EtEechnical brochure nntteerr

Customer support line: 91 503 16 02 Transport information line: 012 metroligero-oeste.es

1. Railway systems 4

1.1 Light rail, a cosmopolitan transportation system 5

1.2 The advantages of cutting-edge transport 5

2. Oeste as a concessionary company 6

2.1 The concession 7

2.2 Shareholder structure 7

2.3 Chronology of historic milestones 9

3. The Metro Ligero Oeste network 10

3.1 MLO zone map 11

3.2 Integrated diagram of railway networks of the Autonomous Community of 12

3.3 Main features of the MLO network 13

4. Metro Ligero Oeste operating system 14

4.1 Operations 16

4.2 Rolling stock 20

4.3 Systems 24

4.4 Permanent fixtures 26

4.5 Marketing 28

4.6 Administration 29

4.7 Human resources 29

5. Certificates and distinctions awarded to Metro Ligero Oeste 30

5.1 Recognition of achievements 31 Railway systems Light rail evolved from the traditional to become a groundbreaking, user-friendly, green, extremely safe method of public transport.

ithin metropolitan railway systems, it is and INTERMODAL light rail that currently arouse most interest with w It allows passengers to link up easily with all the methods respect to their deployment in medium-sized cities with of transport in the Autonomous an average population density and metropolitan areas. during its operating hours from 6 a.m. to 1.30 a.m.

1.1 Light rail, a cosmopolitan transit PUNCTUAL system It avoids traffic congestion and saves time of looking for Light rail evolved from the traditional tram to become a parking space. Its transit signal priority also guarantees a groundbreaking, user-friendly, green, extremely safe timetable reliability. method of public transport. SAFE Light rail runs on a reserved but not exclusive track, enabling it to operate overground sharing traffic with For a substantial portion of the journey, it travels along a other vehicles. Although this reserved platform platform that is separated from road traffic, its operation separates it from private vehicles, it allows for is monitored and managed from a Central Control Centre level crossings with pedestrians and the rest of (CCC) and it is programmed to adapt its speed to the the traffic, fitting seamlessly into the city. The section it is running in. incorporation of new technologies enables it USER FRIENDLY to benefit from priority at traffic lights, to offer real time information and to offer greater The vehicles are adapted to ensure they are easy to passenger safety. access and safe, making them suitable for persons with reduced mobility, baby strollers and bicycles.

GREEN 1.2 The advantages of cutting-edge It does not emit gases and its direct contamination is very transport low. In figures, one single light rail train moves the same number of people as 170 private vehicles. INTEGRATED AFFORDABLE Designed to save space in cities and to improve quality of life, winning back space for pedestrians and public Passengers can use the Public Transport Pass of the transport. Autonomous Community of Madrid fare system whose prices are very reasonable.

5 Metro Ligero Oeste as a concessionary company In July 2006, the company was awarded the public works concession contract for a period of 30 years.

n July 2006, the company was awarded the public 2.2 Shareholder structure I works concession contract for a period of 30 years. MLO’s shareholder structure is comprised of three companies of recognised standing in their respective Since 2007, Metro Ligero Oeste (MLO) has been business areas: managing the operations of the entire light rail system in

the western area of Madrid.

2.1 The concession MLO is a concession awarded by the Autonomous Community of Madrid, which, since July 2007, has linked the municipalities of , Alcorcón, Pozuelo de Alarcón and Madrid up to the Metro, Suburban Rail and City and Intercity bus network managed and coordinated by the Regional Transport Consortium of Madrid.

In July 2006, the company was awarded the public Aberdeen - 56,70% works concession contract for the light rail lines between Colonia Jardín and the stations of (ML2) and • Aberdeen Asset Management is one of the world’s Colonia Jardín and Puerta de Boadilla (ML3) for a period largest investment companies. It has a significant of 30 years. global presence and the scale and expertise to help clients meet their investment goals. The MLO network is formed of two lines, with a total length of over 22 kilometres, 28 stops and a fleet of 27 • As a leading global asset manager, Aberdeen Standard vehicles. Investments is dedicated to creating long-term value for their clients. They offer a comprehensive range of Since July 2007, MLO has managed the operating investment solutions, as well as the very highest level (operations and maintenance) of the entire system: of service and support. works, facilities and rolling stock, employing a workforce of around 231 people. The project represented an initial investment in rolling stock, works, facilities, and technical and human resources of almost 673 million euros.

7 56,70% 23,30% 20,00%

Aberdeen OHL Concesiones Queenspoint Shareholder structure

ALEATICA - 23,30% QUEENSPOINT - 20% • ALEATICA is a new breed of transportation company. • A joint venture formed by Allianz and Denmark´s Its fit-for-purpose structure as a pure operator of pension fund Arbejdsmarkedets TillægsPension (ATP). transportation assets allows it to focus exclusively Queenspoint is a long term investment vehicle and asset on conceptualizing and operating roads and other manager which acquires, holds and actively operates transportation assets in and Latin America. middle market core infrastructure assets -in fields such as transport, energy, telecommunications, waste, water and others- largely under PPP contractual and risk allocation structures.

