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SUSTAINABLE MOBILITY REPORT 2017 WORKING TOGETHER TOWARDS A SUSTAINABLE FUTURE 2017 HIGHLIGHTS INCREASED NUMBER OF PASSENGER TRIPS 4.39 million total trips taken, with a 11% increase in ridership within the Quebec City – Windsor corridor, reaching 4.39 million trips INCREASED INTER-MODAL RIDERSHIP +97% increase in passenger volume WORKING from inter-modality since 2012 REDUCTION IN GHG EMISSIONS TOGETHER -34% reduction in greenhouse gas TOWARDS A SUSTAINABLE FUTURE emissions per passenger-kilometre since 2005 as a result of various energy efficiency and reduction initiatives At VIA Rail, we are playing our part in shaping the future of mobility. INVESTMENT IN SAFETY Our vision is to be the smarter way to move people by making cities AND EFFICIENCY and communities more accessible, connected and sustainable. To make our vision a reality, we must work together – with the $88.4M including capital investments in government, cities, and the private sector as well as our rail industry the fleet, equipment and major partners and the public – to create an integrated transportation infrastructure projects system that promotes Canada’s economic prosperity, enables healthier IMPROVEMENT IN LOWERING communities and makes mobility greener and more efficient. TRAIN INCIDENTS -77% reduction in our train incident ratio per million train-miles since 2014 as a result of our strengthened safety culture INCREASED AVERAGE HOURS OF TRAINING CONTENTS 02 In Conversation with the President 14 Providing the Best Customer Experience 58 Data Summary Table 46 hours 04 VIA Rail At-a-Glance 22 Supporting Socio-Economic Development 60 GRI Index training per employee, up 06 Working Together to Be the 28 Operating Safely and Securely 64 About this Report 48% from 2014 as a result of Smarter Way to Move People 36 Reducing Our Impact on the Environment investments in technical skill 08 Sustainable Mobility at VIA Rail 44 Being an Attractive Employer courses and leadership training 10 Ensuring Performance 52 Managing Our Business Responsibly 12 2020 Sustainable Mobility Strategy SUSTAINABLE MOBILITY REPORT 2017 01 THE POWER We did the same thing with the trains and A new fleet is an opportunity to greatly customer journey. We looked at how we enhance the customer experience and also can make the trip-selection, on-boarding enhance the employee experience in OF LISTENING and disembarking simpler, easier, and servicing our passengers and maintaining 2017 seamless for all Canadians regardless of the equipment. IN CONVERSATION WITH THE PRESIDENT RECOGNITION physical ability. HIGHLIGHTS I think trains, when compared to any other We also considered our maintenance mode of transport is likely the most sociable Most Socially Responsible centres to better understand how we could environment. It is a unique opportunity for Transportation Company manage the work in a safer way for people of different backgrounds to come in Canada – A 2017 Canadian employees, but also in a more sustainable together and learn about each other in a way public opinion study by Dalhousie University in Nova Scotia, ranked way in terms of selecting better products, that facilitates social cohesion. Yves Desjardins-Siciliano VIA Rail the highest among and disposing of them more safely. six transportation companies I’m very aware that in the next few years, PRESIDENT AND CHIEF EXECUTIVE OFFICER on trustworthiness, social and So, for us, 2017 was really about creating the next generation will be in charge of environmental responsibility, the blueprint that we will follow between this country. Therefore, our job is to “set and ethical practices. now and 2025. the table” so that the business they inherit Safety award for innovative at VIA Rail, and the experience they have electronic tables for WHAT DO YOU ENVISION FOR on VIA Rail trains is in line with their Locomotive Engineers – The 2018 AND BEYOND? Railway Association of Canada appreciation of the universe, which is greener hearts, connectivity, a better recognized the safety of our The challenge I want to set for myself is to locomotive engineer electronic appreciation for the human condition and HOW IS SUSTAINABLE MOBILITY WHAT STANDS OUT IN YOUR MIND enhance the human experience. TIED TO VIA RAIL’S SUCCESS AS THE BIGGEST ACHIEVEMENTS tablets for helping eliminate an openness of mind to the world. risks of injury, while allowing for AS A BUSINESS? IN 2017? Buying a new 21st century fleet for the enhanced communication and What I hope is that we are creating a real-time information updates. Québec City – Windsor corridor to replace CREATING POSITIVE Today, more than ever, sustainable mobility We had a strong and successful year legacy of leadership by listening to our IMPACTS THROUGH the equipment that we have will help with is at the essence of why VIA Rail exists and in 2017. Our revenues grew for the fourth Most Supportive Employer of passengers and transforming our business, THE GLOBAL GOALS the Canadian Armed Forces – that a lot – it’s going to allow many benefits an important part of our