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Samena Trends Exclusively for Samena Telecommunications Council's Members Building Digital Economies Volume 07 _ Issue 03 _ Mar 2016 SAMENA TRENDS EXCLUSIVELY FOR SAMENA TELECOMMUNICATIONS COUNCIL'S MEMBERS BUILDING DIGITAL ECONOMIES A SAMENA Telecommunications Council Newsletter Articles Umniah an Integrated Telecom Provider Offers High-Speed Internet... Page 63 Identity management for mobile CSPs: a key to unlocking revenue... Page 65 Putting Mobile Privacy in Focus in MENA Page 73 IoT demands a connection Exclusive Interviewre-think Page 75 Mr. Ihab Hinnawi Dr. Khaled Biyari Group CEO Group CEO Batelco STC Page 07 Page 04 Customer Trust and Privacy - Rethinking Relationships with Customers www.samenacouncil.org SAMENA CONTENTS VOLUME 07, ISSUE 03, maR 2016 TRENDS REGIONAL & MEMBERS The SAMENA TRENDSnewsletter is wholly UPDATES owned and operated by The SAMENA 12. Members news Telecommunications Council FZ, LLC (SAMENA Council). Information in the newsletter is not intended as professional 24. Regional news services advice, and SAMENA Council disclaims any liability for use of specific REGULATORY & POLICY information or results thereof. Articles and information contained in this UPDATES Regulatory news publication are the copyright of SAMENA 33. Telecommunications Council, (unless otherwise noted, described or stated) 41. A snapshot of regulatory activities in and cannot be reproduced, copied or SAMENA region printed in any form without the express written permission of the publisher. 51. Regulatory activities beyond the SAMENA region The SAMENA Council does not necessar- ily endorse, support, sanction, encour- age, verify or agree with the content, WHOLESALE UPDATES comments, opinions or statements made 62. Wholesale news in The SAMENA TRENDS by any entity or entities. Information, products and services offered, sold or placed in the TECHNOLOGY UPDATES Umniah an Integrated Telecom newsletter by other than The SAMENA 67. Council belong to the respective entity Provider Offers High-Speed Internet... or entities and are not representative of The SAMENA Council. The SAMENA EDITORIAL 69. Identity Management for Mobile Council hereby expressly disclaims any 03. CSPs: a Key to Unlocking Revenue... and all warranties, expressed and im- plied, including but not limited to any 71. Technology news warranties of accuracy, reliability, mer- chantability or fitness for a particular purpose by any entity or entities offer- 77. Putting Mobile Privacy in Focus in ing information, products and services in MENA this newsletter. The user agrees that The REGIONAL SAMENA Council is not responsible, and 79. IoT Demands a Connection Re-think shall have no liability to such user, with PERFORMANCE respect to any information, product or service offered by any entity or entities SATELLITE UPDATES 10. Necessities in a Digital Satellite news in this newsletter. The SAMENA Coun- 81. Economy: Internet Access, cil’s only liability in the event of errors Consumer Trust shall be the correction or removal of the erroneous information after verification. Editor-in-Chief Bocar A. BA Contributing Editors Izhar Ahmad Javaid Akhtar Malik Contributing Members Analysys Mason Orange Syniverse Umniah Publisher SAMENA Telecommunications Council 04. 92. Subscriptions [email protected] EXCLUSIVE TELECOM Advertising [email protected] INTERVIEW LEADERS’ Dr. Khaled Biyari Legal Issues or Concerns Group CEO [email protected] STC SUMMIT 2016 19th May 2016 Mr. Ihab Hinnawi SAMENA TRENDS Jumeirah, Mina Al Salam [email protected] Group CEO Dubai, UAE Tel: +971.4.364.2700 Batelco © 2016 - All rights reserved. SAMENA TRENDS is a trademark of SAMENA Telecommunications Council. EDITORIAL SAMENA TRENDS _ MAR 2016 Customer Trust and Privacy - Rethinking Relationships with Customers Complex human interactions in the digital, better understanding of consumers and citizens. smart environments are essential for developing This approach, unfortunately, has also allowed and enriching a nascent digital society and the us to overlook security and data privacy risks, emerging global Digital Economy. In fact, complex without addressing which through close public interactions, whether human to human, human to and private-sector stakeholder engagement, machine, or machine to machine, form the very we will not succeed in creating a sustainable foundation of the connected world, we all are digital world. The complex and unforeseeable, or aspiring to build. unintended, consequences of rising complexity in interactions among humans and among machines Among many things required to build a better have to be placed among the list of priorities that connected world included are the understanding we are to address. It is on the understanding of and appreciation of what our industry has these challenges and need for data protection