8 2.3 Cronología de hitos históricos

2004 August: Construction MM 2005 February: Construction OC 20 April: Bid publication 30 August: Company incorporation 25 June: Bid submission 15 September: Concession contract 2006 18 July: Award 12 December: Financing contract

May: End of construction 2007 27 July: Commercial service 19 April: 5 million users September: ISO 9K, 14K 5 December: 10 million users 2008 and OSHAS 18K certification

15 July: 15 million users 2009 September: ISO 27K certification 5 March: 20 million users October: Association with OHL October: diMLO launched in preventive management 2010 28 October: 25 million users November: UITP Award 28 May: 30 million users July: ISO/OSHAS recertification June: MLO takes over preventive maintenance October: OHL Health & Safety Award 2011 of permanent fixtures and rolling stock 27 January: 35 million users April: CRTM Award for the Promotion of March: Inauguration of Express Service Sustainable Mobility and Public Transport 2012 May: Activation of ‘Salida Oeste’ App October: 40 million users diMLO launched

January: Passenger Wi-Fi service November: Award for the best European June: 10 million km travelled 2013 Light Rail Operator of the year January: Award for the CSR educational project November: 3rd place in international II Awards for the Promotion of Sustainable Mobility tram drivers contest 2014 and Public Transport December: Award for three innovative initiatives in the 1st edition of the Innova Awards November: Excellence Award in Maintenance December: Most innovative enterprise 2015 Management 2015, in Infrastructure category in 2nd edition of the Innova Awards May: Launch of new website and MLO App October: Installation of USB charging 2016 June: 60 million users points inside vehicles

April: 65 million users September: Change maintenance vehicle 2017 27 July: MLO 10th anniversary fleet for electric cars

February: 70 million users December: Project for smart regulation 2018 November: 75 million users of platform lighting May: certified in conciliation, MLO is a AENOR certified us of the family responsible entity. Operational Railway Safety 2019 December: 83 millon users Management System.

Chronology of historic milestones

9

Since 2007, the public transport system of the Autonomous Community of Madrid has incorporated into its transit network 36 km of light rail divided into four lines.

lmost 200,000 people who live and work in the 3.1 MLO zone plan municipalities of Madrid, Boadilla del Monte, Since 2007, the public transport system of the Alcorcón and Pozuelo de Alarcón can use the A Autonomous Community of Madrid has incorporated into light rail network managed by MLO. its transit network 36 km of light rail divided into four lines. Since the month of July of that same year, MLO has Areas serviced ML2 managed two of them, linking the municipalities of Boadilla 1 Colonia Jardín del Monte, Alcorcón and Pozuelo de Alarcón up to the Metro, Suburban Rail and City and Intercity bus network 2 Quirón Hospital managed and coordinated by the Regional Transport 3 RTVE Consortium of Madrid. 4 La Finca Business Estate 5 Zoco de Pozuelo Shopping Centre 6 Somosaguas University Campus 7 Aravaca Renfe-Suburban Rail Station

Areas serviced ML3 1 Colonia Jardín 8 Ciudad de la Imagen / Carrefour 7 9 Kinépolis Leisure Centre 10 San Pablo CEU University 11 Ventorro del Cano and Prado del Espino Industrial Estates 12 Santander Group Financial Hub 6 13 Boadilla del Monte town centre

