P: ISSN NO.: 2394-0344 RNI No.UPBIL/2016/67980 VOL-1* ISSUE-12* March- 2017
E: ISSN NO.: 2455-0817 Remarking An Analisation
A Study on Employees Job Satisfaction (With Special Reference to Kota Division of West Central Railway) Abstract Job satisfaction is the sum total of all the factors that primarily affects an individual‟s ability and the actual output to perform any given kind of work. The origin and development of job satisfaction factors comes externally (non controllable) or internally (controllable); outside and within the working individual environment. Job satisfaction is the combination of all the physiological, psychological and conditional factors that either satisfies an employee or rather makes him dis-satisfies with the job. The results obtained from job satisfaction have evaluative, cognitive, behavioural and emotional outcomes. The following research study is to look after the various job satisfaction factors, problems and to search out the remedial measures affecting the railway employees working at the Kota Division of West Central Railway Division of the Indian Railways. Kota Division is a prime division of Indian Railways situated on Delhi Mumbai rail route. Kota is headquartering and catering to the railway needs of 10 districts. DRM (Divisional Railway Manager) is the main administrative and regulating authority located at Kota. Keywords: Job Satisfaction, Factors and Railways. Introduction Indian Railways Ather Khan Indian Railways is no doubt serving as the life lines for the millions Research Scholar, of travellers. It not only offers employment to over 13 lakhs of employees Deptt.of Management, (this accounts about 9% of the total employment in the country either Bhagwant University, directly or indirectly) but it also serves a strong foundation to visit every Ajmer, Rajasthan length and breadth of the country through its charming trains, amazing routes, natural beauty and off course meeting and interacting vivid communities, languages and cultures. Thus still today Indian Railways remains a great fascination for all of us. Railways in the Indian subcontinent commenced its journey in the year 1853 between Mumbai and Thane. It was primarily a very heavy expenditure that rests over the shoulder of innocent Indians from the British for a number of reasons; to have a complete control over the country, principal means of transportation (for exploiting rich Indian bounty to way back to England and also to move armed forces to every corner of the nation) and to fulfil the sources of income for English. Umed Singh Now currently today Indian Railways is over 160 years old that is Sr. Lecturer, successfully running with a network spread of over 65, 000 kilometres, Deptt.of Business Administration, serving more than 7, 000 railway stations, with 12, 000 passengers trains Govt.Commerce College, and 8, 000 goods train and carrying 2.5 million passengers daily. Indian Kota Railways play‟s a significant role in developing Indian economy that fulfils the transportation requirements of all industrial and manufacturing based industries, long distance travel of the passengers from one end of the nation to the other far end, sub-urban travel, regional travel and millions of freight carrier. In line with the massive growth of population, pressure generated by economic growth, globalization and latest technological advancements, Indian Railways has also been continuously upgrading its systems to work out appropriate technological and managerial solutions for the problems that are very much peculiar faced by our country. A new face has begun when Indian Railways has made its presence in the most remote regions of the country such as Jammu & Kashmir, north-east of the country, introduction of new integrated freight corridors, gauge conversion, doubling rail tracks, laying down of triple rail tracks on most busiest rail routes, to carry fast and heavy load induction of double decker goods and carriage vans, metro trains, mono rails and now hoping for bullet trains also. 6
P: ISSN NO.: 2394-0344 RNI No.UPBIL/2016/67980 VOL-1* ISSUE-12* March- 2017
E: ISSN NO.: 2455-0817 Remarking An Analisation Effortless move is being taken make our the State of M.P., 758 km (about 25 %) falls in journey comfortable, hassle free and convenient. This Rajasthan and rest 54 km. comes under the objective has been much achieved in the form of jurisdiction of U.P. WCR has 2 major marshalling introducement of new coaches and cabins that is yards at New Katni Junction and Itarsi Junction, made from most refined and light materials thus besides 3 electric loco sheds at New Katni (holding having enough space for the passengers and capacity of 188 Locomotives), Itarsi (holding capacity luggage, enhanced AC tier coaches that have larger of 189 Locomotives) and Tuglakabad (holding seat capacity and free from noise, heat and dust, bio capacity of 227 Locomotives) thus having a total fleet operated toilets