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INDEX abusive behaviour, 150 senseless airline rules, 163–165 AC Jazz, 174 terms and conditions of carriage, 171, 172 AcceleRate Financial, 13 tickets and reservations, 171 account application form, 83–84, 86 weather and third party acts, 174 accountants, 89 airport terminals, 172 Aceto, Peter, 45 Alberta, 272 Achieva Financial, 13 allergies, 174 acts of God, 174 Alliance Data Systems Corp., 195 ADR Chambers Banking Ombuds Offi ce, 193 Alterna Bank, 12 Advantage Car & Truck Rentals, Amazon, 109, 213 198–199 Amazon Rewards Card, 29 advice, 82–84, 265–266 American Express, 210, 215 Aeroplan, 172, 194–197 American Express Canada, 270 age, 18, 19, 21–22 American Express Costco Platinum Cash Rebate agreements Card, 32 credit card agreements, 39–40 American Express Gold Rewards, 190 savings account agreement, 16–17 anger, 262 Aimia Inc., 195 anti-spyware soft ware, 219 Air Canada, 159, 160, 164, 170, 172, 174, antifraudcentre.ca, 216 176–177, 195, 196 antivirus soft ware, 219 Air Miles, 172, 194–197 Apple, 119, 120, 230, 232, 258 Air Transat, 164 AppleCare, 232 airlines, 156 askross.ca, 74 see also travel asset-backed commercial paper (ABCP), 92 bumping, 164–165, 171 authenticity, 162 cancellations, 173 authorized retailer, 214 cargo rates, 171 automatic banking machine (ABM), 15, 19, 29, code of conduct, 173 56, 58 complaints, 170–172,COPYRIGHTED 174 automatic MATERIAL renewals, 223–225 damaged luggage, 159–162 Avis Budget, 200 delays, 173 denied boarding, 171 baggage. See luggage fl ight disruptions, 171 baggage insurance policy, 169 Flight Rights, 173–175 bandwidth, 113 luggage issues. See luggage Bank of Montreal (BMO), 5, 18, 22 overbooking, 164–165, 173 Bank of Nova Scotia.
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