DFS Annual Report

Total Page:16

File Type:pdf, Size:1020Kb

DFS Annual Report ANDREW M. CUOMO LINDA A. LACEWELL Governor Superintendent June 15, 2020 To the Governor and Legislature: As Superintendent of the New York State Department of Financial Services, I am pleased to submit the 2019 Annual Report as required by Article 2, Section 207 of the Financial Services Law. Throughout 2019, the Department carried out its mission to protect consumers and to promote the development of sound, fair financial services. The Department’s varied work before the COVID-19 crisis is detailed in this report. As its charter instructs, the Department continues to work aggressively to foster the growth of a fair, robust financial services industry and to protect consumers. I hope you find the report useful. Respectfully submitted, Linda A. Lacewell Financial Services Superintendent 2019 Annual Report Linda A. Lacewell, Superintendent Table of Contents INTRODUCTION ................................................................................................................................................................ 5 MAJOR ACCOMPLISHMENTS ............................................................................................................................................ 6 ENCOURAGING INNOVATION, SAFEGUARDING MARKETS, ENFORCING FINANCIAL SERVICES LAWS ............................ 6 PRIORITIZING CONSUMER PROTECTION ......................................................................................................................... 8 FOSTERING GLOBAL COOPERATION .............................................................................................................................. 14 INSURANCE DIVISION OVERVIEW ....................................................................................................................................15 Property Bureau ............................................................................................................................................................ 15 Health Bureau ................................................................................................................................................................ 15 Life Bureau ..................................................................................................................................................................... 16 BANKING DIVISION OVERVIEW .......................................................................................................................................17 Community and Regional Banks .................................................................................................................................... 17 Foreign and Wholesale Banks ....................................................................................................................................... 18 Licensed Financial Services ............................................................................................................................................ 18 Mortgage Banking ......................................................................................................................................................... 18 Mortgage Assistance Unit.............................................................................................................................................. 18 CONSUMER PROTECTION AND FINANCIAL ENFORCEMENT DIVISION ..............................................................................18 CAPITAL MARKETS DIVISION OVERVIEW .........................................................................................................................20 CYBERSECURITY DIVISION OVERVIEW .............................................................................................................................21 RESEARCH AND INNOVATION DIVISION OVERVIEW ........................................................................................................21 LIQUIDATION BUREAU OVERVIEW ..................................................................................................................................21 REGULATORY AND LEGISLATIVE ACTIVITIES ....................................................................................................................22 REGULATIONS ................................................................................................................................................................ 22 INDUSTRY AND CIRCULAR LETTERS ............................................................................................................................... 22 STATEMENTS, RECOMMENDATIONS OR DECISIONS OF THE SUPERINTENDENT ..............................................................22 LEGISLATIVE RECOMMENDATIONS FOR 2020 ............................................................................................................... 23 BANKING AND LENDING INSTITUTIONS...........................................................................................................................25 SUMMARY OF CONDITION OF SUPERVISED INSTITUTIONS .......................................................................................... 25 INSTITUTIONS AND ASSETS ........................................................................................................................................... 27 TYPE, NUMBER OF INSTITUTIONS AND DOMESTIC OFFICES ......................................................................................... 28 CONVERSION FROM STATE CHARTER TO FEDERAL CHARTER ....................................................................................... 29 BANK MERGERS AND ACQUISITIONS ............................................................................................................................ 29 LIQUIDATIONS/SURRENDERS ........................................................................................................................................ 29 NEW CHARTERS/LICENSES ............................................................................................................................................. 29 CONDITION OF SUPERVISED INSTITUTIONS (ASSETS AND LIABILITIES) ......................................................................... 30 COMMERCIAL BANKS, TRUSTS AND PRIVATE BANKERS ................................................................................................ 34 CONDITION OF SAVINGS BANKS AND THRIFTS (ASSETS AND LIABILITIES) .................................................................... 