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Jr East Group Csr Report 2017

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Jr East Group Csr Report 2017 JR EAST GROUP CSR REPORT 2017 Corporate Info Service Area Aomori Ominato Hokkaido Mimmaya Shinkansen Noheji Tokyo branch office Yokohama branch office Hachioji branch office Shin-Aomori Omiya branch office Hachinohe Takasaki branch office Mito branch office Kuji Chiba branch office Sendai branch office Koma Oga Morioka branch office Akita Morioka Akita branch office Niigata branch office Akita Shinkansen Nagano branch office Shinkansen lines Sakari Conventional lines converted for through Shinkansen service Tohoku Shinkansen Conventional lines Lines of other JR companies Shinjo Onagawa Aterazawa Yamagata Yamagata Aobadori Sendai Due to the effects of the Great Niigata Shinkansen East Japan Earthquake, operations of the Yamada and Fukushima Yahiko Joban Lines are partially suspended. Due to damage by torrential rain in July 2011, operations of Hokuriku Shinkansen Naoetsu the Tadami Line are partially Joetsumyoko suspended. Minami- Joetsu Nikko Otari Shinkansen Nagano As of July 2017 Omae Karasuyama Hitachi-ota Komoro Takasaki Mito Yokokawa Shiojiri Kashima-Soccer Stadium Tatsuno Omiya Oku-Tama Kashimajingu Musashi- Choshi Kofu Itsukaichi Hachioji Narita Airport Kozu Kurihama Chiba Atami Ito Tokyo Kazusa-Kameyama Yokohama Passenger line network Shinkansen lines: 1,194.2km Conventional lines: 6,263.1km Number of stations 1,666 Total number of trains 12,227 (Timetable revised in March 2017) in operation per day Total number of approx. 17.50 million passengers per day 132 JR EAST GROUP CSR REPORT 2017 Businesses Outline of the JR East Group (as of July, 2017) Our company and our affiliated companies are engaged in transportation business, distribution and services business, real estate and hotel business, and other businesses. In each business our company’s position in relation to each of our affiliated companies is described below: ■Transportation Business In addition to passenger transportation business centered around railway operation, we provide travel services, cleaning and maintenance services, station operation services, facilities maintenance services and rolling stock manufacturing and maintenance work. ■Distribution and Services Business We are providing life services business, such as retail and restaurant business, wholesale business, truck transportation business and advertising agency. ■Real estate・Hotel Business We are providing life services business, such as shopping center operations, leases and rentals of office buildings, and hotel operations. ■Others In addition, we are providing credit card business such as IT・Suica, and information processing business. Following is a schematic of JR East businesses Customers and Counterparty companies Transportation Business Distributions and Services Businesses Railway business, bus business, cleaning and maintenance business, Retail business, restaurant business, advertising agency rolling stock manufacturing business Major subsidiaries with consolidated accounts Major subsidiaries with consolidated accounts JR East Retail Net Co., Ltd. ,/Nippon Restaurant Enterprise Co., Ltd./East Japan Tokyo Monorail Co., Ltd./JR Bus Kanto Co., Ltd./JR East Environment Access Marketing & Communications, Inc. Co., Ltd./JR East Facility Management Co.,Ltd./Japan Transport Engineering Company/JR East Rail Car Technology & Maintenance Co., Ltd. Real estate and Hotel Business Others Management of shopping centers, office building leases and hotel Credit card business such as IT ・Suica, information processing business business, etc. Major subsidiaries with consolidated accounts Major subsidiaries with consolidated accounts LUMINE Co., Ltd./Atre Co., Ltd./JR East Urban Development Corporation,/JR East Viewcard Co., Ltd./JR East Information Systems Company/JR East Mechatronics Building Co., Ltd. ,/Nippon Hotel Co., Ltd./Sendai Terminal Building Co., Ltd. Co., Ltd. In relation to the supply chain, as the JR East Group operates various businesses with a focus mainly on the railway business, it can be divided into two parts, the railway business and non-railway businesses. For the railway business, JR East generates electricity at its own power stations or directly purchases electricity from electrical companies. Electricity is provided to trains through substations and overhead contact lines. Additionally, we operate railways and offer transport services to our customers through the provision of continuous comprehensive services, while also maintaining station staff members, conductors and other various facilities. With regard to non-railway businesses, while pursuing synergetic effects with the railway business itself, each business operates its own specific supply chain, as it provides various services to customers. 