King County Metro Transit 2008 Annual Management Report Kurt Triplett King County Executive King County, Washington Harold S. Taniguchi Director, Department of Transportation 201 South Jackson Street, M.S. KSC-TR-0815 Seattle, Washington 98104-3856 Phone: (206) 684-1441 Fax: (206) 684-1224 Internet:
[email protected] Kevin Desmond, General Manager King County Metro Transit 201 South Jackson Street, M.S. KSC-TR-0415 Seattle, Washington 98104-3856 Phone: (206) 684-1619 Fax: (206) 684-1778 Internet:
[email protected] Report Prepared by: Research and Management Information Chuck Sawyer, Supervisor Lisa Durst, Project/Program Manager King County Metro Transit 2008 Annual Management Report Department of Transportation Metro Transit Division 201 South Jackson Street Seattle, WA 98104 Table of Contents Ridership Transit . 1 Vanpool . 1 Access Program . 1 Transit Operations Vehicle Reliability . 2 Service Reliability. 2 Safety . 3 Security . 3 Assaults and Disturbances . 4 Customer Services Responses to Customer Contacts . 4 Percent of Calls Answered . 5 Complaints per Millin Boardings . 5 Ridematch Services . 5 Financial Summary . 6 Capital Program Highlights . 7 Rider Satisfaction . 9 Detailed Financial and Operating Data Revenues . 10 Operating Expenditures . 11 Capital Expenditures . 11 Transit Statistics. 12 Customer Services . 13 Paratransit Services . 14 DART Service . 15 Vanpool Services . 15 Water Taxi . 16 Operating Environment . 16 Metro Transit Employee Information . 16 Transit Fleet Information . 17 Facilities Information . 18 Fares . 19 Annual Summary . 20 King County Metro Transit, 2008 Annual Management Report GENERAL MANAGER'S NOTE This report presents King County Metro Transit operating and financial statistics for 2008, and other information important for gauging how well the Transit Division is doing in providing safe, reliable, cost-efficient transportation services to the King County region.