Marketing Strategy of Senior Living D'khayangan Jababeka Cikarang
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MARKETING STRATEGY OF SENIOR LIVING D’KHAYANGAN JABABEKA CIKARANG By: Shita Oktaviani Nurhikmah 014201400120 A Skripsi presented to the Faculty of Business President University in partial fulfillment of the requirement for Bachelor Degree in Management March 2018 i SKRIPSI ADVISOR RECOMMENDATION LETTER This skripsi entitled “STRATEGY MARKETING OF SENIOR LIVING D’KHAYANGAN JABABEKA CIKARANG“ prepared and submitted by Shita Oktaviani Nurhikmah in partial fulfillment of the requirements for the degree of Bachelor in Faculty of Business has been reviewed and found to have satisfied the requirement for a skripsi to fit to be examined. I therefore recommend this skripsi for Oral Defense. th Cikarang, Indonesia, 29 March 2018 Acknowledged by, Recommended by, Dr. Dra. Genoveva, M.M Sonny V. Sutedjo, SE, MM Head of Management Study Program Advisor ii DECLARATION OF ORIGINALITY I declare that this skripsi, entitled “STRATEGY MARKETING OF SENIOR LIVING D’KHAYANGAN JABABEKA CIKARANG “ is to the best of my knowledge and beliefs, an original piece of work that has not been submitted, either in whole or in part, to another university to obtain a degree. Cikarang, Indonesia, 29 th March 2018 Shita Oktaviani N NIM : 01420140012 iii ABSTRACT This research highlights the marketing strategy for d‟khayangan, a senior living company at Jababeka Cikarang, so as to improve it sales. The objective of this research are to determine the current problems in marketing in Senior Living D‟khayangan, so the occupancy totally less than the total capacities, the consumer perception of d‟khayangan, and the effective promotion strategies for d‟khayangan to achieve the target. This research uses qualitative methods research. From this study it is found that the promotion done is not in the right target. The Culture understanding that think the senior living is the place for abandon parents maybe influence the selling but not significant. To increase the ocuppancy, The promotion in form of event that must be done should be in the right place for example in the park where potensial market live so d‟khayangan can meet the right target market.Other promotion may also be in form of magazine or newspaper advertisement that cover wider than cikarang. Keywords: Marketing strategy , promotion , hospitality iv ACKNOWLEDGEMENT After an intensive period of several months, today is the day: writing this note of thanks is the finishing touch of my research. It has been a period of intense learning for researcher, not only in the scientific arena, but also on a personal level. Writing this research has had a big impact to researcher. First of all, the author is very grateful to Allah SWT for without His graces and blessings, this study would not have been possible. The author also would like to reflect on the people who have supported and helped the author so much this period. My sincere thanks goes to my beloved father and mother who always give me the unlimited support throughout my life, blessings, prayers, and endless patience. My sincere gratitude to my advisor, Mr. Sonny V Sutedjo for the continuous support of my bachelor degree study and research, for his patience, motivation, enthusiasm, advices, sharing, and immense knowledge. His guidance helped me in all the time of the research and writing this skripsi. My sincere Dr., Dra. Genoveva, MM. as the Head of Study program Management for guidance helped me in all my problems of the research. My sincere Dr.Vinta Saibi. as my Aunty and also my lovely lecturer for guidance helped me with patient, motivation,sharing in all my problems of the research. I would also thanks to Ms.jenni to help me getting information with D‟khayangan My sincere Sister and Brother Nova Rubiah, Rara nurfatimah, M.Rafi irwansyah to support me doing this thesis. I also want to thank to my best friend Muhammad Dizi Fauzi and Aninda fajar wati who always be my side and Nindita ariandayu thankyou for your support, cares, helps being my cheerleader and my walking diary from start I do this thesis until the end I finish my thesis. v My best friends Marcella Gracia, Mayti Wulandari , Syinthia Betsyeba, Rachel immanuel from Unyu Unyu and All Brutal family for always be with me in every situation support to do this thesis. Cikarang, March 2018 Shita Oktaviani N vi TABLE OF CONTENTS PANEL OF EXAMINERS ...................................................................................... i SKRIPSI ADVISOR ............................................................................................... ii DECLARATION OF ORIGINALITY .................................................................. iii ABSTRACT ........................................................................................................... iv ACKNOWLEDGEMENT ...................................................................................... v TABLE OF CONTENTS ...................................................................................... vii LIST OF TABLE ................................................................................................... xi LIST OF FIGURE...................................................................................................xi CHAPTER I INTRODUCTION .......................................................................... 1 1.1. Background .................................................................................................. 1 1.2. Research Question ........................................................................................ 4 1.3. Research Objectives ..................................................................................... 4 1.4.Significance of the Study .............................................................................. 4 1.5 Limitation.......................................................................................................5 1.6. Organization of the Thesis ........................................................................... 5 CHAPTER II LITERATURE REVIEW ............................................................ 6 2.1 Marketing ...................................................................................................... 6 2.2 Hospitality ..................................................................................................... 9 2.3 Marketing Strategy in Hospitality Industry ................................................ 10 2.4 Segmentation, Targeting, Positioning (STP) ............................................... 13 2.5 Niche Market ............................................................................................... 19 2.6 Marketing mix ............................................................................................. 19 2.6.1 Product .................................................................................................. 20 vii 2.6.2 Price ...................................................................................................... 22 2.6.3 Place ...................................................................................................... 23 2.6.4 Promotion.............................................................................................. 24 2.6.5 People.................................................................................................... 32 2.6.6 Process .................................................................................................. 32 2.6.7 Physical evidence .................................................................................. 33 2.7 Senior Living ............................................................................................... 33 CHAPTER III METHODOLOGY ................................................................... 35 3.1 Research Methodology ................................................................................ 35 3.1.1 Case Study ............................................................................................ 35 3.1.2 Tringulation .......................................................................................... 36 3.2 Research instrument .................................................................................... 36 3.3Research subject ........................................................................................... 37 3.4 Data collecting technique ............................................................................ 37 3.4.1. Primary Data ........................................................................................ 37 3.4.2 Secondary data ...................................................................................... 38 3.5 Data Analysis .............................................................................................. 38 CHAPTER IV ANALYSIS AND INTERPRETATION ................................. 39 4.1 Company Profile .......................................................................................... 39 4.1.1 Vision , Mision , Philosophy ................................................................ 39 4.2 Data Result .................................................................................................. 40 4.2.1 Description of Research informants .................................................... 40 4.2.2 Description of Research Results ........................................................... 42 4.2.3 Discussion ............................................................................................. 42 CHAPTER V CONCLUTION AND RECCOMENDATION ........................ 70 viii 5.1