and wash rooms, WiFi facility in of 604 electric locomotives. There are 2 diesel loco railway stations and trains, cumulative improvements sheds at New katni (holding capacity of 229 in the reservation system (by the help of Passenger Locomotives) and Itarsi (holding capacity of 170 Reservation System and Advanced Passenger Locomotives) thus having a total fleet of 399 diesel Information System) and attendance of emergency locomotives to keep the traffic moving on its routes. calls, increasing the speed of trains to 160 KMPH (for In addition there is a Coach Rehabilitation Gatiman Express) and 140 KMPH specially for elite Workshop at Bhopal and a Wagon Repair Indian trains such as Rajdhani, Shatabdhi, August Workshop at Kota WCR became the 1st of Indian Kranti, Duronto, etc., achieving new international Railways to eliminate all its unmanned level crossings standards in food catering, hospitality and on board by 31 Aug, 2015. services, computerized signalling system and updated The significant statistical data for the track system enables better and fast means of Financial Year 2015-16 are as follows: daily average connectivity between big cities thus nurturing fast loading is about 1, 810 wagons, annual originating business growth and economy sustenance, and the revenue earning loading is nearly 41.66 million list goes endless. tonnes that amounts to approximately Rs. 4, 026.88 Indian Railways has its own research and crores, there are 608 mail/ express trains, 143 design institute (RDSO: Research, Design and passenger trains including 9+2 pairs of Rajdhani/ Standards Organization) that constantly make Shatabdi, 2 pairs of Jan-Shatabdi, 5 pairs of Garib technological innovations for locomotives, coaches, Rath, 8 pairs of Duronto and 2 pairs of Suvidha rolling stocks, rail tracks or any of the rail and track Express, nearly 132.8 million passengers originate components. The other forms of technological their journey on this track giving an earnings of breakthrough are the development and use of modern approximately Rs. 1, 413 crores, with parcel traffic signalling system that uses solid state interlocking earnings of Rs. 132 crores thus the overall auxiliary warning systems for enhancing and ensuring total annual earning to nearly Rs. 5, 760 crores. safety, heavier rails, concrete sleepers, elastic The operating ratio of WCR in the year 2015-16 was fastenings, long span bridges and girders, 64.38%. improvement in overhead electric traction; all these Some important ongoing projects of WCR methods helps in increasing the lives of components, are: electrification work of Itarsi-Manikpur section (510 less maintenance and minimize accidents and other Km.); constitution of new lines on Lalitpur-Khajuraho- hazards and the use of latest information technology Panna-Satna section (283 Km.), Rewa-Sidhi-Singrauli in all the areas of railway working, etc. section (165 Km.) and Ramganjmandi-Bhopal section Indian Railways as primarily stated is a (262 Km.); doubling lines of Katni-Singrauli section massive labor industry so for keeping all the records (261 Km.), Bina-Kota section (282 Km.) and Satna- and data intact in relation with the employees it has Rewa section (50 Km.) and tripling project of Bina- numerous batch processing applications such as Habibganj-Barkheda-Budni-Itarsi section (total 242 computerized pay roll and salary applications, leaves Km.). Foundation stone of Diesel Locomotive and other vacation records, stocks and inventory Traction Alternator Workshop has been laid at control, sale and purchase and accounting. Vidisha (Bhopal division in 2015) for the purpose of Additionally Indian Railways has also designed a long indigenously manufacturing some important range decision support system that assists for components to be used in Diesel Locomotives. WCR scenario building and „what-if‟ analysis for investment has a total officers and staff strength of 56, planning; this has also been developed and it being 022 (On Roll as on January 2017). utilized for investment planning and decision making. Kota Division West Central Railway (WCR) is one of the 17 This railway division was first originally zones of Indian Railways that came into existence on formed on 1st April 1952 and its headquarters are 1st April 2003. It is headquartered at Jabalpur located at Kota (DRM office: Divisional Railway (Madhya Pradesh). The West Central Railway with its Manager) in the State of Rajasthan. Kota Railway headquarters at Jabalpur comprises of Jabalpur Division again was re-fabricated on 1st August 1956 and Bhopal divisions of erstwhile Central Railway and by joining the railway division of the districts that come Kota division of erstwhile Western Railway. West under Western Railway. Kota Railway Division is one Central Railway caters to 39 districts (24 districts of of the 3 railway divisions existing under the current Madhya Pradesh, 13 district of Rajasthan and 2 West Central Railway zones of the Indian Railways districts of Uttar Pradesh). It has a total route length that was constituted on August 1st 2003; Jabalpur of 2, 997 kilometres of which 1, 627 route Division and Bhopal Division are the other 2 railway kilometres is electrified. Out of total route kilometres divisions under WCR Zone headquartered at Jabalpur of WCR, 2, 185 km (about 73 %) of its route falls in in Madhya Pradesh. Currently the working area of 7
