OV-betalen for international travellers arriving at an airport in the Netherlands Analysis report, March 2016 Expertise Centre for E-ticketing in Public Transport Larissa Q. Lehr Faculty of Faculty Industrial Design Engineering OV-betalen for international travellers arriving at an airport in the Netherlands Analysis report March 2016 Delft University of Technology This report is part of the Expertise Centre for E-Ticketing in Public Transport March 2016 Author Larissa Q. Lehr Project coordination Dr.ir. J.I. van Kuijk
[email protected] Project execution Larissa Q. Lehr, MSc Academic supervisors Dr.ir. M.S. Kleinsmann Dr.ir. J.I. van Kuijk Project partners Connexxion (bus transport operator to and from Schiphol airport and Amsterdam’s surroundings) GVB (Gemeentelijk Vervoerbedrijf, Amsterdam’s municipal transport operator) KLM (Koninklijke Luchtvaart Maatschappij N.V., in in English Royal Dutch Airlines, the largest Dutch carrier airline) NS (Nederlandse Spoorwegen, in English Dutch Railways, which is the primary Dutch rail transport operator) RET (Rotterdamse Elektrische Tram, Rotterdam’s municipal transport operator) Schiphol Group (which operates Schiphol airport and Rotterdam - The Hague airport) 3 Contents List of Abbreviations 7 List of Definitions 8 Executive Summary 10 01 - Introduction 14 1.1 Project Setup 16 1.2 Relevance: OV-betalen for international travellers arriving at an airport 17 1.3 Problem Statement 20 1.4 Project Goal 20 1.5 Vision & Mission 20 1.6 Method: Research Phase 21 02 - Literature Research 24 2.1 Introduction