Past Attendee List

Oct 14-15, 2020 | Toronto, ON

Past Attendee List

CustomerExperienceCanada.com Takes place in Toronto on October 14-15, 2020. It provides Customer Experience executives with innovative approaches to improving their bottom line with an enhanced and cutting-edge customer experience strategy.

Join us at the 9th annual edition of this exclusive event to generate high quality leads that will drive your sales pipeline. Your attending field sales team will have one on one interactions with senior buyers, who are expected to spend $50mm+ on customer experience solutions over the next 12 months.

Industry leaders speaking at the event include Sherif Mityas, Chief Experience Officer of TGI Fridays, Roy Ben-Alta, Head of Global Data & Analytics Practice at Amazon Web Services, Daniel Kerzner, VP Customer Experience from Virgin Atlantic and more.

Agenda themes:

• CX- From Average to Exceptional • Measuring CX Effectiveness

• Big Data and CX • Voice of the Customer

• Voice of the Employee • Customer Emotions

• CX Improvement & Innovation

Interested in generating leads from the buyers attending the event, to build your sales pipeline? CustomerExperienceCanada.com 2 contact: [email protected] • 416-944-9200 x 241 Who You Can Meet...

Chief/VP/Director of Finance Chief / VP / Director Marketing Customer Experience Government & Utilities Crown Corps 21% 18% 23% 33% Retail Industry Stakeholders 12% Titles 7% Industries 16% VP/Director/ 7% Hospitality & Food Head Customer 10% 8% Utilities Service, 7% Other 9% 13% Customer Care 8% 9% Transportation

President, CEO, VP VP/Director/Head Pharma/ Operation Healthcare Telecom

Interested in generating leads from the buyers attending the event, to build your sales pipeline? CustomerExperienceCanada.com 3 contact: [email protected] • 416-944-9200 x 241 Past Attendees Include: A Z

Job Title Company Director, Customer Excellence and Trade Relations Abbott Laboratories Care Experience Manager AbbVie Director of Customer Care Access Communications Co-operative Limited Vice President, Digital Marketing Aha Insurance VP, Client Services Allianz Global Assistance Director, Marketing & Customer Experience Allianz Global Assistance Customer Experience Manager Allstate Insurance Senior Manager, Customer Insight Allstream Vice President, Consumer Experience & Management, Amex Bank of Canada ICSS Canada Vice President of Client and Partner Experience, APEXA APEXA Corp SVP Global SVC Excellence Ari Fleet Management Director, Client Services and Account Management Ari Fleet Management VP, Customer Service Ash City Director Customer Experience and Consumer Insights Assurant VP - Global Operational Excellence Assurant Senior Manager, Channels and Payments Experience ATB Financial Vice President, Products & Customer Experience Aviva Canada VicePresident, Client Services B2B Bank Director, Client Experience, BMO InvestorLine Bank of Montreal (BMO) Director, Enterprise Customer Experience Bank of Montreal (BMO) Director, Customer Experience Bath Fitter

