Assessing the Impact of Nonviolent

Communication An Outcome Evaluation s s e s s i n Molly Burleson, Monique Martin, Rashunda Lewisg

t h e

I m p a c t

o f

N o n v contri impact feasibility NVC of opportunitiesfor NVC training reach to and affect subsequent improved communication and relationships with others. results. multifaceted approach allowed data to be triangulated and analyzed for consistentth NVC affiliated listserv participantsof collect and process of this evaluation c Space,Inc. developed the the reality of that transformation among NVC practitioners. Thus, the evaluation team positively impac communicators who share and publicserious health problem inUnited the States. efficacy are v applied invariety a of settings and div with situation, whetherpleasant or challenging. NVC extends globally ascommunication a tool that hasbeen nonviolence usedto help usconnectauthentically with others E ontribute to the evidence XECUTIVE XECUTIVE buting to

s sufficient,

The results supportefficacy the of NVC The fourThe evaluation standards utility, of feasibility, pro NonviolentCommunication (NVC) isa communication techniquebuilt principleson of experienced by current participants can reach For SacredFor Space, Inc. the long ery limited.ery

from a world transformed by nonviolentcommunicators. ting their own and others’ well

S accurate and assessingimpact the NVC of trainingsfrequently, more UMMARY UMMARY

a s, andfocus a group with 9

2007 NVC training weekend, 69 responses fromgeneral a survey of pe

Furthermore, NVC may hold importantimplications for violenceprevention, a evaluation - and meaningful basesupp .

Revisions were made to the original datacollec experience mutually beneficial communication and relationships,

question: orting the effectiveness of NVC. - term outcome NVC isof world a empathic,of nonviolent erse peopleand populations and data

- “ primarilythrough theme . being. This evaluation served as an opportunity to assess

H In all CompassionateLeadership

ow morepeople. By expanding the accessibility and

, has

there particularly vulnerable populations NVC impacted participants’lives

were responses11 to a web priety, priety, and and ourselvesat all timesand inany

Unanticipated findings

s

of of self accuracy guidedplanning the yet data supporting its participants.This the tion plan inorder to - awareness and associated emes and valid

and Sacred - based survey ? ,

” thereby

reveal positive ople on in order to

2 NVC Outcome Evaluation

APPE REFERENCES CONCLUSION RECOMENDATIONS STRENGTHS AND LIMITA D D F G 2007 RESULTS DATAANALYSIS I P A C RISK TO HUMAN SUBJEC DATA COLLECTION PROC DATA COLLECTION IN S E METHODOLOGY L OVERARCHING EVALUATI S O B PROJECT OVERVIEW ACKNOWLEDGMENTS T MPORTANCE OF KNOWLED OGIC OCUS GROUP R POPULATIONTUDY TATKEHOLDERS AND KEY VALUATION DESIGN AND OTENTIAL BENEFITS TO HARACTERISTICS OF HU ACKGROUND AND DEQUACY OF PROTECTIO ISSEMINATION ATA TRIANGULATION ENERAL SURVEY R RGANIZATION OVER ABLE OF ABLE

TRAINING SURVEY M NDICES ODEL

ESULTS P

LAN FOR ESULTS L

C S ITERATURE

V TRUMENTS

IEW

ONTENTS EDURES

ON SUBJECTS MAN SUBJECTS RESULTS

N AGAINST RISK STAKEHOLDER INTERVIE OVRVIEW

R GE TO BE GAINED

G ESULTS

OALS

R

TS

TIONS

EVIEW

WS

36 35 33 27 24 20 13 11 43 42 41 39 37 24 22 18 14 13 13 10 21 21 20 20 5 4 8 8 5

3 NVC Outcome Evaluation

provide forNVC the community. Communication and Communication for con and helpful feedback. S BSHE530: Conduct Evaluationof Research Iris Smithand E f enthusias EvaluationThe Team wouldto like thankthe following A or CKNOWLEDGEMENTS

their time and sharing t ributed to NVC’s ev Cynthia Moe, FeinkMark m. m. T hey were true collaborators. mily Russell distributingsurvey a through their listserv. And the The CenterThe for Nonviolent Communication urvey and focus group participantswho idencebase. as

for for their support

key in

no formants.

p Lucinda Patterson the with Georgia Networkfor Nonviolent f, Faye Landey and JeffJoslin f Paul Hiltman at , guidance, and recommen

JaneBranscomb for herprevious evaluation research. the Rollins School of PublicHealth

for theirfor contributions to this project

and Li nda Ratto from Civil Services LLC

shared for the work dothey and or theiror patience,flexibility, and

their time and reflections and dations. F Georgia Networ

for their co ellow classmates in k fork Nonviolent

resourcesthey nstructive :

Dr. Dr.

4 NVC Outcome Evaluation

especially importantfor theeffective implementation a of partnership education strategy. Spiritual process. Techniques Partnership education emphasizesboth students NVC techniquescan utilized be toenhancean educational style called partnership education. work provider satisfaction. A in healthcare settings. staggering p NVC healthto, care, NVC contribute to relationships and t others’ needs and th needs, but usewe different strategies t meet compassionate giving and receiving” NonviolentCo expression as wellinteractions as between individuals and groups. determine Background P hatcomprise NVC ROJECT 4. 3. 2. 1.

works techniquescan

team everyone’s

Rosenberg and Molho [3] (rather than what we don’t want), andis that trulyrequest a a Requesting whatwe wouldin like a way that clearly and specifically states what dowe want that are being met notor met inrelation tois what happening and are how we feeling; and Connecting with theuniversal human needs/values (e.g. sustenance, trust, understandin a waydoes that notimply judgment, criticism, blame/punishment;or Differentiating feeling from thinking, being able identifyto and express internal feeling statesin free evaluation,of and to specify behaviors and conditions thatare affecting us; Differentiating observation from evaluation, being ableto care Communication

outcomes, relationships, reactions, and decisions. members with ublichealth concern both domestically and globally.

andLiterature Review O mmunication (NVC) education in VERVIEW basic emotional needs

a particula . These principles and havebeen ereby communicate with respect and of , preventing “burn

dditional uses of NVC in I active ncreased empathy approach, purposeand effectiveness , and theology. To support r

listening and understandingneeds the of students are considered environment

effective

arguethat NVC can increase physician empathy, which in the 1960’s

applied in a numberof settings. Theseinclude, but are not limited shapepersonal responsibility [1].

- o meet them . out”

communication of cooperation and collaboration The underlying premiseis that every pers It is a communication

can subsequentlylead to improvementsin both patien . NVC also haspotential the to help addressviolence, a ,

and improving cu

health settingcare to to “createhuman connections thatempower and

its application [2]

teachers as importantplayers in the educational . With NVC, people can learn their andown empathy Communication includespersonal stomerrelations. Koegel approach that

s to encourage , s Marshall Rosenberg developed

. include conflict Thereare everal authors have described how nd nota de fully observe whathappening is the effectiveness NVC. of lives and Determine how NVC has impacted participants’ Evaluation Goals:

emphasizescompassion

four contribute t actions actions and choices mand on has on the same

resolution between specific

o theo evidence supporting [4] [1]

is often lacking :

. arguesthat principles

g)in us t and

that

to

5 NVC Outcome Evaluation

duringcommunications online mentees. Studentsalso l the NVC process helped to improve openness, trust,and clarity of expression between mentors and determinehow students changed duringcourse. the Within thisparticular sample of students, learning recorded conversations with mentors, and tutors’ reflections du techniquesin their counselingown sessions. Qualitativeanalysis studentof journals and final essays, deep issues dialoguein such as way as developto the necessaryopenness to allowthe mentor and client to address mentoring relationships, andto 2) explorewhether theNVC process ablewas to facilitate electronic publishedstudy case was designed 1) to illustratehow NVC tech in anNVC learning process. Each studentwas als u Three conducted around NVC, a summary of the available literature is provided in the following NVC trainersand proponents. In ordert training.lack The of science literature. Even fewer evaluations havebeen conducted programs of thatutilize been conducted by studies haveassessed impact the and effectiveness of NVC techniques. A number of these studie mayan be approach to violenceprevention still left untapped. in order to facilitatehealthy dialogue and conflictresolution before situations escalate. In this way NVC reach to teachers,out counselors, social workers, students,famil but leavealso victims scarred emoti violence, deaths annuallyoccur related toviolence, problem elaborates describes the ways inwhich N teachings are also niversity students enrolled in an onlinecoaching and mentoring module were assigned mentors One of the few published studies demonstrating theutility NVC of was As described above, Morebroadly, requires attention and action dueto the number livesof it claims and affects. In theUS, 51,000 yout on

and affectclient behavior. Participants wereencouraged to utilizetheir newly learned

h violence,bullying, the ways in which NVC canbe utilized believed master’s NVC earned tools to help overcomethe loss of nonverbal and cues visual that occur

to beto compatible with the underlying philosophies of - methods can help

based evidenceof NVC, despiteits widespread use,remains an issuefor NVC and doctoral students, and therefore are notincluded int VC fit

and

is useful inanumber arenas.of To date, however, only a handful of and homicide suicide.or These various forms of violence

the transactional nature such relationships.of s onally and physically

with o provideo anunderstanding the of research thathasbeen specifictheological teachings and practices, and and injury or deathfrom domestic violence,intimate partner prevent violenceoveral o activelyo coaching another by seminarians and seminaries.

[6 ] .

Onepreventative approach mayto be

ring the module conductedwas to niques canutilized be to enhance online ies and communitieswith NVC training l.

This important publichealth student conducted in NVC N

VC

volunteer . Latini [5] techniques or he peer section further claim lives 2005 - . This reviewed s have .

[7 ] .

