"...Defend the Needy and the Poor!" Proverbs 31:9

"...defend the needy and the poor!" Proverbs 31:9

annual report 2015–2016 CATHOLIC CHARITIES BUREAU, INC. | DIOCESE OF ST. AUGUSTINE the mission of Catholic Charities is to provide services to anyone in need, regardless of race or religion; to advocate justice, human dignity and quality of life; and to call all people to join in these efforts— thereby reflecting the compassion of God in Christ.

MESSAGE FROM THE PRESIDENT AND DIOCESAN DIRECTOR

"mercy the disposition to be kind and forgiving. Founded on compassion, putting this feeling into practice with a readiness to assist, is therefore the ready willingness: to help anyone in need.” As we conclude the Year of Mercy, we believe Catholic Charities has answered Pope Francis’ call and desire during this past year to be attentive to the needs of the poor, the suffering, and the lonely.

The Corporal Works of Mercy are actions we perform to extend God’s compassion and mercy to those in need: feeding the hungry, sheltering the homeless, clothing the naked, visiting the sick and imprisoned, burying the dead, and giving alms to the poor. These Corporal Works of Mercy are the foundation of Catholic Charities. The following pages of our 2015–2016 Annual Report give witness to the acts of mercy practiced on a daily basis in our agency. As we reflect upon the services provided, whether it be to a newly arrived refugee to our country, a young woman choosing to place her child with an adoptive family, a camper at Camp I Am Special, or a young family struggling to meet their basic needs, the dignity of each person is our top priority.

Today, the Catholic Charities network has four regional offices, located in Gainesville, Jacksonville, Lake City, and St. Augustine. Although the services may vary from site to site, the goal of our programs in each office and satellite location is to respond to the unique needs of the communities we serve. It is our Catholic identity and Catholic Social Teaching that call upon us to see Jesus in the face of the poor.

As Pope Francis tells us that “even the weakest and most vulnerable, the sick, the old, the unborn, and the poor, are masterpieces of God’s creation, made in his own image, destined to live forever, and deserving of the utmost reverence and respect.” This is what grounds our daily work: works of mercy that could not be possible without the commitment of many individuals. We are blessed with dedicated staff, generous donors, engaged volunteers, and supportive community partners. We could not provide the services of our agency without the investment of so many.

Thank you for being partners with us as we strive daily to put compassion into action. May God bless you and those you love. In Charity for all, annual report 2015–2016 annual report CHARITIES BUREAU, INC. CATHOLIC ccbdosa.org 1 Most Reverend Felipe J. Estevez, S.T.D. Laura Hickey, Diocesan Director/CEO Bishop of St. Augustine Catholic Charities Bureau, Inc. Our agency served a total of

71,444individuals through the four regional offices.

FINANCIAL SUMMARY

FISCAL ACCOUNTABILITY The agency oversees and safeguards the assets of Catholic Charities in adherence with best accounting principles, practices, and theories. As a good steward of donations and grants, Catholic Charities is committed to providing transparency and accountability to donors and funders. The agency’s CFO provides up-to-date financial recording and reporting, including regional and annual budgets, necessary schedules, and financial analysis to management and the finance committee of the board of directors. An independent annual audit is performed and reviewed by the finance committee of the board of directors.

2015–16 REVENUE 2015–16 EXPENSES ccbdosa.org CATHOLIC CHARITIES BUREAU, INC. annual report 2015–2016 $11,570,453 $11,570,453

3.25% PROGRAM SERVICE FEES 85.31% PROGRAM SERVICES 41.09% CONTRIBUTIONS 1.01% OTHER INCOME

5.76% SPECIAL EVENTS 36.79% GRANTS 9.01% ADMINISTRATION 5.68% FUNDRAISING 12.10% DIOCESAN SUPPORT

2 The agency provided services to over 71,444 individuals in 17 counties: Duval, Clay, Baker, St. John’s, Nassau, Flagler, Putnam, Alachua, Bradford, Dixie, Gilchrest, Levy, agency highlights Union, Columbia, Hamilton, Lafayette, and Suwannee.

