Air France-KLM, a leader in Northern Europe April 2015

Stockholm 1 ©Henrik Trygg/mediabank.visitstockholm.com Trondheim KL 3

Ålesund KL 2

Helsinki Oslo AY 5 / KL 3 Bergen KL 5 AF 3 / KL 6 Stockholm AF 3 / KL 5 Stavanger AF 2 / KL 5 Sandefjord Kristiansand KL 3 KL 2 Linköping KL 3

Aalborg KL 3 Gothenburg2 AF 2 / KL 5

Billund AF 1 / KL 5 Copenhagen1 AF 5 / KL 6

1 Copenhagen: + New York (JFK): 5 to 7 weekly flights from June to September 2015 (Delta Air Lines)

2 Gothenburg: + Lyon: 2 weekly flights (Hop! Air France)

3 Stockholm: + New York (JFK): 4 to 5 weekly flights from June to September 2015 (Delta Air Lines)

Air France et KLM Royal Dutch Airlines KLM AY=Finnair Air France and KLM Royal Dutch Airlines currently serve 14 destinations in four Northern European countries – Denmark, Finland, Norway and Sweden.

For the 2015 summer season, close to 550 weekly flights will link the region to the rest of the world via two hubs, Paris-Charles de Gaulle and Amsterdam-Schiphol.

Beyond its tourist attraction, Northern Europe is home to many small and medium-sized businesses, particularly in the high-technology sector, as well as many oil and gas installations. Adapted flight frequencies, a combinable fare offer allowing passengers to combine trips on both airlines, along with standardized products and services are the Group’s key assets in Scandinavia.

For professionals in these sectors, Air France and KLM Royal Dutch Airlines have developed an on- board service in their Business cabins that offers more space and a quieter, more comfortable journey.

Loyalty programs are adapted to specific customer professional activities, such as Flying Blue Petroleum, serving oil and gas industry professionals and widely adopted in Norway.

Another program, BlueBiz, offers specific advantages to small and medium-sized enterprises (SMEs), particularly in Denmark.

Air France and KLM Royal Dutch Airlines in Northern Europe: close to 550 weekly flights to 14 destinations

From their hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol airports, Air France and KLM Royal Dutch Airlines offer close to 550 weekly flights to 14 destinations in Northern Europe: Alesund, Aalborg, Billund, Bergen, Copenhagen, Gothenburg, Helsinki, Kristiansand, Linkoping, Oslo, Sandefjord, Stavanger, Stockholm and Trondheim.

From Paris-Charles de Gaulle and Lyon, Air France serves Denmark, Finland, Norway and Sweden with 157 weekly flights, including code-shared flights with Finnair, to Helsinki. KLM Royal Dutch Airlines offers a wide choice of travel times to Northern Europe as the company operates 392 flights per week to 14 destinations. Under the joint-venture agreement with Delta, from June to September 2015, the American company will operate a total of 12 direct flights weekly from New York to Copenhagen and Stockholm.

3 AIRF_1501083_UK_Produit_BtoB_SIEGE CAMELEON_210x297_PM.indd 1 02/04/2015 18:31 3 questions for Ryanne Van der Eijk, Managing Director of Air France-KLM Northern Europe What innovations will Air France-KLM passengers travelling on the medium-haul network benefit from?

The main innovation for our customers is the introduction of the new Air France medium-haul cabins on the A319 fleet in 2015 and on the A320 in 2016, a thoroughly redesigned medium-haul offer, in line with the long-haul range upgrade. The cabin is comfortable and elegant with its new, meticulously- finished leather seats and bright interior atmosphere that adapts to the various stages of the flight. In terms of catering, Air France delights its customers with a more generous gourmet fair: a hot meal is provided on flights of more than two hours in both Business and Economy class cabins. This offer thus directly affects our customers, here in Northern Europe, whether they are travelling on the medium- haul network, or they are coming to the Paris - Charles de Gaulle hub for a long-haul connection. KLM Royal Dutch Airlines reinforces the Air France offer, with perfect complementarity, in particular by serving 14 cities daily.

How are you making Air France-KLM the preferred airline for customers in Scandinavia?

