Crossrail Governance Organisation for Delivery
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The Operator's Story Appendix
Railway and Transport Strategy Centre The Operator’s Story Appendix: London’s Story © World Bank / Imperial College London Property of the World Bank and the RTSC at Imperial College London Community of Metros CoMET The Operator’s Story: Notes from London Case Study Interviews February 2017 Purpose The purpose of this document is to provide a permanent record for the researchers of what was said by people interviewed for ‘The Operator’s Story’ in London. These notes are based upon 14 meetings between 6th-9th October 2015, plus one further meeting in January 2016. This document will ultimately form an appendix to the final report for ‘The Operator’s Story’ piece Although the findings have been arranged and structured by Imperial College London, they remain a collation of thoughts and statements from interviewees, and continue to be the opinions of those interviewed, rather than of Imperial College London. Prefacing the notes is a summary of Imperial College’s key findings based on comments made, which will be drawn out further in the final report for ‘The Operator’s Story’. Method This content is a collation in note form of views expressed in the interviews that were conducted for this study. Comments are not attributed to specific individuals, as agreed with the interviewees and TfL. However, in some cases it is noted that a comment was made by an individual external not employed by TfL (‘external commentator’), where it is appropriate to draw a distinction between views expressed by TfL themselves and those expressed about their organisation. -
Accessible Travel Policy Document (Large Print
Accessible Travel Policy Great Northern GATWICK SOUTHERN ThamesLink EXPRESS WE’RE WITH YOU 1 Contents 3 A. Commitments to providing assistance 6 A.1 Booking and providing assistance 15 A.2 Information Provision 26 A.3 Ticketing & fares 30 A.4 Alternative accessible transport 32 A.5 Scooters & mobility aids 34 A.6 Delays, disruption and emergencies 36 A.7 Station facilities 38 A.8 Redress 39 B. Strategy and management 39 B.1 Strategy 39 B.2 Management arrangements 42 B.3 Monitoring & evaluation 46 B.4 Access improvements 48 B.5 Working with disabled customers, local communities and local authorities 51 B.6 Staff training 2 A. Commitments to providing assistance Govia Thameslink Railway (GTR) is the parent company for the following train companies. It runs the largest rail network in the country, operating services across the south-east of England under the following brands: Southern Extensive network from London to stations across Sussex and Surrey, the south coast and suburban ‘metro’ services across south London and to Milton Keynes via Watford Junction. Gatwick Express Direct services between London Victoria and Gatwick Airport (and some services towards Brighton). Thameslink Network of services linking many stations north of London such as Bedford, Cambridge, Peterborough, St Albans with destinations south of the River Thames via St Pancras International such as London Bridge, East Croydon, Sutton, Gatwick Airport, Brighton, Horsham and Rainham (Kent). Great Northern Services from London King’s Cross to Peterborough, King’s Lynn via Cambridge and suburban services from Moorgate towards Hertford North, Welwyn Garden City and Stevenage. -
The Connected Train
ascent Thought leadership from Atos white paper The Connected Train Your business technologists. Powering progress All around the world Atos is bringing connectivity to places where it has never been envisaged, delivering benefit to both business and user. We make sure that people have access to the right information no matter what their activity or context. Global rail is a major research area led by our experience in the UK where we have significant heritage and ‘on the ground’ vision. With travelers, operators and nation states demanding high bandwidth to improve passenger experience and drive business efficiencies we are defining a new economic