Operation Manual

March 8, 2018

1.5.4 Operation Manual

VKI Publication #100308-001 2

Eccellenza Touch

Fax: 1 Fax: Technical Support: 1 VKI Technologies © 201 © Technologies VKI Copyright: Technical Support: [email protected] [email protected] Service: Customer Email www.vkitech.com Web 1 Service: Customer 450- Local: Phone Canada, J3Y 8Y7 St rue, 3200 2e Technologies VKI Information: Contact atsite the URL: following To view and download other equipment documentation, visit the "Documentation" section of our web non of the use to modifications unauthorized thisuse equipment, of improper incorrect or resulting from damages or injuries for responsible pu this in contained information of any for misinterpretation notresponsible is Technologies VKI publication. this or to omissions inaccuracies for liability no accepts Technologies VKI publication, this together putting taken was care theutmost Although Disclaimer: Operation Manual written p withoutwritten the in anyformat modified or published information Technologies contentsThe and publication of ofVKI this are property VKI Technologies reserves the right to change the specifications to the equipment, and to modify the information contained in contained to the information and modify to the equipment, the specifications change to the right reserves Technologies VKI at any time and without prior notification to the purchaser of this equi this of the purchaser to notification prior without at and anytime - Hubert, Québec, Site

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of this equipment. Keep this manual in a safe place for future reference. for future place a safe in this Keep manual equipment. this of proceeding before manual instruction this read Carefully 8

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ermission of VKI Technologies of VKI ermission

pment. All rights are reserved. are rights All pment.

tallation of the equipment. the equipment. of tallation . No part of this publication can be reproduced, reused, reproduced, be can ofpublication this part No . . .

with the installation and operation and operation installation the with blication. blication.

VKI Publication # Publication VKI VKI Technologies is not not is Technologies VKI

the equipment, the equipment, this publication publication this 100308

- 001

3 Table of Contents

6 8 8 8 8 5 9 5 18 18 18 18 25 26 33 38 38 39 14 16 18 18 26 27 29 32 32 34 35 35 36 38 38 40 11 15 17 33 38 10 11 12 13 13 14 18 18 21 25 27 12 19 23 23 Eccellenza Touch Eccellenza ......

......

..9 ......

......

(Waste Chute) ......

......

Exterior Interior

......

e ......

......

001 ......

...... -

......

List Overview

......

...... INs for Operator the and Administrator ......

......

100308 ...... Configuring Equipment the Setting up the Equipment SafetyInformation & Equipment Specifications

uch Screen Menu Tabs

- nu Drop- - - - Waste Management Language ofUnits Measure Date and Tim

Installation Regional Current Status Fault Codes Logs Info System Event Deactivation Sub Exiting the Setup Counters Beverages Tab Ingredients Tab Emailing Data or Saving it to a USB Drive Flash Me Change P Setting the Date and Time Water Levels Gram Throws Beverages Notifications Selecting and Dispensing a Beverage Adjusting the Coffee Dispenser Divider System Status System Settings General ...... Dashboard Clearing Error and Reminder Messages and Reminder Error Clearing Screen Report Status System System Configuration the Accessing Structure Menu Programming Initial Adjustments Initial The To Dispensers Bean Coffee the Filling Dispensers Powder the Filling Temperature Water Checking Counter Seal Counter - Overview Equipment - Overview Equipment Precautions Installation Connection Water Filter Water Equipment the Starting Specifications Capacities Dimensions Equipment Dimensions Installation Unpacking Safety Symbols Safety and Precautions Safeguards Important VKI Publication # Section 3 Section 2 Table of Table Contents Section 1 4

Table of Contents 7 Section 6 Section 5 Section Sect Operation Manual

ion 4 ion System Status Sc Main Screen Miscellaneous Every 3 Years 10,000 Every 1 Every Care Daily Maintenance Security Setup Network Vendi Power Settings Notifications SMTP WIFI Tab Devices Water Hot Pricing Exceptions for Price the Adjusting Price Base the Setting Tab Beverages Tab General Saving Energy Delay Dim Auto Manual Menu Operations Operator Administrator Calibration Brewing Water Recipes Ingredients Beverages Disabling Beverages

Miscellaneous Components Miscellaneous System Water System Powder System Coffee Level Powder Calibrate Filter Remove Position Home Wiper Rinse Brewer Rinse Powder Temperature Water Decaf for Configuring Defaults Restore Mode Gourmet Coffees Setting Beverage Default Strength and Size Cup Setting Specialty Beverages Specialty Setting Disabling “Press & Hold” Hot Water Hot Hold” & “Press Disabling - - - -

ng ......

Product Warranty Information Warranty Product Firmware Updating Messages and Reminder Error and Maintenance Care ...... -

2 Weeks ......

......

(Coin Acceptor Cashless) & ......

...... Activation

......

...... Months 12 or Cycles ......

......

...... reen

......

VKI Publication # Publication VKI 100308

105 107 100 -

001 99 97 61 47 98 98 97 97 42 99 89 84 54 97 96 89 76 54 53 52 49 48 43 42 94 90 89 87 85 83 82 77 75 72 67 62 51 47 91 63 61 82 95 91 90 90 89 64 61 58 57 74 72 67

5 Section 1 - Safety Information & Equipment Specifications

. Touch 1 ipment Eccellenza Eccellenza safety information

e and operation of this equ ECTION ECTION

this publication:

that you read and understand th

out ough r

important to To us. avoid personalor injury damageto the equipment

& Equipment Specifications Equipment & Indicates important an note or useful tip. Indicates potential a safety risk,risk or a of damageto equipment and/or its surroundings. Indicates important information that must be understood before proceeding. Indicates electrical an shock hazard.

extremely

001 - 100308

outlinedthe in installation with this section proceeding before The following symbols are used th are symbols The following and its surrounding areas, it is imperative areas, its and surrounding Your safety is Yoursafety Safety Symbols VKI Publication #

SafetyInformation 6

Section 1 - Safety Information & Equipment Specifications Operation Manual

Important Safeguards and Precautions                 

Keep hands clear of the dispensing area dispensing the of clear hands Keep dispensed are extremely hot and can cause severe burns. severe can cause and hot extremely are dispensed Leave a This not theDo install equipment in an area where water spray present. is a stable location, a stable anotherselect installation location. Do notDo immerse equipment, this both easily accessible. are switch power main plug the and so wall the that be positioned must equipment This the serial number decal. number serial the t connect not Do of 100psi. of mainThe water supplypressure must between be a minimum 20psi and a of maximum 5°C tem with ambient an location a in installed be must equipment This Installation and servicing thisof equipment must equipmentthis must installation of The This Always Never If the service cord damaged, is Never not anDo use electrical cord extension poweror bar. of of circumstances protectionfor your and fromavailable distributor theyour or manufacturer of equipment. this th use never and equipment. may resultit are in personal There injury. nouser personnel electricalfederal and plumbing codes. resulting in personal injury. - th 35°C (40°F equipment equipment is

circumvent disconnect disconnect

switch the power off and disconnect the service cord when cleaning the interior interior the cleaning when cord service the disconnect and off power the switch minimum of 2" (5cm) equipment

. Do not attempt to install or service attempt or install not to . Do

. -

95°F).

is designedis indoor for ONLY use mus is his equipment his

th the safety features incorporated into the equipment. They are there equipment . Components inside th inside Components . t be installed be t securely alevel on does Ifnot it surface. appear be to is

equipment

should never be disabled or bypassed under any bypassed or disabled be never should

of spaceof allaround this for properequipment ventilation if the service cord damaged. is

to a voltage supply other than the voltage indicated on

or any part of this equipment this part of any or it must be replaced with a new service cord service a new with replaced be must it

from cord, service the wall the on outlet pulling by

comply with with comply

at the front th of is

this equipment if you are not are qualified as equipmentthis ifyou

equipment and must never must and

all only be performed by qualified by qualified performed be only

municipal, state/provincial,municipal, and

serviceable parts inside the

is can cause electrical shock

, equipment in liquid. in

be installed outdoors. installed be VKI Publication Publication VKI

perature between

. Liquids being being Liquids #100308

that isthat

- 001

7 Section 1 - Safety Information & Equipment Specifications

(including (including

. as they will Eccellenza Touch Eccellenza

. Unapproved the water in the the in water the

/listings can result in serious serious in result can equipment

/or further damage to the to the /or damage further th and its surroundings

certifications of asmay there sharp be edgeson some safety

anyof its components - surfaces surfaces or

rmanently. Use mild cleaning products, such as such mild products, cleaning rmanently. Use equipment

manufacturer replacement parts

may be extremelyand hot can causesevere burns. all warranties and

s void based cleaners on the -

ents that can cause cuts. cause can that ents allow children to access this equipment. They are not aware of the potential ofthe potential are aware They not accessequipment. allowthis to children lean on, push or shake the as there equipment is a risk that it can tip or fall, or use ammonia

personal injury and/or damage to the equipment , and fire) of risk a Unauthorized modifications made to this equipment

001 - dangers exist. that dangers hazard. a shock creating components contact electrical and overflow to cause water dish soap. become discolored and/or damaged pe replacement parts can result in personal and in injury, result can fire replacement parts equipment. To prevent electrical shock, remove all jewelry (rings, watches, etc.) when servicing th servicing when watches, etc.) (rings, jewelry remove all shock, electrical To prevent compon equipment removed. panel rear the with equipment the Do not operate tank and the tankcomponents equipment original only Use Donot Never Do not Use caution when servicing the water tank water the servicing when caution Use Use caution whenworking inside th 100308         VKI Publication #

Section 1 - Safety Information & Equipment Specifications Operation Manual

Installation Dimensions Equipment Dimensions Capacities Specifications Depth Width Height Depth Width Height Bin Waste Tank Water Hopper Powder Hopper Powder Hopper Powder Hopper Coffee Hopper Coffee Listings Certifications & Protection Circuit Overflow Protection Heater Protection Temperature Brew Time Heating Control Temperature Sizes Cup Weight Wattage Heater Rating Voltage

: : : : : :

Eccellenza Touch programming, as the "Carafe" option is not currently available. not currently optionis "Carafe" as the programming, Touch Eccellenza in the and settings feature the to Carafe references any disregard Please manual. in this used examples the from differ may equipment the used in actual products The only. purposes example are for beverages and products powder blends, coffee to this manual in made references Any

2 1

3 2 1

Approximately litres (1 gallon)3.8 1000 grams 1000 1000 or 1000 grams (2.2 or 1000 grams (2.2 20.25" 20.0" 28.0" 2 2 34.5"

Yes Yes Yes 198 20 Probe Electronic 8 7 1 120 Volts AC @ 60hz 2 4 - 6 3

oz, 10 oz, .5" .0"

00 Watts00

6 13 minutes after install lbs

°F (9 °F 5

grams (2 grams (2 grams 0 5

(56 cm) (56 cm) (71 (57 cm) (57 (61 cm) (88

0 (51 cm) (51 (34.5 kg) grams (1.5 lbs)

- grams (3 lbs) oz, 12 oz, 2

cm) °C)

(2.25 lbs)

.2 .2

- 25 oz 5 5 5 5

lbs) lbs) lbs) lbs)

cups (10

(120 Volt Model) with partition at center with partition at center with at rightpartition side

with right partition at side

- oz)

VKI Publication Publication VKI

#100308

001

9 Section 2 - Setting Up the Equipment

2 and

. Eccellenza Touch Eccellenza

driver sign driver ECTION ECTION

S logies. pen thepen flaps onof the top the box o ,

. Damages during shipping must be claimed with

(A). the damage

e trapson the outside ofthe box the carrier, not and with Techno VKI Prior to signingthe for delivery, check the shipping carton for damage. Indicate damage any delivery the on slip have and delivery the acknowledg

001 - Remove the two foam supports (C). supports foam two the Remove Lift the box over the machineover (D) and box remove the four the Lift corner supports (E). Cut the s the Cut Liftthe top carton and the remove cup stand it in (B) is stored assembly that remove the floor liner floor the remove the Equipment the

100308 3. 4. 1. 2. up Unpacking VKI Publication #

Setting 10

Section 2 - Setting Up the Equipment Operation Manual

Counter Seal Counter on top of the provided counter seal. counter provided the of top on NSF with comply to order In 7. 6. 5. 8.

Remove Remove the cup stand assembly stand cup the place it it place theWith help acolleague,of lift coffeethe maker all that fourEnsure levelers are installed Removekeys the from the cupstand

onto a workbench or cabinet. cabinet. or workbench a onto the blue the the packaging to reduce the risk of damage to to levelers. the damage of the risk reduce to packaging the shipped. or transported be must equipment the in case material packaging all Keep occur may unit the to damage and/or injury personal and serious of the machine, weight the to support designed not is It door. NOT DO

shipping tape shipping lift the coffee maker by placing your hand underneath the front front the hand underneath placing your by maker coffee the lift W hen transporting the unit for installation, leave it on the base of of base on the it leave for installation, unit the transporting hen Certification

onto the front door.



and protective film film protective and requirements, the Eccellenza Touch be must

 Do Do

and and

not attempt to lift the machine by yourself. the machine lift to attempt not underneath the machine. the underneath

the small tubing brush brush small tubing the off off base the of packagingthe (F) and 

from the outside of the machine. the of outside the from .

