The Orange Rag www.legaltechnology.com

November’s big deals

Duo of Elite 3E wins Thomson Elite has secured two more orders for its Elite 3E next generation practice management system. The orders were placed by 44 partner Lewis Silkin and 14 partner professional indemnity specialists Fishburns. Lewis Silkin’s IT director Jan Durant said 3E was chosen TFB to offer users because it offered easy integration with the firm’s existing technology strategy “which is based on the increased use of Microsoft CRM intranets and CRM”. Both firms will be At its annual user conference later this week, TFB will replacing older legacy systems. unveil plans to resell a version of the CRM4Legal client relationship management system (which is based on Campbell Hooper swap-out Firmware Microsoft Dynamics CRM software) to its users as a fully Westminster Campbell Hooper integrated add-on to the company’s Partner for Windows has selected Pilgrim Systems’ LawSoft as case and practice management suite. CRM4Legal has been its next generation practice management developed by the US supplier Client Profiles, which has system. The 130-user firm, which will also recently established a presence in the UK, and TFB is be using LawSoft for CRM and workflow confident a number of its larger users will commit to the applications, had been running the old system in the first few months of next year. The first public Tikit/ResSoft Firmware system. demonstrations of TFB’s implementation of CRM4Legal will take place at the Islington Legal IT show in February, RJW extend Visualfiles footprint when TFB will also be announcing details of what it Russell Jones & Walker has extended its describes as an attractive pricing structure that will finally investment in LexisNexis Visualfiles make CRM affordable to non top-100 sized law firms. TFB technology by increasing its number of will also be rolling out the system for the company’s own Visualfiles personal injury case internal use over the next few weeks. management software users to 150 and by opting to roll out Visualfiles’ M2 matter Other CRM news in brief management system on a firm-wide basis. • On 30th November, Dundas & Wilson strategic projects director Tom Clowes will be talking about the importance Browne Jacobson picks SRC Winscribe of CRM at a half-day seminar in organised by Nottingham-based Browne Jacobson has Microsoft Dynamics CRM consultancy ePartners Legal. For selected SRC to implement a Winscribe details call 020 7190 2829 or visit the website. digital dictation system across its three www.epartnerslegal.com offices. The firm will initially deploy DDS to 200 users in its corporate and banking • has upgraded its old Elite APEX division before rolling it out firmwide. CRM system to the Elite Business Development Suite. The Browne Jacobson will be replacing an system will be implemented by Hubbard One, a Thomson older DDS that lacks Winscribe’s Elite business which recently opened a UK office. workflow management features.

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News in brief ReWord re-moves

Clarke Willmott extend outsource deal delays for RPC clients Clarke Willmott has agreed a new IT Glacier Re and Hiscox are the latest insurers to sign up for operations outsourcing contract with the new ReWord extranet service from Reynolds Porter Silversands (01202 360000) for three years Chamberlain. ReWord is a benchmarking system that with an optional fourth. This will be allows insurers to compare and contrast component Silversands second spell as an outsource clauses used in standard reinsurance contracts within provider to Clarke Willmott, who first minutes. In addition to facilitating the systematic review of outsourced their IT operation in 1999. contractual clauses, ReWord also provides a related legal www.silversands.co.uk commentary. Since its launch at the end of last year, a total of 15 insurance and reinsurance services have taken Programme Vanilla goes overland out subscriptions to ReWord. As part of the firm’s ongoing ‘Programme • The Reynolds Porter Chamberlain service (which we Vanilla’ IT infrastructure update and believe is a world first) follows changes in London replacement initiative, Overland Storage insurance market practice whereby all terms in insurance (0118 989 8000) has been awarded a and reinsurance contracts must now be clear and contract by Simmons & Simmons to roll unambiguous before the inception of the reinsurance out its NEO 8000 tape library. The tape period. Traditionally contracts were made but their precise library is the final element in the firm’s legal scope was not agreed until several months later. disaster recovery and data backup facilities, complementing a disk-based SAN storage area network system. The IntApp gearing up for UK launch firm’s chief technical officer Peter Attwood IntApp Inc, the US developer law firm productivity utility estimates Simmons will initially need at software, is gearing up for the launch of its systems in the least 90 terabytes of storage to support its UK. Eldean Ward, who was with Billback until earlier this London, Rotterdam and Hong Kong offices year, is IntApp’s director of business development and but added that with the new NEO kit they responsible for the launch. Over the past three years more were “achieving quite phenomenal than 30% of AmLaw 200 law firms have purchased IntApp backup rates of 60 gigabytes to a tape in systems. These include: Integration Builder, which helps 40 minutes and reading back at between 5 firms address matter provisioning issues such as matter and 7.5Gb a minutes”. lifecycle management and lateral hire intake; Wall Builder, www.overlandstorage.com which helps deliver and enforce information access controls for confidentiality and regulatory/compliance EHL upgrade Linetime system scenarios; and, Time Builder, which enables firms to EHL (Loughborough) Ltd has upgraded its capture time that might otherwise go unbilled. Linetime IT systems to the supplier’s • In the UK and Europe, IntApp will come to the market newer SQL-based Liberate software. both directly and through authorised reseller Thomson Elite. Firms using Elite WebView will be offered a custom More protect with Lightspeed version of Time Builder called Time Builder WV. Five more firms – Boodle Hatfield and www.intapp.com Howard Kennedy in London, Thorntons in Dundee, Rowe & Cohen in Manchester and Geldards in Cardiff – have ordered the No mobiles please, we’re rural Total Traffic Control email, web and Much as we love hearing from readers, could you please network traffic monitoring, control and NOT call the editor on his mobile. The Insider office is security system from Lightspeed Europe. located in a black hole for mobile phones so use the www.lseurope.com 01986 788666 landline instead. Thank you.

