CUSTOMER SPOTLIGHT: Odawa Casino Resort Casino Resort Boosts Efficiency and Guest Service with Comprehensive Agilysys Suite
“Visual One PMS will streamline our hotel operations from dawa Casino Resort, located arrival through departure, while InfoGenesis POS and rGuest Pay will boost food, beverage and retail efficiency and reduce in Northern Michigan, is one the risks associated with card acceptance. Agilysys has been a of the state’s premier visitor trusted adviser to tribal gaming properties for many years, and O we look forward to a long and successful partnership.” destinations. Following extensive The $140 million Odawa Casino Resort property includes 137 renovations, they chose to implement guest rooms, 10 luxury suites, three restaurants, two bars, gift Agilysys technology to strengthen shop, nightclub and a 50,000 square-foot casino. Odawa Casino Resort is owned and operated by the Little Traverse Bay Bands operations across the property. of Odawa Indians.
Odawa Casino Resort in Petoskey, Michigan, caters to both business and leisure travelers, with a Las Vegas style casino, several dining options, live entertainment AGILYSYS SOLUTIONS SELECTED venue and nearly 20,000 square feet of • InfoGenesis® POS meeting and event space. Guests staying at Odawa Casino • Visual One® PMS Resort can enjoy the premier entertainment venue, take a rest • rGuest® Pay in the AAA 3 Diamond rated resort or explore all the offerings of Northern Michigan such as hiking, boating or fishing at the nearby Lake Michigan.
The 137-room property implemented Agilysys solutions after undergoing renovations and the property’s executive team wanted state-of-the-art technology that not only would increase operational efficiency but also would enhance the guest experience.
“The Agilysys suite is a great fit for us, with software that addresses the entire guest lifecycle, including property management, point-of-sale and payment gateway solutions,” said Eric McLester, General Manager at Odawa Casino Resort. ABOUT OUR SOLUTIONS:
Visual One® PMS is a comprehensive and fully integrated rGuest® Pay is Agilysys payment gateway solution that enables property management system that offers a wide range of complete and secure payment processing. It leverages one features and functionality, including front office operations, of the few payment offerings that includes: Validated Point-to- guest history, housekeeping, reservations management and Point Encryption (P2PE), which securely encrypts cardholder more. Its user-friendly screens are laid out in a logical and data while drastically reducing annual PCI audit costs; a understandable format with quick-feature icons and drag-and- Payment Information Proxy (PIP) that secures data arriving via drop capabilities. The software, which runs on a Microsoft® e-commerce interfaces; robust tokenization, which eliminates SQL Server® database, has modules for accounting, activities, storage of cardholder data; and a full range of fixed and mobile club management, comp accounting, condo accounting, guest EMV-ready payment devices that ensure compliance with new marketing, sales and catering and spa management. card security regulations.
.
InfoGenesis® POS, a popular point-of-sale solution among luxury hotels and resorts, is a comprehensive POS system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency.
ABOUT AGILYSYS:
Agilysys is a leading technology company that provides innovative software and services for point-of-sale (POS), property management (PMS), reservation and table management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions exclusively to the hospitality industry. Our products and services allow operators to streamline operations, improve efficiency and understand customer needs across their properties to deliver a superior overall guest experience. The result is improved guest loyalty, growth in wallet share and increased revenue as they connect and transact with their guests based upon a single integrated view of individual preferences and interactions. We serve four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Corporate Foodservice Management; and Restaurants, Universities, Stadia and Healthcare.
Agilysys operates across North America, Europe, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information, visit www.agilysys.com.
LEARN MORE ABOUT AGILYSYS SOLUTIONS
EMAIL: [email protected] PHONE: 877 369 6208 WEB: WWW.AGILYSYS.COM
Copyright © 2018 by Agilysys, Inc. All rights reserved. Neither this document nor any portion of the contents of this document may be reproduced or transmitted in any form or by any means without the prior written permission of Agilysys, Inc. This document may be changed at any time without notice. This document contains confidential information of Agilysys, Inc. which may not be used or further disclosed without the prior written permission of Agilysys, Inc. All trademarks, and registered trademarks are the property of their respective owners. 02/18