17,535 INDIVIDUALS 3,544 INDIVIDUALS 421 INDIVIDUALS Emergency Financial Assistance Refugee Programs assisted Camp I Am Special provided overnight helped individuals in a variety of refugees in establishing their camp experiences for children, ways, including helping to pay for lives in freedom and peace, and teenagers, and young adults with rent, utilities, school supplies, and in making the U.S. their new home. disabilities in a safe and secure other critical needs. environment; respite for parents and families; and a meaningful volunteer experience for high school and college "We pray for a heart which will embrace immigrants. God students and adults. will judge us upon how we have treated the most needy. " -Pope Francis

710 INDIVIDUALS 719 INDIVIDUALS 458 INDIVIDUALS Pro-Life Services Farm Workers’ Ministry assisted Legalization and (Pregnancy, Adoption, and Post-Adoption) farm worker families with food, Immigration Services helped 719 clothing, utilities, advocacy, and individuals’ hopes become reality— 122 individuals made the choice to other needed services. some found a home in the U.S., bring new lives to this world. some brought long-awaited family members home, some began to 239 people gave children a place work. All lives were enhanced. in their hearts and homes. annual report 2015–2016 annual report CHARITIES BUREAU, INC. CATHOLIC ccbdosa.org 97 sought to reconnect with their 3 parents and/or children. Self-Sufficiency Programs Holiday Assistance Pounds of Food (Workforce Development and Bridges to Prosperity) 8,594 INDIVIDUALS 1,518,782 INDIVIDUALS 321 Helped families and children to Food was provided to individuals Through the Workforce Development enjoy and celebrate the holidays. and families through our pantries, Program, 171 individuals received mobile outreaches, and food bank. help in overcoming barriers to employment. Through Bridges to Prosperity, 150 individuals learned how to fill their lives with meaning and hope, and began their journeys to a bright future.

Food and Pantry Assistance and Rural Catholic Charities Mobile Outreach 67 PARISHES 38,099 INDIVIDUALS Our parishes worked closely with 67 parishes and Catholic schools Individuals and families in Weekend Hunger Backpack Programs around the 17 counties of the impoverished rural areas were able Diocese of St. Augustine. They to put food on their tables and collected for food drives at their 1,043 CHILDREN feed their families, thanks to Food parishes, supplied a significant Pantry Assistance and Rural Mobile We prevented children from going amount of food for our pantries, Outreach. hungry during weekends and and provided furniture and other holidays by supplying them with donations for our newly arrived backpacks filled with nutritious refugee families, gifts for holiday food to take home. programs, donations of cash,

assistance during food distributions ccbdosa.org CATHOLIC CHARITIES BUREAU, INC. annual report 2015–2016 and rural outreaches, and more. we couldn't do this without you! 105 Employees + 1,177 Volunteers Putting Compassion Into Action = 70,888 INDIVIDUALS WHOSE NEEDS WERE MET AND LIVES WERE ENHANCED.

AGENCY LEADERSHIP: Laura M. Hickey, ACSW – Diocesan Director/CEO Anita A. Hassell, MBA – Chief Operating Officer MaryEdda Day, MBA, CPA – Chief Fiscal Officer 4 "We Christians are called to confront the poverty of our brothers and sisters, to touch it, to make it our own and regional offices to take practical steps to alleviate it." -Pope Francis

LAKE CITY JACKSONVILLE 4 REGIONAL OFFICE 1REGIONAL OFFICE Suzanne Edwards Lauren Weedon Hopkins, CFRE Regional Director Regional Director

PROVIDES SERVICES IN: PROVIDES SERVICES IN: BAKER, CLAY, COLUMBIA, HAMILTON, DUVAL, NASSAU, AND NORTHERN LAFAYETTE, SUWANNEE ST. JOHNS COUNTIES. AND UNION COUNTIES. Regional Office is located at: Regional Office is located at: 134 E. Church Street 553 NW Railroad Street Jacksonville, FL 32202 Lake City, FL 32055 (904) 354-4846 (386) 754-9180 ccbjax.org catholiccharitieslakecity.org

