COMMUTER RAIL SYSTEM

RIDERSHIP TRENDS

April 2011

Prepared by the Division of Capital & Strategic Planning June 2011 RIDERSHIP TRENDS April 2011

I. OVERVIEW

Reported system ridership (including free senior and Circuit Permit trips) in April 2011 decreased 0.2% compared to the same time period in 2010. April 2011 had one less weekday, one additional Saturday, and an equal number of Sundays when compared to April 2010. After adjusting for calendar differences, system ridership increased 1.1% when compared to April 2010. Year-to-date ridership was 0.1% lower than the same time period in 2010.

System Ridership April (in 000s) Percent Change 2009 2010 2011 09vs11 10vs11 Reported 6,463 6,396 6,367 -1.5% -0.5% Free Trips 282 335 352 24.9% 5.0% Total (Reported & Free) 6,745 6,731 6,719 -0.4% -0.2%

Free Trips & Calendar-Adjusted 6,682 6,667 6,741 0.9% 1.1% February-April (Last 3 months) 20,157 19,825 19,761 -2.0% -0.3% January-April (Year-to-Date) 26,963 26,336 26,309 -2.4% -0.1% Last 12 Months 86,008 81,657 81,342 -5.4% -0.4%

P:\RIDE\Rprt_xls\[SYSTRIDE.xls]tables formatted 4 text

Figure 1 (below) presents system ridership adjusted for calendar differences by month since 2001. The twelve-month rolling average is included to display the underlying trend in passenger use.

Figure 1: Calendar-Adjusted System Ridership (in thousands)

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5,500 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Calendar-Adjusted 12-Month Rolling Average

Table 1 and Figure 2 (pg. 2) present calendar-adjusted monthly ridership totals for the system. Table 1 Metra System Passenger Trips by Month (Adjusted for free trips & calendar differences)

Passenger Trips (in 000's) Year-to-Year Percent Change 2008 2009 2010 2011 08 vs. 09 09 vs. 10 10 vs. 11 January 7,711 6,848 6,649 6,586 -11.2% -2.9% -0.9% February 6,293 6,602 6,366 6,344 4.9% -3.6% -0.3% March 6,639 6,848 6,676 6,739 3.2% -2.5% 0.9% April 7,007 6,682 6,667 6,741 -4.6% -0.2% 1.1% May 7,252 6,817 6,811 -6.0% -0.1% June 7,633 7,134 7,182 -6.5% 0.7% July 7,992 7,222 7,143 -9.6% -1.1% August 7,577 7,154 7,143 -5.6% -0.1% September 7,374 6,846 6,795 -7.2% -0.8% October 7,528 6,999 7,050 -7.0% 0.7% November 6,987 6,765 6,737 -3.2% -0.4% December 6,684 6,337 6,174 -5.2% -2.6% Annual Total 86,677 82,254 81,393 26,410 -5.1% -1.0% --

Figure 2: System Ridership Adjusted for free trips & calendar differences

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5,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2008 2009 2010 2011

Note: On February 1, 2008, Metra raised fares 10 percent. Due to the fact that Ten-Ride tickets are good for a year from date of purchase, in January 2008, many riders purchased multiple Ten-Ride tickets (stockpiled the tickets) in order to defer the fare increase until their pre-purchased tickets were depleted. Rides on Ten-Ride tickets are applied to the month that the ticket was purchased, which creates a marked increase in the month before the fare increase occurs (January 2008), followed by a sharp decline in the following 2-3 months (February - May 2008).

-2- II. RIDERSHIP INFLUENCES

Many different factors influence day-to-day and year-to-year ridership trends. Some factors are within Metra’s control, such as service improvements, new stations, and marketing promotions. However, many more factors (such as weather, gas prices and the economy) that are outside of Metra’s direct control can influence ridership in a positive or negative manner. The following pages detail some of the factors believed to have influenced recent changes in year-to-year Metra ridership levels.

Calendar Differences – As shown on the table (below), April 2011 had one less weekday, one additional Saturday, and an equal number of Sundays when compared to April 2010.

Weekday Saturday Sunday/Holiday All Days 2010 2011 Diff 2010 2011 Diff 2010 2011 Diff 2010 2011 Diff Jan 20 21 1 5 4 -1 6 6 0 31 31 0 Feb 2019-144045128280 Mar 2323044044031310 Apr 2221-145144030300 YEAR-TO-DATE 85 84 -1 17 17 0 18 19 1 120 120 0

Line Upgrades/Extensions and Service Enhancements

North Central Service – On February 1, 2010, two station stops (Libertyville and Lake Forest on the MD-N Line) were added to the last NCS inbound run which operates express via the MD-N Line from Grayslake to Union Station. In addition, a stop at Western Avenue was added to a midday outbound . Service improvements provide an early afternoon outbound train for passengers utilizing the Western Avenue bus connections and increases service to the Libertyville and Lake Forest Stations.

Milwaukee District North – On February 1, 2010, two station stops (Libertyville and Lake Forest on the MD-N Line) were added to the last NCS inbound run which operates express via the MD-N Line from Grayslake to Union Station. In addition, one p.m. peak inbound train and four weekend (two outbound/two inbound) received minor schedule adjustments. One inbound and one outbound train on both Saturday and Sunday make flag stops at Grayland when the Cubs are playing at home. Service improvements increased the schedule accuracy, added service to two stations and increased service to the Grayland Station for Cubs home games.

BNSF - Major construction to accommodate the Belmont Road Grade Separation project near the Belmont Station in Downers Grove started in July 2010 and requires the BNSF Line to be reduced from three tracks to two tracks near the Belmont Station. On July 12, 2010 the train schedule was adjusted because some express trains will no longer be able to pass local trains in the area, since the third passing track will be unavailable. Additional weekday schedule changes were made to make run times more accurately reflect actual operating conditions, resulting in more reliable service. In addition to the weekday changes, several outbound weekend trains now departed 10 minutes later than the previous schedule, which created a more consistent schedule.

-3- Union Pacific North - From August 22 to October 2, 2010, a substantially revised schedule was operated on the UP-N Line. This schedule was introduced to accommodate the upcoming bridge-replacement project between the Rogers Park and Clybourn Stations. The new schedule had the same number of trains in both directions, but virtually all trains in the peak periods, and many in off-peak periods and weekends, offered altered arrival and departure times from both terminals and intermediate stations. In addition, the station-stop patterns of many of the trains were changed, which in particular affected riders going to and from intermediate stations. A decision was made to re-evaluate the bridge project, and the line reverted to its original schedule on October 3, 2010. Metra will resume work in April 2011 on the major project to replace 22 aging bridges along the Union Pacific North line on the north side of Chicago, as well as to build a completely new Ravenswood Station. Unlike last summer, when Metra tried to operate inbound and outbound UP North trains on a single track in the construction zone, the new plan calls for maintaining the existing two-track operation. Thus, the current UP North schedule will not be changed.

