WR Bulletin Vol 5 Issue #13 24-Mar-04

The Wainhouse Research Bulletin

ONLINE NEWS AND VIEWS ON VISUAL COLLABORATION AND RICH MEDIA COMMUNICATIONS Feel free to forward this newsletter to your colleagues, but we’d really like to have your friends sign up for their own subscriptions. It helps our digestion. To be added to our FREE automated email distribution list, simply visit www.wainhouse.com/bulletin. Andrew W. Davis, [email protected]

Polycom & Instant Group Calling Polycom, with its recent acquisition of Voyant and renewed thrust in the voice market, has announced MobileMeeting, an instant group calling application for mobile devices (read cell phones!). Intended to be a value-added service offered by mobile operators, MobileMeeting enables mobile phone and data device users to instantly launch group calls and connect with users from any network, location or handset by simply selecting a user-configured group buddy list from their device. MobileMeeting is designed to integrate easily with any wireless infrastructure and is available as a hosted option, giving carriers a cost-effective, low-risk way to introduce a new feature that can help drive revenue and increase usage minutes without additional infrastructure build-out. MobileMeeting enables users to create and save groups within their mobile device directory, then instantly launch a group call by selecting the group name or using a speed-dial number (e.g. ##2). Currently, users of RIM Blackberry devices, BREW and Java-based phones, and phones using a Symbian operating system can create and edit group lists directly on their device. A web-based directory service is available for all other types of mobile phones. Here’s What I Think Well, Octave, Voyant, and Spectel have all announced initiatives to go after the mobile market and introduce conferencing technologies to this new marketplace. It hasn’t taken off yet, but it is a certainty that it will. I’m tired of hearing about mobile video, which I still believe is a flash in the pan; but mobile audio, now that’s a sure bet. Huawei Introduces Videophone MCU, gateway, gatekeeper, and video endpoint manufacturer Huawei has introduced its first videophone, the ViewPoint 8220. This desktop product has a built-in CCD camera and 5" LCD display (both of which can be manually tilted and swiveled) and supports H.323 VoIP and video calls at 64-512 kbps. The device sports two IP connections (acting as a HUB) for both PC and telephone connections. There is also a PSTN connection for standard audio calls (the unit can be connected to both PSTN and IP at the same time, saving desk space) as well as audio and video inputs and outputs. Huawei claims full duplex audio, acoustic cancellation, noise suppression, and gain control.

The Wainhouse Research Bulletin Page-1 Vol. 5 #13, March 24, 2004 News in Brief The Wainhouse Research Bulletin would like ¾ Masergy Communications has signed up VSGi you to join us in thanking our 2004 sponsors to resell its network services who help keep distribution of the WRB free: ¾ Audio and web conferencing services wholesaler AGT GlowPoint Audio-Ex has selected Peer 1 Network Aethra Octiv Enterprises, a provider of Internet bandwidth and co-location facilities, worldwide, as its ClearOne Polycom optimized network provider. Compunetix RADVISION ¾ Arel has signed up VITEC Group in Germany to Convedia ReView Video sell the company’s Spotlight universal DSTMedia SCOTTY conferencing enterprise software solution. DyLogicDMD Sony ¾ ClearOne has introduced XAP Net, a control IVCi Spectel interface that provides remote access to the Konftel TANDBERG company’s audio products through local area MVC V-SPAN networks and over the Internet. The fine print: Sponsorship of the WR Bulletin in ¾ UK-based audio and data conferencing services no way implies that our sponsors endorse the provider MeetingZone has expanded its opinions expressed in the WRB. Nor does it imply capabilities with the purchase of CONTEX that the Bulletin endorses their products or audio bridges from Compunetix. services. We remain an equal opportunity critic. ¾ OctiVox, a division of Octiv, has signed up reseller GBH Communications ¾ A + Conferencing will be offering Santa Cruz Network’s VidiTel videoconferencing software through their agent and reseller channel. VidiTel is a voice and video over IP, application and text messaging, multipoint service available at $50 per seat per month for unlimited use. April SpotLights Webinar, North America Subject: Crisis Communications - Not Your Ordinary Conference Call Time: 8 April 2004, 11:00 EST Speaker: Robert Haley, Marketing Manager, Compunetix Click Here To Register Today’s business world poses a high degree of risk. Are you prepared? Can you reach your team in time? This presentation will focus on non-standard conferencing applications, specifically with regard to crisis communications. Crisis can occur in many forms – natural disasters, high-risk manufacturing, facilities security, financial emergencies, public-relations disasters, transportation accident management, even severely disgruntled customers. However, each for of crisis shares the common requirement of needing secure and immediate responses. In fact, management is typically judged by the decisions that they make within the first 10 minutes after crisis notification. This WR SpotLights is sponsored by Compunetix, a designer and manufacturer of world-class audio, video and data multipoint conferencing systems. Web conferencing services are provided by WebEx, a provider of online meetings, web conferencing, teleconferencing and video conferencing services that power today's enterprise. Audio conferencing services are provided by MCI, a leading provider of conferencing services.

