Annual Report 2017
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DIAL BEFORE YOU DIG WA LIMITED ACN 095 617 066 FOR FINANCIAL YEAR ENDING 30 JUNE 2017 The Essential First Step. DBYD WA Limited Annual Report Financial Year Ending 30 June 2017 Table of Contents Letter from the Chairman .................................................................................................................... 3 1 The Year in Review ........................................................................................................................ 5 1.1 Membership Growth ............................................................................................................. 6 1.2 Marketing and Awareness Education ................................................................................... 8 2 The Board of Directors and Management................................................................................... 10 2.1 Information on Directors ..................................................................................................... 11 2.2 Information on Management .............................................................................................. 12 3 Financial Report ........................................................................................................................... 12 List of Tables Table 1: New Membership for 2016/2017 .......................................................................................... 6 Table 2: Ordinary Members Utilising Referral Automation ................................................................. 7 List of Figures Figure 1: Number of Enquiries per year ............................................................................................... 5 Figure 2: Summary of annual financial performance ......................................................................... 5 Figure 3: Number of Members per year .............................................................................................. 7 Figure 4: Awareness and Events .......................................................................................................... 8 The Essential First Step. Dial Before You Dig WA Limited Annual Report for the Financial Year ending 30 June 2017 Page 2 of 12 DBYD WA Limited Annual Report Financial Year Ending 30 June 2017 Letter from the Chairman It is with great pleasure that I present the Dial Before You Dig WA Limited (the Company) Annual Report for the financial year ending 30 June 2017. The Dial Before You Dig service has been in use now in various forms for 30 years in Western Australia and continues to grow, though the downturn in the resources sector in WA in 2016 had an impact on the use of Dial Before You Dig service with a reduction on enquiries in 2015/16 volumes (from 293,688 in 2015/16 to 265,778 in 2016/17). Since the Company was established as a not for profit company in 1999, the volume of enquiries has increased by over 1,000%. It is pleasing that during this period we have continued to improve our service levels while protecting the assets of our members and improving public safety. There were a number of items of note during the year: • Support of the service remained strong, with a recorded Western Australian use of 103 enquiries per thousand people against the national average of 67 as at 30 June 2016. The marketing strategy continues to be highly successful and well supported; • Membership of the service continued to increase with the signing of 45 new Members (11 Ordinary Members and 34 Associate Members); • Over one third of the asset owner Members are now on automatic response systems with more Members investigating these systems, and ultimately delivering a fast response time to users of the service; • The delivery of over eighty awareness sessions on the benefits from the usage of the Dial Before You Dig service to protect essential infrastructure; and • The vision of “Zero damage to underground assets, Zero impact to the community” guided the Company’s strategy to achieve results in the prevention of damage to assets and associated impacts to the communities served by our Members. The Company remains financially strong, with a current equity of $1.29 million as at 30 June 2017. Our strong financial position, growth in enquiries and efficiency improvements has allowed the Company to maintain the lowest fees in Australia for many years, and return benefits back to our Members. The key objective for the Company throughout this year has been to deliver a value adding service to our Members and Users by helping to protect underground assets in Western Australia. Taking this into account, the following will be our main areas of focus in the coming year: • Work closely with Local Government to encourage membership of the Company