SVP and Chief Member Experience Officer BCAA Director of Customer Experience Beanfield Metroconnect Senior Manager, Retail Customer Experience Bell Canada Canada Head, Customer Experience & Operations Biogen Canada VP, Customer Service BlueSun Director of Experience Design BMO Financial Group VP- Quality Relationship Manager BNY Mellon | Pershing Director Customer Solutions Bridgewater Bank Senior VP & Chief Customer Experience Officer British Columbia Automobile Association Customer Relations Manager British Columbia Ferries VP, Customer Strategy & Corporate Relations British Columbia Lottery Corporation Manager, Customer Experience British Columbia Lottery Corporation Director of Digital Experience and Communication Services British Columbia Pension Corporation Vice President of National Service Brother International Director of Customer Experience Program Brother International Global Head Of Customer Experience Buckzy Payments Manager, Airport Community Engagement Calgary Airport Authority Director of Marketing and Communications Calgary Chamber of Commerce Chief Executive Officer Calgary Co-op Head of Digital Transformation & Customer Experience Canada Brokerlink Financial Manager, Customer Experience Canada Goose SVP, Delivery, Retail & Customer Experience Canada Post Marketing Manager Canadian Blood Services Creative Designer, User Experience Canadian Imperial Bank of Commerce CIBC) National Manager, Customer Experience Canadian National Institute for the Blind Director, National Donor Experience & Engagement Canadian Red Cross Senior Vice President Dealer Relations Canadian Tire Associate Vice President, Automotive Canadian Tire Retail CX Portfolio Manager Capital One EVP Operations CAPREIT VP, Customer Experience CGI Vice President,Customer Experience Chartwell Retirement Residences SVP, Client Experience CI Financial Vice President of Client Service CI Investment Director, Channel Management CIBC Director of Guest Experience Cineplex Manager, HR & CX City of Brampton, ON E-Government Program Manager City of Burlington Leader Customer Experience City of Calgary Customer Experience Analyst City of Edmonton, AB Supervisor of Customer Service and Collections City of Kitchener

Senior Advisor/ Marketing and Communications City of Markham Manager, Organizational Development City of Ottawa Manager of Strategic and Business Planning City of Saskatoon Director of Corporate Revenue City of Saskatoon Lead, Corporate Business Planning City of St. Albert VP, Client Service Co-operators Life Insurance - Cumis Group SVP, Brand Management Director | Corporate Marketing & Comerica Bank Communications Chief Experience Officer Conexus Credit Union Chief of Staff to Executive, Global Customer Dell Experience & Operations Director of Customer Experience Deluxe Team Leader, CSP Experience Desjardins President Domino Amjet Inc Managing Director, Customer Experience and Client Solutions Dynacare Director, Consumer Business, Digital Health, & Innovation Dynacare Member Services Specialist Edmonton Chamber of Commerce Passenger Experience Coordinator Edmonton International Airport Client Experience Associate Educators Financial Group Manager, Integrated Communications eHealth Ontario CFO and VP, Corporate Servies Electrical Safety Authority Vice President, Communications & Stakeholder Relations Electrical Safety Authority Vice President, Product Strategy & Customer Experience Element Fleet Management VP Campus Services Emory University Senior Vice President, Marketing, Corporate Development/ Equitable Bank Strategy and Digital Banking Head of Customer Experience Equitable Bank Director National Operations and Customer Experience Farm Credit Canada Chief Customer Officer FCT Customer Experience Project Engineer Manager FedEx SVP, Client Services Fidelity Investments Canada Vice President, Member Experience & Marketing FirstOntario Credit Union VOC Program Manager · Customer Support Fitbit VP Customer Retention / Inside Sales Fluent Home Director of Customer Experience Fraser Valley Regional Library Chief Experience and Marketing Officer Fresh Tracks Canada VP - Sales, Client Services, and IT Fusion Homes Director Customer Experience & Advocacy G Adventures Vice President‚ Marketing G&F Financial Group Chief Experience and Innovation Officer G&F Financial Group Director, Analytics & Forecasting Gilead Sciences Canada