VKI Publication # Publication VKI

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then i then and ,

100308 installed nstall nstall

001

Section 2 - Setting Up the Equipment 11

Eccellenza Touch Eccellenza

Lock

Dispensers Coffee Bean *With Waste*With Bin Removed USB Port Brewer

Cup Stand Cup Bean Grinder Bean

*With Waste*With Bin Removed

Powder Powder

1 2 3 Floor Tray Dispensers

Bin Powder Whippers Powder Waste

Dispensers HMI

Cup Stand Cup 1 2 1 (Touch Screen) Interior Exterior

Coffee Bean

001 - LEDs Powder Powder 1 2 3 2 1 100308 Dispensers

Lock quipment Overview - E EquipmentOverview - VKI Publication # 12

Section 2 - Setting Up the Equipment Operation Manual

Water Connection Installation

Precautions

in the event water supply to brewing equipment must be shut off shut be must equipment brewing to supply water event the in ports. ventilation equipment's must be installed onto each individual equipment unit equipment individual each onto installed be must - in a separate coolers), water (including unit one than more multi For shut to Accessibility and regulations. codes these with comply and to research to sole the is It responsibility and regulations. codes and federal of the installer state/provincial local, all with comply must equipment this of Installation hoppers. product the fill openand to the equipment above room ample Leave hose and water fitting plumbing the for the of equipment at rear the room Leave the of be must they If source. apower to equipment this when connecting bars and power cords extension using Avoid machine the of bottom the at (legs) levelers E outlet/circuit. same on the equipment other install on a dedicated be must installed equipment This regulations. and codes these with comply to and research the is It regulations. and codes federal and state/provincial local, all with comply must equipment this of Installation outdoors never and only use must indoor for designed is equipment This recommended by VKI Technologies) VKI by recommended not is beused (this and must avoided the equipment is equipment level the that nsure

. ventilation for adequate as as well ,

- . water conduit is supplying water to to water supplying is conduit water main the whereby locations unit

- heavy duty heavy off valve(s) must be provided and explained to customer customer to and explained provided be must valve(s) off the use of an of use the

type a minimum with type extension cord or power bar bar or power cord extension and stable sole responsibility of the installer

Also, do not block any of the any the of do block not Also, . This is done by adjusting the the adjusting is doneby . This 15 amp outlet. Do not not Do amp outlet. 15

rating of 15 15 of Amps rating

VKI Publication # Publication VKI line shut off valve

be installed installed be cannot be be cannot .

to to 100308

, - 001

Section 2 - Setting Up the Equipment 13

. Eccellenza Touch Eccellenza

the machine, on the ollow the most odors present in in present odors most s

" position. "

you must refer to the water filter manufacturer's installation installation manufacturer's filter water the to refer must you ch for the Eccellenza Touch is located at the rear of rear the at is located Touch Eccellenza the for ch

the amount of particles entering the water tank. tank. water the entering ofparticles amount the s When the filter is installed or replaced,sure makewrite to installation the date in the provided area the on filter cartridge. Always f manufacturer’s recommendations for filter replacement intervals

001 -

100308 When installing a water filter, filter, water a When installing instructions. The main power swit main power The

water, and reduce side.right " the to switch power the toggle ON, power the To switch We recommend the a high useWe quality of water recommend which eliminate filter The Eccellenza Touch now goes through a quick initialization process, after which, it is ready t it is ready which, after process, through a quick initialization goes now The Touch Eccellenza be used. Starting the the Equipment Starting Water Filter

VKI Publication # 14

Section 2 - Setting Up the Equipment Operation Manual

The The Selecting and Dispensing aBeverage Touch 1. 6. 2. 4. 5. 3.

         

Screen delicious delicious your and or enjoy cup mug your Remove Place your cup or mug on the cup stand at the bottom of the door. the of at bottom the stand cup onthe cup mug or your Place Swipe to the left or to the right on the screen to select the type beverageof des Chose the cup size and the strength (if applicable) for the beverage the for that youselected. (if applicable) the and strength cup size the Chose selected. Press the ' Select the optionsspecific or ingredients

Vending Price and Credit information (if applicable) information Credit and Price Vending - Start button area selection Strength area size selection Cup WaterHot option - Shows available product types and what is currently selected (in this case, House Blend) - list beverage Available Shows currently selected product (in this case, Coffee) Selection Language

swipe upor down to change selection.

Start '

button to begin the brewing or dispensing cycle. dispensing or brewing the to begin button

begins beverage preparation cycle

(secondary)

- 

or right to change selection change to right or left swipe also displays the cup sizevalue, ifenabled 



can be set for French for set be can

 

desir

ed for the beverage type that

beverage!

Spanish

VKI Publication # Publication VKI

 

 was 100308 ired.

initially initially

- 001

Section 2 - Setting Up the Equipment 15

Eccellenza Touch Eccellenza the

. ) 4 6

Colombian

make few a vends until reconfigure the coffee or exampleor purposes see page see (

Coffee 2

. are f

Coffee 2Coffee - We recommend you use the use recommendWe you the

, , these errors will clear automatically

lid towards the left, fill the dispenser the dispenser the fill left, towards lid

During this you time, may notice

configured as follows: -

it in the 'Setup' menu

Coffee 1 (bolder blend) lid towards the right, fill the dispenser the dispenser the fill right, towards lid side left right sideright

omes pre omes re completelyyou empty, to need a

French Roast French

- related errors on the screen - screen the on errors related dispenser, dispenser, lift the dispenser, dispenser, lift the

- Coffee 1 ingredient referencesmade in this manual dispenser only.The actual productsused in the equipmentmay differ from If the dispensers the dispensers are properly primed. once the dispenser is primed. Any examples usedthis in manual Should you prefer different a configuration,you can dispensers blend and names Do NOT packcoffee the beans into the dispensers! The Eccellenza Touch c of the two coffee blends in the Coffee 1 dispenser 1 Coffee in the blends coffee two of the

001 - To fill the Coffee 1 bolde To fill the Coffee 2 with the desiredcoffee and beans, then close the lid. with the desiredcoffee and beans, then close the lid.

100308 1. 2. Fillingthe Coffee Bean Dispensers VKI Publication #

Section 2 - Setting Up the Equipment Operation Manual

Adjusting the Coffee Dispenser Divider coffee bean dispenser.coffee for To reconfigure the coffee bean dispensers: bean coffee the reconfigure To for The coffee dispenser in the Eccellenza Touch can be reconfigured to increase the bean capacity by Coffee by 1 Coffee 2). This is accomplished by changing the position of the center divider inside the inside divider center the of position the changing by is accomplished This 2). Coffee 1. 4. 3. 2.

By By Close the lid assembly the Close locking divider the new in its position. lid. Slide the divider towards the right side, making certain it engages with the rear lid. Lift the complete coffee l default, the coffee bean is dispenser configured with divider the in

approximately 35% approximately

id until assembly dividerthe disengages from rear the of the

(note, however, that doing so decreases

VKI Publication # Publication VKI

the bean capacity capacity bean the the center. 100308 of the

- 001

Section 2 - Setting Up the Equipment 17

. Eccellenza Touch Eccellenza the

install the - , if required

. Once filled, re Once. filled, are example for purposes

need to makeneed to few a vends unti

removethe individual lid fill and 'll lid, lid,

these errors will clear automatically

During this you time, may notice

proceed the to next dispenser powder

configured as follows: -

and .

main

Vanilla

* omes pre omes

Milk Hot Chocolate Hot French , lift the s, lift the

re completelyyou empty, - - – powder into the dispensers!

a 3 Powder

related errors on the screen - screen the on errors related -

Powder 1 1 Powder Powder 2 2 Powder Powder 3 3 Powder dispenserwith the desired powder product

back dispenser onto the 2 ingredient referencesmade in this manual Powder

dispenser only.The actual productsused in the equipmentmay differ from If the dispensers the dispensers are properly primed. once the dispenser is primed. Any examples usedthis in manual Do NOT pack the *Do NOTcoffee use whitener insteadit of milk as may create blockagesin the whipper system! The Eccellenza Touch c

respective respective

1 001 - To fillthe powder dispenser the the individual lid Powder

100308 5. Filling the Powder Dispensers Powder the Filling VKI Publication #

Section 2 - Setting Up the Equipment Operation Manual

Initial Adjustments Checking Water Temperature Change PINs for the Operator and Administrator Notifications Beverages Gram Throws Levels Water Date the and Time Setting To To The has collected and when reports are sent to the operator theof equipment. the beverage counters, setting the Energy Savings features, counters, counters, provide to configured can be Touch Eccellenza The Beverage areoptions set in beverage possible. delivers equipment the that ensures Calibration equipment. the in using be You alsowill need to calibrate the gram throws for the coffee blends and powder types you will and strengths) enabled strengths) and preset is Touch Eccellenza The in adjusted are settings Product E To prevent unauthorized access to the Eccellenza Touch programming, w programming, Touch Eccellenza the to access unauthorized prevent To bin. The m The bin. initialization checkTo the current water levels can The Eccellenza Touch is factory preset to only Both Both Administrator. change the you default (Personal PIN IdentificationNumbers)that for both the and Operator nter the set up configure

date and time and date PIN numbers can be changed in the 'Security the in be changed can numbers PIN

faults achine will display the water temperature in the lower center theof screen re during

the '

and messages and

be be of the machine and set the correct date and time. This is necessary N

settings in found are otifications fine water . -

tuned in the 'Setup' menu menu 'Setup' the in tuned

the

temperature in the hot water tank, remove and re- , etc. ' feature with all with ' Setup the

' Setup '

, go, the to beverages and beverage options (such as cup sizes sizes cup as (such options beverage theof and beverages menu menu

the '

menu menu '

Gener ( see page 6 see page

dispense 8 dispense ' ( ' menu Network al Settings see page (

see page notifications 1 ( ) see page page see . - ' menu ' menu

oz 6

6 ' 1

, 10 , menu menu tracking data that the equipment equipment the that data tracking 1 ) . )

about usage and consumption, and usage consumption, about - ( oz see page see page 84 ( , and 12 and , see page ) .

VKI Publication # Publication VKI e highly recommend highly e 5 -

4 oz cups sizes. cups oz 38 ) install waste the . the best tasting

) .

when 100308

using

The - 001

Section 2 - Setting Up the Equipment 19

" in 3

Eccellenza Touch Eccellenza

". level low #2 Powder location the on machine's

Messages are stacked in the order in which they which they in order the in stacked are Messages

mple below, the message reads " reads message the below, mple

The following symbolis to used identify "touch" a touch screen.

001 essage box to view more details about the message and the steps required to rectify to rectify required steps the and message the about details more view to box essage -

100308 Tap the m the Tap issue. the However, in our example, there are three messages present, as indicated by the number " number the by indicated as present, messages three are there example, our in However, box. message the of corner right upper the occur. Should an error or reminder message be triggered, the error or message is displayed at the thedisplayed ator error error the an message beShould triggered, is message or reminder exa the In screen. of the left lower Clearing Error and Reminder Messages VKI Publication # 20

Section 2 - Setting Up the Equipment Operation Manual

dispenser liddispenser and refill the dispenser. be refilled. must and low Open running is the powder dispenser 2' 'Powder the case, this In dispenser, tap the 'X' to close this window without clearing the message. Once done, tap the checkmark to clear this message. If you cannot immediately refill the subsequent messagesare displayed cleared. (one all atare a time) they until I n

a casemult where a

Status" menu to get more details abo details more get to menu Status" to "System need go the you to displayed, is error for Service" a "Call If iple messages are present, after clearing the first message, any

ut the error. the ut

VKI Publication # Publication VKI 100308

- 001

Section 2 - Setting Up the Equipment 21

Eccellenza Touch Eccellenza

f the screen, tap on the Systemthe on tap screen, the f screenasmayit prove useful during equipment

: creen . If contacting VKI for technical assistance, you may be asked to to asked may be you assistance, technical for VKI contacting If .

option

001 - A screen with numeric a keypad opens. Ato the top Status Report Touch the small line at the top center of the screen, and swipe downwards. swipe and screen, the of center top the at line small the Touch

100308 2. 1. The System Status Report screen provides a quick snapshot of the equipment’s serial number serial equipment’s of the snapshot quick a provides screen Report Status System The and other important information send a photoof the System Status Report troubleshooting. System Status Report s Report Status System the To access System Status Report Screen VKI Publication # 22

Section 2 - Setting Up the Equipment Operation Manual

VKI Technical Support as it may prove As previously stated, you may be asked to send a photo of the System Status Report screen to 3.

most important information. The System Status Report screen opens to provide a quick snapshot of the machine’s • • • • • • •

and other unique identifiers unique other and number serial the some some temperaturecurrent active errors active and logs

resource product software maintenance information

counters

, firmware and OS usage

This includes: This troubleshooting. equipment during useful

information

VKI Publication # Publication VKI 100308

- 001

Section 3 - Programming 23

3 is

Eccellenza Touch Eccellenza

Administrator location the on machine's

forthe

PIN ECTION ECTION S for more information.

) 4 8

: required to enter your personal identification identification personal your enter to required

page ( '. The345678'. default are used toused identify "touch" a

is'

you

section

' and s

Operator Security forthe

PIN See the ' See the The following symbol touch screen.

Configuration System 001 - 234567'. ' Thedefault A numeric keypad open number (PIN). Touch the small line at the top center of the screen, and swipe downwards. swipe and screen, the of center top the at line small the Touch

100308 2. 1. Configuration System Configuration equipment the To access Accessing the the Accessing VKI Publication # Configuringthe Equipment 24

Section 3 - Programming Operation Manual

incorrect PIN is entered, it remains on the keypad screen. If the correct If an PIN isopens. below shown entered, screen Status' the 'System

PIN to anyone to PIN confidential, therefore you should never you should therefore confidential, remain must PIN Your your rights/access an in as logging If mode. programming the to rights/access full have you as be visible will menus all an Operator, as in logging If .

may be limited and some menus may not be accessible be not may menus and some may limited be

VKI Publication # Publication VKI Administrator,

disclose disclose 100308

your

- 001 .