4 5

3 13

2

10 8 1

12 11 9

11 Colmenar Viejo Hospital Cotos Reyes Católicos Infanta Sofía Tres Cantos Puerto de Navacerrada Alcobendas - Manuel de Falla Cercedilla San Sebastián de los Reyes Los Molinos de Valdelasfuentes Marqués de la Valdavia La Moraleja Cantoblanco Universidad Collado Mediano Río Manzanar El Escorial Ronda de la Comunicación Alpedrete es Las Tablas A B1 B2 B3 C1 C2 E1 Las Zorreras Montecarmelo Palas de Rey Los Negrales San Yago Paco de María Tudor Lucía Río Villalba - Blasco Ibáñez Paco de Lucía Álvarez de Villaamil Mirasierra Tres Olivos Antonio Saura Galapagar-La Navata Arroyofresno Fuencarral Virgen del Cortijo T4 Fuencarral Valdebebas Aeropuerto T4 Ramón y Fuente de la Mora Herrera Oria Torrelodones Cajal Begoña Avda. de la Manoteras Barrio del Pilar Ilustración Chamartín Aeropuerto T1-T2-T3 Las Matas Pinar de Parque de Santa María Chamartín Chamartín Bambú Peñagrande San Lorenzo Duque de Feria de Pinar Pastrana Mar de Plaza Cristal Madrid Antonio Machado de Pío XII Tetuán Las Rozas Esperanza Majadahonda Santiago Alvarado Bernabéu El Barrial-C. C. Pozuelo Francos Rodríguez Concha Espina Arturo Soria Parque Nuevos Guadalajara Cuatro Juan Carlos I Ministerios Pozuelo Caminos Avda. de República Alcalá de - Argentina Cruz del Guzmán el El Capricho Vicente Aleixandre Rayo Alfonso XIII Universidad Meco Estación de Aravaca Aravaca Bueno Ríos La Garena Azuqueca Ciudad Alcalá de Henares Universitaria Islas Gregorio Parque de Soto del Filipinas Marañón las Avenidas Barrio de la Torre Henares Arias Alonso Avda. de Concepción Torrejón Cano América Diego de Ciudad de Ardoz León El Carmen Lineal Campus de Somosaguas Argüelles San Bernardo Río Manzanar Rubén Núñez Dario de Balboa San Estadio Dos Castillas Ventura Manuel García San Fernando Becerra Blas Metropolitano Rodríguez Noblejas es Colón Serrano Plaza de Las Bélgica Musas España Alonso Velázquez Barrio del Príncipe Pío Martínez La Almudena Puerto Pozuelo Oeste Noviciado Príncipe Pío Príncipe de Coslada Avda. de Coslada Central Gran Vía Vergara Somosaguas Santo O’Donnell Guadalajara Domingo San Fernando Jarama Infante Boadilla Somosaguas Sur Henares Don Luis Centro Ferial de Batán Ópera Banco de Prado del Rey Casa de Parque Siglo Nuevo Boadilla Puerta España Colonia de los Ángeles Campo del Retiro Hospital del XXI Mundo del Ángel Tirso de Molina Henares Prado del Sáinz de Baranda Prado de la Vega Alto de Madrid Río Puerta de Espino Puerta Antón Martín Extremadura Boadilla de Toledo Lavapiés Estación del Arte Ventorro del Cano José Isbert Acacias Montepríncipe Renfe Ciudad Ciudad de Colonia Jardín del Cine la Imagen Pirámides Menéndez Conde Artilleros A Pelayo de Casal Madrid Río Palos de Aviación Española la Frontera Valdebernardo Delicias Vicálvaro B1 Fanjul Méndez Nueva Álvaro San Cipriano Las Águilas Delicias B1 Eugenia Vista Plaza Elíptica Vicálvaro Puerta de Arganda B2 de Montijo Alegre - Buenos Aires Planetario Opañel Alto del Arenal Asamblea de Rivas-Urbanizaciones Madrid-Entrevías Miguel Hernández Rivas Futura San José de Valderas Doce de La Fortuna Octubre El Pozo Vallecas Joaquín Pan Bendito Santa Rivas Vaciamadrid Vilumbrales San Sierra de Guadalupe Eugenia La Peseta Hospital 12 Francisco de Octubre B2 Carabanchel Parque San Fermín- Río Manzanar Río Jarama Alcorcón Puerta del Sur Alto Alcorcón Central Lisboa Puente Alcocer Ciudad de los Ángeles Arganda del Rey San Nicasio es Parque Oeste Zarzaquemada Bajo-Cruce Las Suertes Universidad Leganés Villaverde Bajo Valdecarros San Cristóbal Rey Juan Carlos Las Retamas Leganés Central El Carrascal Villaverdeerde Alto SIMBOLOGÍA - Key Casa del San Cristóbal Reloj de los Ángeles Transbordo corto Hospital El Bercial A Metro interchange Móstoles-El Soto Severo Ochoa Julián Móstoles Central Besteiro Los Espartales San Cristóbal Industrial Transbordo largo Móstoles Parque Polvoranca Metro interchange El Casar with long walking distance Las Margaritas Juan de la Cierva Cambio de tren Getafe Centro B1 Change of train Hospital de Móstoles Getafe Central Metro Ligero La Serna Light Rail Alonso de Mendoza Manuela Malasaña Autobuses interurbanos Getafe Industrial Suburban buses Conservatorio Autobuses largo recorrido Fuenlabrada Arroyo Culebro B2 Interegional bus station Parque Fuenlabrada Hospital de Autobús Exprés Aeropuerto Europa Central Airport Express Bus Fuenlabrada Parque de los Getafe Sector 3 Terminal autobuses nocturnos Estados Night buses Line Terminal Estación de tren de largo recorrido Railway station

Aeropuerto / Airport Adolfo Suárez Madrid-Barajas Pza. de Toros Humanes Fanjul Julio Romero Pol. Industrial Parada y línea de Cercanías de Torres Ciudad de B3 Suburban railway station and line La Ballena Pinto A Zonas tarifarias Parla Jaime I Sur Jaime I Norte Fare area Estrella Polar Sur Estrella Polar Norte Parla Centro Bulevar Norte Venus Sur Venus Norte Iglesia Centro Tierra Sur Tierra Norte ATENCIÓN A LA TARIFA Bulevar Sur Validación a la SALIDA Avda. Sistema Solar PAY THE RIGHT FARE Reyes Católicos Isabel II Parque Ticket checked at the EXIT Parla Este Atención al cliente Customer Service Aparcamiento disuasorio gratuito LÍN E A METRO · METRO LINES C1 Free Park and Ride *Excepto días con evento Pinar de Chamartín - Valdecarros Circular Plaza Elíptica - La Fortuna *Except days with event Las Rosas - Hospital del Henares - Pitis Metrosur Aparcamiento disuasorio Ciempozuelos Río Jarama de pago Villaverde Alto - Moncloa Nuevos Ministerios - Aeropuerto Ópera - Príncipe Pío Paid Park and Ride Paco de Lucía - Arganda del Rey Argüelles - Pinar de Chamartín C2 Estacionamiento de bicicletas Bicycle parking Alameda de Osuna - Casa de Campo Hospital Infanta Sofía - Puerta del Sur Aranjuez Metro library