to assist the protection of their infrastructure; • Develop and implement strategies and programs to ensure that quality information is provided to the Users of the service; and • Engage and educate the Users of our service to ensure its effective use as well as best practice when operating in proximity to the assets of our members. The Essential First Step. Dial Before You Dig WA Limited Annual Report for the Financial Year ending 30 June 2017 Page 3 of 12 DBYD WA Limited Annual Report Financial Year Ending 30 June 2017 1 The Year in Review The usage of the Dial Before You Dig service continues to be well supported. A total of 265,778 enquiries were received in 2016/17 across Western Australia, representing a decrease of 9.5% as compared to the previous year as illustrated by Figure 1. Figure 1: Number of Enquiries per year 350,000 300,000 250,000 200,000 150,000 Enquiries 100,000 50,000 0 11/12 12/13 13/14 14/15 15/16 16/17 ENQUIRIES / YEAR 145,083 195,125 228,041 263,055 293,688 265,778 The financial performance of the Company for the financial year ending 30 June 2017, as depicted in Figure 2 below, has remained solid during the period with Company able to continue to hold its pricing to 2014/2015 levels. Figure 2: Summary of annual financial performance 1,800,000 1,600,000 1,400,000 1,200,000 1,000,000 Dollars 800,000 600,000 400,000 200,000 0 10/11 11/12 12/13 13/14 14/15 15/16 16/17 DBYD WA Expenses 306,732 426,780 475,240 524,502 611,334 811,555 852,938 AADBYDS (COGS) 475,086 523,340 644,604 718,227 712,004 725,603 753,513 Revenue 916,939 871,843 1,164,884 1,554,041 1,394,102 1,537,543 1,524,259 The reduction in Revenue is a result of the lower than expected enquiry volumes. The increased Cost of Goods Sold is primarily a result of the new terms from a renewed agreement with a key The Essential First Step. Dial Before You Dig WA Limited Annual Report for the Financial Year ending 30 June 2017 Page 5 of 12 DBYD WA Limited Annual Report Financial Year Ending 30 June 2017 service provider. The increased Operating Expenses reflect the full year cost of the new office for Dial Before You Dig as well as an increase to the overall labour service charges from the Association of Australian Dial Before You Dig Services Pty Ltd (AADBYDS) to Dial Before You Dig WA Limited (the Company). 1.1 Membership Growth The Company enjoyed continued strong growth in its membership with thirteen new Ordinary Members and thirty-three new Associate Members joining throughout the financial year. The new Members are: Table 1: New Membership for 2016/2017 Ordinary Members Associate Members Albany Mapping & Surveying BHP Billiton Iron Ore Pty Ltd Landscape Australia Services Alphazeta Building Services Broome Bunkering Services Morris Contracting Services Pty Ltd Engineers Australian Training Management National Utility Locating Contractors City of Greater Geraldton Pty Ltd Association City of Mandurah Award Contracting Neil's Bobcat and Truck Hire City of Perth B & J Catalano Pty Ltd Ocean Edge Plumbing & Gas City of South Perth BCE Spatial OH&S Consulting Landcorp Beaver Tree Services P.R. Mattaboni Licensed Surveying Cape Crushing and Earthmoving PelicanCorp (AU) Pty Ltd Power Down Under Pty Ltd Shire of Irwin Coe Drilling Pty Ltd Pulse Locating Shire of Northam Digrite Schneider Electric (Aust) Pty Ltd Down to Earth Training & TPG Telecom (WA) South Regional TAFE Assessing Swimming Pool & Spa Association of BHP Billiton Iron Ore Pty Ltd Dowsing Western Australia Broome Bunkering Services Farmers Centre (1978) Pty Ltd Tadros Engineering Pty Ltd Find Wise Location Services Trenchless Utilities Geographe Civil Pty Ltd Under Road Boring WA Harley Dykstra WA Coastal Constructions Pty Ltd Holdfast Engineering Pty Ltd WBHO Infrastructure Pty Ltd The Essential First Step. Dial Before You Dig WA Limited Annual Report for the Financial Year ending 30 June 2017 Page 6 of 12 DBYD WA Limited Annual Report Financial Year Ending 30 June 2017 Local Government Authorities were identified as a potential group that would benefit from membership of the Company. Consequently, non-member Local Government Authorities were targeted during the financial year. It was pleasing that six Local Government Authorities recognised the benefits of the service and joined, with a number also considering membership. The number of Members at the end of the financial year 2017 was 320 members. There has been steady growth of Associate Members over the last three years, with Ordinary Member numbers increasing significantly over the last two years. Figure 3: Number of Members per year 350 300 250 200 150 100 MemberNumbers 50 0 09/10 10/11 11/12 12/13 13/14 14/15 15/16 16/17 Asset Member 64 66 76 82 90 89 99 102 Associate Member 110 115 122 125 130 161 177 206 In addition, the number of Members adopting