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Phoenix to resell News in brief nQueue in UK Mimecast on target for 30% share Phoenix Business Solutions has become a certified reseller Email management and security systems partner for the nQueue costs and expenses recovery specialist Mimecast says its on target to systems in the UK. nQueue vice president John Gilbert have 30% of the top 100 law firms in the said “Not only do we believe we found a great partner in UK using its software by the end of this Phoenix but they align so well that we have offered them year. The most recent signings are an exclusive partnership for the entire UK market.” Capsticks, Shepherd & Wedderburn, Bircham Dyson Bell, TSS Law, Thomson Gilbert also commented on the status of Rupert Murray, Snell & Passmore, , who joined nQueue as a vice president for sales in June and Woollastons. Arthur 2005 but left the company earlier this summer. “While Cox in Ireland has also implemented the Rupert was a valuable member of the nQueue team, he system and has upgraded never hid the fact that his desire was to work and live in to Mimecast’s forensic email archiving the US, specifically Washington DC. He was offered a facility, replacing their current Cryoserver position in June with another company and much as we implementation. missed losing a member of our team, we realised this was important to Rupert and we wish him well.” . New anti money laundering check LexisNexis Visualfiles has launched M2 AML, a new risk and compliance system News in brief designed to help law firms cope with the revised anti-money laundering regulations Patent Attorneys pick Open Text DMS due to come into effect on 15th Patent attorneys Mewburn Ellis LLP are to implement December. The system combines the Open Text eDocs DM5 software as their new document Lexis KYC ID service launched earlier this management system. The implementation, which includes autumn with the Visualfiles M2 matter integrating Open Text with the firm’s Lotus Notes email and process management system. system, will be handled by KnowHow Consulting. www.knowhowconsulting.co.uk Aderant goes into Brussels firm Timesoft has implemented an Aderant • In a joint move with Microsoft, Open Text has published Expert Back Office PMS at the offices of a new white paper on the topic of Extending the Value of 65 fee earner employent law specialists Microsoft SharePoint in Law Firms with Open Text Legal Claeys & Engels in Brussels. Information Management. In other words how the Open Text/Hummingbird DMS platform can co-exist with SharePoint in a matter-centric environment to the benefit New on the Blog of law firm users. You can download a copy of the white The Insider’s Orange Rag blog has been paper, as a PDF, free of charge from the know-how seeing a heated debate on the merits of resources section on the Insider website. the EDRM XML standard for e-discovery. www.legaltechnology.com Opinion is split between those who think it a good idea and those who regard it as Axxia DNA now available as fully hosted service an attempt by litigation support system The Axxia DNA PMS/case/workflow system is now vendors to hijack the standard. You can available as a hosted service, with 100-user West add your comments to this or any other Midlands firm Martin Kaye the first to sign up for it. The stories, including Richard Susskind’s ASP services, which include full disaster recovery facilities, views on Web 2.0, by visiting the blog. are provided by e-know.net on a guaranteed SLA of 99%+. www.theorangerag.com

