In The name of Allah The most merciful and the most Beneficent Who guide me and help me at every step and every moment to complete this report. Internship Report of PAKISTAN TELECOMUNICATION LIMITED (PTCL) Submitted To The Department of Business Administration University of Gujrat MBA 4th semester Master’s of Business Administration Faculty of Management and Sciences University of Gujrat, City Campus DEDICATION At first dedicating this work to Almighty, Without his mercy and sympathy I was not able to accomplish this work. I also dedicated this work to my Because their Prays & worm Hugs made me able To achieve this success. I also want to dedicate this to my honorable, Respectable Polite & sincere. Because they always guided me towards right path of success PREFACE This report is the practical part of the most vital practice of our MBA program. The sole objective is to familiarize the student with the practical manipulation of business Organization. This report has been written to know how big organizations like PTCL Manage their teams to achieve their common goals. In the first phase of the report there is the general introduction about the company and then different terms have been explained, then the mission, vision , different services and different strategies of the organization have been explained. In the next part, management system of the firm have been done by the help of which it is identified that what are the major authorities under the hierarchy of the company and who report to whom. In the third, fourth and fifth part of the report there is a complete description about the management styles, production facilities and marketing mix of the company. Part six, seven and eight contributes towards the important aspects of this report by describing the finance and accounting system of the company in detail and also the training program under which I have explained the daily activities of my work as an internee in PTCL. ACKNOWLEDGEMENT In the Name of Allah, the Most Beneficent, the Most Merciful. All praise and thanks to Allah, lord of the universe and all that exists. Prayers and peace is upon His prophet Mohammed the last messenger for all humankind. First, I would like to express my sincere gratitude and thanks to ALLAH for his guidance throughout this work and for all the blessings he has bestowed upon me. My deep gratefulness to my country Pakistan where I grew up and learned the first lessons and experiences in my life, and I hope that I can pay it back some day. My thanks are as well for University of Gujarat, where I learned how to do research. By the grace of almighty Allah I came into a position to make a report on "Pakistan Telecommunication Company Limited". Actually this report is also the result of help & guidance which I received from my teachers and PTCL staff who gave me lot of information and guidance in making this report. It would not be a justice in presenting this report without mentioning the people around me who have been inextricably related with the completion of this report. For assisting me in all respect and regard to complete this report my heartfelt thanks to my supervisor Mr. Irshad Hussain who enriched me knowledge with wealth led ideas to pursue and power of writing this report. It could not have been possible to accomplish this report without his thoughtful guidance and expertise. It is also a great pleasure to record honorable regards to all those who helped me a lot in learning and enhancing my knowledge and ability during the internship. I am also thankful to Mr. Bilal tariq for guiding me in this internship program. Many people contributed experience, knowledge and advice, so many in fact that it is simply not easy to name them all. Therefore, I also wish to thank here the other staff of PTCL and those who had to endure the most during the preparation of this report, which took place at add hours of the early mornings, late nights, and weekends. I also offer heartiest thanks to all the persons who guided me and encouraged to complete this task successful. Executive Summary PTCL is an existing business, which has existed for decades. It went through some major restructuring eras of which 1996 and 2006 are the most prominent. PTCL was incorporated in 1996 and the new management took control of PTCL in 2006 by buying its 26% ordinary shares. Our main focus in this report is to check the working of finance department of PTCL. PTCL today offers the widest range of services to its customers. PTCL has laid an Optical Fiber Access Network in the major metropolitan centers of Pakistan and local loop services have started to be modernized and upgraded from copper to an optical network. This report is being started with the brief and complete introduction of organization, its historical background, its services and its products. Pakistan Telecommunication Company Limited (PTCL) is the primary provider of Telecommunication services in Pakistan. The range of services include basic telephony, telegraph, fax, telex, Public data, Internet, E-mail, ISDN (Integrated Services Digital Network), Universal Access Numbers (UAN), and other value added services. Pakistan Telecommunication Company Limited is a professionally managed company and has initiated measures, with active support of the Federal Government, to inculcate a corporate culture that benefits company. Pakistan Telecommunication Company Limited believes that it has an inherent potential that it can exploit to emerge as an important and active business entity. Pakistan Telecommunication Company Limited has some basic strength and the potential that needs to be exploited into real business opportunities. The Directors of the Company feel that a firm and unwavering commitment towards provision of a complete range of market driven telecommunication services to its customers using state of the art technology proven products and a customer care approach is essential in a rapidly expanding telecom market. The radical change from a monolith state controlled culture to an open market competitive environment. The customer is becoming and more conscious of the value of telecom services in an improving business environment. I have described the overall working of PTCL regarding all departments at regional level and cooperate level. I have completely observed the company management system in detail, its management ‘styles, procedure of operations. I have a comprehensive analysis of the marketing of PTCL in which I completed the seven P’s of marketing mix. I have also done financial analysis of PTCL, its accounting and finance procedures with the help of trend analysis and ratio analysis. I have also done a comprehensive analysis of the working of HRM department and details of the employees their incentive, benefits, and compensation. Find out their weaknesses and give suggestions for improvements. Human Resource Management practices followed by the company were seen practically whether the company adopted them according to the international labor law standards or not. My Internship report contains all the information about my work experience in PTCL. As an Intern, I spent good time in learning. I learnt to deal with different situations and have experiences of the organizations working environment which affects an employee performance and attitude towards work and had good time in learning and performing duties as finance Intern. Confidence, on time decision making, consistency, hard work, team work, seeking success out of dark, innovation, creativity, organizational survival and customer handing techniques are the key learning’s out of my internship and I would like to say that it will be one of my best skills that would remain with me and help me in the coming life. I would like to highlight this that my experience with PTCL was very memorable and full of leanings where I found lot of positive changes in my attitude learning and behavior. Finally some suggestions and recommendations are given to organization in this report. A central problem in the system of PTCL is lack of contact & feedback from & to employees there is a lack of co-ordination between different departments of the organization as well as into a specific branch. Another problem is lack of trained staff & political pressure for transfers/postings etc on middle management. Likewise Lack of automation and state-of-the-art latest IT technology for correspondence between the contents of the company causing the delay in work and negatively affecting the overall performance of the company 1. Introduction of the organization The telecommunications industry is at the forefront of the information age—delivering voice, data, graphics and video at ever increasing speeds and in an increasing number of ways. Whereas wire line telephone communication was once the primary service of the industry, wireless communication services and cable and satellite program distribution make up an increasing share of the industry. The largest sector of the telecommunications industry continues to be made up of wired telecommunications carriers. Establishments in this sector mainly provide telephone service via wires and cables that connect customers’ premises to central offices maintained by telecommunications companies. The central offices contain switching equipment that routes content to its final destination or to another switching center that determines the most efficient route for the content to take. While voice used to be the main type of data transmitted over the wires, wired telecommunications service now includes the transmission of all types of graphic, video, and electronic data mainly over the Internet. These new services have been made possible through the use of digital technologies that provide much more efficient use of the telecommunications networks. One major technology breaks digital signals into packets during transmission. Networks of computerized switching equipment, called packet switched networks, route the packets.