39 CONDITION OF SAFE DEPOSIT COMPANIES .................................................................................................................. 41 CONDITION OF CREDIT UNIONS .................................................................................................................................... 42 CONDITION OF CREDIT UNIONS .................................................................................................................................... 43 CONDITION OF ARTICLE XII INVESTMENT COMPANIES ................................................................................................. 44 CONDITION OF LICENSED LENDERS ............................................................................................................................... 45 GENERAL INSURANCE COMPANY STATISTICS ..................................................................................................................47 LICENSES ISSUED DURING YEAR .................................................................................................................................... 47 CHANGES IN AUTHORIZED INSURERS ............................................................................................................................ 48 REPORTS FILED ON EXAMINATION OF AUTHORIZED INSURERS ................................................................................... 51 LIQUIDATION, CONSERVATION AND REHABILITATION PROCEEDINGS ......................................................................... 51 PROPERTY/CASUALTY INSURANCE ENTITIES ................................................................................................................. 55 MORTGAGE GUARANTY INSURERS ................................................................................... Error! Bookmark not defined. TITLE INSURANCE COMPANIES SELECTED DATA ............................................................... Error! Bookmark not defined. ADVANCE PREMIUM AND ASSESSMENT CORPORATIONS SELECTED DATA ...................... Error! Bookmark not defined. HEALTH INSURANCE ...................................................................................................................................................... 64 LIFE INSURANCE ............................................................................................................................................................ 68 FUNDS HELD BY OR DEPOSITED WITH THE SUPERINTENDENT .........................................................................................72 DEPARTMENT ORGANIZATION AND MAINTENANCE .......................................................................................................74 2019 DEPARTMENT RECEIPTS ....................................................................................................................................... 74 2018-2019 STATE FISCAL YEAR FINANCIAL SERVICES EXPENDITURES .......................................................................... 76 INTRODUCTION The Department of Financial Services
Recommended publications
  • Operation of Savings-Bank Life Insurance in Massachusetts and New York
    UNITED STATES DEPARTMENT OF LABOR Frances Perkins, Secretary BUREAU OF LABOR STATISTICS Isador Lubin, Commissioner (on leave) A . F. Hinrichs, Acting Commissioner + Operation of Savings-Bank Life Insurance in Massachusetts and New York Revision of Bulletin No. 615: The Massachusetts System of Savings-Bank Life Insurance, by Edward Berman ♦ Bulletin 7s[o. 688 UNITED STATES GOVERNMENT PRINTING OFFICE WASHINGTON : 1941 For sale by the Superintendent of Documents, Washington, D. C. Price 20 cents Digitized for FRASER http://fraser.stlouisfed.org/ Federal Reserve Bank of St. Louis UNITED STATES DEPARTMENT OF LABOR F rances P er k ins, S e c r e t a r y + BUREAU OF LABOR STATISTICS I s a d o r L tjbin, Commissioner (o n lea v e) A. F. H in r ic h s , Acting Commissioner Donald Davenport, Chief, Employ­ Aryness Joy, Chief, Prices and Cost of ment and Occupational Outlook Living Branch Branch N. Arnold Tolies, Chief, Working Con­ Henry J. Fitzgerald, Chief, Business ditions and Industrial Relations Management Branch Branch Hugh S. Hanna, Chief, Editorial and Research Sidney W. Wilcox, Chief Statistician CHIEFS OF DIVISIONS Herman B. Byer, Construction and Charles F. Sharkey, Labor Law In­ Public Employment formation J. M. Cutts, Wholesale Prices Boris Stern, Labor Information Ser­ W. Duane Evans, Productivity and vice Technological Developments Stella Stewart, Retail Prices Swen Kjaer, Industrial Accidents John J. Mahanev, Machine Tabula­ Lewis E. Talbert, Employment Sta­ tion tistics Robert J. Myers, Wage and Hour Emmett H. Welch, Occupational Out­ Statistics look Florence Peterson, Industrial Rela­ tions Faith M. Williams, Cost of Living i i Digitized for FRASER http://fraser.stlouisfed.org/ Federal Reserve Bank of St.
    [Show full text]
  • Convenience Is Here with CO-OP Shared Branching!
    Convenience is here with CO-OP Shared Branching! Personalized service is a major benefit of banking at Capstone Federal Credit Union, and you don’t have to sacrifice convenience to get it. Take advantage of Capstone FCU’s shared branching services through CO-OP Shared Branch. Access your account at any of the 5,100 credit union branches nationwide. The national CO-OP Shared Branch network links participating credit unions electronically, allowing credit union members to do “branch banking,” even when the branch near you doesn’t belong to Capstone FCU. This is a huge benefit to Capstone FCU members who travel, whose workplaces don’t coincide with our branch locations, or who simply enjoy Look for the CO- the convenience of expanded access. Wherever you are across the OP Shared Branch logo to find shared country, chances are good there’s a shared branch near you. branches near you. Shared branching is yet another example of credit union membership offering the best of both worlds—individualized attention and nationwide availability. The cooperative spirit of credit unions allows them to work with each other in ways that competing banks typically do not. Visit www.co-opsharedbranch.org or download the Shared Branch Locator app for iPhone or Android to find branches nearest you. You can also look for the “CO-OP Shared Branch” logo on the door of any credit union branch. At a CO-OP Shared Branch location, you can: . Make deposits and withdrawals . Make loan payments . Make credit card payments . Access VISA® or MasterCard® funds Many shared branches also offer transfers, statement histories, money orders, traveler’s checks and notary services.