6 NVC Outcome Evaluation

each workshop, as well as twoat and six weeks preand post theof NVC participantswas included in th conducted in multiple states intheSoutheast that tookplace inconjunction with SacredSpace nonviolentof resolution and increasedusage violentof resolution. resolution NVC trained staff were administered hour and 15 minute empathy circles tookplace at the resident These sessions tookplace voluntary resolutionverbal to settleconflicts among residents. Twenty staff members(out 50)of took partin a determineif thosestaff training program for staff working in a residential juveni the NVC model. increased themesincluded a perceived shiftin student behaviors from blaming and tattling solving to conflicts, greatest understanding of theimpact NVC of revealedwas through these personal interviews. Major teachers to gainbetter a understanding howNVC of had surveys with students and teachers. She also conducted in c participated inNVC training sessions and attempted to teach these practices to their students. Jones a partnership education style. Overthe course of the school year, thenine teachers enrolled in the study inprivate a partnership educat invest onducted observations within several classrooms the over school year, as well as collected preand post

participant was surveyed in order to assess bystander igate whetherutilization the of anNVC communication model would increaseunderstanding of Finally, a master’sstudent Emoryat conducted an evaluation a of Another master’s student focused herthesis understandingon effectiveness the anNVCof In 2009, a master’sthesis training . On the other hand, anopposite effectwas found for expression o

workshop in increasing knowledge, skills, and applications NVC of tools and principles. Both charterschool. At the timethe test

measures were increase session that

ion to assess changesin conflict resolution. At

[8 f feelings and needs, anincrease that ] . Participants d once once

their use

participated in the training program increased their ofuse nonviolent

e evaluation.e The specific aim of consisted of two annually for two years. In order to reinforce the techniques, weekly one collected, with conducted by SuzanneJones

of nonviolent resolution and decrease consisted of two school directors, nine teachers, and 15 students

after the training thesis was wr ern U.S. ,

, Inc two post test measures -

, as wellin as Australia. In all, datafrom 108 hour [10

of respectful requests, and challenges usingof le detention facility itten, the school attemptingwas to implement ] affected them and their teaching styles. The . Theparticular

- sessions separated by a 15 minutesbreak. depth interviews with each of the nine perceptions of the participant’s . I n addition,friend a familyor member of post ial facility. Pre and also useda case approach study to the non

test thesis was to assess the e - distribu trained , survey resultsrevealed that th workshop six d [9 ted

- staff their use of violent hour ] . Heraim was to

immediately after the - post

they decreased usage training workshop being evaluated

test

measures

appli ffectiveness cation was e

7 NVC Outcome Evaluation

around surveying participantsof three a long stakeholders personal historieswith a also key stakeholder. revisions throughout the evaluation processper the request Cynthia,of Mark, evaluation project. trainerwho worksclosely Cynthia andMoe FeinknopfMark at their home. Also present was FayeMs. aLandey, certified NVC purposeand design of the evaluation plan. Weinitially conducted aninterview with key stakeholders Stakeholders multiple session previous trainings havelasted for as littl corporations, schools, or one on individual one or couples’ counseling. Training sessions are customizable inresponseto clientneeds, including workshops for small groups, practices transportation provides corporate and community faci passionate, satisfying, NVC.of (GaNVC), and Civil Services forCenter Nonviolent Communication (CNVC), Georgia Network for Nonviolent Communicatio and Feinknopf. Mark Organization application NVC techniques.of NVC techniques.of At - term During first our Identification and collaboration with key stakeholders provided Cynthia and Mark Sacred Space, Inc

, nonv

impact NVCof training.

all emphasi

- Overview: andKeyStakeholder Interviews iolent communication techniques related s

over theover course of months aor year. Jeff Joslin, another colleague Sacredof Space, was included in communications and Through posttest

and

urban design. Anumber of

NVC meeting, zedimportance the of establishing science orporated with Sacred Space,and who serves as an additional key stakeholderfor this envision

meaningf LLC , and goals and expectations for this evaluation project.

providing servicesa , participantsreported increasedboth intention to applyand actual , Sacred Spaceaims to expand and contributeto thelocal a

Cynthia, andMark, Faye provided Into do order this thegroup decided

a world of car

is anon ul life litation, communications e ase - day NVCday Trainingtook that place inAt pursuit - a profit organization fewhours, to weekend or weeklong retreats, , community circlefacilitation, and consent circle ing, creative and people vital who are s nd session types . In order to meet organizational :

partnering

founded areavailable, includin with training, - an overview Sacredof Space, based evidencefor the efficacy and similar Session length isalso flexible, as

to developevaluation the the crucial dialoguearound the and strategic organizations, including the managed

and and Faye, therefore lantain 2007. planning, goals, Sacredgoals, Space Thesekey g restorative by Cyn engaged in nd global use and even

and thia Moe n s.

-

8 NVC Outcome Evaluation

would introduction to NVC methods. Additionally, stakeholdersexpressed anin the differencebetween needs and wants” anwas important skill learned from their primary techn techniquesin a variety of ways, each expressed aninterestin personal growth through communicative impa team with a greater understanding howNVC of is questions asked during theseinterviews included: feedbackfor ove phone,to anin the Services, Mr. Paul Hiltman and Linda Ms. Ratto, as well asMs. Branscomb. Interviews place took through individuals asimportantpartners in thefield NVC.of Spacein 2011. Sacred Spaceand the evaluation team identified each of these organizations and as wellJan as NetworkGeorgia for Nonviolent Communication training. attempted We to contactthe national Center Nonviolent for Communication (CNVC),the work closely with Sacred Space,facilitate NV conducted additional

rarching evaluation questions, but also mode of communicationconvenient most for that particular stakeholder,ranging from email, to     ct that it has had themon

iquesas impetus the becomingfor involved with Sacred Space. Informants stated that “learning

produce evidence An open Has your organization previously conducted any NVC evaluations? Arethere specific outcomes you would like to seeas a result NVC of training? does How your organiz did How getyou involved with NVC? In gain order to an understanding NVC from of additional stakeholderp o o o o o o

each stakeholder. Primary stakeholders were notified prior to contactin e Branscomb, w

- person mee How How could utilizeyou evaluation results within your organization? If not, what type of data would yo If so, can you describe your evaluation process? What impacthas NVC had youron life? Can you describe what prompted your initial interest in NVC? long How have beenyou involved? - ended format was usedto interviews as well.

in support theof utility NVCof techniquesfor all people. ting.interview The guide for key informants developedwas based on ho conducted an evaluation of a

ationNVC conduct trainings? and their families. Informantsincluded anticipated conductthe interviews in order to provide the evaluation

C

training

(Ga

practiced ineach theof stakeholders’lives and the Although stakeholders wereintroduced NVCto u like to see collected aspart of an evaluation?

NVC), Civil Services LLC (consulting NVC) group for W , and had knowledge of the 2007, three flexibility to incorporatespecific e establishede contac

pastevaluators and organizations that

NVC training workshop hosted by Sacred

terest in research methods that

t with two members Civilof

erspectives,we

g informants. Key

interest - day NVC and

9 NVC Outcome Evaluation

projectare to: stakeholderinterviews and existing literatureand evidence, t Overarching Evaluation participant insight into results may affirm, expand, contradict or their experienc PhD GaNVC, the results and recommendations changing NVC techniques. Oneinformant stated that the timecommitment justifiable is dueto the difficulty in Lastly, informants wereaware of the timecommitment involved innot only learning practicing butalso sharedhave with them, and order to s Stak applicable to training andNVC use techniquesin theirdaily lives. There a beliefwas that NVC te 2. 1. Based the on collaboration evaluatorsof and key stakeholdersand inclusion inputof from

eholdersstated that phoneand email followup conversations with participantswere performed in will haveaccessibility to the findings of this evaluation

C Determinehow Another group of stakeholdersare A Certified NVC Trainers

ontribute to the evidence behavior behavior surrounding people’s communication skills. ustain and encourageuse NVC of recurrent feedback thedesign and implementation of people dealing a with variety of situationscould that benefitfrom theuse NVC of methods.

theme expressed by

obtained

NVC has impacted participants’ li Goals expressed adesire learnto

, from an organized data collection process. p

ast and potential NVC training participants

of thisof - basesupporting the effectiveness of NVC

informant evaluatio . They shared theirpersonal intended users futureevaluations and n s .

was whetherwas NVC participants continued to seek Due to Due limited evidence

way es be or ves

who

through SacredSpace, Inc s

he overarching other

weanticipate will utilize and appreciate liefs. Other potential benefits people the publication of encounters,

have been , and - goals

based data NVC,on Marshall Rosenberg,

chniqueswere of of this evaluation experiences others . Ata

impacted by NVC. accessibleNVC minimum,

include CNVC,

10 NVC Outcome Evaluation

NVC impacts participants’ lives. focused dataon collection of andoutputs outcomesin order to answer the evaluation question howof communication and relationships, positively impact world of empathicnonviolent communicators who share and experience mutually beneficial practice NVCof and offering NVC to others. Theultimate goal NVC forof Sacred Spaceis to createa shareNVC, whichachieved is applying by NVC in multiple settings, supporting ongo andfour the guiding principles. Intermediate outcomesare achieved when participantspractice and time intervals. Outcomes were modified to emphasize the anticipated changeshort,at intermediate,and long NVC techniques with others, andimpact the time participants spentin NVC training, NVCafter use training, engag remained relatively unchanged in addition to the overall depiction and content. the prior evaluation processJane ledby Branscomb withprimary the stakeholders outcomes that asoccur result a theof process. underlyingThe assumptions had been identified through measurableoutputs af material resourcesand inputs,the activities that mustcompleted be using specificresources, Ultimately,is it diagram a representation of what is required NVC for training, primary stakeholders,previous a evaluator ModelLogic Outputswere added to identify the measurable components NVCof training, Development theof

Namely th teractivities have been completed, and finally intended and anticipated e short NVC Training Logic Model

- term

outcome was NVC training where

(JaneBranscomb) of

NVC on relationships, communication and well ing their andown others well [Figure 1] , classmates, and our evaluation team.

was created based inputon from ing inadditional training, sharing by participantslearn NVC tools which includes:

- being. , and therefore ing learning and which included

This evaluation

- raw being. - term

11 NVC Outcome Evaluation

Figure 1: Nonviolent Communication Training Logic Model METHODOLOGY Evaluation Design and Overview Goals of the evaluation included assessing nonviolent communication’s impact on the lives of individuals that have participated in training to support evidence of NVC’s efficacy. Sacred Space staff originally desired a qualitative method of data collection, but the logistics of meeting with and contacting individuals who had attended a training over 4 years ago did not seem feasible within the time constraints of this project. Therefore, the evaluation team and key stakeholders decided on a web- based survey (henceforth referred to as the 2007 survey) in order to reach as many possible participants as possible [Appendix A]. Thus, initial data collection plans included only surveying participants of the 2007 weekend training in Atlanta. However, due to outdated contact information for some participants and an insufficient response rate, the evaluation team revised the data collection plan to include a second web-based survey (henceforth referred to as the general survey). The general survey [Appendix B], non-specific to a particular training, was designed to focus more on NVC methods and impact and was distributed through the GaNVC newsletter distribution listserv [Appendix C], a worldwide Certified Trainers Yahoo Group, and the Compassionate Leadership (CL) listserv. In addition to the web-based surveys, the evaluation team conducted a focus group with a convenience-sample from CL retreat participants to obtain additional qualitative perspectives on the impact of NVC.