The strength of the Air France-KLM group is its comprehensive and complementary offer. With Hop! Air France, which now serves Lyon twice a week, our customers whether travelling on business, for leisure, or for connecting flights at our hubs, take advantage of the best of our products and services. Digital innovations to facilitate their procedures before the trip and at the airport, generous loyalty program, particularly for our 14,000-strong Flying Blue Petroleum clients in Northern Europe, and now a new seat and a new cabin with Air France! Our clients benefit from the investments that the Group has made in recent years. 700 million euros have been invested on the long-haul network. The new seats in the KLM Royal Dutch Airlines’ World Business Class, which is already available on the Boeing 747, are now being fitted on the Boeing 777 aircraft. The new Economy, Premium Economy, Business class cabins and Air France’s La Première have gradually been appointed since June 2014.

Northern Europe is characterized by a large number of SMEs as well as oil and gas plants. What travel solutions do you offer them?

The Group created the Flying Blue Petroleum program, specifically designed for professionals of the oil and gas industries, which has close to 13,800 members in Northern Europe, including 11,000 in Norway. It offers benefits and exclusive services to members, such as priority check-in and baggage claim. The Group also offers the BlueBiz program for small and medium businesses, which optimizes travel budgets with Blue Credits that are redeemable for award tickets. With every flight, the company accrues Blue Credits and the employee gains Miles in his/her individual Flying Blue account. Finally, to facilitate business travel payments, Air France offers the Corporate Card, a universal payment method that offers insurance and exclusive services, as well as optimal business expense tracking.

5 Spacious cabins Air France: elegance at the service of comfort A fast-track procedure in the airport, a new leather-covered seat, unprecedented gourmet attention, more flexibility for business trips... Air France intends to win the medium-haul battle by providing the best offer on the market.

After having unveiled its entire new long-haul offer, the Company is continuing its upmarket dynamics on its medium-haul network from and to Paris-Charles de Gaulle, with an investment of more than 50 million euros including in catering.

Business, priority, space and exclusivity

From April 2015, customers flying in Business class will enjoy greater comfort and refinement than ever. Everyone benefits from extra attentions.

A tailored service, before and after the flight

Air France offers the convenience of fully flexible reservations permitting flight changes at any time. Business customers also benefit from SkyPriority, a free service offering priority at check-in, faster, privileged access to security checks and customs formalities, plus priority boarding and baggage claim upon arrival.

Spacious cabins

Located at the front of the aircraft, Business class passengers are the first to board and leave the plane. They also enjoy more personal space in a cabin reconfigured to seat just four passengers per row. The middle seat in the row is always left free, for guaranteed comfort and tranquillity.

A soft cushion is placed on each seat, and the adjustable headrest comes with a red leather antimacassar in an original Air France design. A selection of newspapers and magazines, oshibori and a gourmet meal among other offers complete the custom-designed service.

Customers can carry two items of baggage along with one accessory for a total weight of 18kg. They are allowed two items of hold baggage up to 32 kg each.

A curtain, closed during the journey, isolates the Business class cabin to offer a calmer and more private environment.

7 Refined gourmet delights Refined gourmet delights

Air France, ambassador of fine French cuisine around the world, now offers more copious snacks and meals on its medium-haul flights, depending on the time of day and the flight’s duration.

In Business class, even on the shortest flights, passengers are offered a full breakfast in the morning (coffee, tea, fruit juice, bread and pastries), a snack or cold meal at other times of the day. On longer flights, the service will resemble that of a long-haul flight. Welcome drink, choice of hot dishes, wine served from the bottle, gourmet coffee and liqueur are offered. Warm pastries and crusty bread are served directly from the oven on all flights.

Throughout the flight, customers can choose from a wide selection of hot or cold drinks, with or without alcohol. They also benefit from a choice selection of wines and Champagnes, thanks to the exceptional wines selected by Paulo Basso, world’s best sommelier in 2013.

New tableware

Customers will enjoy use of new tableware created by Jean-Marie Massaud, an internationally- renowned French designer who also designs the tableware for La Première and Business cabins on long-haul flights.

Trays, Christofle cutlery, a real glass and porcelain tableware are all part of the offer. Jean-Marie Massaud has created 15 exclusive pieces for Air France, specially designed for medium-haul business class.

The Air France lounges, a quiet break before the flight

Prior to departure or during their connections, Business, Flying Blue Elite and SkyTeam Elite Plus customers can access the lounges, offering a real haven of peace. Customers can relax, work or dine in a peaceful environment. Customers can access a lounge at all the airports served by Air France’s medium-haul flights.

At Paris-Charles de Gaulle, customers have access to seven lounges, depending on their flight time and departure terminal (Terminal 2F – 2G – 2E – halls K, L and M). La Première customers connecting to a long-haul flight have access to their own exclusively dedicated lounge. In Europe, Air France welcomes them at Frankfurt, Geneva, Munich, Stuttgart and Berlin. At the other airports on the medium-haul network, they have access to SkyTeam, partner airlines or airport lounges.