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E: ISSN NO.: 2455-0817 Remarking An Analisation Kota Division stretches from Kota to Mudesi Rampur Factors Influencing Job Satisfaction (nearby Mathura railway station) in Uttar Pradesh in They are described as below: the north to Rohalkhurd (near Nagda) in Madhya 1. Organizational Factors Pradesh in the south. Further till Chaura Kheri (near Organizing and management norms and Ruthai) in Madhya Pradesh in the east till Bassi (near policies, size, location, production and performance of Chanderia, Chittorgarh) in Rajasthan in the west. The organization, environment and culture, etc. Delhi-Mumbai railway line passes through the Kota 2. Job Factors junction. The district has 148.83 km of railway line in Nature, allotment of the work & work the Kota-Ruthia section, 98.72 km on Nagda-Mathura conditions, degree of autonomy, job security, (Mumbai-Delhi) section and 24.26 km on Kota- remuneration, fringe benefits & other non–monetary Chittorgarh section. benefits, supervision at the job, relationship of job with In this manner Kota Railway Division covers employees working there, prospects and future 896.32 kms. of rail route. Kota serves as the major associated with the job, recognition, awards and railway station that connects the New Delhi-Mumbai status of the job, etc. Central Rajdhani main line with double railway line 3. Individual Personality Factors track of 544.78 kms. So in this manner Kota caters Age, gender, geographical background, 39.4% of Rajdhani (other very fast trains also) railway caste, religion & language, education & professional route. Kota Division at present serves more than 100 qualification, experience and skills, personality and railway stations that fall under its range and personal life, family and marital life, etc. jurisdiction. Besides Kota Junction, there is another Significance and Role of Job Satisfaction sub-urban railway station called Dakaniya Talav Job satisfaction is the prime factor for the Railway Station at Indira Nagar in South Kota and 3 success of an organization and the incumbent more satellite stations that are at located at themselves. Some of the noteworthy advantages of Sogariya, Dedhdevi and Chandresal. The Kota- job satisfaction are as under: Kanwalpura and Kota-Gurla sections were electrified 1. Identification of Training and Developmental in the financial year of 1987-88 under Western Needs among the Individuals Working Railways. Kota is amongst the top hundred booking 2. Preference and Non Preference of the Personnel stations of Indian Railway. Currently Kota Division could be Easily Ascertained serves 8 districts of Rajasthan, 1 district each of Uttar 3. Stress and Anxiety Level among the Working Pradesh and Madhya Pradesh. Individuals could be Trace Out Job Satisfaction 4. Challenging Tasks and Hazardous Situations Job satisfaction refers to a person‟s feelings may be Handled Properly of satisfaction on the job that acts as a motivation to 5. Increasing of Risk Bearing Capacity work. It is just not self-satisfaction, happiness or self- 6. More and Large Focused Targets could be Fixed contentment but primarily satisfaction of the individual 7. Reduced Recruitment and Selection Costs of the on the job. Job satisfaction is defined as the Incumbents „pleasurable emotional state of employee resulting 8. Building of Healthier Work Environment and from the appraisal of one‟s job as achieving or Communication Basics facilitating the achievement of one‟s job values‟. In 9. Submission of Superior Quality of Work and contrast, job dissatisfaction is defined as „the un- Enhanced Performance pleasurable emotional state of employee resulting 10. Constant Eagerness, Enthusiasm and Motivation from the appraisal of one‟s job as frustrating or towards Work blocking the attainment of one‟s job values or as 11. Satisfied Employees Tends to Stay Long in the entailing disvalues‟. However, both satisfaction and Organization dissatisfaction were seen as „a function of the 12. A Tool to Increase Productivity/ Performance perceived relationship between what one perceives it Job Satisfaction Measures Among as offering one entailing‟. Railway Employees The term job satisfaction relates to the total The various job satisfaction measures relationship between an individual and the employer practised by the Indian Railway are uniformly same for which the employee is being paid. Satisfaction throughout the nation. Some of the prominent does mean the simple feeling state accompanying