Study Population As discussed above, the evaluation team focused on three sample populations: 1) participants of the 2007 NVC Training Weekend 2) individuals on NVC affiliated listservs and 3) members of the 2011 Compassionate Leadership community. The NVC Training Weekend took place February 2-4, 2007 in Atlanta, Georgia. Training attendees were able to register online, over the phone or in person on any day of the training. Sacred

Space supported the weekend retreat in conjunction with GaNVC and CNVC. The event was advertised NV C locally through flyers posted in local grocery stores and other venues. In addition, this flyer was sent to Out NVC affiliated listservs and email groups. Throughout the course of the weekend, three daytime large co me group sessions and three evening small group sessions took place. Each of the large group sessions Eva addressed a different theme - appreciating differences and resolving conflicts, generating trust in tough luat ion relationships, and building positive relationships. A concurrent children’s program in NVC was held for

13 version theof general survey replacing the training specific questions. Afterrevisions wereapproved by key stakeholders, thefinal the response options several they The r appropriateness theof questions inrelation to the overarching evaluation question. web based survey S DataInstrumentsCollection derived from thesurveys. their lives,and involvement Discussion topics included personal definitions NVC,of group participants wereread aninformed consentbefor participate ina focus group held at the retreatfacility and conducted by theevaluation team third and final retreat for this year inNovember. Of the22 participants at the retreat, 9 volunteered to 2011. 22 members thisof group, who havebeen ac havewho been participants in an 8 administration of GaNVC and the Yahoo Group to establi SpaceInc. and above,and all contacts had regi sessions according to their choosing, and continuing education credits were children of thoseattending the main sessions. Participantswere able to attend all sessions individualor eview URVEY 2 purposeof the survey towas -

taughtNVC principles month NVC curriculum annually. This particular groupcomposed is of approximately 150 people 007 training survey contained ten close ed and I open NST T Survey question focusThe group was generalThe survey was sentt he R UMENTS general - ended questi provided feedback on the survey CL

to reduce measurement to gain access to listservs the

created using Survey Gizmo

survey general s

weredeveloped using feedback from key stakeholder interviews.

ons to allowons for to to others, and theimpact of NVC on was awas revised edition of the 2007 survey, with moregeneric questions

in NVC. The d also

co survey CL

stered to be inthesegroups. ntained 12

activities and training some for period of timebetween 2008 through conducted with participants of address the participant’ssustained use NVC of techniques, whether

to the o threeo different NVC affiliated listserv groups as mentioned sh access to thosepopulations, while isc error the close of CL ussion lasted anhour - ended questions and three

NVC

group. collection of qualitativedata was shared Sacred with Space

and provided final by avoiding incomplete response - ended web tivein the training offered during 2011, attended the

- describing the

and four based communiti e begie

The evaluation team worked with Sacred nningdiscussion any [Appendix D their

CL open and appro , a web

lives impact - was guidedeight by ended

val val open es. Cynthia Moeconta . -

based community

Survey before and available. FayeLande stakeholders of of NVC questions - ended questions also s

. items survey

The features in specificareas of Key stakeholders

. y final version of Specific include

assisted with distribution

to ensurethe questions

A 15 .

multiple that Focus . cted

] d - . item

offers

.

14 NVC Outcome Evaluation

NVC [ examples of them, howparticipating in training hascontrib evaluation. Participants were wanted thedata ended F respectively evaluation questions for the 2007 training and OCUS Appendix G

survey ROUP Survey .

situations P Survey d

question ROTOCOL

questions were tailored to F

] collection instruments to contain similar question to rela .

atacollection completedwas by

s wherethey applied NVC methods and

wererestructured to prompt open guided through eightquestions including: createthe Focus Group D uted to their lives,settings in general

November surveys areincluded in Table 1 - ended strategies

12, 2011.

responses. Th iscussion

that a description whatof NVC is te te to thegoals of the

which used they NVC support their practice of

Guide[Appendix E] e evaluation

and Table 2,

team . , Close to

- 15 NVC Outcome Evaluation

participants’lives? has How NVC impacted their lives? applyNVC techniquesin Do individuals trained in weekend? with the 2007 Were participants satisfied Table 1: 2007 Training Survey Questions Evaluation Questions

NVC training

NVC

held February 2 Training with Marshall Rosenberg, the Nonviolent Communication Survey targeted at participantsof held February 2 Training with Marshall Rosenberg, the Nonviolent Communication Survey targeted at participantsof held February 2 Training with Marshall Rosenberg, the Nonviolent Communication Survey targeted at participantsof Data Collection Methods

- - - 4, 2007. 4, 2007. 4, 2007.

3. 2. 1. 1. 2. 1.

others. training education or to reportedwho offering NVC Proportion participantsof practice NVC. of strategies to supporttheir usewho haveor used Proportion of NVC techniques.of reportedwho application Proportion participantsof satisfied”. satisfied” or “very reportedwho “somewhat Proportion participantsof specificon needs. reportewho Proportions participantsof their lives. contributed to changesin reportedwho Proportion participantsof Indicators

d any impact

participants that NVC has

16 NVC Outcome Evaluation

impact? associated with greater Is amount NVC of training impacted participants’ liv has How use the NVC of lives? applyNVC techniquesin their Do individuals trained inNVC Communication? with Nonviolent with their overall experience Were participants satisfied Table 2: General Survey Questions Evaluation Questions

es?

Survey targeted at 1) members group a certified NVC trainersYahoo Leadership group, 3) membersof 2008 listserv, 2)participants of the NonviolentCommunication theof Georgia Network for Survey targeted at 1) members group. a certified NVC trainersYahoo Leadership group, 3) membersof 2008 listserv, 2)participants of the NonviolentCommunication theof Georgia Network for Survey targeted at 1) members group. a certified NVC trainersYahoo Leadership group, 3) membersof 2008 listserv, 2)participants of the NonviolentCommunication theof Georgia Network for Survey targeted at 1) group a certified NVC trainersYahoo Leadership group, 3) membersof 2008 listserv, 2)participants of the NonviolentCommunication theof Georgia Network for

Data Collection Methods - - - - 2011 Compassionate 2011 Compassionate 2011 Compassionate 2011 Compassionate

members

2. 1. 1. 2. 1. 3. 1.

who usewho haveor used Proportion participantsof NVC techniques. reportedwho appli Proportion participantsof satisfied”. satisfied” or “ver reportedwho “somewhat Proportion participantsof specificneeds. reportedwho any affect on Proportion participantsof their life. contributed to changesin who Proportion participantsof others. training education or to reportedwho offering NVC Proportion participantsof practice NVC. of strategies to supporttheir impact specificon needs. trainingof attended and Association between days Indicators reported that NVC has

y cation of

1

7 NVC Outcome Evaluation

circular formation to facilit of primaryour stakeholders introduced usto several members ofCL the group. Chairs wereset Norcross, GA F November 14, 2011. November 4, 2011, where itremained andopen able to collectresponses from all groups until used for Thenot. evaluation team addressed this concern with the help desks theof onlineprograms that were circumvent the problem by copying and pa embedded into the GANVC newsletter. After someinvestigation, wediscovered thatthe problem was with the wayin whichlink thehad been November 3, 2011, stakeholdersbegan hearing reportsthat the survey link was administration issueswith the second survey. and listservs CL r G participantswho had notresponded to the web and increase survey response. Evaluation these in 71 threealso differentparticipants from the same family who submitted thesam In total only three twentyof disconnected numbers, messages were left the evaluation and the evaluation’s overarching question Participants participantsin to order obtain currentemail addresses for the administration of onlineour time of registration, and 26 had only provided aphone number. Phone calls were made to these26 evaluation team. Of these 96, 70 2007 DataCollection OCUS ENERAL

T email contacts for potential evaluation survey participants.

participants with known email addresses day one prior to the actual survey introduceto the topic G RAINING ROUP The focusThe group CertifiedThe T

S A total peopleof 96 wereincluded the on original registration list that was provided tothe the URVEY

weregiven information on why they werebeing contacted, adescription theof purpose of survey and newsletter creation. Aftercorrecting the problem,survey the was re . The seThe P ARTICIPANTS P eceived thesurvey linkon ARTICIPANTS Procedures tting was

rainers

was ate conversation.ate

-

six people contactedphone by provided their email addresses. There were conducted

Yahoo G composed of

people had provided a both number phone and email addressat the roup received the survey link on It appeared at the team memberswaited one week beforesending reminder a to sting the linkinto their computer search bar,butothers had November 20113,

for twelve contacts,and two people declined participation. several buildings and churchesin a highlywooded area. One One team member s After being initially sent to Ga Simpsonwood Conferenceand - based survey.

thatsome listserv members had been able to . Of . Of these26 participants, ninewere wrong or . evaluationThe team encountered

An intro erve d

November 2, 2011 as the recorder,another a ductory email was sent to NVC listserv members on

RetreatCenter in e email address,

not not working properly.

and survey. - sent on GaNVC resulting in a s a

18 NVC Outcome Evaluation

initiatethe participants stakeholder who presentwas theat retreat d group moderator and one discussionas a note iscussion , which lasted onehour participants

freedom to speak c

to theformat of the andidly. A rapport

was

recorded to ensureaccurate retrieval informationof was discussion - taker. asked building question

After reading the informed . not

to participate inthediscussion to give was

used to orient the group and consent ,

the . The primaryThe

19 NVC Outcome Evaluation

anonymity of responses. Theoral informed consent for the focus administer the survey, indicated voluntary partici respondents on the evaluation’s purpose,provided information on other organizations helping to participantswere read an consentoral beforebeginning discussion. any The electronic consent briefed Survey participants stakeholder. Survey and focus group participants voluntarily agreed to take partin discussion. the group performed was by one of our key stakeholders. The evaluation team did not opportunityThe to send thesurvey tointernational the network of trainers was performed through our access to the GaNVC and Compassionate Leadership listserv forkept theevent coordinatedSacred by Space. Contactwas throughmade Sacred SpaceInc. to gain ofProtectionAdequacy Risks Against NVC techniques wereused alsowas minimal. breach of confidentiality was circumvented. Psychologicalassociated risk from recounting events where would lead to physical harm. Minimal questions risk P development and focus groups were usedto inform evaluation data collection. previous evaluations. Onlinereports wereavailable for publicKeyuse. D Compassionate Leadership newslett participated inthe 2007 training 3) have or subscribed to the GANVC onlinenewsletter or Characteristicsof R OTENTIAL R ATA ISK TO ECRUITMENT AND INFOR s

/M werelittle or not experienced. Participant contact in Participants’ potential of experiencing risk was unlikely. Any social, physical psychological or Previous source material was granted permission useof by Sacred Spacestaff and authors of In be order to eligible ATERIAL R that ISK H

they werenot comfortable answering. There wereno activitiesasked of participants that S UMAN UMAN OURCES read HumanS

MED CONSENTMED

a web S UBJECTS formation for thefirst survey was obtained through theregistration list

ubjects as participant - based informed consent

Focus group respondentswere not required to answerany er or 4) a member theof worldwide trainer onlineYahoo group. key stakeholders duringyearly a training performed by the

demographic data was collected;

s in studyour respondents

haveaccess to eitherlistserv pation intaking partin theevaluation and assured

prior beginningto survey, the whilef s

for administration of th group includedsame the elements 1) informant interviews, survey thereforeany

were . Recruitment forfocus the

18 years e seconde survey.

risksurrou or older and 2) ocus nding a

group

as

20 NVC Outcome Evaluation

research. I participantsis their poten PotentialBenefitsto Subjects discarded.was had access to the volunteered by survey respondents destroyedwas beforedata analysis. Only evaluation team members evaluation report. Survey respondents werenot asked any for identifying information. Any information group email passwordon protected laptops. SpecificIndividuals contactlist document the discarded.was Any email addresses weresecured with apassword protected address M contactto group f the electronic consent but includedalso notification mportance mportance of KnowledgeBeGained to INIMIZING es Information gained inthis evaluation was used to inform and add to the existing body of There wereno direct benefits to survey respondents. A benefit for both survey and group focus Identifying information obtained from this evaluation included alist names,of numbers and

of of 2007 training participants. After email addresses weretransferred toseparate a email R ISK TO

recorded group focus discussion. Following analysis written and recorded information acilitators following thegroup, C ONFIDENTIALITY tial contribution to science

and discussion facilitation guidelines.