Rock Island District -- On April 3, 2011, Metra opened a new station on the Line at 35th Street just east of the Dan Ryan Expressway, serving the Bronzeville neighborhood, Institute of Technology (IIT), and U.S. Cellular Field. The new 35th St. / “Lou” Jones Station also provides convenient connections with the CTA Red and Green Lines. The opening of the new station required a new timetable, so the opportunity was taken to make some adjustments to the train schedule to better reflect actual operating conditions, resulting in more reliable service. Ten inbound and 20 outbound trains received schedule adjustments of one to five minutes to arrival or departure times at LaSalle Street, while two train times were altered by 10 and 13 minutes. One additional inbound PM reverse-peak train from Blue Island was added to the schedule to allow another train from Joliet to run express from Blue Island and arrive 16 minutes earlier than previously scheduled. Metra also has increased service on game days to accommodate White Sox fans. For weekday afternoon games, an extra outbound train leaves LaSalle Street Station after the final out. For weekday evening games, Train 531 (departing LaSalle St. at 11:15 p.m.) has more cars, and an extra outbound all-stop train operates about 30 minutes after the last out. For weekend games, an inbound extra train arrives at the station about an hour before the first pitch, and an outbound extra operates about 30 minutes after the final out.

Roadway Construction Projects

Congress Parkway Bridge Reconstruction Project – In April 2010, the Illinois Department of Transportation began the reconstruction of the Congress Parkway Bridge over the Chicago River. The eastbound section of the bridge was rehabilitated between April 2010 and October 2010, and the westbound section of the bridge will be rehabilitated between April 2011 and October 2011. The following ramps have also been closed as of April 2010 as part of the project: southbound Wacker to westbound Congress, northbound Franklin Street to westbound Congress, the eastbound Kennedy Expressway to eastbound Congress, and the northbound Dan Ryan Expressway to eastbound Congress.

-4- Wacker Drive Reconstruction Project – In April 2010, the Chicago Department of Transportation began the reconstruction of the upper and lower levels of Wacker Drive between and Congress Parkway. During this project, Lower Wacker will be reduced to one lane in each direction and the Congress Parkway- Wacker Drive ramp will be closed between April 2010 and December 2012. In addition, viaduct reconstruction of Upper Wacker Drive will begin in January 2011 at Randolph Street and will head south, resulting in intersection and block closings through the end of 2012.

Congress Parkway Improvement Project – In summer 2010, the Chicago Department of Transportation began their project to upgrade and improve Congress Parkway from Michigan Avenue to Wells Street with a number of streetscaping, pedestrian, and bicycle access improvements. Congress Parkway has been reduced to three lanes inbound (eastbound) and two lanes outbound (westbound) for most of the project with temporary, off-peak eastbound lane closures reducing the inbound side to two lanes. The project will be completed in 2012.

McCormick Place – During April, there were no large trade shows at McCormick Place. However the convention facility hosted several small meetings that may have generated some Metra Electric Zone-A activity. These included Ace Hardware (April 1-3), AudiologyNOW (April 6-9), American Meat Institute (April 13-16) and National Automatic Merchandising Association (April 27-29). McCormick Place also staged the Gospel Coalition, a public event, on April 12.

Downtown Activities – Spring brings a more active downtown scene with major events. Of more significance to Metra ridership was the opening of Metra's new 35th Street/”Lou” Jones Station on the Rock Island District Line in time for the White Sox season-opening home game on April 7. For this opening home game, Metra carried 1,165 riders to the game through this new station. Home games continued on April 8-13, 15-17, and 29-30. The season of and Lakefront fundraising walks/runs also began in April with the Shamrock Shuffle on April 10 and the March of Dimes walk on April 17. Navy Pier hosted the Americheer Championship event on April 10, and the following weekend the American Diabetes Expo was held at this same venue. staged its annual Eggstravaganza egg hunt for children on April 17 and the annual Bears Expo on April 30.

Gas Prices - As shown on the table and graph (page 6), gas prices for April 2011 were $1.04 higher than the same period a year ago and $0.65 higher than the average price in April 2008 (the previous record gas price for April). The average retail price for a gallon of gasoline in April 2011 ($4.20) increased $0.42 compared to March 2011 ($3.78).

-5- Cook County Average Gas Prices Month 2007 2008 2009 2010 2011 $5.00 Jan $2.29 $3.27 $2.02 $2.96 $3.37 Feb $2.36 $3.15 $2.02 $2.83 $3.42 $4.50 Mar $2.60 $3.37 $2.10 $2.93 $3.78 $4.00

Apr $3.05 $3.55 $2.21 $3.16 $4.20 $3.50 May $3.50 $4.00 $2.60 $3.21 $4.50 Jun $3.59 $4.25 $2.98 $3.00 $3.00 Jul $3.47 $4.34 $2.76 $2.95 $2.50 Aug $3.11 $4.10 $2.82 $3.03 $2.00 Sep $3.26 $3.99 $2.74 $3.11 Oct $2.95 $3.60 $2.63 $3.06 $1.50 Nov $3.24 $2.52 $2.62 $3.16 $1.00 Dec $3.15 $1.74 $2.56 $3.20 01 02 03 04 05 06 07 08 09 10 11 Avg $3.05 $3.49 $2.51 $3.05 $3.85 Reported Rolling 12-Month Avg

Economy – As shown on the table and graph (below), the number of persons employed in the six-county area for the month of April 2011 increased (0.3%) over last year.

Regional Employment Trends

Month 2007 2008 2009 2010 2011 09 vs. 10 10 vs. 11 Jan 4,138 4,149 3,925 3,784 3,853 -3.6% 1.8% 4,300 Feb 4,126 4,161 3,891 3,806 3,862 -2.2% 1.5% 4,200 Mar 4,135 4,168 3,878 3,833 3,888 -1.2% 1.4% 4,100 Apr 4,126 4,180 3,887 3,876 3,889 -0.3% 0.3% 4,000 May 4,129 4,157 3,894 3,879 -0.4% 3,900 Jun 4,197 4,168 3,934 3,886 -1.2% 3,800 thousands Jul 4,228 4,141 3,951 3,903 -1.2% 3,700 Aug 4,179 4,090 3,902 3,889 -0.3% 3,600 Sep 4,169 4,072 3,860 3,905 1.2% April 00' April 01' April 02' April 03' April 04' April 05' April 06' April 07' April 08' April 09' April 10' April 11' Oct 4,165 4,014 3,862 3,907 1.2% Nov 4,213 4,029 3,882 3,946 1.6% Dec 4,194 4,000 3,835 3,938 2.7% Reported 12 Month Average annual avg 4,167 4,111 3,892 3,874 3,873 -0.3% 1.3% Source: Illinois Dept. Of Employment Security

Office Occupancy - The graph (below) provides occupancy rates for downtown Chicago and suburban locations. In the First Quarter of 2011, downtown Chicago posted an 83.4% office occupancy rate, which is slightly higher than last quarter (83.0%). The suburbs posted a 76.7% office occupancy rate, which is the same as last quarter (76.7%).