and technical model that gives passengers free WiFi without the rail industry carrying operational cost. Furthermore we are focused on the true business benefit to all parties in the rail industry; revenue and margin drivers are at the core of our proposition. This paper outlines a blueprint for this service called The Connected Train. We examine the nature of the proposition by posing and answering a number of questions. Published in April 2014 © Atos, 2014, all rights reserved. The contents of this white paper is owned by Atos. You may not use or reproduce it in any type of media, unless you have been granted prior written consent thereto by a competent person authorized to represent Atos for such purpose. 2 Ascent / The Connected Train The Connected Train Contents 04 11 What is The Connected Train? How much bandwidth does a passenger need? 05 What is the value chain? 12 How much bandwidth -
Passengers Charter January 2021
Passenger’s Charter Our promise to keep our promises. Valid from January 2021 chilternrailways.co.uk Contents Getting in touch with us How to provide feedback Chiltern Railways Customer Services, Banbury ICC, Merton Street, Banbury, Oxfordshire OX16 4RN Getting in touch with us 1 Tel: 03456 005 165 Mondays to Fridays, 0830 to 1730. Introduction 2 Fax: 01926 729 914 How to find out information 2 www.chilternrailways.co.uk FREEPOST Chiltern Railways Online and by phone 2 Twitter: @chilternrailway Facebook: Chiltern Railways In person 2 Not all of the stations we call at are run Tickets 3 by Chiltern Railways. If the matter Buying in person 3 concerns one of the stations below, you should contact the relevant Train Buying online 3 Company. Buying by telephone 3 Stations from Widney Manor to Discounted tickets 3 Kidderminster inclusive (except Solihull and Birmingham Moor St which are run Oyster cards 3-4 by Chiltern), and from Claverdon to Stratford-upon-Avon inclusive are run by Ticket refunds 4-5 West Midlands Railway. Contact Penalty fares 5 their Customer Relations at Freepost WEST MIDLANDS RAIL Route network map 6 CUSTOMER RELATIONS Tel: 0333 311 0039 Train punctuality and reliability 7 www.westmidlandsrailway.com Void days compensation 7 Stations from Harrow-on-the-Hill to Useful information 7 Amersham inclusive and the ticket offices at South Ruislip and West Ruislip Accessibility assistance 7-8 are run by Transport for London; contact their Customer Services at 4th Floor, 14 Lost Property 8 Pier Walk, London, SE10 0ES Our staff 8 Tel: 0343 222 1234 www.tfl.gov.uk Our trains 9 Stations from Oxford to Heyford If your train is late 9-10 inclusive are run by Great Western Season Ticket renewal discount 10 Railway; contact their Customer Relations at Freepost RSKT-AHAZ-SLRH, Planned disruption/engineering works 10 Plymouth, PL4 6AB General information and other help 11 Tel: 0345 7000 125 11 www. -
Competitive Tendering of Rail Services EUROPEAN CONFERENCE of MINISTERS of TRANSPORT (ECMT)
Competitive EUROPEAN CONFERENCE OF MINISTERS OF TRANSPORT Tendering of Rail Competitive tendering Services provides a way to introduce Competitive competition to railways whilst preserving an integrated network of services. It has been used for freight Tendering railways in some countries but is particularly attractive for passenger networks when subsidised services make competition of Rail between trains serving the same routes difficult or impossible to organise. Services Governments promote competition in railways to Competitive Tendering reduce costs, not least to the tax payer, and to improve levels of service to customers. Concessions are also designed to bring much needed private capital into the rail industry. The success of competitive tendering in achieving these outcomes depends critically on the way risks are assigned between the government and private train operators. It also depends on the transparency and durability of the regulatory framework established to protect both the public interest and the interests of concession holders, and on the incentives created by franchise agreements. This report examines experience to date from around the world in competitively tendering rail services. It seeks to draw lessons for effective design of concessions and regulation from both of the successful and less successful cases examined. The work RailServices is based on detailed examinations by leading experts of the experience of passenger rail concessions in the United Kingdom, Australia, Germany, Sweden and the Netherlands. It also -