- thatthe discussion would based research in a field publicof health. werenot referred by to namein this

berecorded

, the option

NVC

21 NVC Outcome Evaluation

participantsthat provided a both month and year theirof last training date, month and year were people with scoresabove the median wereconsidered have to high a impactscore. split. People with scoresfalling or at belowthe median were consi human needs s being). This measure represented theamount of impacton overall needs for each participant. Potential scores for each of the six needs ( variable with fivelevels. indicatethe extent to which specificneeds were impacted by utilizing NVC was originallycategorical a greater corresponded with havinghig a equal or to variable which indicated whetherparticipants had hadlow aor high amount of training. Having than less days.41 New categories were: less thanday, one 1 increments collapsedwas another into vari purposes. Days of training attended, originally a categorical variable which measured days infive day correspondinginto numbers (1, 2, 3, etc.). Several additional variables werecreated for analysis with response options representedcharacters by great (A deal, much, somewhat, etc.) wer variables wereconverted to numeric variables inorder to facilitateanalyses. For example, questions fully not complete the survey. Additionally, no significant differences werefound between participants that fully completed and did and statistical testing descriptivestatistics be will generated for the entire sample. Specificanswers to evaluation questions continue toon the questions regarding impact training.of Inresults the section below, overall responses answered only demographic questions (i. analysis. DataManagement D cores could rangefrom 5 to 30 with ATA ATA Prior to the analysis of the general survey, Descriptive statistics Data collected from

Aftervisual inspection theof data,itwas determined that most of the partiallycompleted

A 30 days of training corresponded with havingl a NALYSIS . Th is continuous variable furtherwas and Analysis and will includeonly responsesfrom thosefully that completedsurvey. the A

single continuous variable called Impact createdwas by summin SurveyGizmo online administration software importedwas SPSS into for w

ere generated for compassion, connection, power, relationships, unde

a high h amount of training. Aquestion which asked participants to

- 10 days, 11 able which measured days trainingof in day ten increments. er scor of e indicatinge d

each theof two survey splitinto d a e. age,gender, date lastof NVC training)and did not ays of training collapsed was into - 20 days,20 21 ow amount of training, while 31

a

high ichotomous variable based a on dered haveto a low - 30 days, 31 er leveler groups.

of of - impact on the six basic 40 days, and greater than

All character

Finally, for those rstanding and well a second new

impact g individual e convertede days or , which

median

-

22 NVC Outcome Evaluation

triangulated to inform recommendations. and determined predominantthemes. were identified, and any emerging themes were also co independentlyfor thematic content and commonalities between each of group membersto review. method distributed to each team member response discuss questions (excluding 3 theFor participants surveyed from the theFor participants of the 2007 training facilita each participant. continuous variablewhich represented the length time of (in months) since most recent training for combined intosingle a datevariable. This 4. 3. 2. 1. 9. 8. 7. 6. 5. 4. 3. 2. 1.

ed codesuntil agreement was Following generation descriptiveof statistics, Additional comments Valueof Number lifetimeof hours of NVC training attended Date ofNVC last training session attended Proportion personsof who intend to pursuefurther NVC training Proportion personsof who have offered NVC training to others Strategies used Settings inwhich participantshave applied NVC techniques Changein experience needsof a as result NVCof training Overall satisfaction NVC with training Number daytimeof and evening sessions attended Gender Age ( s i.e. one of the surveys or

for to

,4

the overall themes. Two of the evaluation team membersindependently code )

in addition to the following

experience open - ended question. by participantsto supportlearning of NVC Survey and focus group data NVC training

. Each evaluation team member was responsible fordata a collection the

reached. Following agreement focus group Finally, major themes fromsurveys the and group focus were general survey Once datacollection procedures werecompleted, notes were

date subtractedwas from thecurrent date in to order createa :

ted by Rosenberg,Dr. an ) . A recording theof focus grou e , data analyzed valuation team members nsidered.

wereanalyzed by each team member

Team members

themes

include

alyzed data the measures

d werefinalized

theabo

code p was explored their findings

include d ve ve measures

. Major themes

open available for d

responsesand

d from : - ended

23 NVC Outcome Evaluation

(27.3%). The mean impact score was 23.2 (sd=6.8). (n=4, 36.4%), offeringformal a training (n=1, 9.1%) and offering and facilitating a formal traini respondents have offered NVC training to others eitherthrough informal sharing (n=8, 72.7%),referrals had additional taken trainings support to their supportto their practice of Nonviolent Communication. Alittle less than half of thesample (n=5, 45.5%) prac with friends and inintimaterelationships (n=7. 63.6%).Approximately three utilizing techniqueshomeat (n=10, 90.9%)followed by “with another social group” (n=7, 63.6%) and changes. Respondentsalso used NVC techniquesin a v participated incontributed changesto intheir lives(n=11, 91.7%)with only one 5 which equaled approximately sixhours of training. which equated to 24 hours training.of Fewer participants,38.5% (n=5) attended two evening sessions (n=5) werebetween 65 respondents of thissurvey. answers to complete;15.5% 22.5% partial or complete). the 71 attendees theof 2007 NVC Training Weekend with a working email address (response rate: Training 2007 Survey Results R 8.3%) or satisfied (n=3, 25%) with the training. Overall, respondentsreported that ESULTS ticed NVC intentionally intheirdaily lives(n=8, 72.7%) andNVC use resource materials (n=8. 72.7%) Eleven both closed and

pa rticipants fully - 69 years old. participantsMost Seventy open

completed and five - ended questions. - fivepercent of survey respondents werefemale (n=12) and 31.3% Completed surveys were defined as surveys that pro practiceof NVC. Out of the entire sample, 64% (n=16)

Participantsreported eitherbeing very satisfied (n=7, Table

partially completed the web ariety of settings, with the majority of the sample

(n=8, 61.5%) attended three daytimesessions, 3 displays allrelevantdemographics for - fourths ofsample the person reporting - based survey out of the training they ng vided no no

24 NVC Outcome Evaluation

Participants expressed a greater respondents remarked thatit affected the way impacted theirlives including: self highli Communication Methods” (n=10). Frequenciesand examples of themes from thesetwo quest changesto inyour life?” (n=11)and, “Pleasedescribe situation a where you applied Nonviolent questions: “Pleasedescribe howNonviole the provideto examples howNVCof has impacted their lives. Participants responded to the following Training 2007 Impact Scor Overall satisfaction with NVC training Number of Evening Sessions Number of Daytime Sessions Attended Gender Age Characteristic Table 3: 2007 Training Survey Demographics Satisfied Very Satisfied Did not attend any evening sessions One Two Three Did not attenddaytime any sessions One Two Three Female Male 18 30 40 50 60 70 and older

- - - - - 29 years 39 years old 49 years old 59 years old 69 years old ghted inTables and4 5

Three major themes emerged when participants were aske or less o

r less The 2007The training survey also included several open

e

old

QualitativeFindings

.

Attended

personal responsibility for the - awareness, self

nt Communication Training you participated in contributed

they communicated with people in theirdailylives. - control, and tool expression.of - ended questionsallowed that participants N 12 xx 4 2 1 2 8 4 0 0 1 6 7 2 3 7 4 0 5

way they reacted emotionally,

d in what ways Percentage 30.8 15.4 15.4 61.5 75.0 25.0 37.5 43.7 12.5 25.0 58.3 30.8 38.5 7.7 0.0 0.0 6.3 0.0 xx

the training

In general, Mean (sd)Mean 23.3 (6.8) had ions are with one

25 NVC Outcome Evaluation

Self Self Expression Tool of Table 4 intraining the and were able to recall situations in which they used NVC techniques Survey respondentsfrom the2007 training generally had positive experiences asresult a of participating needed to do for me.” One participant effectively, “In dealing with myspouseI tried to really listen and tell him what Ineeded, not what he intimatepartner relatio solveto one on one conflicts. Many participants recalled using NVC methods intheir friendships and have examples usingof NVC techniques to diffusehostile situations. respondentsOther used techniques themes. Overall, respondentsdescribed common situations in with husbandmy greatly is improved” thator “my negotiation skills havegreatly improved.” training a was tool of expression leading betterto communicative skills commenting “communication triggered easily processingto myreactivity when it emotions before and after training, “It was the beginningreal a of paradigm shift from*…+ getting control over one’s emotions with observed differences inthe wayparticipants that responded to their participantnoting - - Control Awareness Themes Survey : Frequency of RelatedThemes T

participant

, “I learned, “I tolisten to my own needs and honor them.” Changeswere also seen i Frequency nships. s

applied NVC 3 4 6

Others recalledOthers blames blames demandsor things you. Alsoof helps to identify my “Reinforced ways stayingof centered when another dictateto my my own lifeby notallowing others' demands and insecurities “Reaffirmed my commitmentto working to be incharge of needs and honor them. response Iam knowing how to express meneeds inaway that Iget the gave“It metool a to usedaily to make life more wonderful by Quotes feelings and needs.” ‘jackle’own behaviors in a variety of distributed NVC resource materials o Changes Since

situations inwhich they used NVC toolas a to listen

behavior. happens.”Lastly respondents reported thatthe NVC

wanting, and Ilearned to listen to my situations

2007

and re how to phrase my thoughtsinto ” ”

different

Training (n=11)* and weregrouped under four major

settings. Somerespondents to during publicevents.

.

own own person

n

26 NVC Outcome Evaluation

n=14). Approximately 20% training.few Very pa days41 of Previous NVC training experience varied across the sample. 41.5%(n=34) reported having greater than agecategory was 60 demographic characteristics for this subsample. s the C addresses of which 157 wereopened and 2 opted out.Approximately 150 members theof Survey ResultsGeneral responses *Some responses multiple contributed to Resources Use/distribute Listening Tool for Effective Situations Diffusing Hostile One Conflict Solving One Themes Table 5 urvey (response rate: 4%) partiallyand 27 completing ompassionate

survey linkthrough email. On average, participantshad last attended an NVC traini : Frequency of RelatedThemes an To Applied Situation (n=10)*

Over one third participantsof were between the age 1122 GaNVC contacts

NVC training, whilean additional 30.5% (n=25)reported having between and one ten days of -

on - L eadership of participantshad attended anNVC training sessi Frequency - rticipants(3.7%, n=3) reported 69 years old(25.8%, n=23). The majority of the samplewas female (67.7%, n=65).

group and NVC 553 1 3 3 4

were sent the survey link. 101 bounced Thus,

themes; 172 and engageempathically with festivals, conferences, farmers markets,and occupations bring“I myHere2Hear feltboth grateful afterwards. heart judgmentof and just between us which had really upset her.Icleared my mind friend“An old wanted to talk with meabout an interaction rewarding,Very as things were loud and turn the board andboard’s the ideaback togentleman. the recognized, was verbally able a condoat board meeting. I raised handmy and when “Most friendlyfeelings.” likefeel he was "bad", worthless, Wanted to befirm and hold mylimitswithout making him “ Quotes Had to aska friend Ilet staywith meto move out. 4 participants4

therefore number of frequencies of than number number greatertherefore be of actual may -- recently Idiffused an angryhomeowner attackon

empathy Certified Trainers

thatthey had received a survey link, with 69 completing

the survey (96 total) --

and heard her

really listened to herwith an open s of 50 -

Empathic Listening sign to ng session 14.7 months ago (

Yahoo Group

never had prior NVC training. - ”

59 (37.1%,n=33). Thenext largest to communicatehis idea to

the person infront of me.

on on one month inpast the (21.2%, back,leaving 1021 working email

and to retain some pain and herneeds. We .

