A.C Cosmetics Canada
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