21 STUDENT 20 HANDBOOK RTO: 52786 1300 300 822 | northmetrotafe.wa.edu.au Student Handbook 2021 Contents Welcome to North Metropolitan TAFE (NMTAFE) Welcome to North Metropolitan TAFE (NMTAFE) 3 We hope you have a great learning experience with us. We operate under the Australian Standards for Registered Training Organisations (RTOs) 2015 which means: While you are at NMTAFE 4 • We aim to be responsive to industry and learner needs. • Our courses meet the requirements of Nationally Accredited Training Packages and VET Accredited Courses. Fees, refunds and withdrawals 6 • Our operations are quality assured and we gather and monitor information about our performance (including feedback via complaints). Your studies 7 • We issue Australian Qualifications Framework (AQF) certification. • We offer accurate and accessible information about our courses and services to prospective and current students and clients. Support services 10 • We want each and every student to be properly informed. • We aim to deal with complaints fairly, efficiently and effectively. Please note: All information is correct at time of publishing. For the most up to date information go to northmetrotafe.wa.edu.au * As part of our Disability Access and Inclusion Plan, this document is available in alternative formats upon request, including electronic format (USB, CD, emailed) hardcopy (standard and large print) audio format and on the North Metropolitan TAFE website. 2 3 Student Handbook 2021 Student Handbook 2021 Any person with a mobility disability (e.g. person in a wheelchair) Tertiary SmartRider in a multi-story building should remain in a designated stair well While you are at NMTAFE Full-time students are entitled to travel concessions on Transperth (which are fire safe) with a volunteer helper, if possible. Emergency services. Application forms for the Tertiary SmartRider are available services personnel, or a trained staff member using an evacuation from Client Services. You will need to be enrolled and attending NMTAFE By-Laws and Student Code of Conduct Safety, health and security chair, will transport a person with a mobility disability from the class as a full-time student. A Client Services staff member will As a student at NMTAFE you must follow NMTAFE’s by-laws and The safety and health of our staff and students is important to building. Students should not attempt to bring wheelchairs need to sign and stamp the completed application form. Please Student Code of Conduct. NMTAFE. Students share a responsibility for the safety and health of downstairs or attempt to use the evacuation chairs unless trained. note, SmartRider applications must be completed each semester themselves and others which is known as your ‘duty of care’. NMTAFE By-laws and Student Code of Conduct are available on our When you get outside, go to the nominated assembly area and as required by Transperth. website at northmetrotafe.wa.edu.au/policies This ‘duty of care’ requires that you: remain in class groups so the lecturer can check the roll and account for all students. The Student Code of Conduct outlines the standard of academic • Make yourself aware of and comply with the relevant NMTAFE Student ID cards integrity and personal behaviour expected of all NMTAFE students. policies, procedures and instructions Do not remove or use vehicles on campus grounds during Student ID cards are optional, however they are required for It is expected that as an NMTAFE student you will: • Take reasonable care of yourself and others in the learning evacuations until an all clear is given. accessing the scanning, photocopying and printing facilities and environment by being aware of the effects of your actions • Treat staff and fellow students courteously and with borrowing items from the Library. consideration at all times • Cooperate with NMTAFE staff so they are able to carry out their First aid Student ID cards are the easiest way to prove you are an duties under the Occupational Health and Safety Act 1984 • Be responsible for your study program NMTAFE maintains a network of staff who are registered and trained enrolled student and must be presented with your SmartRider on • Report all known or observed hazards, incidents and injuries to • Maintain a reasonable standard of grooming, including first aiders. All security guards have been trained in first aid. If you Transperth services to prove you are entitled to travel concession. an NMTAFE staff member or security personnel appropriate standards of hygiene and clothing are in need of first aid, please speak to your lecturer, a staff member, Student ID cards cost $10. Please pay at your campus Client or security personnel and a first aider will be contacted. Services counter and then take your receipt to the Library to • Take reasonable care of NMTAFE property, equipment, and Evacuations receive your card. facilities All campuses have emergency procedures for managing situations Ambulance and insurance cover Behaviour contrary to the student code