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Editorial: Are law firm Opinion: Outsourcing - a IT spends up or down ? The Insider is currently revising its Insider marriage of convenience 250 Chart, which looks at the IT systems Outsourcing your IT infrastructure management is a major used by the UK’s largest law firms. Now decision for any IT director and its going to have serious that accurate law firm turnover figures are and lasting implications. If it goes right, you can more widely available, one of the new significantly cut costs, enhance service levels and features we are considering is a column generally make yourself popular with the fee earners. If it identifying approximately how much each goes wrong, you could be letting yourself in for a world of firm spends on technology each year. recriminations and failed projects. With these two end games in mind, what can the legal IT director do to ensure Our original plan was to take an average that he’s the one who gets it right? figure for IT expenditure as a percentage of turnover and extrapolate the real value Whether it’s dipping your toe in with some offshored from the firm’s actual turnover. But then helpdesk or going the whole hog by sending all your IT to we realised there was no longer any clear Mumbai, accessing low-cost overseas human resource is consensus on what this average increasingly seen as the next logical step in IT percentage figure might be. A figure of procurement. However outsourcing isn’t like any other IT 5.5% has been the accepted norm for purchase. Yes, you need to look at the capabilities and some time but this year we were quoted costs of competing vendors but the implementation 3%, 4%, 5%, 7% and as high as 8.89%. process isn’t just matter of throwing development time at it. You need to think not only about the technical and An added complication is that with many strategic ramifications but also about the softer, more firms currently enjoying record turnovers, relationship-focused aspect of the process. although their actual IT spend is the same or more than last year, as a percentage of The comparison I always try and draw with outsourcing is turnover the figure has fallen. Nevertheless with a marriage. The engagement between outsourced applied to a firm like , a spread provider and client is, whether you like it or not, going to of 3% to 8.89% is meaningless as it could be a relationship. It is (hopefully) going to be for the long imply an IT spend of anything between term and will require give and take on both sides. So, £33 million and £100 million. when you’re setting up your outsourced relationship you want to think about how that marriage is going to work. To shed some light on this issue, the Insider, in conjunction with a leading The marriage contract systems supplier, is planning a major Law firms are notorious within the IT world for the research exercise into law firms’ actual IT emphasis they place on the contractual aspect of budgets. More details to follow but in the relationships with vendors. This is right and good but is meantime this month’s readers poll (to be something that is particularly relevant when you are found at www.legaltechnology.com) is thinking about establishing a lasting and effective working investigating those elusive percentage relationship with an outsourcing vendor. Because the figures, whether they have increased or relationship between you and your outsourced partner is decreased since last year, and what they necessarily going to be iterative and developing, you need are likely to be next year. to consider that, whilst contracts do oblige partners to ...Charles Christian deliver on their terms, they can also restrict or 

