Ride hailing apps usage during the pandemic

Ride hailing apps are popular, especially amongst younger audiences. However, how far it is helping create a more sustainable society is questionable. Many consumers are still using private vehicles and the key driver for usage is to avoid crowds on public transport during the pandemic rather than ‘better for the environment’.

Key markets for ride hailing: Singapore (63%) & Vietnam (71%)

Younger age groups tendency in most markets: 16-24 & 25-34. Almost 1 in 2 in younger age groups have used an app.

Feeling of safety with hygiene standards in ride hailing apps.

For some, COVID led to more ride hailing – presumably to avoid public transport, for others less usage – presumably due to lower travel needs during the pandemic

Grab most popular in South East Asia - Malaysia, Singapore & ALTERNATIVE FORMS OF TRANSPORTATION Philippines (91%), Thailand (79%), Vietnam (86%).

Uber tops in Taiwan (61%) and Hong Kong (77%), while in India Public Transport: Hong Kong, Singapore it's a tie with Ola (62%). Walking: China, Hong Kong, India, South Didi Chuxing most popular in China (89%), followed by Hello (42%) Korea, Philippines and Meituan APP (30%). Own vehicle: China, India, South Korea, Kakao Taxi by far first in South Korea, with 88% of people to have Malaysia, Philippines, Thailand, Taiwan, used it during the pandemic. Vietnam Scooters: Vietnam

CHINA 1. Didi Chuxing INDIA 2. Hello Chuxing SOUTH KOREA 1. Uber 3. Meituan APP 1. Kakao Taxi 2. Ola 2. Tmap Taxi 3. Jugnoo 3. TADA

TOP 3 RIDE-HAILING APPS USED DURING THE PANDEMIC VIETNAM TAIWAN 1. Grab 1. Uber 2. Gojek (Go-Viet) 2. Taiwan Taxi 3. Mai Linh 3. LINE Taxi

THAILAND HONG KONG 1. Grab 1. Uber 2. All Thai Taxi 2. eTaxi 3. Gojek 3. Fly Taxi

MALAYSIA SINGAPORE PHILIPPINES 1. Grab 1. Grab 1. Grab 2. MyCar 2. Gojek 2. Hype 3. EzCab 3. ComfortdelGro 3. MiCab

Source Online Survey among 107,000 respondents aged 16+ years old Markets: CN, HK, IN, KR, MY, SG, PH, TH, TW, VN. FW period: 11 - 30th March 2021