company’s consecutive year, our ridership grew for the investing in our people and elevating The Canadian Forces Liaison for our passengers and our employees. long-term success. third consecutive year, and we deepened ourselves towards a high performance We continue to support Council honored us with two The amenities will be in line with today’s Canada’s Federal Sustainable our stakeholder collaborations. awards for the Most Supportive standard that challenges us to be bold VIA Rail moves millions of passengers every lifestyle, including larger spaces for Development Strategy, which Employer in Canada Award and start thinking differently. focuses on the environmental year across Canada, and we are leading the We invested a lot of time laying out the and the Award of Excellence larger baggage like bikes and skis, quiet dimension of the United Nations way to alleviating congestion in cities and blueprint of what sustainable business could for Best Practice in Employer cars, upgraded WiFi, and better food Sustainable Development Goals reducing transport emissions. There is a be. We started looking to the future – if we Support of Canada’s (SDGs). Launched in 2015, the Reserve Forces. and beverages. SDGs consist of 17 goals for a greater cause to be served using passenger want to be sustainable, on all fronts, what better world by 2030. rail – and that is to improve the health, would that mean? In 2017, we underscored our environment and quality of life of Canadians. We asked ourselves, how could stations commitment to the SDGs focusing on four sustainable But to be successful we need to maximize be more sustainable? Not only greener and mobility goals: equitable access, our contribution and ensure more people less energy consuming, but also accessible, efficiency, security and safety, take the train. This will require a mind shift – better integrated into the community, and and green mobility. Page 9 depicts how the pillars of our one where people leave their cars at home using leading-edge technologies. WORKING BETTER TOGETHER: LISTENING, LEARNING, TAKING ACTION sustainable mobility plan align and choose more sustainable modes We’ve identified Ottawa as the model with the SDGs. of travel. train station and have recently improved Provided greater access and Created more accessible Achieved record in our Sustainable mobility is not just about accessibility, increased security, reduced more frequent travel options for information for our communities Employee Engagement Survey what we do as a business but also how environmental impacts and created a our customers we operate. It’s the perfect intersection of more seamless integration of sustainable the sustainable cause, in terms of carbon travel modes – including pedestrian reduction, and the continued viability of the access, bike racks and access to the light business. And that’s why I like the term rail train project. “sustainable mobility” – because it’s at the core of the raison-d’être of VIA Rail. through an increase in seat capacity*, The new “In Your Community” section resulting in 62% employee engagement, which has grown by 11% since 2009 of our website provides information of an increase of 16% when compared upcoming maintenance and construction to 2011 *available seat miles activities on VIA Rail’s infrastructure 02 VIA RAIL CANADA SUSTAINABLE MOBILITY REPORT 2017 03 OUR BUSINESS Our key assets reflect the breadth of our business, from our stations and maintenance centers to the fleet of locomotives and train cars we operate, the passengers we serve, the VIA RAIL AT-A-GLANCE buildings we occupy and the employees who work for us. WHO WE ARE FREQUENCY VIA Rail operates Canada’s national passenger rail service on behalf of the Government of Canada. An independent Crown TRAIN DEPARTURES corporation established in 1977, VIA Rail provides a safe, cost-effective and environmentally responsible service from coast to coast in both official languages. The corporation operates close to 514 train departures weekly on a 12,500 km network, connecting over 400 Canadian communities. With 2,899 employees as of the end of the calendar year, VIA Rail carried 4.39 million passengers in 2017. 514 per week of which 89% of our trains depart on time WHERE WE OPERATE PASSENGERS EMPLOYEES FLEET PASSENGER REVENUES PER PASSENGER TRIPS ACTIVE EMPLOYEES AS OF THE END TRAIN CARS TRAIN ROUTE OF THE CALENDAR YEAR (IN AND OUT OF SERVICE) 77% Inter-City Travel 22% Long-Distance 1% Regional 2,899 428 77% EMPLOYEE DIVERSITY LOCOMOTIVES of passenger revenues are from inter-city Live Graph travel (in the Corridor) PASSENGER TRIPS PER TRAIN ROUTE 95% Inter-City Travel 4% Long-Distance 1% Regional 4.39 million 34% 73 Inter-City Travel Long-Distance covering 1.5 billion kilometres across of our employees are women, 11% are visible of which 71% have been rebuilt for improved Regional Canada of which: 95% is inter-city travel, minorities, 2% are people with disabilities and operational and environmental efficiency, to 95% 4% is long-distance and 1% is regional.

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