CONFIRMATION OF INSURANCE

24 August 2020

TO WHOM IT MAY CONCERN

The Royal Armouries Museum, Royal Armouries Trading and Enterprises Ltd and Royal Armouries (International) Plc

We act as Insurance Brokers for the above named Insured and write to confirm that the following cover is in force.

Public Liability Insurer: Royal & Sun Alliance Policy Number: RSAP3654227200 Limit of Indemnity: £10,000,000 any one claim Renewal Date: 01 April 2021

Products Liability Insurer: Royal & Sun Alliance Policy Number: RSAP3654227200 Limit of Indemnity: £10,000,000 in the aggregate during the period of Insurance Renewal Date: 01 April 2021

Employer’s Liability Cover applicable to Royal Armouries Trading and Enterprises Ltd Insurer: Royal & Sun Alliance Policy Number: RSAP3654227200 Limit of Indemnity: £10,000,000 any one claim Renewal Date: 01 April 2021

This document is provided for information only. It does not make the person or organisation to whom it has been issued an additional insured, nor does it modify in any way the above policies. Any amendment can only be effected by specific endorsement.

No obligation is accepted by Insurers or the undersigned to inform details of any amendments to the above policies subsequent to the date of issue of this document.

We will be pleased to clarify any points arising.

Yours faithfully

E L Bodsworth

Emma Bodsworth BA (Hons) ACII Chartered Insurance Broker

Direct Dial: 01223 445407 Email: [email protected]

S-Tech Insurance Services Ltd 154-156 Victoria Road Cambridge CB4 3DZ Tel + 44 (0)1223 324233 Fax + 44 (0)1223 464150 [email protected] Authorised and Regulated by the Financial Conduct Authority Company registered in England no. 1655142 www.s-tech.co.uk

Risk Assessment

Title: Generic Museum Assessment Ref: LS-HS-RISK-0001-16 (PREV HS-RA-010-04)

Activity: Visiting the Museum

Date Originally Compiled: 20.07.2011

Original Author: Cath Shaw Supported by: Corina Burnett

Reviews:

Review By Date Amendments Made

Derek Johnson 12.12.16 No changes required

Cath Shaw 16.07.18 Removal of street interactive

Sam Jinks 12.06.19 Grammar changes

Cath Shaw 03.09.20 To include COVID hazard and controls

This Risk Assessment has been completed in accordance with “The Management of Health & Safety at Work Regulations 1999” and the “Health & Safety at Work Etc Act 1974”, to the best knowledge and understanding of the assessors.

*Frequency x Severity = Risk

F x S = R

1 = Very unlikely 1 = No Injury 1-3 = Low 2 = Unlikely 2 = Minor Injury 4-6 = Medium 3 = Likely 3 = Major Injury 7-9 = High 4 = Very Likely 4 = Fatality 10-16 = Very High HS-RA-Form-004-00 1

Minor injury Major injury Treatment usually requiring Treatment requiring first aid only further medical assistance Cuts / grazes Fractures Bruising Illness Bumps Muscle strains / tears

Hazards to consider

Plant and Equipment Materials and General Environmental Work Method Misc Hazards Hazards Substance Hazards Workplace Hazards Hazards Hazards Trapping Combustion Access Lighting Manual Non Employees Handling Impact Flammability Work at Height Temperature Repetition New Employees Contact Oxidiser Obstruction Ventilation Posture Organisation Entanglement Explosion Confined Space Weather Housekeeping Situations Ejection Reactive Stacking & Biological Vehicles Storage (insects/waste etc) Electrical Corrosive Slips & Trips Pressure Irritant Potential Energy Sensitizer Stability Carcinogen Overload Toxic/Harmful Radiation Biological Noise Asphyxiates Vibration Dust Thermal

Please be aware that these lists are not exhaustive

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Hazard Whom Risk F S R Control Measures F S R COVID 19

COVID-19: a respiratory illness caused by a novel coronavirus

People can catch the virus from others infected in the following ways:

1 Virus moves from person-to-person in droplets from the nose or mouth, spread when the infected person coughs, sneezes or exhales. 2 The virus can survive for up to 72 hours out of the body on surfaces which people have coughed on etc. 3. People can pick up the virus by breathing in the droplets or by touching contaminated surfaces and then touching their eyes or mouth