London Overground Key Statistics
Delays and 2018-19 Punctuality and complaints percentage of total with variance to last year delays attributed to: Complaints rate Complaints Delay minutes and % of total, attributed to: London Overground Trains planned answered within (per 100k NR-on-TOC TOC-on-Self TOC-on-TOC passenger journeys) 20 working days Key Statistics - Table 2.14 522,369 0.7 94.6% 164,224 89,536 54,779 +4.0% 53.2% 29.0% 17.8% Publication date: 09 July 2019 -60.5% -2.2 pp Complaints rate Complaints answered in Owner Group: Delays by category group 2018-19 % change (per 100k passenger journeys) 20 working days Arriva Rail London Total delays 308,539 +17.0% NR-on-TOC 164,224 +2.8% Franchise start date: External 28,249 +29.8% 13 November 2016 Network Management / Other 56,173 -19.3% Franchise end date: Non-Track Assets 41,872 +30.5% 25 May 2024 Severe weather, autumn & structures 17,226 +41.7% Track 20,641 -14.1% Number of employees Number of stations TOC-on-Self Within 5 minutes Within 10 minutes 89,536 +80.1% managed Right time (MAA) 1,451 (MAA) (MAA) Fleet 30,616 +53.2% 81 Operations 5,695 +181.4% +0.8% 93.8% 95.7% 79.4% Stations 26,772 +150.6% Compared -0.5 pp -0.8 pp +1.1 pp to last TOC Other 10,636 +16.7% year Significantly late CaSL (MAA) Cancelled (MAA) Traincrew 15,798 +100.4% (MAA) TOC-on-TOC 54,779 +0.9% 3.8% 0.0% 3.8% Fleet 19,080 -16.8% +0.8 pp +0.0 pp +0.8 pp Operations 6,921 +41.8% Compared to last year PPM MAA CaSL MAA Stations 4,586 -3.8% TOC Other 12,682 +12.8% Passenger journeys 188.1 m -0.9% (millions) Traincrew 11,510 +9.8% Passenger kilometres % Change on last year (millions) 1,287.6 m -0.7% Green - Less than last year Passenger train kilometres (millions) 8.7 m +6.4% Red - More than last year Route kilometres 167.4 km +0.0% Delay minute totals may differ from the sum of the aggregated operated categories due to other miscellaneous categories being included. -
John Self Obe
JOHN SELF OBE WWW.FCPWORLD.NET KEY SKILLS JOHN SELF has nearly 50 years experience in metro and railway Rail engineering, rolling operations, senior management, engineering and advisory roles. He stock, operations, rail joined London Underground as a trainee and rose through the ranks safety, benchmarking, PPPs, franchises, to become General Manager of some of the busiest lines. He then concessions moved to the national rail industry, as Director of Safety at the EMPLOYMENT Strategic Rail Authority, and then served as the first Chief Executive 2004-current Partner, First of the newly created Rail Safety and Standards Board. Recently, John has been Class Partnerships Ltd, UK advising Transport for London and private sector franchise bidders on the London 2003-2004 Interim Chief Overground and Crossrail projects and has assisted Eko Rail with development of Executive, Rail Safety and plans for the Lagos Metro. Standards Board, UK 2000-2003 Director, Safety, He has managed large operating budgets and diverse front line workforces, Strategic Rail Authority, UK delivering regular and reliable services, safely, while achieving significant 1997-2000 President, productivity improvements and efficiencies. CoMET From its formation, John was active in the educational activities of the Institution of 1966-2000 London Underground Limited, UK - Railway Operators, and is a former chair of the Education and Professional General Manager, Jubilee Development Committee and was Lead Tutor for the modules on safety and and East London Lines, engineering. -
Govia Thameslink Railway PDF 61 KB
