Waiver Policies Disclaimer: The information provided here is not exhaustive, may not address your individual requirements and is for informational purposes only. We endeavor to keep the below information to date, but given the special circumstances that may change from day to day, we make no warranties of any kind on the accuracy of the information. External links provided here are not under the control of CWT and CWT has no control over the availability of those sites. CWT shall not be responsible for any loss or damage if any from using the external links. Any refunds and associated charges will be made according to the airline’s policy.

Links to Airline Policies Updated: 17 June 2021

Carrier Code Region Link to airline policy on change fee, refunds and waivers due to Coronavirus (COVID-19) Aegean / A3, OA EMEA https://en.aegeanair.com/current-travel-information/about-rebooking/ EI EMEA https://www.aerlingus.com/support/covid19-information/options-for-your-booking/ SU EMEA https://www.aeroflot.ru/xx-en/online_services/purchase/compensation Aerolineas Argentinas AR LATAM https://www.aerolineas.com.ar/en-us/promociones/detalle/313_important-information-coronavirus Aeromexico AM LATAM https://aeromexico.com/en-us/flexibility-waiver Air AK APAC https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB KC EMEA https://airastana.com/kaz/en-us/Information/Important-Notices/Coronavirus-update Air Baltic BT EMEA https://www.airbaltic.com/en/flight-cancellations Air AC NORAM https://www.aircanada.com/us/en/aco/home/book/travel-news-and-updates/2020/covid-19.html https://www.aircanada.com/us/en/aco/home/fly/customer-support/travel-vouchers.html Air CA APAC No info available on website. EN EMEA https://www.airdolomiti.eu/flexible-waiver-policy-coronavirus UX EMEA No info available on website. Air AF EMEA https://www.airfrance.fr/FR/en/common/page_flottante/engagement-air-france-protect.htm Air AI APAC http://www.airindia.in/Refunds-related-and-Travel-Waiver.htm Air MD EMEA https://www.airmadagascar.com/sites/default/files/14%20APRIL%202020%20%20MD%20Commercial%20Rul es%20Codiv19_0.pdf Air KM EMEA https://www.airmalta.com/blog/covid-voucher-options/ Air NZ APAC https://www.airnewzealand.co.nz/covid19-refunds-flight-credit Air HC EMEA https://flyairsenegal.com/en/air-senegal-network-informations/ Air RS APAC No info available on website. Air JU EMEA https://www.airserbia.com/en/information/flights/travel-information-coronavirus/frequently-asked-questions Air Nui TN EMEA https://www.airtahitinui.com/us-en/reinforcement-precautionary-measures-taken-french-polynesian-government

Air Transat TS NORAM https://www.airtransat.com/en-CA/travel-information/coronavirus Airlines AS NORAM https://www.alaskaair.com/content/advisories/travel-advisories AZ EMEA https://www.alitalia.com/en_en/fly-alitalia/news-and-activities/news/info-flights/changing-travel-plans.html (ANA) NH APAC https://www.ana.co.jp/en/jp/topics/notice200123/ G4 NORAM https://www.allegiantair.com/travel-alerts AA NORAM https://www.aa.com/i18n/travel-info/coronavirus-updates.jsp OZ APAC https://flyasiana.com/C/SG/EN/contents/ticket-information-reissue Aurigny GR EMEA https://www.aurigny.com/coronavirus OS EMEA https://www.austrian.com/us/en/flexible-booking AV, LR, LATAM https://www.avianca.com/co/en/about-us/news-center/avianca-news/protection-measures-for-- 2K, TA, covid19/ T0 QH APAC https://www.bambooairways.com/vn-en/company/press-and-news/announcement-on-covid-19-pandemic/ Airways PG APAC https://www.bangkokair.com/eng/covid19information BA EMEA