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 disincentivise those partners in equal measure. If you tie your outsourcing partner up in a web of delivery News in brief commitments and SLA’s you could actually find that you are preventing them from going that extra mile and Gordons extends TFB site with merger delivering you more or that you are stifling their creativity Gordons LLP has extended its TFB Partner in delivering the best possible solution. Going back to the for Windows case and practice marriage analogy, when you’re getting married you don’t management system implementation want to start the relationship by arguing over a hugely following the acquisition of the Bradford detailed pre-nuptial agreement. Yes, you want to have a firm David Yablon. Yablons, with 79 staff, shared understanding of the rights and responsibilities previously ran a Videss system. inherent in the marriage contract but you don’t want to • Fifty user firm Mander Hadley & Co in stifle what is hopefully an organic relationship by the Coventry has selected TFB to supply its imposition of restrictive obligations and limitations. new practice management system. Other recent TFB wins include Kinsey Jones in A long courtship Cardiff, Austin Weinberg in London and The marriage analogy can also be taken further when Palmer Biggs Legal in Sussex. considering the way in which the relationship between client and outsourcing vendor should be developed. In the 500 days of continuous email uptime general scheme of things, we don’t normally select a US law firm Gunderson Dettmer is partner and then immediately marry them. Normally a reporting that since installing a Teneros period of time is spent in getting to know and understand Application Continuity Appliance for the partner fully before committing to the totality of a Microsoft Exchange, it has enjoyed 500 married relationship and the same should be true of the days of unbroken email continuity. The outsourced IT engagement. firm now has a single Exchange Server supporting the email boxes of nearly 250 Whilst the temptation with outsourcing is to go the whole lawyers and staff at the firm’s four offices hog and offshore as much as possible as fast as possible, it across the United States, plus numerous is a process that has to be taken carefully and thoughtfully. laptops and mobile devices, whereas Rather than selecting a partner and committing to an in- previously it had one fully redundant depth relationship, you should initially go on a few dates – Exchange Server located in Boston to perhaps giving them a peripheral, non-customer facing provide 24x7 uptime in an emergency. aspect of the department to manage. If that goes well you • Other firms to have recently signed up can move onto a more involved ‘engagement’ and then for Teneros systems include Paul Hastings, onto the commitment of a fully featured outsourced IT Jones Waldo and Miles & Stockbridge. marriage. In this way you can be assured that not only can www.teneros.com you trust the vendor but that the relationship is well bedded in and functioning before the full weight of the Workshare launches unified content system partnership is brought to bear on it. Workshare has launched its Unified Content Protection Suite 6 (UCP) security Married life system, designed to tackle information The marriage analogy might be an extreme example but it leaks and mobile data loss in what the does serve to illustrate a key point anyone thinking about company describes as “today’s perimeter- outsourcing needs to consider. Outsourcing is not about less world” where information can spread buying a service and just plugging it in – it needs to be outside organisations via email, portals, considered at a deeper level. The nature of outsourcing laptops, PDAs and USB memory sticks. means that it involves people and relationships and the Features include disk encryption and the best way to make it work to your advantage is to ensure ability to monitor new communications that those relationships are fully functioning. channels such as Blackberry traffic, instant ... Jack Diggle, Prince OMC, www.princeomc.com messaging and web mail.

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People & Places Insider readers poll:

New engagement for Hart Blackberry is critical The IT and business process outsourcing For last month’s Insider Readers Poll, we asked a series of consultancy Prince OMS, has appointed questions to see whether the Blackberry device was still Andrew Hart as Engagement Manager. regarded as a handy gadget or had now become a business Hart has worked in the legal IT industry critical application for law firms. The first finding to stand for 15 years, most recently as head of IT out from the results was the wide range of tasks strategy at CMS Cameron McKenna. Blackberrys are now being used for: 100% said email (no surprises there), 95.5% said calendar and scheduling, G’Day and Goodbye 77.3% said they also used it as a mobile phone, 9.1% said Andy Turner, the head of development at it was being used for digital dictation, 4.6% said billing , has left the firm to relocate to and 22.7% cited accessing ‘other applications’. Australia. He describes his departure as “reducing the firm’s immoral footprint”. This topic was also discussed at the lunch hosted by the Insider and Avanquest earlier this month, where the point Richard is David was made that the ability of the latest versions of Last month we reported that Recommind document management systems to integrate with had recruited a new vice president of Blackberry and effectively handle the filing of email product management from Zantaz but we messages had significantly boosted the status of the got his name wrong. He is David (not Blackberry from handy to critical. This view was echoed in Richard) Baskin. Apologies. the survey, which found that 66.7% of firms agreed that the Blackberry Enterprise Server (BES) must be considered Legal Process outsourcing ahoy ! a critical application for business continuity and disaster IP services company CPA is moving into recovery purposes. the legal process outsourcing market and is currently recruiting for a Litigation When asked how long a firm could function effectively Specialist and a Contract Review & without access to a BES, 27.3% said it would become Management Specialist. Send CVs to critical after between 30 minutes and two hours; 22.7% [email protected] said between two and four hours, and 41% said between www.cpaglobal.com/cpa_legal_services eight and 24 hours. But there were also 9% who said a BES crash would have no impact on them. Given this apparent importance, it is surprising that only 50% of Norton Rose case study respondents said their Blackberry infrastructure was part of The latest document to be added to the their firms’ current DR and business continuity strategies. know-how resources section on the There again, the BES does seem robust, with 50% of Insider website is a case study looking at respondents saying they had suffered no server failures the way Norton Rose has used ABBYY over the past 12 months, and 45.5% saying they had only recognition server technology to help lost user connectivity on between one and five occasions. manage the digitising and retrieval of paper-based documents. As to who gets a Blackberry, the most popular response www.abbyy.com (45.5%) was all partners and fee earners who ask, with www.legaltechnology.com only 9% issuing them to all lawyers as a matter of course.

