21 STUDENT

20 HANDBOOK

RTO: 52786 1300 300 822 | northmetrotafe.wa.edu.au Student Handbook 2021

Contents Welcome to North Metropolitan TAFE (NMTAFE)

Welcome to North Metropolitan TAFE (NMTAFE) 3 We hope you have a great learning experience with us. We operate under the Australian Standards for Registered Training Organisations (RTOs) 2015 which means: While you are at NMTAFE 4 • We aim to be responsive to industry and learner needs. • Our courses meet the requirements of Nationally Accredited Training Packages and VET Accredited Courses. Fees, refunds and withdrawals 6 • Our operations are quality assured and we gather and monitor information about our performance (including feedback via complaints). Your studies 7 • We issue Australian Qualifications Framework (AQF) certification. • We offer accurate and accessible information about our courses and services to prospective and current students and clients. Support services 10 • We want each and every student to be properly informed. • We aim to deal with complaints fairly, efficiently and effectively.

Please note: All information is correct at time of publishing. For the most up to date information go to northmetrotafe.wa.edu.au * As part of our Disability Access and Inclusion Plan, this document is available in alternative formats upon request, including electronic format (USB, CD, emailed) hardcopy (standard and large print) audio format and on the North Metropolitan TAFE website.

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Any person with a mobility disability (e.g. person in a wheelchair) Tertiary SmartRider in a multi-story building should remain in a designated stair well While you are at NMTAFE Full-time students are entitled to travel concessions on Transperth (which are fire safe) with a volunteer helper, if possible. Emergency services. Application forms for the Tertiary SmartRider are available services personnel, or a trained staff member using an evacuation from Client Services. You will need to be enrolled and attending NMTAFE By-Laws and Student Code of Conduct Safety, health and security chair, will transport a person with a mobility disability from the class as a full-time student. A Client Services staff member will As a student at NMTAFE you must follow NMTAFE’s by-laws and The safety and health of our staff and students is important to building. Students should not attempt to bring wheelchairs need to sign and stamp the completed application form. Please Student Code of Conduct. NMTAFE. Students share a responsibility for the safety and health of downstairs or attempt to use the evacuation chairs unless trained. note, SmartRider applications must be completed each semester themselves and others which is known as your ‘duty of care’. NMTAFE By-laws and Student Code of Conduct are available on our When you get outside, go to the nominated assembly area and as required by Transperth. website at northmetrotafe.wa.edu.au/policies This ‘duty of care’ requires that you: remain in class groups so the lecturer can check the roll and account for all students. The Student Code of Conduct outlines the standard of academic • Make yourself aware of and comply with the relevant NMTAFE Student ID cards integrity and personal behaviour expected of all NMTAFE students. policies, procedures and instructions Do not remove or use vehicles on campus grounds during Student ID cards are optional, however they are required for It is expected that as an NMTAFE student you will: • Take reasonable care of yourself and others in the learning evacuations until an all clear is given. accessing the scanning, photocopying and printing facilities and environment by being aware of the effects of your actions • Treat staff and fellow students courteously and with borrowing items from the Library. consideration at all times • Cooperate with NMTAFE staff so they are able to carry out their First aid Student ID cards are the easiest way to prove you are an duties under the Occupational Health and Safety Act 1984 • Be responsible for your study program NMTAFE maintains a network of staff who are registered and trained enrolled student and must be presented with your SmartRider on • Report all known or observed hazards, incidents and injuries to • Maintain a reasonable standard of grooming, including first aiders. All security guards have been trained in first aid. If you Transperth services to prove you are entitled to travel concession. an NMTAFE staff member or security personnel appropriate standards of hygiene and clothing are in need of first aid, please speak to your lecturer, a staff member, Student ID cards cost $10. Please pay at your campus Client or security personnel and a first aider will be contacted. Services counter and then take your receipt to the Library to • Take reasonable care of NMTAFE property, equipment, and Evacuations receive your card. facilities All campuses have emergency procedures for managing situations Ambulance and insurance cover Behaviour contrary to the student code of conduct often that may require evacuation of a building, including evacuation In the event of a student requiring emergency medical treatment, Student parking constitutes a breach of our by-laws. Sanctions (penalties) may NMTAFE has a duty of care to call an ambulance. As NMTAFE do not alarm systems and fire suppression sprinkler systems. You should Student parking is only available at Balga, Clarkson, Kendrew, be imposed on people who breach the by-laws including fines, cover the cost of the ambulance or medical expenses, it is strongly learn the evacuation procedure for your campus. Evacuation plans, McLarty and Midland campuses. ACROD parking bays are available suspension, expulsion, exclusions and withholding results. recommended that all students obtain personal insurance and assembly areas and instructions on evacuation routes are located at every campus. ambulance cover. Students are not covered for personal accident If you are unsure about what is the right thing to do in any on floor plans located near each class. If in doubt, ask your lecturer. whilst on campus. Students will need to display a valid parking sticker on their vehicle circumstance, you are encouraged to ask advice from our staff. Upon hearing the evacuation alarm, all students must stop what they or risk receiving an infringement. You can obtain a parking sticker For more information about safety, health and security while on are doing and follow the instructions given by the wardens, or any by applying online northmetrotafe.wa.edu.au/current-students/ campus or on formal college-organised work experience please refer staff member who may be directing the response to an alarm. student-essentials and then collecting and paying your permit fee at to our website northmetrotafe.wa.edu.au/policies If the alert siren sounds: Client Services. The cost per parking sticker is $5. • Go to the nearest fire exit as directed. DO NOT RUN Please note, a parking sticker is issued on receipt of the prescribed • Only take your personal belongings fee. Prescribed fees are per sticker rather than per person and the • Do not use lifts or telephones fee is not refundable. For a student parking sticker to be valid, there must be a matching online parking application for that student. • Advise a warden, staff member or lecturer of any injured persons as soon as possible Please ensure you are familiar with the parking policy for your campus which can be found on the website at northmetrotafe. wa.edu.au/policies

