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Supporter Information 2019/20

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Supporter Information 2019/20 SUPPORTER INFORMATION 2019/20 IMPORTANT SECURITY NOTICE SECURITY AGE GUIDANCE With safety and security measures of paramount importance, it is crucial that all We ask you not to bring bags unless Supporters under 14 must be accompanied supporters are aware of the following points: essential. Only small bags, no larger than by an adult (over 18) at all times. Young 16.5” x 12” x 6.5” will be allowed, subject Supporter Wristbands are available from • These tickets are for home areas of the stadium, for the use of Manchester City to the standard security checks prior to the stewards. supporters only. entering the stadium. No storage areas will • Supporters of the opposing team must have purchased tickets direct from the be available for larger luggage or prams. ACCESS INFORMATION If you require a bag for medical reasons, Club that they support and be located in the visitors section of the stadium. For access information, please visit please contact the Access Team. • The Club does not have a neutral area. mancity.com/access, or contact the • Tickets are non-transferable and must not be resold. Any resale is unauthorised. Keep your ticket with you at all times. Access Team on +44 (0)161 444 1894 (Option 1) or email [email protected] • Ticket touting is a criminal offence. If unauthorised sales or disposals take place, Re-admission is not allowed, you the club will investigate any such occurrences and impose stadium bans and/or cannot enter and re-enter. support any police prosecution deemed appropriate. PROMOTING EQUALITY AND DIVERSITY • All supporters are reminded that the Etihad Stadium is an all-seater stadium and PROHIBITED ITEMS Manchester City values and respects persistent standing is not allowed. Failure to adhere to this may result in an ejection • Illegal substances all of it’s supporters and will not tolerate or a stadium ban. • Glass bottles including perfumes discriminatory behaviour of any kind at • The use of pyrotechnics, flares and smoke bombs is strictly prohibited. • Airhorns the Etihad Stadium. Actions including, • Portable chargers but not limited to, racism, sectarianism, • Bottles & cans homophobia and sexism are unacceptable. Supporters are asked to conduct • Pyrotechnics, flares & fireworks themselves in accordance with the • Food & drink highest ethical standards. • Large/golf umbrellas • Selfie sticks • Computer tablets • Professional cameras or recording devices • Flags, flag poles or banners • Baby buggies & prams SMOKING Smoking is not permitted anywhere on the Etihad Campus. The use of electronic cigarettes is also prohibited. Anyone caught smoking or using electronic cigarettes risks being ejected from the Stadium. HOW TO GET HERE METROLINK CYCLING RESIDENTS PARKING A fast and frequent tram service runs The Ashton cycleway is a completely A residents parking scheme is in place WALKING straight to the stadium’s dedicated tram traffic-free six-mile route which takes in the streets around the Etihad Stadium There is a safe, well-lit and signposted stop, Etihad Campus, which is adjacent you along the canal towpath between and this is strictly enforced and identified walking route from Manchester Piccadilly to the stadium in City Square. Ashton-under-Lyne and Manchester city through on-street signage. Please do not centre via the National Cycling Centre park in these areas as you will be fined and Station to the stadium. Metrolink services run between and Etihad Stadium. The path has been your vehicle may be clamped or removed. Ashton-under-Lyne and Manchester Follow the Etihad Campus banners and resurfaced to make it easy for cycling and Please respect the needs of local residents. every six minutes. ‘City Link’ signs to the ground, with the has solar-powered lights to guide you in While there are a number of satellite car walk taking approximately 25 minutes. The journey from Manchester Piccadilly the dark. At the Etihad Stadium there are parks around the stadium, the Club does station to Etihad Campus takes less than more than 100 cycle racks* for you to park There are now nearly four times as many not endorse these. signs along the route and stewards will be 10 minutes. your bike. Do not leave valuables on display in your present to guide you on your way. In time for the new season, Metrolink *The Club accepts no liability and all bikes are left at your own risk. vehicle, and any items left in vehicles passengers will benefit from a new Not only is it healthy, but you can have are done so at your own risk. The venue and easy-to-use contactless payment some fun on your journey by downloading CAR PARKING accepts no liability for the theft, damage our walking map from our website, system — enabling them to touch in at Pay-on-the-day car parking is available on or loss to your vehicle or items within it. full of entertaining facts about the the start of a journey and out at the end site in the Blue Car Parks G and H, which club, our stadium and the players. using a contactless bank card or another contactless enabled payment device, can be accessed from Alan Turing Way ROAD CLOSURES such as a phone or watch. (Gate 2). Several roads will be closed after the BUSES match to allow pedestrians to leave Tickets must be purchased before travel, Both the coach and car parks will be open Frequent bus services run to the Etihad the Etihad Stadium safely. Stadium from Manchester city centre. with ticket machines located on every three hours before kick-off until one hour Metrolink platform. after the final whistle. View the car parking This is in place for approximately 20 The 216, 217, 230 and 231 services run map on our website.