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 if Voicepath did not have ISO 9001 Digital dictation news in brief they would not have won the LawNet deal, as LawNet requires both its member More firms sign up for Bighand subscription service firms and any suppliers to demonstrate a Another six law firms, including Sloan Plumb Wood in commitment to quality standards. Stamford, Lamb & Co in Moreton and Jordans in Cheltenham, have signed up for Bighand’s subscription Try-before-you-buy transcription pricing model, which offers smaller firms a cost-effective Apple Transcription (01706 231997) is alternative to an up-front investment in a new digital offering prospective law firm and dictation system. The monthly subscription is 1/36th of the barristers chambers customers a try- configuration cost, typically £1 per seat, per working day before-you-buy deal on its online and subscribers qualify for free replacement hardware on transcription service. Users upload the third anniversary of their commencing a contract. dictation onto the Apple website and specify the timeframe in which they want Clifton Ingram integrate Winscribe with IRIS Videss it returned. The transcribed document is Thames Valley based Clifton Ingram has integrated its delivered as a Word file and users pay Winscribe DDS with its IRIS Videss software. Dictation can only for the number of minutes dictated. now be instigated from within the Videss Legal Office case Apple, who name as a management application and the resulting transcription flagship client, are offering one week’s stored against the relevant matter file. free, no obligation, transcription to prospects between now and 31st January. Olympus extend 28-day free trial www.appletranscription.co.uk Olympus has extended its 28-day free trial on selected digital dictation equipment – including the popular DR Lean, mean hardware machine 2000 tethered/USB mike and the DS 3300 and 4000 Grundig had added two new hardware portable recorders – until 31st December 2007. digital dictation hardware devices to its www.olympus.co.uk/testdrive product portfolio. The first is the Digta Conference Station, which appears to be a nFlow in FAST triple whammy very handy device for conference and We don’t normally report Deloitte Technology Fast 50 meeting scenarios where it is necessary to rankings as, over the years, everyone and their uncle has accurately and securely record featured in the listings however we’re making an exception proceedings but without the need to for DDS supplier nFlow. They have been ranked 23rd in employ a note taker. The device relies on the 2007 Deloitte Technology Fast 50, a ranking of the 50 an array of eight microphones and what fastest growing technology companies by revenue in the Grundig describe as a ‘radar-like UK. Rankings are based on growth over five years, with technology’ or ‘listening beam’ to locate nFlow achieving a 1597% growth rate. The rankings also and home in on whoever is speaking at see nFlow positioned as the fastest growing software the time. This uses a sampling process, company in the South East Region (excluding London) and whereby background noises and sounds the 4th fastest growing software company in the UK. from other parts of the room are filtered out, while the speaker’s voice is recorded LawNet name Voicepath as preferred supplier in high quality audio. The LawNet group (comprising 62 mid-sized law firms and about 3000 lawyers across the UK and Ireland) has The second new device is the Digta Sonic selected outsource transcription specialist Voicepath as a 420, the first portable digital recorder preferred supplier. from Grundig to support the recently • Voicepath has also achieved ISO 9001 quality improved DSSPro standard for voice management standards accreditation. We know there is a recording. lot of cynicism about these standards but, for example,  www.grundig-gbs.com

