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State Bank Foreign Travel Card Rate May Be Applied (For Example: Register After the Transaction Debit Date

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State Bank Foreign Travel Card Rate May Be Applied (For Example: Register After the Transaction Debit Date Welcome to the State Bank Multi-Currency Foreign Travel Card FIND OUT HOW TO; USE YOUR CARD OVERSEAS RELOAD YOUR CARD MANAGE YOUR BUDGET AND MUCH MORE... USER GUIDE Welcome to your new State Bank Multi-Currency Foreign Travel Card MasterCard® The CHIP and PIN protected prepaid card Here are some easy to follow instructions on using your Card On possession of your Card - Reload your Card l Please sign on the back of your Card as soon as you get it, and memorise your Personal Identification Number (PIN) (please note that you cannot change the PIN - for a PIN reminder, you can call Card Services to access the automated PIN read back service, at any time). Disputed Transactions l Register your Card on ‘My Account’ at www.sbitravelcard.com, It is recommended that you check by following the instructions on the screen. Load up to four your transaction history and Card Currenciesb onto one easy-to-use Card, in whatever combination balance at least once a fortnight. suits you#. If you have any queries about 1 your State Bank Multi-Currency Please note: The Card may not be used in India, Nepal and Bhutan . Foreign Travel Card balance or If you are entitled to a refund for you notice a Card transaction How to use your State that you do not recognise, please Bank Multi-Currency goods or services purchased using the Card, or another credit for any notify the 24 hour Card Services Foreign Travel Card other reason, this will be made to Checking your balance team without undue delay, and in Just like a debit card, you can use the Card and a foreign exchange Simply go to ‘My Account’ at any event no later than 30 days your State Bank Foreign Travel Card rate may be applied (For example: www.sbitravelcard.com, register after the transaction debit date. at ATMs worldwide1 a, displaying you use your State Bank your State Bank Multi-Currency They will be happy to check and the MasterCard Acceptance Mark. Multi-Currency Foreign Travel Card Foreign Travel Card and you’ll be confirm the transaction details for Simply enter your PIN and the to buy a SG$5,000 watch, but you able to see your Card balance(s) you. If there is a transaction which amount you want to withdraw. After only have money in the EUR and and view any recent transactions. is not authorised by you, the Card that, all you have to worry about is GBP Currencies on your Card, so Alternatively, you can call Card Services team can start the dispute what to spend the money on. You you use this money for the purchase. Services to use the automated process on your behalf and may can also use your Card at merchants If you return the watch, the refund balance enquiry service. Some request you to provide additional worldwide1 a (including restaurants, transaction is separate to the original ATMs also provide balance enquiry written information concerning shops and online), displaying the purchase currency, so in this case the services, although availability is any unrecognised transaction, or MasterCard Acceptance Mark. refund will be made to USD, the first dependent on the country and the to complete a dispute form (see Simply enter your PIN or sign the Currency on the Card). ATM used. If an ATM displays a terms and conditions for further receipt as usual. balance for the Card Fund, then information). Please help them to there is a possibility that assist you, by providing as much # Until the Card expires and subject to FEMA or the balance may be displayed information as you can. other regulations and reload limits (see the Fees and Limits section). in USD or in a different currency 1 Due to FEMA regulations, the State Bank and may differ from the actual Foreign Travel Card cannot be used at ATMs or Want to put more money merchants in India, Nepal and Bhutan, or for balance on the Card, as the onto your card? internet purchases where the website is registered exchange rate applied by the ATM in India, Nepal or Bhutan, or at websites accepting Just take your State Bank payment in Indian Rupees or the currencies of may be different. That’s why it is Multi-Currency Foreign Travel Nepal and Bhutan. In addition, there may be recommended to use ‘My Account’ some other countries where usage of the Card is Card, valid passport and Form prohibited. The list of prohibited countries is available at www.sbitravelcard.com or A2 (available at branches) to any at www.sbitravelcard.com call Card Services. Please note: An a Some ATM operators and merchants may charge participating branch of State Bank a fee or set their own withdrawal or purchase