Symptoms include a fever, continuous cough, shortness of breath, breathing difficulties, muscle pain, and loss of taste/smell. Exposure to Visitors •risk of COVID-19 4 3 12 Hygiene 2 3 6 Coronavirus Staff cases entering the • Soap, water and drying facilities are available, Leading to Museum stocked and maintained and are adequate for Related Ill-Health •risk of COVID-19 staff and public numbers spreading within • Sanitisation stations located throughout public and the Museum staff areas to further increase hand washing •risk of COVID-19 • Staff to encourage visitors to wash hands regularly spreading from the throughout the visitor journey Museum to the • Cleaning schedules are in place for both the wider community Visitor Operations and Cleaning dept. to ensure all relevant areas within the museum are covered, seven days a week. • Visitor Operations also carried out daily checks and further cleaning as required. • Signage reminding visitors to avoid touching surfaces where possible • Popular touch points and interactives removed • Close monitoring of popular areas to assess if further cleaning required • Visitor Operations staff regularly checking and cleaning popular areas such as cinema seating. • Seating areas to contain cleaning wipes for visitors to use, with clear signage

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Signage throughout the museum encouraging staff and visitors • to wash their hands regularly, • at wash points demonstrating correct hand washing practices • remind on social distancing.

Government and NHS campaigns on correct handwashing have been ongoing since March 2020. General awareness of good procedure is high.

Air conditioning In line with Government guidance the museum ensures the areas with air conditioning are being supplied with 100% fresh air with no recirculation of air.

Where areas do not have mechanical ventilation there are windows / patio doors that are opened to allow for a fresh supply of air to enter the room.

Visitors • Majority of visitors must wear a face covering when inside the museum • Number of visitors reduced to a manageable number in the museum • Control numbers and timed entry of visitors through pre-booking requirements. This will be monitored closely and adjusted as required.

School Groups • Start in November on Tuesdays while the museum is currently closed to the public. • Adhoc walk in groups and free booking groups are not permitted at this time.

Galleries • Capacity monitoring to allow for greater capacity management in gallery spaces HS-RA-Form-004-00 4

• One-way systems in place in each gallery • Narrow / small spaces controlled as required i.e. blocked off, monitored. • Queue routes planned and implemented if needed. • Barriers are available to use to reduce crowding and encourage visitor flow when needed.

Staff • All Visitor Operations staff trained in new working procedures e.g. cleaning regimes • Visitor Operations staff placed in bubbles to reduce risk while working and limit close contact with as few as people as possible • Timed entry and exit of all staff working on site • Visitor Operations staff to wear either a face mask or a face shield as a minimum, when not behind a barrier in the galleries to reduce risk posed by members of the public not following guidelines • Visitor Operations staff can communicate via radio and act on concerns where there are crowds forming. • Visitor Operations staff to be positioned in locations that ensure easy practice of at least one meter of social distancing • Barriers are available to use to reduce crowding and encourage visitor flow when needed. • All museum staff to wear face covering whilst out in the museum.

Until permitted, live performances only take place in outside spaces.

Coach Park

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Coaches Pedestrians Road traffic 2 4 8 • Clear signage on display for both public/vehicles. 1 4 4 Cars accident • Road markings clear and visible to all. Contractor/ • Light levels sufficient and fit for purpose. Delivery vehicles • Speed signs on display 5mph. • Speed ramps in place reducing speed, entering and exiting coach park. • Public walkways clear and without obstruction. Uneven pathway Pedestrians Trip/Fall 3 3 9 • Area checked monthly and maintained by Royal 2 3 6 Armouries Building Services. • Area adequately lit. • Alternative route available using level paving surface. Motorbikes Pedestrians Trip/fall 2 3 6 • Bikes are clearly visible or easily felt by visually 1 3 3 parked on impaired people using a stick for aid. pedestrian’s • Adequate space either side to allow a wheelchair walkway user to get past. Alley way between Menagerie & Museum Cyclist riding Cyclist Collision 3 3 9 • This is clearly a pedestrianised area. 2 3 6 through at speed Pedestrians • There is a mirror on the blind corner for all who use the alley to view oncoming traffic. • Signage on the wall of the alley way, explains this route is a shared access route for cyclists and pedestrians. Armouries Square Paving Pedestrians Slip / fall 3 2 6 • Area checked daily and gritted by Building 2 2 4 throughout all Services during icy periods. external • Adequate gritted walkway is provided. walkways in icy weather Mechanical Pedestrians Trip 3 3 9 • Bollards clearly visible with sounder and light 1 3 3 bollards during Cyclists indicator attached. operation Vehicles Collision 3 2 6 • Manually operated by Security using 2 2 4 CCTV/speaker. Vehicle damage 3 1 3 • Clear signage in place explaining how bollard 2 1 2 system operates. • Security tell driver to wait until bollards down

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Vehicle Pedestrians Road traffic 3 4 12 • Controlled vehicle access onto the square by 1 4 4 movement accident mechanical bollards. around the • Deliveries only allowed between the hours of 7am museum Crush between – 10am & 5pm – 7pm vehicles • All vehicles entering the square are always told to have their hazard lights flashing and drive no faster than speed of 5mph. • Signs stating speed on the square 5mph. • 3 areas only designated for loading/unloading. • Reversing of vehicles is circumscribed. • Parked vehicles and drivers are the responsibility of the owner, under the authority of their host on site. • Restricted number of vehicles allowed on the Square at any one time. See Operation Specifications for Armouries Square for further details. • Area covered on CCTV / 24 Hrs. Security.