Table displays 6 members ing hostile. also received sd=25.21). ”

the

27 NVC Outcome Evaluation

utilized avariety of strategiesto supporttheir learning NVC of group, from a variety settingsof participantsindicated complete a lack of impactfor any o terms impact,of with 44.9%(n=31) indicating that each of these needs wereimpacted great a deal. No n=32) wereimpacted agreatdeal. Theneeds of Approximately half theof sample indicated thatunderstanding (50.7%, n=35)and connection (48.4%, values missing of inclusion to 100due upto add not may *Percentages Impact Scor Value of experience with NVC Lifetime days of NVC training attended Length of time since last NVC training session Gender Age Characteristic Table 6: General Survey Demographics relatively high impact on all needs. their lives(79.2%, n=76). valuable”. The majority also indicatedhaving that participated inNVC training contributed to changesin (97.6%, n=79)indicated Moderately Valuable Very Valuable 30 days 31 Other Female Male 18 30 40 50 60 70 and older

- - - - - days greateror 29 years old 39 years old 49 years old 59 years old 69 years old

76.8%(n=53) at work,33.3% (n=23) at school, and(n=30) 43.5% in another setting.

Participants were In regards to impact individualon needs, Overall, the majority participantsof placed high value theiron experience NVC. with Nearly all

or lessor e

thatthey found their experienceto be either “moderatelyvaluable” or “very , Themean impactscore

highly active in 91.3% (n=6

3) reporting using NVC home, at (n=55)79.7% with another social *

regards utilizingto NVC in their lives. When asked tochoose

(months) relationships a

f understanding and connection or theor sample was 25.1

fneeds the presented 23 13 33 23 N 11 68 47 35 65 xx xx 3 8 8 1

. 75.4%reported (n=52) use NVCof nd compassion Percentage

24.0 13.5 37.1 25.8 13.6 84.0 49.0 36.4 67.7 3.1 8.3 8.3 1.0 xx xx

8 (sd=4.39),8 indicating

Mean (sd)Mean 25.18 (4.39) 14.7(25.21)

werea closesecond in . were themost affected.

T hegroup

28 NVC Outcome Evaluation

A participantwho identified himself as a certified trainerstated that, “Both the studentsand the trainer their increased ability to understand the meanings of and navig result theof participants’ NVC experience. A small number participantsof (n=6) specifically mentioned categorized wi relationships,on the third commonlymost cited theme within this question (n=19). Responses action”. Itis possiblethat this increased awareness experienced by ofmuch our sample led to an effect “capacity to self connectto becomeaware feelingsof an able to navigatethe world indifferent a way. As participant one stated, NVC provided herwith the Several peopleremarked thatNVC had provided them setwith a of tools through which with they were and needs, thefeelings and needs of others, togreater a or understanding of the concepts themselves. feelingsof and needs (n=33). Thisincrease inawarenesscould apply to the participant’sown feelings elaborated fact the on that NVC had allowed them to become more connected to all. specificpersons in their liveswith whom communication and connection had increased, but instead increased feeling closenessof explicitlyboth and implicitly expressedidea the that NVC had throughwas contribute to changes intheir lives. The mostcommonly cited way inwhich this S General training (34.1%, n=14; morelikely to reporta higherimpact on overall needs (65.5%, n=19) than people lowwith a level of trainingof and impact on overall needs. Results revealedpeople that with a high level of training were reported having referred others to NVC training opportunities. almost half had offered and facilitated some form of NVC training (44.9%, n=31). Another 62.3% (n=43) Over threefourths theof sample had informally shared NVC techniques with others(79.7%, n=55), using another type of strategy. Offering NVC training to others was also common among participants. trainings, 79.7% (n=55) reported intentional resource materials, 63.8% (n=44) participated in practicegroups, 60.9%(n=42) attended additional NVC The nextThe commonmost themethat emerged Of participants that completed the entire survey, 94.20%(n=65 Finally urvey

enhancing connection and communication with others (n=37). Persons citing this theme , a chi, a squaretest w thin thisthemeincluded QualitativeF  2 = 6.70, df=1,= with thosearound them indings as performed in orderto understand

p=.01) thosethat

practicing NVC in of theirdaily lives, andreported 21.7%

specifically mentioned effects relationshipson as a

was thatNVC had increased participantawareness . Overall, person d needs and consciously achoose request or

broughtabout changes that

ate situationsate with conflict and violence. s citing this themedid notdiscuss ) indicated) that NVC did the association bet

changemanifested itself

led to an ween amount

while

29 NVC Outcome Evaluation

a specific situation inwhich they usedNVC, but did reportusi working with at commun respondents also reported utilizing NVC withchildren (n=8). While discussedmost situations inwhich hers. Iwas able helpto herher see partown inh values order and clarity, and myaging parents are changi Asothers. described by oneparticipant, “…recently my sisterwas overwhelmed and confusedsinceshe appear intentionalboth settings (i.e. meditation and counseling sessions)as well as in everyday life.It also assist o everysaw day also became applicable to the political atmosphere. specificpolitical group. From this interaction,noted she involved (n=13). One respondent described a situation inwhich she utiliz techniques toover theworkplace, school, and with otherestablished groups with whomthey were particular described utilizing techniquesgenerally home”, “at or with closefamily members or significant others, participantscited its use was to enhance communication with family and friends (n=24). Participants were asked to describea situation in which they applied N situations whereexternal factors, such as racial tensions,be might high. One participant indicated thatthe NVC trainingattended he lacked diversity NVC had had some influence,it was not significantenough to constitutea change in “life” overall (n=3). that NVC had notcontributed ledchange to a intheir thoughtprocesses and views of the aroundworld them. actions taken asa result of involvement NVC with lessonsof learned from the practice of NVC. Lastly, participantssome (n=3)indicate did not certain in learn from each other. Asthetrainer I learned that it canviolence be if someone withholds important formation that they need to share to sustain therelationship”. This statement is indicative of the type s that s that several participantsfelt empowered enough utilize to their communication skills to assist thers withprocess the self of Participants also utilized techniquesto gain better a In gain order to a deeperunderstanding how of smallerA much minority of participants who completedentire the survey (5.8%, indicated n=4) ication and understanding enhanced was with their own children, somealso mentioned ly toly resolvearguments. In addition to using techniquesat home, participantscarried - risk youth populations or within publicschools. Finally, fiveparticipants did not describe

to changesin their lives. The commonlymost cited reason was that while - a wareness(n=12). NVC usedwas a as tool for er perceptioner of their needs”. , but instead discussed the ways inwhich involvement NVC that ng that inways doesn’t supportthose needs of VC methods. The most common way inwhich

understanding themselves of and (n=10) to the “disarming effectof empathy” that she is utilized in dailyliving, survey respondents ng thetechniques in daily life.

ed NVC whileworking with a

and applicability to A smaller subset of

self - awareness

in

30 NVC Outcome Evaluation

accessible to the community large. at Atlanta,to suggestions weremade to lowercost of trainings change and to locations to be more need and suggested that NVC based organizations create action plans to expand their theon ways in which other community organizations facilitate use theirof services to groups athighest elementary schoo from restructuring the umbrella CNVC organization and certification process, to offering NVC in Remaining responsesdiscussed futuredirections that they envisioned NVC taking. Commentsranged specificsituations, as well as described concerns aboutthe financial feasibil practice NVC”.of Others mentioned personal difficultiesthey had with implementing techniquesin it into practiceand things I respondent stated, hope“I that thereis someoneI can talk to difficultiesabout I have with NVC (putting NVC coreconcepts, buthad more aof challengein integrating thesepractices into their lives. As one described challenges inadopting NVC practices (n=6). In particular, participants were able team for their work indemonstrating the efficacy of NVC (n=7). Anotherportion respondentsof experience(n=24). Others expre majority of persons who answered At the close theof general survey, participants wereasked to shareany additional thoughts ls, to expanding would liketo understand moreabout it), because I feel alot of hope with the ssed interest in seeingsurvey the results or thanked the evaluation

the reach NV of

provided positivecomments and feedback regarding theirNVC

Frequencies of themes are listed in C to underserved groups. One participantelaborated the following tables: ity of offering NVC trainings.

services. Specific to easily grasp

.

The

31 NVC Outcome Evaluation

and/or their situations their and/or ofthemselves understanding greater a achieve others To help group established another workplace the In family To Themes Table 9 situations diverse of see not applicability Did “life” on impact constitute to enough significant were feel changes not Did Themes Table worldview Changed violence and conflict handle to ways ofand meaning ofthe understanding Increased relationships specific Affected needs and feelings of awareness Increased others with communication and connection Enhanced Themes Table 7 enhance communication with with communication enhance and friends and 8

: Frequency of RelatedThemes To : Frequency of RelatedThemes To : Frequency of RelatedThemes

(for self and others) (forself and

,

at school at

, or with with or ,

NVC to to NVC

Frequency N=3 N=6 N=19 N=33 N=37 N N Frequency N= N=1 N=2 Frequency

=1 =3

12

3 4 To

No Observed Changes (n=4 Changes No Applied Situations (n=69

people/humanity/psychology…” view of my of restructuring “Fundamental with disagree may I who person see conflic “… connection” personal deep have a I whom with those especially to ability my changed “It T myself! my to present got “I People seem level. satisfying more deeper, a on people with interacting am I and empathy receiving becauseof am less angry “I Quotes

It has helped me be more comfortable with conflict...to even even conflict...to with comfortable more be me helped has It fairly petty crime in a predominantly white neighborhood” white predominantly crime a in petty fairly African was an perpetrator ju if…the see interventions…working not such could I but community, (white) homogenous a within expect would I that trust and of community sense a presumed discussion diversity…the lacked discussions as the as well panel “…the NVC way” an in act not do others who me to react empower to truly not did but perceive I situations, that way the changed “It Quotes her recognize her need for forgiveness of the past the of forgiveness need for her recognize her help And relationship. family difficult a of pain her in her with empathize alsoto was I able lady a with experience “ office” our visitorsto with advocate I that strategy a as it use I relationships. other use in it “I some empathy” use feel I could that with interact I that people with life every my Also day in notably. most father and husband my with relationship my “In Quotes I go to nursing homes and visit t visit homes and nursing to go I (n=65)*

hat was hat

t as a valuable opportunity to connect with the other the with connect to opportunity valuable a as t

to want to be with me morenow” with be to want to

my work as an ombudsman as well as in my my as in aswell ombudsman asan my work

huge needs ! ”

communicate with my family and and family my with communicate

and and )

)

- American teen who committed a a committed who teen American

values ”

! I learned to stand upfor stand to learned ! I he elderly. In sharing my sharing In he elderly.

venile ”

32 NVC Outcome Evaluation

participantsummarized NVC in 10 words defining NVC inthe following way: “Who needs what rightnow intentional, cle identified the technique as a way of life that provides a way to understand yourself and thenbe which thencontributed to improved communication and relationships with others. P instruments. When asked to describe defineor NVC Results Group Focus opportunities training Seeking additional NVC for directions Future techniques NVC with working of Challenges project evaluation towards gratitude or in interest Expressed NVC towards attitudes positive Overall Themes Table situations To h situation) lifespecific (no daily In children and youth involving situations In self reflect self; during of understanding better a To gain

elp navigate difficult personal personal difficult elp navigate 10

The focusThe group discussion yielded similar results to thedata collected with the survey : Frequency of ThemesRelated To

ar, and compassionate inaction and communication with yourself and others. One ion ion