Subject: Govia Thameslink Railway Report to: Transport Committee Report of: Executive Director of Secretariat Date: 25 June 2018 This report will be considered in public 1. Summary 1.1 This report sets out the background to a discussion with Govia Thameslink Railway on the implementation of its new timetable. 2. Recommendation 2.1 That the Committee notes the report as background to putting questions to guests on the new Govia Thameslink Railway timetable, and notes the discussion. 3. Background 3.1 Govia Thameslink Railway (GTR) is the train operating company that holds the Thameslink, Southern and Great Northern rail franchise. It runs each of these services, as well as the Gatwick Express service. GTR’s parent company is Govia, which also owns Southeastern trains. Govia is majority- owned by the Go-Ahead Group. 3.2 GTR introduced a new timetable across all of its services in May 2018, to accommodate the expansion of Thameslink services. Severe disruptions to services have been experienced since this time, with the company bringing in a reduced timetable in early June. 4. Issues for Consideration 4.1 The Committee will use today’s meeting to discuss the new timetable, reasons for disruptions and ways problems can be addressed. The following guests have been invited: Nick Brown, Chief Operating Officer, Govia Thameslink Railway; and John Halsall, Route Managing Director (South East), Network Rail. City Hall, The Queen’s Walk, London SE1 2AA Enquiries: 020 7983 4100 minicom: 020 7983 4458 www.london.gov.uk 5. Legal Implications 5.1 The Committee has the power to do what is recommended in this report. -
Tony Meadows Associates
Tony Meadows Associates Tony Meadows Associates provides architectural design and technical development services to support the emergence and delivery of transport infrastructure tma tony meadows associates www.tma.uk.com tma Capability Tony Meadows Associates provides architectural design and technical development services to support the emergence and delivery of transport infrastructure. We have been exclusively committed to the design of transport infrastructure since 1986, and are the only architectural design practice with this pedigree. We are based in Central London with ready access to our clients, our sub-consultants, the services we require to operate and the authorities that approve our work. We comprise architects and planners with unparalleled experience in the development of transport infrastructure, with skills in construction planning and design management, and with proven reliability in the transport industry’s approvals processes. We have a long-term relationship with our sub-consultant supply chain and the major engineering companies in the sector, allowing us to rapidly compile and deliver a bespoke multi-disciplinary service to transport infrastructure projects. We are currently rolling out several transport projects as design team leaders and coordinators in the emerging world of Building Information Management, having been at the forefront of computing in design since our inception. tony meadows associates www.tma.uk.com tma Services Design Services Delivery Services Scope Development and Peer Reviews Design Team -
NQ.PA.15. Heritage Assessment – July 2020
NQ.PA.15 NQ.LBC.03 North Quay Heritage Assessment Peter Stewart Consultancy July 2020 North Quay – Heritage Assessment Contents Executive Summary 1 1 Introduction 3 2 Heritage planning policy and guidance 7 3 The Site and its heritage context 15 4 Assessment of effect of proposals 34 5 Conclusion 41 Appendix 1 Abbreviations 43 July 2020 | 1 North Quay – Heritage Assessment Executive Summary This Heritage Assessment has been prepared in support of the application proposals for the Site, which is located in Canary Wharf, in the London Borough of Tower Hamlets (”LBTH”). The assessment considers the effect of the Proposed Development in the context of heritage legislation and policy on a number of designated heritage assets, all of which are less than 500m from the boundary of the Site. These designated heritage assets have been identified as those which could be potentially affected, in terms of their ‘significance’ as defined in the NPPF, as a result