Section 3 - Programming 25

for

, ) 4

8 have

page Eccellenza Touch Eccellenza

( tune water

and test each fine

bar icon on the upper -

the "Security" section

enable vendingenable set and pricing

set language, units and date/time

- currently unavailable.

- set energy savingset energy features.

- displays statusthe of machine the - perform maintenance

–

displays statistics on consumption,

- simply touch the required setting on the list list the on setting required the touch simply

configurenetwork connectionsemail and

assign/change numbers, PIN and grant or

- and product calibrations.

enable and rename products and beverages, set

open,

is component individually forfunctionality counters, sales.and Status System (including current provides faults) and of logs previous faults. Settings General set speaker volume and screen brightness. Power Settings Vending / Pricing Personalization Network notifications. Setup recipes and timings, set temperature, Security remove access to individual sectionsmachine the of programming. Maintenance settings, settings, Dashboard list . If you logIfyou . in Administrator, an as may you not -

When the drop the When

list can be viewed at any time by touching the triple touching time by be viewed at any list can - Structure more information. All of the menus this tabs in and section willvisible only be to anyone that logsin as Operator an access to all of these menus tabs. and See

enu enu M List Overview menu drop 001 - - Drop 100308 Setup

The The left side of the of the left screen. side to openthe corresponding configuration menu. Menu

rogramming P VKI Publication #

Section 3 - Programming

Operation Manual

Setup the Exiting Sub Off" tab that closes the Setup. To exit the Setup at any time, touch the three "Log the opens dotsThis corner. right top on the beneath the sub the beneath If multiple tabs are available, the currently menu, select ( Some of the settings in the drop - Menu Tabs

tap - menu name menu ) one of the sub the one ) of , which also appears, which

- - menu tabs at the top the of screen. down list also contain sub

active tab identified is by green a directly line

white instead of gray - menus. menus.

If you want to want you If

VKI Publication # Publication VKI

view asub view 100308

- 001

Section 3 - Programming 27



. (vending)

Eccellenza Touch Eccellenza



vends remain before an vends before remain an



consumption, sales and 'powder' Please note that these countersnote these Please that are resettable. - . or non

counters, are 'coffee'

Excel format).

displays statistics on

displays how many

displays the overall beverage sales (in cups) for the selected time period. period. time selected the cups)(in for sales overall beverage the displays

allows you to select the time period for which to display the counters or or counters the display to which for period time the to select you allows displays the overall product sales (by weight) for the selected time period. time selected the for weight) (by sales product overall the displays

displays the 'Cashbox' information (if applicable) for the selected time period. selected the for (if applicable) information the 'Cashbox' displays Dashboard' ' of the machine's consumption and sales 001 - Ingredients: Maintenance: Overall Sales: automated brewer rinse or powder rinse request is activated. rinse powder request or rinse brewer automated Also displays sales information for 'Popular Beverages'. 'Popular for information sales Also displays Save or Email Information: allowsthe to to you information or drive, flash a USB to save Information: Email or Save Microsoft (in email send it by Cashbox: statistics. Time Period: Time

100308      

snapshot

displayed based on the time period chosen and and chosen period time the on based displayed The 'Counters' tab displays a viewof the internal counters in the machine. Thecounters provide a Counters    Dashboard The Eccellenza Touch VKI Publication #

Section 3 - Programming Operation Manual

To specifyTo the time period for which you want to view the data: 2. 1.

Tap on the " on the Tap " on the Tap T From o " field and enter the desired month, date and year and " and tap year and date month, desired the enter and field "

" field and enter the desired month, date and year and tap " tap and and year date month, desired the and field enter "

VKI Publication # Publication VKI Done Done 100308

". -

001

Section 3 - Programming 29

". ne

Do Eccellenza Touch Eccellenza

To specify the time period: time the specify To

" enter field and the desiredmonth, dateyear andand tap "

From tab you toallows select view and consumption (bythe a cups) for specific time

001 - Tap onthe " The screen now displays the statistics for the time period selected. period time the for statistics the displays now screen The

100308 'Beverages' 1. 3. The The period for each of the individual beverages the equipment dispenses. Beverages Tab

VKI Publication # 30

Section 3 - Programming Operation Manual

3. 2.

displayed for the time period that was selected. are (if applicable) collected money of amount the and brewed cups of number The Tap on the " on the Tap change the parameter in by average' the result 'Show If you would prefer to view results the as a Daily, Weekly or average,Monthly you can To " field and enter the desired month, date and year and " and tap year and date month, desired the enter and field "

field.

VKI Publication # Publication VKI Done 100308

- 001

Section 3 - Programming 31

Eccellenza Touch Eccellenza

on any of the

expand the the expand to shown beverages the

h breakdown ofthe shown. data any of any beside arrow " down

a more thoroug more a

example with the 'French vanilla coffee' selection expanded. selection coffee' vanilla 'French the with example

001 - For example, the "Coffee" field shows cups. 6 Tappingon the green"down" arrow 1 was Roast, French were 4 brewed, 6 cups the of that you shows 'Coffee' beside Colombian1 and was House Blend. This procedure be can performed beverages listed. beverages selections for selections Tap onthe green" Here is an

100308 4.

VKI Publication # 32

Section 3 - Programming Operation Manual

Ingredients Tab Emailing Data or Saving it the email icon (envelope) on the right, and follow the prompts on the screen the on prompts the follow and right, on the (envelope) icon email the saveTo the data to a USB drive, tap on the USB drive icon on the left. To format. Excel Microsoft "Network" menu sentdrive, toor an theAll of data available in the Eccellenza Touch's Dashboard can beeither saved to aUSB flash to prepare the beverages the equipment dispenses. equipment asthe well the beverages volume the of water prepare to used) used ingredients the of each for (in weight) consumption the tab displays 'Ingredients' The

) . Whether saved to a USB drive or sent by email, the attachment is in

email address an as attachment (if an email address has been in set the

to a USB Flash Drive USB Drive

Icon

send it email, by ontap VKI Publication # Publication VKI .

Email Email Icon

100308

(as (as

- 001

Section 3 - Programming 33

and

Eccellenza Touch Eccellenza

graphic. If the is If system graphic.

read - to -

status ofthe machine (including current faults)

the displays

screen

001 -

System Status System ' 100308

The The The machine's current operating status is displayed with an easy an with status is displayed operating current The machine's The equipment system info (such as serial number, firmware firmware number, serial (such as info system equipment The faults. of previous provides logs version, IP address, etc.) maintenance and functionsare also found here. functioning properly (with no faults detected), a green checkmark is displayed (see image image (see is displayed green checkmark a detected), no faults functioning properly (with below). Current Status Current System Status VKI Publication #

Section 3 - Programming Operation Manual

Fault Codes Fault troubleshooting required. is placedpo is which at machine in back normal operation, the "System is running perfectly" message beneath it. the error, component code (and pending component codes) and a brief description of the fault the of description and brief a codes) component pending (and code component using menu, " the under tab, Status" "Current the in identified it is be present, fault a Should In the example above, a fault has been detected with "

CODE M4 M3 M2 M1 tap H1 G1 D5 D4 D2 D1 K1 B1 L9 L5 L4 one of the codes from the list below. The right section theof screen shows the

the " Powder 1 Whipper Motor Powder 3 Motor Powder 2 Motor Powder 1 Motor Detection Level Bin Waste Detection Level Water Safety Detection Level Water Normal Exhaust Fan Element Heating Grinder Switch Wiper Switch Wiper Detection Presence Bin Waste Tank (Powders) Blower screen. main on the appear to will continue message error the otherwise corrected, codes Fault Clear All Overflow Detection Overflow

COMPONENT

cleared be manually must " button " - -

Right Left

he screen

In some cases, the error re error cases,may the In some

then then CODE M11 M10 M9 M7 M6 M5 V6 V5 V4 V3 V2 V1 G T1 S2 S1 (in this menu) after the fault has been been has fault the after menu) this (in 1

" display

, which is the is which , Outlet Valve Valve Outlet Valve Inlet Valve Outlet Valve Outlet Valve Outlet Valve Outlet Probe Temperature Lighting Esthetic Cup Lighting Powder Motor Wiper Brewer Motor Brewer Motor 2 Coffee Motor 1 Coffee Powder s a green checkmark with the 2 3

COMPONENT Whipper Motor Whipper Motor

grinder - - - - - int a more thorough thorough a more int

Powder Powder WaterHot Powder Powder Coffee

VKI Publication # Publication VKI

System Status .

After

2 1 3

appear when when appear

correcting 100308

- " 001

Section 3 - Programming 35

Eccellenza Touch Eccellenza

newest to oldest). to oldest). newest

* from marked codes warn of marked - . To. so, do simply tap the on

the equipment in list form ( form list in equipment the

of can found be thismenu. in ,

etc.

The “Vending Devices” option is only visible when “Vending” is set to ‘ON’.

NOTE: * The "Machine Name" field can be edited machine name the and keyboard appears, allowingyou torename the machine. shows the fault history theshows

tab 001

' vending devices, Logs ' 100308

formation about the equipment, such as serial number, firmware versions, network and MAC versions, network firmware number, serial as such equipment, the about formation In address, Codes markedCodes Yellow required. Red identify in was that servicing was corrected. when it and was corrected, fault the that green identify potential in faults. Codes The System Info Logs VKI Publication #

Section 3 - Programming error messages related List of Operation Manual

Component Selected Event Deactivation pote The Event Deactivation tab allows you deactivate to any the of error messages that can To deactivateTo aparticular error message:

1. ntially appear sh MDB1 CODE

M3 M2 M1 D1 H1 G1 D2 B1 K1 L5 L4 the component code. Select the required component from the list components.of

a. Powder 3 Motor Powder 2 Motor Powder 1 Motor Devices Vending Detection Level Water Safety Normal Water Level Detection Exhaust Fan Element Heating Grinder Bin Waste Tank (Powders) Blower

component component Once a component is selected, the list relatedof error messages for this

with a with turn, Deactivating error message Overflow Detection Overflow

ould the system detect a fault. a detect system the ould

Presence Detection Presence may cause further damage to the equipment the to damage further may cause

defective component defective

COMPONENT

displayed under the " the under displayed

s fault a fault as ,

allow

Event Name Event s CODE

M11 M10 Z99 the equipment to continue to operate operate to to continue equipment the M9 M7 M6 M5 M4 T1 S1

notification notification

Various Components Probe Temperature Cup Lighting Powder Motor Wiper Brewer Motor Brewer Motor 2 Coffee Motor 1 Coffee Powder Powder 1 Whipper Motor . heading " 2 3

and/

Whipper Motor Whipper Motor The tableThe below identifies

not

COMPONENT

VKI Publication # Publication VKI displayed. displayed.

its surroundings. its

This, in in This, 100308

001

Section 3 - Programming 37

Eccellenza Touch Eccellenza

ON OFF

" heading at the right, turn off the error to be deactivated deactivated be to error the off turn right, the at Turnedheading /" Off On 001 - Repeat the procedure for any other components, if necessary. if components, other any for procedure the Repeat Under the " slider = OFF). = gray ON, slider the slider (green using

100308 3. 2. VKI Publication # 38

Section 3 - Programming Operation Manual

General Settings Regional Installation which the brewer and powder rinse cycles are triggered in the “Task Schedule” tab. Schedule” “Task the in triggered are cycles rinse powder and brewer the which date interfacesecondary language Waste Management (Wa Management Waste The Language to left, guiding the spent coffee grounds into the waste chute instead of the waste bin. waste the of instead chute into waste the grounds coffee spent the guiding left, to 'Use Waste Chute' Waste 'Use the enable and tab If the machine will be equipped with the optional waste chute kit, you'll need to come to this the user. w which Language, Secondary the and be default, the will which Language, onetime at active two be can only however Spanish), The Eccellenza Touch comes pre-

' and and Gener

time

al '

, as well as the display and sound settings sound and as display the , as well screen is where you can configure the waste chute system, the primary and and primary the system, chute waste the can configure you is where screen ste Chute) ste s to bes to used

loaded with three different languages (English, French and French (English, languages three different with loaded

option. Doing so will make the wiper move from rightfrom move wiper make the will Doing so option. of of measure (Metric U.S. Standard)or units , and

. In this tab, you can define the Primary Primary the define can you tab, this In . .

You can also change the frequency at frequency the change can also You VKI Publication # Publication VKI ill be ill be byselectable

100308

the - 001

Section 3 - Programming 39

as the

. Eccellenza Touch Eccellenza None

. Note that you can also select ' select also can you that Note . ' Done ), and the temperature can be set to either °C or °F. or °F. °C either to set be can temperature the and ),

should you want only one language available language one only want youshould

) ow , select either the Primary or Secondary setting, choose the the choose setting, or Secondary Primary the either select ,

see example bel example see (

To simplify weightsettings for coffeespowders, and Eccellenzathe Touch only displays the units grams as when they being are set

001 - 100308 The of units by displayed Touch measure the Eccellenza can be set in this tab. Liquid can units (oz ounces or (ml) milliliters either to be set To change the language settings language the To change required language from the list, and select ' and list, the from language required secondary language Units of Measure VKI Publication #

Section 3 - Programming

Operation Manual

Date and Time Date

of the of fields of scroll listthe represents. set,' all are press fields scrolling by & up Time' down 'Date the or of each to theAdjust required setting. Once are located, and then select the adjustTo the date, time and time zone setting, first, set the 'Region'

calculated and set automatically. and set calculated be will week day the of the are selected, and date year month, the Once   Done

' to save the new settings. The table in the image identifies what each ' Date and Time Date A

feature to the open scroll list.

