Annual Report 2018
ANNUAL REPORT 2018 For the year ended March 31, 2018 OUTLINE Our Origin We Will Continue to Embrace the Cha llenge… ©KOTSU SHIMBUNSHA 1987 Restructuring of Japanese National Railways Expanding the Business Field The division and privatization of Japanese National Railways (JNR) aimed to rehabilitate Since its establishment, the JR East Group has upgraded the services it provides customers and revitalize railways. This reorganization and rehabilitated and revitalized railways by leveraging railway infrastructure, technology, and only produced benefits because employees expertise. The Group has expanded and improved the Shinkansen network and other railway adopted a new attitude that was based on a networks. Further, while increasing railway traffic volume through service quality enhancement, commitment to being autonomous, customer the Group has significantly broadened its business field by developing the life-style service focused, and regionally rooted. business, the IT & Suica business, and overseas businesses. East Japan Railway Company We Will Continue billion to Embrace the Cha llenge… ¥2,950.2 Realizing Sustainable Growth as a Group * Fiscal 1988 figures are nonconsolidated. Further, other billion operations include bus services. billion Transportation (“Railway” in fiscal 1988) Other Operations (in fiscal 1988) Retail & Services Real Estate & Hotels Others ¥1,565.7 ¥481.3 billion ¥307.3 Operating Revenues 1988* 2018 Operating Income 1988* 2018 Annual Report 2018 1 OUTLINE Our Direction Evolving Railways and Pursuing New Possibilities Transportation Retail & The Transportation segment includes Services passenger transportation operations, which are centered on railway opera- The Retail & Services segment consists tions, as well as travel agency services, of the part of JR East’s life-style service cleaning services, station operations, business that includes retail sales and facilities maintenance operations, restaurant operations, wholesale railcar manufacturing operations, and business, a truck transportation busi- railcar maintenance operations.
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