133 JR EAST GROUP CSR REPORT 2017 Transportation Bus Services Monorail Services Travel Agency Services Car Rental Railcar Manufacturing Retailing Restaurants Trading Services Non-Life Insurance Services Distribution Services Sports Business Leisure Business Advertising and Publicity Publishing Nursing Care Services Shopping Centers Offices Hotels Childcare Services Housing Development and Sales IT·Suica Services Information Services Financial Services Personnel-related Services Businesses of the JR East Group (as of September 1, 2017) ■ Transportation services ■ Information, financial, and personnel services JR Bus Kanto Co., Ltd. / JR Bus Tohoku Co., Ltd. / Tokyo Monorail Co., Ltd. JR East Japan Information Systems Company / JR East Net Station Co., Ltd. / JR East Management Service Co., Ltd. / JR East Personnel Service Co., Ltd. / ■ Shopping center operations JR East Green Partners Co.,Ltd. Tetsudo Kaikan Co., Ltd. / atre Co., Ltd. / LUMINE Co., Ltd. / Yokohama Station Building Co., Ltd. / Shonan Station Building Co.,Ltd. / JR Chuo ■ Credit card business Line Mall Co., Ltd. / JR East Department Store Co., Ltd. / JR Tokyo West Viewcard Co., Ltd. Development Co., Ltd. / Kinshicho Station Building Co., Ltd. / Chiba Station Building Co., Ltd. / JR East Aomori Business-Development ■ Advertising and publishing Company Co., Ltd./ Tokky Co., Ltd. / Station Building MIDORI Co., Ltd. East Japan Marketing & Communications, Inc. / Tokyo Media Service Co., Ltd. / The Orangepage, Inc. ■ Office operations JR East Building Co., Ltd. ■ Cleaning and linen supply services JR East TESSEI Co., Ltd. / JR East Transportation Services Co., Ltd. / East Japan ■ Hotel operations Eco Access Co., Ltd. / JR East Station Service Co., Ltd. /JR Takasaki Railway Nippon Hotel Co., Ltd. / Sendai Terminal Building Co., Ltd. / Morioka Terminal Services Co., Ltd. / JR Mito Railway Services Co., Ltd. / JR Chiba Railway Services Building Co., Ltd. / Akita Station Building Co., Ltd. Co., Ltd. /JR Technoservice Sendai Co., Ltd. / Morioka Railway Servicing Co., Ltd. / JR Akita Railway Services Co., Ltd. / JR Niigata Railway Services Co., Ltd. / JR ■ Retail shop and restaurant businesses Nagano Railway Services Co., Ltd. / JR Higashinihon Linen Co., Ltd. JR East Retail Net Co., Ltd. / Nippon Restaurant Enterprise Co., Ltd. / ■ Construction consulting and maintenance services JR East Food Business Co., Ltd. / JR East Station Retailing Co., Ltd. / JR East Water Business Co., Ltd. / Kinokuniya Co., Ltd. / JR East Tohoku Sogo JR East Consultants Company / JR East Design Corporation / JR East Service Co., Ltd. Facility Management Co., Ltd. / JR EAST MECHATRONICS Co., Ltd. / Union Construction Co., Ltd. / Japan Railway Track Consultants Co., Ltd. ■ Trading and logistics businesses ■ Rolling stock manufacturing and maintenance East Japan Railway Trading Co., Ltd. / JR East Logistics Co., Ltd. Japan Transport Engineering Company /JR East Rail Car Technology & ■ Travel agent and car rental services Maintenance Co., Ltd. JR EAST VIEW Travel Service Co.,ltd. / JR East Rental & Lease Co., Ltd. ■ Overseas railway consulting ■ Sports and leisure businesses Japan International Consultants for Transportation Co., Ltd. JR East Sports Co., Ltd. / GALA YUZAWA Co., Ltd. ■ Generation and district heating and cooling ■ Real estate management JR East Energy Development Co., Ltd / Shinjuku South Energy Service Co., JR East Urban Development Corporation Ltd. 134 JR EAST GROUP CSR REPORT 2017 Management Information ［ Operating Revenues ］ ［ Operating Income ］ （billion yen） Non-consolidated Consolidated （billion yen） Non-consolidated Consolidated 3,000 500 2,532.12,532.12,532.1 2,671.82,671.82,671.8 2,702.92,702.92,702.9 2,756.12,756.12,756.1 2,867.12,867.12,867.1 2,880.82,880.82,880.8 400 2,000 360.0 397.5 406.7 427.5 487.8 466.3 300 1,817.41,817.41,817.4 1,910.81,910.81,910.8 1,932.51,932.51,932.5 1,966.01,966.01,966.0 2,057.32,057.32,057.3 2,068.82,068.82,068.8 292.9 322.8 327.8 352.6 409.9 388.6 200 1,000 100 0 0 '12 '13 '14 '15 '16 '17 （fiscal） '12 '13 '14 '15 '16 '17 （fiscal） ［ Ordinary Income ］ ［ Net Income（Non-consolidated） and Profit attributable to owners of parent（Consolidated）］ （billion yen） Non-consolidated Consolidated （billion yen） Non-consolidated Consolidated 500 300 250 400 200 300 150 200 272.1 317.4 332.5332.5332.5 361.9361.9361.9 428.9 412.3 100 207.7207.7207.7 243.0243.0243.0 263.9263.9263.9 301.5301.5301.5 359.4 341.6 108.7108.7108.7 175.3175.3175.3 199.9199.9199.9 180.3180.3180.3 245.3245.3245.3 277.9277.9277.9 100 50 77.177.177.1 138.8138.8138.8 169.8169.8169.8 157.1157.1157.1 209.0209.0209.0 243.3243.3243.3 0 0 '12 '13 '14 '15 '16 '17 （fiscal） '12 '13 '14 '15 '16 '17 （fiscal） Revenues from Passenger Tickets （billion yen） Other than commuter passes Commuter passes （billion yen） Shinkansen lines Conventional lines （billion yen） 1,804.9 1,816.2 （billion yen） 1,804.9 1,816.2 2,000 Other than commuter passes Commuter1,725.9 passes 2,000 Shinkansen lines Conventional1,725.9 lines 2,000 1,681.4 1,696.4 1,804.9（100） （100）1,816.2 2,000 1,681.4 1,696.4 （100）1,804.9（100）1,816.2 1,800 1,595.21,681.4（100）1,696.4（100） 1,725.9（100） （100） （100） 1,800 1,595.2 1,681.4（100）1,696.4（100）1,725.9 （100） （100） 1,595.2 1,595.2（100） 1,800 （100）（100） （100） （100） 1,800 （100） （100） （100） （100） 1,600 （100） 494.4 498.4 1,600 （100） 1,600 4 87.
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