ST. AUGUSTINE 3 REGIONAL OFFICE GAINESVILLE Mary Kelley Kryzwick 2 REGIONAL OFFICE Regional Director John C. Barli Regional Director PROVIDES SERVICES IN: FLAGLER, PUTNAM AND PROVIDES SERVICES IN: ST. JOHNS COUNTIES. ALACHUA, BRADFORD, Regional Office is located at: DIXIE, GILCHRIST AND 3940 Lewis Speedway, Suite 2103 LEVY COUNTIES. St. Augustine, FL 32084 Regional Office (904) 829-6300 is located at: ccbstaug.org 1701 NE 9th Street Gainesville, FL 32609 Second location: (352) 372-0294 1000 Husson Avenue catholiccharitiesgainesville.org Palatka, FL 32177 (386) 328-2333 annual report 2015–2016 annual report CHARITIES BUREAU, INC. CATHOLIC ccbdosa.org 5 Our personnel The agency expressed consistently enjoys We provided 93% 99% SATISFACTION CONSUMER $2,552,240 WORKING FOR SATISFACTION IN DIRECT FINANCIAL ASSISTANCE OUR AGENCY

Whoever oppresses the poor shows CATHOLIC CHARITIES BUREAU, INC. contempt for their Maker, but whoever Diocese of St. Augustine BOARD OF DIRECTORS 2016 is kind to the needy honors God. OFFICERS: Bishop Felipe J. Estévez -Proverbs 14:31 President and Chair Laura M. Hickey Secretary/Treasurer/Diocesan Director

BOARD MEMBERS:

Lisa Adel ccbdosa.org CATHOLIC CHARITIES BUREAU, INC. annual report 2015–2016 Ricky Bedoya Jim Denkler Rev. William Kelly Sister Ann Kuhn CCUSA - the National Office for one of the nation’s largest social service networks. Eileen Marzak Member agencies and institutions nationwide provide vital social services to over Sally Moses 10 million people in need, regardless of their religious, social, or economic backgrounds. Jeff Mouhalis Rev. Guy Noonan A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION FOR Lisa Obringer CATHOLIC CHARITIES BUREAU, INC., A FLORIDA-BASED NONPROFIT CORPORATION Dr. Christopher Pratt (REGISTRATION # CH5388), MAY BE OBTAINED FROM THE DIVISION OF CONSUMER Martin Redmond SERVICES BY CALLING, TOLL-FREE, 1-800-HELP-FLA (435-7352) WITHIN THE STATE OR BY Alicia Somers VISITING WWW.800HELPFLA.COM. REGISTRATION DOES NOT IMPLY ENDORSEMENT, Deacon David Williams APPROVAL, OR RECOMMENDATION BY THE STATE. 6 "Serving is the way that mission is carried out, the only way to be a disciple of Jesus." -Pope Francis

regional office services provided: Jacksonville ccbjax.org

Emergency Financial Assistance Refugee Resettlement Programs Camp I Am Special Legalization and Immigration Services

13,559 INDIVIDUALS 3,544 INDIVIDUALS 421 INDIVIDUALS 719 INDIVIDUALS Of our Emergency Assistance Partnering with local service The American Camp Association A two-year commitment from clients, 98% developed a housing providers, the Refuge Resettlement (ACA) now recognizes Camp I Am Catholic Legal Immigration Network stability plan. We provided 107 Program expanded health and Special as an accredited program. (CLINIC) enabled us to hire a new veterans with rapid rehousing and mental health training for refugees staff member to focus on community intensive case management services to include workshops in Health outreach and to reach more people through our Supportive Services for and Mental Health; summer camp in need. Veterans Families (SSVF) program. for teen girls from Afghanistan and Burma; conflict management; therapeutic arts; and relaxation techniques, all leading participants to positively imagine themselves Our office served a total of and their new lives here in the United States. annual report 2015–2016 annual report CHARITIES BUREAU, INC. CATHOLIC ccbdosa.org 7 26,440 individuals in the counties we serve. Holiday Assistance Food Pantry Pounds of Food Workforce Development 799 INDIVIDUALS 7,227 INDIVIDUALS 135,951 GIVEN OUT 171 INDIVIDUALS The SunTrust Foundation partnered with Catholic Charities USA to recognize our Workforce Development initiative as a model program. We were invited to share our best practices 3.69% PROGRAM SERVICE FEES 0.66% MISCELLANEOUS at the CCUSA Partners in Excellence conference. ccbdosa.org CATHOLIC CHARITIES BUREAU, INC. annual report 2015–2016