(Time Zone) in which you which in Zone) (Time

D A B C E F VKI Publication # Publication VKI

AM/PM Minute Hour Year Date Month

100308

- 001

Section 3 - Programming 41

s, and the Eccellenza Touch Eccellenza

Brewer Rinse Rinse Brewer

whenspeakers used) are and the

button to your save new setting.

001 - 100308 brightness of the screen. This screen is used to set the volume level (available only (available level volume the set to used is screen This This screen is used to set the frequency at which the notifications for mandatory for notifications the which at frequency the to set used is screen This and Powder Rinse cycles are triggered. By default, the Brewer Rinse is set to 500 cup 500 to set is Rinse Brewer the default, By triggered. are cycles Rinse Powder and PowderRinse set is to 75 cups. To change the frequency, on tap the desired option input and the new setting. Once you are finished, tap the 'Done' Task Schedule Task Display and Sound VKI Publication #

Section 3 - Programming

Operation Manual

Power Settings Power Auto Dim Delay of time to reduce energy consumption. energy reduce to time of If the ' Touch. The ' Power Settings Power

Auto

Dim Delay Dim

screen is used set the to energy saving options available in the Eccellenza '

feature is activated, the screen will dim slightly after the preset amount the screen the feature after preset activated, slightly is dim will

VKI Publication # Publication VKI 100308

- 001

Section 3 - Programming 43

Eccellenza Touch Eccellenza mode during

' mode can be set set here. be can mode

' mode when the screen i screen the when mode

' Energy Saving if activated and set, it tells the the tells it set, and if activated

- Energy Saving ' y Saving mode. g the temperature at which the water in waterin which the at the temperature Energy Saving Energy

' ifenabled,

to activate the Ener the activate to s exit machine the

- slider

if this optionis activated.

only

Energy Saving Water Temperature Control thetank is maintainedwhile the machine is in Return to Energy Saving After Mode Wake Up Wake Up Touch on machinewhen to back go into 'Energy Saving' mode afterwake a up. touched

a) b) c) 001 - Tap the ' the Tap

Saving 100308 1. preset periods of time. While in Energy Savingmode, onlythemachine screen functions to are disabled, other components mode. All Energy is in Saving machine the thatadvise users including the heating element. To conserve energy, the Eccellenza Touch can be set to go into an ' an to into go set be can Touch Eccellenza the energy, To conserve Energy Energy VKI Publication # 44

Section 3 - Programming

Operation Manual

3. 2.

Monday is selected). 'Enable Energy Saving' Tap Energy the 'Enable Select the

each day of the week. the of week. day each for individually and set activated be must it Saving mode, the Energy using If ' Day '

enable the Energy Saving mode (in this example, example, (in this mode Saving Energy the enable to want you which for

sliderenable toEner the

g y Saving mode. Saving y VKI Publication # Publication VKI

100308

- 001

Section 3 - Programming 45

Eccellenza Touch Eccellenza

), ), tapon the

Hour Minute AM/PM

C B A

in thisexample

for Mondays

rolling up or down to the required setting. Once all are all Once required setting. the or to down rolling up c setting.

' table in the image identifies what each of each what identifies the image in table The setting. time the to save

Done time that themachine turns( ON 001 - Turn machine on time To set the To the set Adjust eachof the fields s by ' set, press ' the fields of the scroll list represents. the list of scroll the fields

100308 4. 5. VKI Publication #

Section 3 - Programming Operation Manual

8. 7. 6.

Sunday, for example) for Sunday, day(on full for the mode Saving Energy in be to machine the set to need you Should every otherday the of week. Mo that Now ' Repeat this procedure onthe by tapping OFF for setting turns machine the that time Turn o Turn ff machine time machine n day is set, repeat the complete procedure to set the Energy Saving for

, select the day and then enable the ' '

setting, and adjusting the time. the adjusting and setting,

Turn off all day all off Turn VKI Publication # Publication VKI ' option 100308

- 001

Section 3 - Programming 47

unit or a

ashless Eccellenza Touch Eccellenza advising that that advising

and/or C



. 

vending is enabledwhen the

Coin Changer he

. hen enabled, prevents people from using w

the screen on the message appears

. Consult the manufacturer documentation documentation manufacturer the Consult

. , which ,

 . These include:

. This is usually done by inserting$1or$2 a coin and then

' "Call for Service""Call for (cardreader) ' option ' a

- :

can be set here. This is the value used to determine when the the when determine to used value the is This here. set be can

 led andled disabled in this menu.  ' ' resets the cashbox total counter total cashbox the resets

enablesor disablesvending the functions- configuring these devices

 change maker change  The EccellenzaTouch currently is only compatible a Coin with Changer Cashless option for and canand be enabled thismenu. in s

as a '

slider

001

thereturn coin featurethe of changer $1$2 disabled when coin is is a or inserted. option

Touch

the force vend is feature disabledwill function unit and the normally. 

the coin the return of feature the changer is completely disabled. (Coin Acceptor & & Acceptor Cashless) (Coin Cashbox Full Value

100308 - - equired. The ' The Tapping this button OFF The last date the cashbox was emptied (reset) can be verified here here verified be can (reset) emptied was cashbox the date last The ng. emptyi requires and full the is cashbox SMART ON Cashbox Full notification appears. By default, it is set to $220. Tap on the value to change it, if it, change to value on the Tap $220. to is set it By default, Cashbox appears. notification Full r Cashbox Full Notification General Tab General

Vending Mode • • • • • • • Vending Vending The The VKI Publication # The Cashboxoptions are configured in thismenu

slider is green. You can alsoenable the 'Force Vending the Eccellenza Eccellenza the pressing the coin return button to have the machine dispense change in quarters. There are three this option for possible configurations (card reader) The vending devices are also enab also are devices vending The 48

Section 3 - Programming Operation Manual

Beverages Tab Beverages change to the pricing menu pricing the to change set for each. change To the price a of beverage, tap the " T The pricing menu menu pricing The he main page displayed in this displayed page main he

Base Price Section (Left Side): (Left Section Price Base Exceptions (Right Side): coffee type is selected and priced. specific ingredient specific

screen consists of 2 sections: Base Price Section Price Base

higher or than lower basethe price. .

tab

This section allows you to create an exception and a an price exception allowsyou to create section This

shows a list of allavailable the beverages of alist of andpricing the shows

This section is where the beverage type, cup size and and size cup type, beverage wherethe is section This

Edit Pricing Edit

Exceptions " button and the screen will will screen and the button " VKI Publication # Publication VKI

100308

- 001

Section 3 - Programming 49

" Eccellenza Touch Eccellenza

Base Price Base

. s shown in the "

remains the same the remains buttons. The default price setting is $1 $1 is setting price default The buttons.

' - '

using the arrows. left/right using

" price using the '+'

" ype T ype T everage B

" everage everage B Please note that the options displayed may vary depending on the beverage beverage the on depending vary may displayed options the that note Please pricing of method the but selected, type

001 - Base Price Base Select the the Select Set the " the Set for all selections. The base price of the product selected i selected product the of price base The selections. all for box.

100308 1. 2. Setting the VKI Publication #

Section 3 - Programming Operation Manual

3. 4. 5. 6.

Select size the cup "BasePrice" in isthe selected shown type coffee and using price Increase size the cup added to the beverage type and cup size pricing. The The pricing. size cup type and beverage the to added in the " the in the beverage type pricing. The total using left/right arrows. the Should you want to set adifferent price for aspecific coffee, select "C the Increase the Base Price "Coffee Type" "Coffee " box. "

using left/right arrows.the

'+' '+' using price '+'

or or

price of the product and cup size selected is shown is shown selected size cup and product the price of ' - ' buttons. The price displayed here is added to or

' -

buttons. The price displayed here here is displayed price The buttons. total box.

price of the product, cup size size cup product, the of price VKI Publication # Publication VKI offee offee 100308 T ype

" -

001

Section 3 - Programming 51

Eccellenza Touch Eccellenza

as an example, if you want to make a pricing exception for exception the wantmake a pricing to example, as an if you

create an exception and price a specific ingredient higher or lower lower or higher ingredient specific price a and exception create an button beside it. Note that pricing exceptions are identified in blue. in identified are exceptions pricing that Note it. beside button

" selection " by usingby '+'

Coffee 001 - price 100308 'Espresso' sell15 and it coffee, for can increase you more cents the than only regular the Espresso This section allows you to you allows This section Using the" than the base price. The images below show the available "Exception" pricing options, based on section. left the in selected is that of beverage type the Adjusting the Price for Exceptions for Price the Adjusting VKI Publication #

Section 3 - Programming

Operation Manual

Pricing Hot Water for Hotfor Water If you would like to add a forprice Water”,“Hot you’ll need to disable the “Press&Hold” setting the "Exception" pricing (in blue) to its default value, tap the " were made. The in prices pricing blue indicate exceptions. If you go back to the main screen of the Beverages tab, you can see the pricing changes that To changeTo the pricing for other beverages that are listed, tap the "

. This is done in the “Recip

es” tab theof Setup menu (

Reset to Default Values to Default Reset Edit Pricing Edit page 7 page 4 VKI Publication # Publication VKI ) .

" option. reset To " option. 100308

001

Section 3 - Programming 53

Eccellenza Touch Eccellenza

001

- provides detailed information about the vending devices connected to the Eccellenza Eccellenza the to connected devices vending the about information detailed provides

100308 type of information displayed is shown in the image below. This information is useful when is useful when This below. information the image in is shown of displayed information type s tab i Th The The devices. of these manufacturer the with devices vending the troubleshooting Touch (if this information is available on the device). on available is thisTouch information (if Devices Tab VKI Publication # 54

Section 3 - Programming Operation Manual

Network WIFI to to enable the WiFi feature by tapping on Connexion' the 'WiFi need first you'll Touch, Eccellenza the with communication remote establish to want you Should consumption, sales and and sales consumption, notification The Network screen is used configure to the

2. 1.

When scanning is complete, all of the detected networks in it WiFiOnce enabled, is the Eccellenza Touch begins scanning any for wireless networks

settings that allow the Eccellenza Touch send to email s vicinity. s

faults/messages .

and SMTP settin SMTP and connection network

slider. slider.

are listed on the screen.

notifications VKI Publication # Publication VKI gs, as well asgs, well as concerning concerning 100308

- 001

Section 3 - Programming 55

toobtain

Eccellenza Touch Eccellenza

, as Password)

administrator button.

Without these credentials, it isnot

. use the machine's WiFi capabilities. the customer's IT IT customer's the

permissions

(Network Name/SSID Networkand

work with network

required connect to a network to

button. WiFi login credentials login WiFi ou willou be required to possible to Y their well as any

'Connect' 001 - The keyboard appearsand you must now type in the required passwordconnect to to 'Acceptthe Change' tap done, Once network. selected the Selectthe networkto which you wantthe EccellenzaTouch connect, to then tap and on the

100308 4. 3. VKI Publication #

Section 3 - Programming Operation Manual

5. 6.

The Eccellenza Touch now communicate Touch Eccellenza The name/SSID. Once connected to the network, a green indicator appears to the right theof network credentials were used, network access is

s granted with the network server and if the correct

VKI Publication # Publication VKI 100308

- 001

Section 3 - Programming 57

Eccellenza Touch Eccellenza

slider to activate the SMTP feature. SMTP the activate to slider

a a dedicated SMTP server. Contact your company's

'Requires Authentication' a a network connection and ITDepartment more for information about setting SMTP an server. up To use the SMTP capabilities of the EccellenzaTouch, you need to have both the required information in the SMTP Server field, as well as your SMTPyour as as well field, Server SMTP the in required information the

obtaining networkaccess, the Eccellenza Touchcan then be configured to upload 001 - username and password. Tap on the Enter

after

100308 1. 2.

SMTP server to directly SMTP your faults/messages and sales consumption, notifications concerning Only SMTP

VKI Publication #

Section 3 - Programming Operation Manual

Notifications your email's Inbox.your concerning The that they can be addressed as soon as possible as soon as be addressed can they that counter notifications can be set to be sent 3. 1. ' Notifications

properly. Tap Configuration' the 'Test Tap on the the on Tap

ingredient ingredient

feature feature 'N able be the to to use first configured be must server SMTP An

' screen is used to configure the Eccellenza Touch to send notifications notifications send to Touch Eccellenza the configure to used is screen Fault immediatelyand messagenotificationssent are after they occur so Email Notifications consumption, consumption, ( see page 5

7 beverage button button ).

slider to activateslider on aon daily

to to sales validate validate that your configuration is functioning

to minimize downtime minimize to , counters ,

( at midnight at this

feature. and faults/messages directly into ) , , weekly or monthly basis.

. Consumption, sales and sales Consumption, . VKI Publication # Publication VKI otifications' otifications' 100308

- 001

Section 3 - Programming 59

Eccellenza Touch Eccellenza

field to bring up the keyboard.

setting to create an email profile for the notifications. for profile email an tosetting create

'New Tab' 'Enter Email Address'

. 001 - Tap on the Tap on the Type the email address to which the notifications will be sent, and press 'Accept press and sent, be will notifications the which to address email the Type Change'

100308 2. 3. 4. VKI Publication # 60

Section 3 - Programming Operation Manual

time field and field time adjusting it accordingly. Set the time at which each type notificationof is to be sent by tapping the respective

A B C

AM/PM Minute Hour VKI Publication # Publication VKI

100308

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Section 3 - Programming 61

, and

on the

. 



