Let's Make Things
Total Page:16
File Type:pdf, Size:1020Kb
Grameenphone Ltd. GPHouse, Bashundhara Baridhara, Dhaka-1229, Bangladesh +880-2-9882990 +88 01799882990 +880-2-9882970 www.grameenphone.com 2019 ANNUAL REPORT We care about our planet LET’S MAKE THINGS Grameenphone wants to contribute to meet climate challenges and aims to reduce the consumption of resources and overall impact on the environment. In an effort to minimise paper consumption, we limit the scope of the printed annual report within regulatory requirement. Grameenphone’s website provides extensive information POSSIBLE about the Company and its current activities. LET’S MAKE THINGS POSSIBLE Bangladesh has embarked on a journey of digital transformation and technological advancement. The heights that technology has attained are a marker of growth and development across all economic sectors. Businesses are booming, access to quality education is widening, new jobs are being created. Communication services are now stronger than ever. Grameenphone has been a partner in Bangladesh’s development journey and looks forward to continued contribution towards the government’s Digital Bangladesh ambitions. With its modernised network and extensive coverage, the Company is helping to reduce the digital divide of the country. Distance, mobility or socio-economic factors no longer pose a barrier to education, business or lifestyle needs. The enhanced access to information is now enabling start-ups, small-scale businesses and farmers, to innovate and grow. Empowering societies by connecting our customers to what matters most, remains at the heart of what we do. 01 Overview An introduction to our report with a snapshot of our business, key events and achievements in 2019 ANNUAL 02 How We Create Value rd GENERAL 05 Our Culture 23 06 Our Ethical Conduct MEETING 07 Our Strategy 08 Our Journey Virtual Shareholder Meeting 11 Contribution to the National Exchequer 02 Sustainability Our sustainability efforts Tuesday, 21 April 2020 12 Sustainability and Partnership to Reduce Inequalities 10:30 AM, Dhaka Time 14 Grameenphone Moving Towards Low Carbon Footprint 16 Human Resources Management Live Webcast http://bit.ly/gpvirtualagm-2020 19 Innovation Lab 03 Business Performance > See page 174 for AGM notice An insight into our operation and how our strategy is delivered > See page 175 for Frequently Asked Questions (FAQs) on Virtual Shareholder Meeting 21 Our Performance 2019 22 Quarterly Business Highlights 2019 24 Message from the Chair and the CEO 04 Governance Our framework for Corporate Governance, Management Team and the role and contribution of our Board 27 The Shareholders WHAT’S 29 Organisational Structure 31 Directors’ Profile 38 Management Team Profile 41 Corporate Governance in Grameenphone 56 Internal Control over Financial Reporting (ICFR) INSIDE 57 Enterprise Risk Management 59 Audit Committee Report 61 Nomination and Remuneration Committee Report 05 Financial Analysis Welcome to our Our financial performance and statutory financial statements with associated audit report and supporting notes Annual Report 2019 64 Six Years’ Financial Summary This report aims to inform stakeholders about 67 Value Added Statement 2019 our financial and non-financial performances in 68 Directors’ Report 2019. This includes a look at how we create value 93 Management’s Discussion and Analysis over time and how our strategy addresses the 100 Auditors’ Report & Audited Financial Statements challenges, risks and opportunities Grameenphone faces in a fast-changing world. 06 Additional Information Corporate Information and Notice 167 Products and services 168 Our recognition 2019 169 Useful Information for Shareholders View Our Annual Report 2019 172 Corporate Information Report Online Go green and help reduce 174 Notice of the 23rd Annual General Meeting carbon footprints 175 Frequently Asked Questions (FAQs) on Visit: www.grameenphone.com Virtual Shareholder Meeting to view the online version of this 177 Proxy Form Annual Report Today’s consumers and enterprises are switching easily between multiple channels, screens and devices, expecting more seamless experiences from the brands they engage with. To better reach and How we build relationships with our customers, we need to lead disruption and anticipate their needs. Grameenphone believes that connected societies are empowered societies. We’ve built a culture at Grameenphone that values a commitment to our customers, diversity Create value and inclusion, and a responsibility to our community and environment. At Grameenphone we believe in creating value for all stakeholders such as our shareholders, customers, employees, the public sphere and communities, suppliers, people driving innovation. For Our Society Safeguarding Child online safety Nationwide the