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Refund policy Please note this policy does not apply to international students, Your studies commercial students or fee for service courses. International students must contact their International Advisor for assistance. Online systems During your studies you will be required to use a variety of online The categories below summarises the circumstances in which a systems to access your coursework, timetables, results and refund or fee waiver will be granted. A full copy of North Metropolitan information. Many courses require the submission of coursework TAFE’s refund policy is available at northmetrotafe.wa.edu.au/ through the online systems. A basic level of computer literacy is policies or by contacting Client Services on 1300 300 822. assumed. If you require support to access any of the online systems, 1. Full refund of fees please refer to the information on our website at northmetrotafe. wa.edu.au/current-students/student-essentials , talk with your A full refund of course and resource fees paid will be granted in lecturer or campus Library staff. the event of the following: • A qualification or unit is cancelled or re-scheduled to a time Student Email system – Office 365 unsuitable to the student; or Before you can login to our online systems you will first need to • A student is not given a place due to maximum number of login to your Office 365 account. Office 365 gives you the ability places being reached. to download Microsoft Office programs including Word, Excel and PowerPoint and access your student email 2. Partial refund of fees on withdrawal before the census date Students also have access to 1TB of OneDrive data storage via their Office 365 account. Students who formally withdraw from the unit on or before the Fees, refunds and withdrawals census date (completion of 20% of the unit) will be eligible for a full Course correspondence is generally communicated via your student refund of the unit course fee, and: email account and therefore you are expected to monitor your student email regularly. • full refund of the resource fee if the course is a Diploma or Fees and payment Concession rates Advanced Diploma; or If you are unable to access your Office 365 account please refer to Students must arrange payment of fees before course Students may be entitled to concession rates if enrolled in a • 50% of the resource fee if the course is a Certificate coursee the Office 365 information on our website atnorthmetrotafe.wa.edu. commencement to be considered enrolled. concession eligible course and hold, or are a dependent of a au/current-students/student-essentials or contact your campus person who holds, any of the following: 3. Students transferring course enrolments Library for assistance. Fees can be paid: • Current Health Care or Pensioner Concession Card; If a student transfers from one course to another course within Student Portal – Ci Anywhere • In full by EFTPOS and credit cards at Balga, East , Clarkson, • Current recipient of AUSTUDY, ABSTUDY, Jobseeker, Jobkeeper or NMTAFE within the first four weeks of semester, fees paid to date Kendrew, McLarty, Midland, Leederville, Northbridge and Mt Youth Allowance; will be transferred to the new course. Fees will not be transferred Connects you to your information at NMTAFE such as: Lawley campuses • Current Repatriation Health Benefits Cards issued by the to courses that commence in a different semester. • Contact details • By payment plan in fortnightly instalments – Direct Debit ONLY • Enrolment details Department of Veteran’s Affairs; or 4. Financial hardship/exceptional circumstances • By VET Student Loan for approved Diploma and Advanced • Eligible secondary school aged person • Financial summary Diploma Courses The Director Client Services may approve a fee waiver if students • Course progress and results • By completion of an Invoice Authority Form if being paid by a Please note your concession card start date must be on or before satisfy the criteria for severe financial hardship or exceptional • Blackboard Third Party or Employer the start date of the course. circumstances for eligible courses. An exceptional circumstance is when one of the following events Please note if you have a debt from a previous semester you will You should apply for a concession card as early as possible. Blackboard Please check the Services Australia Website for details regarding occur, which compromises the student’s ability to meet their not be able to enrol. Please contact Client Services to arrange essential living needs or those of their dependents: Online learning portal which may form part of your course delivery. payment of all outstanding fees. eligibility and applications humanservices.gov.au/customer/ themes/students-and-trainees • Student or family member has a sudden or unexpected health Once you have set up your Office 365 account you can login to Fees may include: issue or disability; Blackboard by visiting blackboard.northmetrotafe.wa.edu.au • Course fees – set by the State Government and are calculated Withdrawals • Death of a significant wage earner in the family; More information about our online systems can be found on our on the category of enrolment Students who decide to stop studying or to not commence their • Relationship breakdown or domestic violence; or Natural Disaster. website northmetrotafe.wa.edu.au/currentstudents course must formally withdraw in writing. • Resource fees – covers materials purchased by North Documentary evidence is required in all cases. Please speak with Metropolitan TAFE which will be consumed or transformed by This can be done by completing the Student Withdrawal form at Client Services staff for further information. students in the course instruction Client Services or on our website at northmetrotafe.wa.edu.au/ Each course listed on the NMTAFE website contains a Fees tab that withdrawals 5. Personal circumstances beyond control provides estimated fees. It is not sufficient to verbally inform someone at the College of your The Director Client Services may approve a pro rata refund if students withdraw after the census date for reasons of personal Please note in addition to fees students may need to purchase intention to withdraw. Students who do not formally withdraw in writing will owe the total fees for the units enrolled. circumstances that are beyond the control of students. For textbooks, uniforms and other course specific material. Information example, serious illness resulting in extended absence from regarding additional fees is provided by the learning area at orientation. classes and injury or disability that prevents the student from More information about fees and payment options can be found on completing their program of study. the website at northmetrotafe.wa.edu.au/fees or by calling Documentary evidence is required in all cases. Please speak with 1300 300 822. Client Services staff for further information.