Eccellenza Touch Eccellenza

(green)

coffee strengths coffee

and

rengths rengths are enabled

and rename productsand rename beverages, and set recipes and

product calibrations. on the mildand strong strengths tothem. disable configure

  In the example below, three all cups sizes and st . 001 -

100308

allows you to enable the feature that shows the cup size value (in ounces or milliliters) or ounces (in value size cup the shows that feature the enable to allows you timings, set temperature, and perform and temperature, set timings, Cup Size Strength and youTheof Beverages set to tab allows sizes cups the availability The Setup screen is used to used is screen Setup The main screen If, for only simply example,size and wantmedium you only offer strength, to medium tap a cup on the small and largecups, and then Beverages Setup VKI Publication # 62

Section 3 - Programming Operation Manual

it is powered is it afteron, or it has dispensed abeverage. In other iswords, it the machine's pre beverage default The is beverage the to thewhich Eccellenza Touch automatically reverts when Default In the example below, the French Roast has been set as the default beverage point. starting that particular beverage particular that to beverage. default the the left label that In the example below, the Cappuccino beverage has now been set as the default beverage. only beneath the beverage name

or to the right. Simply tap on the 'Default' Beverage

one beverage can be set as the default the as can set be one beverage

is green is . You can view all of the other beverages swiping other by to the allof canview . You

beverage

option beneath the beverage name to change change to name beverage the beneath option .

VKI Publication # Publication VKI -

the

100308 'Default'

Note Note

- - set set 001

Section 3 - Programming 63

enable -

re Eccellenza Touch Eccellenza To

specialty beverages, if if beverages, specialty To disablea beverage

. button and will it change to green,

will be disabled. Swipe through the list of of the listwill Swipe through be disabled.

beverage beverage

offered on the main main screen on the offered enabled are of beverages beverage the all shown. is default, By Enabled' button. tab, you one disable can also or multiple

ap of the green ' green the of ap button is now grayedout, indicating that the beverage is disabled.

001 - abled' beverage, simply touch theout grayed 'Enabled' 100308 'En

he disabled productwill no longer be In the example below, the Mochaccinothe below, example the In option, simply t required. Please note that it is not possible to disable any of the three base coffee beverages. coffee base three the of any to disable possible not is it that note Please required. Mochaccino the until beverages in the Eccellenza Touch, as indicated by the green 'Enabled' button. enabled. again once is beverage that indicating the T While in the 'Ingredients' the in While The The the Disabling Beverages VKI Publication # 64

Section 3 - Programming

Operation Manual

Ingredients 'Ingredients' Please note that for now, only the the coffee now, only for that note Please Should you need to change the name of any of the coffee ingredients, it can be eas it can ingredients, coffee the any of name of the change to need you Should 1.

current blend name for name blend current need to to need If, for example, beyou will using Java aMocha coffee blend instead Colombian,of you'll

tab. When When tab.

modify the 'C the modify menu will not change the powder names on the main screen. main on the screen. names the powder change not will menu changed. be cannot names powder The

this tab is is tab this offee

Coffee Coffee to bring2) up the keyboard. selected, selected, a list of the coffee and powder names displayed. is

N ame

, ifrequired. , can changed be names '

on the list.

Tap 'Colombian'Tap onthe screen Changing the powder names in this this in names the powder Changing

VKI Publication # Publication VKI

ily ily ( 100308 the the

done in in done

- 001

Section 3 - Programming 65

Eccellenza Touch Eccellenza

button until all button until

which in this case

instead of field his instead actualan in t

is displayed

. '

Mocha Java . Using. thekeyboard, typethe in new nameCoffee for2 - '

001 - of the text is deleted. is text of the 'Coffee 2 Name' deleted, is text the When With the cursor at the end of the Colombian text, press the 'backspace' the press text, Colombian of the end the at cursor the With blend name changes to

100308 3. 2. VKI Publication #

Section 3 - Programming Operation Manual

6. 5. 4.

'Mocha Java' is Java' 'Mocha Coffee 2 hasnow beenrenamed from Colombian ingredients. of list to Mocha the on Java Tap Change' the 'Accept Before Name Change Name Before

now displayednow everywhere 'Colombian' previously was displayed.

button to save your changes. your to save button

After

Name Change Name VKI Publication # Publication VKI

100308

- 001

Section 3 - Programming 67

tab of the Eccellenza Touch Eccellenza

location beside Line 1. 1. Line location beside

'Selected Beverage' Please disregard any referencesCarafeto the feature settings and the as "Carafe" option iscurrently not available.

settings for every available beverage can be adjusted in the 'Recipes' the in adjusted be can beverage available every for settings

001 - A scroll list of all the available beverages appears. theof available list all scroll A Tap on the Coffees

product 100308 2. 1. Setting Setting The The setup. Recipes VKI Publication #

Section 3 - Programming Operation Manual

4. 3.

cup size is selected. On Line 2, select the cup size that needs to be adjusted to needs that size cup the select 2, Line On . In 'Done' by tapping this example, adjusting requires Swipe up or down to scroll scroll to down or up Swipe

through

the listthe beveragesof an ' Coffee Coffee . In this example, the ' d

then selectthe one that French Roast' French VKI Publication # Publication VKI

is selected. Medium' 100308

- 001

Section 3 - Programming 69

'Strong' Also note note Also

Eccellenza Touch Eccellenza and

'Mild'

'Mild' is'Mild' percentage a

now active (not grayed out) in the 'Ingredientsthe in out) grayed (not active now

is Thisindicates that this setting can now be adjusted.

settings are now also active (not grayed out) in the 'Ingredients the in out) grayed (not active also now are settings setting on Line 3. This is used to adjust the the to adjust used is This 3. Line on setting

'Strong' section of the screen. the of section

and

Coffee settings measured in are grams, whereas the 'Intensity' settings are measured as percentage a of the coffee setting - decrease,whereas 'Strong' is percentage a increase.

'Mild' section of the screen. of the section

001 - The The Quantities'

100308 'Intensity Customization' 5. French the Roast that settingNotice Quantities' strength coffee settings. Tap on the slider to activate it. activate to slider the on Tap settings. coffee strength the the VKI Publication #

Section 3 - Programming Operation Manual

6. 7.

'Mild' setting. The 'Strong' setting. 'Mild' setting percentage can also be increased decreased.or to 15.5grams. we example, our In actual French Roastactual setting of We also want to adjust the 'Mild' strength setting so that it is -

coffee setting is is setting coffee ( a negative as are shown settings strength Mild

will increasewill Frenchthe coffee Roast setting for a medium cup size decreased 15.5 grams 15.5

by the percentage shown. percentage the by , instead of of instead ,

- 20% 20% bymilder increasing (+) the - ) number as the actual actual the as ) number , milder 15%

VKI Publication # Publication VKI

than the the than 100308

- 001

Section 3 - Programming 71

rams g tsare

the Eccellenza Touch Eccellenza

iredresults. des giving these beverages these giving

, up toup a limit of 11 (

taste test. Iftastefurther test. adjustmen

slider. beverage recipes 20% more20% coffee

perform a perform

based adds -

all coffee all

to in button online 3. The Eccellenza Touch will now dispense

” option ” option mode Gourmet “

that you or your customer can customer your or you that

'Test Recipe'

blue 001 - required,make thechanges andtest the beverage again untilyou get the Tobrew atest beverage usingthe new settings, place a cupon the cup standand tap on the beverage so beverage

100308 8. n even richer coffee taste Mode” “Gourmet the tap mode, this To enable/disable When enabled, the a ) water ofof ounce coffee per Gourmet Mode

VKI Publication #

Section 3 - Programming Operation Manual

Setting 2. 3. 1.

Specialty B Specialty adjusting A scroll list all of availablethe beverages appears. Swipe up or down to scroll through the list of beverages list of the through scroll to down or up Swipe the on Tap

then and everages 'Selected Beverage' 'Selected

. In this example, 'Mochaccino example, this In . 'Done' tap by

location besidelocation Line

1. 1.

, select the one that requires

French Roast French VKI Publication # Publication VKI '

is selected. is 100308

- 001

Section 3 - Programming 73

cup

' are now

Small Eccellenza Touch Eccellenza

French Roast

adjusted. section of the screen. This This screen. of the section

elect the cup size that needs to be adjusted. In this example, the ' the example, this In adjusted. be to needs that size cup the elect is selected. is 001 - Notice that all of the ingredients required to make a Mochaccino make to a required theall of ingredients Notice that active (not grayed out) in the 'Ingredientsthe Quantities' in out) grayed (not active indicates that each of these ingredientscan now individually be On Line2, s size

100308 5. 4.

VKI Publication # 74

Section 3 - Programming Operation Manual

Disabling “Pres Disabling then set the “Press & Hold” slider to the Off position. you’ll need you’ll Water”, for “Hot price a add to cup and/or by the water hot dispense to like would you If 7. 6.

get the required results. you until again beverage the and test the changes the make required, are adjustments Mochaccino 'Test Recipe' 'Test blue the on and stand tap cup on the place cup a settings, new using the beverage a brew test To decrease will chocolatethe to 1 In our example,In our we slightlywill increase French the coffeeRoast to 1

to disableto the “Press s

& Hold” Hot Water & Hold” French Roast that Roast youFrench or your customer can taste test.

button on line 3. The Eccellenza Touch will now dispense a a dispense now will Touch Eccellenza The 3. line on button

Hold” setting 0

k untouched. untouched. k leaving mil the grams, while

. Select “Hot Water” as the beverage in Line 1,

VKI Publication # Publication VKI

If f If 5

grams, but we we but grams, urther

100308

- 001

Section 3 - Programming 75

Eccellenza Touch Eccellenza

button.

settingsare restored selection, a for any changeswere that that particular selection will be restored. will be restored. selection that particular

re the default settings of a certain beverage, select that beverage in in beverage that select beverage, certain of a settings default the re o When the factory overwritten. be will settings made to your previous

tab, well aas cup as size, and then the tap 'Restore'Defaults' 001 - 100308 'Recipes'

The Factory Settings for only for Settings Factory The Restore Defaults Should you need to rest the VKI Publication # 76

Section 3 - Programming

Operation Manual

it is is it easyvery to identify which beverages use regular and coffee, decaf use which or 50/50. type of coffee being used to make them. In this example (after renaming 'Colombian' 'Decaf'), to When youaccess the 'Recipes' for example,for as atypical House Blend does not contain decaf. procedure) In the example below, Coffee is 2 renamed 'Decaf' to names. blend beverages,specialty canb Configuring Eccellenza the to deliver a Touch decaffeinated coffee, as aswell decaffeinated for Decaf Configuring

. It is also recommended rename to the 'Hou

e done quickly and easily by simply renaming one of the two coffee coffee two the of one renaming simply by easily and quickly done e menu to make adjustments, the beverage names indicate the

(se Blend' se e page page

6 beverage to 4

for the complete renaming renaming complete the for VKI Publication # Publication VKI

50/50 or half- or 50/50 100308

, caf - 001

Section 3 - Programming 77

- Eccellenza Touch Eccellenza

oz, 12and - tab of the setup. of the tab

' oz, 10

- Water Coffees, Specialty Specialty Coffees,

dispense 8

tuned in thismenu. -

tab, the followingoptions appear -

Thesesettings be fine can

is selected. is 'Water'

ting the the ting The EccellenzaTouch is factory preset to only cups sizes. the type of beverage forwhich want you to adjust of beverage the water.type In thisexample, the

001 - Select 'Specialty Coffees' After selec After Coffees, Powderand Beverages.

100308

2. 1. The water settings for every available beverage can be adjusted in the ' the in adjusted be can beverage available every for settings water The Water

VKI Publication #

Section 3 - Programming Operation Manual

4. 3.

a specific cup size, press the '- the press size, cup specific a All three cup are sizes now Todisplayed. increase decreaseor the quantity of water for ' Select the in the 'Medium' the in In this example, the 'Medium' Mochaccino specific ' is selected.

box

beverage for which you want to adjust the water. In this example,

until until

265

is displayed cup size increased be will ' or ' ' or

' buttons .

in the correspondi the in

to 265ml. 265ml. to ng box ng VKI Publication # Publication VKI

P ress the ' + .

100308

' button ' button

- 001

Section 3 - Programming 79

Eccellenza Touch Eccellenza

' setting the for setting '

button to make a test vend vend test a make to button Reset Default defaultsetting beneath size. is each cup

original

001 - corresponding cup size. Note that the Placeon a cup the cup stand and tapthe on 'Test Recipe' ings. Makeings. any adjustments, sett water necessary. if new the with ' the press default, its to back setting specific a To reset

100308 5. 6. VKI Publication # 80

Section 3 - Programming Operation Manual

8. 7.

button to return to the main screen. main the to to return button Types' Beverage From this screen, either select another specialty beverage to adjust, or tap the to 'Back To returnTo to the 'Specialty Coffees'button. screen, Coffees' Specialty tap to the 'Back

VKI Publication # Publication VKI 100308

- 001

Section 3 - Programming 81

Eccellenza Touch Eccellenza

is selected. is

es' is selected. is

Powder Beverag Powder verage and repeat the water adjustment process, if required. process, adjustment water the repeat and verage 001 - The following screen appears if 'Coffees' appears screen The following if ' appears screen The following Select another be another Select

100308 10. 11. 9. VKI Publication # 82

Section 3 - Programming

Operation Manual

Brewing will not ablewill be to brew abeverage and the screen the which at machine brewwill abeverage By activating and setting the 'VendEnable' Enable Vend Temperature Water All water temperature related settings 12.

all Defaults all same time Should you need to reset reset to need you Should

, you can do so from the main 'Water' main the from doso , can you

' button.

a ll of the water settings back to settings their default

are set you you setting, this below drop temperature the Should .

feature,

in this tab. this in will display a'Tank display will Heating' is message. you are setting are you

Reset 'Reset on the by tapping simply screen the minimum temperature temperature minimum the VKI Publication # Publication VKI 100308

at the the at

- 001

Section 3 - Programming 83

Eccellenza Touch Eccellenza

are currently are currently

(for calibrating motors product and outlet valves) to save it. options

, tap on the temperature setting and use the scroll list to change the the to change list scroll the use and setting Set Point' temperature the on tap , 001 - d press 'Done'

'Calibration' 100308 the heating system maintains the water in the tank. the in water the maintains system heating the which at 'Set Point' temperature the is The The To change the ' the To change setting an setting unavailable for the Eccellenza Touch. These features will be activated in a future firmware future firmware Touch. willunavailable features be for activated a These in the Eccellenza release. Set Point The The Calibration VKI Publication # 84

Section 3 - Programming

Operation Manual

Security Dashboard and and Dashboard Administrator the to granted the Operatorthe has access to all of the menus. In the example below, you'll notice that the Admini thefor Administrator, who has limited access the account. The Operator has complete access to the programming menus and sets the rights owner of the equipment, an equipment, the of owner There are two tabs on this screen - individual sections the of machine programming. The Security screen grant and is used assign to PIN numbers, change or

General accessible to you an Operator T he information in the Operator the in information he

menus. d the Administrator the d .