of development on the Site. It should be read in conjunction with the Built Heritage Assessment (“BHA”), which assesses the effect of the Proposed Development on the setting of heritage assets in the wider area, and the Townscape and visual impact assessment (“TVIA”), both within the Environmental Statement Volume II (ref NQ.PA.08 Vol. 2), also prepared by Peter Stewart Consultancy. A section of the grade I listed Dock wall runs below ground through the Site. This aspect of the project is assessed in detail in the Archaeological Desk Based Assessment accompanying the outline planning application and LBC (ref. NQ.PA.26/ NQ.LBC.07) and the Outline Sequence of Works for Banana Wall Listed Building Consent report (ref. -
Net Zero Carbon Pathway CANARY WHARF GROUP NET ZERO CARBON PATHWAY 2 Foreword
CANARY WHARF GROUP Net Zero Carbon Pathway CANARY WHARF GROUP NET ZERO CARBON PATHWAY 2 Foreword Our vision is to transform urban spaces into extraordinary environments; creating We must all take responsibility for sustainable places by improving energy efficiency and reducing carbon emissions in order to combat climate change is central to that vision. The climate and climate change and act now to reduce ecological crises are the biggest challenges facing us as we look ahead to the next decade and beyond. our emissions. Only then can we look As a responsible business, we are committed to transitioning to net zero to our children and grandchildren in the support the global decarbonisation effort. This Net Zero Pathway is closely aligned with our corporate values, meaning that every member of our team eye and tell them we have done our duty across Canary Wharf will be able to contribute to this transition in a meaningful to the planet which they will inherit. way through their role. Earlier this year, Canary Wharf Group announced ambitious Science Based – Shobi Khan Targets (SBTs) for reducing our emissions, including a collective emissions target for the Canary Wharf Estate, making us the first commercial district in the world to set a collective SBT. Our Net Zero Pathway will act as a comprehensive roadmap for working with our tenants and suppliers to achieve these targets. The science on emissions is clear; we need to limit global temperature increase to 1.5°C above pre-industrial levels. We have been closely paying attention to the science and we’ve developed our net zero strategy in line with the most ambitious emissions reductions pathway. -
Key to Lines and Symbols Horsham 17 Burgess Hill
X1 KING’S LYNN 37/47 46 Watlington 37/47 Downham Market Littleport 9 PETERBOROUGH March ELY 12 Newmarket 10 11 12 33 9 46 Waterbeach X9 9 12 Huntingdon 1A 5 45 55 2 65/66 X5 152 18 CAMBRIDGE St Neots 26 Foxton BEDFORD Sandy 787 Milton Keynes Central M3 M3 Shepreth 1 1A 1B 1C X5 /E2 26 5/5E M4 Meldreth 200 Biggleswade X31 70 X42 /X44 150 32 E7 J2 LETCHWORTH Royston GARDEN CITY VT99 Bletchley Flitwick Arlesey 82 W7 E7 Baldock Ashwell & Morden 70 X42 S1 787 777 150 M2 97/ 99 90 91 99 94 90 91 97a Harlington 54 Bishops 707 HITCHIN 700 Leighton Buzzard 700 700 M1 M2 92/4 Stortford 88 100 101 102 777 787 787 787 787 X31 54 100/ 80 700 55 1/2 777 Leagrave 102 391 700 J4 9A Watton-at-Stone 69 STEVENAGE 300/1 27 383/4 390 20 44 45 383/4 636 379 23 70 24 44/45 /25 390 304 379 314 300/1 Knebworth LUTON 44 45 44/5 Tring 61 100 101 102 Welwyn North HERTFORD 724 365/6 787 388 300/1 725 Hertford East 726 NORTH X31 46 707 787 365 3366 724 725 726 388 724 725 726 395/6 WELWYN 308 LUTON AIRPORT 300/1 380 365 601 GARDEN CITY /66 724 321 PARKWAY 603 725 /521 726 /W5 365/6 Bayford 320 655 365 636 300 301 601 602 724 725 726 308 636 /656 /66 Hatfield 380 320 Hemel Hempstead 610 Cuffley C1 242 Cheshunt Harpenden 44/45 44/45 Welham Green 304 321 320 /521 /W5 Crews Hill 610 321 W10 300 301 Brookmans Park Potters Bar 610 724 725 726 321 521 W5 ST ALBANS 242 Gordon Hill 84 313 724 602 84 St Albans Abbey 655 /656 602 W8 Enfield Chase 121 307 Radlett 84 655 313 /656 Hadley Wood Enfield Town Elstree & Cockfosters 121 High Barnet 399 Grange Park 298 Watford Junction