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Annual Report 2019 Table of Contents Chapter 1 Orange Slovensko, a.s. ............................................................................................ 6 We all are pulling in the same direction Chapter 2 Letter from the CEO ................................................................................................ 18 When everyone pulls at the right end, great results are achieved Chapter 3 Key Milestones in 2019 .......................................................................................... 26 Hand in hand with clear direction and right motivation, our progress goes on Chapter 4 Financial Statement ............................................................................................... 32 In our company, professional work goes hand in hand with excellent results Orange Slovensko, a.s. We all are pulling in the same direction Chapter 1 Annual Report 2019 Description of the Company Orange Slovensko, a.s., Orange Slovensko, a.s. is a leader in providing ge’s 4G network with a maximum speed of up to Member of the Global Orange Group comprehensive telecommunications services, and 300 Mbit/s is available to 96% of the Slovak po- the largest mobile network operator in Slovakia. pulation. Fixed Internet from Orange, whether via Registered Offi ce It has been operating on the Slovak market since FTTH, DSL or fixed LTE, is the most accessible In- Metodova 8, 821 08 Bratislava, 1997. As at 31 December 2019, Orange Slovensko, ternet in Slovakia, with access for almost 1.7 mil- Slovak Republic a.s. had 2,776 million active mobile network custo- lion households, while the fibre-optic network from Company Identification Number (IČO) mers, 200 thousand fixed Internet customers, and Orange is available to nearly 516 thousand house- 35697270 108 thousand digital TV customers. As at 31 De- holds in 61 towns. cember 2019, the revenues of Orange Slovensko, Date of Entry in the Commercial Register of the Slovak Republic 3 September 1996 a.s. amounted to EUR 556 million. The quality of services provided by Orange Slo- vensko, a.s. is compliant with the ISO 9001:2000 Legal Form Orange Slovensko, a.s. is a member of the inter- certificate criteria; in addition, Orange Slovensko, Joint-stock Company national Orange Group, which is one of the wor- a.s. holds an environmental management certifi- Identification of the Entry in the Commercial Register ld’s leading telecommunications operators. As at cate pursuant to the ISO 14001:2004 standard. In Registered in the Bratislava I District Court 31 December 2019, revenues of the Orange Group Slovakia, Orange is a leader in CSR and corporate Commercial Register Section: Sa, Insert No.: 1142/B amounted to EUR 42 billion, with 266 million cus- philanthropy. This area is covered by the Orange tomers using its services in 26 countries around Foundation, which public surveys have been iden- the world. tified as the most trusted corporate foundation in Slovakia. Orange is the leading mobile broadband Inter- net provider, offering 3G and 4G networks. Its The 100% shareholder of Orange Slovensko, a.s. high-speed mobile Internet coverage excee- is the Orange Group, via Atlas Services Belgium. ded 98% of the Slovak population, and Oran- 8 9 Chapter 1 Annual Report 2019 Company Bodies Board of Directors Supervisory Board Company Management Chairman Chairman Chief Executive Offi cer Federico Colom Artola Pavol Lančarič Federico Colom Artola Members Vice-Chairman Director of Residential Customers Sales Department Ivan Golian Christophe Naulleau Radoslav Barka Vladislav Kupka Zuzana Nemečková Members Director of Human Resources Department Reza Samdjee Jean-Marie Culpin Ivana Braunsteinerová Gilles Deloison Bruno Duthoit Director of Information Systems and Networks and Deputy CEO Ľuboš Dúbravec Ivan Golian Štefan Hronček Marián Luptovský Marketing Director for Residential Customers Marc Ricau Martin Hromkovič Jean-Marc Vignolles Director of Customer Service Department Vladislav Kupka Director of Sales and Marketing for Business Customers and Deputy CEO Zuzana Nemečková Chief Financial Offi cer and Deputy CEO Reza Samdjee Director of Strategy, Legal and Wholesale Department Luis de Torres Iglesias 10 11 Chapter 1 Annual Report 2019 Federico Colom Artola Radoslav Barka Chief Executive Offi cer and Chairman of the Board Director of Residential Customers Sales Department of Directors (since May 2019) (since July 2019) Born in 1969. He has a degree in economics from the University Born in 1980. He graduated from the University of Economics in of Valencia and an MBA from EOI – Manchester Business School. Bratislava and from INSEAD Business School in Paris in 2018. He has worked in the telecommunications sector for over 23 years His professional career started at GfK Slovakia as a marketing and held various positions in business operations, fi nance and analyst in 2004. He has joined Orange Slovensko, a.s. in 2005 customer service. From 2007 to 2016, he was CFO in Orange and from 2009 