the schemes under the job satisfaction sector are: attainment of any goal or the achievement of 1. Work Environment in Indian Railways established performance; the end-state is feeling The employees of the Indian Railways are accompanying the attainment by an impulse of its monitored under The Payment of Wages Act 1936 objective. Job dissatisfaction does mean absence of and The Industrial Disputes Act 1947. An average motivation at work. Research, authors and institutions railway employee works in some of the worst working differently described the factors contributing to job conditions; day & night, under scorching sun, cold satisfaction and job dissatisfaction. The most climate or pouring rain and under threat of life and common parlance among them is of Hoppock who materials. The railway employees work under HOER describes job satisfaction as “any combination of Rules: Hours of Employment and Period of Rest psychological, physiological and environment Rules 2005. The classifications of worker‟s duty are circumstances that cause any person truthfully to say continuous, essentially intermittent, excluded and that I am satisfied with my job.” intensive. Besides different norms for running staff and split duty also applies accordingly. 8
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E: ISSN NO.: 2455-0817 Remarking An Analisation 2. Leave Facilities 8. Grievance Redressal Machinery Indian Railways offers a myriad of different The grievance handlings are the leave and holiday facilities such as Leave on representation from the railway servant on the Average Pay (LAP), Leave on half average pay numerous service matters. Trade Union and General (LHAP), Leave Not Due (LND), Child Care Leave Administration assist an employee in solving their (CCL), Study Leave (SL), Casual Leave (CL), grievance and helps in attaining a desired solution. Compensatory Casual Leave (CL), encashment of 9. Welfare Facilities leave, hospital leave, leave and vacation/ holiday Indian railways offers some of the best rules for school staff, Maternity Leave (ML), Paternity welfare facilities to its employees such as residential Leave (PL), special disability leave, etc. These accommodation, canteen facilities, educational leaves and also other leaves can be availed as per facilities, sports facilities, library, medical and health the rules and regulations mentioned. care facilities, etc. 3. Salary and Other Benefits 10. Recreational Activities Indian Railway staffs is categorized into 4 Indian Railways attaches due importance to groups (group D, C, B & A); groups D is categorized recreation for its employees and provides excellent as lowest and group A as highest, however group A facilities through Institutes & Clubs for entertainment, and B represents gazette posts while group C and D leisure, sports, libraries, cultural activities, etc. and represents non-gazette posts. The eligibility criteria Holiday Homes to enable the employees and their to apply for every group and the salary structure are families to enjoy holidays at nominal expenses. different. In comparison with banks and some other 11. Staff Benefit Fund (SBF) corporations Indian Railway employees are grossly Each railway administration maintains a underpaid in comparison to the nature of their work Railway Staff Benefit Fund that is administered at the and risks undertaken. Bonus and Allowances are headquarter level for benefitting the non-gazetted also offered to railway men such as DA (Dearness staff. The SBF is useful during sickness and distress Allowance), HRA (House Rental Allowance), relief, for funeral expenses of low paid staff, Overtime Allowance (OTA), Daily Allowance (DA), assistance to staff suffering from T.B., cancer, Transport Allowances and various types of other thalassemia, and mental diseases or major bonus and allowances are also applied. accidental cause when they are on leave without 4. Loans & Advances pay, for purchase of artificial limb, spectacles, Grants of various kinds of advances and dentures fixation, distress faced due to natural withdrawals are permissible to the Railway calamity, etc. An even grant through SBF is also employees from the Consolidated Fund of India given to the employees for their children studying in (given in Indian Railway Administration and Finance higher education. & IREC Vol. I), some prominent are: advances with 12. Retirement Benefits interest and interest free advances, both of them Pension and other retirement benefits for the have further sub categories. railway employees have various forms such as 5. Promotion medical treatment, gratuity, pension and railway They are provided as per the seniority rules. passes to the employee (or the families). . Seniority means the relative position of a Railway Objectives of the Research employee in the cadre to which he belongs. Seniority ` The present research study focuses to study may undergo certain changes in circumstances like the level of