Espacio Histórico de Metro LÍN E A METRO LIGERO · LIGHT RAIL LINES Metro Historic Space

3.2. Integrated system of railway Objetos perdidos Pinar de Chamartín - Las Tablas Colonia Jardín - Puerta de Boadilla Lost and found Colonia Jardín - Estación de Aravaca Tranvía de Parla: línea circular networks of the Community of Madrid Productos oficiales Metro

RENFE-CERCANÍAS LÍN E A S D E FE RROCA RRI L · SUBURBAN RAILWAY LINES LÍLÍN E A METROMETRO ·· METRO LINES

Príncipe Pío - Atocha - Recoletos - Chamartín - Valdebebas - Aeropuerto T4 Pinar de Chamartín - Valdecarros Circular Plaza Elíptica - La Fortuna Guadalajara - Atocha - Recoletos - Chamartín Las Rosas - Cuatro Caminos Hospital del Henares - Pitis Metrosur Ver relación y horarios en www.crtm.es Villaverde Alto - Moncloa Nuevos Ministerios - Aeropuerto Aranjuez - Atocha - Sol - Chamartín - El Escorial Villaverde Alto - Moncloa Nuevos Ministerios - Aeropuerto Ópera - Príncipe Pío See at www.crtm.es Argüelles - Pinar de Chamartín Paco de Lucía - Arganda del Rey Parla -Atocha - Sol - Chamartín - Alcobendas - San Sebastián de los Reyes / Colmenar Viejo Argüelles - Pinar de Chamartín Alameda de Osuna - Casa de Campo Hospital Infanta Sofía - Puerta del Sur Móstoles-El Soto - Atocha - Fuenlabrada - Humanes Alcalá de Henares - Atocha - Recoletos - Chamartín - Príncipe Pío - Atocha - Chamartín - Fuente de la Mora LÍLÍN E A METROMETRO LIGEROLIGERO ·· LIGHTLIGHT RAILRAIL LINESLINES EDICIÓN marzo 2019 Atocha - Recoletos - Chamartín - Villalba - Cercedilla Cercedilla - Cotos Pinar de Chamartín - Las Tablas Colonia Jardín - Puerta de Boadilla March 2019 EDITION Tranvía de Parla: línea circular Villalba - Príncipe Pío - Atocha - Recoletos - Chamartín / Fuente de la Mora Colonia Jardín - Estación de Aravaca Tranvía de Parla: línea circular