57.38% GRANTS 23.82% CONTRIBUTIONS 8.38% DIOCESAN SUPPORT 6.07% FUNDRAISING

.03% PREGNANCY 29.26% REFUGEE RESETTLEMENT 7.47% CAMP I AM SPECIAL

3.39% LEGALIZATION

4% ADMINISTRATION 44.6% EMERGENCY ASSISTANCE 3.25% WORKFORCE 8% FUNDRAISING 8 "If you can't feed a hundred people,

then feed just one." -Saint Mother Teresa

regional office services provided: Gainesville catholiccharitiesgainesville.org

Emergency Financial Assistance Food Assistance and Weekend Hunger Bridges to Prosperity Rural Mobile Food Outreach Backpack Program 2,459 INDIVIDUALS INDIVIDUALS INDIVIDUALS CHILDREN 150 Our Emergency Assistance Program 13,600 740 has been fortunate, receiving This year, through the generosity Weekend Hunger Backpack funding from United Way of North of our donors, our Rural Mobile Program has added two new Central Florida, Alachua County Outreach Program was able to schools this year, growing CAPP, and FEMA this year, enabling expand to serve residents of the total number to 17. One us to help pay utility bills, pay Inglis and Bronson in Levy County, in four children in Alachua the rent for a family that has just making an impact in the lives County is food insecure, lost their income, and help with of individuals and families by so the growth of the prescription assistance for those supplying them with items such as program continues. struggling to make ends meet. food, school supplies, personal care items, and holiday food baskets.

Our office served a total of annual report 2015–2016 annual report CHARITIES BUREAU, INC. CATHOLIC ccbdosa.org 9 18,262individuals in the counties we serve. Catholic Charities - Caring Adoption Program Holiday Assistance Pounds of Food Choices Pregnancy Program 239 INDIVIDUALS 855 INDIVIDUALS 129,649 GIVEN OUT 122 INDIVIDUALS Caring Choices Programs (Pregnancy and Adoption), besides covering 17 diocesan "Today, too, children are a sign. They are a sign of hope, a sign of counties, also cover Volusia, life, but also a "diagnostic" sign–­ a marker indicating the health of Marion, and Lake Counties. families, society, and the entire world. Wherever children are accepted, Post-Adoption Program loved, cared for, and protected, the family is healthy, society is more 97 INDIVIDUALS healthy and the world is more human." -Pope Francis ccbdosa.org CATHOLIC CHARITIES BUREAU, INC. annual report 2015–2016

7.88% ADMINISTRATION 12.28% DIOCESAN SUPPORT 27.48% EMERGENCY ASSISTANCE 5.91% FUNDRAISING 37.73% CONTRIBUTIONS 8.88% FUNDRAISING 11.90% HOPWA

.10% MISCELLANEOUS 4.11% FAITH

34.38% GRANTS 6.63% PROGRAM SERVICE FEES 19.64% RYAN WHITE 5.10% WHBP 9.38% ADOPTION 5.30% PREGNANCY 3.30% BRIDGES 10 "Work is fundamental to the dignity of a person. Work, to use an image, 'anoints' us with dignity, fills us with dignity, makes us similar to God, who has worked and still works, who always acts..." -Pope Francis

Lake City regional office services provided: catholiccharitieslakecity.org

Emergency Financial Assistance Food Assistance and Holiday Assistance Rural Mobile Food Outreach 254 INDIVIDUALS 3,697 INDIVIDUALS 12,811 INDIVIDUALS We were blessed by two donors who paid in full for 2.5 acres of property with an existing 14,000 sq. ft. warehouse to house our Food Bank and our program offices. This donation enables us to centralize our resources, and helps our staff assist with the Florida Gateway Food Bank Program. Weekend Hunger Columbia County Tough Backpack Program We installed a drive-in cooler and freezer in our Food Bank, which gave us the ability to take in fresh produce and additional dairy, meats, and Enough to Wear Pink perishable products in larger quantities. 160 CHILDREN 62 INDIVIDUALS