9 Economy Flex, a new custom-designed option for business travellers ECONOMY FLEX, A NEW CUSTOM-DESIGNED OPTION FOR BUSINESS TRAVELLERS

Air France knows that customers travelling for professional reasons require fast, efficient services and total flexibility. On the Company’s medium-haul network, to or from Paris-Charles de Gaulle, these customers with specific needs represent close to 30% of all passengers.

Air France has listened to what they have to say, over a period of several months and in various different countries, and since April 2015 has been offering a specific new offer of fares in the Economy cabin called “Economy Flex”, in addition to the “Economy Mini” and “Economy Classic” fares.

To better meet their needs, this offer includes several exclusive benefits: - Tickets are refundable and modifiable at no extra charge*. - Possibility of taking an earlier flight**, on the same day, at no extra charge. - One piece of baggage weighing no more than 23 kg is carried in the hold free of charge. In the cabin, one bag and one accessory (handbag, laptop, camera) are authorized, for a total weight of 12 kg. - Access to SkyPriority services providing fast-track priority at the airport. - A seat at the front of the Economy cabin, with priority boarding and disembarkation. - A new offer which can be combined with other available fares. For example, customers can book an “Economy Mini” fare on the outbound flight and an “Economy Flex” fare on the return. - 200% Miles are earned as part of the Flying Blue loyalty program.

* tickets modifiable at no extra charge in the same booking class. ** subject to availability in the Economy cabin.

11

ECONOMY: On board, Air France quality for all

The Economy class cabin, with its leather seats and exclusively designed headrest, has also been redesigned. With a selection of newspapers and magazines, a more copious meal offer and assistance in the case of unforeseen irregularities, all customers enjoy Air France quality at the best price.

All customers can take one carry-on bag (55cm x 35cm x 25cm) and an accessory for a total weight of 12 kg, free of charge. They can also check in one item of hold baggage up to 23kg at no additional charge*.

*except for the “Economy Mini” fare, which does not include checked hold baggage.

A revised dining offer

The dining offer has also been upgraded in Economy class. Air France offers a more gourmet dining offer, irrespective of the flight’s duration. All passengers enjoy gourmet delights, whether they have booked an Economy Mini, Economy Classic or Economy Flex fare. On short flights, an enhanced selection of croissants, savoury or sweet snacks, or larger sandwiches are offered to all passengers depending on the time of day. On longer flights, passengers can enjoy a hot snack, fresh produce and even a full meal on flights longer than 2 hours 50 minutes. Throughout the flight, a wide selection of beverages (with or without alcohol) is available.

INNOVATIVE SERVICES FOR ALL CUSTOMERS

Log on to airfrance.com before your trip

On the Air France website and its mobile version, customers can check in and choose their seat up to 30 hours before their departure time and up to the latest check-in time. They can also print out their boarding pass or receive it directly by mail or SMS on their smartphone, and check all the essential information they need to know about their trip, notably their baggage allowance and airport formalities.

Save even more time by printing out your baggage tags at home

To certain medium-haul destinations*, Air France customers can print out their baggage tags along with their boarding pass at home on a standard A4 sheet of paper. They then attach the baggage tag to their bag using a reusable plastic baggage tag holder, available at the airport. Customers simply insert the sheet printed at home after folding it in four. Customers can then go directly to the baggage drop-off counter. All that remains is for them to go through the security checkpoint to get to their boarding gate, ensuring smooth access through the airport.

Additional space and comfort on board

Air France offers customers the “Seat Plus” option on board aircraft in its medium-haul fleet. This service offers passengers the guarantee of travelling on a seat providing more legroom. Withthe “Seat Plus” option, customers can choose to travel on seats located next to the emergency exits and enjoy more legroom**. Customers can purchase this option when checking in on-line, using a self-service kiosk or at an Air France counter at the airport.

*Geneva, Istanbul, Ljubljana, Oslo, Paris-Charles de Gaulle, Saint-Petersburg, Zagreb, and Zurich. **Subject to their eligibility to occupy seats located at the emergency exits.

13 Hearty breakfast and seats located at the front of the cabin KLM Royal Dutch Airlines KLM Royal Dutch Airlines offers three zones on its medium-haul network – Europe Business Class, Europe Economy Comfort and Europe Economy.