The Wainhouse Research Bulletin Page-2 Vol. 5 #13, March 24, 2004 The Battle for the Collaboration Desktop July 14-15-16, Colonnade Hotel, Boston, MA WR Summit to Explore Future of Collaboration

This year’s Summit will offer attendees a concentrated discussion exploring the future of collaboration as seen by some of the major vendors and new comers who are addressing this market. Last week we told you about Cisco Systems and Rick McConnell representing the IP Telephony camp. This week’s featured presenter is Caleb Barlow, Business Unit Executive for Software as a Service with Lotus Software, IBM Software Group. Perhaps best known for its Lotus Notes product, and for those in the conferencing industry, for Lotus Sametime, since renamed to “Lotus Instant Messaging and Web Conferencing,” IBM software is involved in both the development of desktop collaboration solutions as well as toolkits for third party developers and service providers introducing collaboration-enabled applications. While IBM and Cisco are indeed strategic partners, they are also likely to compete for the collaboration desktop. Which side will prevail? That’s for the market to decide. According to Caleb, “Today there are a myriad of choices for organizations considering whether to provision their collaborative capabilities in house or from a service provider.” His presentation will cover: Which applications make the most sense to consume as a service? What are the questions/parameters/factors users should be weighing when evaluating collaborative software service delivery and the associated providers?” In his current role, Caleb is responsible for defining the strategy and positioning of Lotus products when they are delivered as a hosted service. He has held various business development, services and strategy positions within Lotus, IBM Global Services and IBM Systems Integrator Marketing. Caleb is passionate about the opportunity for software to be provisioned as an on-demand service. In a previous assignment, he was the principal strategist behind the IBM Global Services groupware practice for the large scale commercial outsourcing of Lotus Notes and Microsoft Exchange. This is your chance to look at many of the competitive forces influencing the future of conferencing and collaboration and to pose questions to the experts. We’ve arranged a dynamite sequence of presentations on the desktop future by Cisco and Avaya from the IP telephony camp, Microsoft and IBM from the enterprise software camp (Oracle declined to participate), and will complement these views with those who are coming at the opportunity from the desktop conferencing side of the house, including Polycom and WebEx. Following the presentations, the speakers will face off on a panel discussion moderated by Network World’s John Gallant. Audience participation is encouraged. The WR Summit 2004 web site has a current copy of the unfolding speaker program and other information; you can also register here to attend – visit www.wainhouse.com/wrsummit This year we are proud to have: Diamond sponsors: Applied Global Technologies, GlowPoint, Microsoft, Polycom, Sony Gold sponsors: Compunetix, TANDBERG, and WebEx Silver sponsors: Arel, Ubiquity As in the past, the Wainhouse Research Summit will be available as a live streaming presentation via the Internet (audio, video, slides). Archives will be available as well to accommodate those nasty time zone problems. This year we will be using a new service we have beta tested from GlowPoint. Stay tuned for more details. If you are interested in sponsoring the WR Summit, contact [email protected].

The Wainhouse Research Bulletin Page-3 Vol. 5 #13, March 24, 2004 People & Places Masergy, Doug Forster, Video Market Group Director Channel Sales ACT Teleconferencing, Gavin Thomson, resigned as CFO Arel, Eric Le Guiniec, VP of Europe and EMEA GlowPoint, Stuart Gold, VP of Brand and Product Marketing; Joseph Laezza, VP Operations Viseon, Robert Wolf, CFO Enterprise Survey Results by Ira M. Weinstein, [email protected] One loyal WRB reader was kind enough to forward the results of an internal survey covering various IT services. The 30 question survey was released to 3,000 employees in the main headquarters, and included one question on videoconferencing services. The company is in a non-technical field and currently uses only ISDN-based videoconferencing in approximately 40 of their offices. Question: “How satisfied are you with our company’s internal videoconferencing products and services?” This survey was released to the general population of this company. A total of 584 people responded (representing a 19.5% response rate), of whom 167 (an astounding 28%) were videoconferencing users, and provided the following data. Response # of Responses % of Population Surveyed % of VC Users Very Satisfied 72 12 % 43 % Somewhat Satisfied 74 13 % 44 % Somewhat Disappointed 19 3 % 11 % Very Disappointed 2 0 % (Approx.) 1 % Don’t Use 417 72 % N / A TOTAL 584 100 % More than 87% of videoconferencing users were satisfied with the videoconferencing services they receive. Only 12% were either somewhat or very disappointed with their internal videoconferencing. Calling All Web Conferencing End Users – Please Take Our Survey If you are an end user who has used web conferencing or made decisions about purchasing web conferencing products and services in the past six months, we'd like to make you an offer: ¾ Please take 10 to 15 minutes to complete our on-line survey. To show our appreciation, you will be entered into a drawing for one of five $50 Amazon.com gift certificates. ¾ Completing the survey will also place you on our ‘WebMetrics’ survey panel. Panel members will be invited to take three more follow-up surveys - one each quarter - with a chance to win another one of five more $50 Amazon certificates with each survey. You may take any of the surveys, but if you complete all four surveys over the next year, you will be entered into a special drawing for one grand prize $1,000 Amazon WebMetrics certificate. ¾ All panel members will also receive a few of the high level findings that we learned from each survey. To take the first survey visit www.wainhouse.com/webmetrics/survey