If log If

, and in this case, the Administrator only has access to the only has Administrator access the and, incase, this .

ged in as an Administrator, the Operator the as an Administrator, in ged

Administrator and Operator The Operator.

It is the Operator who theis Operator It

is the person responsible for the equipment at

only only applies section strator has only two accessible has only two strator menus, while to someone logged in as in logged someone to

decides what access is access what decides VKI Publication # Publication VKI /

tab is not not is tab remove access to access remove

is generally the generally is 100308

- 001

Section 3 - Programming 85

Eccellenza Touch Eccellenza

example)! information information

. meric keypad.

u '.We recommendthat you Store the newPIN

up. 'Accept Change' - 234567 and tap on

PIN numberthisin tab.

PIN ir own 6 digit - pin forthe Administrator is '

somewhere where it can easily be found (in your customer's file, for for file, customer's your (in found be easily can it where somewhere Thedefault changethis pin the on machine's initial set

001 - Using the keypad, enter a 4 a enter keypad, the Using Tap onPin' 'New (or change PIN, changing if it)open to the n

100308 2. 1. The orAdministrator can set the change

Administrator VKI Publication # 86

Section 3 - Programming Operation Manual

limited and limited which the Operator gave them the necessary permissions. In most cases, this access will be After enteringtheir PIN 4. 3.

the new PIN If the Change' 'Accept 'Confirm 'Confirm on Tap some PIN

options will will options s matche s has been accepted. been has

on thescreen main . PIN

s, you will see a checkmark beside both entries to inform you that ' , not not

and reand be be available - enter the same

, the Administrator will have access to the formenus

on the keypad, and then tap tap on then and keypad, on the VKI Publication # Publication VKI

100308

- 001

Section 3 - Programming 87

Eccellenza Touch Eccellenza .

information information

. Storethe newPIN

up. 345678'.recommend We that youchange and thenand on tap 'Accept Change' -

meric keypad

u 6 digit PIN 6 digit - ere it can easily be found (in your customer's file, for example)! for file, customer's your (in found be easily can it ere to open the n the open to

thispin onthe machine's initial set The defaultThe pinthe for Operatoris ' somewhere wh

001 - 'Current Pin' Tap on 'Current Using the keypad,enter your 4

ges (rights and access) to the Administrator. Administrator. the to access) (rights and ges

100308 le 1. 2. i v i The Operator can set or change their own PIN number inthis tab, and can grant the number PIN necessary own their change or set can Operator The pr

Operator VKI Publication #

Section 3 - Programming Operation Manual

3. 4.

the Operator PIN A checkmark appearsbeside the ifitPIN was change enteredto need If you correctly. options, tap the tap options, (theyAdministrator will green).change color to options these change To will not will be visible These are the updated the In the screenshot above, in the 'Administrator Privileges' Administrator. allalmost of the In the screenshot above, in the 'Administrator Privileges' 'Dashboard',

m som that they are grayed out. , tap 'New PIN', and follow the prompts. the follow and 'NewPIN', , tap

to the Administratorto the . ' options General options available to the Admi to the available options , tap on the options that you want to make available to theavailable to to make want you that options the on tap ,

are green. These are the current options available to theavailable to the are options current green. These are ', 'Power ',

Settings' Settings'

and To remove the availability anyof

' Maintenance nistrator. The grayed The nistrator.

section you'll now notice that notice now you'll section

section you'll notice that VKI Publication # Publication VKI '

options are green.options - out options 100308

- 001

Section 3 - Programming 89

' '

This cycle ntenance

oz of oz of - - Eccellenza Touch Eccellenza

'Mai

y 500 cups. The brewer

. . ' optionwhile 'Maintenance in the ' option while in the

er Rinse er Brew Powder Rinse

once once the cycle is activated once the cycle is activated related options. related -

waterwill be dispensed Placecup the on a stand prior cup running to cycle this up to 12 as waterwill be dispensed Placecup the on a stand prior cup running to cycle this up to 12 as a brewer rinse cycle, tap the ' the tap cycle, rinse brewer a

001 -

100308

tab. tab. Rinse Brewer ever cycle request rinse brewer automatic an runs Touch The Eccellenza cleans all threeof the powder whippersystems sending by hotwater through each ofthe whipper units,while the at same time activatingof each the whippermotors. ' tap the rinse cycle, a powder run manually To rinse cycleinto the dispenses water brewer as the piston repeatedly rises lowers, and creating agitation above and belowthe screen. This cycle is fully automated and does not require the use agents. cleaning of any Powder Rinse The EccellenzaTouch an runs automatic powder rinse cycle requestevery 75 cups. To manually run Thistab providesmaintenance accessto Operations Maintenance VKI Publication #

Section 3 - Programming

Operation Manual

execute thisexecute calibration cycle. replace one theof powder motors onetheor of powder dispensers, we recommend that you so thatcylinder the filter screen canbe easily retrieved. will thewhich of cylinder, bottom to toallthe causescycle brewer the piston way option This Filter Remove re and is removed bin waste the when home reinitializes its (same the wiper position occurs option brewer to procedureThis that Wiper Home Position calibration. The machine can be used normally throughout this brief period. brief this throughout normally used can be The machine calibration. After the cycle is finished, it takes se pre comes calibratespowdert automatically motors the that and Note option dispensers. This Level Powder Calibrate "pop" (unclip) the filter screen from the piston. The piston then moves to the top of the of top the to moves then piston The piston. the from screen filter the (unclip) "pop"

- calibrated from the factory, therefore running this cycle is not necessary.Should you therefore not is runningcalibrated factory, the from cycle this

be accurate and the whipper bowls will fill powder. fill with bowls will and the whipper accurate be not will calibration as the dispenser(s) powder in the product is there if cycle dispenser(s) powder empty be executedwith must cycle This

veral vends for the dispenser(s) to properlytheir theto complete vends for dispenser(s) veral - inserted). inserted).

VKI Publication # Publication VKI

Do not run this this run not Do he machine machine he 100308

- 001

Section 3 - Programming 91

Eccellenza Touch Eccellenza

lect lect the main component will . First, se

This is extremely important to rememberwhen

. allows you to test individual componentsto they toallows you ensure are individual test screen screen

When testingcomponents inthis menu, note that only one activate atgiven any time testing coffee or powder dispenser motors, as well as outlet valves. outlet as well as motors, dispenser powder or coffee testing

001 - Manual Activation 100308 functioning properly. The main screen outlines all of the systemswithin the Eccellenza Touch. Once the main system is selected, any of the selected. components be then within can system this Coffee System bean grinder the is tested to be component the example, following the In System”. “Coffee the is case this in which system, The The Manual Activation Manual VKI Publication # 92

Section 3 - Programming Operation Manual

Each component is identified by a unique component code. component unique a by is identified component Each A new screen component is the grinder Select the component to be tested by tapping on it on the screen (in this example, the

now appears all showing of componentsthe that are part theof Coffee System.

screen screen of the left at lower the option Menu” Main to “Return the select can You main the to to anyreturn at time –

G1).

CODE M10 M9 M7 M6 G1 D2 L9 Engineering menu. Engineering

Brewer Wiper Motor Wiper Brewer Motor Brewer Motor 2 Coffee Motor 1 Coffee Sensor Full Bin Waste Grinder Bin Waste

Presence Detection Presence COMPONENT VKI Publication # Publication VKI

100308

- 001

Section 3 - Programming 93

Eccellenza Touch Eccellenza

activate.

NOT

are displayed the on

Waste Bin Full (L9) sensors, a

hen testing coffeethe motors(M6 or e (D2) or (D2) e (present absent) or

will energize for 3 seconds. 3 energize for will

ortant note that to w Waste Bin Presenc and theand bin’sstatus

the coffeethe motor will activate.Coffee beans will be dispensed into

level

. ONLY It is extremely imp the grinder butgrinder, the or any other component, will When testing the M7), M7), voltage screen

001 - 100308

The testing options now appear on the right section of the screen. In this example, the only only the example, this In screen. the of section right the on appear now options testing The seconds. 3 for grinder the is activate to option available Tap the“Activate” buttonand the grinder (only) VKI Publication #

Section 3 - Programming

Operation Manual

options appear foroptions testing: If the Powder System is selected from the main Engineering screen, the following component System Powder

M2 into the whipper the into the powder testing when to that note important extremely is It

or M or

), ), ONLY

but the the but the the powder powder whipper motor and powder valve and powder motor whipper

motor willactivate.

C M11 M5 M4 M3 M2 M1 ODE B1

Powder Powder Powder Powder 1 Whipper Motor Powder 3 Motor Powder 2 Motor Powder 1 Motor (Powders) Blower Powder 2 3

Whipper Motor Whipper Motor COMPONENT VKI Publication # Publication VKI

will be dispensed dispensed be will , will , will

motors (M motors NOT

activate. 100308

1, 1, - 001

Section 3 - Programming 95

Eccellenza Touch Eccellenza

COMPONENT

Heating Element Coffee Valve Powder 3 Valve Powder 1 Valve Valve Hot Water Inlet Valve Powder 2 Valve

V1 V2 V3 V4 V5 V6 H1 CODE

When testing the heating element (H1), if the element is working correctly, correctly, working is element the if (H1), element heating the testing When the screen will displayamperage an draw between1112 and If amps. it displays “0” amps, there is power no going through heating the element CAUTION: Extremelywater hot will be dispensed testingwhen any of the outlet valves! Please note that the coffee valve(V1)will dispensewater directly into the brewer, the but brewer will not activate.

001 - 100308 Water System component following the screen, Engineering main the from is selected System the If Water options appear for testing: options for appear VKI Publication #

Section 3 - Programming Operation Manual

appear for testing: If Components Miscellaneous

Miscellaneous selected is the from Engineeringmain screen, the componentfollowing options

CODE K1 S1

Cup Lighting Exhaust Fan VKI Publication # Publication VKI COMPONENT

100308

- 001

Section 4 - Maintenance 97

4 stand poor

Manual Eccellenza Touch Eccellenza

It may also void result in result For detailed detailed For

. and rinse the

will

top off coffee the and

wipe any coffee grounds and –

ECTION ECTION maintenance S Dispensers clean towel, uipment malfunctions

a eq ).

all three whipper outlet hoses and thoroughly inspect all connections, plumbing water hoses,

001 for detailed information about disassembling and and disassembling about information detailed for -

- using

with warm water and dish soap. –

the contentsthe bin. of waste ). remove

will lead to 001 - - empty theempty the contents of cup stand empty

– – running efficiently and at peak performance, the following the following at peakand performance, efficiently running Do not pack the products into the dispensers! the into products the pack not Do

. Dispensers Powder and 001) must001) used be to clean the interiorof the hoses. -

VKI Publication #100309 dispensers 202477

- Failure to performrequired the care and beverage quality and any remainingwarranty the equipment on its and components.

VKI Publication #100309 Clean the brewercomponents information about disassembling the brewer, consult the EccellenzaTouch Service Manual ( Empty the Cup Stand the Empty and grill underrunning clean water. Clean the whippercomponents cleaning thewhipper components, consult the Eccellenza Touch Service ( Empty the WasteBin Clean the whipper hoses clean the exterior and the interior of each of the hoses. A plastic bristled brush (VKI (VKI brush plastic A bristled theof hoses. each of interior the and exterior clean the P/N Refill the Coffee Inspect Water Hoses Tubing and powder Wipe Exterior Countertop and tubing, clamps, fittingsrelated and water (valves, components water tank, etc.) for signs of wearReplace them, damage. or if required. spills from exterior machine the the and the of countertop.