Our office served a total of annual report 2015–2016 annual report CHARITIES BUREAU, INC. CATHOLIC ccbdosa.org 11 16,984 individuals in the counties we serve. "I would rather make mistakes

Pounds of Food Pounds of Food through Florida in kindness and Gateway Food Bank 252,409 GIVEN OUT compassion than work 948,048 GIVEN OUT We continue to collaborate with several national corporations and foundations, which miracles in unkindness increases our ability to meet the needs of the food-insecure families within the five rural counties we serve. and hardness." -Saint Mother Teresa ccbdosa.org CATHOLIC CHARITIES BUREAU, INC. annual report 2015–2016

2.96% DIOCESAN SUPPORT 88.87% CONTRIBUTIONS 1.61% MISCELLANEOUS 1.91% ADMINISTRATION 20.69% EMERGENCY ASSISTANCE

5.08% GRANTS 1.48% FUNDRAISING 76.37% FOOD BANK 1.03% FUNDRAISING 12 "Let us leave a spare place at our table: a place for those who lack the basics, who are alone." -Pope Francis

St. Augustine regional office services provided: ccbstaug.org

Emergency Financial Weekend Hunger Care and Share Program Farm Workers Ministry and Assistance Backpack Program 165 INDIVIDUALS 710 INDIVIDUALS 886 INDIVIDUALS 143 CHILDREN The Back Roads Program (mobile Our Weekend Hunger outreach) had its first distribution Backpack Program continues on March 16, 2016. We are to increase. During the "Let us leave a spare place at continuing to distribute bags of dry 2015-2016 school year, we goods, pastries, breads, diapers, distributed food to 143 wipes, and hygiene products twice children. We are increasing our table a place for those who monthly in Flagler and Putnam the number of children we are : counties. impacting for the 2016-2017 school year to 250 children. lack the basics, who are alone." -Pope Francis Our office served a total of annual report 2015–2016 annual report CHARITIES BUREAU, INC. CATHOLIC ccbdosa.org 13 9,758individuals in the counties we serve. Reunification Program Holiday and Special Assistance Pounds of Food

150 INDIVIDUALS 3,243 INDIVIDUALS 52,725 GIVEN OUT "Even the weakest and most vulnerable, the sick, the old, the unborn and the poor, are masterpieces of God 's creation, made in his own Food Assistance image, destined to live forever, and deserving of the 4,461 INDIVIDUALS utmost reverence and respect." -Pope Francis ccbdosa.org CATHOLIC CHARITIES BUREAU, INC. annual report 2015 – 2016

22.13% DIOCESAN SUPPORT 1.76% MISCELLANEOUS 72.29% EMERGENCY ASSISTANCE 13.84% FARM WORKERS

29.04% GRANTS 33.86% CONTRIBUTIONS 7.56% ADMINISTRATION 6.31% FUNDRAISING 13.21% FUNDRAISING 14 ACCREDITATION The Council on Accreditation (COA) is an international, independent, not-for-profit, child- and family-service and behavioral health care accrediting organization. Currently, COA accredits or is in the process of accrediting more than 2,000 private and public organizations or programs that serve more than 7 million individuals and families in the United States, Canada, Bermuda, Belgium, Cuba, Germany, Italy, Japan, Puerto Rico, South Korea, the Phillippines, and the United Kingdom.

Catholic Charities Bureau, Inc., has been accredited by the Council on Accreditation (COA) since 2007. COA accreditation is both a significant achievement and a powerful promise. It means that we have met rigorous, internationally recognized standards of excellence – in the quality of our services, as well as the quality of our management.

Our accreditation was achieved under the thorough examination of COA – the leading accreditor of social service and behavioral health care organizations in the world. COA accreditation provides us with important advantages: • Assurance of the credibility of our programs and services • Confirmation of our integrity as an organization • Confidence in the quality of services we deliver and in our dedication to continuous achievement

Our COA accreditation is an objective, reliable, and ongoing verification that we are an organization you can trust and rely on. It is one more way that we are demonstrating our commitment to providing our communities with the best-practice services!

annual report 2015–2016 CATHOLIC CHARITIES BUREAU, INC. | DIOCESE OF ST. AUGUSTINE

134 E. Church St., Jacksonville, FL 32202 904.899.5500 • ccbdosa.org