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Plagiarism and copyright Skills recognition is a formal process whereby we assess your knowledge and skills to determine if we can grant advanced Plagiarism refers to using another person’s ideas, writing or standing for any of the units of competency you are enrolling into inventions as your own and failing to acknowledge the source. or are currently enrolled in. These are recognised via: All sources of information used in your assignments must be referenced correctly. • Credit Transfer • Recognition of Prior Learning (RPL) – fees apply Copyright refers to only copying materials in accordance with the Copyright Act 1968 and complying with licences for the use of • Recognition of Current Competency (RCC) – fees apply intellectual property, including software. Details regarding each of these skills recognition options, including To ensure you are doing the right thing check the Library guides on: how to apply, are available on our website northmetrotafe.wa.edu. au/skills-recognition • Plagiarism guides.dtwd.wa.gov.au/nmtafe-assignments/plagiarism • Copyright guides.dtwd.wa.gov.au/nmtafe-assignments/copyright Complaints and feedback • Referencing guides.dtwd.wa.gov.au/nmtafe-apa Student satisfaction is extremely important to us. Your feedback Your studies (cont.) provides us with valuable information about your needs and Requesting your Certification expectations and helps us to target areas for improvement. Once you’ve successfully completed your studies, you are entitled To ensure students are meeting their obligations, NMTAFE may: If you are unhappy with any aspect of the college’s operations, Timetables to receive your AQF Certification (Award). services or facilities, speak to any of our staff. They will listen to Your timetable will be available in your Office 365 calendar, once you • Monitor student accounts for illegal, inappropriate, restricted You will need to request your Award by completing the online form you and try to resolve your issues immediately. At any stage, you have enrolled, and paid your fees in full, your first instalment has or objectionable material (while retaining and respecting on our website northmetrotafe.wa.edu.au/application-award are welcome to lodge a complaint by writing a letter or completing been deducted or you have set up your VET student loan. student privacy) a feedback form. Feedback forms are available throughout the Once your results have been finalised your documents will be If a third party is paying your fees, your timetable will be displayed • Terminate a student’s account and/or notify the authorities college or from our website northmetrotafe.wa.edu.au/feedback upon receipt of a completed Request to Invoice, this can be found at if a students use of the IT service break the law or has not posted to your nominated address. Letters and feedback forms may be submitted directly to our staff northmetrotafe.wa.edu.au/invoice-authorisation complied with our policies Please note we will not be able to issue any documents if you or mailed, postage paid, to: Detailed information about NMTAFE policies and disciplinary haven’t provided a verified USI and a current postal address. If your timetable is not showing in your calendar initially, please Reply paid check again later, as we are continuously updating timetable procedures for non-compliance can be found on our website If you are an apprentice or trainee you do not need to complete the northmetrotafe.wa.edu.au/policies North Metropolitan TAFE, information. For Semester 1 2021, most timetables will be available online form to request your award. Upon successful completion Locked Bag 6, Northbridge WA 6865 from Monday 25 January 2021. of your off-the-job training the Apprenticeship Management Team (AMT) will contact your employer to discuss if early completion You can expect an acknowledgement within two (2) working Some courses with industry placements or multiple groups register Library services of your training contract is preferred. If so, AMT will generate the days from receipt of your complaint. Our target is to resolve all students into