    [Show full text]
  • Financial Strength Connecting to a Stronger Future for Credit Unions
    2012 Financial Strength Connecting to a Stronger Future for Credit Unions Born in 1935 out of the emerging credit union In 2012, we improved our financial strength, enhanced products movement, during the depths of the Great Depression, and services, and invested in CUNA Mutual Group endeavored to fulfill the vision the markets we serve and the communities in which we operate. of credit union pioneers. Driven by the belief that These results are a direct reflection of our insurance was as fundamental to the movement original mission. as savings and lending, CUNA Mutual Group would Jeff Post President & CEO become the leading provider of credit life insurance in the United States in just two years. Today, CUNA Mutual Group is a Fortune 1000 company, with assets of more than $17 billion. Our products have expanded to include Life Insurance, Annuities, Retirement Income and Investments. Our achievements are directly attributable to a single principle: an enduring commitment to the success of credit unions, their members and our policyholders. Total Revenue Total Revenue Operating Revenue by Product 2012 Results: Delivering on Our Commitment Total(in billions) Revenue Operating Revenue by Product (in billions) Operating Revenue by Product (in billions) 3.1 3.0 3.1 to Policyholders 3.0 3.1 2.8 3.0 2.7 2.8 2.6 2.7 2.8 The external challenges in 2012 remained formidable with 2.6 2.7 a sluggish national economy and the continuing struggle at 2.6 the federal level to address the fiscal issues. Severe weather events also presented difficult obstacles to overcome, from the drought in the Midwest’s Corn Belt to Superstorm Sandy that battered the East Coast.
    [Show full text]
  • 786-1 Credit for Reinsurance Model Regulation
    NAIC Model Laws, Regulations, Guidelines and Other Resources—Summer 2019 CREDIT FOR REINSURANCE MODEL REGULATION Table of Contents Section 1. Authority Section 2. Purpose Section 3. Severability Section 4. Credit for Reinsurance—Reinsurer Licensed in this State Section 5. Credit for Reinsurance—Accredited Reinsurers Section 6. Credit for Reinsurance—Reinsurer Domiciled in Another State Section 7. Credit for Reinsurance—Reinsurers Maintaining Trust Funds Section 8. Credit for Reinsurance––Certified Reinsurers Section 9. Credit for Reinsurance—Reciprocal Jurisdictions Section 10. Credit for Reinsurance Required by Law Section 11. Asset or Reduction from Liability for Reinsurance Ceded to Unauthorized Assuming Insurer Not Meeting the Requirements of Sections 4 Through 10 Section 12. Trust Agreements Qualified Under Section 11 Section 13. Letters of Credit Qualified Under Section 11 Section 14. Other Security Section 15. Reinsurance Contract Section 16. Contracts Affected Form AR-1 Certificate of Assuming Insurer Form CR-1 Certificate of Certified Reinsurer Form RJ-1 Certificate of Reinsurer Domiciled in Reciprocal Jurisdiction Form CR-F Form CR-S Section 1. Authority This regulation is promulgated pursuant to the authority granted by Sections [insert applicable section number] and [insert applicable section number] of the Insurance Code. Section 2. Purpose The purpose of this regulation is to set forth rules and procedural requirements that the commissioner deems necessary to carry out the provisions of the [cite state law equivalent to the Credit for Reinsurance Model Law (#785)] (the Act). The actions and information required by this regulation are declared to be necessary and appropriate in the public interest and for the protection of the ceding insurers in this state.