* minutes after the match but could be to the Etihad Stadium from the north Please note: both Holt Town and Velopark *Gates will be locked, but cars are left at your own risk. extended if necessary. side of Piccadilly Gardens. The 216 Metrolink stops, located on either side of the service departs approximately every Etihad Campus stop, will not be open for at Roads closed are as follows: 10–15 minutes, depending upon the day least an hour after the match. TRAIN Ashton New Road and time of the match. Train services run into Manchester between Alan Turing Way METROLINK PARK & RIDE Piccadilly, Oxford Road and Victoria and Darley Street At the end of the game, buses heading stations. Manchester Piccadilly is located You can avoid the busy match-day traffic Grey Mare Lane to Manchester city centre will be lined closest to the stadium, and you can by using a Park and Ride site, before between Ashton New Road up on Ashton New Road opposite the complete your onward journey from there completing the remainder of your journey and Alan Turing Way South Stand. on foot, by Metrolink or by bus. Be sure to on Metrolink. With plenty of sites across plan ahead and check train times on the Merrill Street the network, it’s easy to park up and hop National Rail website before you travel. between Pollard Street on the tram for a hassle-free journey to the and Ashton New Road ground. ACCESSIBLE PARKING For fans travelling from the east or north Blue Badge Parking is available on site there are two large Park and Ride sites in the Blue car park, however space located at Ashton West and Ashton Moss. is limited due to the number already From these stops the journey time to the allocated to our seasonal supporters. stadium is less than 25 minutes. Please call our Access Team on View a full list of sites at +44 (0)161 444 1894 (Option 1, 2, 2) tfgm.com/public-transport/park-and-ride to discuss further. HOME MATCHES BLUE CARPET EXPERIENCE AWAY MATCHES 18 TO 25 TICKET ALLOCATION The Blue Carpet Experience is designed Seasoncard holders aged between 18-25 For the 2019/20 season, we are introducing CITY SQUARE FAN ZONE around the team arrival which is years will be given the option to purchase some changes to how away match tickets approximately 80 minutes before kick-off. from an exclusive allocation of Premier The City Square Fan Zone begins two and are managed and allocated. These changes Get down early to welcome the players off League away match tickets on the first day a half hours before kick-off and is located follow on from collaboration with the the bus and be in with a chance of winning of sale. The number of tickets available next to the City Store. elected City Matters fan representatives, money can’t buy prizes. will be 5% of the overall allocation that the and feedback from the wider supporter There is plenty of entertainment on Club receive (typically 150 of 3,000). offer as well as, licensed bars, live music, base, to provide fairer access to tickets. PLAYMAKERS special guest interviews, and games and We want to give our younger supporters competitions to win exclusive prizes. Look out for our Playmakers wearing AWAY TICKET POINT the opportunity to attend these matches yellow jackets in and around the stadium via genuine transactions with the Club. City Square is also open post-match for For all away matches (and matches who will be happy to assist you and live match analysis, so come and join us played at a neutral venue), regardless answer any of your match day questions. Qualifying supporters who wish to register whilst the traffic dies down! of the competition, Ticket Points will no to be included should visit longer be awarded. Following dialogue For more info follow us on Twitter and SINGING SECTION www.mancity.com/news/tickets-and-travel Instagram @CitySquareLive with City Matters elected representatives, The singing section, home to the 1894 and through feedback from our wider COLLECT IN DESTINATION supporter group, is located in the South supporter base, we understand that some KIDS FAN ZONE For a number of Premier League away Stand across block 111, part of block 114 supporters are purchasing away tickets matches, a limited and randomly selected The Man City Kids Fan Zone takes place and blocks 115-119.
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