001 - ► ► ► ► ► ► ► ►

100308 2 Weeks - 1 Care

To keep the Eccellenza Touch the To keep Eccellenza that recommended is It intervals. specified their at performed be must procedures maintenance equipment maintenance be scheduledaat time that would the be least disruptiveto your or new maintenance with requiring components the replace possible, never Whe customers. refurbished ones, and then refurbish theolder componentsyour at shop. Every 10,000 Cycles or 12 Months 12 or Cycles 10,000 Every Every Daily VKI Publication # Care and and Maintenance Care 9 8

Section 4 - Maintenance Operation Manual

Miscellaneous Every 3

Years

► ► ► ► ► ► ► ► ► ► ►

heads if the coffee grounds are too fine, and keep the grinder chute clean. chute the keep grinder and fine, too are grounds coffee the if heads Inspect the grinder the Inspect Eccellenza Touch Service Manual (VKI Publication #100309 Publication Manual (VKI Service Touch Eccellenza them. them. with warm water and dish soap. Thoroughly dry the dispensers before before re dispensers dry the Thoroughly anddish soap. warm water with Cleaning the Powder Dispensers Powder the Cleaning everything required. everything Publication Manual (VKI Service Touch Eccellenza the consult coffeedispenser, the about removing information detailed For re before dispenser dry the Thoroughly anddish soap. warm water with Cleaning the Coffee Coffee the Cleaning right the Fan - Exhaust Side the Clean as required. components, replace or clean . be replaced must 10,000 cycles everything required. everything signs of wear, damage or overheating at connection points. Replace them, if required. if them, Replace points. connection at overheating or damage wear, of signs terminals, connectorsand electricalcomponents (valves,motors, relays, element, throughout the brewer assembly that need to be replaced every 12 months 12 be need every to replaced that brewer assembly the throughout Verify Water Tank Tank Components Water Verify screen). touch on the appears message (a machine Brewer the Refurbish Inspect Electrical Wiring and Wiring Components Electrical Inspect Replace Brewer Seals and Gaskets Seals Brewer Replace Run the the Run ando andgaskets seals heater following: the element, thermalReplace cut seals whipper Replace

any remaining warranty on the equipment and its components. and its on equipment the warranty remaining any void also may It malfunctions. and equipment lead to will quality beverage poor in result will and maintenance care the required perform to Failure For detailed information about removing the powder dispensers powder the removing about information detailed For Brewer Rinse side wall and it must be cleaned to maintain the fan’s performance. fan’s the maintain cleaned be to andit must side wall . The brewer '

'3 Year Maintenance Kit' Maintenance Year '3 brewer The

–

Dispenser

Contents of Yearly Maintenance to prevent the grinder from jamming, re

- and/or Powder Rinse Powder and/or

- - the brewer must be disassembled and all worn components components worn andall disassembled be must the brewer

rings. replace the rubber seals on all three whipper bases. Yearly Maintenance Kit

over time, dust will accumulate on the exhaust fan fan the on exhaust accumulate on dust will time, over

empty, remove, and clean the coffee dispenser dispenser coffee andclean the remove, empty, -

dependant on the local water conditions, inspect, inspect, conditions, the on local water dependant

empty, remove, and clean the powder dispensers dispensers powder the andclean remove, empty,

there are several seals and gaskets located andgaskets areseveral there seals

inspect all ofthe equipment wiring, Cycle Kit (202341 - #100309 s ' (

- when prompted by the off switch, external relays, all relays, external switch, off p/n p/n

(p/n (p/n -

202341 - - 001) 001) 001) -

202341 -

VKI Publication # Publication VKI adjust the grinder grinder the adjust . .

- 001) contains contains 001) , e th consult

00 - installing it. - 2 installing ) contains

100308 or or

etc.) for for etc.)

- 001

Section 5 – Error Messages 99

tray

If not,

the

Eccellenza Touch Eccellenza

vends after refilling - refilling after vends

under the pour spouts and a few Action(s) Required counter. the message may continue to to continue may message the

ECTION ECTION persists, clean levelthe probes. Place a cup press the button. Any liquid still in the system will drain into the cup. be NOTE: 2 cannot 2 of If Step “System go to Status” activated, any errors clear areand that present. Empty the cashbox and reset cashbox automatically. The machine will exit Power Saving mode at its preset wake time. Refill the powder container(s). Note: for appear this is normal and it will clear. Empty the contents of both the waste bin and the cup stand. proof leak container empty, an Place under the pour spouts area, and then press to begin the rinse cycle. Remove the cup stand and floor and empty their contents. Check the main water source, as well as the hoses going to the machine inlet valve for leaks or blockages. Install the waste bin. If message persists, check the waste bin sensor. the clean persists, message *If wiper brewer the and sensor proximity Drain some water from tank. the If this Will reconnect automatically. rebootthe machine. These messages will clear themselves

m has

Condition

regular operation

Cashbox is full.

The The water tank is taking too long to fill. The waste bin is not installed. The water tank has overfilled. The vend was interrupted and the cycle did not finish. Saving mode. The powder level for the indentified container (#1, #2 or #3) is low. The waste bin is full. The automatic rinse cycle for the orbrewer for powder the syste triggered.been overflowAn has been detected. These are all messages. The machine is currently in Power The connection was lost.

stand

probes.

floor tray

001

ntainer #1 (#2, #3) 100308 reinsert waste bin Brewer reinitialization Water filling Warming up Machine warming up System Ready Brewing progress in Waiting for initialization System initialization System update System Starting • • • • • • • • • • Call for Service (in VENDING MODE) Please Please Water has Water Safety level Level. safety level the reached Interrupted vend. Insert an empty container under spout and press Start. Overflow detected. Remove and and Remove detected. Overflow empty stand cup and feed and connection water Verify Empty waste and cup bin brewer system)powder Automatic (or rinse. Insert empty an container under spout and press . Power SavingMode Powder #1 (#2, #3) low level. Fill powder co Message Displayed Services Unreachable. Backend Trying reconnect... to Main Screen VKI Publication # Error andReminder Messages 100 Section 5 – Error Messages

Operation Manual

System Status Screen Status System Code G1 D2 B1 --

operation level operation minimum under is current Grinder's Grinder's current is over safety level level operation minimum to close is current Grinder's level critical to close is current Grinder's Grinder Sensor Error Fault Fuse Grinder Standby Current Over Grinder Coffee in BinLED fault Waste detector has a level operation minimum under is current Fan & Blower level FanBlower & safety is current over Retry to Acknowledge Press or Service for Call Please Electronic Lost Communication Board Message Displayed

stand by operation level. operation by stand the over was current grinder The maximum operationlevel. theconfigured over is voltage sensor bin thewaste of LED IR The power. enough bedrawing not level. operating minimum the below is &Fan current Blower power. much too be drawing level. safety recommended is above &Fan current Blower HMI and board control the between Communication minimum operating level. operating minimum the below is current Grinder maximum operating level. the exceeded has current Grinder power. enough drawing be not may Grinder level. operating current Grinder power. much too drawing be may Grinder level. operating maximum to close is current Grinder range. of out is Sensor Current Grinder fault. in is fuse Grinder

Condition is close to minimum minimum to close is

lost.

Fan may

the the

2 1 sensor. bin presence waste 3 2 1 system powder 2 blower. system the powder 1 blower. system powder 3 blower. 2 blower. system powder the for connections 1 wiring. and Board Control HMI, 3 2 1 replaced. 3 2 belt. grinder 1 grinder. 4 2 heads). the grinder jammed (possibly aforeign in object 1 grinder. 2 1 grinder. 4 2 heads). the grinder jammed (possibly aforeign in object 1 2 1 board. 1 connections to the grinder. the to connections 3 belt. grinder 3 belt. grinder ------

Reboot the machine. the Reboot themessage. Clear themessage. Clear for connections and wiring Check Clean any the accumulation from and wiring the Check reset to "Acknowledge" Press Check the condition of the the of condition the Check Check machine. the Reboot the see if to Check machine. the Reboot themessage. Clear control the on fuse the Check If message persists, replace the the replace persists, message If machine. the Reboot the replace persists, message If the replace persists, message If the check persists, message If machine. the Reboot The grinder may need to be be to need may grinder The and wiring the Check the replace persists, message If the of condition the Check the replace persists, message If the replace persists, message If the of condition the Check Reboot the machine. the Reboot machine. the Reboot

Action(s) Required Action(s)

to see if the grinder is is grinder the see if to VKI Publication # Publication VKI

blower.

grinder is is grinder

100308

- 001

Section 5 – Error Messages 101

to be

Eccellenza Touch Eccellenza

the machine. element may need to be

Action(s) Required

Empty the cash box. Reset the Cash Box counter. Reboot the machine. Reboot the machine. The machine may have been Clear the message. Reboot the machine. If message persists, replace the Control boardmay need Clean any accumulation from fan. If message persists, replace the Heater element may be drawing If message persists, replace the Heater to be need may relay Heater to Check wiring and connections Clear the message. If message persists, replace the Level probes require cleaning. Clear the message. Clear the message. Reboot the machine. Check fan wiring and connection Check wiring and connections to Clean level probes. If this occurs during initial Inspect wiring and connections Reboot Inspect wiring and connections Check wiring and connections to Replace heater element.

to be need may relay Heater

- - - – – ------2 2 2 3 1 2 Consult the coin changer manufacturer’s documentation. 1 1 2 3 heater element. 1 2 1 replaced. 2 replaced. 1 to control the board. 2 4 control board. 1 the level probes. 2 1 heating, it may be todue water from water some Empty expansion. tank. moved causing tank to overfill. from tank. water some Empty 1 to heater the relay and heater element. 2 persists, replace the heater element. 1 2 heater element. 1 to the heater relay and heater element. 2 3 replaced. 1 heaterthe relay. 2 3 1 3 too much power. If message replaced. the heater element. exhaust fan.

related -

Condition

C) took longer than the

95°

the water level is reaching the safety level probe. The cash box in the changer housing is full. Miscellaneous Coin Changer issues. temperature (Default 0 C). Inlet valve and heater were both activated for a of period time longer than theconfigured timeout. Reaching the water set point (Default heating configured maximum timeout (Default: 30 min.) Heater bad connection count has exceeded the configured limit. Water temperature has exceeded configured temperature setting. Fan is not present or operating abnormally. Safety level probe is detected while the normal level probe is not. The water tank has overfilled and Heater current close is to maximum operating level. Heater may be drawing too much power. Heater current close is to minimum operating level. Heater may not be drawing enough power. Heater current has exceeded the level. operating maximum Heater current is below the minimum operating level. Water temperature went below the configured minimum critical

)

messages

Message Displayed

Changer…(various

Cash Box Full Coin The water level is reaching the the reaching is level water The probes level safety Water Level Error Tank Water the over is temperature maximum level not is present abnormal or has Fan operation Water Tank Heating Water Heating Tank Timeout Probe Water Heating Tank Error Water Tank Default Water Default Tank Critical Min Temp Fill Water Default Tank Time Heating Heater's current is under minimum operation level Heater's current is close to minimum minimum Heater's to close current is operation level level safety over is current Heater's Heater's current is close to critical critical Heater's to close current is level 001 -

L5 L4 K1 H1 Code 100308 MDB1 VKI Publication # 102 Section 5 – Error Messages

Operation Manual Code M11 M6, M6, M5, M4, M2, M1, M7 M3

minimum operation level operation minimum Coffee Dispensers current is close to level critical Coffee Dispensers current is close to level operation minimum under is current Whippers Whippers current is over safety level level operation minimum to close is current Whippers level critical to close is current Whippers level operation minimum under is current Dispensers Powder safety level over is current Dispensers Powder level operation minimum Powder Dispensers current is close to level critical Powder Dispensers current is close to safety level Coffee Dispensers current is over

Message Displayed

level. operating maximum the exceeded has current Dispenser Powder power. enough bedrawing not may motor Powder level. operating minimum to close is current Dispenser Powder power. may bemotor drawing much too maximum operating level. Powder Powder level. operating maximum the exceeded has current motor dispenser Coffee level. operating minimum close is current Dispenser Coffee maximum to close is current Dispenser Coffee the below is current Whipper Powder level. operating maximum the exceeded has current Whipper Powder level. operating minimum to close is current Whipper Powder maximum to close is current Whipper Powder the below is current Dispenser Powder minimum operating level. operating minimum level. operating minimum

Dispenser current is close to to close is current Dispenser operating level. operating level. operating

Condition

to to

3 2 dispenser. powder the Empty compressed. or be packed 1 motor. dispenser powder 4 2 motor. dispenser powder the to connections 1 motor. dispenser powder 4 2 dispenser. the Empty compressed. or packed be may dispenser 1 be seized. Try to free the motor. the free to Try seized. be 3 motor. dispenser powder the with properly be engaged 3 coffee dispenser motor. dispenser coffee 3 2 jammed. is motor dispenser 1 motor. dispenser coffee 4 2 motor. dispenser the to connections 1 motor. dispenser coffee 3 2 1 motor. whipper faulty 2 motor. whipper the to connections 1 1 motor. whipper faulty 1 motor. whipper faulty 1 motor. dispenser powder 2 motor. dispenser powder the to connections 1 motor dispenser powder 4 replaced. be to need may coupling sei 3 motor. dispenser the with engaged be seized. motor. whipper faulty coupling may need to be replaced. be to need may coupling ------

zed. Try to unseize the motor. the unseize to Try zed. The powder in the dispenser may may dispenser the in powder The and wiring the Check the in product powder The Check to see if the coffee coffee the see if to Check and wiring the Check The dispenser may be jammed. and wiring the Check the replace persists, message If the replace persists, message If and wiring the Check The powder dispenser motor may may motor dispenser powder The Powder the replace persists, message If not may dispenser powder The the replace persists, message If The dispenser may be jammed. The powder dispenser motor motor dispenser powder The be may motor dispenser The persists, replace the the replace persists, message If machine. the Reboot replace persists, message If be not may dispenser coffee The the replace persists, message If may motor dispenser coffee The the replace persists, message If the replace persists, message If the replace persists, message If the replace persists, message If The coffee dispenser motor motor dispenser coffee The Action(s) Required Action(s)

VKI Publication # Publication VKI dispenserbe may jammed.

100308

the the

001

Section 5 – Error Messages 103

replaced jammed.

initialize

Eccellenza Touch Eccellenza

connections to to connections

wiring and

Action(s) Required

Reboot the machine. If message persists, check wiper If message persists, a wiper If message persists, replace the Reboot the machine. If message persists, replace the The brewer motor may need to Reboot the machine. If message persists, replace the The wiper motor may need to be Check wiper motor connections. The coffee dispenser may not be If message persists, replace the The brewer motor may need to The brewer motor may need to Check wiring and connections to One, or both, of wiper motor the Reboot the machine. The coffee dispensermotor Clear the message. Clear the message. Reboot the machine. Reboot the machine to Clear the message. Reboot the machine. Clear the message. Check the Clear the message. jammed or be may wiper The The wiper may missing be or The motor may need to be Reverse the wiring connections Check wiringand seized be may brewer The Check the wiring and Check the wiring and Clear the message.