    [Show full text]
  • Deposit Insurance
    Information about your DEPOSIT INSURANCE American Share Insurance insures each and every account of an individual member up to $250,000 without any limitation as to the number of accounts held. Your Insured Funds* Member’s Accounts Amount Covered Savings/Regular Share $ 250,000 Checking/Share Draft $ 250,000 Money Market $ 250,000 CD/Share Certificate #1 $ 250,000 CD/Share Certificate #2 $ 250,000 IRA $ 250,000 TOTAL INSURED $ 1,500,000 *Example only AmericanShare.com 5656 Frantz Road | Dublin, OH 43017 800.521.6342 American Share Insurance is a member-owned non- federal deposit insurer. This institution is not federally insured, or insured by any state government. MEMBERS’ ACCOUNTS ARE NOT INSURED OR GUARANTEED BY ANY GOVERNMENT OR GOVERNMENT-SPONSORED AGENCY. Form 100 © 01/16 We are pleased to inform you American Share is selective as to whom that your deposit accounts it insures, and to qualify for its deposit in this credit union are insurance the credit union must comply with American Share’s rigid underwriting insured up to $250,000 per standards. Also, American Share’s insurance account by American Share policy requires that every quarter the credit Insurance. American Share is union submit financial statements in order to a credit union-owned private continue coverage. Individual policies are not organization whose only provided to members, and there is no direct business is to provide deposit cost to you for this coverage. It is important to note that deposit insurance is payable only insurance to credit unions. upon the failure and liquidation of the credit union.
    [Show full text]
  • Sound Banking
    Sound Banking Sound Banking Rebecca Söderström Dissertation presented at Uppsala University to be publicly examined in Auditorium Minus, Gustavianum, Akademigatan 3, Uppsala, Friday, 12 May 2017 at 10:15 for the degree of Doctor of Laws. The examination will be conducted in English. Faculty examiner: Professor Nina Dietz Legind. Abstract Söderström, R. 2017. Sound Banking. 370 pp. Uppsala: Juridiska fakulteten, Uppsala universitet. ISBN 978-91-506-2627-8. Banks are subject to a comprehensive body of legal rules and conduct their business under constant supervision of authorities. Since the financial crisis of 2008, the number of rules governing banking has grown and the structures of supervision have likewise been enhanced. This thesis analyses various aspects of the regulation and supervision of banks, and focuses especially on soundness as a normative concept to regulate banks. Soundness is a legal prerequisite in, for example Swedish, law and appears in relation to banking in many other jurisdictions. The aims of this thesis are to examine how the normative concept of soundness functions in the regulation and supervision of banks, to present general insights into how banking regulation and supervision function and how the financial crisis of 2008 has affected banking regulation and supervision. The thesis proposes a taxonomy of soundness – confidence – stability to describe the normative context of soundness. The taxonomy is connected to the theoretical arguments for bank regulation and is used as a tool to analyse three areas of banking regulation: authorisation, capital requirements and banks in trauma. The three areas correspond to the outline of the thesis according to The Story of the Bank, which includes the formation, operation and failure of banks.
    [Show full text]
  • 2581, Effective January 12, 1984
    In The Matter of the Petition of "M" Bank, A Mutual Savings Bank and the "O" Bank for a Declaratory Ruling DOC #2581, Effective January 12, 1984 Pursuant to RSA 541-A:1, IV, RSA 541-A:2, I (d) and Rev 104.04, New Hampshire Code of Administrative Rules the "M" Bank, a Mutual Savings Bank (hereinafter referred to as "Bank") and "O" Bank (hereinafter referred to as "Holding Company") a business corporation organized and existing pursuant to RSA 293-A with its principal place of business in .............., N. H., petition the Department of Revenue Administration for a declaratory ruling with respect to the New Hampshire tax consequences of the conversion of the "M" Bank, a Mutual Savings Bank, from mutual to stock form, as a subsidiary of "O" Bank of ..............., New Hampshire. Through its attorneys-in-fact, the Petitioners represent the following: The purpose of the Plan of Conversion is to accomplish (a) the conversion of a mutual savings bank to a "guaranty" (stock) savings bank subsidiary of Holding Company, and (b) the sale of stock of Holding Company to Bank depositors and other classes of potential subscribers, by a procedure similar to that established by the Federal Home Loan Bank Board ("FHLBB") for conversions of federally chartered mutual thrift institutions to stock forms. Pursuant to New Hampshire RSA 386:10 (II), these procedures and regulations have also been adopted by the New Hampshire General Court (Legislature) and Banking Commissioner for use with respect to conversion of state-chartered mutual savings banks to stock banks. On September 14, 1983 the Board of Directors of Bank adopted a Plan of Conversion (hereinafter referred to as "Plan") whereby Bank will be converted to a guaranty (stock) savings bank (hereinafter sometimes referred to as "Stock Bank" to distinguish the same from the Bank prior to conversion) all of the stock of which will be held by Holding Company.