N=3 N=5 N=6 N=7 N=24 Frequency N= N= N=8 N= 10 4 5

“Anyother thoughts” (n=51

“Thank you for this survey and having the interest in interestin the having this survey and for you “Thank of empathy power the by surprised continually am and 10 years, over for it studied have I consciousness. the and aspects practical the enjoy I haveexperienced. I modalities “ Quotes as queer” out coming about parents my to “Talking needs” and feelings respect; and compassion time the use all I NVC but specificof a instance think “Can’t homes”the from removed havebeen where children situations around work I and mediator the am I nonprofit. local a at mediations “Juvenile dependency frustration” and anger forresolving intense possibilities explore morefully to sought I session, mediation a “In practice of NVC…” of practice the with of hope lot feel a I have…because difficulties I talk can I thereis someone that hope “I friendlier are that procedures “ tow in children small (without future furth to attend to hoping I'm isIt something Zen). requir and implement “ need…” that appreciate I and proof of type this need desire and people some in weworld live the In result. measureable a ifhas NVC understanding NVC has been one one been NVC has NVC needs an umbrella organization and certification certification and organization umbrella NVC needs an to it's harder concept, easy like an seems While it

themajor theme that emerged was self

of the greatest transformative transformative greatest of the es constant review and practice practice review and es constant that there has been a way to meet to way a there been that has

with SSD, lawyers, and parents parents and lawyers, SSD, with )

…”

)”

articipants

to about about to

- awareness, er in the the erin

(like …”

-

33 NVC Outcome Evaluation

intuitive tohuman the tendency to pri in theirlives,and yetthey recognizealso it that is a challengeand even struggle useto and apply the participantsrevealed agenuineand honest gratitude for the positiveimpact that the tech referencing booksand manuals written by Marshall Rosenberg. The sentiments expressed by the and training through several years or more engagement in NVC, as nearly all themof have been practicing specificity, namely telling others howand why they areimportant to us. butthat it enriched the positive side relationshipsof by emphasizing how to expressgratitude with person’s needs. Another point inmateanother when he normally would havebecause of howNVC helped him thinkabout the other prisonersand themselves which then affects all other relationships.participant One facilitated NVC training for deeperand more meaningful personalrelationships, and increasedawareness and sensitivity to wit includingfollowing: the re how their relationships with themselvesand other people had improved since startedthey using NVC intentional community, and inhomes, workplaces, and churches.Several participantscomment Departmentof Family and C differences.NVC hasalso been aneffective to relationships, making decisions, increasingsense a of community, and uniting people inthe midst of ParticipantsNVC use NVC use asa andjust not inconflictsituations. byworld bringing participantstonew a level of consciousness and awareness thatis present atall times connection. Rather thantool a or technique toutilized, be NVC barriers between people as feelings and needs areexpressed through empathic listening and and how can Ihelp.” nciples NVC of a on daily basis. h teenage children, apositive e Of noteabout the focus group participants was the long groupFocus p

after attending NVC only one session an inmatehad story a howof hedidpunch not This theme was also evident as participantstalked abou online sessions, practice groups, workshops, teaching NVC to others, and . Focus group participants articipantsunderstand and value NVC in their livesown in variety a of wa - establishing communication siblings, with andopen honest communication hild Services,private a school, made duringmade thediscussion was

It ffect depresson tool fortool self

react requiresintentional practice and application that are counter .

ol ol participantsfor in a variety of settings including: the - expression, conflict resolution, enriching and enhancing are involved in ion symptoms, co prison facilities,university a setting, an

and supporting their practice NVC forof ongoing and continuing NVC education howNVC does not is understood evity of theirinvolvement and - worker and clientinteractions,

t

as a way of being inthe theremoval powerof

justhelp with conflict, niquehas had ys. ys. ed on

34 NVC Outcome Evaluation

 recommendations Survey and focus group results DataTriangulation 

changein thoughtpatter supported theefficacy of NVC. Participantswho reported no impactfrom NVC inprinciples the NVC.of overall positiveattitude toward NVC and Contribute to the evidence practicing the conceptsin their dailylives difficult.was Participants stated thatalthough comprehension NVCof conceptsseemed simple the complexity behavioralof changewas cited as major barrier to practicing NVC techniques. environments may aid p higherin stress or th respondents expressed a concern aboutNVC techniques,sometimes intentionally, to guide them through handling with situations othersthat may be hostile or awkward. Participantscalled their on training w addition to their greaterawareness of their own emotions participantsnoticed better interaction Consequently, this change greatly affected specificrelationships intherespondents’ lives. In an incident. Respondents also commen remarked heightenedon awareness of what respondentsneeded for them to interact positively to responded to stressors beforeand after NVC training. situationsMany were needs. The majority respondentsof stated that they had had no integral part NVC of trainingsteachings are aboutrecognizing difference the between feelings and trainings intwo main ways: theirsense selfof and relationships with people around An them. How has How ossible ossible invalue ith individuals around them. NVC trainersand studentsbelieved thatthey were more capable of An underlying theme was thedesire to share NVC with others. Many participants’ expressed an While mos Respondents from both surveys and focus grou NVC impacted participants’lives

t respondentst looked favorably for Sacred SpaceInc.

implementing NVC trainings in at in re I n quire ndividuals thatstatedNVC that didimpact not their lives decreasing tensions between individuals in thesecommunities. sa result as from the training

- weretriangulated to addressthe original evaluation basesupporting the effectiveness of NVC

more complexsolutions. For

ted on their increased ability to actively listen to others. this ?

’s

evaluation process. Frequently, respondentssaw

upon NVC andinuse its their personal some lives

applicability to situations or social problems thatare prison systems. ps wereaffected by their experiences with

butdidfeel not

example, participant one noted challengesat home, school and work. ticeablechanges inway the they Initiating trainings inhostile

empowered t highlighted still attributed a aims ,

they still intentionally

and to inform o practiceNVC

that Fur NVC’s ther NVC

value ,

35 NVC Outcome Evaluation

answer any additional questions they may haveregarding evaluation the process. provided to thesegroups. subscribersto theGaNVC newsletter. Once publisheda link online, to thefull report will also be Yahoo group, current and past members of the CompassionateLeadership training program, and worldwide. Thissummary version of the report be will provided to persons inthe certified train shortened version offinal the report be will created inclusion.final The report will alsoprov be Communication. Oncefinalized, full the evaluation report will be submitted authority to sharethe evaluation with project. Aswith the previous evaluation conducted by JaneBranscomb, Sacred SpaceInc. will have the Dissemin hearing appreciate the dissemination of fin with CNVC, for example, maintains anonlinedirectory of research related to Nonviolent Dissemination hasbeen aplan the of primary stakeholderssince the onset theof evaluation individuals dowho notpractice NVC techniques ationPlan Resultsfor t h e results.

Additionally, evaluation team membe

NVC af d ing ided to s

from filiated organizations.

local theevaluation and that they were interested in for distribution to NVC trainersand participants organiza . Respondents stated thatthey would tions GaNVC and Services. Civil rs will meet wit

to this directory h Sacred Space to

for A ers

36 NVC Outcome Evaluation

than thosethat havehad negativeexperiences. results. Typically respondentswith more positive feelings toward asubjectrespond ingreater numbers alternativedata collection concern respond to response rateincluding lackof recall since the trainingplace took in 2007 and unwillingnessto that isnotrepr ofuse NVC techniques. resultsfollowing the training evaluation with results, and obtaina more accuratemeasure for sustained presence of a pre 2007 training attendees didparticipate not inpre a ensure effects of thislimitation both surveys werereviewed threeto four times by key stakeholders in order to evaluators wereasking valid questions and how respondentswould interpretquestions. To reducethe team members wereunable to pilot higherquality data. survey and focus group respondents may be forthmore training may havea greater awareness which offsetsshortcomings the both of techniques. Lastly, individualshave that participated in countries ato broad population each unique with This allowed for more valid conclusions as to NV were ableto assessimpact the of single a training and multiple trainings using two samplepopulations. participants’ S TRENGTHS that While wedid generate significantfindings, is probable it that self lowThe response rate obtained from the2007 training survey may resultin sample a population There were To knowledge,our this evaluation is one of the first .

Evaluation team members anticipated apossible lowresponse rate and . The evaluation also utilized both quantitativeand qualitativedata collection techniques, an unfamiliar appropriate

lives. Previous evidence esentative oftarget the population. Team members considered many reasons for the low -

test would allowed have evaluators formulateto a moretailored AND AND

also

languagerelated several limitations

email address L methods IMITATIONS thatwere the of , even though the email ad and aptitudefor

theeffectiveness has all been anecdotal. Second, evaluators perspective survey instruments.Pilot testing would determin

to NVC principles was used. In addition lack to pilotof testing, affecting used

C’s effectiveness overall. While thosewho had notfound NVC aseffective may - . s test to assess theirneeds prior to thetraining. The

evaluation outcomes. First,due to time constraints and experiencesand some even

coming in express

to assess the impact ing dress was created to address this their

their feelings and ideas. Therefore,

opinions - Onlinesurveys sel ection bias affected our

of of of developed NVC survey, compare NVC from

contributing to techniques allowed access e whether

different

several open oropen NVC

on on

37 NVC Outcome Evaluation

evaluators felt that exclusion fromanalysis the justifiable.was specificquestions (many questions beyond the demogra been included. However, sincethese persons did not contribute any pertinent information to the demographics. This may haveled to morepositive findings thanpersons ifthe with missing data had this does seem to be the case,as the majority participantsof reported positive experiences. declinedhave survey particip In addition, reportour excluded survey responses thatdid not includeinformation b ation ation to thearray responsesof obtained counter this limitation. Although, phic questions wereleft blankor incomplete)

esides

38 NVC Outcome Evaluation

implement NVC and would increase the sc discussed the value of implementing NVC training inprisons. This setting maybe an ideal place to expanded to populations thathave been historically untouched by NVC. Participantsin the focus group NVC. Specifically, although respondents themselves foundvaluable, it they would like evaluation to address barriersto acceptance. testimonial or statistical findingshighlight that the positive impact NVC si of exposureto NVC but also addresscostissues. Lastly, theevaluation team suggestsdisseminating greater impactare personal acceptance NVCof techniques. Additionally, NVCsome resourcesare that effective and have techniquesare abstract and require difficultbehavioral changes, more trainingin results greater implementing techniquesand cost the resourcesof and training reach to out younger cohorts. s the characteristics NVC of participantsand identify groups gainbetter a understanding the of concern the long public continue toon facilitatetrainings NVC of assessment of future trainings. barriers to NVC acceptanceimplement 2) NVC techniqueswith underserved/at risk grou NVC has had its on participants’ lives evidenced by theevaluation is it worthwhileto 1)Investigate greatest number of responsesto validity resultsof that were usedto inform recommendations. Suggestions were basedmade the on question NVC’sof impact onlives the participants.of dataMixed collection methods supported the empathic and communicative world. recommendations The related back t Sacred Space and otherNVC organizations with useful suggestions to aid intheir ofgoal a more R urvey and focus group participantswere over the age of 50, thereappears to be an opportunity to ECOMMENDATIONS ’ s l An unanticipated finding from results across both surveys awas concern aboutthe “reach” of Although impactwas made individuals on that haveparticipated in trainings and thoseon that Survey, focus group and evaluation team membersderived several recommendations to provide , -

ack term goal of Sacred Spaceisto evaluation team members suggest an analysis of

of familiarityof with NVC

costly. Offering O

ther possiblebar

specific themesand ordered accordingly. Dueto the positiveimpacts practicegroups to continue training would notonly increase population thatNVC currently serves methods. Itbeneficial is to addresslack the familiarityof because affect

techniquesseveral participants ope of people impacted by NVC techniques.