Quarterly Office Occupancy

95%

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80% % Office% Occupied Space

75% 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 CB Richard Ellis Downtown Chicago Suburban

-6- III. RIDERSHIP

Table 2 (pg. 11) presents reported rail line ridership for three time periods (month, year- to-date, and last 12 months) for the last two years based on reported ticket sales. The table also shows the total reported ridership plus the free trips (senior and Circuit Permit) provided. Examining April ridership by line, the lines serving the South region are down by -0.5% from last year, the West region is up 1.5%, and the North region is down by -1.7%. A system summary of ridership by fare zone for April 2011 and the February 2011 – April 2011 period is provided on Table 3 (pg. 12). Figure 3 and Table 4 (pg. 13) provide data on average passenger trip length.

Passenger load counts taken by conductors are useful in monitoring changes in ridership by time-of-day. Load counts are taken before the first stop on outbound trains and after the last stop before entering the downtown on inbound trains. Table 5 presents average daily conductor load counts by service period for February 2011 – April 2011 (pg. 14). Table 6 presents capacity utilization by service period for February 2011 – April 2011 (pg. 14).

Seniors Ride Free Program – Illinois lawmakers approved and Governor Blagojevich signed into law, through an amendatory veto process, free trips on fixed routes for seniors aged 65 and older living in the RTA’s service region. Free trips began on March 17, 2008. Senior citizens meeting these criteria are eligible for free trips on Metra. Metra riders show their RTA-issued Senior Reduced Fare Card to the conductors to receive their free trip. Conductors record the senior load count on each train. The table (below) presents the average daily conductor load counts for senior trips by service period as well as the total number of free senior trips recorded for the month. The graph following shows the total number of seniors riding free by month between 2008 and 2011. It is important to note that Governor Quinn signed legislation on February 14, 2011 limiting senior free rides on CTA, Metra, and Pace to only low-income seniors, age 65 or older. Metra will be coordinating with RTA, CTA, and Pace on incorporating these program changes. At this time, the new changes to the program are scheduled to take effect on September 1, 2011.

Seniors Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2010 Avg Wkday 12,660 12,111 12,808 12,491 12,486 12,597 12,454 12,124 12,073 12,812 11,960 11,682 Avg Sat 2,798 3,135 3,323 3,323 3,946 3,875 3,950 4,085 3,500 3,659 3,532 3,717 Avg Sun/Hol 1,509 1,824 1,905 2,144 2,420 2,444 2,496 2,746 2,328 2,115 1,978 2,016 Typical week 67,607 65,514 69,269 67,922 68,795 69,302 68,716 67,453 66,195 69,834 65,312 64,140 Total Reported 276,242 262,057 315,501 296,670 283,963 302,401 293,765 296,806 279,183 297,923 275,185 289,904 2011 Avg Wkday 12,263 12,298 12,830 13,047 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Avg Sat 2,918 3,274 3,435 3,617 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Avg Sun/Hol 1,795 1,769 2,166 2,289 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Typical week 66,028 66,535 69,752 71,140 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Total Reported 279,964 255,609 317,496 301,226 00000000

Does not include South Shore. P:\RIDE\SeniorsRidingFree\[SeniorsTbls_NoLinks.xls]SeniorsCurrent_ToD&DoW

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System Seniors Riding Free by Month, 2008-2011 350,000

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0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2008 2009 2010 2011

People with Disabilities Ride Free Program – Illinois lawmakers approved and Governor Blagojevich signed into law Senate Bill 1920 in September 2008. This Bill allows free trips on fixed-route transit to riders issued a “Circuit Permit” as part of the new People with Disabilities Ride Free Program. The legislation requires free trips on fixed-route and regularly scheduled transit in the RTA’s service region be made available to any Illinois resident who has been enrolled as a person with a disability in the Illinois Circuit Breaker program. The People with Disabilities Ride Free Program officially began on October 24, 2008. Metra riders show their RTA-issued “Circuit Permit” to the conductors to receive their free trip. Conductors record the “Circuit Permit” load on each train. The table (below) presents the average daily conductor load counts for “Circuit Permit” trips by service period as well as the total number of “Circuit Permit” trips recorded for the month. The graph following shows the total number of “Circuit Permit” trips by month between 2008 and 2011.

Circuit-Breaker-Permit Holders Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2010 Avg Wkday 1,089 1,182 1,170 1,544 1,644 1,827 1,963 1,972 1,971 2,096 1,902 1,623 Avg Sat 425 536 637 661 809 816 859 932 960 1,010 908 782 Avg Sun/Hol 287 324 359 411 462 555 586 551 621 573 503 398 Typical week 6,155 6,772 6,845 8,789 9,492 10,509 11,260 11,342 11,436 12,062 10,920 9,293 Total Reported 25,617 27,086 30,888 38,244 39,701 45,689 48,446 49,861 48,334 51,927 46,085 41,654 2011 Avg Wkday 1,648 1,735 2,050 2,035 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Avg Sat 761 838 852 1,074 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Avg Sun/Hol 408 425 543 620 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Typical week 9,411 9,938 11,648 11,871 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Total Reported 40,109 38,444 52,742 50,594 00000000

Does not include South Shore. P:\RIDE\CircPermsRidingFree\[CircPermsTbls_NoLi nks.xls]Ci rcPermsCurrent_ToD&DoW Most recent month's data from TOPS 05/23/11

-8- System Circuit-Breaker-Permit Holders Riding Free by Month, 2008-2011

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0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2008 2009 2010 2011

Reduced-Fare Sales – In collaboration with the RTA’s Reduced-Fare Permit Program, Metra allows qualified users to ride Metra at a reduced rate. The following types of users are eligible to receive a reduced-fare permit through the RTA’s Reduced-Fare Permit Program and hence Metra is eligible for reimbursement of the lost revenue by IDOT. • All senior citizens who are within three weeks of their 65th birthday or older (see Seniors Ride Free Program above) • Medicare card recipients receiving Social Security benefits • People with disabilities who receive Social Security benefits • Veterans with disabilities who receive Service-connected disability benefits • People with disabilities whose doctors validate their disability • Full-time students enrolled in an accredited grade school or high school with a valid letter of certification from their school (on school stationery) or a valid school I.D. bearing the student's name, school name and authorized signature.