timetables at orientation so you will not receive a Enrolled students are eligible to borrow from any of our six Training Contract Completion Agreement and send for sign-off by complaints within ten (10) working days. However, if the matter timetable until then. campus libraries or utilise our online collection of database and you and your employer. Once you, your employer and NM TAFE needs more investigation it may take longer. We will keep you streaming services. Please note timetables are subject to change due to changes to have agreed that your training contract is complete, you will informed of the progress of your complaint during this time. study plans, class sizes, lecturer and room availability. You are Libraries are located at six of our campuses: receive your Trade Certification from the Apprenticeship Office and All complaints will be treated confidentially and equitably. advised to regularly check your Office 365 calendar up to and • Balga (9207 4218) NMTAFE will issue your qualification. including the second week of semester, to ensure you are viewing Similarly, we would like to hear about particularly good • (9233 1005) For further information about applying for your Award or to update current information. experiences you may have at NMTAFE. Compliments may be lodged • Leederville (9202 4739) your details please contact 1300 300 822. in the same way, in writing or online via the website. To find out how to access your timetable including accessing your Office 365 calendar, please refer to the information regarding • Midland (9374 6274) Should you still not be satisfied, the Ombudsman WA is the Timetables at northmetrotafe.wa.edu.au/current-students/student- • Mt Lawley (9427 3723) Student results appropriate party independent of NMTAFE who can review the essentials • Perth (9427 1450) Students must access their results via the Student Portal. Results process when a complaint is not resolved to the satisfaction of the will not be given over the phone. If you require an official copy person making the complaint. Library staff can assist students with a range of services including: of your results before completing your course, you can request Information Technology (IT) services • Systems access – computers, student email, student portal, a copy of your Record of results via our websitenorthmetrotafe. Appeals Students are provided with the following IT services for learning and Blackboard and campus Wi-Fi wa.edu.au/request-your-award-diploma-certificate research purposes: Students may appeal if they believe that an assessment decision • Accessing course resources (e.g. books, online resources) Please note students who enrol in assessable units or examinable or process was unfair or incorrect. Academic Appeals must be • Computer software and equipment • Research skills (e.g. search strategies, evaluation information) subjects and do not complete assessment requirements will lodged within 20 working days of receiving your result. For more • Wireless network services receive a RE-ENROL result. information see our website northmetrotafe.wa.edu.au/policies • Writing skills (e.g. Essay writing, Report writing, paraphrasing) • Internet • Referencing skills (e.g.to ensure you are not plagiarising) • Email Application for skills recognition • Study skills (e.g. reading effectively, time management, note Throughout your life you will have gained skills and knowledge and Students are responsible for exercising good judgement regarding taking, presentations) appropriate use of information, electronic devices and network these will have been obtained through formal training (such as resources in accordance with the NMTAFE policies (Information • Issuing Student ID Cards attending a TAFE or university), non-formal training (for example, Services Acceptable Use Student Policy) and standards and local via a professional development program conducted by your work) For more information about the Library or their support services or informal learning (such as on-the-job). laws and regulations. please contact us on [email protected] or refer to our website guides.dtwd.wa.gov.au/nmtafe-library