RENFE-CERCANÍAS LÍLÍN E A S D E FE RROCA RRIILL ·· SUBURBAN RAILWAY LINES

Príncipe Pío - Atocha - Recoletos - Chamartín - Valdebebasaldebebas -- AeAerropuerto T4 Guadalajara - Atocha - Recoletos - Chamartín 12 Aranjuez - Atocha - Sol - Chamartín - El Escorial Parlaarla --Atocha - Sol - Chamartín - Alcobendas - San Sebastián de los Reyes / Colmenar Viejo Móstoles-El Soto - Atocha - Fuenlabrada - Humanes Alcalá de Henarreses -- Atocha - Recoletos - Chamartín - Príncipe Pío - Atocha - Chamartín - Fuente de la Mora Atocha - Recoletos - Chamartín - Villalba - Cerrcedillacedilla Cerrcedillacedilla -- CotosCotos Villalba - Príncipe Pío - Atocha - Recoletos - Chamartín / Fuente de la Mora Colmenar Viejo Hospital Cotos Reyes Católicos Infanta Sofía Tres Cantos Puerto de Navacerrada Baunatal Alcobendas - Manuel de Falla Cercedilla Universidad San Sebastián de los Reyes El Goloso Los Molinos de Comillas Valdelasfuentes Marqués de la Valdavia La Moraleja Collado Mediano Cantoblanco Universidad Río Manzanar 3.3 Main features of the MLO network El Escorial La Granja Ronda de la Comunicación Alpedrete es Las Tablas A B1 B2 B3 C1 C2 E1 The MLO network is formed of two lines: on the one hand, Las Zorreras Montecarmelo Palas de Rey Los Negrales San Yago Paco de María Tudor ML2, which links of the Metro to the municipality Pitis Lucía Río Jarama Villalba Mirasierra- Blasco Ibáñez of Pozuelo de Alarcón, has 13 stops from Colonia Jardín Paco de Lucía Álvarez de Villaamil Mirasierra Tres Olivos Antonio Saura Galapagar-La Navata Arroyofresno Fuencarral to Aravaca station and a length of 8.7 kilometres; and on Virgen del Cortijo Aeropuerto T4 Fuencarral Valdebebas Lacoma Aeropuerto T4 Ramón y Fuente de la Mora Herrera Oria Torrelodones Cajal Begoña the other, ML3, which runs between Colonia Jardín and Avda. de la Manoteras Barajas Barrio del Pilar Hortaleza Ilustración Chamartín Aeropuerto T1-T2-T3 Boadilla del Monte, and has 16 stations and a total length Las Matas Pinar de Parque de Santa María Chamartín Ventilla Chamartín Bambú Peñagrande San Lorenzo of 13.53 kilometres. Duque de Feria de Pinar Valdeacederas Pastrana Mar de Plaza Cristal Madrid Antonio Machado de Castilla Pío XII Tetuán Pinar del Rey Cuzco Canillas Las Rozas Estrecho Colombia Valdezarza Esperanza Majadahonda Santiago Alvarado Bernabéu All our stations can be easily accessed El Barrial-C. C. Pozuelo Francos Rodríguez Concha Espina Arturo Soria Parque Nuevos Guadalajara Cuatro Juan Carlos I Ministerios Alameda de Osuna Pozuelo Caminos Avda. de la Paz by people with reduced mobility República Argentina Cruz del Alcalá de Henares- Guzmán el El Capricho Vicente Aleixandre Rayo Alfonso XIII Universidad Meco Estación de Aravaca Aravaca Bueno Ríos Rosas La Garena Azuqueca Ciudad Prosperidad Alcalá de Henares Berna Universitaria Islas Gregorio Parque de Soto del Canal Cartagena Filipinas Marañón las Avenidas Barrio de la Torre Henares Suanzes Arias Alonso Avda. de Concepción Avenida de Europa Torrejón Iglesia Cano América Diego de Canillejas Moncloa Quevedo Ciudad de Ardoz León Ventas El Carmen Lineal Pueblo Nuevo Campus de Somosaguas Argüelles Bilbao Quintana San Bernardo Río Manzanar Rubén Núñez Ascao Dario de Balboa San Estadio Dos Castillas Ventura Lista Manuel García San Fernando Becerra Blas Metropolitano Rodríguez Noblejas es Tribunal Colón Serrano La Elipa Plaza de Simancas Las Bélgica Goya Musas España Alonso Velázquez Barrio del Príncipe Pío Martínez La Almudena Puerto Pozuelo Oeste Noviciado Príncipe Pío Príncipe de Coslada Chueca Alsacia Avda. de Coslada Central Casa de Campo Gran Vía Vergara Las Rosas Somosaguas Centro Santo O’Donnell Guadalajara La Rambla Domingo San Fernando Lago Retiro Ibiza Jarama Infante Boadilla Somosaguas Sur Recoletos Sol Sevilla Henares Don Luis Centro Ferial de Batán Ópera Banco de Prado del Rey Casa de Parque Siglo Nuevo Boadilla Puerta España Colonia de los Ángeles Campo del Retiro Hospital del XXI Mundo del Ángel Tirso de Molina Henares Prado del Sáinz de Baranda Prado de la Vega Alto de Madrid Río Puerta de Cantabria Espino Puerta Antón Martín Extremadura Boadilla de Toledo Lavapiés Estación del Arte Estrella Ventorro del Cano José Embajadores Cocheras Isbert Lucero Acacias Montepríncipe Atocha Renfe Vinateros Commencement of works February 2005 Retamares Ciudad Ciudad de Colonia Jardín del Cine la Imagen Pirámides Menéndez Conde Artilleros A Laguna Pelayo de Casal Pavones Campamento Madrid Río Palos de Aviación Española la Frontera Valdebernardo Empalme Carpetana Commissioning July 2007 Urgel Delicias Puente de Vallecas Cuatro Vientos Vicálvaro B1 Fanjul Méndez Nueva Numancia Aluche Oporto Álvaro San Cipriano Las Águilas Delicias Portazgo B1 Eugenia Vista Plaza Elíptica Vicálvaro Puerta de Arganda B2 de Montijo Alegre Arganzuela- Buenos Aires Length 8.63 km 13.53 km Carabanchel Planetario Opañel Usera Legazpi Alto del Arenal Asamblea de Rivas-Urbanizaciones Madrid-Entrevías Miguel Hernández Rivas Futura San José de Valderas Abrantes Doce de La Fortuna Octubre El Pozo Vallecas Joaquín Pan Bendito Almendrales Santa Rivas Vaciamadrid Stations or stops 13 (3 underground) 16 (2 underground) Vilumbrales San Sierra de Guadalupe Eugenia La Peseta Hospital 12 La Poveda Francisco de Octubre Villa de Vallecas B2 Carabanchel Orcasitas Parque San Fermín-Orcasur Río Manzanar Congosto Río Jarama Alcorcón Puerta del Sur Alto Alcorcón Central Lisboa Interchange stations 2 2 Puente Alcocer Ciudad de los Ángeles La Gavia Arganda del Rey San Nicasio es Parque Oeste Zarzaquemada Villaverde Bajo-Cruce Las Suertes Universidad Leganés Villaverde Bajo Valdecarros San Cristóbal Rey Juan Carlos Las Retamas Leganés Central El Carrascal Villaverdeerde Alto Casa del San Cristóbal Average distance between stops 720m 900m Reloj Villaverde Alto de los Ángeles Hospital El Bercial A Móstoles-El Soto Severo Ochoa Julián Móstoles Central Besteiro Los Espartales San Cristóbal Industrial Móstoles Parque Polvoranca El Casar Total route time 22,5 minutes 32 minutes Las Margaritas Pradillo Juan de la Cierva Getafe Centro B1 Hospital de Móstoles Getafe Central La Serna Maximum operating speed 50km/h (urban), 70km/h (suburban), 20km/h (pedestrian) Alonso de Mendoza Manuela Malasaña Getafe Industrial Conservatorio Loranca Fuenlabrada Arroyo Culebro B2 Parque Fuenlabrada Hospital de Europa Central Average commercial speed 23,01km/h 25,36km/h Fuenlabrada Parque de los Getafe Sector 3 Estados Vehicle availability at rush hour 10 13