The table below shows the reduced-fare rides and revenues by month that are eligible for IDOT reimbursement. Metra also offers reduced-fare tickets to children ages 7 to 11 (saves 50 percent over one-way fares) and to military personnel (may purchase one-way or ten-ride tickets at a reduced fare provided they present proper military identification indicating they are on active duty). These reduced-fare sales are not eligible for reimbursement by IDOT and thus are not included in the table below.

Reduced-Fare Rides & Revenue Eligible for IDOT Reimbursement Month Rides Revenue January 123,741 $195,453 February 107,903 $167,058 March 138,623 $225,994 April 140,181 $242,407 May June July August September October November December Annual Total 510,448 $830,912

-9- Accessible Equipment Use - The system became fully accessible (at least one accessible car per train) in May 1998. The chart (below) presents lift usage by month since 2007.

Trips Utilizing Accessible Equipment 4,500 4,000 3,500 3,000 2,500 Trips 2,000 1,500 1,000 500 0 8 0 0 1 0 0 2007 2 2009 2 2011

Bike Program – On June 1, 2005, Metra implemented the Bikes on Trains program allowing three bikes in each diesel rail accessible car and two bikes per car on the Metra Electric District. Bikes are allowed on weekday off-peak trains, including reverse commute trains, and on all weekend trains. In April 2010, the program was expanded to allow five bikes in each diesel rail accessible car (two bikes per car will remain allowed on the Metra Electric District). Some blackout dates apply for special events that typically generate higher ridership, e.g., . The table (below) shows the average usage by month for the program.

Bicycles Carried Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2010 Avg Wkday 276 293 471 695 806 805 931 989 992 935 788 387 Avg Sat 148 190 266 506 707 451 678 459 653 662 481 257 Avg Sun/Hol 133 158 239 434 665 377 615 495 665 597 360 135 Typical week 1,659 1,811 2,859 4,412 5,403 4,851 5,948 5,898 6,280 5,933 4,778 2,328 Total Reported 7,052 7,243 12,849 19,039 23,646 21,012 26,015 26,067 26,776 25,924 20,260 10,351 2011 Avg Wkday 358 335 540 657 ##### ##### ##### ##### ##### ##### ##### ##### Avg Sat 210 243 347 532 ##### ##### ##### ##### ##### ##### ##### ##### Avg Sun/Hol 127 134 248 408 ##### ##### ##### ##### ##### ##### ##### ##### Typical week 2,125 2,053 3,293 4,227 ##### ##### ##### ##### ##### ##### ##### ##### Total Reported 9,111 8,009 14,793 18,099 00000000

Does not include South Shore. P:\RIDE\BikesCarried\[BikesCarriedTbls_NoLinks.xls]BikesCarriedCurrent_ToD&DoW Most recent month's data from TOPS 05/23/11

-10- Table 2: Passenger Trips by Rail Line Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Reported Reported & Free Trips

April 2010 vs 2011 2010 vs 2011 2010 2011 %Change 2010 2011 %Change BNSF 1,316,558 1,303,955 -1.0% 1,366,558 1,358,189 -0.6% Electric Lines 793,336 774,755 -2.3% 828,204 814,342 -1.7% Heritage 57,936 56,879 -1.8% 58,998 57,915 -1.8% Milw-N 528,250 528,610 0.1% 559,608 559,574 0.0% Milw-W 518,418 547,899 5.7% 544,272 587,412 7.9% North Central 124,795 130,416 4.5% 130,019 135,924 4.5% Rock Island 688,803 679,091 -1.4% 707,621 698,407 -1.3% SouthWest 196,979 210,519 6.9% 202,989 217,278 7.0% UP-N 785,774 670,361 -14.7% 857,832 733,392 -14.5% UP-NW 772,488 845,126 9.4% 831,175 909,766 9.5% UP-W 612,929 619,349 1.0% 643,904 646,581 0.4% SYSTEM * 6,396,266 6,366,958 -0.5% 6,731,180 6,718,778 -0.2%

January-April 2010 vs 2011 2010 vs 2011 2010 2011 %Change 2010 2011 %Change BNSF 5,089,070 5,107,486 0.4% 5,268,518 5,311,362 0.8% Electric Lines 3,151,877 3,081,228 -2.2% 3,288,531 3,228,451 -1.8% Heritage 231,500 226,042 -2.4% 235,823 230,530 -2.2% Milw-N 2,100,127 2,077,336 -1.1% 2,217,500 2,198,803 -0.8% Milw-W 2,008,203 2,083,329 3.7% 2,106,387 2,238,848 6.3% North Central 497,684 499,244 0.3% 518,474 521,961 0.7% Rock Island 2,742,705 2,681,964 -2.2% 2,813,922 2,758,675 -2.0% SouthWest 789,191 817,372 3.6% 811,810 842,721 3.8% UP-N 3,100,974 2,898,411 -6.5% 3,390,148 3,134,115 -7.6% UP-NW 3,033,342 3,139,196 3.5% 3,255,572 3,376,164 3.7% UP-W 2,318,595 2,360,855 1.8% 2,428,888 2,467,017 1.6% SYSTEM * 25,063,270 24,972,462 -0.4% 26,335,575 26,308,646 -0.1%

Last 12 09-10 vs 10-11 09-10 vs 10-11 Months 2009-2010 2010-2011 %Change 2009-2010 2010-2011 %Change BNSF 15,684,554 15,727,327 0.3% 16,189,191 16,329,139 0.9% Electric Lines 9,809,041 9,507,619 -3.1% 10,209,463 9,954,998 -2.5% Heritage 699,224 677,037 -3.2% 711,485 690,191 -3.0% Milw-N 6,648,824 6,484,183 -2.5% 7,027,132 6,864,530 -2.3% Milw-W 6,291,856 6,445,340 2.4% 6,592,255 6,848,293 3.9% North Central 1,535,146 1,518,035 -1.1% 1,599,299 1,588,806 -0.7% Rock Island 8,500,907 8,255,001 -2.9% 8,729,021 8,498,504 -2.6% SouthWest 2,389,247 2,407,536 0.8% 2,456,476 2,481,763 1.0% UP-N 9,696,600 9,132,976 -5.8% 10,533,987 9,863,639 -6.4% UP-NW 9,376,940 9,686,261 3.3% 10,049,989 10,406,433 3.5% UP-W 7,249,201 7,473,440 3.1% 7,558,378 7,815,470 3.4% SYSTEM * 77,881,539 77,314,755 -0.7% 81,656,675 81,341,766 -0.4%