------1 2 3 4 motor switch needs to be replaced. 1 2 3 motor.brewer 1 the brewer. 1 2 1 2 3 motor.brewer 1 connections to the motor.brewer 2 be replaced. 1 2 3 motor.brewer 1 binding. 2 replaced. 1 improperly installed. 2 3 1 to the wiper switches. motor switches and connections. 1 the coffee dispenser motor. 2 4 coffee dispenser motor. 1 2 be replaced. 1 connections to the motor.brewer 2 be replaced. 1 connections to the motor.brewer 2 3 switches needs to replaced. be 1 2 engaged with the dispenser motor. wiperthe motor switches. 3 coupling may need to be replaced.

encoder is

or Condition

operating level.

wrong switch).

A wiperA sequence was started while wiperthe was not initialized (homed). The wiper current was over the configured stand by operation level. not returning any count. brewerA sequence was started while the brewer was not initialized. The brewer current was over the configured stand by operation level. The IC of the brewer driver is in fault. Brewer motion timed is out: brewer is moving too slow, and unable to reach required position in the allotted period of time. brewerA sequence step was received while a wiper sequence was already in progress. The wiper motor was current over the configured maximum operation level. The wiper motor was current under the configured minimum operation level. The wiper limit switches are inverted. Coffee dispenser motor current is below the minimumoperating level. Brewer current has exceeded the level. operating maximum Brewer current is below the minimum Brewer is going in the wrong direction. Wiper is going in the wrong direction (detected the by activation of the The brewer quadrature

Message Displayed

current is over safety level safety over is current Wiper Over Current Current Over Wiper Standby Wiper Inversion Wiper Not Initialized Wiper current is over safety level safety over is current Wiper Wiper current is under minimum operation level Brewer Timeout Brewer Over Current Brewer Over Current Standby Brewer Counting Not Brewer Initialized Not Brewer current is under minimum operation level Brewer Inversion Brewer Coffee Dispensers current is under minimum operation level Brewer Unexpected Item Item Brewer Unexpected Received Brewer Safety Fault 001 -

M9 M7

M6,

M10 Code 100308 VKI Publication # 104 Section 5 – Error Messages

Operation Manual V1 S1 Code M10 Z99 T1 , -

V6 S2

Over Current StandBy Current Over Tank CoilWater Valves StandBy Current Over Whippers Powder StandBy Current Over Dispensers Powder Standby Current Over Fan Blower Machine Standby Coffee Dispensers Over Current level. safety over is current Relay & Valves & Valves temperature is notWater rising Probe Not Present Tank Temperature Water Short Probe Tank Temperature Water 0) below or heat over (greaterImpossible than temperature 0) below or heat over (greaterImpossible than temperature Short 2 NoLight Cup Machine / Short 1 NoLight Cup Machine Received Wiper Unexpected Item Timeout Wiper Fault Safety Wiper Over Current StandBy Current Over Tank Heater Water Failure Power Tank Detectors Water minimum operation level operation minimum

Message Displayed Relay current is under under is current Relay

Temp probe is open. is probe Temp shorted is probe Temperature reported. being temperature Invalid reported. being temperature Invalid Light Cup progress. in already was wiper a while received was step sequence A wiper time. of period the allotted in position required reach to unable is moving too slow (or stopped), brewer out: is timed Wiper motion mode. fault in is driver wiper the of IC The configured stand by operation level. operation by stand configured the exceeded has current Heater supply. power detector overflow and probes thelevel of failure a to due triggered Fault signal level. operation by stand configured has current Valve(s) level operation by stand configured the over was sum current whippers Powder level. operation by stand configured the over was sum current dispensers powder The level operation by stand configured the over current blower or fan The level. operation by stand configured the over was sum current dispensers coffee The level. operating the maximum exceeded has current Relay & Valves level. operating minimum the below is current Relay & Valves mode. heating in while not is temperature Water

LED #1 or #2 is shorted. is #2 or #1 LED

Condition

exceeded the the exceeded

increasing increasing sum was was sum

control board. control and element heater relay, heater 1 2 probe. the temperature to 1 2 probe. the temperature to 1 probe. temperature the replace 1 probe. temperature the replace 1 1 2 1 replaced. 3 2 1 be to need may board 2 1 reboot the reboot 1 board. control 3 2 1 machine. the reboot 1 1 1 1 1 be need to may 2 1 replaced. be need to may 3 2 1 replaced. 4 2 valve or one of the outlet valves valves theoutlet of one or valve valves theoutlet of one or valve valves. outlet and inlet 3 replaced. 2 2 2 2 ------

Check wiring and connections to to connections and wiring Check probe. thetemperature Replace connection and wiring the Check probe. thetemperature Replace connection and wiring the Check reading temperature Inaccurate reading temperature Inaccurate machine. the Reboot themessage. Clear The jammed/ be may wiper machine. the Reboot Clears automatically. not, If themessage. Clear Clears automatically. not, If themessage. Clear themessage. Clear Replace LED/harness. Replace be The wiper may needto motor connections. motor wiper Check control the persists, message If If message persists, replace the the replace persists, message If machine. the Reboot themessage. Clear themessage. Clear themessage. Clear themessage. Clear inlet the persists, message If inlet the persists, message If to connections and wiring Check be to need may board Control Heater relay may need be to E Reboot the machine. the Reboot machine. the Reboot machine. the Reboot machine. the Reboot l ementneed may bereplaced. to Action(s) Required Action(s)

VKI Publication # Publication VKI machine.

replaced.

100308

binding.

001

- -

Section 6 - Updating Firmware 105

6 ! This Make

Eccellenza Touch Eccellenza

GB until the USB

ECTION ECTION

(switch the power off for 5 seconds 5 seconds off for the(switch power it is not backwardscompatible

S USB flash drive (minimum 8 drive (minimum flash USB

the firmwarebe loaded must when the

empty

odically for the Eccellenza Touch. These updates may

using the main power switch

. from the USB connector and insert your USB flash drive into it. into drive flash USB your insert and connector USB the from attemptto install older an versionsoftware of than the version

the USB flash drive into the USB connector as far as it can go. can it as far as connector USB the into drive flash USB the plug

After replacing the control board, Flash drivewith the proper firmwareconnected is the machine. to Never currently installed in your equipment as may result in failure a HMI of the (touch screen) voidits and warranty. machineis first powered up. Do not power up the machine

001 - Remove the the Remove Reboot the machine Load the latest firmware files onto an onto files firmware theLoad latest bin. waste the Remove sure to push and then onagain)

100308 3. 4. 1. 2. Firmware updates may released peri updates be Firmware consistof fixes, new options and features, customizations, etc. This section guides you through the simple process of updating your equipment latest to the firmware.

VKI Publication #

Updating Firmware 106 Section 6 - Updating Firmware

Operation Manual

7. 6. 5.

simplycase, clear the error. possible is It that an error displayedmay be theon screen rebooting, re rebooting, Remove flash drivethe andEccellenza the Touch reboot will itself twice. it While is remove the USB flash drive to reboot the machine. Once the update is complete ( command to reverts screen The input. nouser requires and is automated process updating The

the background. the in progress in be still may upgrade the as or so 15 minutes for undisturbed These settings will be maintained. maintained. be will settings These programming. the have made in you may or customizations settings existing not will firmware Touch Eccellenza the Updating with possible be not will updates further otherwise created, " the and delete a to computer, drive flash USB the you completion, to prior interrupted was process update the If a “log with black remains screen the If - style prompts that provide progress information on the update. the on information progress provide that prompts style - install the plug onto the USB connector and re connector USB the onto plug the install

it may take u

p to 30 to p - in” prompt, allow the machine sit sit machine the allow prompt, in”

minutes)

after the reboot overwrite or change any or change overwrite , you are prompted to to prompted are , you - " folder that was that was folder " Backup install theinstall waste bin VKI Publication # Publication VKI this this must

. If this. If is th flash flash

connect connect 100308 drive. .

- 001 e

Section 7 – Product Warranty Information 107

er ial 7 I shall related -

contractor or - Eccellenza Touch Eccellenza

ECTION ECTION S factory installed in new equipment or purchased

costs orcosts own materials its and labor connection in with warranty right VKI claims. the reserves Information

number). The Return Authorization number must appear on shipping labels and cartons.

otherwise stated herein.

compliance with preventive maintenance could result in damage to the brewer and brewer -

001 - must have prior authorization from contacting VKI by VKI Customer Service. No equipment or will parts be

rs original products at time of purchase only. VKI assumes no responsibility for substitute replacement

wrong serial

or a machine on is a warranty claim submitted time the at reported be must machine of the serial number The

100308

2018)

- ibuted by the company. This coverage is limited to defects in material and workmanship under normal use and service, for Brewer assembly Brewer Service parts and accessories parts Service General

- - - components, and may void the warranty. the void may and components, VKI provides a three (3) month parts warranty on brewers repaired, reconditioned or upgraded but no longer covered under warranty. On brewers with warranty coverage remaining, the balance of warranty coverage (3)or three month limited warranty may be applied, whichever period is longer. Please note that non

a period of one (1) year commencing from the date of purchase, unless otherwise stated herein. distr VKI provides a one (1) year parts warranty Eccellenza on the Touch - brewer VKI provides a one (1) year parts warranty on all service parts and accessories produced at its factory or by a sub factory or by its at produced and accessories parts service all on warranty parts (1) year a one VKI provides separately. This coverage is limited to defects in material and workmanship under normal use and service, commencing from the date of purchase, unless VKI provides a one (1) year parts warranty on equipment produced at its factory.This coverage is limited to defects in mater and workmanship under normal use and service for a period of (1)one year commencing from the date of purchase, unless otherwise stated herein. This warranty applies only to the original owner of the equipment. VKI’s sole responsibility under this warranty shall atbe, VKI’s option, to repair, replace or credit the defective part. VK treated or returned if they are not accompanied by a completed Return Authorization (RA) Form, or whose information is - (e.g. inaccurate only be responsible for its own thein performance of this warranty, the in event of shortages of materials, to substitute other materials of similar or bett suitability. This warranty cove parts installed on VKI equipment that have not been purchased from VKI or installedand use in accordance with VKI’s instructions. warrantyAll service

VKI Publication #

3 2 note: Important any of the components contained therein. Any removal of or tampering withthe serial number or date code of a component will void warranty. 1 Product Warranty (Updated 108 Section 7 – Product Warranty Information

6 5 4 Operation Manual For information, more Service: VKI Customer please contact restocking. for VKI to returned merchandise all on charges freight absorb will customer The warranty. under covered longer is no merchand all on charges freight absorb will customer The Procedure. Return VKI’s with accordance the right to chan to the right reser VKI implied. or expressed representations, or guarantees warranties, other all excludes and of lieu in is warranty This suppliers. its from technology pr to ability VKI’s period, this During equipment. the of production of termination of date the from years seven (7) of period a for service and parts provide to endeavor will VKI pallet. a on beshipped also should and transit in damaged prevent will that packaging in or carton shipping original their in shipped be should accessories and/or systems, coffee possible, Wherever packaging. improper due to VKI to customer from transit in damaged Products on void is Warranty customer. any by purchased previously products any the for same substitute or in same incorporate to obligation no shall be under VKI but VKI, by time any at bemade may products our to improvements or Changes announcement. program published the to according applied are conditions and Terms upgrade and/or programs. recall factory to subject parts apply on doesnot Warranty parts. service and kits accessories, machines, all on period coverage warranty applicable the validate and determine to used be will codes stamp date and/or numbers Serial parts. repair these or replac credit, to theright reserves VKI use, normal under defective deemed parts all of inspection internal an to Subsequent basis. annual an on product o or gaskets seats, valve as such parts wear include not does Warranty flooding. and fire conditions, extre of result the as fluctuations electrical to due damage or maintenance poor installation, poor of result a as or neglect se or kits accessories, machines, all on void become shall Warranty standard all absorb will VKI Note: in. here stated otherwise unless shipment, of date the from commencing separately, purchased/serviced or equipment rebuilt in installed factory boards, electronic upgraded or repaired reconditioned, all on warranty month (3) three a provides VKI herein. stated unless otherwise factory, VKI’s from shipment of date the from commencing service, and use normal under workmanship and material in defects to limited is coverage This VKI ion correct of software the limited to code. is software on Warranty warranty. the void will and prohibited strictly is assemblies electronic these with tampering Any - - -

Exclusions and conditions Freight charges Electronic board assemblies provides a one (1) year warranty on all electronic boards used in the Eccellenza Touch. Eccellenza the in used boards electronic all on warranty year (1) one a provides An administrative charge of $50.00 will be invoiced for any board returned with no fault found (NFF). found fault no with returned board any for beinvoiced will $50.00 of charge An administrative Phone: 1 Phone: Email: [email protected] Email:

ge this policy without prior notice. prior without policy this ge - 800-

567- 2951

freight charges on merchandise returned under warranty. Merchandise must be returned in in bereturned must Merchandise warranty. under returned merchandise on charges freight

ovide parts and service will be governed by the availability of components and and components of availability the by begoverned will service and parts ovide

rvice parts having been subject to misuse, alteration, alteration, misuse, to subject been having parts rvice - rings which are required during normal upkeep of of upkeep normal during required are which rings

ise returned for repair that that repair for returned ise

VKI Publication # Publication VKI

100308

- ves ves 001 me me e