EUROPE BUSINESS CLASS

A truly smooth ride starts well before take-off: - Extra baggage allowance - Visit the KLM Crown Lounges or those of our partners - Earn 250% Flying Blue Miles.

SkyPriority

This service, dedicated to passengers travelling in Business Class, Flying Blue Gold or Platinum members and SkyTeam Elite members, saves time at the airport. Simply follow the red SkyPriority signs that can be seen in more than 1,000 airports worldwide.

On board

The customer will enjoy lots of personal space at the front of the cabin. All middle seats remain unoccupied to afford more comfort and privacy. - Seat with extra legroom and more recline - In-seat power on our Boeing 737-700, -800, and -900 aircraft - Enjoy a free newspaper and copy of the Holland Herald, the in-flight magazine.

From a hearty breakfast to a delicious 3-course meal: depending on the time of day and duration of your flight, we serve a hot meal, sandwich, salad or tapas plate, and various snacks.

The Europe Business Class is located at the front of the cabin, to beone of the first to be on way again on arrival.

15 Economy Europe: travel confortably, even on short flights! ECONOMY EUROPE

Travel comfortably, even on short flights!

Before departure

- Check in whenever and however suits you best: on-line, with your mobile phone, at a self-service machine or at the desk - Drop off your baggage at a self-service or regular drop-off point, and off you go

On board

- Enjoy an ergonomically designed seat or treat yourself to more comfort! - We serve a snack or freshly made sandwich, depending on the time and duration of your flight - Choose from hot and cold beverages, alcoholic and non-alcoholic drinks - Enjoy a copy of the Holland Herald - Make the most of on-board shopping on flights longer than 60 minutes

ECONOMY COMFORT EUROPE

KLM Royal Dutch Airlines to enjoy greater comfort on European flights

On KLM Royal Dutch Airlines flights, you can book Economy Comfort seats: - Up to 10 cm more legroom; - Up to double the seat back recline; - Room at the front of the Economy cabin to give priority to passengers when disembarking.

The Economy Comfort zone service is the same as in Economy Class. An Economy Comfort seat can be booked for between 20 and 30 EUR one-way. Flying Blue Elite members receive a discount.

LOUNGES

Designed by the prestigious Dutch design company, Studio Linse, our KLM Crown Lounges around the world offer a stylish environment with plenty of privacy and space. At Amsterdam Airport Schiphol alone Lounge 25 (Schengen area) and Lounge 52 (intercontinental) together measure almost 6,000 m2.! In a quiet environment, they offer:

- Rest areas - Healthy snacks and drinks - Entertainment - Computers with free Wi-Fi and laptop charging facilities - Fax, telephone and photocopiers - International newspapers

The KLM Crown Lounges are easily accessible for people with disabilities. There are smoke free areas and areas designated for smoking.

17 Amsterdam-Schiphol hub, European gateway to the world Coordinated hubs among Europe’s leading hubs The Group’s network is coordinated around the two hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol, which are among the four most major hubs in Europe. Offering smooth and optimized connections is fundamental for Air France and KLM Royal Dutch Airlines, as nearly half of their customers have connecting flights.

Paris-Charles de Gaulle hub: a simplified link to connecting flights

At Paris-Charles de Gaulle, Air France customers benefit from a quick and easy connection and modern infrastructure. All international activity is grouped in terminal 2E1. Terminal 2F is exclusively dedicated to Air France European flights (Schengen)2 and its partners in the SkyTeam alliance. This concentration of Air France activity at the east end of the airport makes connecting quicker and easier, saving up to 10 minutes when changing flights.

1. With the exception of Caracas, Bogota, Havana, Saint Martin, Cairo, Dubai and Bangkok where check-in occurs at Terminal 2F. 2. In the following countries: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the Czech Republic.

Amsterdam-Schiphol hub: European gateway to the world

The airport’s design ensures all business trips go smoothly thanks to key advantages:

- easy access to the airport and city thanks to high-performing road and rail connections (the railway station is located in the airport terminal),

- check-in facilities: 58 KLM Royal Dutch Airlines Self-Service check-in kiosks including 18 bag drop-offs,

- connections are quicker and easier with the 100 KLM Royal Dutch Airlines self-service transfer kiosks, and passengers will no longer have to proceed to the transfer desk.

19 The instantly-recognisable, red «SkyPriority» logo is printed on boarding cards SkyTeam alliance: 20 airlines around the world As members of SkyTeam, Air France and KLM Royal Dutch Airlines offer their customers access to an extensive global network of some 16,320 daily flights serving 1,052 destinations in 177 countries. Passengers can earn and redeem Miles throughout the SkyTeam network and relax in more than 516 lounges worldwide.