https://www.britishairways.com/en-gb/information/incident/coronavirus/latest-information Airlines SN EMEA https://www.brusselsairlines.com/en-be/travel-safely/rebooking-options.aspx Air FB EMEA https://www.air.bg/en/covid-19/opportunities-for-your-travel / CX, KA APAC https://www.cathaypacific.com/cx/en_US/covid-19/refunds.html Pacific 5J APAC https://www.cebupacificair.com/pages/travel-info/covid-travel-reminders/flexible-booking-options CI APAC https://www.china-airlines.com/us/en/discover/news/travel-advisory?travelAlert=36257-7030 CZ APAC https://www.csair.com/us/en/about/news/news/2020/1e6qsbcvkkdec.shtml CM LATAM https://www.copaair.com/en/web/ca/coronavirus-updates#/flexibility Corsair SS EMEA No info available on website. Airlines OU EMEA https://m.croatiaairlines.com/Important-notice/Important-information-about-COVID-19/Information-about-COVID- 19/ OK EMEA https://www.csa.cz/gb-en/support/ DL NORAM https://www.delta.com/apac/en/travel-planning-center/change-or-cancel-your-trip/cancel-change-requirements Easyjet U2 EMEA No info available on website. Airlines LY EMEA https://www.elal.com/en/About-ELAL/About-ELAL/News/Pages/Coronavirus-Foreginers.aspx EK EMEA https://www.emirates.com/us/english/help/keep-your-ticket/ ET EMEA https://www.ethiopianairlines.com/aa/travel-updates/updates-on-covid-19(coronavirus) Etihad EY EMEA https://www.etihad.com/en-sg/manage EW EMEA https://www.eurowings.com/en/information/news-help/information-coronavirus.html Eva Air BR APAC https://www.evaair.com/en-global/about-eva-air/news/travel-news/ticket-affected-covid-19.html Fastjet FN EMEA https://www.fastjet.com/en/information-central/covid-19-information-faq/flexible-booking-change-policy Airways FJ APAC https://www.fijiairways.com/en-fj/flights-travel-credit-deferred-travel AY EMEA https://www.finnair.com/en/flight-information/travel-updates/travel-restrictions--effects-on-travelling-2157112 FZ EMEA https://www.flydubai.com/en/contact/operational-updates/modification-fee-waiver-flydubai F9 NORAM https://www.flyfrontier.com/travel/travel-info/change-policy/ GA APAC https://www.garuda-indonesia.com/sg/en/news-and-events/operation-policy-due-covid19-outbreak/covid19- kebijakan-tiket First G8 APAC No info available on website. Gol Linhas Aereas G3 LATAM https://www.voegol.com.br/en/information/coronavirus-please-read-the-guidelines GF EMEA https://www.gulfair.com/covid19 HU APAC No info available on website. HA NORAM https://www.hawaiianairlines.com/OnlineTicketChanges Express UO APAC https://www.hkexpress.com/en-hk/your-trips/important-travel-notice/ IB EMEA https://www.iberia.com/us/en/covid-19/flight-flexibility/ Air FI EMEA https://www.icelandair.com/support/covid-19/faq/ IndiGo 6E APAC https://www.goindigo.in/information/corona-virus-travel-restrictions.html 4O LATAM No info available on website. Airllines JL APAC https://www.jal.co.jp/jp/en/info/2020/other/flysafe/safetytrip/index.html JetBlue B6 NORAM https://www.jetblue.com/travel-alerts Airways JQ APAC https://www.jetstar.com/sg/en/covid-19-faq Airways KQ EMEA No info available on website. KLM KL EMEA https://www.klm.com/travel/us_en/prepare_for_travel/up_to_date/flight_update/index.htm KE APAC https://www.koreanair.com/sg/en/travel-update/covid19/ticket Airways KU EMEA https://www.kuwaitairways.com/en/information/usefulinfo/Pages/Reissue-Refund-Policies.aspx B0 EMEA https://www.lacompagnie.com/EN/booking/health-measures/# LATAM Airlines 4M, JJ, LATAM LA, 4C, XL, PZ, LP https://www.latam.com/en_un/experience/coronavirus/ LOT Polish LO EMEA https://www.lot.com/us/en/how-to-change-or-return-a-ticket