Legal Technology Insider (203) November 2007 8 Barristers failing to Fresh on the radar update their websites Back when pussy was still a kitten, Insider Lawbyte link up with new case supplier editor Charles Christian and others would Papercase (01223 475046) are a new case management regularly remind conference and seminar software supplier who have just announced an integration audiences of the importance of keeping link-up with long-established legal software vendor website information up-to-date and using Edgebyte Computers, the company behind the Lawbyte topical news stories to keep sites fresh and accounts system. The Papercase system, which also avoid becoming ‘cobweb sites’. Clearly supports both SMS text messaging and online matter nobody was listening at the Bar as a new progress monitoring via an intranet, has a one-off price of survey by web communications £1500. This includes installation, software customisation consultancy LawComms (07798 604851) and unlimited training, after which firms pay a fee of £20 has found that ten of the 22 sets of per case. Papercase envisage this sum being passed on to barristers chambers to win awards in last clients as disbursements. month’s Chambers Bar Awards failed to www.papercase.co.uk give the new awards any prominence. Online time recording for barristers According to LawComms director Gerald Intendance (020 7242 7160) best known for its research Newman: several home pages mentioned and consultancy work in the law firm website space, has awards from 2004 or 2005 with no launched an online time recording service for barristers reference to the 2007 awards or other practicing in England & Wales. Called BarTime (and based more recent achievements; three sets had on technology developed by Clicktime Inc in the United no news pages at all; four had badly out of States) this is a hosted system that allows barristers to log date news items – in one instance the top time and expenses from anywhere with an internet link. item dating back to 2001; and three had Logged data can be viewed on the web, printed out, saved their news pages buried several clicks to PDF and exported to an Excel spreadsheet. BarTime also away from the home pages in locations has its own reporting tools and data can be viewed in a where visitors were unlikely to find them. number of different layouts and formats There is a one-off www.lawcomms.com set up fee of £250 per chambers, with subsequent running costs as low as £10 per barrister per month. There is no minimum contract term and Intendance is currently News in brief offering a 30 day free trial of BarTime. www.bartime.co.uk D-I-Y HIPs from Searchflow www.clicktime.com Searchflow has launched what it describes www.intendance.com as a ‘do-it-yourself HIPs solution” to help law firms assemble the key components of CaseCheck for online access to Scottish case summaries a HIP (including ordering EPCs) for their Scottish legal IT and consultancy services provider Moore clients and estate agency contacts. The Legal Technology (0845 260 5664) has launched move follows a recent Law Society survey CaseCheck, an online service providing registered users which found that 45% of law firm free access to a continually updated archive (currently respondents were actively preparing HIP dating back to 2005) of Scottish Court and Employment content in-house. Searchflow is also Appeal case summaries. The service’s founder Stephen launching a series of modular services to Moore says he wants to apply Web 2.0/wiki technology to provide locality specific searches covering the law and provide lawyers with a platform on which flood, contamination, subsidence and they can comment on the latest case law developments. neighbourhood information. www.casecheck.co.uk www.searchflow.co.uk www.moorelegaltechnology.co.uk 

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 Aquarium offers software as a service Aquarium Software (0800 781 7570) has sold its Insider subscriptions AquariumClaims claims management system into Farley Legal Technology Insider is published Dwek LLP, a new start-up (founded by two former Rowe every month and available only on Cohen partners) that specialises in RTA, personal injury subscription. UK rates: one year @ £140 and employers liability work under the brand name of for 11 issues or two years at £230 for 22 Claims Made Simple. Aquarium Software – a company the issues. Rest of World: £160 pa or £260 for Insider has not encountered before (the latest release of two years. Payment in £Sterling. their software is version 2.1) – operate on a SaaS (software as a service) model, with the application delivered from To subscribe or apply for a FREE TRIAL their servers to user organisations via web browser. Farley subscription, copy, complete & return this Dwek have also opted for Aquarium’s weekly pay-as-you- form to Legal Technology Insider, Oak go pricing scheme. Other recent Aquarium customers Lodge, Darrow Green Road, Denton, include the Claims Assist claims management company. Harleston, Norfolk IP20 0AY, UK • Aquarium has set up a “60 second” online test that ------allows law firms and claims management companies to Name...... compare their current processes with claims processing Firm/Organisation...... using the Aquarium system. The test, which can be found ...... on the Aquarium website, is free and confidential, with Address...... results emailed back immediately to users...... www.aquariumclaims.com ...... www.claimsmadesimple.com ...... Post/Zip code......

Recommind enhance federate search functionality Tick boxes or complete as appropriate: Recommind this week released version 5.1 of its • Three free issues trial subscription  MindServer enterprise search platform. The most significant new feature is the enhanced federated search • I enclose my cheque for £...... capability, that will allow the user to search multiple (payable to Legal Technology Insider) for internal and external systems and information repositories one year  or two years  subscription. from a single, tightly integrated search interface. Other Send receipt  Please invoice me  features include asynchronous searching, so users can Purchase Order No:...... receive some results without having to wait for other, slower, external sources to deliver their results and ‘source • Please charge my grouping’ of search results. Recommind is the first search Visa  MasterCard  Amex  technology specialist to respond to the challenge of Cardholder’s Name Interwoven’s universal search facility and Insider sources ...... say version 5.1 also puts some clear water between Card No:...... Recommind and competitors such as Solcara and ISYS. Start Date: / Expiry Date: / www.recommind.com CVC 3 or 4 digit security code: / / / Card billing address postcode:......