achieved to date, mustering strength to pinpoint that we must build our digital world, driven by where we are lacking and requiring adjustment in trustworthiness. our visions and perspectives, and the realization that connectivity and communications demands of Telecom operators, which have an ever important today also demand better communication across role as the key enablers of digital world, have a all stakeholders in the industry as well as the value tremendous business opportunity ahead, and it is chain, so that areas of important consideration directly linked to improving their trustworthiness for one group can be better understood and in the eyes of the consumers. Forward thinking aligned with areas of focus by another. However, telecom operators will place winning customer there is yet another very important element that trust at the top of their customer experience is a key part of our stride toward building a better strategies. connected world: It is building better relationships and trust, especially with the ultimate stakeholder, Together, what we want to achieve are limitless the customer, the citizen. possibilities that allow for the betterment of the human society at large, and the realization of We are now in that part of our digital evolution the dreams that many have dared to dream for where end-users are well-aware of how data the creation of sustainable digital world. Such created through their activities and behaviors is limitless possibilities are not only linked to goals becoming a source of wealth and innovation for that we have now globally come to embrace as the businesses. In this regard, some business have sustainable development goals, but also include shown fundamental understanding of human need many others that relate to creativity and the for privacy and trusted exchange of information, human penchant for imagination that cause us to and have aligned their business strategies so improve upon human safety, convenience in travel that customer needs for privacy and trust are and transportation, efficiency in the use of energy not undermined. However, there are many more resources, mobility inspired entertainment, and businesses that are not intent on, or may feel it many other areas. may not suit their business models, following a transparent customer data acquistion model. Such Without bringing trust-building into the equation, a mindset will have to change, for protection of it simply will not be possible to excel at the pace privacy and integrity of customer data are the next we now must. priority items on the global agenda. We have allowed ourselves to get engulfed with rapid expanding opportunities for innovation and creative new services. It may be understandable, for innovation allows for the creation of new markets and new products, and encourages Yours truly, Bocar A. BA Chief Executive Officer SAMENA Telecommunications Council page_3 EXCLUSIVE INTERVIEW SAMENA TRENDS _ MAR 2016 Dr. Khaled H. Biyari serves as Group CEO of STC effective 27 April 2015. Dr. Biyari serves currently as the Senior Vice President for Technology and Operations at STC. He is also the Chairman of STC Advanced Solutions, Vice Chairman of Dr. Khaled Biyari STC VIVA Kuwait, Vice Chairman of OTL, and a Board member of both Turk Telecom and Avea. Prior to joining STC, he served as the Senior Vice President Group CEO and General Manager at Advanced Electronics Company (AEC). From 1990 until STC 1995, Dr. Biyari was a Professor of Communication Systems at the Electrical Engineering Department at King Fahad University of Petroleum & Minerals (KFUPM). Professionally, Dr. Biyari is an active member of a number of professional organizations and has lectured and published papers on Communication and Information systems. He has also lectured on numerous occasions on Technology Management, Innovation, as well as ICT industry-related issues. He was twice-elected Chairman of the IEEE Saudi Section. Dr. Biyari also served as a member of the Committee responsible for developing the Long Term National Plan for Electronics Industry in the Kingdom. He was also a member of KFUPM Executive Committee responsible for KFUPM’s long- term strategic plan. In 2009, he was elected by the Council of Ministers to the BoD of the Electricity and Cogeneration Regulatory Authority (ECRA) in Saudi Arabia. Dr. Biyari obtained his Ph.D. in Electrical Engineering from the University of Southern California, Los Angeles, USA in 1990 and his B.S. and M.S. in Electrical Engineering from KFUPM in 1983 and 1985, respectively. page_4 EXCLUSIVE INTERVIEW SAMENA TRENDS _ MAR 2016 We thank you in advance for sharing your vision with your that there is almost a $100 Trillion worth of value to the SAMENA Council’s team and with the readers of SAMENA world by 2025 coming from digitization.
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