of conduct often that may require evacuation of a building, including evacuation In the event of a student requiring emergency medical treatment, Student parking constitutes a breach of our by-laws. Sanctions (penalties) may NMTAFE has a duty of care to call an ambulance. As NMTAFE do not alarm systems and fire suppression sprinkler systems. You should Student parking is only available at Balga, Clarkson, Kendrew, be imposed on people who breach the by-laws including fines, cover the cost of the ambulance or medical expenses, it is strongly learn the evacuation procedure for your campus. Evacuation plans, McLarty and Midland campuses. ACROD parking bays are available suspension, expulsion, exclusions and withholding results. recommended that all students obtain personal insurance and assembly areas and instructions on evacuation routes are located at every campus. ambulance cover. Students are not covered for personal accident If you are unsure about what is the right thing to do in any on floor plans located near each class. If in doubt, ask your lecturer. whilst on campus. Students will need to display a valid parking sticker on their vehicle circumstance, you are encouraged to ask advice from our staff. Upon hearing the evacuation alarm, all students must stop what they or risk receiving an infringement. You can obtain a parking sticker For more information about safety, health and security while on are doing and follow the instructions given by the wardens, or any by applying online northmetrotafe.wa.edu.au/current-students/ campus or on formal college-organised work experience please refer staff member who may be directing the response to an alarm. student-essentials and then collecting and paying your permit fee at to our website northmetrotafe.wa.edu.au/policies If the alert siren sounds: Client Services. The cost per parking sticker is $5. • Go to the nearest fire exit as directed. DO NOT RUN Please note, a parking sticker is issued on receipt of the prescribed • Only take your personal belongings fee. Prescribed fees are per sticker rather than per person and the • Do not use lifts or telephones fee is not refundable. For a student parking sticker to be valid, there must be a matching online parking application for that student. • Advise a warden, staff member or lecturer of any injured persons as soon as possible Please ensure you are familiar with the parking policy for your campus which can be found on the website at northmetrotafe. wa.edu.au/policies 4 5 Student Handbook 2021 Student Handbook 2021 Refund policy Please note this policy does not apply to international students, Your studies commercial students or fee for service courses. International students must contact their International Advisor for assistance. Online systems During your studies you will be required to use a variety of online The categories below summarises the circumstances in which a systems to access your coursework, timetables, results and refund or fee waiver will be granted. A full copy of North Metropolitan information. Many courses require the submission of coursework TAFE’s refund policy is available at northmetrotafe.wa.edu.au/ through the online systems. A basic level of computer literacy is policies or by contacting Client Services on 1300 300 822. assumed. If you require support to access any of the online systems, 1. Full refund of fees please refer to the information on our website at northmetrotafe. wa.edu.au/current-students/student-essentials , talk with your A full refund of course and resource fees paid will be granted in lecturer or campus Library staff. the event of the following: • A qualification or unit is cancelled or re-scheduled to a time Student Email system – Office 365 unsuitable to the student; or Before you can login to our online systems you will first need to • A student is not given a place due to maximum number of login to your Office 365 account. Office 365 gives you the ability places being reached. to download Microsoft Office programs including Word, Excel and PowerPoint and access your student email 2. Partial refund of fees on withdrawal before the census date Students also have access to 1TB of OneDrive data storage via their Office 365 account. Students who formally withdraw from the unit on or before the Fees, refunds and withdrawals census date (completion of 20% of the unit) will be eligible for a full Course correspondence is generally communicated via your student refund of the unit course fee, and: email account and therefore you are expected to monitor your student email regularly. • full refund of the resource fee if the course is a Diploma or Fees and payment Concession rates Advanced Diploma; or If you are unable to access your Office 365 account please refer to Students must arrange payment of fees before course Students may be entitled to concession rates if enrolled in a • 50% of the resource fee if the course is a Certificate coursee the Office 365 information on our website at northmetrotafe.wa.edu.