P:\RIDE\Rprt_xls\[RIDETAB.XLS]A

-11- Table 3 System Ridership by Fare Zone April 2010 vs. April 2011 Zone Percent Share Pair Miles 2010 2011 Change % Change 2010 2011 AA 0-5 21,473 21,119 -354 -1.6% 0.3% 0.3% AB 5-10 491,388 478,117 -13,271 -2.7% 7.7% 7.5% AC 10-15 820,722 814,108 -6,614 -0.8% 12.8% 12.8% AD 15-20 1,004,790 1,005,888 1,098 0.1% 15.7% 15.8% AE 20-25 1,321,471 1,322,188 717 0.1% 20.7% 20.8% AF 25-30 801,927 799,221 -2,706 -0.3% 12.5% 12.6% AG 30-35 511,220 503,954 -7,266 -1.4% 8.0% 7.9% AH 35-40 440,189 432,592 -7,597 -1.7% 6.9% 6.8% AI 40-45 145,342 147,813 2,471 1.7% 2.3% 2.3% AJ 45-50 28,575 27,111 -1,464 -5.1% 0.4% 0.4% AK 50-55 34,150 33,216 -934 -2.7% 0.5% 0.5% AM 60-65 9,785 9,745 -40 -0.4% 0.2% 0.2% Intermediate* 267,192 264,164 -3,028 -1.1% 4.2% 4.1% Conductor 325,440 314,695 -10,745 -3.3% 5.1% 4.9% Group 2,308 7,491 5,183 224.6% 0.0% 0.1% Weekend Ticket 195,310 195,463 153 0.1% 3.1% 3.1% Total 6,396,266 6,366,958 -29,308 -0.5% 100.0% 100.0%

Last Three Months Zone Percent Share Pair Miles 2010 2011 Change % Change 2010 2011 AA 0-5 63,616 64,602 986 1.5% 0.3% 0.3% AB 5-10 1,462,808 1,414,964 -47,844 -3.3% 7.8% 7.5% AC 10-15 2,455,524 2,417,680 -37,844 -1.5% 13.0% 12.9% AD 15-20 2,976,631 2,977,381 750 0.0% 15.8% 15.9% AE 20-25 3,889,326 3,914,646 25,320 0.7% 20.6% 20.9% AF 25-30 2,365,218 2,378,650 13,432 0.6% 12.5% 12.7% AG 30-35 1,507,037 1,500,714 -6,323 -0.4% 8.0% 8.0% AH 35-40 1,279,337 1,280,073 736 0.1% 6.8% 6.8% AI 40-45 424,645 432,539 7,894 1.9% 2.3% 2.3% AJ 45-50 83,140 81,201 -1,939 -2.3% 0.4% 0.4% AK 50-55 99,970 98,822 -1,148 -1.1% 0.5% 0.5% AM 60-65 27,217 27,855 638 2.3% 0.1% 0.1% Intermediate* 794,255 770,760 -23,495 -3.0% 4.2% 4.1% Conductor 886,387 868,996 -17,391 -2.0% 4.7% 4.6% Group 12,268 14,104 1,836 15.0% 0.1% 0.1% Weekend Ticket 577,971 538,070 -39,901 -6.9% 3.1% 2.9% Total 18,854,314 18,745,065 -109,249 -0.6% 100.0% 100.0% *Trips that do not begin or end in Fare Zone A. Note: Free trips are not included.

-12- Figure 3

Metra System* Average Trip Distance (Rolling 3-Month Averages)

23.4

23.2

23.0

22.8

22.6

22.4

Miles 22.2

22.0

21.8

21.6

21.4

21.2 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 *Does not include free trips

Table 4 Passenger Miles & Average Trip Length by Rail Line January-April Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Line Passenger Miles (in 000's) % Chng Average Trip Length 2010 2011 Change % Chng in Trips 2010 2011 % Chng BNSF 120,504 121,420 916 0.8% 0.4% 23.68 23.77 0.4% Electric Lines 60,898 59,774 -1,125 -1.8% -2.2% 19.32 19.40 0.4% Heritage 6,626 6,417 -208 -3.1% -2.4% 28.62 28.39 -0.8% Milw-North 50,072 47,164 -2,908 -5.8% -1.1% 23.84 22.70 -4.8% Milw-West 49,848 50,326 477 1.0% 3.7% 24.82 24.16 -2.7% North Central 15,781 15,941 160 1.0% 0.3% 31.71 31.93 0.7% Rock Island 58,972 56,776 -2,196 -3.7% -2.2% 21.50 21.17 -1.5% SouthWest 15,072 15,494 422 2.8% 3.6% 19.10 18.96 -0.7% UP-North 61,602 55,290 -6,312 -10.2% -6.5% 19.87 19.08 -4.0% UP-NW 77,565 79,728 2,162 2.8% 3.5% 25.57 25.40 -0.7% UP-West 50,336 51,333 997 2.0% 1.8% 21.71 21.74 0.2% System* 567,276 559,662 -7,614 -1.3% -0.4% 22.63 22.41 -1.0%

*Does not include free trips. P:\RIDE\Rprt_xls\[TripDistance.xls]A

-13- Table 5 System Passenger Loads by Service Period February - March - April

Passenger Loads % Change Share of Total* Service Period 2009 2010 2011 09 vs 11 10 vs 11 09 10 11

Average Weekday

Peak Period/Peak Direction 238,000 228,300 226,600 -4.8% -0.7% 76% 76% 76% Peak Period/Reverse Direction 21,300 20,500 19,900 -6.6% -2.9% 7% 7% 7% Midday 33,400 33,600 33,100 -0.9% -1.5% 11% 11% 11% Evening 18,700 17,100 17,900 -4.3% 4.7% 6% 6% 6% Total Weekday 311,400 299,500 297,500 -4.5% -0.7% 100% 100% 100%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Dir 1,190,000 1,141,500 1,133,000 -4.8% -0.7% 72% 72% 71% Weekday Off-Peak 367,000 356,000 354,500 -3.4% -0.4% 22% 22% 22% Saturday 63,500 59,200 61,900 -2.5% 4.6% 4% 4% 4% Sunday 39,700 37,300 36,800 -7.3% -1.3% 2% 2% 2%

Total Week 1,660,200 1,594,000 1,586,200 -4.5% -0.5% 100% 100% 100%

Total Off-Peak 470,200 452,500 453,200 -3.6% 0.2% 28% 28% 29% *Percentages may not add up to 100 due to rounding.

Table 6 System Capacity Utilization by Service Period February - March - April

% Capacity Utilization % Change Service Period 2009 2010 2011 09 vs 11 10 vs 11

Average Weekday

Peak Period/Peak Direction 75.5% 73.0% 72.9% -2.6% -0.1% Peak Period/Reverse Direction 37.0% 35.4% 35.1% -1.8% -0.3% Midday 46.3% 45.5% 45.8% -0.5% 0.3% Evening 33.8% 30.3% 31.9% -1.9% 1.5% Total Weekday 62.2% 59.8% 60.0% -2.2% 0.2%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Direction 75.5% 73.0% 72.9% -2.6% -0.1% Weekday Off-Peak 39.7% 37.9% 38.3% -1.3% 0.4% Saturday 37.0% 35.8% 37.2% 0.2% 1.3% Sunday 42.6% 41.6% 40.4% -2.2% -1.1%

Total Week 60.0% 57.8% 57.9% -2.0% 0.2%

Total Off-Peak 39.5% 37.9% 38.3% -1.2% 0.4%

-14- IV. TICKET SALES

Table 7 (pg. 18) provides a breakdown by rail line of April sales by ticket type for 2010 and 2011. Estimated ridership and revenue data are shown on Table 8 (pg. 19) according to ticket type for February 2011 – April 2011.