the majority of individuals in theworld. To address this riers to acceptance

methods of advertisement and outreach to thatnot are being reached. . Respondentsstated that although NVC werepersonal challengesin .

commented on the general . Hopefully, this would identify o milar milar to the results thisof the

overarching evaluation to seereach the As the majority of While a focus ps Increase 3)

39 NVC Outcome Evaluation

techniqueswould yield data that and multiple trainings learning process surrounding NVC techniques. Although thiseval Administering training thus futureof trainings. Follo risk or high untouched population overall. group participantshared a very positivepersonal experiencefrom prison a setting,seems it to be an Finally, evaluation team members suggest strengtheningresearch the and assessment methods - risk populationsnormally that would not accesshave would increase overall impact. optimizing

pre and post ,

a l

wing up first with timetrainees NVC ongitudinalfollows study that and records participant - test impactin participants’ livesas well as In order to achieveidentified long

measuresduring shed l ighton NVC’s sustainability. trainin

would allowfor more opportunities to offer gs lead would to increased uation assessedimpact the of - term goals, intentional outreach

in the participant

experiencesand use of

insight into the s’

social network. single

to at

40 NVC Outcome Evaluation

and consistently evaluating futuretrainings would supportthe expansion NVC of locally and globally. including valuable findings as to the efficacy and impact NVC of methods. Implementation recommendations,of C ONCLUSION The addressing

evaluation conducted for Sacred Space, Inc.public by health graduate studentsresulted in

barriers to NVC acceptance,initiating train ing with underserved

and atrisk g r oup,

41 NVC Outcome Evaluation

10 9 8 7 6. Latini,5. F. (2009). Nonviolent communication: Ahumanizing and ecclesial educational practice. Koegel,4. (2002). R. Nonviolent communication and partnership education. Rosenberg,3. M. & Molho, (1998). P. Nonviolent (empathic)communication for health care providers. Rosenberg2. MB. CNVC1. website. 2007. http://www.cnvc.org/Training/NVC R . Nash, A.L. (2007). CaseStudy of Tekoa Institute: Illustration of NonviolentCommunicat . . Cox,E., Dannahy . Branscomb, J. ( EFERENCES Jones,S. Centers for Disease Control and Prevention, National Center for Injury Prevention and Control, (Unpublished University,State Blacksburg, VA. Effect Conflicton Resolution. (Unpublished Master’s Thesis).Virginia Polytechnic Institute and University, San Diego, CA. MightBest Prepare S Based Coaching and Mentoring, 3(1), Communication to guideonline coaching and mentoring. Accessed 30 Nov 2011. Division Violenceof Prevention. 2011. 13(1), Meaning and social justice, 15(3), Haemophilia, 4 Encinitas, CA.

(2009). Traditional Education or Par 19 - 31. We canWe workout: it Resolving conflictspeacefully and powerfully. 2011). SummativeEvaluation of

, P. (2005). The valueof opennessin e

Master’s Thesis). Emory University, Atlanta,GA. , 335 - 340. tudentsfor Future? the (Unpublished Master’s Thesis). San Diego

2 - 4. 39

http://www.cdc.gov/ViolencePrevention/index.html tnership Education: Which Educational Approach - 51. a Workshop in Collaborative Communication.

- relationships: using Nonviolent - Concepts. Accessed 29 International Journal of Evidence

Encounter: Education for Sept 2011. PuddleDancer Press: ion Training’s

JE&CP

.

,

42 NVC Outcome Evaluation

1996 ) ( 1995 ) ( 1994 ) ( 1993 ) ( 1992 ) ( 1991 ) ( 1990 ) ( attended.* 4) Please select the YEAR the of MOST RECENT Nonviolent Communication training session you ) ( May April ) ( ) ( March February ) ( ) ( January you attended.* 3) Please select the MONTH of the MOST RECENT Nonviolent Communication training session Other ) ( Female ) ( ) ( What2) is your gender?* 30 ) ( 25 ) ( 18 ) ( Under ) ( 18 What1) is your age group?* Thanks again yourparticipationfor and contribution to worldwide NVC research! growing body of research regarding NVC's efficacy. answers will never be linked you to personally. The results of this survey will The survey should take about 5 Moe, Mark Feinknopf, Jeff Joslin and Atlantathe NVC EVAL Team. hostedis by GANVC/Compassionate Leadership and being Methods. We received your contact information from the Nonviolent Communication listserv that Thank you agreeingfor to part take ourin online evaluation of Nonviolent Communication Evaluation of Nonviolent Communication Methods A APPENDIX A PPENDICES Male - - - 34 29 24

( ) 2003 ) ( 2002 ) ( 2001 ) ( 2000 ) ( 1999 ) ( 1998 ) ( 1997 ) (

- 10 minutes. Your privacy is important to

( ) October ) ( September ) ( Augus ) ( ) ( July ) ( June 50 ) ( 45 ) ( 40 ) ( 35 ) ( - - - - 39 55 49 44

t

( ) 2010 ) ( 2009 ) ( 2008 ) ( 2007 ) ( 2006 ) ( 2005 ) ( 2004 ) ( administered

( ) 56 ) ( ( ) Not ) ( Applicable December ) ( November ) ( 70 ) ( older or 65 ) ( 61 ) (

by Fay us;

- - - therefore, your be added to the 60 69 64

e Landey, Cynthia ( ) Not ) ( Applicable ) ( 2012 ) ( 2011 ) (

2013

43 NVC Outcome Evaluation

with capacity livingof life Power (Sense with relationships meaningful (Rapport or Connection another)of the pain or joy awareness of (Deep Compassion 11) pracHas 10) Please describe asituation where you applied Nonviolent Communication Methods.* changes yourin life.* 9) describePlease youwhy believe Nonviolentthe Communication Training didnot contribute to changes yourin life.* 8) describePlease how the Nonviolent Communication Training you participated in con No ) ( Yes ) ( changes yourin life?* Would7) you say that the Nonviolent Communication Training you participated in contributed to Not ) ( Valuable ) ( Neutral ) ( ) ( Moderately Valuable ) ( Very Valuable Overall,6) how valuable has your experience been Nonviolentwith Communication?* 21 ) ( 11 ) ( 6 ) ( 1 ) ( <1day) Approximately5) how many hours of NVC training haveyouhad?* Slightly Valuable - - 10 days 5 days others) - -

25 days 20 days

ticing Nonviolent Communication in your life impacted anyof the following?*

Great Deal

( ) ( ) ( ) ( A

Much

( ) ( ( ) ( ) (

Somewhat ( ) ( ( ) ( ) (

Little ( ) ( ( ) ( ) (

None

( ) ( ) ( ) (

( ) None ) ( > ) ( 41 days 36 ) ( 31 ) ( ) ( 26 - - - 40 days 35 days 30 days

tributed to

44 NVC Outcome Evaluation

[ ] NVC ] [ resource materials I ] [ don't any use strategies. What13) strategies have you used to Other ] [ ] [ With another social group At ] [ school At ] [ work At ] [ home I ] [ have applied not the techniques. 12) mental states) spiritual, and emotional, psychological, relatesas it to comfortable happy, and being healthy, experience of (The Well others) related by the experience the life meaning of appreciate the (Ability to Understanding parties) between two dealings with and experiences (Mutual Relationships sufficiency) and self effectiveness for in - Being

which which settings have youapplied Nonviolent Communication Techniques?*

-

( ) ( ) ( ) (

( ) ( ) ( ) (

( ) ( ) ( ) (

( ) ( ) ( ) ( support your practice Nonviolent of Communication?*

( ) ( ) ( ( ) (

45 NVC Outcome Evaluation

growing body of research regarding NVC's efficacy. answers will never be linked you to personally. The results of this survey will The survey should take about 5 Moe, Mark Feinknopf, Jeff Joslin and Atlantathe NVC EVAL Team. hostedis by GANVC/Compassionate Leadership and being Methods. We received your contact information from the Nonviolent Communication listserv that Thank you agreeingfor to part take ourin online evaluation of Nonviolent Communication Evaluation of Nonviolent Communication Methods A Thank you takingfor this survey. Your response is very important to us. Thank You! Is16) there anything else you would like to share? I ] [ plan donot offerto NVC training others. to I ] [ to plan offer NVC training others. to I ] [ plan donot to take more NVC I ] [ to plan take more NVC training. In 15) regards to the future...* I ] [ have noplans to offer NVC training others to at this time Other ] [ I ] [ have referred people to NVC training opportunities. I ] [ have informally shared NVC techniques with o I ] [ have and offered facilitated NVC training. I ] [ have NVC offered training, but the training never occurred. I ] [ have offered not NVC training others. to 14) youHave offered Nonviolent Comm Other ] [ Practicing ] [ NVC intentionally daily in life Additional ] [ NVC trainings Practice ] [ groups PPENDIX B PPENDIX

- 10 minutes. Your privacy is important us, to therefore, your training.

unication Training orEducation to others?*

thers.

administered

by Fay be added to the e Landey, Cynthia

46 NVC Outcome Evaluation

( ) Not ) ( Valuable Slightly ) ( Valuable Neutral ) ( ) ( Moderately ) ( Very Valuable Overall,6) how valuable has your experience been Nonviolentwith Communication?* 21 ) ( 11 ) ( 6 ) ( 1 ) ( < ) ( 1 day Approximately5) how many hours of NVC training haveyouhad?* 1996 ) ( 1995 ) ( 1994 ) ( 1993 ) ( 1992 ) ( 19 ) ( ) ( attended. 4) Please select the YEAR the of MOST RECENT Nonviolent Communication training session you ) ( May April ) ( ) ( March February ) ( ) ( January you attended.* 3) Please select the MONTH of the MOST RECENT Other ) ( Female ) ( ) ( Male What2) is your gender?* 30 ) ( 25 ) ( 18 ) ( Under ) ( 18 What1) is your age group?* Thanks again yourparticipationfor and contribution to worldwide NVC research! 1990 - - 10 days 5 days 91 - - - - - 34 29 24 25 days 20 da

*

ys

Valuable

( ) 2003 ) ( 2002 ) ( 2001 ) ( 2000 ) ( 1999 ) ( 1998 ) ( 1997 ) (

( ) October ) ( September ) ( August ) ( ) ( July ) ( June 50 ) ( 45 ) ( 40 ) ( 35 ) ( - - - - 55 49 44 39

Nonviolent Communication training session ( ) None ) ( > ) ( 41 days 36 ) ( 31 ) ( 26 ) ( 2010 ) ( 2009 ) ( 2008 ) ( 2007 ) ( 2006 ) ( 2005 ) ( 2004 ) ( - - - 40 days 35 days 30 days

