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CRACKING the EUROPEAN DATA SAFE by KARL SEYFERT Some European Vehicle Service Information May Seem ‘Locked Up,’ out of the Reach of Independent Techs

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CRACKING the EUROPEAN DATA SAFE by KARL SEYFERT Some European Vehicle Service Information May Seem ‘Locked Up,’ out of the Reach of Independent Techs CRACKING THE EUROPEAN DATA SAFE BY KARL SEYFERT Some European vehicle service information may seem ‘locked up,’ out of the reach of independent techs. But most of it is accessible, if you’ve got the right combination. ccess to service information for many of the available sources of service in- European vehicles has never formation on European vehicles. While been as easy as it is for domes- much of that information can still be found tic or Asian vehicles. European in conventional sources like books, manuals vehicles have never represent- and CDs, we’ll show you that there’s at least Aed a majority on our roads, which may ex- as much information to be unlocked else- most. Internet-based versions of these plain why they attract less attention from where. Let’s get started. products are also available, providing 24- our domestic tool manufacturers and data hour access to the very latest service infor- suppliers. Also, some European vehicle Books, CDs & Online Resources mation, late-breaking TSBs, wiring dia- manufacturers (no names, please) have de- Traditional service manuals, brought to you grams and labor guide information, without veloped a reputation for being rather stingy by information specialists like Motor In- ever inserting a disk. with their service information. It’s been their formation Systems, Mitchell1 and Robert Bentley Publishers is the fac- view that all vehicles produced by a given Haynes, continue to be an excellent source tory-authorized source for service manuals manufacturer should be serviced by that of diagnostic and service information for on Volkswagen and Audi vehicles. Manuals manufacturer’s franchised dealers. And if all European vehicles. These companies also for all of the other major (and minor) Euro- vehicles are being serviced by the dealers, offer information in the CD format. Motor pean vehicles are also offered. Many Bent- there’s no reason to distribute the informa- also offers its e-tech software on CD, which ley manuals are available in either print or tion to the aftermarket. features an Internet-style browser, intelli- CD format. The VW and Audi literature on While this may be how they operate in gent search function and the ability to print the current Bentley CDs is identical to the Europe, it’s very different in this country. enlarged images. VAG VESIS (Volkswagen) and AESIS (Au- U.S. vehicle owners enjoy the option of tak- CD-based information systems compile di) information that’s provided to dealer ing their vehicles to an independent or a traditional service manuals, service bulletins techs. The CDs also link to technical bul- dealer for service, and many choose inde- and other pertinent information in a single letins. Bentley is now featuring online dis- pendents. Our vibrant aftermarket service set of disks that’s updated quarterly. Mo- cussion forums, which allow you to commu- industry requires full access to all of the in- tor/ALLDATA, ALLDATA and Mitchell nicate directly with the folks who prepare formation necessary to service and repair On-Demand are the primary suppliers of the manuals. the European vehicles on our roads. service information in this format. If your Robert Bosch Corp. makes many of Things are certainly better than they once shop specializes in import vehicles only, the underlying parts and systems found on were, but there’s still room for improve- subscriptions can be tailored to provide only European vehicles. Bosch publishes a range ment. This article provides an overview of the information you need and will use the of books and pamphlets, designed to ex- 42 December 2003 no reason for one person to attempt to solve a difficult diagnostic problem all by himself, especially when someone else may have already wrestled with (and solved) the exact same problem. The International Automotive Technicians’ Network (iATN) started out just a few years ago with a few hundred members. Today there are almost 48,000, and the average member has 21 years of experience. If you do the math, the collective years of experience of the iATN membership has exceeded the one million mark. In addition to the ongoing exchange of information and opinions, sponsoring iATN members can search over 500,000 items (TechMails, web forum posts, moderated live discussions, waveforms and other tech- nical images), all within the iATN Knowl- edge Base. And this isn’t even counting the 320,000-plus replies to TechMail help re- quests that are also available to sponsoring members. Information of interest to Euro- pean repair techs represents a healthy per- centage of these resources. The Bimmer Tech Group is an interna- tional, e-mail-based discussion/resource group made up of professional BMW tech- nicians from around the