LH EMEA https://www.lufthansa.com/de/en/extended-rebooking-options LG EMEA https://www.luxair.lu/en/faq/categories/224 Airlines MH APAC https://www.malaysiaairlines.com/us/en/advisory/travel-information/travel-flexibility.html Airlines ON APAC https://www.nauruair.com/important-update Airlines RA APAC https://nepalairlines.com.np/home/page/covid-notice Norwegian Air DY EMEA https://www.norwegian.com/uk/flight-status/updates/ Air WY EMEA No info available on website. International Airlines PK APAC No info available on website. PR APAC https://www.philippineairlines.com/en/ph/home/covid-19/passengeroptions PD NORAM https://s3.amazonaws.com/eporter.flyporter.com/changefees/index.html QF APAC https://www.qantas.com/us/en/travel-info/travel-updates/coronavirus/booking-changes-and-refunds.html QR EMEA https://www.qatarairways.com/en/travel-with-confidence.html Royal Airlines BI APAC https://www.flyroyalbrunei.com/singapore/en/covid-19-updates/#rebookings RwandAir WB EMEA https://www.rwandair.com/media-center/news-press-releases/rwandair-flexible-policies-on-rebooking- cancellations-and-refunds/ FR EMEA https://www.ryanair.com/gb/en/useful-info/Coronavirus-covid-19 Airways OL APAC https://samoaairways.com/covid19/ SV EMEA https://www.saudia.com/covid-19 (SAS) SK EMEA https://www.flysas.com/en/traffic-information/message/ TR APAC https://www.flyscoot.com/en/announcements/scoot-covid-19-travel-waiver-policy Airlines / Silk Air SQ, MI APAC https://www.singaporeair.com/en_UK/us/media-centre/news-alert/?id=k8jxbjvz Airline H2 LATAM https://www.skyairline.com/english/services/faq QS EMEA https://www.smartwings.com/en/no-rebooking-fees SA EMEA https://www.flysaa.com/flight-suspension-policy WN NORAM https://www.southwest.com/Coronavirus/?clk=CORONAVIRUS_TA Spicejet SG APAC https://www.spicejet.com/CoronaVirusTravelRestrictions.aspx SriLankan Airlines UL APAC https://www.srilankan.com/en_uk/coporate/covid-update Starlux JX APAC https://www.starlux-airlines.com/en-US/StarluxTravelAlerts/c9755640-1158-4e94-a905-0b59638da8cc Suncountry SY NORAM https://suncountry.com/safety-updates Swiss LX EMEA https://www.swiss.com/ch/en/customer-support/travel-and-corona/faq-rebooking-corona TAP Air TP EMEA https://www.flytap.com/en-pt/special-conditions Tarom RO EMEA https://www.tarom.ro/en/enjoy-flexibility TG APAC https://www.thaiairways.com/en/news/news_announcement/news_detail/ticketing-procedures.page Thai SL APAC https://www.lionairthai.com/en/press_release/2020/05/14/[Update-for-Travel-Agent-members]-Thai-Lion-Air- extends-flexibility-options-to-affected-passengers-from-Covid-19 WE APAC https://member.thaismileair.com/Covid HV EMEA https://www.transavia.com/en-EU/update-coronavirus/ TK EMEA https://www.turkishairlines.com/en-sg/announcements/coronavirus-outbreak/flexible-change/ Airlines UR EMEA No info available on website. International Airlines PS EMEA https://www.flyuia.com/ua/en/information/flight-information-during-covid-19 UA NORAM https://www.united.com/en/us/fly/covid-update.html Airlines VN APAC https://www.vietnamairlines.com/en/sites/Hoan-doi-Covid VS EMEA https://flywith.virginatlantic.com/gb/en/news/coronavirus/no-change-fees-policy.html Virgin VA APAC https://travel.virginaustralia.com/au/coronavirus-update/change-cancel UK APAC https://www.airvistara.com/trip/coronavirus-update Y4 LATAM https://flights.volaris.com/en-us/faq-coronavirus WestJet Airlines WS NORAM https://www.westjet.com/en-ca/travel-info/coronavirus Wizz Air W6 EMEA https://wizzair.com/en-gb/information-and-services/prices-discounts/refunds-and-compensations