Humanes Pza. de Toros Julio Romero Pol. Industrial de Torres Ciudad de Parla B3 La Ballena Frecuency at rush hour 6 minutes Pinto Parla Jaime I Sur Jaime I Norte Estrella Polar Sur Estrella Polar Norte Parla Centro Bulevar Norte Venus Sur Venus Norte Iglesia Centro Tierra Sur Tierra Norte Track gauge 1,435m

Bulevar Sur Avda. Sistema Solar Reyes Católicos Isabel II Parque Parla Este Valdemoro Standard platform width 7.8 0 m C1 Average platform length 45m

Ciempozuelos Río Jarama C2 Electrical service connections 3 Aranjuez

Structures 2 bridges and 8 tunnels 4 bridges and 5 tunnels

Traction substations 4 underground/ 1 surface 4 underground/ 3 surface

Longest tunnel length 1,150 m 880m

Road crossings 13 49

13 Metro Ligero Oeste Operating System The operating system includes the areas of operations, rolling stock and permanent fixtures.

LO is a company structured into five operating areas, centred directly on production, and two for Mission Msupport, which play a key role in the development To offer a safe, punctual, user-friendly, sustainable of the company. mobility service. Vision The General Management are supported by an Integrated To become a national benchmark in the passenger Management System, which enables them to monitor transportation industry and in sustainable business performance from different perspectives, mobility, standing out on account of its dedicated ensuring correct strategic decision-making. commitment to its stakeholders. Values The operating system (operations and maintenance) Professionalism, motivation, integrity, teamwork, is managed in its entirety by MLO: works, facilities and respect, pride in belonging to the organisation, the rolling stock and currently employs a workforce of around quest for excellence, stakeholder centricity, social 230 people. responsibility and compliance.

Organisational structure

Permanent Rolling Marketing Operations Systems fixtures stock

Regulatory compliance Administration Sustainable development

Data protection ■ Operating Areas ■ Management System Functions Quality ■ Support Areas Environment Human Resources Health and safety

Safety management system

General Management

15 4.1 Operations The Operations division employs around 129 people SAFETY (drivers, inspectors, CCP (Central Control Center) • Deployment of a Safety Management System (SMS) operators and customer service staff). that serves to monitor regular risk factors, to prevent or The scope of its management includes: mitigate them, and to guarantee a safe, reliable service. THE LINE • Definition and monitoring of a Self-Protection Plan that serves to manage potential emergency situations, TRANSPORT SERVICE PRODUCTION coordinating own and external support teams (fire- • Service planning fighters, police, etc.). • Driving and provision of the public transport service SURVEILLANCE • Inspection and fraud control Control of surveillance service provision • Training and continuous professional development for the corresponding operating positions • Preventive surveillance of facilities and their accesses • User surveillance and support for operating staff • Management of CCTV circuits • Collection and transportation of securities

CCC Control of the operating system and customer information • Traffic management and real-time information for customers • Remote control and surveillance of system operating mechanisms • Coordination of maintenance procedures • Incident management and coordination for service resumption

16 TOOLS - Pump wells and tunnel ventilation

The Central Control Centre (CCC) uses the following - Tunnel ventilation tools to perform its tasks: - Ticketing SCADA Supervision and control of the energy system. MANAGEMENT INDICATORS OAS Operation Assistance System: vehicle location and frequency management. • Availability (% of kilometres completed/ planned): CTC Centralised route and railway signalling control - 99.76% in 2019 system. • Punctuality (journeys without delays of over 1 minute): Communications (radiotelephony, interphone, public - 97.16% in 2019 address, telephony). • Accident rate (collisions):* UTC Road traffic light control. - Average since 2008: 4.0 accidents x 106 km CCTV Surveillance system. - Past 12 months: 3.12 accidents x 106 km SRC Station remote control including: * This indicator refers to collisions with third parties, in which it is important - Lifts to note that no serious injuries occurred in any of the cases and none - Escalators were the result of errors or transgressions by MLO drivers. - Fire detection