job satisfaction among the employees promotion (elevated post or hike in the basic salary), working at Kota Division of West Central Railway transfers, punishments, etc. Region of Indian Railways with the following 6. Travelling Concession objectives: It is in the form of Passes and Privilege 1. To study the level of job satisfaction among the Ticket Order (PTO). The allowance of free passes employees working at the Kota Division in the and PTO is a vital concession especially to the West Central Railway region of Indian Railways. railway men. The pass or PTO are signed and issued 2. To have general view over the age, length of in accordance with instructions and orders issued by service, education and grade pay among the Central Government in Ministry of Indian Railways. employees working. Depending upon the urgency and work there are 3. To analyze the employee‟s satisfaction level in many kinds of passes. relation with the job and work profile. 7. Transfer Facilities 4. To study the level of job satisfaction among the Normally an Indian Railway employee is employees in context with salary received and employed throughout his service on the same other monetary (non-monetary also) benefits. Railway or any of the Indian Railway establishment 5. To closely examine the employees level of to which he is posted on first appointment. An Indian satisfaction regarding various career Railway employee claims as a matter of right to be opportunities offered by Indian Railways. transferred to any other Railway establishment either 6. To observe employees attitude and their by the administration or on employee's request. satisfaction level concerning about numerous Transfers can be mutual or periodic or prevailing schemes under welfare activities, fringe benefits conditions. and other miscellaneous services. 7. Finally to trace out the current drawbacks and thereafter suggest various remedial measures for 9
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E: ISSN NO.: 2455-0817 Remarking An Analisation enhancing job satisfaction level among the ultra sound sonography, digital x-rays machines and railway employees working at Kota Division of latest modern way of diagnostic medication, testing WCR region. tools and equipments. Research Design 6. Deprived Hospital Facilities Seeing the significance and enormous work, Hospital services, tools, equipments, drugs both the explorative and descriptive research has and other kinds of medical treatment are the most been undertaken by the researcher. The sample size neglected in railway hospitals. Impolite behavior of comprise of 300 respondents (both the males and the railway staff noticed, non availability of medicines the females gender) who were the workers and and other necessary medication, least medical facility employees working at various railway departments maintained when needed, etc. Private Doctors are under Kota Division. The primary data has been working as per their own personal norms whenever collected by the help of questionnaire (random they feel they come to the hospital and can leave any sampling technique) that was distributed by the time. In addition the Class IV staffs working in railway researcher to the respondents. The secondary data hospital are also not utilized accordingly they found collected comprise of journals, abstracts & to be sitting idle and gossiping. periodicals on job satisfaction; published matter, 7. Disturbed Social Life reports and websites of Indian Railways, West Some railway employees were so much Central Railway and Kota Division. indulged in their jobs that they hardly get time to Hindrances Affecting Job Satisfaction spare with their families. Employees are posted at 1. Shortage of Manpower remote regions or far off from their HQs or due to There exists acute shortage of staff. E. g. in continuous shift work or roaster duty for 10-12 hours, electric department due to acute shortage of skilled employees get absolutely stressed and depressed; and trained technician a good number of jobs are thus their social and family life is adversely affected. suffered, this delayed the projects. Similarly there is These employees have no time for social gathering 25% less incumbents working in station masters, or friend reunion and devote less time and duties controllers and ticket checking category and also towards their family‟s expectation. scarcity of staff in categories likewise, all running Facilitation for Enhanced Job Satisfaction staff, doctors and RPF, etc. 1. Fill Vacant Posts 2. Heavy Work Load There is immediate recruitment of various Employees working in Indian Railways work essential vacant posts. This will try decreasing against nature and in almost every terrain. Their work accidents, exaggeration of budgets and tension is hard, long odd job hours, working area unhygienic caused due to pressure of work. So every and unclean. Moreover there is no fix duty for those department whosoever facing shortage