    [Show full text]
  • Joining the Gardaí Is for Life, Says Commissioner
    SÍOCHÁIN The Official Magazine of the Garda Síochána Retired Members’ Association The Official Magazine of the Garda Síochána Retired Members’ Association JOINING THE GARDAÍ IS FOR LIFE, SAYS COMMISSIONER BUDGET 2017 NEEDS TO PROVIDE PENSION PARITY LEGAL LOWDOWN ON WILLS & PROBATE Autumn 2016 WINTER 2015 WINTER 2015 ISSNISSN 1649-5896 ISSN 1649-5896 JERRY McCABE MEMORIAL www.gardaretired.com www.gardaretired.com MARKS 20th ANNIVERSARY Home Improvements poster A2 08/02/2016 17:00 Page 1 Tel: 021 4313355 St. Paul’s Email: [email protected] Garda Credit Union Limited Web: www.stpaulscu.ie thinking about Home Improvements? For a no frills, no fee loan at a great rate of €20,000 4.25% (4.33% APR) Home Improvement Loan for talk to us at St. Paul's Garda Credit Union €47.05 Tel: 021 4313355 per week* Email: [email protected] Web: www.stpaulscu.ie Under Home Renovation Incentive (HRI) Scheme you can claim up to €4,050 Income Tax Credits on qualifying work on your home *Typical weekly repayments at Home Improvement Loan Rates 4.25% (4.33% APR) variable over the maximum 10 year term Amount Weekly Repayment Total Repayment Total Interest €15,000 €35.29 €18,420.11 €3,420.11 €20,000 €47.05 €24,560.15 €4,560.15 €30,000 €70.58 €36,840.23 €6,840.23 €50,000 €117.63 €61,400.38 €11,400.38 €75,000 €176.44 €92,100.57 €17,100.57 *Loans are subject to approval. Terms and conditions apply. St. Paul’s Garda Credit Union Limited is regulated by the Central Bank of Ireland.
    [Show full text]
  • Insurance Times: MASS. BANKS TRIED HOLDING COMPANY ROUTE BEFORE INSURER LIBERTY MUTUAL December 11, 2001, Vol. XX No. 25 Giant
    Insurance Times: MASS. BANKS TRIED HOLDING COMPANY ROUTE BEFORE INSURER LIBERTY MUTUAL December 11, 2001, Vol. XX No. 25 Giant P/C Insurer Wins Approval to Form MHC by Mark Hollmer InsuranceTimes BOSTON — Eastern Bank was once a small mutual savings bank based in Lynn. But then in 1989, the Massachusetts Division of Banks approved the bank’s application to reorganize as a mutual holding company – the first in the state to do so. Andrew Calamare was Massachusetts Commissioner of Banks at the time. He said the change helped Eastern to become a regional powerhouse. “It has certainly not hurt them,” said Calamare, now president and CEO of the Life Insurance Association of Massachusetts. “Now it is the second largest bank in the … state chartered system,” he said. Liberty Mutual Status Twelve years later, Liberty Mutual has become the state’s first property casualty insurer to win mutual holding company status. Insurance Commissioner Linda Ruthardt approved Liberty Mutual’s mutual holding company application at the end of November, the first mutual insurer to do so under a 1998 state law. The approval allows Liberty mutual to form a holding company that becomes the corporate parent of Liberty Mutual Insurance Co. and sister divisions Liberty Mutual Fire and Liberty Mutual Life. DOI approval to merger Liberty subsidiary Wausau Insurance into the mutual holding company and also reorganize Liberty Mutual Fire within the new system is still pending, however. When all is complete, Liberty Mutual will maintain mutuality but gain the right to offer stock if it chooses. Shareholders can own up to 49 percent of the company, but policyholders will always own at least 51 percent.
