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Recommendation for a Tactile Identifier on Machine Readable Cards for Telecommunication Terminals

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Recommendation for a Tactile Identifier on Machine Readable Cards for Telecommunication Terminals ETSI ETR 165 TECHNICAL January 1995 REPORT Source: ETSI TC-HF Reference: DTR/HF-02010 ICS: 33.020, 33.040.40 Key words: Telephone prepayment cards, ID-1 cards, machine readable cards, tactile identifier, blind people, visually impaired people, older people, People with Special Needs (PWSN) Human Factors (HF); Recommendation for a tactile identifier on machine readable cards for telecommunication terminals ETSI European Telecommunications Standards Institute ETSI Secretariat Postal address: F-06921 Sophia Antipolis CEDEX - FRANCE Office address: 650 Route des Lucioles - Sophia Antipolis - Valbonne - FRANCE X.400: c=fr, a=atlas, p=etsi, s=secretariat - Internet: [email protected] Tel.: +33 92 94 42 00 - Fax: +33 93 65 47 16 Copyright Notification: No part may be reproduced except as authorized by written permission. The copyright and the foregoing restriction extend to reproduction in all media. New presentation - see History box © European Telecommunications Standards Institute 1995. All rights reserved. Page 2 ETR 165: January 1995 Whilst every care has been taken in the preparation and publication of this document, errors in content, typographical or otherwise, may occur. If you have comments concerning its accuracy, please write to "ETSI Editing and Committee Support Dept." at the address shown on the title page. Page 3 ETR 165: January 1995 Contents Foreword .......................................................................................................................................................5 Introduction....................................................................................................................................................5 1 Scope ..................................................................................................................................................7 2 References..........................................................................................................................................7 3 Definitions and abbreviations ..............................................................................................................8 3.1 Definitions ............................................................................................................................8 3.2 Abbreviations .......................................................................................................................9 4 Background .........................................................................................................................................9 4.1 The machine readable telephone card ................................................................................9 4.2 User problems with Machine Readable Cards ..................................................................10 5 A tactile identifier for Machine Readable Cards ................................................................................10 5.1 Position of the tactile identifier ...........................................................................................10 5.2 Tactile/visual conspicuity of the tactile identifier ................................................................11 5.3 Existing standards for a tactile identifier ............................................................................11 5.4 Technical constraints of the tactile identifier ......................................................................12 6 Requirements of a common tactile identifier.....................................................................................12 7 Recommendation ..............................................................................................................................13 7.1 Description of the tactile identifier......................................................................................13 Annex A: User testing of tactile identifiers on machine readable ID-1 cards..........................................15 A.1 Summary...........................................................................................................................................15 A.2 Introduction........................................................................................................................................15 A.3 Method and results............................................................................................................................17 A.3.1 Test One ............................................................................................................................17 A.3.2 Test Two ............................................................................................................................17 A.3.3 Subjects .............................................................................................................................17 A.3.4 Tactile identifiers used in the tests.....................................................................................17 A.4 Discussion of the results ...................................................................................................................18 A.4.1 Test One ............................................................................................................................18 A.4.2 Test Two ............................................................................................................................18 A.4.2.1 Italian card.....................................................................................................18 A.4.2.2 Danish card ...................................................................................................19 A.4.2.3 Card with a hole.............................................................................................19 A.4.2.4 Norwegian card .............................................................................................19 A.4.2.5 Card with embossed arrow............................................................................19 A.4.2.6 CEN TC 224 card..........................................................................................19 A.4.2.7 BT card..........................................................................................................19 A.4.3 Some further comments ....................................................................................................20 A.4.3.1 Technical constraints with embossing as tactile identifier.............................20 A.4.3.2 Technical constraints with a hole as tactile identifier.....................................20 A.4.3.3 Technical constraints with magnetic stripe cards..........................................20 A.4.3.4 Technical constraints with optical memory cards..........................................20 A.5 Discussion of visually impaired users................................................................................................20 Page 4 ETR 165: January 1995 A.5.1 Test One ........................................................................................................................... 20 A.5.2 Test Two ........................................................................................................................... 21 A.5.2.1 Italian card .................................................................................................... 21 A.5.2.2 Danish card................................................................................................... 21 A.5.2.3 Card with a hole............................................................................................ 21 A.5.2.4 Card with embossed arrow........................................................................... 22 A.5.2.5 Norwegian card............................................................................................. 22 A.5.2.6 CEN TC 224 card ......................................................................................... 22 A.5.2.7 BT card ......................................................................................................... 22 A.6 Conclusions ...................................................................................................................................... 23 Annex B: Bibliography............................................................................................................................ 24 History......................................................................................................................................................... 25 Page 5 ETR 165: January 1995 Foreword This ETSI Technical Report (ETR) was produced by the Human Factors (HF) Technical Committee of the European Telecommunications Standards Institute (ETSI). ETRs are informative documents resulting from ETSI studies which are not appropriate for European Telecommunication Standard (ETS) or Interim European Telecommunication Standard (I-ETS) status. An ETR may be used to publish material which is either of an informative nature, relating to the use or the application of ETSs or I-ETSs, or which is immature and not yet suitable for formal adoption as an ETS or an I-ETS. Introduction In recent years, prepayment telephone cards bearing a small indentation on one edge have appeared in several European countries (e.g. Belgium, Denmark, Netherlands, Norway, Switzerland and United Kingdom). This indentation or tactile identifier, which can be felt with the fingers, has been provided explicitly to aid blind and visually impaired people to orientate the telephone card correctly before inserting
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