limits. ATM will not display a balance for and they can reload it for you, Please confirm whether any fees or limits apply each Currency on your Card and before making a withdrawal or purchase. subject to FEMA guidelines and b The Currencies made available on the Card may there may be a fee, charged by the other regulations. vary from time to time and not all Currencies may ATM operator, for such balance be available at all times. Please check with the Purchase Location or on www.sbitravelcard.com enquiry services. for up-to-date details of the available Currencies. weekly withdrawal limits set by ATM pay in the local currency. Please operators, which may be lower note that there will be an additional than the limit on your State Bank cost if the point of sale transaction Multi-Currency Foreign Travel Card. or ATM withdrawal is in a currency For more information, visit other than the available Currency www.sbitravelcard.com on the Card, or if more than one Currency on your Card is used to Should you pay in pay for the transaction. Please refer your own currency to the Fees and Limits section for or local currency? further information. Dynamic Currency Conversion (DCC) is an optional service that Contact details is sometimes offered by retailers If you have any general Card Manage your budget and ATM operators abroad, giving queries, or want to pass on any cardholders the choice of paying comments about using your in either the local currency of the Card, please get in touch at country they are visiting or their [email protected] own domestic currency. You If you have a specific query should not use your State Bank relating to your State Bank Multi-Currency Foreign Travel Multi-Currency Foreign Travel Card to make a purchase or ATM Card, like PIN, balance or withdrawal in Indian Rupees (as transaction details, please call you are prohibited from doing so Card Services. What if there isn’t enough Pre-authorisation – by law) and you should choose to money on your State Bank Using your Card to “hold” Multi-Currency Foreign a purchase or payment Useful telephone numbers for 24/7 assistance, Card Services, Travel Card to make a It is not recommended that lost or stolen Cards. payment in the local you use your State Bank If your State Bank Multi-Currency Foreign Travel Card is lost or currency of the country Multi-Currency Foreign Travel stolen, please contact Card Services immediately, so that they can Card as a guarantee of payment block your Card and offer assistance, including emergency cash you are in? (usually for hotels, car hire and replacement up to the available balance on your Card (subject to If you have insufficient funds in cruise lines). These companies availability in the relevant location†). a particular Currency to pay for may estimate the bill, and if you Country Toll Free Number†† a transaction, the balance of the use your Card as a guarantee for Australia 1800 098 231 transaction will automatically be the estimated amount, the funds Germany 0800 181 4595 deducted from any other available will be temporarily unavailable for Hong Kong 800 966 321 Currencies on your Card, in the spending. You can, of course, use India 000 800 100 7960 following order of priority: USD, your State Bank Multi-Currency Japan 00531 780 221 GBP, EUR and SGD, subject to Foreign Travel Card to settle your New Zealand 0800 444 691 the applicable exchange rate and final bill. For more information, visit Singapore 800 441 1379 Cross Currency fee (see Fees and www.sbitravelcard.com South Korea 00798 4434 1279 Limits section). If you don’t have Switzerland 0800 834 918 enough funds available in the other What if your State Bank Thailand 001800 442 212 Currencies on your Card, you may Multi-Currency Foreign UK 0800 056 0572 be able to use your Card for partial USA/ Canada 1 877 465 0085 payments, if supported by the Travel Card is declined? A full list of freephone numbers from over 50 countries is available on merchant, and pay the difference Normally, the only time this will www.sbitravelcard.com Alternatively, you can use the number with another card or some other form happen is if you don’t have enough below (‘Other Countries’) to contact Card Services. of payment. Just make sure you funds on your Card to cover the ††† tell the cashier before paying. The cost of a purchase. You may be Other Countries +44 207 649 9404 cashier should process your State able to use the balance on your † The emergency cash service may not be available in every country – depending on the Bank Multi-Currency Foreign Travel availability of the money transfer network. State Bank Multi-Currency Foreign †† There may be a charge for calls to these numbers, if a call is made from a hotel or mobile Card payment first, and then accept Travel Card for part payment phone.
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