he worked as the marketing manager and Spain and from 2016 he was an Executive Vice-President and deputy of the Sales Director. In 2019, he became the Residential Financial Controlling Director in the Orange Group. Since 2019, he Customers Sales Director of Orange Slovensko, a.s. has been CEO of Orange Slovensko, a.s. and the Chairman of the Board of Directors. Pavol Lančarič Ivana Braunsteinerová Chief Executive Offi cer and Chairman of the Board of Director of Human Resources Department Directors (until April 2019) Born in 1974. She received her master’s degree from the Born in 1963. He graduated from the Faculty of Commerce at Faculty of Arts of Comenius University in Bratislava. She has the University of Economics in Bratislava, where he received his been working in the fi eld of human resources management Csc. title in 1991. Between 1990 and 1992, he was a member since 2002 and worked in a number of automotive companies of the Advisory Committee of Slovakia’s Prime Minister at and retail businesses. From 2011 she worked as HR Country the Government Offi ce of the Slovak Republic. Since 1993, Manager at Lidl Slovak Republic, v.o.s. She joined Orange he has held management positions in various multi-national Slovensko, a.s., in 2018 as the Human Resources Director. companies. He has worked at Orange Slovensko, a.s., since 1997, when he joined the company as the Sales Director. From 1999 he held the offi ce of CEO of Orange Slovensko, a.s. and the Chairman of the Board of Directors. At present, he is the Chairman of the Board of Directors of Orange. 12 13 Chapter 1 Annual Report 2019 Ivan Golian Vladislav Kupka Director of Information Systems and Networks Director of Customer Service Department and Deputy CEO Born in 1974. He completed his studies at the Faculty of Arts Born in 1964. He completed his university studies at the Slovak of University of Ss. Cyril and Methodius in Trnava. He started University of Technology in Bratislava and achieved his Csc. working in sales in 1994, and joined Orange Slovensko, a.s. in title at the Department of Applied Informatics and Automation 1996. He started his career as a customer centre employee, at FMT STU. From 1993 he worked at the Department of and one year later he continued as the Back Offi ce trainer, Electronics and Automation of KIHO in Ghent, Belgium and two and then as deputy manager. He worked as Back Offi ce years later he joined Digital Equipment Corporation as a project manager between 2001 and 2006, later as B2C Department manager for the banking and telecommunications sectors. In manager, and since July 2008 he has been Director of the 1997, he joined Orange Slovensko, a.s., where he worked for Customer Service Department at Orange Slovensko, a.s. more than eight years as a member of the senior management as the CIO/CTO/COO. He was appointed Deputy CEO in 2005. From 2006, he was a board member at VUB Bank and Director of Information Technologies and Operations. Since January 2009, he has held the offi ce of ITN Director, Deputy CEO and Member of the Board of Directors at Orange Slovensko, a.s. Martin Hromkovič Miloš Lalka Marketing Director for Residential Customers Director of Communications and Brand Department (since July 2019) (until December 2019) Born in 1974. He graduated from the Faculty Born in 1975. He completed his studies in 1998 at the Faculty of Commerce at the University of Economics in Bratislava. of Management of Comenius University in Bratislava. He In 1998, he joined Slovnaft as a marketing consultant and franchise has worked at Orange Slovensko, a.s. since 2003, when specialist. Since 2000 he has held various marketing positions he joined as an advertising manager. He became Deputy at Orange Slovensko, a.s., fi rst as a marketing analyst and Director of the Communications and Brand Department then as a marketing expert and strategist. In 2019, he became in 2012 and from 2013 he held the offi ce of Director of Marketing Director for Residential Customers and Brands. Communications and Brand at Orange Slovensko, a.s. 14 15 Chapter 1 Annual Report 2019 Ivan Marták Reza Samdjee Director of Strategy and Regulatory Affairs Chief Financial Offi cer and Deputy CEO (until June 2019) Born in 1974. He received his master’s degree at the Sorbonne Born in 1964. He studied journalism at the Faculty of Arts University. From 1998 to 2000, he worked as a fi nancial of Comenius University in Bratislava. He received his controller for CROWN CORK & SEAL in Oxford. From 2000 technical education in telecommunications at the Slovak to 2017 he worked at Orange France, where he held several University of Technology in Bratislava. He worked at the positions, with the most recent being the controlling director International Telecommunication Union from 1992 and at for the B2B market in France. At Orange Slovensko, a.s., he the Telecommunications Executive Management Institute has held the offi ce of Chief Financial Offi cer since 2017. of Canada in Montreal in 1995.

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