The Wainhouse Research Bulletin Page-4 Vol. 5 #13, March 24, 2004 CeBIT Report Andrew survived his harrowing drive on the Autobahn once again this year and lived to tell about another CeBIT. The show seemed more upbeat and crowded than it felt last year, perhaps because the event has been shortened by a day, making it seem a bit less like a German tri-athalon and more like your standard marathon of exhibitions.

Aethra’s new VoyagerStar packed a Aethra’s MiaStar is another The Marconi ViPr was an huge set of features into a briefcase- all-in-one package, of the type outstanding demo of desktop video sized package (16-20K Euro) gaining in popularity. at 6Mbps. I loved the software The company was also showing user interface and built-in several models of videophones. functionality; not sure how I feel about touch screens. There wasn’t anything at CeBIT that I found shocklingly new this year. For the major vendors, I got to see products that had been announced recently, but weren’t necessarily new to me – the new Polycom Office, the VCON HD5000, Aethra’s Theseus videophone, etc. I also saw two interesting desktop products, the eyeCatcher from Exovision and the ViPr from Marconi, that make you realize how many different desktop paradigms there are, none of which have yet taken hold.

The Eyecatcher – Wainhouse Research’s A new wireless consumer a new experience in personal Niels Kellerhof gives set top box from D-Link; video, or a crazy idea Polycom’s new Web Office but don’t ask me anything about it; from the Dutch? portal technology a spin. and don’t ask D-Link either.

Networking with Networking with VCON’s HD5000 in action. OJ Winge from TANDBERG Steve and Mark from Polycom Unfortunately CeBIT hall lighting in front of the company’s in front of the secret chamber. and background sound levels made popular Director. the product difficult to evaluate.

The Wainhouse Research Bulletin Page-5 Vol. 5 #13, March 24, 2004 I also got a chance to see the latest version of the videoconferencing software from DaViKo, one of the many companies working on software codecs and personal videoconferencing products that are extending into the web conferencing space. If there was any surprise for me this year at CeBIT, it was the number of new-to-me companies I ran across that are introducing web conferencing servers intended for enterprise deployment, including bestSella (Germany), engram (Germany), dialcom networks (Spain). These range from simple, easy-to-use paradigms to those that include voice and multipoint video over IP.

Tony from MVC chats with Could this be the new Or is this the ruggedized Peter from Exovision. TANDBERG portable TANDBERG portable system? videoconferencing system? Lastly, there were several Asian and a few non-Asian companies showing videophones, including Universal Microelectronics, Leadtek, Aethra, D-Link, and presumably Tatung, although I didn’t make it to all the booths in all the halls. I did not get to the Huawei booth either, which according to the show guide, was exhibiting batteries and power sources, not conferencing systems. Letters Andrew: It was my pleasure to see our pictures with part of our museum inside WRB 0512, page 4. The only question I have: why didn't you mention our company? I believe it's quiet funny to mention that the oldest TANDBERG's equipment was found in Russia. [email protected] (Sergej Kaptsov, tel. +7 095 788 31 84) Hot Topics on the WR Forums ' Have Experience With Video Communications CISCO Call Manager 4.0? Management Systems 2004: Industry Analysis ' Web Conferencing - Ratio of users & Market Forecast to concurrent licenses Our newly updated, in-depth ' Compunetix Video MCU's study of video network ' Latest version of Polycom management, call processing, VS 4000 and FX and scheduling software. This report covers the market ' Outlook/Notes integration for segments, technology trends, scheduling and profiles of the top 10 vendors. Details, a free executive summary, & table of ' Sony PCS1600 cannot see contents are available at www.wainhouse.com/reports. image and audio Start your own forum discussion topic!!

The Wainhouse Research Bulletin Page-6 Vol. 5 #13, March 24, 2004