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Volume 07 _ Issue 02 _ Feb 2016 SAMENA TRENDS EXCLUSIVELY FOR SAMENA TELECOMMUNICATIONS COUNCIL'S MEMBERS BUILDING DIGITAL ECONOMIES A SAMENA Telecommunications Council Newsletter Articles Telecom industry’s role in the framework... Page 64 Connect and Protect: How telecom operators... Page 66 How Zain and the ICT sector can contribute to the achievement of... Page 74 Exclusive Interview On the cusp of change: Customer engagement Philippe Koebel crucial to CSP digital... Senior Vice President, Page 76 Emerging Markets and Indirect Mahfazati, Jordan’s fi rst mobile wallet, Channels launched by Umniah Orange Business Services Page 80 Page 04 Telecom industry’s role in the framework of Global Sustainable Development Goals www.samenacouncil.org SAMENA CONTENTS VOLUME _ 07 _ISSUE _ 02_feb 2016 TRENDS REGIONAL & MEMBERS The SAMENA TRENDS newsletter is wholly UPDATES owned and operated by The SAMENA 09. Members news Telecommunications Council FZ, LLC (SAMENA Council). Information in the 22. Regional news newsletter is not intended as professional services advice, and SAMENA Council disclaims any liability for use of specific REGULATORY & POLICY information or results thereof. Articles UPDATES and information contained in this 29. Regulatory news publication are the copyright of SAMENA Telecommunications Council, (unless 35. A snapshot of regulatory activities in otherwise noted, described or stated) and cannot be reproduced, copied or SAMENA region printed in any form without the express written permission of the publisher. 44. Regulatory activities beyond the SAMENA region The SAMENA Council does not necessar- ily endorse, support, sanction, encour- age, verify or agree with the content, WHOLESALE UPDATES comments, opinions or statements made 61. Wholesale news in The SAMENA TRENDS by any entity or entities. Information, products and 64. Telecom industry’s role in the services offered, sold or placed in the framework of Global Sustainable newsletter by other than The SAMENA Development Goals Council belong to the respective entity or entities and are not representative 66. Connect and Protect: How telecom of The SAMENA Council. The SAMENA EDITORIAL Council hereby expressly disclaims any 03. operators are becoming... and all warranties, expressed and im- plied, including but not limited to any TECHNOLOGY UPDATES warranties of accuracy, reliability, mer- 68. Technology news chantability or fitness for a particular purpose by any entity or entities offer- 74. How Zain and the ICT sector can ing information, products and services in this newsletter. The user agrees that The REGIONAL contribute to the... SAMENA Council is not responsible, and shall have no liability to such user, with PERFORMANCE 76. On the cusp of change: Customer respect to any information, product or engagement crucial to CSP... service offered by any entity or entities 08. Global Goals for in this newsletter. The SAMENA Coun- 80. Mahfazati, Jordan’s first mobile wallet, Sustainable Development cil’s only liability in the event of errors launched by Umniah shall be the correction or removal of the erroneous information after verification. SATELLITE UPDATES 82. Satellite news Editor-in-Chief Bocar A. BA Contributing Editors Izhar Ahmad Javaid Akhtar Malik Contributing Members Analysys Mason Orange Jordan Sudatel Umniah Zain Group Publisher SAMENA Telecommunications Council 04. 88. Subscriptions [email protected] Advertising EXCLUSIVE SAMENA COUNCIL [email protected] INTERVIEW ACTIVITY Legal Issues or Concerns Philippe Koebel SAMENA Council’s Board of Directors’ [email protected] Senior Vice President, Election Held – New Leadership Emerging Markets and Indirect Unveiled SAMENA TRENDS Channels, [email protected] Orange Business Services Tel: +971.4.364.2700 © 2016 - All rights reserved. SAMENA TRENDS is a trademark of SAMENA Telecommunications Council. EDITORIAL SAMENA TRENDS _ FEB 2016 Telecom industry’s role in the framework of Global Sustainable Development Goals In global efforts toward the fulfillment of every In the recently concluded Mobile World Congress, single one of the UN’s Sustainable Development during which exceptional technology progress was Goals, our industry has a central role to play. reported by various companies and with many There is no denying of the dire need for and the others forming new partnerships and collaborative importance of telecommunications services and initiatives to seek yet other means and tools to the adoption of ICT play for a targeted cause -- design a better digital experience for the end- be it concerning basic human rights, the assurance user, it could be deduced from the discussions that of healthy lives and well-being, the interaction the under-served must benefit