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For more information about Disability Support please contact us on International Student Support Client Services 9427 1314 or [email protected] or refer to our Support services The International Office at NMTAFE provides support relating to Client Services staff are located at all our campuses and can assist website northmetrotafe.wa.edu.au/disability-support your study or personal issues. International Advisors will be able to you with: Apprenticeship Management Team (AMT) assist you with: • Enrolments AMT provides specialised assistance to Apprentices, Trainees and Duty of care for minors • Advice on courses and pathways • Payment of fees, refunds and withdrawals their Employers. We can provide assistance with matters relating to The learning and social environment at North Metropolitan TAFE • Your application for continuing enrolment commencements, training plans, apprentice travel, training contract is very different from secondary education. Parents, guardians • Course information extensions, variations, suspensions, terminations and completions. and minors (students aged less than 18 years of age) may find a • Advice on change of course/ units pathways • Feedback, Compliments and Complaints summary of the information below useful but are also encouraged • Updating your contact details (i.e. address, email, mobile For more information about AMT please contact us on 9233 1049 • Tertiary SmartRider to refer to the detailed information for parents and guardians on numbers) or [email protected] or refer to our website northmetrotafe. • Student parking permit our website northmetrotafe.wa.edu.au/parents • Monitoring your class attendance and progress and work with wa.edu.au/current-students/apprenticeships-and-traineeships • General information about our services and facilities you through an Intervention Strategy in consultation with the NMTAFE environment lecturer if you are “at risk” of falling behind in your studies For further information about Client Services please contact us Aboriginal and Torres Strait Islanders assistance NMTAFE is a vocationally oriented adult learning environment. It • Overseas Student Health Care Information on 1300 300 822 or [email protected] or refer to our prepares students for employment in their career of choice and website: northmetrotafe.wa.edu.au/student-services Koolark – Centre for Aboriginal students • Transperth SmartRider information must out of necessity provide a mature age learning environment Koolark means Home in the Noongar language. At Koolark we provide Students are responsible for their own property, including any work to responsibly prepare students for the workforce. At the same time • Advice on accessing counselling support for all Aboriginal and Torres Strait Islander students. they are completing as part of their course. If you leave personal items students range in age from mid-teens to retirees and so for some For more information about International Student Support please or partially completed work on campus or in classrooms, the college students, the training experience provides a transition from a school Support officers and Mentors may assist you with: contact us on: 9427 1873 or [email protected] accepts no responsibility for them if they are lost or damaged. • Advice on courses and scholarships environment to an adult employment-focused environment. The or refer to our website northmetrotafe.wa.edu.au/international College must therefore operate as an adult environment and so all • Mentoring and advocacy students are expected to act in a mature manner and manage their • Tutoring support own behaviour so that it complies with the Student Code of Conduct Jobs and Skills Centres • Pathway opportunities northmetrotafe.wa.edu.au/policies Jobs and Skills Centres are one-stop shops for careers, training and employment advice and assistance. Services are free, and accessible • Referrals to external support agencies Orientation, attendance and absences for minors to all members of the community. • Study facilities and study groups Students will receive a course orientation at which a course outline NMTAFE host three Jobs and Skills Centres at: Balga Campus; • Access to indigenous specific educational programs and timetable will be issued. Joondalup Campus (Kendrew Crescent); and Perth Campus For more information about Koolark please contact us on Attendance is recorded for every scheduled class. If a student is For more information about Jobs and Skills Centres please contact 9428 0340 or [email protected] or refer to our website absent from an entire scheduled on campus class parents will us on 13 64 64 or visit our website jobsandskills.wa.gov.au northmetrotafe.wa.edu.au/koolark be notified within three (3) working days of the absence. Please ensure any changes to your contact details are updated by Disability Support contacting Client Services. Mental health support Students can access up to three (3) free counselling sessions Support services for students with a diagnosed disability, mental with an external psychological counselling provider for non-urgent health condition or medical condition to enable access and Supervision mental health support. participation at NMTAFE. NMTAFE does not provide direct supervision of students outside of Support depends on the individual needs of the student and how classroom lectures. We strongly advise that you discuss the timetable To access this services students must: their disability may be impacting on their ability to access and with your child to ensure such things as transport to and from the • Contact their lecturer or Disability Support for a referral college and activities between classes are constructively used. participate at NMTAFE. Support services may include: • Sign a referral form to give permission for your name to be • Alternative formats for leaning materials Classroom and training environment passed on to the counselling provider • Adaptive technologies, software and specialised equipment NMTAFE is an adult learning environment with a focus on • Contact the counselling provider to make an appointment • Assessment alternatives and adjustments developing skills to the standard required in the workplace, so this • If required, cancel their appointment with the counselling • Study assistance, mentoring and advocacy means that: provider within 24 hours (otherwise you will be responsible for paying the cost of the appointment) • Auslan interpreters • Students are responsible for their own learning and are expected to manage their workload, seeking assistance from For urgent, severe or long term mental health support please speak To access support the student must: lecturers when needed. with your doctor, go to hospital or ring a crisis care number: 1. Contact and register with Disability Support by calling • Students may be required to complete assessment tasks/ • Emergency or Ambulance 000 9427 1314 or via email [email protected] assignments outside of their scheduled timetable. Students are • Mental Health Emergency Response Line 1300 555 788 2. Meet with the Disability Support Coordinator to discuss your responsible for submitting their work by the due date. Lecturers needs (the earlier you meet the better as some supports can will not follow up outstanding assessments with students, • Lifeline 13 11 14 take time to organise and implement) rather the student will be marked as incompetent for that task. • Beyond Blue 1300 22 4636 3. Provide evidence of the functional impact of your disability • Students may be required to work on projects with adult • Family and Domestic Violence 1800 737 732 (e.g. Medical documentation or assessment report) students and this may involve working and communicating with » Crisis Care Helpline 1800 199 008 NMTAFE is an adult learning environment and it is the such students outside of normal class or study hours. » Men’s Domestic Violence Helpline 1800 007 599 responsibility of the student to inform the Disability Support team For more information about Duty of Care for minors please contact the » Women’s Domestic Violence Helpline 1800 007 339 of their needs or if their support needs are not being met. Duty of Care Officer on 9427 1190 [email protected] » Sexual Assault Resource Centre 1800 199 888 • Suicide Call Back Service 1300 659 467