17 Workshops and depots

Storage Washing tunnel

Parking building

18 Maintenance workshop Service building

Office CCC – Central Control Centre

19 4.2 Rolling stock MLO employs a group of around 26 professionals who and braking with a deceleration of 3 m/s2 in the event of manage the integrated maintenance of 27 vehicles and an emergency stop. the workshop equipment located in the depots. All the vehicles are equipped with an Internet connection for mobile devices thanks to their Wi-Fi network and USB THE VEHICLES chargers. MLO vehicles belong to Alstom’s Citadis range, model TGA 302. THE DEPOTS This is a fully low-floor vehicle measuring 32 m long and with a capacity for more than 200 passengers. It has MLO depots have the facilities required to carry out the specific areas for persons with reduced mobility and 4 integrated maintenance of the vehicle fleet throughout its double and 2 single doors on either side. It can reach a useful life, including major inspections. maximum speed of 70 km/h, accelerating to 1.20 m/s2,

20 The most noteworthy elements of the facilities are: MANAGEMENT INDICATORS

• A washing tunnel • 99% fleet availability. • A sand hopper with a 30 mt silo • 98% fleet availability. • A wheel lathe • Lifting jacks • Overhead cranes • Train roof access platforms • An underside washing area

21 Body width Alstom Transport Modular construction

2.40m

13 12

10

9

8

11 A

1 Cab air-conditioning 6 2 Low voltage panel board

3 Traction converter

4 16 seats on each bogie 5

5 Motor cooling unit Trailer bogie 3 6 Passenger car air-conditioning system A 7 2 7 Double door with a clear width of 1.300 mm 1 8 Breaking resistor 4

9 Static converter and battery box

10 Pantograph Motor bogie B 11 Bogies accessible for maintenance B Motor 12 High speed circuit breaker

13 Lightning arrester

Motor

22 Alstom Transport

Model TGA 302

27 units (23 in commercial service, 2 in Total fleet planned reserve for operations and 2 in reserve for maintenance) Bogies 3 bogies (2 motors and 1 trailer NP) Modular components of the car body for collision safety and easy repair and replacement Type 100% low floor Easy exchange 20 km/h in platform shared with modules Speed pedestrians, 50 km/h in urban area and Complete cab module up to 70 km/h in suburban section Length 32,34 m Line geometric Capacity to climb inclines of up to 8% parameters Minimum curve radius 16 m in workshop

Skirt 13 Collision Full width 2,40 m protection 12 Skirt area Full height 3,20 m Access height 320 mm 10 Composition weight 40 tons Capacity 204 (54 seats and 4 pax/m2 standing) Supply voltage 750 V. 9

8

11 A

6

5

3 7 2

1 4

Ergonomic driver

workplace B

23 4.3 Systems The running of modern transit networks is based The Systems Maintenance division is responsible for on a core technological pillar where IT systems and providing technical support for all these systems and for communications play a key role. performing the following tasks for them: The communication systems and • Configuring and managing opera- networks that support MLO lines are ting systems, application and da- divided into: tabase servers, website servers, network architecture design and • Communications systems: they communication device administra- enable data, voice and video commu- tion. nications to be established between the Central Control Centre and the • Securing systems and different elements spread across the communications. line and the vehicles. • Analysing and developing or • Control systems: they comprise the deploying software solutions. supervision and control of all the • Dealing with hardware and facilities and vehicles of both lines. software queries and incident • Integrated ticketing systems in the troubleshooting. Regional Transport Consortium of The Systems Maintenance division Madrid system. employs a team of around 15 • Software packages and mana- professionals to perform all these gement applications required for activities: the operating procedures of Metro • Systems engineers and administrators, whose task Ligero Oeste. is the management and maintenance of the technical • Safety and recovery systems intended for service equipment, systems and communications in place. maintenance and contingency and recovery plans both • A software development analyst-programmer, whose for data as well as for systems in the case of incidents. task is application development and deployment. • Systems technicians and operators, whose task is the maintenance of the technical equipment, systems and communications in place in the DPCs (Data Processing Centres) of the Central Control Centre, the line technical rooms and office and customer service workstations.

MANAGEMENT INDICATORS

The indicators that measure the efficiency of the department are based on the availability of the critical systems with the following breakdown: • Essential communications: - Required limit of 99.98% - Availability achieved in 2018: 99.99% • Control and communications equipment and Central Control Center system.: - Required limit of 99.00% - Availability achieved in 2018: 99.87% • Ticketing, sales, validation and oversight equipment: - Required limit of 98.50% - Availability achieved in 2018: 99.73%

24 25 4.4 Permanent fixtures MLO employs a team of around 43 professionals in a • A fire protection system in all MLO technical rooms, variety of areas, track, electrification and signalling, who air-conditioning systems, forced ventilation in tunnels, carry out the maintenance of the entire infrastructure as pump wells and rescue systems, as well as generator well as the engineering of all the modifications. sets and uninterruptible power supply systems form part of the action area of the permanent fixture The MLO system consists of: department. • 22.4 km of double track with grooved embedded rail • The OAS (Operation Assistance System) informs on an accessible concrete platform. A jacketed rail the control room of the position of the entire fleet, system. guaranteeing compliance with scheduled frequency • 24 stops with 45 metre-platforms, exclusive lighting in addition to recalculating frequencies should any and a covered shelter. incidents occur. • Three underground stations and one in a cutting and two terminal interchange stations. INNOVATION