Additional vehicle access over and above agreed number (as stated in the Operation Specifications for Armouries Square) can only be allowed providing the following further controls are put in place: Extra staff are to be provided on the square by the host (wearing a high visibility jacket):- • To control access, parking, and egress. • To ensure any areas with reversing vehicles are kept free of pedestrians and to assist drivers with reversing operations. • To assist with the movement of vehicles across the square. Vehicles are not to be parked in any position that would cause disruption to the flow of traffic within the square, such as: • On the egress route down to the boulevard. • On the access route to the main entrance of the museum. • Blocking any fire exit doors. • In front of the access bollards. HS-RA-Form-004-00 7

Paved seating Pedestrians Fall 2 2 4 • Paving, seating, and grates checked monthly and 1 2 2 within square repaired accordingly by the Royal Armouries Building Services dept. Grates within the • Area gritted in winter. square • Children always supervised by parents/guardians Cannon exhibits – Pedestrians Bump to head 3 3 9 • Cannons securely fitted, cannot be moved and 2 3 6 climbing on / Cyclists Fall open ends filled in. bumping into • Clearly visible and area lit at night. • Signage requesting not to sit climb on the canons. • Children always supervised by parents/guardians • Cannons checked by Conservation for wear/tear. External back of museum Uneven Pedestrians Trip 2 3 6 • Area checked monthly and repairs carried out 1 3 3 pathway/old Fall accordingly by the Royal Armouries Building style stonework Services dept. around back and • Area adequately lit and ground conditions clearly side of museum visible. • Alternative route available using level paving surface. Amphitheatre Pedestrians Fall 2 3 6 • Step edges marked for clear visibility. 1 3 3 steps Inappropriate • Handrails for stability. behaviour • CCTV on area. • Children to be supervised by guardian / parent. Docksides around Pedestrians Fall into water 2 3 6 • Barriers are positioned all the way around by the 1 3 3 museum Inappropriate edge. behaviour • Children to be supervised by guardian / parent. • Majority of water edge covered by CCTV. • Barriers checked and maintained by Canal and River Trust. • Life Buoys placed strategically around the Dock and are maintained by the Canal and River Trust. Museum Fire See specific Fire Safety risk assessment. Behaviour likely to Visitors Inappropriate 3 3 9 • School groups given H & S Briefing on arrival by 2 3 6 cause damage/ Staff behaviour Education staff or Visitor Operations (self-led). injury to oneself, Fall/Trip • Schools to ensure pupils are told how to behave another, fabric of Impact from items when on site e.g. no running. dropped at height HS-RA-Form-004-00 8 building or • School group leaders reminded and agree collection responsibility for young people’s behaviour via sign-in form. • Visitor Operations to perform regular security checks. • Museum Assistants monitor public behaviour on site.

Floor surfaces Visitors Fall 3 2 6 • Schools to ensure pupils are told how to behave 2 2 4 throughout Staff Slip when on site e.g. no running. museum • School group leaders reminded of responsibility for young people’s behaviour. • All spillages reported to daytime cleaners and cleaned up immediately. • Warning signs on display at museum entrance on wet days advising of extra care required. Lift doors Visitors Trap fingers 3 2 6 • All lifts are fitted with a sensor preventing closure. 2 2 4 • School group leaders reminded of responsibility for young people’s behaviour. • Warning signs and doors covered with film to discourage children leaning on the door. Glass panes Visitors Walk or run into 3 2 6 • All large glass panels have etching marks to break 2 2 4 glass the panels up in accordance with legislation. Doors Visitors Trap fingers 2 2 4 • Schools to ensure pupils are told how to behave 1 2 2 when on site. • Door hinge protectors installed on high risk area doors. Public stairs within Visitors Fall 2 3 6 • Parental responsibility to ensure no running or 1 3 3 galleries Staff Slip playing on the stairs. • School information given to ensure behave appropriately while on site. • School group leaders agree their responsibility for pupil behaviour at point of entry via sign-in form. • All stairs have handrails and are high visibility with a highlighted anti-slip step nosing. • Lighting is adequate in each area. • No food or drink is allowed in the galleries.