of staff must working in field, they may work for 12 hours and prepare a list of deficit posts so as to have an overshoot of HQs is very common. Some employees average working staff. are posted at very remote, dull, non willing stations 2. Update Basic Amenities and continuous night shifts. Hence all these There must be provision of smaller single circumstances with unsafe life due to field work rooms for rest at running rooms. Rest houses or deteriorate health and mental conditions of the running rooms must be cleaned timely, hygienically employees. maintained with basic utilities, sound proof and air 3. Deficient Basic Amenities cooled. Quality food, RO treated drinking water and Some employees posted at small stations other daily necessities stocks maintained at running complaint that there exists deficiency of required rooms, some special provisions to increase facilities small basic needs (like dispensary, schools, market, at rest and running rooms like T.V. Improve and etc.). Some work places are not situated at an ideal maintain conditions of housing quarters and at work location like yard & pit department, loco-sheds, etc., place proper lighting and ventilation facilities should there is no proper light facility and no standardized also need to be constituted. tools and equipments for the employees during work. 3. More Resting Period 4. Inconvenient Resting Hours Try not to give more than 2 night shifts Some duty hours either extend more than 8 simultaneously to the same worker. Give weekly rest hours and roster duty goes for 10-12 hours of job, an on time so thus the workers feel rejuvenate on the employee is even forced to work for continuous shift next duty. Give a considerable amount of time and job, etc. No permission is given to employee to leave rest for the next duty. Try fixed the duty roaster/ duty the HQ and no fixed time of work is allotted. Thus hours for 8 hours especially in the branch line section employees have no proper rest and no weekly off as it takes considerable amount of time to return given. Continuously working in shifts disturbs the back to their respective HQs or their homes. human biological clock. 4. Modernize Work 5. Slow Pace of Digitalization Adoption of modernized technique in areas Speed of modernization is slow in Indian of computerization, file management system, Railways as compared to other railways of developed attendance system, and grievance mechanism for countries. Employees need modern tools and employees, stores handling management, and day to equipments. A good number of physical works is day work. Remove equipments that are old, broken done by railway-men and have least amount of or currently no use so as to minimize physical and modern gadgets. Railway hospitals do not have MRI, material loss. Use of latest software programme, 10
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E: ISSN NO.: 2455-0817 Remarking An Analisation online making travelling/ concessional pass or PTO, 2. Halders S. C Indian Railways - A Commercial PF, attendance cards, etc., digitalized office work at Guide for Railway Men & Railway Users. small stations and introduction of robotics machines Calcutta: K. K. Lodha / Kamal Law House, 8/2 and mechanised way of tooling, etc. Kiran Shankar Ray Road, 2000. 5. Modernize Medical Facilities 3. Mainee B. S. Railway Establishment Rules and Update medical facilities. Medical staffs need Labour Laws 2008. Silver Jubilee Edition. New to be soft spoken, well mannered and ready to help Delhi: JBA Publishers, 2008. the needy ones. There be improvement in behaviour 4. R. R. Bhandari Indian Railways Ministry of and conduct of doctors and staff while dealing with Information and Broadcasting. New Delhi: patients. Have the immediate recruitment of fresh Government of India, 2006. doctors, opening of new departments, installation of 5. Reeti Agarwal. Public Transportation and MRI, digital X-rays machines and CCTV cameras. Customer Satisfaction: The Case of Indian 6. Innovative Measures To Reduce Stress Railways. New Delhi: Sage Publications, 2009. There must be ground level work to reduce 6. Roopa Srinivasan, Manish Tiwari and Sandeep stress and increasing of services related with health Silas. Our Indian Railway. New Delhi: Cambridge and body stamina, such as build up of entertainment University Press India Pvt. Ltd, 2006. or relaxation zones, sports activity complex, 7. Vijay Pereira. Leadership Next Research Study: compulsory health check up of every employee, Indian Railways Strategic Human Resources regular organization of some cultural or social Management. New Delhi: India, Pvt. Ltd., 2009. events, jointly celebration of some festival, etc. would 8. Bhooshan. B. Agalgatti. Labour Welfare and definitely try to reduce undue stress among the Industrial Hygiene. Pune: Nirali Prakashan, 2008. railway personnel. 