Director of Customer Care GO Transit Director of Dubai the Model Centre Government of Dubai Manager, Online Service Delivery Service Nova Scotia & Government of Nova Scotia Municipal Relations Chief Transformation Officer, Ministry of Social Services Government of Saskatchewan - Executive Council Vice President, Building Excellence & Innovation Great-West Lifeco Manager of Group Customer Experience Great-West Lifeco Vice President Brand, Innovation, Marketing & Great-West Lifeco Measurement Vice President, Client Experience & Enterprise Growth Green Shield Canada (GSC) Customer Experience Manager Hadrian Manufacturing Vice President, Marketing Home Trust Company VP Traveller Experience Hopper SVP & Head of Customer Value Management HSBC Canada Librarian - HRT, LAS & Student Experience Humber College Marketing, Customer Strategy, Web Applications Hydro-Quebec Development, & Data Analysis Advisor Strategic Marketing Specialist Hydro-Quebec Director, Customer Intelligence Indigo Canada Director, Customer Transformation Insurance Corporation of British Columbia Chief Customer & Marketing Officer Insurance Corporation of British Columbia Senior VP, Marketing & Communications Interior Savings Credit Union President Island Savings Credit Union Director, Performance Excellence Janssen VP, Customer Experience Jonas Construction Software Vice President, Customer Experience & Communications Land Title and Survey Authority of British Columbia Executive Vice President, Service LGM Financial Services VP Community and Customer Engagement LifeLabs Director, Marketing LifeLabs Marketing Director, Customer Insights and CRM Liquor Control Board of Ontario (LCBO) Digital Product Lead, APAC Lululemon Athletica Director, Regional Retail Operations Canada M.A.C Cosmetics Canada Vice President Client Solutions Mackenzie Investments Chief Marketing Officer Mama Earth Organics VP, Service Operations Manitoba Public Insurance Director of Customer Service Manitobah Mukluks Director, Customer Centricity Manulife Vice President, Strategy and Research, Retirement Plan Services Manulife Consumer Experience Strategist, CCXP Manulife Financial - Retail Markets

Vice President, Customer Experience Manulife Financial Corporation VP Customer Experience Communications MBNA SVP & Customer Experience MBNA Chief Customer Officer McKesson Medical Imaging Director Customer Operations & Consistency of Experience McKesson Medical Imaging Director Customer Experience Medline CX Strategy & Communications Specialist Mercedes-Benz Canada Associate Vice President - Member Experience Meridian Credit Union Vice President, Retail Member Experience Meridian Credit Union Limited Manager, Customer Care Metrolinx Vice President, Customer Service & Operations Miele Director, Customer Experience Office Ministry of Labour Marketing Director MiWay Transit Manager, Miway Customer Experience MiWay Transit Director, Customer Experience Moneris Solutions Director, Client Services Mount Pleasant Group of Cemeteries Director, Marketing Mountain Equipment Co-op General Manager, Employee & Business Services Norfolk County Senior VP, Customer Innovation & Experience Northbridge Financial Vice President, Customer Experience Nova Scotia Liquor Corporation Vice President , Client Services NuVoxx Senior Manager, Customer Experience Ontario Lottery and Gaming Director Ontario Ministry of Government and Consumer Services Manager of Stakeholder Relations Ontario Ministry of Government Services Director Ontario Ministry of Transportation Director, Marketing & Communications Ontario Northland EVP of Member Experience Ontario Teachers’ Insurance Plan Guest Experience Manager Oxford Properties Director, Marketing & Customer Experience Pharmascience Director, National Patient Services Quest Diagnostics Incorporated Director, Client Experience RBC Wealth Management Program Manager, Corporate Customer Service Strategy Regional Municipality Of York Customer Experience Manager Reid’s Heritage Homes Ltd. Manager of Customer Experience Reliance HomeComfort Vice-President, Customer Strategy and Value Roche VP Digital, Frontline, Customer Experience and Rogers Communications Channels Innovation VP, Client Engagement RPIA Vice President, Marketing Saskatchewan Indian Gaming Authority Vice President Partnerships & Supply Management Saskatchewan Liquor and Gaming Authority