SkyPriority: exclusive advantages from check-in to baggage delivery

SkyPriority offers a quick and easy airport experience. It provides exclusive SkyTeam benefits at airports for the 20 alliance members ensuring a seamless travel experience for passengers travelling in Business class on medium-haul flights, as well as Flying Blue Gold and Platinum or SkyTeam Elite Plus members. SkyTeam is the first airline alliance to offer its Premium passengers a set of priority ground services. SkyPriority is now available in 1,052 airports worldwide.

SkyPriority is available at all airports served by Air France medium-haul flights, to and from Paris Charles de Gaulle.

The instantly-recognisable, red «SkyPriority» logo is printed on boarding cards and featured on all airport signage. The service offers eligible passengers priority check-in, dedicated lines at sales counters and transfer desks, priority boarding and priority baggage delivery at the destination airport, free of charge.

With fast-track security controls and customs clearance in some sixty airports worldwide served by Air France, including over forty in Europe, SkyPriority saves precious time, especially for customers travelling for business.

21 Flying Blue, Europe’s leading frequent flyer programme Personalized loyalty programs Flying Blue, a leading frequent flyer program

Flying Blue, Europe’s leading frequent flyer programme with 24.5 million members, groups together 31 airlines and over 100 non-airline partners. The more frequently its members travel, the more their loyalty is rewarded. With the Flying Blue card, customers can access a whole raft of services specially designed to make travelling more enjoyable. In Northern Europe, the program has enlisted 630,000 members1.

1. Norway, Sweden, Denmark, Finland and the Baltic states (Estonia, Latvia, and Lithuania).

On the www.airfrance.com and www.klm.com websites, members can view their account, directly obtain award tickets. On the www.flyingblue.com site, members can easily book promotional tickets available only on-line through Web@ wards. There are also many ways to earn or spend Miles and an exhaustive list of all offers from program partners in the «Flying Blue Store». New members have access to a clear presentation of Flying Blue with a detailed description of the different benefits that come with each status, together with videos and tutorials.

Flying Blue Petroleum

Flying Blue Petroleum is the number one program in Europe for those travelling to destinations important to the oil and gas industry. It offers its 83,000 members a range of exclusive benefits, normally associated with private clubs, through a network of 95 oil and gas industry destinations. This program has nearly 13,800 members in Northern Europe, including 11,000 in Norway alone.

BlueBiz, the Air France and KLM Royal Dutch Airlines program for small and medium-sized companies

Air France and KLM Royal Dutch Airlines provide a range of commercial offerings tailored to the needs of professionals. The BlueBiz program is designed to help small and medium sized enterprises optimize their travel budgets with Blue Credits, which are convertible into award tickets. With every flight, the company accrues Blue Credits and the employee gains Miles in his/her individual Flying Blue account.

To make paying for business travel easier, Air France also offers the Corporate Card, a universal means of payment that offers insurance and exclusive services, as well as optimal tracking of business expenses.

For more information, please visit www.airfrance.com and www.klm.com

23 Mobile sites and apps The latest customer service technologies By adopting proactive communication, Air France and KLM Royal Dutch Airlines intend to make travel more comfortable. The two airlines are equipped with the latest mobile technology that proactively keeps customers informed in real-time about events that will affect their trip.

On Facebook and Twitter, Air France and KLM Royal Dutch Airlines answer their customers’ questions about their trip seven days a week. KLM Royal Dutch Airlines answers its customers 24/7 in seven languages. Air France currently has a service in nine languages and answers customers 24/7 in French and English.

Do you have a doubt about your departure time or the maximum baggage weight? Air France and KLM Royal Dutch Airlines teams are available before, during and after your trip and will answer your requests as soon as possible. The airlines have also developed their own booking tool, enabling customers to make a booking on Facebook.

The Facebook pages of Air France and KLM Royal Dutch Airlines have nearly thirteen million fans, with more than 335,000 in Northern Europe. They offer information about their products and services and organize competitions and promotions for dedicated fans in Danish, Swedish, Norwegian and Finnish.

Air France has nearly two million followers on Twitter. The company interacts and responds directly to passengers to create an ever-closer link to its customers on its account @AirFrance and also on the account dedicated to its Swedish business (@airfranceSE). KLM Royal Dutch Airlines has local Twitter accounts in Sweden(@KLM_SE) and Norway (@KLMnorway). Moreover, the Twitter account @KLM_localeyes offers, each week, new ideas from a person from the country concerned, on culture, gastronomy, places to visit, etc.