• 750 VCC electrification with tram catenary integrated In conjunction with Alstom, the signalling system into the urban areas it operates in. manufacturer, the department develops the SIDI • 12 traction substations with an installed traction power software tool for the monitoring and remote maintenance of 12 MW and 18 transformation centres that form two of the 6 interlocking machine rooms that form part of the interconnection rings, respectively. signalling system. Engineering and joint development of the SCADA systems, integrating all the remote systems • 62 road junctions to regulate vehicle and light rail traffic, into Siemens’ SCADA WINcc Open Architecture, which as well as pedestrian crossings, which give transit allows the equipment in all the technical rooms to be priority to light rail over road traffic. accessed directly and a large portion of incidents to be • A railway signalling system that guarantees the traffic solved without the need for onsite technical assistance. safety of light rail vehicles through the use of audio These new developments will make current systems frequency track circuits and electro-hydraulic point even smarter, for example, the Tunnel and Platform motors. Smart Lighting Control (CEIPT) and the Tunnel Ventilation Control System (SCVT), which will be used to manage

26 air quality and temperature in stations and tunnels and to configure ventilation in the event of a fire. The power consumption of the entire network is also managed in real time ensuring its optimisation.

MANAGEMENT INDICATORS

In 2018, the incidents attributed to Permanent Fixtures affecting operations accounted for a monthly average for all journeys of only 0.6 min. delay/ month and 9.1 km lost/ month.

27 4.5 Marketing WEB MLO • Customer service www.metroligero-oeste.es • Market analysis • Communications and promotion • Public relations • Corporate Social Responsibility

MANAGEMENT INDICATORS

• A total of 465 complaints were recorded in 2019, 4% APP MLO less than the average of recent years. Real time service information • An average response time of 4 days in 2019 for complaints and suggestions received from our users.

Technological innovation at the service of users

MLO makes a firm commitment to MLO PROFILES cutting-edge technology and smart (http://Facebook.com/MLOeste) mobility in cities. (http://www.twitter.com/MLOeste) (http://www.flickr.com/photos/mlooeste/)

(http://www.youtube.com/MLOoeste) • Real-time information (App and website) • Public Transport Pass (PTP) (http://www.instagram.com/metroligerooeste/)

• Multi-Card (http://www.linkedin.com/company/metro-ligero-oeste-s-a-)

CORPORATE BLOG www.blog.metroligero-oeste.es

REAL-TIME INFORMATION DISPLAY SCREENS Real time service information

28 4.6 Administration 4.7 Human Resources • Financial • Staff • Accounting • Health and safety • Legal and insurance • Internal regulations • General services The MLO workforce comprises approximately 230 members of staff with a young, skilled profile. The Administration and Oversight division is responsible for: Key aspects: • Performing and executing all the tasks resulting from the • The firm commitment of MLO to professional budgetary, economic, administrative and accounting development. management of MLO, analysing on a monthly basis the • The creation of an Internal Health Promotion Plan, results obtained and making the necessary budget ad- guaranteeing the health and safety of employees and justments for the purpose of ensuring that the company’s users. equity position is sound and that the business is profitable for its shareholders. • The Health and Safety Management System, started up in 2007/8, has adapted its procedures to the • Providing the necessary support for the other MLO technical specifications of OHSAS 18001, achieving departments, overseeing the appropriate provision of the certificate one year after the business began. goods, services and economic resources requested by these departments so that they can perform their tasks properly and always complying with valid tax, MANAGEMENT INDICATORS commercial, legal and accounting obligations. • In 2019, our employees received more than 5.530 • Monitoring personal accidents and acts of vandalism hours of professional development, rated with a grade that occur on the facilities. of over 9 out of 10. • Providing the company with communal services, such as a cafeteria, cleaning, courier services, etc.

29 Certificates and distinctions awarded to Metro Ligero Oeste Firmly committed to ongoing improvement: new Family- Friendly Enterprise and Operating Railway Safety certificates incorporated into our Integrated Management System.

5.1 Recognition of achievements Recognitions vouch for our commitment, rewarding aspects as important as customer satisfaction and environmental sustainability. We strive every day to strengthen our commitment to our stakeholders, good governance and environmental sustainability. On this basis, we are firmly committed to improving our Integrated Management System, including new Family-Friendly Enterprise and Operating Railway Safety certificates. In the distinctions section, MLO has also received: • The Award for the Best Global Light Rail Initiatives (International Light Rail and Tram Conference – October 2010). • The Award for the Promotion of Public Transport and Sustainable Mobility presented by the Autonomous Community of Madrid 2012 (Regional Transport Consortium of Madrid for the MLO Marketing and Communication Team). • The Award for the Best European Light Rail Operator of the Year (Annual Rail Awards - November 2013). • The III Tria Railway RD Award for Young Railway Engineers (Spanish Railway Foundation - April 2015). • The Award for Excellence in Maintenance Management, Infrastructure Category - PRISMA 3 (Sisteplant - November 2015).

31 Design, layout and production: derepente madrid Legal deposit: M-30293-2017

This publication was printed on recycled paper that was made using chlorine-free processes and that has received FSC 100% recycled certication. Customer support line: 91 503 16 02 Transport information line: 012 metroligero-oeste.es