Table 9 (pg. 19) breaks down the February 2011 – April 2011 ticket sales by method of purchase, which includes station (agents and vending machines), Ticket-by-Mail, Ticket- by-Internet, conductor sales on-train, and Commuter Benefit. The Commuter Benefit Program includes tickets distributed through the workplace by private concerns, including WageWorks. Table 9 also includes the percent change from the same period a year ago.

Fare Adjustments – On February 1, 2010, Metra’s new fare structure became effective. The new fare structure included adjustments in one-way fares and on-board ticket purchases and the first change in the cost of weekend passes since the program began in 1991. One-way fares increased about six percent, an average of about 30 cents a ticket. The new one-way fare structure was intended to encourage customers to use ten-ride tickets and monthly passes, which already offered a discount over the one-way fares. In order to simplify on-board fare collection, the increases were rounded to the nearest quarter ($.25), a practice common with other commuter rail operations in the United States. To encourage riders to buy tickets at stations with ticket agents and over the Internet, the penalty for on-board purchases was increased to $3 from $2. Weekend fares were also increased to $7 from $5. This was the first increase in the existence of the weekend fare program, which started in May 1991. Given the fare adjustments to several ticket types, it is difficult to assess the impact of the fare adjustment on one particular fare type. Instead, we must look at the impact of the fare adjustments as one complete package. Based on our analysis, it appears that riders are choosing to purchase one-way and ten-ride tickets for weekend travel more frequently. Since the fare adjustment, trips between a greater number of fare-zone pairs are less expensive for riders using one-way or ten-ride tickets than weekend tickets. As weekend ticket sales fell at a far greater rate than observed weekend passenger loads, it is clear that many weekend riders have switched from weekend tickets to one-way and ten- ride tickets.

There are a number of factors that could have impacted weekend ticket sales in 2010: • Weekend workers could have shifted from weekend tickets to ten-rides because they may be less expensive. • Recreational rides likely decreased because people have less money to spend on shopping or other types of activities. • People who vacationed “at home” in 2010, instead of out-of-region travel, likely made more Metra trips in 2010. However, overall recreational rides decreased. • Museum attendance was down three percent at Chicago’s 14 major museums and zoos. In fact, three percent probably understates the weekend loss, because attendance rose on free days (usually not weekend) and by school groups. • A number of special events were cancelled or scaled back in 2010 (e.g. Independence Eve Fireworks on July 3rd and Venetian Night were both cancelled), which contributed to a loss in weekend ridership.

-15- Despite the 1.7% decrease in paid ridership in 2010 compared to 2009, systemwide revenue was up 1.4% due to the fare adjustments, and the average fare paid increased 3.4% between 2009 and 2010.

Credit Card Sales – On September 9, 2009, Metra launched its new website that offered new features and enhancements to bring added convenience to customers. Monthly and ten-ride tickets can be purchased on Metra’s website with a credit card, and the tickets are mailed to the customers’ homes within three business days. Monthly tickets need to be ordered by the 24th of each month in order to guarantee delivery by the 1st of the next month. Up to two monthly tickets and three ten-ride tickets can be purchased per transaction. Customers with RTA Special User Permits can also order their reduced fare tickets, and Link-Up and PlusBus tickets can also be purchased on-line.

Metra began accepting credit cards (Visa, MasterCard, American Express, and Discover) and debit cards (with Visa or MasterCard logos) at the LaSalle Street, Millennium, and Van Buren Street Stations on January 11, 2010 and at and Ogilvie Transportation Center on January 18, 2010. Seventy-six outlying stations where an agent is on duty and new ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards on February 8, 2010. The table (pg. 18) shows credit card sales by ticket type. Please note that monthly ticket sales are reported based on the month the ticket was valid, not the date the ticket was purchased (e.g. a March monthly ticket purchased on February 22 will be reported as a March sale).

Credit Card Sales -- Number of Tickets Sold 2010 Ticket Type Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Internet Sales 1 Monthly2 2,771 2,942 2,973 3,259 3,332 3,649 3,210 3,694 4,079 4,098 3,937 3,628 Ten-Ride 6,122 4,730 5,135 5,145 4,486 5,069 4,306 4,819 4,921 4,838 4,639 4,024 Station Sales 3 Monthly2 36 5,302 10,425 12,624 13,580 14,201 14,864 15,822 17,600 19,690 19,404 16,037 Ten-Ride 8,384 26,456 37,645 43,359 43,983 56,256 50,522 57,198 54,653 54,597 56,577 52,335 One-Way/Weekend 553 11,749 18,812 21,653 23,631 32,307 32,718 34,017 27,789 28,645 28,260 27,121 Ticket Vending Machines 4 Monthly2 n/a n/a 238 259 301 329 317 249 326 435 496 274 Ten-Ride n/a 811 1,443 1,718 1,958 2,258 2,315 2,447 2,821 3,146 3,211 2,902 One-Way n/a 1,583 3,006 3,667 4,209 7,097 7,125 6,934 6,169 7,382 7,486 7,970 Weekend n/a 454 464 683 1,155 1,262 1,934 1,377 1,229 1,322 1,610 1,021 Total 17,866 54,027 80,141 92,367 96,635 122,428 117,311 126,557 119,587 124,153 125,620 115,312 2011 5 Ticket Type Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Internet Sales 1 Monthly2 3,941 4,128 4,143 4,184 Ten-Ride 4,588 3,923 5,296 4,396 Station Sales 3 Monthly2 18,833 19,303 21,272 23,093 Ten-Ride 59,103 52,436 47,807 62,390 One-Way/Weekend 24,154 25,551 32,302 55,650 Ticket Vending Machines 4 Monthly2 517 458 623 608 Ten-Ride 3,565 3,519 3,982 3,830 One-Way 6,696 7,220 8,901 9,363 Weekend 1,006 1,345 982 1,181 Total 122,403 117,883 125,308 164,695 0 0 0 0 0 0 0 0