AF Connect & KLM Connect: an exclusive and free service

When booking a flight, customers automatically benefit from AF Connect and KLM Connect. It is an exclusive and free service, with no registration or subscription required, that proactively informs them of changes and delays over the course of their trip. With the mobile phone number and e-mail address provided by the customer when booking their trip, beginning 14 days before departure, Air France or KLM Royal Dutch Airlines is able to provide information on any flight cancellation or delay either by telephone, SMS or e-mail and propose alternatives. Customers can also be informed of a change of gate or, after take-off, the delayed delivery of baggage. Air France and KLM Royal Dutch Airlines are the first airlines to offer such a large-scale proactive information service to their passengers throughout their network.

To be personally notified, each customer must ensure that Air France or KLM Royal Dutch Airlines has the best way to contact them (phone, mobile or email) during their trip. This information can be provided at the time of booking via a call centre, an Air France agency, a travel agency, on a website, or via the «Manage your reservations» section on Air France and KLM Royal Dutch Airlines websites.

Mobile sites and apps

Air France and KLM Royal Dutch Airlines customers equipped with a smartphone can benefit from a number of free apps and mobile websites (http://mobile.airfrance.com and http://mobile.klm.com) allowing them to purchase a ticket and manage a booking directly on a mobile phone.

A section called «My Account» gives each customer a place to enter and save personal data allowing him or her to make reservations, make changes or check in with just a few clicks.

To complement its presence on the iPhone and Android, the company has two new free applications available for download: «Best Offers by Air France» for the iPhone and «Air France» for the iPad. With great visuals to inspire a getaway, easy navigation and direct access to the best fares to prepare for their trip, customers can fly at the best price and enjoy all the destinations served by Air France.

25 Biofuel-powered flights, a growing market Air France-KLM: environmentally conscious In September 2014, the Dow Jones Sustainability Index (DJSI)*, the main international index evaluating companies on their performance in terms of sustainable development, has, for the tenth consecutive year, ranked Air France-KLM leader in the “Airlines” category. Moreover, for the sixth year running, Air France-KLM is also leader of the broader «Transport» sector, including air, rail, sea and road transport as well as airport operations. In this way, Air France-KLM joins the 24 most responsible countries in the world, each in their own sector of activity.

The group invests in research for sustainable biofuels. Since 2011, Air France-KLM has been operating commercial flights using sustainable biofuels, requiring no adaptation of the aircraft and which limit its CO2 emissions.

* Dow Jones Sustainability Index

Biofuel-powered flights, a growing market

In 2013, KLM Royal Dutch Airlines introduced a new offer for companies in the Netherlands, to partner in the Biofuel program and develop flights powered by biofuel. KLM Royal Dutch Airlines has operated regularly scheduled flights powered by biofuel between Amsterdam and New York since 8 March 2013.

This type of innovative partnership is a first for an airline and has already generated customers including Accenture, Nike and Philips, who helped launch the project. Through this initiative, KLM Royal Dutch Airlines intends to show that there is a real market for biofuel in aviation transport and contribute to the long-term development of this technology.

27 Destination: Sweden Destinations offered

Air France and KLM Royal Dutch Airlines offer 126 weekly flights from the hubs at Paris-Charles de Gaulle and Amsterdam Schiphol airports, to three destinations in Sweden: Gothenburg, Linkoping and Stockholm. Hop! Air France’s regional airline, also operates flights to Gothenburg from Lyon airport in France.

Ground services departing from Sweden

All Air France and KLM Royal Dutch Airlines customers, departing from Swedish airports, benefit from optimal services from companies: on-line booking, access to self-service kiosks and boarding pass on a mobile phone.

Business passengers and Flying Blue members receive additional services from Air France and KLM Royal Dutch Airlines such as boarding at their convenience, priority baggage delivery, etc.

Air France and KLM Royal Dutch Airlines ticket offices are available to meet customer needs at Stockholm Arlanda and Gothenburg Landvetter airports. In Linkoping airport, self-service kiosks are available.