world. As a techni- cal resource group, it’s dedicated to pooling its expertise and seeking to enhance techni- cal knowledge, skills, professionalism and competence as regards to the repair, mainte- nance and diagnosis of BMW automobiles. Discussions related to BMW technical prob- lems, repair trends, diagnostic techniques, and other BMW-related topics are welcome. To join the Bimmer Tech Group, you Photos: Karl Seyfert Photos: must be a professional BMW service spe- plain the operation and repair of these sys- on engine management, air bags, specifica- cialist with at least four years of BMW ex- tems, as well as other important automotive tion data, service schedules, ECM pin data, perience and/or BMW factory training. topics. The blue Bosch Automotive Hand- antilock brakes, etc. Information on all ma- You must also be willing to make a com- book may be small, but its nearly 1000 jor European vehicle manufacturers for the mitment to participate and contribute to pages are filled with essential information 1979-2002 model years is included. An an- group discussions. explaining some of the automobile indus- nual subscription, with updates in the The Luxury Motor Vehicle Informa- try’s most challenging subjects. Each Bosch spring and fall, assures that you’ll always tion System offers independent Mercedes- book is edited by the same technical experts have the latest available European service Benz service information. It was developed who design and build the company’s auto- information. for professional automotive technicians net- motive and diesel systems and components. Schiff European Automotive Litera- working through multiple Internet mailing Bosch books and manuals can be purchased ture is a source for owner’s manuals, parts lists. This group of technicians specializes in directly from the company, or through the catalogs and workshop manuals for Euro- repairing vehicles manufactured by Mer- Society of Automotive Engineers (SAE) pean vehicles. The company appears to spe- cedes-Benz from 1992 through current bookstore on the SAE website. cialize in manuals for older and sometimes models. Membership includes access to ex- Autodata offers several books on engine obscure vehicles. So if you’ve agreed to do a tensive technical information on these vehi- management systems, including European restoration job on a 1961 Borgward Isabel- cles worldwide. In addition, U.S. and Cana- vehicles. The European manual is a com- la, Schiff can provide you with an original dian members have access to a toll-free prehensive source of information on engine factory manual to make the job go a bit technical call-back hotline. On-site training management systems for European cars in- smoother. Finding the necessary parts on vehicle systems, diagnostic information troduced or revised from 1986 through might be another matter. access and other subjects is also offered. 1995. The manual deals specifically with the fuel and ignition systems under the control Independent Online Info Sources OEM Websites of the engine management system. A very positive benefit of the Internet is its In 2001, the EPA proposed changes to the EuroInfo on CD is the company’s CD- ability to link people with similar interests, 1995 Service Information Rule to ensure the based product, which includes information regardless of geographic location. There’s aftermarket had all the necessary service in- December 2003 43 CRACKING THE EUROPEAN DATA SAFE formation and diagnostic equipment needed •Long-term: $0 to $2500 mat that may be understandable to the to perform emissions-related repairs on ve- As of the completion of this article, Volks- OEM’s dealer techs, but is difficult for oth- hicles with On-Board Diagnostics (OBD). wagen and Audi are not considered to be in ers to decipher. Some call it a steep learning Earlier this year, the EPA Administrator compliance with these guidelines, as infor- curve. Our best advice here is to investigate signed the Service Information Final Rule, mation on their websites is being sold on a the sites of interest to you. Some give you which amends and finalizes the 1995 regula- per-document basis. Porsche also offers the the option to tour the site, or you may wish tions requiring the availability of emissions- per-document option, with no short- or mid- to try the one-day access option for a more related service information for the automo- term option, and a long-term subscription in-depth examination. This should give you tive aftermarket industry. The amendments charge that does not meet EPA guidelines. a better idea of whether there’s enough val- will provide access to this information by Volvo is currently charging for information ue to be found there to warrant shelling out making it publicly available via the Internet. access on a per-model basis. The EPA is for an access subscription for your shop. According to the EPA, the Final Rule “working with” these manufacturers to bring Additional information about the OE sites will: (pricing, features, etc.) can be •Make the full text of emissions- found at the NASTF website.
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