1Ticket-by-Internet Sales via credit card and debit began on September 9, 2009. 2Monthly ticket sales are reported based on the month the ticket is valid, not the date the ticket was sold. 3On January 11, 2010, LaSalle Street Station, , and Van Buren Station, and January 18, 2010, Chicago Union Station and Ogilvie Transportation Center, and February 8, 2010, all 76 outlying stations where an agent is on duty began accepting credit and debit cards. 4 New ticket vending machines at the 14 busiest M etra Electric District stations began accepting credit and debit cards on February 8, 2010. 5 Tickets sold by credit card at the stations beginning in April 2011 may be affected by the implementation of a new revenue accounting system, which provides more precise breakdowns than our previous systems were able to provide. -16- Link-Up and PlusBus - For a number of years, Metra has participated in joint ticket programs with CTA and Pace. Monthly pass holders can purchase a Link-Up sticker or transit card for unlimited connecting travel on CTA and Pace buses. The Link-Up pass is priced at $39 and is accepted on peak-period CTA services (6:00 a.m.-9:30 a.m. and 3:30 p.m.-7:00 p.m.) and most Pace services. In addition, monthly pass holders can purchase an unlimited PlusBus ride sticker to be used in conjunction with their monthly ticket good for travel on all Pace suburban buses. The cost of PlusBus is $30 and allows unlimited use on most Pace routes. Metra supplements the fare paid by riders (i.e., Link-Up: $6.00, PlusBus: $8.54), which represent subsidies to CTA and Pace. The table below presents Link-Up and PlusBus sales for 2010 and 2011 (year-to-date).

Link-Up and PlusBus Sales January-March Link-Up PlusBus 2010 2011 Change 2010 2011 Change BNSF 4,290 4,720 430 1,614 2,111 497 Other CUS Lines 9,055 7,498 -1,557 1,723 1,347 -376 Electric 3,631 3,464 -167 192 152 -40 Rock Island 2,076 2,194 118 83 103 20 Union Pacific 4,534 4,911 377 565 625 60 Total 23,586 22,787 -799 4,177 4,338 161

Line estimates beginning in March 2011 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

-17- Table 7 Ticket Sales by Type and Line* April 2010 vs. April 2011

2010 2011 Change %Chng 2010 2011 Change %Chng MONTHLY STATION ONE-WAY BNSF 20,375 20,812 437 2.1% BNSF 79,557 63,048 -16,509 -20.8% Electric Lines 11,778 11,326 -452 -3.8% Electric Lines 88,311 83,831 -4,480 -5.1% Heritage 1,108 1,084 -24 -2.2% Heritage 652 524 -128 -19.6% Milw-N 7,017 7,032 15 0.2% Milw-N 34,223 29,893 -4,330 -12.7% Milw-W 7,495 8,194 699 9.3% Milw-W 40,087 35,926 -4,161 -10.4% North Central 1,954 2,087 133 6.8% North Central 4,386 3,697 -689 -15.7% Rock Island 11,232 11,117 -115 -1.0% Rock Island 37,675 34,896 -2,779 -7.4% SouthWest 3,431 3,655 224 6.5% SouthWest 5,740 5,200 -540 -9.4% UP-N 9,763 8,021 -1,742 -17.8% UP-N 46,365 37,611 -8,754 -18.9% UP-NW 10,202 12,229 2,027 19.9% UP-NW 62,381 50,288 -12,093 -19.4% UP-W 8,308 8,795 487 5.9% UP-W 46,568 42,666 -3,902 -8.4% SYSTEM 92,663 94,352 1,689 1.8% SYSTEM 445,945 387,580 -58,365 -13.1%

TEN-RIDE CONDUCTOR ONE-WAY BNSF 29,121 27,259 -1,862 -6.4% BNSF 41,709 36,073 -5,636 -13.5% Electric Lines 16,805 16,556 -249 -1.5% Electric Lines 23,616 23,866 250 1.1% Heritage 876 891 15 1.7% Heritage 880 1,005 125 14.2% Milw-N 14,320 13,709 -611 -4.3% Milw-N 32,206 34,698 2,492 7.7% Milw-W 10,285 10,157 -128 -1.2% Milw-W 37,054 36,947 -107 -0.3% North Central 2,503 2,401 -102 -4.1% North Central 11,357 13,000 1,643 14.5% Rock Island 13,331 12,932 -399 -3.0% Rock Island 23,150 26,714 3,564 15.4% SouthWest 3,568 3,828 260 7.3% SouthWest 7,371 8,448 1,077 14.6% UP-N 22,836 20,614 -2,222 -9.7% UP-N 54,796 57,573 2,777 5.1% UP-NW 18,313 18,857 544 3.0% UP-NW 59,239 44,303 -14,936 -25.2% UP-W 14,819 14,248 -571 -3.9% UP-W 34,063 32,068 -1,995 -5.9% SYSTEM 146,777 141,452 -5,325 -3.6% SYSTEM 325,441 314,695 -10,746 -3.3%

WEEKEND TICKET SALES BNSF 11,098 14,569 3,471 31.3% Electric Lines 6,406 5,787 -619 -9.7% Milw-N 8,862 9,666 804 9.1% Milw-W 8,779 9,308 529 6.0% NOTE: The implementation of a new revenue accounting system beginning in August 2010 provides more precise data at Rock Island 5,026 4,079 -947 -18.8% the line level which may result in some inconsistencies with SouthWest 218 591 373 170.9% data reported in prior periods at the line level. UP-N 14,826 10,141 -4,685 -31.6% UP-NW 11,966 14,468 2,502 20.9% UP-W 10,942 9,576 -1,366 -12.5% SYSTEM 78,123 78,185 62 0.1%

*Free trips are not included P:\RIDE\Rprt_xls\[TIKSALES.xls]by_line

-18- Table 8 Systemwide* Ridership and Revenue by Ticket Type February-April

Percent Share of Total PASSENGER TRIPS 2010 2011 Change Change 2010 2011 MONTHLY 11,958,085 12,003,665 45,580 0.4% 63.3% 64.0% 10-RIDE 4,314,120 4,248,880 -65,240 -1.5% 22.8% 22.6% ONE-WAY - Station 1,156,519 1,107,342 -49,177 -4.3% 6.1% 5.9% ONE-WAY - Conductor 886,388 868,996 -17,392 -2.0% 4.7% 4.6% WEEKEND - Station 127,894 130,235 2,341 1.8% 0.7% 0.7% WEEKEND - Conductor 450,075 407,835 -42,240 -9.4% 2.4% 2.2%

TOTAL** 18,893,081 18,766,953 -126,128 -0.7% 100.0% 100.0%

PASSENGER REVENUE MONTHLY $31,564,373 $31,751,519 $187,146 0.6% 55.6% 56.3% 10-RIDE 14,850,202 14,658,100 -192,101 -1.3% 26.1% 26.0% ONE-WAY - Station 5,085,128 4,855,393 -229,735 -4.5% 8.9% 8.6% ONE-WAY - Conductor 3,728,357 3,607,616 -120,741 -3.2% 6.6% 6.4% WEEKEND - Station 356,000 362,201 6,201 1.7% 0.6% 0.6% WEEKEND - Conductor 1,236,065 1,144,566 -91,500 -7.4% 2.2% 2.0%

TOTAL** $56,820,125 $56,379,395 -$440,729 -0.8% 100.0% 100.0%

*Does not include free trips P:\RIDE\Rprt_xls\[TIKSALES.xls]system **Not adjusted for ticket refunds.