( ) November ) ( 70 ) ( older or 65 ) ( 61 ) ( 56 ) ( ( ) Not ) ( Applicable December ) ( - - - 69 64 60

( ) Not ) ( Applicable 2013 ) ( 2012 ) ( 2011 ) (

47 NVC Outcome Evaluation

the life meaning of appreciate the (Ability to Understanding parties) between two dealings with and experiences (Mutual Relationships sufficiency) and self effectiveness for with capacity livingof life Power (Sense with others) relationships meaningful (Rapport or Connection another)of the pain or joy awareness of (Deep Compassion 11) practicingHas Nonviolent Communication in your life impacted anyof the following?* 10) Please describe asituation where you applied Nonviolent Communication changes yourin life.* 9) describePlease youwhy believe Nonviolentthe Communication Training didnot contribute to changes yourin life.* 8) describePlease how the Nonviolent Communication Trainin No ) ( Yes ) ( changes yourin life?* Would7) you say that the Nonviolent Communication Training you participated in contributed to

-

Great Deal ( ) ( ) ( ) ( ) ( ) ( A

Much

( ) ( ) ( ) ( ) ( ( ) (

Somewhat ( ) ( ) ( ) ( ) ( ( ) (

Little ( ) ( ) ( ) ( ) ( ( ) (

None

( ) ( ( ) ( ) ( ) ( ) (

g youparticipated in contributed to

Methods.*

48 NVC Outcome Evaluation

16) Is16) there anything else you would like to share? I ] [ plan donot offerto NVC training others. to I ] [ to plan offer NVC training others. to I ] [ pla donot I ] [ to plan take more NVC training. In 15) regards to the future...* I ] [ have noplans to offer NVC training others to at this time Other ] [ I ] [ have referred people to NVC training opportunities. I ] [ have informally s I ] [ have and offered facilitated NVC training. I ] [ have NVC offered training, but the training never occurred. I ] [ have offered not NVC training others. to 14) Have Other ] [ Practicing ] [ NVC intentionally daily in life Additional ] [ NVC trainings Practice ] [ groups NVC ] [ resource materials I ] [ don't any use strategies. What13) Other ] [ ] [ With another social group At ] [ school At ] [ work At ] [ home I ] [ have applied not the techniques. In 12) which settings have youapplied Nonviolent Communication Techniques?* mental states) spiritua emotional, psychological, relatesas it to comfortable happy, and being healthy, experience of (The Well others) related by the experience - Being

l, and

you offered Nonviolent Communication Training orEducation to others?* strategies have you used supportto your practice Nonviolent of Communication?*

n to take more NVC training.

( ) (

hared NVC techniques with others. ( ) (

( ) (

( ) (

( ) (

4

9 NVC Outcome Evaluation

Thank you takingfor this survey. Your response is very important Thank You!

to us.

50 NVC Outcome Evaluation

whom they've worked. training been have requested t geography providedlistThe GaNVC numbered 1500 garnered interest and contact mail). in 2004 (From lists severalof hundred eac There werealso someprofessionals (social workers and psychologists) from lists that hadwe purchased duringperiod. that At GaN In 2007,Sacred as Space was transitioning out of NVC event History of GaNVC listserv C APPENDIX the ti VC, they donated their listserv We alsoWe had connected with many local professional groups over the years from which we me -

it was comprised local of event attendees andpeople any hadwho inquiredNVC about

many from Metro Atlantaand theSoutheast. Subsequently, local NVCerswho provide

:

info o add to the nowGaNVC Listserv rmation

accumulated from five years' promotion NVCof inAtlanta the area. - 2000 emails. Ther h, not too many emails available t at .

e awas mix ages,of professions, and

management and hoping empower to , the contact information peopleof with hat time -

we usedwe direct

51 NVC Outcome Evaluation

honest as you can Ther additionalthey rules would li We want to set up some guidelinesprior to the discussion. information atthe end theof session. if you have are freeto leavethe group any at time. Spaceor Emory University. ensureanonymity. Taking part inthis fo the session. information has been analyzed we will what you say. Only the project team members have will access to the aboutwill last an hour. trainings hashad on your lifeand situations where y group that they can betterserve future yourself. begiven NVC trainers, other organizationutilize that NVC techniquesand NVC training participants,like evaluationour is has“How NVC training impacted participants’ were asked to evaluate the use Nonviolentof Communication techniques. The overarching question of D APPENDIX ( Team members will discu      e aree no right wrongor answers.

to Please place yourPlease place c Don’thave beoffendeda tomovetopic onfrom ifwe not beshared outsideofthisroom. withanyone To ensure roomwill information privacy, everyone’s shared let’sagree any that inthis Please refer to understand each other Thereyour toraise need isno butspeakingat help atimebetter hand one will us Being a We will notask you for your full name and you are thanmore welcometo usea fake name to With your permission we would like to record thesession so wecan get anaccurate record of areWe students at Emory’s Rollins School of PublicHealth. Aspart of anevaluation class we discuss The information receivewe from you will help usmake recommendations to any concerns

part of this discussion group is entirely your choice. Ifyou decidenot to takepart you

your satisfaction with NVC training and methods, any impact thatparticipating in . Arethere any

someone else using only. firstelse her hisor someone name you may contactany one of us. We ssground rulesprior to the discussion;

ell phones onsilent. ke toke include. .

NVC training recipients questions before we begin? We We are

discard

cus group will inno way affect your relationship Sacred with If you )

excited hearto whatyou have havequestions any a

any recordings

ou may haveused NVC techniques . You havebeen asked to attend this

will

and written information associated with lives.”findings The of this evaluation will

provide you with contact our participants

boutthis project or partyour in it or recorded information

to to sayso pleasebe as

will beasked iftheyhave Sacred Space . The discussion. The .

After all focus

so

52 NVC Outcome Evaluation

Have8. you offered to sharethe purpose and techniquesof NVC with others? Do 7. useyou any strategies to support your practice NVC? of Can6. you describe the NVC training you haveparticipated in? Can5. you describea situation whe In4. what settings have you applied NVC? Has3. NVC contributed to changesin your life? What2. the is purposeof NVC in your life? How1. would you describe NVC? groupA focus Nonviolent Communication E APPENDIX IV. III. II. I.

Actually trained someonein NVC techniques? Shared opportunitiesfor NVC training or resources? Talked aboutNVC with someone who didn’tknow whatit was? Th Training, Practice Groups, talking with other practitioners… Is there anythin Were you satisfied with theexperience? long How was the training? Where? does How thiscompare to other situation when you havenot used NVC? In situations? certain With particular people? Home, work,school, church… resolution…) Hasimpacted it particular areas your life?of (Relationships, communication, conflict Have you experienced any negative consequences of using NVC? Can you share specific outcomes usingof NVC? Why? How? Why What is the purpose NVC?of is How used? it Key features? Focusgroup discussion Introduction (first name of only) participants concerns. opportunity to opt Informed purpose, Consent(verbal): use, recording, confidentiality protection, Introduction facilitators ofgroup focus rough conversations, referrals, attending practicegroups, etc?

do you use NVC?

conducted for the purpose of evaluatingimpact the NVCof participants’ on lives.

When?

g you would changeabout the training improve to it?

- out, address questions, contact in contactout, addressquestions, Discussion

n you utilized NVC?

Guide:

formation for follow

- up questionsor up

53 NVC Outcome Evaluation

2. 2. touse achievegoal.” a consciousness andlevel a of awareness…a way beingof intheworld rather than justsomething Imight “NVC is “a technique communicationof that tries pastto get barriers... Another levelis it level a o way“A connectingof with othersbeing by intentional and clear.” “Who needs what rightnow and howcan I help.” communication.” “NVC is what happens when differences inpower are removed between people. I compassion with myself and others.” “NVC isa way to walk througha process life.Itis that allows meto stay as much as possible in Definition1. NVCof (Question 1) Key Setting: Date: FocusNVC Group F APPENDIX Purpose NVCof inone’s life(Question 2) myself hasbeenhuge a piecewhich thenaffects every other relationship.” relationships have experienced less conflictbecause I listen differently. “Therelationship Ihave with Foundvery it helpful in my tojob just li are and also those of other people.” Affected how I makedecisions inall aspects life. of “All of the tools NVC of provided me with a clarity regarding deepest what my needs, desires, wants Listening to people person. Prior to my knowledge NVC,of when conflictwas encountered I would withdraw and avoid that Approach “Makes mea less violent mother” notangry inresponseto child’s actions                 Ideas

11/12/2011 Increased ofcommunity sense Unity ofraces, (people ages, all religions, etc.) Improved working relationships Enhanced making decision Enrichedenhanced and relationships Conflict resolution Tool for self differences listening,Compassion, empathy, awareness of Practice conflict of resolution Self Nonjudgmental ,non I needsand“Who howcan help rightnow help” Removes differences between inpower people “Intentionalactions ando andto clear inrelations A way oflife Connection toself and toothers Simpsonwood Conference and Retreat Center, Norcross, GA :

- understanding of “triggers”, feelings and needs understanding“triggers”,and feelings of needs

an upset child by identifying feelings “now my 3 year old says got “I my feelings hurt”

-

Time: Setting Themes&

-

expression (especiallyexpression children) withandfor

empathically

7 PM

- blaming

. Able to approach sisterwho has

sten to people when they areupset. My interpersonal

feelings andpower remove needs,

thers”

faced many struggles.

t is thet natural form of

f

54 NVC Outcome Evaluation

Additional5. Thoughts on NVC Involvement4. with NVC Training (Questions 6, 7, 8) gratitudeExpress with specificity. It is natureour to wantto giveand receivecompassionately. matterto me. NVC does nothelp just with conf connection thewas bridge.” Talking with teenagedaughter even with topics such as experimenting drugs with and sex. “The areyou talking aboutso is helpful.” “The changesin me havehelped in a store.” it in I use almost all interactionsmy people with now, even when I’m justbuying something inthe like that.” Rudepatient apologized for previous behavior, felt better,shared gratitude. workers,patients, sister. “You havea need thathas notbeen met.” just “I love Without reserveNVC has affected every aspect of my life. Relationship with myself, husband,my co 3. Impact NVC inof specific areas of one’s life(Question 3              

Holistic practiceHolistic Caused increased quali Caused anability increased others toconnect with Challenges practice of Trainings NVC booksand manuals learnedMost through ofNVC Rosenberg(hearing Dr. attending abouttraining with) or Teaching NVCcourses (university based level) Hosting NVC workshops Practicegroups(attended and established) Online training sessions wereinstead understood there present needs Ininmate whoto impact didn’trespond onone prison, Deeper and meaningful more personal relationships Enhancedcommunication,years connection,with daughter during and teenage trust o o o o o o o o o o

better healthcare ablewith angry in towork orfrustrated patients setting better marriage affectpositive ondepression happierfriends, family, from (comments co Intentional communities University students systemPrison Private school Parents DFACS offered to: offered

– lict. Enriches the positive side relationships.of Telling friends howthey ty oflife (mental, spiritual) ty physical,

struggleand apply touse

lot places.of Separating out the emotional component from what

-

Prompt 5)

- workers ona noticed change)

a fellow prisoner with aa punch, fellow prisonerwith

turning around people

-

55 NVC Outcome Evaluation

56 NVC Outcome Evaluation