Air France and KLM Royal Dutch Airlines offers for businesses

In order to provide appropriate services to businesses, Air France and KLM Royal Dutch Airlines have developed a range of commercial offers. The BlueBiz program, designed for Small and Medium Enterprises (SMEs / SMBs), optimizes travel budgets through the accumulation of Blue Credits, which are convertible into award tickets. The Air France and KLM Royal Dutch Airlines Corporate Cards are a universal means of payment for business trips*. It offers, insurance and exclusive services as well as enabling optimal tracking of business expenses. Finally, in choosing Air France and KLM Royal Dutch Airlines for business travel, the partner company benefits from the sales services and attractive fares on all destinations with Air France, KLM Royal Dutch Airlines, Delta and Kenya Airways.

*Air France and KLM Royal Dutch Airlines corporate cards are only available for French and Dutch clients.

Air France and KLM Royal Dutch Airlines in Sweden

The first flight from Paris to Sweden was a Paris-Malmo service in 1922. Regular service by SGTA (Société Générale Air Transport) began in 1925. Today, the airline offers a total of six daily flights to Stockholm and Gothenburg.

KLM Royal Dutch Airlines has served Sweden since 1920, launching the first route to Scandinavia, from Amsterdam to Malmo. Ten years later, in the first pool agreement in civil air transport, STGA, KLM Royal Dutch Airlines and ABA jointly operated the Paris-Amsterdam-Copenhagen-Malmo route known as the “Scandinavian Express”. KLM Royal Dutch Airlines now offers 13 daily flights to Sweden.

For more information, please visit www.airfrance.se and www.klm.se Destination: Norway Destinations offered

Air France and KLM Royal Dutch Airlines offer 216 weekly flights from the hubs at Paris-Charles de Gaulle and Amsterdam Schiphol to seven destinations in Norway. Air France and KLM Royal Dutch Airlines passengers have access to self-service kiosks installed at the airports as well as at the train station which is located in the centre of Oslo, near the train linking the city to the airport.

Ground services departing from Norway

Business passengers and Flying Blue Elite Plus members enjoy access to the “Oslo-Lounge” at Oslo Airport. Air France and KLM Royal Dutch Airlines ticket offices are located at the airport to meet customer needs.

Flying Blue Petroleum program

Norway ranks high globally in gas and oil exports. With its rich deposits, half of the country’s exports are natural gas and represent more than 30% of Norway’s revenue. To satisfy these customers, Air France and KLM Royal Dutch Airlines have created the Flying Blue Petroleum loyalty program, specifically for professionals in the oil and gas industry. It offers its members access to exclusive benefits and services at 95 industry destinations. The Flying Blue Petroleum program has nearly 13,800 members in Northern Europe, including 11,000 in Norway and a total of 83,000 members worldwide.

Air France and KLM Royal Dutch Airlines offers for businesses

In order to provide appropriate services to businesses, Air France and KLM Royal Dutch Airlines have developed a range of commercial offers. The BlueBiz program, designed for Small and Medium Enterprises (SMEs / SMBs), optimizes travel budgets through the accumulation of Blue Credits, which are convertible into award tickets. The Air France and KLM Royal Dutch Airlines Corporate Cards are a universal means of payment for business trips. It offers, insurance and exclusive services as well as enabling optimal tracking of business expenses*. Finally, in choosing Air France and KLM Royal Dutch Airlines for business travel, the partner company benefits from the sales services and attractive fares on all destinations with Air France, KLM Royal Dutch Airlines, Delta and Kenya Airways.

*Air France and KLM Royal Dutch Airlines corporate cards are only available for French and Dutch clients.

A Flying Blue credit card program

In December 2013, Air France-KLM chose Resurs Bank to launch a credit card system affiliated to the loyalty program Flying Blue. Resurs Bank chose MasterCard as a partner to launch this initiative in Norway. Both cards, Classic and Premium, offer customers, in addition to the classic features of a card, a reward system that earns them miles every time. Miles can then be redeemed with the Flying Blue loyalty program.

Air France and KLM Royal Dutch Airlines in Norway

Air France has been present in Norway since April 1, 1970, with the first flight from Paris to Oslo via Copenhagen by Caravelle. Today, Air France operates the Paris-Oslo route with three flights per day and Stavanger with 2 daily flights since 31 March 2014. KLM Royal Dutch Airlines was the first airline to serve Norway. The Amsterdam to Oslo via Kristiansand route, flown by DC2, was started in June 1939, shortly after the opening of thetwo Norwegian airports. KLM Royal Dutch Airlines currently offers 26 daily flights to the major cities in Norway: Bergen, Kristiansand, Sandefjord, Stavanger, Trondheim, Oslo and Alesund.