future directly educated more than Enrichment Programme 590,000 20,289 students were awarded in Students recognisition of their reading habit in over 375 schools Alor Pathshala Social media campaign We have contributed generated more than Sensitised over More than 1.5m School of Enlightenment BDT 754.5b views 200,000 books downloaded from Teachers/Parents alorpathshala.org to the National Exchequer 15m since our inception We supported Empowering the start-up community through 44 GP Accelerator Programme Supporting start-ups throughout communities the programme and around our BDT 4.59m BDT 45m+ network in cash grants non-financial support this18 year For Our Customers Expanding our We have invested coverage and breadth We cover BDT365.6b population coverage in Bangladesh 99.6% since our inception of the Bangladeshi BDT population 18.2b in 2019 to rollout 4G LTE sites, 3G 4G expanding 2G and 3G coverage, capacity enhancement, as well as building higher IT readiness 95.4% 74.5% In our operations we have: MILLION SUBSCRIBERS 3G sites 4G sites Providing 76.5 deep Sea MILLION 15,710 10,022 connectivity MOBILE 40.6 DATA USERS We successfully implemented 100% data-enabled network across the country 2 How We Create Value For Our Investors 130% dividend OVER Including Interim Dividend 2019 30,700 SHAREHOLDERS ACCOLADES BDT 13 Best presented Annual Per Share Report 2018 by SAFA and ICAB Last 6-years Best Corporate Total Shareholder Best Telecom Brand in Governance Excellence Bangladesh award 2018 by ICSB Return awarded by Bangladesh Brand Forum 87.31% * As of 30 December 2019 For Our Employees We supported Employees spent more than 118 classroom sessions with Launched a ChatBot in Work 64 Chat (Workplace messenger) - the ‘One-Stop-Solution’ to all students through 102,000+ queries on policy, benefit, and our internship HR services on the go! programme this year Hours of total Learning 50+ 110+ Average Hours per employee Children accommodated spent on e-learning in Day Care Centre Partnership with leading learning platforms to provide employees with Company sponsored diverse e-Learning library Grameenphone Ltd. | Annual Report 2019 3 KNOWLEDGE ANYTIME, ANYWHERE IT’S POSSIBLE! Our Culture Our strategy spells out what we do; our behaviours explain Our how we deliver; and our purpose is our reason for existence. Being a part of or a partner with Grameenphone means sharing our commitment and passion for the key elements Culture that shape our culture. STRATEGY BEHAVIOURS Internet Access Always Explore Personalisation Create Together Efficient Operations OUR PURPOSE Keep Promises Digital Positions Connecting you to Be Respectful what matters most. Empowering Societies. Our purpose Connecting you to what matters most | Empowering Societies Connecting customers to what matters most has been the core of our business. Today internet connectivity impacts nearly every part of our lives, and we believe in making it personalised and relevant for our customers. It’s about more than good business; it’s empowering societies. Our behaviours We have four behaviours that guide the way we work: Always Keep Create Be 1 Explore 2 Promises 3 Together 4 Respectful We believe growth We believe that trust We believe diverse We believe in the comes from learning is key in all our teams find better unique human ability every day. We’re relationships. We solutions. We seek to understand what curious and we dare take ownership and different matters for people. to challenge, test, pride in delivering perspectives, share, We meet everyone at fail fast and pivot with precision and involve and help eye level, listen and integrity each other succeed show that we care In addition to our purpose and behaviours, everyone working with or for Grameenphone is required to commit to, abide by, and annually renew their signature on our Code of Conduct. Grameenphone Ltd. | Annual Report 2019 5 Our We understand that our business depends on the trust of our customers and partners and we are committed to conducting our business in a responsible, ethical and lawful manner, always. This Ethical is why we have adopted a Code of Conduct that lays high standards of integrity on how we do business. The Code further sets clear expectations and requirements for each and every one of us, Conduct regardless of our designation, role or location. We are expected to act as guardians of Grameenphone’s integrity and to follow 4 key principles that define the basis of our business conduct. Key achievements in 2019 1. Adoption of Business Partner Compliance Management Policy – designed to ensure Our that Grameenphone’s relationships with Principles Business Partners do not pose unacceptable compliance risks to Grameenphone, including but not limited to corruption, fraud, money laundering, trade sanctions and also risks