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About the Authors About the Authors Bettina Arnegger is a Global Automotive Sales Manager at NVIDIA, working in the field of Autonomous Driving. Prior to that, she has been employed with ZF, where she held positions in Corporate Market Development and Car Powertrain Technology. After graduating from the executive Master program “Mobility Innovations” at Zeppelin University, she recently entered a PhD program at the Chair of Univ.-Prof. Dr. Wolfgang H. Schulz for Mobility, Trade, and Logistics. Clemens A. Aumann, Managing Consultant at Detecon International, contributes since 1992 to the rise and evolution of telecommunications. Combining visionary sight with the ability to deliver on site, he strives for end user value-add and pushes for the (re-)invention of the classic telecommunications business model. Jörg Borowski, Managing Partner at Detecon International, has been advising clients in the telecommunications and ICT industry for more than 20 years. His main field of expertise revolves around the optimization of the interface between technology and business. In addition to network economy issues, he examines future technologies in networks and their impact on process and organization structures. Edgar B. Cardozo Larrea, Managing Consultant at Detecon International, has more than 16 years of experience in telecommunication markets. During his career, he gained profound expertise in regulatory matters and wholesale strategies, with a focus on network economics, financial modeling, and cost modeling for mobile and fixed operators as well as for regulators in Europe, Asia Pacific, the Middle East, and Latin America. Christian Dietze, Partner at Detecon Consulting in Abu Dhabi, has more than 12 years of consulting experience in the international telecommunications industry. He has held various leading positions in the telecommunications industry. In TM Forum he has a key role in the development of eTOM and in the elaboration of Digital Maturity Models for Communication Service Providers. Ulrike Eberhard, Managing Partner at Detecon International and responsible for Detecon in Latin America, has more than 20 years of experience in # Springer International Publishing AG, part of Springer Nature 2019 411 P. Krüssel (ed.), Future Telco, Management for Professionals, https://doi.org/10.1007/978-3-319-77724-5 412 About the Authors telecommunications consulting and management. She worked with the C-Level of mobile and integrated operators in EMEA and America. Her areas of expertise are corporate strategy, finance, innovation and product development, regulations, and wholesale. Tillmann Eckstein is Senior Consultant at Detecon International. He has more than 25 years of experience in telecommunications, especially in design, planning, regulation, and rollout of radio systems. His focus is still on mobile radio systems with advanced features as massive MIMO aiming for a holistic view starting from the backhaul/fronthaul connection up to EMF issues. Claus Essmann is Managing Consultant at Detecon and has more than 18 years of experience in international IT and telecommunication projects with operational and strategical background. His focus is on consultancy and implementation of end user device, M2M/IoT, and Smart City service strategies. Eva Faust is Director Corporate Development at Telekom Deutschland GmbH. She has cross-segment experience in strategy with a focus on transformation and on market and strategy development. Lutz Fritzsche, Managing Consultant at Detecon International, has more than 25 years of experience in consultancy especially for planning and optimization of telecommunications networks. Moreover, he actively participates in the advanced development and sale of Detecon’s own planning tool NETWORKS and is the contact consultant for numerous clients using the program. Michael Gerke, Managing Consultant at Detecon International, founded in 2016 the Robotics Community and is responsible for the RPA/AI advisory business. He has more than 20 years of experience working for Global Telco and IT companies focusing on process and service improvements. Carsten Glohr, Managing Partner at Detecon International, is Member of the Management Board and Practice Leader “Public and ICT Service Provider.” He has more than 20 years of experience in consultancy for ICT service providers. His focus is on Digitization, ICT strategies, ICT restructuring, and ICT efficiency programs. Friederike Göbel, Business Analyst at Detecon International, studied business administration at the WWU Münster and the University of Cologne with a focus on marketing. During her studies, she gained experience in strategy consulting and in the telco industry. Since joining Detecon, she has been working on strategic and digital transformation projects for large companies in the telco and travel industry. Christoph Goertz is Managing Consultant with a focus on communication tech- nology. He is an expert in mobile networks and solutions such as Edge Computing, About the Authors 413 5G, LTE Advanced, IoT, IMS/VoLTE, and WebRTC and provides consultancy in several innovation topics based on his broad technology background. Jan Grineisen is Senior Consultant at Detecon International and with the strategy, innovation, marketing, and sales practice. He has more than 6 years of experience in consulting for international telecommunication operators with a focus on commer- cial strategy, customer experience management, and omni-channel strategy. Joachim Hauk, Managing Consultant at Detecon International, is Member of the Global Industry Practice Board Carrier/Core Telco. He has more than 18 years of experience in consultancy for telcos, IT service providers, and financial industry customers. His topics of expertise are customer centricity, customer experience management, omni-channel design, and marketing strategies for telcos. Frank Heil is Vice President Organizational Development in the global compe- tence center HR Management at Deutsche Telekom AG. He has more than 17 years of experience in consultancy, strategic and restructuring projects in the telco and high-tech sector. He focuses on strategy and organizational development balancing reorganization projects, organizational guidelines, and design of future and market- oriented organization concepts in the telco industry. Thomas Heilen is Head of Product Management Consumer Telekom Deutschland GmbH. His understanding of telco business is based on more than two decades in product development for mobile and fixed network business. He strongly believes in the right to play for incumbents like DT in the digitalization game as a next level for the industry. Jan Philipp Heinemann, Senior Consultant at Detecon (Schweiz), is member of the Financial Services industry team. He has worked on various projects in the telecommunications, public sector, and financial services industries. His focus is on digital strategy including new technological trends like Blockchain or AI and the assessment of their economic, social, and political implications. Laura Hellweg is a business psychologist and works as a senior expert in the field of organizational development within Deutsche Telekom group. With a focus on future-proof organizations, she develops concepts for new organizational structures. Due to her experience gained in the in-house consulting department at Deutsche Telekom, she has a well-rounded understanding of the DT group and a solid background in project management. Arnulf Heuermann, Managing Partner at Detecon International, is leading the global competence center for wholesale and regulation. He has more than 30 years of experience in consultancy for regulatory authorities, international investors, and telecommunications operators. His focus is on regulatory topics, corporate and marketing strategies, and corporate finance. 414 About the Authors Chin-Gi Hong, Managing Consultant at Detecon International, has more than 10 years of consulting experience in telecommunications. As an eTOM- and ITIL- certified process expert, he has managed large transformation projects for clients all over the world, as well as successfully led Detecon’s Global Knowledge Community “Digital Business Process Management.” Riem Jalajel, Consultant at Detecon International, is experienced in complex transformation programs as well as digitalization and innovation projects. Her special interest and expertise lie in partnership strategies, partner management, and the relation between go-to-market success and the integration of start-ups and OTT players within established corporations. Birinder Singh Khurana, Senior Consultant at Detecon International, has exten- sive experience in both corporate transformation programs and software develop- ment for telecommunication companies. His field of expertise revolves around strategic transformation projects across different business units and business functions for telecommunication companies. Krzysztof Korzunowicz is Managing Consultant at Detecon International. For the last ten years, he has worked for two major European telecom operator groups in multiple different areas including procurement/vendor relations, network technol- ogy, and software/automated test dev. Lately, he has been involved in new telco production methods and, even more importantly, culture change. He is a proponent of Scrum and Scaled Agile concepts. Peter Krah is Managing Consultant at Detecon International. He has more than 20 years of international experience in the telecommunications industry for operators, vendors, and investors. His focus is on strategic
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