10 11 CLARKSON 31 Harmony Avenue, Clarkson

JOONDALUP (MCLARTY) 63 McLarty Avenue, Joondalup JSC JOONDALUP (KENDREW) 35 Kendrew Crescent, Joondalup

18 Loxwood Road, Balga

JSC BALGA Corner of Lloyd Street and Eddie Barron Drive, Midland

MIDLAND JSC Corner of Richmond and Oxford Streets, Leederville

Corner of Lord and Harold Streets, Mount Lawley LEEDERVILLE MOUNT LAWLEY JSC PERTH 12 Aberdeen Street, Perth EAST PERTH 19 Aberdeen Street, Perth 25 Aberdeen Street, Perth NEDLANDS 140 Royal Street, East Perth 30 Aberdeen Street, Perth 17 Monash Avenue, Nedlands 133 Newcastle Street, Perth

Contact us

General enquiries/course information northmetrotafe.wa.edu.au | [email protected] | 1300 300 822

Postal address North Metropolitan TAFE, Locked Bag 6, Northbridge, 6865

Please note all course information is correct at time of printing. For the most up to date information on courses and study options, go to northmetrotafe.wa.edu.au North Metropolitan TAFE acknowledges the Australian Aboriginal and Torres Strait Islander Peoples of this nation. We acknowledge the Noongar People, the traditional custodians of the lands on which our campuses are located. * As part of our Disability Access and Inclusion Plan this document is available in alternative formats upon request, including electronic format (USB, CD, emailed) hardcopy (standard and large print) audio format and on the North Metropolitan TAFE website.

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