from the world’s of humans and the natural environment, global combined digital intellect. This includes humans partnership development, or, most importantly, the as well as all occupants of our environment. The realization of inclusive and sustainable economic still one-year-away arrival of 5G offerings, it growth for ending poverty. could be argued, will truly be about the digital experience and how the common-man and the It is a well-recognized fact that the eradication of environment will drive benefit from those offerings poverty in all its forms is the greatest of global and capabilities. challenges. It is also widely understood that telecommunications services and ICT infrastructure In light of this great period of excitement, progress, development have an obvious, positive impact on investment planning, and a sense of urgency poverty reduction -- a claim which has been proven within the policy-making circles to advance digital time and again in various developing markets development, SAMENA Council feels that, with its of Asia and Africa. Therefore, since all countries new, dynamic leadership announced this month, and all stakeholders, acting in collaborative and given its global leadership role in bringing partnerships, will implement the UN’s plan for private-sector in closer alignment with regulatory achieving sustainable development globally, it is preferences, it is a matter of utmost importance important that the telecoms industry be further that all decision-making be done, one, to nationally encouraged to make and sustain infrastructure promote sustainable investment and to encourage investments. collaboration and partnership development in this new age of digital disruptions and over-the- For the next 14 years, the communications industry top services, and, two, to ensure that all the 17 sees its role becoming ever more central in every global goals, underlined by the UN and which human endeavor that will be made in support of are being driven by ITU, are kept in view of all the UN’s plan toward fostering human progress ICT policy framing, which has started to undergo on other new, smarter fronts in relation to the development and implementation all around the human society, the environment, and the planet. region. This will require a similar level of cooperation and collaborative work within the industry - including 2016 is the year of smart and SAMENA Council among telecom operators, technology providers, wishes the industry stakeholders its support in and both policy-makers and regulators - as has their endeavors toward smart decision-making. been agreed to by the Member States in the UN’s resolution adopted by the General Assembly on 25 September 2015. Yours truly, Bocar A. BA Chief Executive Officer SAMENA Telecommunications Council page_3 EXCLUSIVE INTERVIEW SAMENA TRENDS _ FEB 2016 Philippe Koebel is Senior Vice President for the Emerging Markets & Indirect Sales channel within Orange Business Services. In this role, he is responsible for the Sales & Marketing activities in the Middle-East & Africa regions as well Philippe Koebel as managing the Orange partnership with SITA (Société Internationale de Senior Vice President, Télécommunications Aéronautiques). Emerging Markets and Based near Paris, Philippe is a member of the Executive Committee of Orange Business Services, as well as President of the Board for the company’s entities in Indirect Channels Qatar and Egypt. In addition, Philippe is a member of the Administrative Board of Sofrecom, a subsidiary of the Orange Group. Philippe, whose experience spans over 20 years with the Group, has held several B2B management positions, both in France and abroad. These include, CEO of a subsidiary, branch manager, followed by several regional and operational Director positions for Global One, Equant, and now Orange Business Services. A French national, Philippe holds degrees from ‘Ecole Polytechnique’ and ‘Ecole Nationale Supérieure des Télécommunications’ (Telecom Paristech). page_4 EXCLUSIVE INTERVIEW SAMENA TRENDS _ FEB 2016 Q. Please tell us about Orange Business Services’ achievements in digital services, including your recent recognitions. A. Our simple aim is to connect everyone to the things that are essential to their lives. For our enterprise customers this means that we aim to be their trusted partner in their digital transformation. Orange Business Services has the clear objective of being the best global services provider in executing digital transformation including smart cities, utilities, e-health, banking and finance, and retail. We do this by helping companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their people, sites and machines securely and reliably. It’s an approach that
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