    [Show full text]
  • The Sixth Principle: Cooperating Amongst
    THE SIXTH PRINCIPLE: COOPERATING AMONGST COOPERATIVES Linden Seto - Vision Credit Union Josh Schroh - Mountain View Credit Union Tanis Dreger - Connect First Credit Union ++ TABLE OF CONTENTS Executive Summary………………………………………………………………………………………………………………… 2 Introduction …………………………………………………………………………………………………………………………… 3 About Cooperatives ……………………………………………………………………………………………………………….. 3 Loyalty Program Overview ……….................................................................................................. 4 Loyalty Program Landscape ……………………………………………………………………………………………………. 5 What Works (What Doesn’t) ………………………………………………………………………………………………….. 7 Loyalty Program Mutual Database and Technological Media …………………………………………………. 7 Challenges ……………………………………………………………………………………………………………………………..10 Conclusion ……………………………………………………………………………………………………………………………..12 Appendix ………………………………………………………………………………………………………………………………..13 References ……………………………………………………………………………………………………………………………..14 THE SIXTH PRINCIPLE 1 | P a g e EXECUTIVE SUMMARY This paper explores ways for Albertan cooperatives to further work together, and to benefit from each cooperatives position in their respective industries. We are facing a competitive landscape that is continually being disrupted by technological and entrepreneurial advances. As cooperatives we need to continue to use our fundamental principles to differentiate ourselves in our respective marketplaces. We have found that cooperatives are more prominent and well known in rural markets, and would benefit from a targeted approach
    [Show full text]
  • Federal Register/Vol. 79, No. 211/Friday, October 31, 2014/Notices
    64784 Federal Register / Vol. 79, No. 211 / Friday, October 31, 2014 / Notices FEDERAL HOUSING FINANCE fhfa.gov or 202–658–9266, Office of certified as community development AGENCY Housing and Regulatory Policy, Division financial institutions (CDFIs) are of Housing Mission and Goals, Federal deemed to be in compliance with the [No. 2014–N–13] Housing Finance Agency, Ninth Floor, community support requirements and Federal Home Loan Bank Members 400 Seventh Street SW., Washington, are not subject to periodic community Selected for Community Support DC 20024. support review, unless the CDFI Review 2014–2015 Review Cycle—4th SUPPLEMENTARY INFORMATION: member is also an insured depository institution or a CDFI credit union. 12 Round I. Selection for Community Support CFR 1290.2(e). AGENCY: Federal Housing Finance Review Under the regulation, FHFA selects Agency. Section 10(g)(1) of the Federal Home approximately one-eighth of the ACTION: Notice. Loan Bank Act (Bank Act) requires members in each Bank district for FHFA to promulgate regulations community support review each SUMMARY: The Federal Housing Finance establishing standards of community calendar quarter. 12 CFR 1290.2(a). Agency (FHFA) is announcing the investment or service that Bank FHFA will not review an institution’s Federal Home Loan Bank (Bank) members must meet in order to community support performance until it members it has selected for the 2014– maintain access to long-term Bank has been a Bank member for at least one 2015 Review Cycle—4th Round under advances. See 12 U.S.C. 1430(g)(1). The year. Selection for review is not, nor FHFA’s community support regulations promulgated by FHFA must should it be construed as, any requirements regulation.
    [Show full text]
  • Disclosure 1
    ANNUAL REPORT 2012 Social Responsibility Vision MAPFRE wants to be the most trusted global insurance company Mission We are a multinational team that continuously strives to improve our service and develop the best relationship possible with our customers, distributors, suppliers, shareholders and Society Values SOLVENCY INTEGRITY SERVICE VOCATION INNOVATIVE LEADERSHIP COMMITTED TEAM Values SOLVENCY Financial strength with sustainable results. International diversification and consolidation in various markets. INTEGRITY Ethics govern the behaviour of all personnel. Socially responsible focus in all of our activities. SERVICE VOCATION Constant search for excellence in the development of our activities. Continuous initiatives focused on minding our relationship with our customers. INNOVATIVE LEADERSHIP Willingness to surpass ourselves and to constantly improve. Useful technology for servicing the businesses and their objectives. COMMITTED TEAM Total team commitment with MAPFRE’s project. Constant training and development of the team’s capabilities and skills. ANNUAL REPORT 2012 Social Responsibility Table of contents 2 1. Chairman’s Letter 4 4. MAPFRE’s social dimension 26 2. General Information 6 MAPFRE and its employees 27 MAPFRE and its customers 38 Presence 8 MAPFRE and its shareholders 55 MAPFRE Group’s corporate organization chart 9 MAPFRE and the professionals and entities Key economic figures 10 that help distribute products 57 Governing Bodies 11 MAPFRE and its suppliers 62 3. MAPFRE and Corporate Social 5. MAPFRE’s environmental
    [Show full text]