ISSN 1740-5033 © Legal Technology Insider 2007 Debt recovery up by 360% All rights reserved. Published by Legal Technology Southampton City Council say since switching to a new Insider Ltd. No part of this publication may be debt recovery system from Civica IT (01384 453400), its reproduced without consent. While every effort is made to ensure the accuracy of information, no Legal Department is collecting 360% more debts than in guarantee is expressed or implied and the Publisher previous years. The debt recovery team say the new does not accept liability for any loss or damage that system not only allows them to keep on top of new debts may arise from errors or omissions. All brand names and trademarks are acknowledged. Privacy policy: but also to make inroads into the backlog accumulated we do not sell or disclose the names, addresses or before the Civica system was implemented. contact details of our subscribers to anyone... ever!

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Conveyancing – case 10 years ago today... The big news story in November 1997 management or else was that Reynolds Porter Chamberlain Archie Courage, who heads the SDLT.co.uk conveyancing had become the first UK law firm to sign case management and SDLT forms software business, is up for the US-based CMS Open accounts predicting that as many as 3000 practices will and practice management system (now close between now and 2010 as conditions within the Aderant Expert). At the time this was being residential property market become more difficult. He says sold by PC Docs, who had bought the the economics of conveyancing means firms without case original CMS Data business but were management systems will not only be unable to handle the themselves bought by Hummingbird requirements of the new e-conveyancing regime but will before being sold to Solution 6 and later also lack the costs framework to compete effectively. becoming Aderant. As part of the deal, RPC would work with PC Docs to ensure Courage adds that over the past 12 months he has the PMS complied with VAT and English encountered a 10% increase in start-ups that have broken Law Society regulations. As part of a ‘big away from older, more conservative firms “that haven’t bang’ tech upgrade, RPC also purchased seen the light “ and are unwilling to invest in technology. the Docs Open DMS (now Open Text). “All firms need to be better at selling and to meet the needs of an increasingly demanding 'Middle England’. But Next Insider Colour I think there will always be a market for small local firms that are tech savvy and for the factories. It’s the mid-sized Supplement firms that need to worry with their higher costs, sluggish The next edition of our companion responses to change and because they lack the volumes webzine – the Insider Colour Supplement and negotiating clout of the factories.” – will be published on Monday 26 November. Missing our Mark www.theinsidermag.net Clearly we should never risk playing Trivial Pursuits with our readers, as we’ve lost track of the number who Legal Technology Insider emailed in to say we named the wrong Mark in the ‘Rolex www.legaltechnology.com and pirañas’ story we ran in the October issue. The brains www.theorangerag.com behind that stunt was not Mark Woodward of www.theinsidermag.net Solicitec/Visualfiles but Mark Fletcher of LawData. Sorry. Each issue of the Insider is now read by an However Neil Ewin – Mark Woodward’s former boss at average of 6500 legal IT professionals. For LexisNexis Visualfiles – did remind us of another story. editorial, subscription, advertising and any Once again it involves a SOLEX exhibition at the Barbican other enquiries contact Legal Technology and, as was the practice in those days, most of the Insider, Oak Lodge, Darrow Green Road, exhibitors used to stay overnight in a local hotel. On this Denton, Harleston, Norfolk, IP20 0AY, UK particular occasion, the fire alarms went off in the middle of the night, the hotel was evacuated and a few dozen Publisher & Editor: Charles Christian legal IT salesmen – many the worse for wear after a long Tel: 01986 788666 – Fax: 01986 788808 evening in the bar – were left standing on the pavement in Email: [email protected] their dressing gowns. “Anyone seen Mark Woodward?” someone asked. Was he trapped in the hotel? Hadn’t he The next issue of the Insider (No. 204) will heard the alarm? A couple of minutes later he emerged, be published on 13th December 2007. dragging a crate of beer with him. “May as well enjoy The deadline for editorial contributions is ourselves,” he said – and so the party continued. 12:00 noon on Friday 7th December.

Legal Technology Insider (203) November 2007