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• Any spillages are cleaned up immediately once reported to our day time cleaners. Toilets Visitors Slips 3 2 6 • Young children to be supervised. 2 2 4 Fall • All spills to be reported to a staff member immediately. Toilets checked regularly throughout the day by daytime cleaners. • All taps fitted with push button taps to prevent overspill. Exhibits/hands on Visitors On contact 2 2 4 • All exhibits are maintained by the Royal Armouries 1 2 2 displays Technician department. • All objects are cared for by the Royal Armouries Conservation department. • Exhibits not suitable for hands on are either in cases or behind barriers with notices “do not touch”. Objects dropped Visitors Hit to the body 3 3 9 • Adult supervision of all children under 16. 2 3 6 from heights Staff • School group leaders agree their responsibility for pupil behaviour at point of entry via sign-in form. • On-site security & 24hr CCTV in operation. • Staff on patrol. Small items in Children Swallow of small 2 3 6 • School party numbers limited into the shop to 1 3 3 shop part ensure adequate supervision. • School group leaders agree their responsibility for pupil behaviour at point of entry via sign-in form. • Young children to be always accompanied by guardian. Coffee Shops- Visitors Slip due to 3 2 6 • Schools to ensure pupils are told how to behave 2 2 4 Food/drinks Staff spillages. when on site e.g. no running. Collision whilst • Adult supervision of all children under 16. carrying hot • Spillages cleaned up immediately by catering food/liquids staff. COVID 19 There are further risk assessments / procedures on staffed areas. See specific COVID 19 / Visitor Operations Handling sessions & education See specific risk assessments. packages Contractor work on site See specific contractor work assessment.

All work is appropriately assessed in accordance to legislation before work proceeds.

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Other specific areas within the See area risk assessment. museum Approved by Health & Safety Name Signature Date

Cath Shaw 23/09/20

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Visitor behaviour and guidance

Guidance on visitor behaviour is provided to ensure an exceptional experience for all our visitors. We hope you enjoy your visit and ask you to be respectful of other visitors, our staff and our collections.

Behaviour

• Young people aged 15 and under must be accompanied by a responsible adult at all times • No eating or drinking in galleries • No smoking or vaping on museum premises, except in designated areas • No animals except assistance (guide/hearing) dogs • Anyone found in possession of alcohol, or other intoxicating substances will be refused admission • Anyone found under the influence of alcohol, or other intoxicating substances will be asked to leave our premises • No scooters, bicycles or rollerblades etc. to be used on museum premises • No weapons or offensive articles of any nature are permitted to be brought into the museum – except for the purposes of examination by museum collection staff, and must be declared immediately upon arrival to the reception desk • Royal Armouries is an equal opportunities organisation and welcomes visitors from all sectors of the community • Our staff and visitors have the right to work/visit in a safe environment free from harassment, violence or threatening behaviour • Anyone behaving inappropriately will be asked to leave and may be refused access to our museums in the future • The police will be asked to prosecute any visitor acting in a violent or abusive way • We reserve the right to refuse admission and/or ask visitors to leave the building Filming, photography, and mobile phones

• Visitors are welcome to create photographs and films at the Museum but you may only use what you create for your own personal use, and not for any business or commercial or promotional purposes — Photography and filming policy (pdf, 129 KB) • To request images or new photography of any of our objects please contact our Licensing Team • The collections within our museums may contain works in which the copyright belongs to others. It is your responsibility to ensure that you do not infringe the copyright of those people when you make or use copies of those works. For that reason, photography and filming may not be permitted in temporary exhibitions or displays with such works, and clear signs will be visible letting you know. • The use of flash photography, lighting, tripods and selfie sticks is prohibited in gallery spaces • Mobile phones may be used, but please be respectful of other visitors – turn off the flash before taking photographs, and use silent mode during live performances • Please be considerate of your fellow visitors and avoid obstructing their view or including them when creating your photographs and films • You may not make any recording or take any photograph of any person without the authorisation of that person • The use of drones is not permitted on or over the Museum sites without prior approval – unauthorised drone flying is both illegal and potentially puts people at risk • Exceptions at Fort Nelson – Flash photography is permitted in the Fort Nelson Tunnels and selfie sticks may be used in outdoor areas • Exceptions at White Tower, Tower of London – Terms all apply in addition to any applicable policy in place by Historic Royal Palaces who operate this site Safety and security

• Visitors may be searched by our security staff before being admitted to museum premises • Please take care of your possessions as we accept no responsibility for any loss or damage of personal items • Items left unattended on museum premises may be removed or destroyed by our security staff • CCTV is in operation 24 hours a day • In case of emergency, visitors must follow all instructions and guidance given by members of our staff, quickly and directly • Please report accidents immediately to a member of staff • Warning of loud bangs – We regularly demonstrate historic gun firing at Fort Nelson and also at Royal Armouries Museum, Leeds in our outdoor dockside amphitheatre using blank ammunition