For more information, please visit www.airfrance.no and www.klm.no

29 Destination: Denmark Destinations offered

Air France and KLM Royal Dutch Airlines offer 154 weekly flights from Paris-Charles de Gaulle and Amsterdam Schiphol to three destinations in Denmark: Aalborg, Billund and Copenhagen.

Through its joint-venture agreement with Delta, Air France-KLM offers a wider range of destinations to its customers. Delta has, since June 2014, offered direct flights to Copenhagen from New York.

Ground services departing from Denmark

In Denmark, all Air France and KLM Royal Dutch Airlines customers have access to self-service kiosks installed at Aalborg, Billund and Copenhagen airports, as well as the Copenhagen central train station.

Business passengers and Flying Blue Elite Plus members enjoy access to lounges at Aalborg, Copenhagen and Billund airports.

Air France and KLM Royal Dutch Airlines ticket offices are also available to meet customer needs in the three Danish airports. SkyPriority service is available at all airports served in Denmark.

Air France and KLM Royal Dutch Airlines offers for businesses

In order to provide appropriate services to businesses, Air France and KLM have developed a range of commercial offers. The BlueBiz program is designed to help Small and Medium-sized Enterprises (SMEs/SMBs) optimize their travel budgets with Blue Credits, which are convertible into award tickets. With every flight, the company accrues Blue Credits and the employee gains Miles in his/her individual Flying Blue account.

In addition, Air France and KLM Royal Dutch Airlines Corporate Cards are a universal means of payment for business trips*. It offers, insurance and exclusive services as well as enabling optimal tracking of business expenses.

Finally, in choosing Air France and KLM Royal Dutch Airlines for business travel, the partner company benefits from the sales services and attractive fares on all destinations with Air France, KLM Royal Dutch Airlines, Delta and Kenya Airways.

*Air France and KLM Royal Dutch Airlines corporate cards are only available for French and Dutch clients.

Air France and KLM Royal Dutch Airlines in Denmark

The first Paris-Copenhagen route via Cologne and Hamburg was operated in 1926 by the Société Générale de Transport Aérien (SGTA). In 1933, Air France took over the routes of SGTA and Air Union. Today, the airline offers 49 weekly flights to Denmark.

KLM Royal Dutch Airlines launched the first Amsterdam to Copenhagen route in 1925. The airline now offers more than 98 weekly flights to three destinations in Denmark: Copenhagen, Billund and Aalborg.

For more information, please visit www.airfrance.dk and www.klm.dk Destination: Finland Destinations offered

Air France and KLM Royal Dutch Airlines offer 58 weekly flights from hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol to Helsinki.

Ground services departing from Finland

From Helsinki, all Air France and KLM Royal Dutch Airlines customers have access to self-service kiosks and Air France and KLM Royal Dutch Airlines ticket offices. Business passengers and Flying Blue Elite Plus members enjoy access to Servisair’s “Aspire” lounge.

Air France and KLM Royal Dutch Airlines offers for businesses

Finland has a wide range of high-tech industries specialising in mobile communications, high quality industrial production and clean technology solutions.

Air France and KLM Royal Dutch Airlines have developed a range of commercial offerings tailored to meet the needs of these companies. The BlueBiz program, designed for Small and Medium Enterprises (SMEs / SMBs), optimizes travel budgets through the accumulation of Blue Credits, which are convertible into award tickets. The Air France and KLM Royal Dutch Airlines Corporate Cards are a universal means of payment for business trips*. It offers, insurance and exclusive services as well as enabling optimal tracking of business expenses. Finally, in choosing Air France and KLM Royal Dutch Airlines for business travel, the partner company benefits from the sales services and attractive fares on all destinations with Air France, KLM Royal Dutch Airlines, Delta and Kenya Airways.

*Air France and KLM Royal Dutch Airlines corporate cards are only available for French and Dutch clients.

Air France and KLM Royal Dutch Airlines in Finland

The history of Air France in Finland began in Helsinki for the 1952 Olympics. Air France made ten special flights between Paris and Helsinki. Since October 28, 2001, the French airline has operated the Paris to Helsinki route with Finnair, offering five flights departing daily from Paris-Charles de Gaulle.

KLM Royal Dutch Airlines launched its first flight to Finland on 1st July 1939, from Amsterdam to Helsinki. The Finnish capital is now linked to Amsterdam by three daily flights.

For more information, please visit www.airfrance.fi and www.klm.fi

31 Stockholm ©Jeppe Wikstrom/mediabank.visitstockholm.com

Air France-KLM Press Office - April 2015 http://www.airfranceklm.com/en