Chief Strategy Officer SaskTel Digital Customer Experience Business Analyst Schneider Electric Manager Digital Customer Experience Schneider Electric Senior VP, Global Customer Experience Scotiabank Vice President, Operations Second Cup Manager, Customer Service Seneca College of Applied Arts & Technology EVP Sifton Properties Director, Talent and Customer Experience Southwest Properties Director, Global Customer Marketing & Communications TELUS Customer Experience Strategist, Trainer & Coach Teneo Results Chief Customer Officer Teranet Vice President of Customer Success TFI Food Equipment Solutions CX Operations Lead Thomson Reuters Manager Service Excellence Toronto District School Board Director, Finance and Business Management Toronto Police Service Customer Experience Manager Toronto Sport and Social Club Manager - Strategy & Customer Experience Toronto Transit Commission Manager, Facilities, Housing and Residences University of Waterloo Director, Customer Care Vancouver Airport Authority VP, Simplified Passenger Travel & CIO Vancouver Airport Authority Director of Customer Experience and Operations Vaughan Public Libraries Director, Marketing Planning & Communications VIA Rail Canada Manager of Customer Experience Walmart Canada VP Strategic Outsourcing WhiteWater West Industries Director, Customer Experience Workers’ Compensation Board of Manitoba

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Speaking Platform Conference Chair Conference Dedicated 30-minute platform for Undisputedly the position Wifi Sponsor your senior executive to provide with the most visibility and Keep everyone connected! Each an educational presentation and leadership! This position includes of our 250 attendees will receive Q&A. Receive high visibility on a 15-minute opening address to a branded Wi-Fi card featuring the program and showcase your kick off the conference as well as your logo and acknowledging industry leadership to a captive closing remarks. Provide insight, your sponsorship. audience. One extra conference introduce speakers, facilitate pass included. Q&A’s and more. One extra conference pass included. Charging Station Branded charging station will be Exclusive set up at your booth, directing Lead Generation Panel Speaking up to 4 leads at a time to your Luncheon Meeting This is a dynamic platform that booth to charge their phone. Take An intimate, invite-only lunch for showcases your personality advantage of the opportunity to 14 high quality leads. Use this and expertise alongside other have a one-on-one meeting while setting to build your relationships leaders. 1 extra conference pass their phone charges. and drive sales down your included. pipeline. Two extra conference passes included. Conference Tote Cocktail Reception Include your company logo on the Host the exclusive cocktail reusable conference tote given Exclusive reception after Day 1. Engage to all attendees. Conference Lead Generation Dinner with 30 leads on topics covered materials will be placed in the An intimate, invite-only dinner during the day and network in a tote, including one insert from for 14 high quality leads. Use this relaxed environment with hors your firm, ensuring 200 leads setting to build your relationships d’oeuvres and beverages. have memorable information and drive sales down your about your organization. pipeline. Two extra conference passes included. Refreshment Host Exclusive sponsorship of refreshments in the dedicated Exclusive networking space where 60 Lead Generation attendees will congregate. Breakfast Meeting Exclusive sponsorship of breakfast for 20 leads. Gain Hospitality Suite detailed insight on what solutions Own a space where 20 they are looking for to enhance conference speakers your sales prospects. Two extra and attendees can enjoy conference passes included. refreshments, sit down comfortably to work and network.

Interested in generating leads from the buyers attending the event, to build your sales pipeline? CustomerExperienceCanada.com 10 contact: [email protected] • 416-944-9200 x 241 Objective-Driven Packages to Attain your Business Goals

PLATINUM VIP HOST GOLD SILVER BRONZE Plenary Speakers Lunch/Dinner/Breakfast Plenary Speakers Panel/ Stream Speaking Exhibitor

YOUR BUSINESS Maximum Thought Thought Outcome Lead Generation Branding OBJECTIVES (Title Sponsor) Leadership Leadership

Speaking

Lead Generation Meetings

Lead Generation Attendee List

Passes 4 2 3 2 1

Branding & Social Media

VIP Dinner

Table Top/Booth

Opportunities fill up on a first-come, first-served basis

INTERESTED IN SPONSORING? DON’T MISS THIS OPPORTUNITY TO BE AT THE CENTER OF ACTION! To learn more, contact Sreedha Varanasi at 416-944-9200 x 241 or email [email protected]

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