9. Bohlander George, Scott Shell and Arthur 7. Organize Family Reunion Sherman. Managing Human Resources. Welfare officer may arrange family tours or Singapore: Thomson Asia Pvt. Ltd., 2002. organization of cultural events among its department; 10. Chhabra T. N. Human Resource Management. this will make employees relaxed, close to their Delhi: Dhanpat Rai & Co. (P) Ltd, 2010. family and increase their social life. Other measure 11. Dwivedi R. S. Managing Human Resources: could be monthly organization of railway-man get- Personal Management in Indian Enterprises. New together, officers meet or allotment of a spacious Delhi: Galgotia Publishing Company, 2010. accommodation to the employees so thus they can 12. Gupta C. B Human Resource Management. New keep their family at respective stations of work, etc. Delhi: Sultan Chand & Sons, Educational Conclusion Publishers, 2009. The current research study is done for the 13. Jadish Labour Welfare Administration: Theories Kota Railway Division of West Central Railway and Legal Provisions. New Delhi: Akansha Division of Indian Railways. Here thousands of Publishing House, 2004. workers work under numerous divisions, than it 14. Mamoria. C. B. Dynamics of Industrial Relations. becomes an arduous task to work together with Mumbai: Himalayan Publishing House, 2010. proper co-ordination of activities and synchronization 15. Manjula P. S. and Srinivasan P. T. Occupational of duties. Numerous employees come from different Stress and its Relationships with Job Satisfaction background, diverse ethnic community, many among Information Systems Personnel. New languages and miscellaneous characteristics like Delhi: Excel books, 2007. gender, religion, beliefs, etc. Hence in such a case 16. Suri R. K. and T. N. Chhabra. Managing Human where there exists so many people simultaneously Resource - Techniques and Practices. New there are also many issues related with the HR Delhi: Vanity Books International, 2000. perspective likewise job satisfaction. It is not at all 17. Rao P. Subba Essentials of Human Resource easy to keep each and every employee satisfied with Management and Industrial Relations. Mumbai: their jobs. Indian Railways undisputed offers a great Himalaya Publishing House, 2000. variety of jobs, equal opportunity provider, job security 18. Saiyadain Mirza S. Human Resources and after retirement benefits that tries to develop job Management. 2nd Edition. New Delhi: Tata satisfaction among the railway employees. McGraw-Hill Publishing Company Ltd, 2002. Though generally it has been found out that 19. Gupta, Dr. S. L. ed. Cases and Problems in employees feel satisfied over some issues such as Marketing Research. 1st ed. Mumbai 400 004: over provision of basic amenities, job security, leaves Himalaya Publishing House Pvt. Ltd., “Ramdoot”, sanction, salary, medical facilities, travelling pass and Girgaon, 2002. retirement benefits. Simultaneously there is also 20. Kothari C. R. Research Methodology Methods discontentment over certain issues such as availability and Techniques. New Delhi: 2nd Edition. New Age of tools, housing quarter conditions, promotion, International, 2009. pension benefits, resting discomforts, etc. 21. Murthy, Dr. C. Research Methodology. 1st ed. References Delhi 110 091: Vrinda Pub. (P) Ltd. B-5, Ashish Books Complex (Opp. Ahlcon Public School), 1. Agarwal V. K. Managing of Indian Railways: The MayurVihar, Phase I, 2009. Future Ahead. New Delhi: Manas Publication, 22. Yadav R. P. Research Methods in Social 2004. Science. New Delhi: New Delhi: Omega Publications, 2008. 11
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E: ISSN NO.: 2455-0817 Remarking An Analisation Reports/ Bulletins 1. Abstracts from IRWO: Indian Railway Welfare Organization. 2. Annual Reports and Accounts of Indian Railways, Government of India (Ministry of Railways). 3. Booklet, Master Circular and Staff Benefit Fund - Letter/ Note/ Manual by West Central Railway Board. 4. Indian Rail Worker published by the Employees Union of Indian Railway (EUIR). 5. Indian Railways Establishment Rule/ Manual. 6. Indian Railways Year Book. 7. Railway Authority Board Letter. 8. Reports and Abstracts from Railway Board. 9. The Payment of Gratuity Act, 1972. 10. The Railway Servants (Pass) Rules, 1986. 11. Working Time Table No. 12 for Kota Division of West Central Railway Region. 12. Year Book 2012-13, 2013-14 and 2014-15; Government of India (Railway Board: Ministry of Indian Railways). Websites 1. http://rajasthanhistory.com/gpage5.html 2. http://www.indianrail.gov.in 3. http://www.indianrailways.gov.in/ 4. http://www.indianrailways.gov.in/ 5. http://www.irwo.in 6. http://www.planningcommission.nic.in 7. http://www.wcr.indianrailways.gov.in/ 8. http://www.wcr.indianrailways.gov.in/view_section .jsp?lang=0&id=0,1,304,367,485 9. https://en.wikipedia.org/wiki/Kota,_Rajasthan 10. https://en.wikipedia.org/wiki/Kota_Junction_ railway_station 11. https://en.wikipedia.org/wiki/West_Central_ Railway_zone 12. www.google.com
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