Table 9: System Ticket Sales by Method of Purchase February-April

Monthly Ten-Ride TICKET SALES 2010 2011 % Change 2010 2011 % Change Station (Credit)1 28,848 65,399 126.7% 111,432 174,339 56.5% Station (Cash/Check) 113,581 80,957 -28.7% 272,305 202,429 -25.7% Total Station 142,429 146,356 2.8% 383,737 376,768 -1.8%

By Mail 40,213 32,521 -19.1% 248 248 0.0% By Internet2 9,174 12,455 35.8% 15,010 13,615 -9.3% Commuter Benefits 86,279 87,823 1.8% 32,417 34,257 5.7% Total3 278,095 279,155 0.4% 431,412 424,888 -1.5%

One-Way and Weekend TICKET SALES 2010 2011 % Change Station (Credit)1 62,071 142,821 130.1% Station (Cash/Check) 1,145,606 1,016,615 -11.3% Total Station 1,207,677 1,159,436 -4.0%

On-Train 1,066,418 1,032,130 -3.2% Total3 2,274,095 2,191,566 -3.6%

1On January 11, 2010, LaSalle Street Station, Millennium Station, and Van Buren Station and on January 18, 2010 Chicago Union Station and Ogilvie Transportation Center began accepting credit and debit cards. On February 8, 2010, all 76 outlying stations where an agent is on duty and new ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards. 2 On September 9, 2009, Ticket-by-Internet began accepting credit and debit cards. 3 Does not include free trips

-19- V. PASSENGER REVENUES

The table below reveals that system revenues decreased 1.3% in April 2011 when compared to the same month of 2010.

System Passenger Revenues April (in 000s) Percent Change 2009 2010 2011 09 vs 11 10 vs 11 April $19,014 $19,411 $19,158 0.8% -1.3% January-April $75,991 $75,055 $75,052 -1.2% 0.0% Last 12 Months $244,686 $231,511 $235,740 -3.7% 1.8% P:\RIDE\Rprt_xls\[REVTAB.xls]A

Table 10 (pg. 21) breaks out passenger revenues by rail line for the last two years. Figure 5 (pg. 22) illustrates system average fare (i.e., revenue per passenger trip). Table 11 (pg. 22) presents average fare and revenue levels by rail line.

-20- Table 10: Passenger Revenues* by Rail Line Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system which provides more precise line breakdowns then our previous systems were able to provide.

April 2010 vs 2011 2010 2011 %Change BNSF $4,061,297 $3,972,943 -2.2% Electric Lines 2,158,819 2,098,522 -2.8% Heritage 183,589 179,140 -2.4% Milw-N 1,691,532 1,680,151 -0.7% Milw-W 1,668,555 1,739,379 4.2% North Central 457,402 474,142 3.7% Rock Island 1,984,138 1,957,086 -1.4% SouthWest 541,682 577,659 6.6% UP-N 2,296,763 1,870,373 -18.6% UP-NW 2,521,357 2,718,526 7.8% UP-W 1,845,752 1,889,960 2.4% SYSTEM $19,410,886 $19,157,878 -1.3%

January-April 2010 vs 2011 2010 2011 %Change BNSF $15,501,476 $15,674,063 1.1% Electric Lines 8,546,515 8,357,577 -2.2% Heritage 734,915 714,344 -2.8% Milw-N 6,623,104 6,575,088 -0.7% Milw-W 6,353,479 6,583,126 3.6% North Central 1,815,258 1,814,986 0.0% Rock Island 7,833,476 7,711,003 -1.6% SouthWest 2,159,588 2,246,261 4.0% UP-N 8,934,646 8,271,762 -7.4% UP-NW 9,708,892 10,059,926 3.6% UP-W 6,843,494 7,043,823 2.9% SYSTEM $75,054,845 $75,051,958 0.0%

Last 12 09-10 vs 10-11 Months 2009-2010 2010-2011 %Change BNSF $47,418,877 $48,811,511 2.9% Electric Lines 26,539,495 26,184,288 -1.3% Heritage 2,228,346 2,150,882 -3.5% Milw-N 20,789,114 20,766,724 -0.1% Milw-W 19,617,327 20,640,697 5.2% North Central 5,631,764 5,599,630 -0.6% Rock Island 24,199,412 23,901,068 -1.2% SouthWest 6,575,614 6,681,931 1.6% UP-N 27,606,223 26,822,483 -2.8% UP-NW 29,724,614 31,654,193 6.5% UP-W 21,179,865 22,526,395 6.4% SYSTEM $231,510,651 $235,739,802 1.8% *Includes Capital Farebox Financing revenues.

-21- Figure 5

Metra System* Average Passenger Fare (rolling three-month average)

$3.20

$3.10

$3.00

$2.90

Fare $2.80 Increase Fare $2.70 Increase

Fare $2.60 Increase

$2.50 Fare Increase $2.40

$2.30

$2.20 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

*Does not include free trips

Table 11 Passenger Revenues* & Average Fare by Rail Line January-April Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Line Passenger Revenue (in 000's) % Change Average Fare 2010 2011 Change % Chng in Trips 2010 2011 % Chng BNSF $15,501 $15,674 $173 1.1% 0.4% $3.05 $3.07 0.7% Electric Lines 8,547 8,358 -189 -2.2% -2.2% $2.71 $2.71 0.0% Heritage 735 714 -21 -2.8% -2.4% $3.17 $3.16 -0.5% Milw-N 6,623 6,575 -48 -0.7% -1.1% $3.15 $3.17 0.4% Milw-W 6,353 6,583 230 3.6% 3.7% $3.16 $3.16 -0.1% North Central 1,815 1,815 0 0.0% 0.3% $3.65 $3.64 -0.3% Rock Island 7,833 7,711 -122 -1.6% -2.2% $2.86 $2.88 0.7% SouthWest 2,160 2,246 87 4.0% 3.6% $2.74 $2.75 0.4% UP-N 8,935 8,272 -663 -7.4% -6.5% $2.88 $2.85 -0.9% UP-NW 9,709 10,060 351 3.6% 3.5% $3.20 $3.20 0.1% UP-W 6,843 7,044 200 2.9% 1.8% $2.95 $2.98 1.1% System** $75,055 $75,052 -$3 0.0% -0.4% $2.99 $3.01 0.4%

*Includes Capital Farebox Financing revenues. P:\RIDE\Rprt_xls\[AVGFARE.XLS]A **Does not include free trips

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